Carrentals.com - Page 2

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1.0 out of 5, based on 28 ratings and
35 reviews & complaints.

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Bad Website. Excellent Customer DISservice!
Posted by on
Rating: 1/51
I had an extremely bad experience using carrentals.com. I had a hard time with their website getting my reservation to toggle to pm instead of am but thought I had finally accomplished this. Their confirmation email says nothing about whether it is am or pm and I mistakenly assumed they were making the correct reservation. I returned my car early to Enterprise and all of a sudden I owed $100 more. I could not find any phone number to contact them. In fact, the one listed online was actually Priceline and it would not recognize my reference number and there was no way to get anybody on the line. When I wrote them via email, they took no responsibility for the malfunction of their website and in a very rude manner said they can't take responsibility for my mistakes. I am now stuck with paying $400 to rent the cheapest vehicle available for 2 days. Enterprise who didn't even make the initial mistake is willing to split the extra fees incurred. Never use this website and the company has no integrity as far as I am concerned.
     
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Terrible Choice - Carrentals.com Doesn't Have Rental Agencies Requirements
Posted on
Rating: 1/51
ATLANTA, GEORGIA -- I rented a car through Carrentals.com with agency ACE. This was a local Atlanta rental, so I was not flying in or out of Atlanta. When I arrived at the rental counter for ACE, they told me I couldn't rent the car because their "local" requirements were to have a valid round-trip airline ticket or proof of airline itinerary for rental of the vehicle. Then to follow up, there was no place to contact Carrentals.com by phone to resolve the issue. I called ACE, and they said there was nothing that could be done. Save yourself the hassle and don't rent from Carrentals.com, as their terms and conditions are buried deep in fine print...make sure you read them from top to bottom, as some of the rules and terms and conditions for their agencies (e.g. ACE) are very different from standard more well-known rental car companies.
     
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Go Elsewhere
Posted by on
Rating: 1/51
INDIANA -- I made a reservation online with Car Rentals.com. When I realized that I needed to upgrade my vehicle, I was given a very hard time b/c they claimed I agreed not to cancel my reservation. I made the same agreement on another online car reservation site and when I needed to cancel, I simply paid a cancellation fee and had no issues. Carrentals.com does not have a phone number where you can call and talk to a person to discuss the issues. They only have email and they hide behind the email to be rude, abrupt and unhelpful.

They wanted me to pay a cancellation fee and then upgrade my reservation. I was trying to get a better vehicle and pay more money, but was going to be charged a fee for it and then if I did that, I was not given an option as to with whom I could rent my vehicle. This is a serious lack of customer care or customer service and I will definitely not use them in the future for any car rentals.
     
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Don't use carrentals.com
Posted by on
Rating: 1/51
I booked a car through carrentals.com. Don't do this. Ever. I was duped into buying car insurance that wasn't even useful. It was $65 for a day's worth of insurance, which is very high. I had to buy car insurance again when I went and picked up the car. The reason why I was duped is because the site automatically charges you car insurance unless you untick boxes and the boxes aren't easy to find. I cannot believe I fell for this stupid trick. I feel silly, but also ripped off. I think this is totally unethical behavior and I will not be using carrentals.com again. I encourage you to do the same.
     
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Total Scam
Posted by on
Rating: 1/51
HONOLULU, HAWAII -- I booked am economy car at carrentals.com and read through all of the terms and conditions. I was pleased with the online price, but when we arrived in Honolulu, the 'shuttle van' was a complete junker, and they took us to a shady used car lot with a rental car department. They said if we were using a debit card, that they would have to place a $1000 hold on on account. We said ok, then they added "oh and it will also cost you an additional $30 per day to use your debit car"
It was a complete scam, and we walked out without the car. We then spent about four hours trying to get to a different rental car agency where things were sold out or expensive last minute. When we returned from our trip, we discovered that they had charged our card a late cancellation fee, that we are still fighting to have removed. Carrentals.com needs to drop this horrible vendor, and you never know how many other shady dealerships they have under their umbrella.
     
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Horrible - No Customer Support - Buyer/Renter Beware
Posted by on
Rating: 1/51
TAMPA, FLORIDA -- The customer service phone number for CarRentals.com is nonexistent. After booking with them through a third party (ebates) for a discounted price I tried to upgrade to the next larger vehicle size on-line. I got the run around partly due to renting through ebates. When I was told to contact CarRental.com via phone. The number was disconnected. The website doesn't offer a phone number and the internet has no information regarding a number. When I emailed them, they indicated I could not upgrade but would have to cancel, pay a fee and rebook. Didn't happen. I cancelled and will never book through them again.
     
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leadsgr on 12/28/2013:
Thank you for the post! With so many choices in Tampa airport, I'd hate to not have flexibility with my choices and be cornered after making a decision. Plans change and with technology so should the customer service industry
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Unprofessional, Terrible Customer Service and DISHONEST
Posted by on
Rating: 1/51
MINNEAPOLIS, MINNESOTA -- I made a reservation through this website. I called the company a day before to just double check my car. Then I was told CarRentals had advertised it wrong and I need to pay additional charges and fees that were not available to view on CarRentals.com. I was charged more than double the amount of my initial fee, $250. I was frustrated and told them I would like to cancel my reservation but then they said, "sorry" that won't happen. After an hour and half of talking and making phone calls, I ended up paying $50 cancellation fee and walked out. PLEASE do yourself a favor and DO NOT RENT THROUGH CarRentals.com. Call the company that you want to rent a car from and talk to them directly, that way you don't have to deal with a third party that only wastes your money and time.
Also, their customer service is unprofessional and rude.

They have no phone that you can call them. This was my worse car rental experience so please don't go through this like I did, but then we all learn the hard way.
     
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They Charge You Immediately and Still Charge a 200.00 Dollar Deposit
Posted by on
Rating: 1/51
I am so sorry I had dealings with CARRENTALS.com. I will never ever again deal with them, even though I paid ahead I was still charged 200.00 dollar deposit, let's see if I have to fight to get THAT back. I entered the times I needed when reserving a car but instead another time showed up, I didn't notice till it was too late.

I called back and they said you could make another reservation, so I was glad about that, but, when I started to make another reservation for the right times I was being charged 100.00 dollars more, so that's how they make their money, NOT COOL!!!

Betty Jaramillo
Albuq. NM
     
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Bait and Switch - a Bunch of Thieves!
Posted by on
Rating: 1/51
JACKSON, WYOMING -- I rented a car on the carrentals.com website for a quick business trip as my car was being repaired. Got an awesome online rate with unlimited miles with Dollar. Went to pick up the vehicle and was told that since I was not a deplaning passenger (this agency is NOT at the airport - it is in town in Jackson Hole, WY), the rate would be higher and I would be charged .29 per mile. Nowhere on the reservation did it state that. In order to find this policy you had to click on a difficult to find button with all of the fine print. Since this would have more than tripled the rental cost, I declined and went to Thrifty Car Rental in Jackson Hole, WY where they gave me a great rate and unlimited miles.

Dollar would not budge and when I tried to contact carrentals.com to complain I couldn't find a phone number. I sent an email and these bozos and they have been having a running dialog with me arguing that the Dollar agency IS at the airport and no matter how hard I have tried to explain, they simply don't get it and don't care. Then the online idiot said I could have clicked on JACKSON, MI and gone on the drop down menu to find an IN TOWN location. Even though the agent had stated our airport code (JAC) to me several times, somehow this nimrod thought I was in Michigan.

This carrentals, com AND Dollar car rental have absolutely no idea what acceptable customer service is. I will NEVER use either company again.
     
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Old Timer on 10/21/2013:
Be careful with Thrifty as well. Dollar is owned by Dollar Thrifty Automotive Group, Inc.
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Do not book through this company!
Posted on
Rating: 1/51
We recently took a family vacation to Costa Rica. We booked a full size SUV for our trip. When we arrived at Economy Rental Car counter (the company CarRentals.com booked our reservation with) they gave us a Hyundai Tuscun. The full size SUV was stated in our reservation to be a Mitsubishi Montero or similar. In addition insurance to cover the car was $53.00 a day. I should have read the reviews for both CarRentals.com and Economy before booking. There are many people who have had similar experiences.
     
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User Replies:
Alain on 04/18/2012:
There have been some other reviews that warn about the pitfalls of car rentals in Costa Rica. It might be a better idea to spend a bit more money and go with a more established company there. A friend of mine uses Hertz down there and has (so far) never had a problem.
Stay away from Hertz on 08/24/2012:
Hertz is the worst rental car company we have ever used. We had a reservation but they refused to honor it because they had an unusually large group of walk-in customers. They had our car, as I overheard their radio conversation, but they chose to withhold it in light of the long line. Never use Hertz.
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