OCEANSIDE -- I made a reservation to rent a car. They said the price would be $224. Then on the same day I made the first reservation I needed to change just the drop off time. So I contacted them by email about it. I waited and waited and waited for the to contact me. They never did. Then finally I called them and NOW the price is $700. So I told them I don't want the reservation. So they charge me a cancellation fee of $25.
They jacked up the price by almost $500 and they won't let me cancel with the fee.
That is not right.
Their communication was horrible. I don't trust them at all.
Then two months later they charged my credit card for the balance due on the rental that they charged me $25 to cancel two months before.
Honestly I would try a different company.
We recently took a family vacation to Costa Rica. We booked a full size SUV for our trip. When we arrived at Economy Rental Car counter (the company CarRentals.com booked our reservation with) they gave us a Hyundai Tuscun. The full size SUV was stated in our reservation to be a Mitsubishi Montero or similar. In addition insurance to cover the car was $53.00 a day. I should have read the reviews for both CarRentals.com and Economy before booking. There are many people who have had similar experiences.
I would give this company a zero star rating if it was available!
Horrible customer service by the company they set us up with - A Plus Rentals in San Diego. When we arrived to pick up the vehicle we were told that A Plus Rentals has no control over what is on the CarRentals.com website so they don't have to honor the agreement. What??
Additionally, when we finally got a vehcile, it was so low on gas I was afraid we wouldn't make it to a gas station. The attendant at A Plus Rentals stated that there is no access to gasoline in the Encinitas area of San Diego. Do they think we're stupid? If there is no access to gas, how are we supposed to buy gas?
The man who insisted he's the manager says that the owner of A Plus Rentals lives in Hawaii and therefore can't be contacted. This "manager" has the worst customer service skills I've ever encountered. His only answers for our dissatisfaction are that he's not responsible for what it states on the website or on the contract - that what he says is instead their policy. Mmmm. I guess he's never heard that what's in writing supercedes someone's opinion.
CarRentals.com has no telephone number on their website so forget trying to get help from them. When I sent a complaint by email, their response was that the "manager" says he already talked to me. Gee thanks!
I've just cancelled the additional three weeks I needed on this vehicle. Let's see if they actually accept the cancellation or if I'm going to be complaining again next week.
If you want to donate money to a bunch of losers, feel free to rent a car from CarRentals.com.
If not, RUN THE OTHER WAY!!
Beware of booking a car through carrentals.com. The website may appear to offer the best prices on car rentals, but that is a function of false advertising. The website does not provide the user all pertinent charges/fees as I found out this past weekend. I reserved a car from a local airport for 2 days and car rentals showed the rental as "Unlimited mileage" with total estimated charges of $111. Upon arrival at the car rental company (Usave) I was told that carrentals.com had not provided complete information and I did not qualify for unlimited mileage. In addition since I was not flying from the area airport I would be charged an additional $50/day and other fees - none of which were provided by carrentals.com. The representative for USave did mention that he had faced several customers of the website who had faced similar issues.
The issue with carrentals.com is not that Usave charged me the fees - it is about presenting a consumer complete information prior to booking so as to not mislead the consumer. I ended up paying $300 for a rental which was initially confirmed for $111 + ~$20 in insurance. The only recourse at this time is to make sure that as many consumers as possible are aware of carrentals practices since it is not worthwhile to pursue legal action over $175. If you find carrentals.com to be the cheapest car rental option, please call the actual car rental agency you will be renting from to confirm the charges. Do not trust the quote provided by carrentals. com
I am 100% dissatisfied with the service CarRentals.com offered me. I made a reservation 4 months in advance to rent a full size van with insurance as I was traveling with a group of 13 to the Dominican Republic. I called a week before my departure to confirm my reservation & see about a car seat for my toddler. According to the Alamo representative everything was set. The day I arrive I discover CarRentals.com had over sold & they had no vehicle available for us let alone a car seat. Aside from that I paid $90 for an insurance that doesn't cover in the Dominican Republic. We were traveling with 4 kids so imagine the nightmare waiting around in the airport to find a vehicle that would accommodate 13 passengers in high season such as Easter Break. It was an infuriating experience. First & last time I ever use this website.
I rented a car through Carrentals.com via kayak.com. The company precharged my credit card, which was unusual. When I got to the car rental kiosk, I was informed that I would have to purchase "mandatory" insurance which would raise the entire rental fee by 60%. The attendant was apologetic, because this seems to happen all the time with carrentals.com. Given that the price was $100 more for four days of rental, I declined the service and immediately informed carrentals.com of my cancellation. The company allowed me to cancel the reservation but refused to give any type of refund. I called several times to the company, but I was passed around on the phone and I could not reach anybody of authority. The communications that I did have with the company were very bureaucratic and doctrinaire. In the end, I lost $150 because of this service. I will never use the service again, and I would not recommend this company to anybody. Their business model is to hide fees and nickel and dime you. When you figure out that you have been ripped off, they refuse to speak with you.
CALGARY -- I've always used carrentals.com in North America/Canada and never had to purchase insurance because my personal insurance covers me in Canada and USA. This time I rented in Spain where my insurance does not cover me so had to purchase insurance through carrentals.com. My initial quote for total rental including insurance for 20 days was roughly 400 euros. When I go to the rental desk at Avis they said that their records did not show insurance. I called the call center and spoke to an agent and the Call Centre Agent advised me to take insurance with the rental company (4 times more than through carrentals.com - roughly 1600 euros) and then log a case once I return the vehicle to try and get a refund. Followed his advise and when I logged a case was informed that because I had now accepted these charges that Carrentals was unable to provide me with a refund. I am still fighting to try and get my refund but seems like I am fighting a losing battle.
NEW YORK -- I input all my dates and information and reviewed with my boyfriend before submitting. Everything was correct, so naturally I hit 'submit'. When we got our confirmation email, the days were all correct but they were exactly 1 week AFTER the dates we had selected. I contacted their customer service department who only replied saying that I agreed to the terms and conditions and no refund, cancellation, or changes could be made. They then ended their email with "Sorry."
This is very clearly a scam site and I really really wish I had read some reviews first before giving them all of my personal information.
Completely dishonest and fraudulent. We were stung with extra insurance charges (despite paying for the insurance they offered us on their website) and were told that it's a different kind of insurance. Complete scam.
Our flight from Sydney to Melbourne was quicker than our wait to get our hire car.
You also need to download their app to pick up your car. I have a Windows phone, not an iphone. Only because my friends had iphones could we download the app. What if I was traveling alone?
This is not a company. It is a scam.
DENVER, COLORADO -- Tried to rent a car from Carrentals.com. I selected a car from Fox Rentals, but the website said that car was not available any longer. So, I selected a car from EZ Car. When I picked up the car, I was charged $200 deposit, plus the $224 for the car rental - so far, not too bad. But then I check my credit card balance and find that they charged me for the Fox car also that was not available. So far, my card has been charged almost $700 for a three day rental that was listed as $54.95 per day!!
I tried to find a phone number to call and complain -- NO number anywhere. So I emailed them and they said they only showed one rental. OK, so where's my friggin money going to?? Never again -- I'm sticking with Priceline or somebody with a phone number. BTW -- Fox Car Rental didn't answer their phone either