TAMPA, FLORIDA -- The customer service phone number for CarRentals.com is nonexistent. After booking with them through a third party (ebates) for a discounted price I tried to upgrade to the next larger vehicle size on-line. I got the run around partly due to renting through ebates. When I was told to contact CarRental.com via phone. The number was disconnected. The website doesn't offer a phone number and the internet has no information regarding a number. When I emailed them, they indicated I could not upgrade but would have to cancel, pay a fee and rebook. Didn't happen. I cancelled and will never book through them again.
MINNEAPOLIS, MINNESOTA -- I made a reservation through this website. I called the company a day before to just double check my car. Then I was told CarRentals had advertised it wrong and I need to pay additional charges and fees that were not available to view on CarRentals.com. I was charged more than double the amount of my initial fee, $250. I was frustrated and told them I would like to cancel my reservation but then they said, "sorry" that won't happen. After an hour and half of talking and making phone calls, I ended up paying $50 cancellation fee and walked out.
PLEASE do yourself a favor and DO NOT RENT THROUGH CarRentals.com. Call the company that you want to rent a car from and talk to them directly, that way you don't have to deal with a third party that only wastes your money and time. Also, their customer service is unprofessional and rude. They have no phone that you can call them. This was my worse car rental experience so please don't go through this like I did, but then we all learn the hard way.
JACKSON, WYOMING -- I rented a car on the carrentals.com website for a quick business trip as my car was being repaired. Got an awesome online rate with unlimited miles with Dollar. Went to pick up the vehicle and was told that since I was not a deplaning passenger (this agency is NOT at the airport - it is in town in Jackson Hole, WY), the rate would be higher and I would be charged .29 per mile. Nowhere on the reservation did it state that. In order to find this policy you had to click on a difficult to find button with all of the fine print. Since this would have more than tripled the rental cost, I declined and went to Thrifty Car Rental in Jackson Hole, WY where they gave me a great rate and unlimited miles.
Dollar would not budge and when I tried to contact carrentals.com to complain I couldn't find a phone number. I sent an email and these bozos and they have been having a running dialog with me arguing that the Dollar agency IS at the airport and no matter how hard I have tried to explain, they simply don't get it and don't care. Then the online idiot said I could have clicked on JACKSON, MI and gone on the drop down menu to find an IN TOWN location. Even though the agent had stated our airport code (JAC) to me several times, somehow this nimrod thought I was in Michigan.
This carrentals.com AND Dollar car rental have absolutely no idea what acceptable customer service is. I will NEVER use either company again.
OCEANSIDE -- I made a reservation to rent a car. They said the price would be $224. Then on the same day I made the first reservation I needed to change just the drop off time. So I contacted them by email about it. I waited and waited and waited for them to contact me. They never did. Then finally I called them and NOW the price is $700. So I told them I don't want the reservation. So they charge me a cancellation fee of $25. REALLY.
They jacked up the price by almost $500 and they won't let me cancel with the fee. That is not right. Their communication was horrible. I don't trust them at all. Then two months later they charged my credit card for the balance due on the rental that they charged me $25 to cancel two months before. Honestly I would try a different company.
We recently took a family vacation to Costa Rica. We booked a full size SUV for our trip. When we arrived at Economy Rental Car counter (the company CarRentals.com booked our reservation with) they gave us a Hyundai Tucson. The full size SUV was stated in our reservation to be a Mitsubishi Montero or similar. In addition insurance to cover the car was $53.00 a day. I should have read the reviews for both CarRentals.com and Economy before booking. There are many people who have had similar experiences.
I would give this company a zero star rating if it was available! Horrible customer service by the company they set us up with - A Plus Rentals in San Diego. When we arrived to pick up the vehicle we were told that A Plus Rentals has no control over what is on the CarRentals.com website so they don't have to honor the agreement. What??
Additionally, when we finally got a vehicle, it was so low on gas I was afraid we wouldn't make it to a gas station. The attendant at A Plus Rentals stated that there is no access to gasoline in the Encinitas area of San Diego. Do they think we're stupid? If there is no access to gas, how are we supposed to buy gas?
The man who insisted he's the manager says that the owner of A Plus Rentals lives in Hawaii and therefore can't be contacted. This "manager" has the worst customer service skills I've ever encountered. His only answers for our dissatisfaction are that he's not responsible for what it states on the website or on the contract - that what he says is instead their policy. Mmmm. I guess he's never heard that what's in writing supersedes someone's opinion.
CarRentals.com has no telephone number on their website so forget trying to get help from them. When I sent a complaint by email, their response was that the "manager" says he already talked to me. Gee thanks! I've just cancelled the additional three weeks I needed on this vehicle. Let's see if they actually accept the cancellation or if I'm going to be complaining again next week. If you want to donate money to a bunch of losers, feel free to rent a car from CarRentals.com. If not, RUN THE OTHER WAY!!
Beware of booking a car through carrentals.com. The website may appear to offer the best prices on car rentals, but that is a function of false advertising. The website does not provide the user all pertinent charges/fees as I found out this past weekend. I reserved a car from a local airport for 2 days and car rentals showed the rental as "Unlimited mileage" with total estimated charges of $111. Upon arrival at the car rental company (USave) I was told that carrentals.com had not provided complete information and I did not qualify for unlimited mileage.
In addition since I was not flying from the area airport I would be charged an additional $50/day and other fees - none of which were provided by carrentals.com. The representative for USave did mention that he had faced several customers of the website who had faced similar issues.
The issue with carrentals.com is not that USave charged me the fees - it is about presenting a consumer complete information prior to booking so as to not mislead the consumer. I ended up paying $300 for a rental which was initially confirmed for $111 + ~$20 in insurance. The only recourse at this time is to make sure that as many consumers as possible are aware of carrentals' practices since it is not worthwhile to pursue legal action over $175. If you find carrentals.com to be the cheapest car rental option, please call the actual car rental agency you will be renting from to confirm the charges. Do not trust the quote provided by carrentals. com
NEW JERSEY, NEW JERSEY -- Save yourself the aggravation and money and book with a reputable company. While you may feel safe that this company is affiliated with Expedia they will be of absolutely no help when things go wrong. I booked a minivan from the Tampa Airport. While I had several cheaper options to book a minivan which required that I take a shuttle from the airport to the car lot, I decided to spend the extra money for a car rental that was located within the airport. I was traveling with three small children so the additional money was well worth it to me.
On the options for rentals the vehicles that required a shuttle from the airport were labeled clearly on the main search page with "shuttle to car". I booked the vehicle labeled Tampa International Airport. This was a nonrefundable reservation that could not be modified. When I called the car rental place to ask about car seats the automated voice said we are only a quick shuttle ride from the airport.
When I emailed carrentals.com they told me that this information was on my confirmation page. However, once you have reached the confirmation page you cannot cancel or modify the reservation. The company was of absolutely no help and came across as rude over the emails. Avoid at all costs.
Browsing Expedia for car rental prices a week before a trip, I came across what seemed to be a reasonable rental for a 3 day Thrifty car rental at Jacksonville airport. After reserving a car, I got an email confirmation along with a note stating that, "You do not need to re-confirm your reservation with the rental agency or CarRentals.com." I also purchased and paid for collision insurance on their site. When arriving at the airport Thrifty booth, I was told that a car would not be available for at least 2 hours! We had a wedding rehearsal dinner to get to an hour away. So needless to say, this was unacceptable.
The agent shrugged it off as just one of those things and handed us a pamphlet to contact Thrifty at another time and for reimbursement. We were able to get a car from another agency, but for a larger car than we needed and at a much higher rate. I will not use Expedia, CarRentals.com, or Thrifty for any future car rental needs.
This has to be the worst car rental experience I have ever had. The reservation was misleading. I did a search for a vehicle at the MCO airport, however, after making the reservation I realized that the system automatically directs you to find the cheapest price closest to your desired area. So, I ended up with a rental that wasn't even at the airport -- it was close to the airport. The customer service is horrible!!! I never spoke to a "live" person.
All of the customer service is e-mail only. I contacted them within 2 hours of making screwed up reservation, and they refused to issue a refund. I got my credit card involved and they could not get my money back either. $300 GONE!!!! The worst experience ever!!!! Worse than zero stars... more like negative 1,000 stars.