FORT LAUDERDALE, FLORIDA -- Rented using their Apple app, CarRentals booked reservation. Went to get the car, and they would not give me the car because we did not have local insurance which I was mislead to purchase online for $9 per day plus $18 for extra. I could not take the car and then they have no phone number to call only email, and they give a runaround via the email as well.
They give you no refund and options that make no sense like "Book another car and we will give you a refund, or an administrator fee which is more than the rental." Bad choice, as well as they write on their website that they are an Expedia company and when you call Expedia nobody knows who they are or how to call them. Total fraud.
I had to change my travel dates due to a death in the family, and at first I had difficulty finding anyone to discuss my options with, as the number provided in the confirmation email is for the actual car rental company, but they tell you only the website providers can assist me. The only contact I could find for carrentals.com was an email address, but the response was quick, personal, and very helpful.
I made another reservation through their website and they were able to work with the car rental company, due to my circumstances, and refund the original reservation, even though they do make it clear at the time of purchase that sales are final and there are no cancellations. This website had the best prices and was easy to use and I was very satisfied with their customer service. I would use this site again and recommend their services.
SEATTLE, WASHINGTON -- My experience with this company was very good. I booked through their website on the day I intended to receive the car, in order to get a better rate compared to the rental counter at the airport. By accident, I selected incorrect dates. At the E-Z Rental Car desk they issued me a new rental but wanted nothing to do with the refund. They emailed the receipt and told me to contact Carrentals.com. Well I was a little nervous about this considering I had now paid twice for one rental.
I emailed Carrentals right away and they emailed back stating that the fund was a special offer, non-refundable, etc but if I rebooked through their website for the same dates they could exchange the booking. Well it was too late for that so I thought I was out of luck. But I wrote a nice email explaining the whole situation and they surprised me by offering to do everything they could provide a full refund. And they did! They went far out of their way to make up for my mistake, and made not a penny off my booking. So yes I would recommend them and use them again. Hard to find that kind of customer service in an online broker.
JERSEY CITY, NEW JERSEY -- Don't use this company. I booked a car rental online through carrentals.com. I had typed in Phoenix, Arizona airport on my search. Their company offered me a car 1/2 the price of every other online company. It seemed too good to be true, and IT WAS!
After I paid, the confirmation came up, and the car rental was to be picked up 45 miles from the airport! They had changed the pick-up site from Phoenix to Peoria. They could offer the car for half the price because it did not originate at the airport! I just noticed this change the night before I flew out, so I searched for hours for a customer service number and never found one. Sooo stressful! If I had not noticed the fine print, I would have been stranded at the airport, 45 miles from my rental car!
I finally contacted Hertz, the company they had booked the car from, and spent hours trying to get this booking changed. Instead of the $110.00 rate carrentals.com had quoted me, the rate was over $500.00 for a four day rental. After talking with several different people, I finally got someone who said that they would cancel the reservation. I still expect the charge to show up on my credit card bill.
I booked another car directly from a dealer for around $300.00. I was flying out under duress because my son was in the hospital all the way across the country. If I had been stranded, I would not have been able to cope. This company doesn't care that it is screwing with people's lives.
I booked a car rental through carrentals.com for Hertz, picking up at Cleveland Hopkins Airport. Hertz did not have the car class that I prepaid carrentals.com for, nor did they have a class of car close. I paid for a RAV4 or similar, and the best that I could do was a Ford Festiva. I took the car as I was already late for a dinner appt. that I had. I decided to call carrentals.com to talk to customer service, but have been unable to find a viable customer service #. They are owned by Expedia, but 5 calls to Expedia have gotten me 5 bogus numbers to call. Not only will I not use carrentals.com again, but now Expedia has also lost a loyal customer!
BOSTON, MASSACHUSETTS -- We booked a rental car thru carrentals.com to pickup at Boston Logan Airport. We landed in Boston last evening 25 Jul at 5:45 pm. When we got to the Hertz counter they told me that the car was booked at another location (Medford). I booked at Boston Logan, don't know why it was booked at Hertz Medford. Hertz at Boston Logan would have rented us a car but said that carrentals.com would have to first change the reservation from Medford to Boston Logan.
I could not get hold of anyone with carrentals.com. It is obvious that they don't want anyone to be able to call them. Their customer service phone number goes to Hotwire and they can't change a carrentals.com reservation. So we took a taxi to the Hertz office in Medford. It was closed at 6 pm. We could not have made the Medford location even if we had gone straight to Medford. The taxi fare was $50 dollars. We came back to Hertz and had to rent the car at an exorbitant rate. Customer service is impossible to rate with these clowns because it is non existent.
SAN DIEGO, CALIFORNIA -- Secured a rental car from carrentals.com. ACE Rental was the company that we went with. Reserved a Fiat "or similar" and when we arrived, they never carried Fiats but stated they had a comparable type, a Nissan Versa. This vehicle had manual doors, manual windows (did not even know they made cars with manual roll down windows anymore!) and manual side mirrors. This was hardly an "or similar" vehicle. In addition, the company was not even open during the hour we needed to return the car to make our flight, but they did offer us the option to drop off the car at a parking service lot for an additional cost!
Being very dissatisfied with the rental, I contacted carrentals.com and expressed my concerns, and they could care less. Did not offer any type of concession and made excuses as to the "or similar" vehicle type. The response was less than customer friendly and said next time, choose a different vendor. End of discussion! I do not recommend reserving a vehicle through carrentals.com or with ACE car rental as their selection of cars is less than appealing and not as advertised. Do not be fooled with the lowest cost of renting a car, because in the end, I feel like I still got ripped off and paid way too much for this thing they call a vehicle!
LAS VEGAS, NEVADA -- Do not rent from this company. I have rented many a car and never have been lied to such as this. I purchased ahead which I never do and this is why. I booked through them. They were a few dollars cheaper than Enterprise and other companies. Well the reservation was for a Yaris or like Yaris type car, unlimited miles and automatic. Well I get to the EZ rental car place and I was informed that because I am local that I don't get what made me book in the first place, the unlimited miles. Instead I am told that I get 150 miles and then I will be charged .60 per mile, which defeats the purpose of me renting. I wanted unlimited like it stated on the face of the reservation.
I called CarRentals.com and no answer. I sent an email, no response. And of course it states no refunds, cancellations, or whatever else so I am not hopeful that I will get my $50 back. I think if it states unlimited mileage why should I have to dig in the terms and condition to find out that with this company's unlimited really isn't unlimited?
I looked at the insurance information and what items I needed at the counter. Not once did I think I need to look at the mileage as in it was posted next the price as unlimited. No restrictions notated, etc. So don't use this company or EZ Rental as they mislead their patrons and offer no assistance. VERY UPSET. RIPPED OFF. UNSAVORY COMPANY POLICY. DON'T RENT THROUGH THEM.
SALT LAKE CITY, UTAH -- This is the worst rental booking agency! Honestly, beware! I tried to move my rental up just four hours and they quoted me 50% of the cost I had paid for 4 full days. And since I was charged for 4 full days, I should have been able to move up at min cost, if available. On top of that, the service agent was awful and rude.
I rented a car through this website. Got a really good price from Economy Rent a Car in Orlando. They forced me to pay more than twice as much because they refused to accept my auto-liability ins. card. I had the choice of paying up or ruining my vacation. Other customers were similarly harassed. You have no recourse and the website gives you no indication of their deceptive practices. DO NOT use this website.