Unprofessional, Terrible Customer Service and DISHONEST
MINNEAPOLIS, MINNESOTA -- I made a reservation through this website. I called the company a day before to just double check my car. Then I was told CarRentals had advertised it wrong and I need to pay additional charges and fees that were not available to view on CarRentals.com. I was charged more than double the amount of my initial fee, $250. I was frustrated and told them I would like to cancel my reservation but then they said, "sorry" that won't happen. After an hour and half of talking and making phone calls, I ended up paying $50 cancellation fee and walked out. PLEASE do yourself a favor and DO NOT RENT THROUGH CarRentals.com. Call the company that you want to rent a car from and talk to them directly, that way you don't have to deal with a third party that only wastes your money and time.
Also, their customer service is unprofessional and rude.
They have no phone that you can call them. This was my worse car rental experience so please don't go through this like I did, but then we all learn the hard way.