SAN DIEGO, CALIFORNIA -- Secured a rental car from carrentals.com. ACE Rental was the company that we went with. Reserved a Fiat "or similar" and when we arrived, they never carried Fiats but stated they had a comparable type, a Nissan Versa. This vehicle had manual doors, manual windows (did not even know they made cars with manual roll down windows anymore!) and manual side mirrors. This was hardly an "or similar" vehicle. In addition, the company was not even open during the hour we needed to return the car to make our flight, but they did offer us the option to drop off the car at a parking service lot for an additional cost!
Being very dissatisfied with the rental, I contacted carrentals.com and expressed my concerns, and they could care less. Did not offer any type of concession and made excuses as to the "or similar" vehicle type. The response was less than customer friendly and said next time, choose a different vendor. End of discussion! I do not recommend reserving a vehicle through carrentals.com or with ACE car rental as their selection of cars is less than appealing and not as advertised. Do not be fooled with the lowest cost of renting a car, because in the end, I feel like I still got ripped off and paid way too much for this thing they call a vehicle!
LAS VEGAS, NEVADA -- Do not rent from this company. I have rented many a car and never have been lied to such as this. I purchased ahead which I never do and this is why. I booked through them. They were a few dollars cheaper than Enterprise and other companies. Well the reservation was for a Yaris or like Yaris type car, unlimited miles and automatic. Well I get to the EZ rental car place and I was informed that because I am local that I don't get what made me book in the first place, the unlimited miles. Instead I am told that I get 150 miles and then I will be charged .60 per mile, which defeats the purpose of me renting. I wanted unlimited like it stated on the face of the reservation.
I called CarRentals.com and no answer. I sent an email, no response. And of course it states no refunds, cancellations, or whatever else so I am not hopeful that I will get my $50 back. I think if it states unlimited mileage why should I have to dig in the terms and condition to find out that with this company's unlimited really isn't unlimited?
I looked at the insurance information and what items I needed at the counter. Not once did I think I need to look at the mileage as in it was posted next the price as unlimited. No restrictions notated, etc. So don't use this company or EZ Rental as they mislead their patrons and offer no assistance. VERY UPSET. RIPPED OFF. UNSAVORY COMPANY POLICY. DON'T RENT THROUGH THEM.
PHOENIX, ARIZONA -- One price is advertised but the hidden charges of facility fees and taxes will DOUBLE YOUR RATE. I also needed to make a change. That is NOT ALLOWED. I am out my $25 even though Customer Support said they would see about changing the date since my flight date changed. When I complained, they claimed they would check on it for me if I would give them the new date of the flight, etc. ABSOLUTELY NO RESPONSE when I provided this for them. The NO CHANGE is not disclosed until AFTER you pay for it. Book directly with the car company or someone reputable. I only needed the car for 4 hours!
DENVER, COLORADO -- Scheduled a car to be rented and picked up at Denver International Airport. Everything was entered correctly and looked good. When the confirmation came via email, it scheduled the pickup in Lakewood, CO (about 25 miles away from the airport). There is no phone number to contact on ANY of their information. Customer Service has a email address, but it was worthless.
Then I saw where this company belonged to - Expedia. Call Expedia and they were marathon worthless, they gave me a number for Avis Rental. Too bad I was renting from Hertz. I finally got a hold of a nice agent from Hertz who got me out of the reservation for a cost of $50.00. This company needs to be out of business. If only I could find a telephone number or legal address to this company.
I made a reservation through CarRentals.com to pickup at the Cleveland Airport Avis counter on May 4, 2016. When arriving at the Avis counter, the agent said I did not have a reservation, so I called the Avis customer support number on my reservation. I was then told my reservation was for somewhere in Canada.
I asked Avis if they could give me a substitute for the same price, but they said they did not have any cars like I had reserved and I would have to talk to CarRentals.com for any compensation for the booking error. When I contacted CarRentals.com, I did get an initial response apologizing for the error and asking me to send in my final bill so they could look at some compensation.
After I sent in my bill, which was nearly three times the cost of my reservation, the customer support agent basically blamed me for the error and said they owed me no compensation. When I responded asking why they came to this conclusion, I never received any more response from CarRentals.com.
If you will notice, on their website, there are no phone numbers that a customer can talk real-time to them and no information regarding their actual physical address. Bottom line, they pretend to provide customer support, but the customer basically has no rights and it is very hard to track this company down as they provide nothing for a customer to contact them in an emergency, just a customer support e-mail address that they will not answer if the customer has a problem that CarRentals.com chooses not to answer.
I get a great PREPAY deal online through CarRentals.com. I picked up my car as planned. Great service at Economy, MCO, Orlando. The catch is that all Economy had was the reservation. I was charged a second time by Economy. They had no record of my prepay purchase and have never heard of that option.
I got home to find no way to access my reservation through CarRentals.com. I had no receipt for the prepay, just a charge on my credit card. Economy rental was glad to help me resolve the problem but needed proof I prepaid because they do not offer that service. So please contact them when I have proof. So my end result is to file a fraud complaint with my credit card. Please be aware of ripoff.
UK -- We traveled from London to Spain (Malaga airport). We went to collect the car from a company called Goldcar. Despite the fact that we had booked the car through Carrentals.com and paid their insurance, they told us that we needed to leave £1200 deposit. We did not agree. So the only option was to cancel the booking with Carrentals and book directly with Gold Car.
In the booking contract Carrentals' website says that the cancellation on the same collection day is possible. We have to pay a £30 administration fee. So we tried to cancel the contract using the website. They do not give you the option. The calls had to be made to Germany, but our mobile phone would not work in Spain. I tried for 2 hours, using all the buttons in the website, in case I had missed one of them. There was no way I could cancel it.
So we had to stick to a double booking and pay both contracts. I ended up paying a fortune for the car rental. When we came back, I sent them a few emails, with only one answer asking for more details, which I answered. They did not respond. That was 2 weeks ago. Please, do not book a car through them. You will throw you money away.
CARSON CITY, NEVADA -- I booked a car through this website with Advantage Car rental. This was my first experience with Carrentals.com and with Advantage. When reviewing the confirmation it became clear that the car rental lot was not at the airport and required a bus ride. Had that been clear on the reservation page I would not have booked the car. As I was arriving at 9:00 at night in an area I was unfamiliar with I chose to cancel the reservation and get a car from a company at the airport. Carrentals.com promptly advised me that since I had prepaid for the car, my reservation was non-refundable. No amount of discussion would sway them.
Consequently in my attempt to save a little money I have paid for two rental cars. The language advising the customer that the reservation cannot be cancelled is in small greyed out type at the bottom of the page that no one would ever see as no one would be looking for this because no reputable car rental agency has a "no cancellation" policy. This is a scam. Don't rent from them.
Prepaid a car rental through carrentals.com and when I turned car in at the end of the trip, Fox (the car company rented) said they had no record of prepayment, so I had to pay twice. I have been trying to undo this for two days and keep getting passed around between agents at Hotwire. There seems to be no real carrentals.com, but I have a confirmation that I paid in my email box. VERY FRUSTRATING!!!
SAN JUAN -- Made reservation via internet for a car with Thrifty at San Juan airport. The rental car had no evidence of my reservation because it was done the same day. I had a confirmation number. Thrifty told me it happens frequently. Unacceptable. Just lost the first day of my vacation. Never again!!!