PHOENIX, ARIZONA -- One price is advertised but the hidden charges of facility fees and taxes will DOUBLE YOUR RATE. I also needed to make a change. That is NOT ALLOWED. I am out my $25 even though Customer Support said they would see about changing the date since my flight date changed. When I complained, they claimed they would check on it for me if I would give them the new date of the flight, etc. ABSOLUTELY NO RESPONSE when I provided this for them. The NO CHANGE is not disclosed until AFTER you pay for it. Book directly with the car company or someone reputable. I only needed the car for 4 hours!
DENVER, COLORADO -- Scheduled a car to be rented and picked up at Denver International Airport. Everything was entered correctly and looked good. When the confirmation came via email, it scheduled the pickup in Lakewood, CO (about 25 miles away from the airport). There is no phone number to contact on ANY of their information. Customer Service has a email address, but it was worthless.
Then I saw where this company belonged to - Expedia. Call Expedia and they were marathon worthless, they gave me a number for Avis Rental. Too bad I was renting from Hertz. I finally got a hold of a nice agent from Hertz who got me out of the reservation for a cost of $50.00. This company needs to be out of business. If only I could find a telephone number or legal address to this company.
I made a reservation through CarRentals.com to pickup at the Cleveland Airport Avis counter on May 4, 2016. When arriving at the Avis counter, the agent said I did not have a reservation, so I called the Avis customer support number on my reservation. I was then told my reservation was for somewhere in Canada.
I asked Avis if they could give me a substitute for the same price, but they said they did not have any cars like I had reserved and I would have to talk to CarRentals.com for any compensation for the booking error. When I contacted CarRentals.com, I did get an initial response apologizing for the error and asking me to send in my final bill so they could look at some compensation.
After I sent in my bill, which was nearly three times the cost of my reservation, the customer support agent basically blamed me for the error and said they owed me no compensation. When I responded asking why they came to this conclusion, I never received any more response from CarRentals.com.
If you will notice, on their website, there are no phone numbers that a customer can talk real-time to them and no information regarding their actual physical address. Bottom line, they pretend to provide customer support, but the customer basically has no rights and it is very hard to track this company down as they provide nothing for a customer to contact them in an emergency, just a customer support e-mail address that they will not answer if the customer has a problem that CarRentals.com chooses not to answer.
I get a great PREPAY deal online through CarRentals.com. I picked up my car as planned. Great service at Economy, MCO, Orlando. The catch is that all Economy had was the reservation. I was charged a second time by Economy. They had no record of my prepay purchase and have never heard of that option.
I got home to find no way to access my reservation through CarRentals.com. I had no receipt for the prepay, just a charge on my credit card. Economy rental was glad to help me resolve the problem but needed proof I prepaid because they do not offer that service. So please contact them when I have proof. So my end result is to file a fraud complaint with my credit card. Please be aware of ripoff.
UK -- We traveled from London to Spain (Malaga airport). We went to collect the car from a company called Goldcar. Despite the fact that we had booked the car through Carrentals.com and paid their insurance, they told us that we needed to leave £1200 deposit. We did not agree. So the only option was to cancel the booking with Carrentals and book directly with Gold Car.
In the booking contract Carrentals' website says that the cancellation on the same collection day is possible. We have to pay a £30 administration fee. So we tried to cancel the contract using the website. They do not give you the option. The calls had to be made to Germany, but our mobile phone would not work in Spain. I tried for 2 hours, using all the buttons in the website, in case I had missed one of them. There was no way I could cancel it.
So we had to stick to a double booking and pay both contracts. I ended up paying a fortune for the car rental. When we came back, I sent them a few emails, with only one answer asking for more details, which I answered. They did not respond. That was 2 weeks ago. Please, do not book a car through them. You will throw you money away.
CARSON CITY, NEVADA -- I booked a car through this website with Advantage Car rental. This was my first experience with Carrentals.com and with Advantage. When reviewing the confirmation it became clear that the car rental lot was not at the airport and required a bus ride. Had that been clear on the reservation page I would not have booked the car. As I was arriving at 9:00 at night in an area I was unfamiliar with I chose to cancel the reservation and get a car from a company at the airport. Carrentals.com promptly advised me that since I had prepaid for the car, my reservation was non-refundable. No amount of discussion would sway them.
Consequently in my attempt to save a little money I have paid for two rental cars. The language advising the customer that the reservation cannot be cancelled is in small greyed out type at the bottom of the page that no one would ever see as no one would be looking for this because no reputable car rental agency has a "no cancellation" policy. This is a scam. Don't rent from them.
NEW JERSEY, NEW JERSEY -- Save yourself the aggravation and money and book with a reputable company. While you may feel safe that this company is affiliated with Expedia they will be of absolutely no help when things go wrong. I booked a minivan from the Tampa Airport. While I had several cheaper options to book a minivan which required that I take a shuttle from the airport to the car lot, I decided to spend the extra money for a car rental that was located within the airport. I was traveling with three small children so the additional money was well worth it to me.
On the options for rentals the vehicles that required a shuttle from the airport were labeled clearly on the main search page with "shuttle to car". I booked the vehicle labeled Tampa International Airport. This was a nonrefundable reservation that could not be modified. When I called the car rental place to ask about car seats the automated voice said we are only a quick shuttle ride from the airport.
When I emailed carrentals.com they told me that this information was on my confirmation page. However, once you have reached the confirmation page you cannot cancel or modify the reservation. The company was of absolutely no help and came across as rude over the emails. Avoid at all costs.
Browsing Expedia for car rental prices a week before a trip, I came across what seemed to be a reasonable rental for a 3 day Thrifty car rental at Jacksonville airport. After reserving a car, I got an email confirmation along with a note stating that, "You do not need to re-confirm your reservation with the rental agency or CarRentals.com." I also purchased and paid for collision insurance on their site. When arriving at the airport Thrifty booth, I was told that a car would not be available for at least 2 hours! We had a wedding rehearsal dinner to get to an hour away. So needless to say, this was unacceptable.
The agent shrugged it off as just one of those things and handed us a pamphlet to contact Thrifty at another time and for reimbursement. We were able to get a car from another agency, but for a larger car than we needed and at a much higher rate. I will not use Expedia, CarRentals.com, or Thrifty for any future car rental needs.
This has to be the worst car rental experience I have ever had. The reservation was misleading. I did a search for a vehicle at the MCO airport, however, after making the reservation I realized that the system automatically directs you to find the cheapest price closest to your desired area. So, I ended up with a rental that wasn't even at the airport -- it was close to the airport. The customer service is horrible!!! I never spoke to a "live" person.
All of the customer service is e-mail only. I contacted them within 2 hours of making screwed up reservation, and they refused to issue a refund. I got my credit card involved and they could not get my money back either. $300 GONE!!!! The worst experience ever!!!! Worse than zero stars... more like negative 1,000 stars.
I tried to cancel a reservation made with FOX RENT A CAR thru CarRentals.com. I was assured by email that the reservation would be cancelled. When I checked with Fox they had no notice of a cancellation. The representative at Fox was most helpful but had no luck contacting CarRentals on this matter. The Fox representative was able to effect a cancellation. Subsequent efforts by me to notify CarRentals of my wish to cancel only draw a response email still confirming the reservation. I'm glad I didn't pay in advance. My advice: avoid CarRentals.com.