Carrentals.com Consumer Reviews - Page 2

This was by far the WORST experience I have ever had with rentals. I traveled with my fiancé, niece, older nephew, my youngest nephew, step daughter and my mom. Both children are under 6 years old and my mother is a senior citizen who has a few medical conditions such as severe anxiety, so you can only imagine what the wait at the airport was like.

I was in desperate need of assistance. I searched through hell and high water for a direct customer service number to reach and I kept on getting directed to an email. I was stuck in the airport till about 2:30am with two children. We paid for a cab that cost me $61 (not including the tip) and the driver was busy trying to watch a boxing match while driving. Again it is 2:30 in the morning and it was thundering and raining. I had to keep reminding him that we had kids in the car.

Once we got to the house we were staying at there was nowhere to eat within walking distance so we had to find a vending machine and give two hungry children chips and juice before bed. Do you understand how frustrating this could be? I canceled my reservation because I didn't know what the cancellation policy was for carrentals.com. I ended up having to catch a cab that morning back to the airport which was another $55 (not including tip). To make another reservation through another company. I originally needed a minivan but because it was last minute I had to settle for a full size car for seven people.

Again, this is just poor business on the company's behalf. Had there been a 24 hour number available, I would've been able to speak to someone and save myself $116 plus dollars on travel. Not to mention the headache of two crying children complaining they were hungry. I have never been so frustrated in my life with any company. For whoever may be in charge needs to really consider a 24 hour 800 number just in case of emergencies and if there is one make it easier to find when searching because again I searched high and low for it.

So far the travel part of my vacation has been a nightmare. Again, seven people in a full size car that only fits five. As for my stay the island is beautiful but to get to point A to point B is a mission all on its own. I have been let down by the company horribly. I pray that for the sake of future customers there is a direct number to call.

Keep away! I set up a reservation with this company to pick up a car at LAX. I finished my reservation and I did notice that there was a no refund section, which I thought was fine because everything seemed legit. However, I call the rental car company to find out where they are and they aren't at the airport, they're off site. They also tell me they close 40 minutes after we land. I asked him would they stay open for us and he said no. He suggested I cancel the reservation.

When I try and explain to Carrentals.com the issue that they won't even be open for pickup they said they will cancel it with a service charge fee of 50% (he said this was the car rental companies policy). I spoke with the rental company and they said that is incorrect, they haven't even received money from Carrentals.com, and wouldn't charge if we couldn't get the car. Carrentals.com kept insisting they could charge the fee for the rental company. I would highly suggest staying away from this company. Go directly to the rental car site.

I canceled a reservation within the time frame allowed... The reservation did not complete as expected and I didn't receive a confirmation notice. Unfortunately I was on the road in Europe and had difficulty checking my email to see whether it eventually came through. Only to find that it did not cancel and I did not receive a refund for my prepaid rental. I contacted support only to be told that it was beyond the time that I could cancel. Making it difficult to cancel within the allowed time frame is a bait and switch technique to rip off customers. In the past I was extremely happy with CarRentals.com, but no longer.

SAN FRANCISCO, CALIFORNIA -- I booked a HERTZ rental car through CARRENTALS.COM for pickup at Panama City Beaches Airport (ECP). What happened was they deceptively lie when you are making the reservation about where your car will be, then they leave no phone # ANYWHERE to contact them. Only AFTER you make your non-refundable reservation do they tell you that your car needs to be picked up 23 miles from the airport and that you will have no transportation to go pick up your vehicle. Then they refuse to help you after stealing your money. BEWARE. Avoid CarRentals.com at all costs or be sorry like we were.

BANGKOK -- Booked a 7 seat SUV to pick up at the airport on my arrival to Bangkok. The website said book now as this vehicle was popular. I did this and entered all my details and credit card. On arrival to Bangkok I went to rental counter and signed all documents as requested and was shown to my car. A 5 seater sedan was the car they had for me. So now how do I get my family to fit 5 seats when we need 7? Disgraceful car rental company and they did nothing to assist, resolve the problem. They also continued to advertise the 7 seat car for the same period as being available.

My advice is to keep well away from this company and use the more reputable companies. They totally stuffed up the start of our family holiday and caused us to remain in Bangkok for 2 days to enable us to book another car to go on our trip. The worst rental experience I have had.

PHOENIX, ARIZONA -- One price is advertised but the hidden charges of facility fees and taxes will DOUBLE YOUR RATE. I also needed to make a change. That is NOT ALLOWED. I am out my $25 even though Customer Support said they would see about changing the date since my flight date changed. When I complained, they claimed they would check on it for me if I would give them the new date of the flight, etc. ABSOLUTELY NO RESPONSE when I provided this for them. The NO CHANGE is not disclosed until AFTER you pay for it. Book directly with the car company or someone reputable. I only needed the car for 4 hours!

DENVER, COLORADO -- Scheduled a car to be rented and picked up at Denver International Airport. Everything was entered correctly and looked good. When the confirmation came via email, it scheduled the pickup in Lakewood, CO (about 25 miles away from the airport). There is no phone number to contact on ANY of their information. Customer Service has a email address, but it was worthless.

Then I saw where this company belonged to - Expedia. Call Expedia and they were marathon worthless, they gave me a number for Avis Rental. Too bad I was renting from Hertz. I finally got a hold of a nice agent from Hertz who got me out of the reservation for a cost of $50.00. This company needs to be out of business. If only I could find a telephone number or legal address to this company.

I just rented a car from CaRentals.com. I fly into Orlando frequently and decided to check out the prices at CaRentals.com. I found a good price for a car that was listed as being at the airport. (I checked this against other off site rentals that I've used, and they were all listed with their off-airport address.) So I went ahead and booked an Ace rental car (location MCO airport, Orlando, it said), and the Confirmation came back with an off airport address.

It's a non-refundable reservation, so I arrive in Orlando at night with a three hour drive east ahead of me, and I have to wait for a shuttle to take me west to pick up the car. Wouldn't have rented from them if I knew that. My advise: do your own research before committing to a purchase from this company. For me, I'll go back to the businesses that have never steered me wrong. I won't be using CaRentals.com again.

I rented a car through Carrentals.com via kayak.com. The company pre-charged my credit card, which was unusual. When I got to the car rental kiosk, I was informed that I would have to purchase "mandatory" insurance which would raise the entire rental fee by 60%. The attendant was apologetic, because this seems to happen all the time with Carrentals.com. Given that the price was $100 more for four days of rental, I declined the service and immediately informed Carrentals.com of my cancellation. The company allowed me to cancel the reservation but refused to give any type of refund.

I called several times to the company, but I was passed around on the phone and I could not reach anybody of authority. The communications that I did have with the company were very bureaucratic and doctrinaire. In the end, I lost $150 because of this service. I will never use the service again, and I would not recommend this company to anybody. Their business model is to hide fees and nickel and dime you. When you figure out that you have been ripped off, they refuse to speak with you.

UNKNOWN -- With the help of CarRentals.com, Advantage Rent a Car attempted to charge us in advance for a car rental reservation, and when we rejected this hidden arrangement, they pretended that we could not cancel, and that we had agreed to be robbed. Yet, five hours later they offered to cancel for $50 fee.

My credit card company has assured me they will never receive a single cent from me. I have reported them to http://www.Illinoisattorneygeneral.gov and will dispute any charges from them with my last breath. They are the lowest of the low, and I refer not to price. Do not use CarRentals.com or any of their products. They will try to steal from you.