Keep away! I set up a reservation with this company to pick up a car at LAX. I finished my reservation and I did notice that there was a no refund section, which I thought was fine because everything seemed legit. However, I call the rental car company to find out where they are and they aren't at the airport, they're off site. They also tell me they close 40 minutes after we land. I asked him would they stay open for us and he said no. He suggested I cancel the reservation.
When I try and explain to Carrentals.com the issue that they won't even be open for pickup they said they will cancel it with a service charge fee of 50% (he said this was the car rental companies policy). I spoke with the rental company and they said that is incorrect, they haven't even received money from Carrentals.com, and wouldn't charge if we couldn't get the car. Carrentals.com kept insisting they could charge the fee for the rental company. I would highly suggest staying away from this company. Go directly to the rental car site.
SEATTLE, WASHINGTON -- My experience with this company was very good. I booked through their website on the day I intended to receive the car, in order to get a better rate compared to the rental counter at the airport. By accident, I selected incorrect dates. At the E-Z Rental Car desk they issued me a new rental but wanted nothing to do with the refund. They emailed the receipt and told me to contact Carrentals.com. Well I was a little nervous about this considering I had now paid twice for one rental.
I emailed Carrentals right away and they emailed back stating that the fund was a special offer, non-refundable, etc but if I rebooked through their website for the same dates they could exchange the booking. Well it was too late for that so I thought I was out of luck. But I wrote a nice email explaining the whole situation and they surprised me by offering to do everything they could provide a full refund. And they did! They went far out of their way to make up for my mistake, and made not a penny off my booking. So yes I would recommend them and use them again. Hard to find that kind of customer service in an online broker.
JERSEY CITY, NEW JERSEY -- Don't use this company. I booked a car rental online through carrentals.com. I had typed in Phoenix, Arizona airport on my search. Their company offered me a car 1/2 the price of every other online company. It seemed too good to be true, and IT WAS!
After I paid, the confirmation came up, and the car rental was to be picked up 45 miles from the airport! They had changed the pick-up site from Phoenix to Peoria. They could offer the car for half the price because it did not originate at the airport! I just noticed this change the night before I flew out, so I searched for hours for a customer service number and never found one. Sooo stressful! If I had not noticed the fine print, I would have been stranded at the airport, 45 miles from my rental car!
I finally contacted Hertz, the company they had booked the car from, and spent hours trying to get this booking changed. Instead of the $110.00 rate carrentals.com had quoted me, the rate was over $500.00 for a four day rental. After talking with several different people, I finally got someone who said that they would cancel the reservation. I still expect the charge to show up on my credit card bill.
I booked another car directly from a dealer for around $300.00. I was flying out under duress because my son was in the hospital all the way across the country. If I had been stranded, I would not have been able to cope. This company doesn't care that it is screwing with people's lives.
I booked a car rental through carrentals.com for Hertz, picking up at Cleveland Hopkins Airport. Hertz did not have the car class that I prepaid carrentals.com for, nor did they have a class of car close. I paid for a RAV4 or similar, and the best that I could do was a Ford Festiva. I took the car as I was already late for a dinner appt. that I had. I decided to call carrentals.com to talk to customer service, but have been unable to find a viable customer service #. They are owned by Expedia, but 5 calls to Expedia have gotten me 5 bogus numbers to call. Not only will I not use carrentals.com again, but now Expedia has also lost a loyal customer!
BOSTON, MASSACHUSETTS -- We booked a rental car thru carrentals.com to pickup at Boston Logan Airport. We landed in Boston last evening 25 Jul at 5:45 pm. When we got to the Hertz counter they told me that the car was booked at another location (Medford). I booked at Boston Logan, don't know why it was booked at Hertz Medford. Hertz at Boston Logan would have rented us a car but said that carrentals.com would have to first change the reservation from Medford to Boston Logan.
I could not get hold of anyone with carrentals.com. It is obvious that they don't want anyone to be able to call them. Their customer service phone number goes to Hotwire and they can't change a carrentals.com reservation. So we took a taxi to the Hertz office in Medford. It was closed at 6 pm. We could not have made the Medford location even if we had gone straight to Medford. The taxi fare was $50 dollars. We came back to Hertz and had to rent the car at an exorbitant rate. Customer service is impossible to rate with these clowns because it is non existent.
SAN DIEGO, CALIFORNIA -- Secured a rental car from carrentals.com. ACE Rental was the company that we went with. Reserved a Fiat "or similar" and when we arrived, they never carried Fiats but stated they had a comparable type, a Nissan Versa. This vehicle had manual doors, manual windows (did not even know they made cars with manual roll down windows anymore!) and manual side mirrors. This was hardly an "or similar" vehicle. In addition, the company was not even open during the hour we needed to return the car to make our flight, but they did offer us the option to drop off the car at a parking service lot for an additional cost!
Being very dissatisfied with the rental, I contacted carrentals.com and expressed my concerns, and they could care less. Did not offer any type of concession and made excuses as to the "or similar" vehicle type. The response was less than customer friendly and said next time, choose a different vendor. End of discussion! I do not recommend reserving a vehicle through carrentals.com or with ACE car rental as their selection of cars is less than appealing and not as advertised. Do not be fooled with the lowest cost of renting a car, because in the end, I feel like I still got ripped off and paid way too much for this thing they call a vehicle!
LAS VEGAS, NEVADA -- Do not rent from this company. I have rented many a car and never have been lied to such as this. I purchased ahead which I never do and this is why. I booked through them. They were a few dollars cheaper than Enterprise and other companies. Well the reservation was for a Yaris or like Yaris type car, unlimited miles and automatic. Well I get to the EZ rental car place and I was informed that because I am local that I don't get what made me book in the first place, the unlimited miles. Instead I am told that I get 150 miles and then I will be charged .60 per mile, which defeats the purpose of me renting. I wanted unlimited like it stated on the face of the reservation.
I called CarRentals.com and no answer. I sent an email, no response. And of course it states no refunds, cancellations, or whatever else so I am not hopeful that I will get my $50 back. I think if it states unlimited mileage why should I have to dig in the terms and condition to find out that with this company's unlimited really isn't unlimited?
I looked at the insurance information and what items I needed at the counter. Not once did I think I need to look at the mileage as in it was posted next the price as unlimited. No restrictions notated, etc. So don't use this company or EZ Rental as they mislead their patrons and offer no assistance. VERY UPSET. RIPPED OFF. UNSAVORY COMPANY POLICY. DON'T RENT THROUGH THEM.
PHOENIX, ARIZONA -- One price is advertised but the hidden charges of facility fees and taxes will DOUBLE YOUR RATE. I also needed to make a change. That is NOT ALLOWED. I am out my $25 even though Customer Support said they would see about changing the date since my flight date changed. When I complained, they claimed they would check on it for me if I would give them the new date of the flight, etc. ABSOLUTELY NO RESPONSE when I provided this for them. The NO CHANGE is not disclosed until AFTER you pay for it. Book directly with the car company or someone reputable. I only needed the car for 4 hours!
DENVER, COLORADO -- Scheduled a car to be rented and picked up at Denver International Airport. Everything was entered correctly and looked good. When the confirmation came via email, it scheduled the pickup in Lakewood, CO (about 25 miles away from the airport). There is no phone number to contact on ANY of their information. Customer Service has a email address, but it was worthless.
Then I saw where this company belonged to - Expedia. Call Expedia and they were marathon worthless, they gave me a number for Avis Rental. Too bad I was renting from Hertz. I finally got a hold of a nice agent from Hertz who got me out of the reservation for a cost of $50.00. This company needs to be out of business. If only I could find a telephone number or legal address to this company.
I made a reservation through CarRentals.com to pickup at the Cleveland Airport Avis counter on May 4, 2016. When arriving at the Avis counter, the agent said I did not have a reservation, so I called the Avis customer support number on my reservation. I was then told my reservation was for somewhere in Canada.
I asked Avis if they could give me a substitute for the same price, but they said they did not have any cars like I had reserved and I would have to talk to CarRentals.com for any compensation for the booking error. When I contacted CarRentals.com, I did get an initial response apologizing for the error and asking me to send in my final bill so they could look at some compensation.
After I sent in my bill, which was nearly three times the cost of my reservation, the customer support agent basically blamed me for the error and said they owed me no compensation. When I responded asking why they came to this conclusion, I never received any more response from CarRentals.com.
If you will notice, on their website, there are no phone numbers that a customer can talk real-time to them and no information regarding their actual physical address. Bottom line, they pretend to provide customer support, but the customer basically has no rights and it is very hard to track this company down as they provide nothing for a customer to contact them in an emergency, just a customer support e-mail address that they will not answer if the customer has a problem that CarRentals.com chooses not to answer.