Carrentals.com - Page 2

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1.0 out of 5, based on 25 ratings and
32 reviews & complaints.

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Don't use carrentals.com
Posted by on
Rating: 1/51
I booked a car through carrentals.com. Don't do this. Ever. I was duped into buying car insurance that wasn't even useful. It was $65 for a day's worth of insurance, which is very high. I had to buy car insurance again when I went and picked up the car. The reason why I was duped is because the site automatically charges you car insurance unless you untick boxes and the boxes aren't easy to find. I cannot believe I fell for this stupid trick. I feel silly, but also ripped off. I think this is totally unethical behavior and I will not be using carrentals.com again. I encourage you to do the same.
     
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Misleading Quotes! Rude People! Avoid CarRentals.com
Posted by on
Rating: 1/51
PHOENIX, PENNSYLVANIA -- I've rented cars many times before but never with CarRentals.com. I reserved a car using CarRentals.com for a week-long trip to Arizona. My quote from CarRentals.com - rate and estimated taxes/charges - was about $176. I knew I would purchase insurance from the car rental company (Payless) and would therefore end up paying more than that. Once we arrived in Phoenix, we opted to pre-fill our gas tank ($53.47) and a slight upgrade ($9/day for a total of $63). Insurance charges came to $181.93. So our extra, optional charges, came to $298.40. However, we ended up paying a total of $659.46... still significantly more than CarRentals.com's estimate of $176 + optional additional charges of $298.40 = $474.40.

When I filled out the CarRentals.com survey and wrote my negative impressions of and experience with their company, I received snarky emails from Jean and Dana, suggesting that perhaps I had returned my vehicle late (I had not) and describing how they can't possibly foresee all the charges... um, isn't that your job?

If you rent with CarRentals.com, just know that whatever your "estimate" is, you will likely be paying significantly more than that. As I said, I've rented cars many times before and have never had an estimate that was so far off the mark.

Next time, I'll take my business elsewhere.
     
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User Replies:
Peter on 2014-06-10:
What were the additional charges? They are itemized on your contract.
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Total Scam
Posted by on
Rating: 1/51
HONOLULU, HAWAII -- I booked am economy car at carrentals.com and read through all of the terms and conditions. I was pleased with the online price, but when we arrived in Honolulu, the 'shuttle van' was a complete junker, and they took us to a shady used car lot with a rental car department. They said if we were using a debit card, that they would have to place a $1000 hold on on account. We said ok, then they added "oh and it will also cost you an additional $30 per day to use your debit car"
It was a complete scam, and we walked out without the car. We then spent about four hours trying to get to a different rental car agency where things were sold out or expensive last minute. When we returned from our trip, we discovered that they had charged our card a late cancellation fee, that we are still fighting to have removed. Carrentals.com needs to drop this horrible vendor, and you never know how many other shady dealerships they have under their umbrella.
     
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Horrible - No Customer Support - Buyer/Renter Beware
Posted by on
Rating: 1/51
TAMPA, FLORIDA -- The customer service phone number for CarRentals.com is nonexistent. After booking with them through a third party (ebates) for a discounted price I tried to upgrade to the next larger vehicle size on-line. I got the run around partly due to renting through ebates. When I was told to contact CarRental.com via phone. The number was disconnected. The website doesn't offer a phone number and the internet has no information regarding a number. When I emailed them, they indicated I could not upgrade but would have to cancel, pay a fee and rebook. Didn't happen. I cancelled and will never book through them again.
     
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leadsgr on 2013-12-28:
Thank you for the post! With so many choices in Tampa airport, I'd hate to not have flexibility with my choices and be cornered after making a decision. Plans change and with technology so should the customer service industry
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Unprofessional, Terrible Customer Service and DISHONEST
Posted by on
Rating: 1/51
MINNEAPOLIS, MINNESOTA -- I made a reservation through this website. I called the company a day before to just double check my car. Then I was told CarRentals had advertised it wrong and I need to pay additional charges and fees that were not available to view on CarRentals.com. I was charged more than double the amount of my initial fee, $250. I was frustrated and told them I would like to cancel my reservation but then they said, "sorry" that won't happen. After an hour and half of talking and making phone calls, I ended up paying $50 cancellation fee and walked out. PLEASE do yourself a favor and DO NOT RENT THROUGH CarRentals.com. Call the company that you want to rent a car from and talk to them directly, that way you don't have to deal with a third party that only wastes your money and time.
Also, their customer service is unprofessional and rude.

They have no phone that you can call them. This was my worse car rental experience so please don't go through this like I did, but then we all learn the hard way.
     
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They Charge You Immediately and Still Charge a 200.00 Dollar Deposit
Posted by on
Rating: 1/51
I am so sorry I had dealings with CARRENTALS.com. I will never ever again deal with them, even though I paid ahead I was still charged 200.00 dollar deposit, let's see if I have to fight to get THAT back. I entered the times I needed when reserving a car but instead another time showed up, I didn't notice till it was too late.

I called back and they said you could make another reservation, so I was glad about that, but, when I started to make another reservation for the right times I was being charged 100.00 dollars more, so that's how they make their money, NOT COOL!!!

Betty Jaramillo
Albuq. NM
     
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Bait and Switch - a Bunch of Thieves!
Posted by on
Rating: 1/51
JACKSON, WYOMING -- I rented a car on the carrentals.com website for a quick business trip as my car was being repaired. Got an awesome online rate with unlimited miles with Dollar. Went to pick up the vehicle and was told that since I was not a deplaning passenger (this agency is NOT at the airport - it is in town in Jackson Hole, WY), the rate would be higher and I would be charged .29 per mile. Nowhere on the reservation did it state that. In order to find this policy you had to click on a difficult to find button with all of the fine print. Since this would have more than tripled the rental cost, I declined and went to Thrifty Car Rental in Jackson Hole, WY where they gave me a great rate and unlimited miles.

Dollar would not budge and when I tried to contact carrentals.com to complain I couldn't find a phone number. I sent an email and these bozos and they have been having a running dialog with me arguing that the Dollar agency IS at the airport and no matter how hard I have tried to explain, they simply don't get it and don't care. Then the online idiot said I could have clicked on JACKSON, MI and gone on the drop down menu to find an IN TOWN location. Even though the agent had stated our airport code (JAC) to me several times, somehow this nimrod thought I was in Michigan.

This carrentals, com AND Dollar car rental have absolutely no idea what acceptable customer service is. I will NEVER use either company again.
     
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User Replies:
Old Timer on 2013-10-21:
Be careful with Thrifty as well. Dollar is owned by Dollar Thrifty Automotive Group, Inc.
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Bate and Switch - Don't use them.
Posted by on
Rating: 1/51
OCEANSIDE -- I made a reservation to rent a car. They said the price would be $224. Then on the same day I made the first reservation I needed to change just the drop off time. So I contacted them by email about it. I waited and waited and waited for the to contact me. They never did. Then finally I called them and NOW the price is $700. So I told them I don't want the reservation. So they charge me a cancellation fee of $25.
REALLY.
They jacked up the price by almost $500 and they won't let me cancel with the fee.

That is not right.

Their communication was horrible. I don't trust them at all.

Then two months later they charged my credit card for the balance due on the rental that they charged me $25 to cancel two months before.

Honestly I would try a different company.
     
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Soaring Consumer on 2013-06-18:
File a dispute with your credit card company.
Willard on 2013-07-03:
That company has no customer service by phone, so how could he have called them? He's confused.
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Do not book through this company!
Posted by on
Rating: 1/51
We recently took a family vacation to Costa Rica. We booked a full size SUV for our trip. When we arrived at Economy Rental Car counter (the company CarRentals.com booked our reservation with) they gave us a Hyundai Tuscun. The full size SUV was stated in our reservation to be a Mitsubishi Montero or similar. In addition insurance to cover the car was $53.00 a day. I should have read the reviews for both CarRentals.com and Economy before booking. There are many people who have had similar experiences.
     
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User Replies:
Alain on 2012-04-18:
There have been some other reviews that warn about the pitfalls of car rentals in Costa Rica. It might be a better idea to spend a bit more money and go with a more established company there. A friend of mine uses Hertz down there and has (so far) never had a problem.
Stay away from Hertz on 2012-08-24:
Hertz is the worst rental car company we have ever used. We had a reservation but they refused to honor it because they had an unusually large group of walk-in customers. They had our car, as I overheard their radio conversation, but they chose to withhold it in light of the long line. Never use Hertz.
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Will Never Use Again!
Posted by on
Rented a car for the first (and only) time online from carrentals.com. They sent me a confirmation for my rental. When we got to our destination, the car rental company they set us up with told us carrentals.com charged us the wrong price. They would not give us the car for the price on the confirmation sheet, but charged us $55 more for a 3 day rental. Carrentals.com had made a pricing error. The car rental company said carentals.com made an error, and we had to contact them to deal with this overcharge. I hunted high and low for a number to contact them, but they were all bogus numbers.

The number provided on the confirmation sheet if you have questions is the number of the car rental company (like Dollar), not a phone number to contact carrentals.com. I had no recourse with carrentals.com.
     
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Anonymous on 2009-05-03:
Is it possible that carrentals.com charged you the right price and the rental company charged you more and just blamed carrentals.com?
rudybjr on 2009-05-03:
I agree with financiallyfit, they probably added insurance or something else that gives commission to the agent to dealt with. Also, why use carrentals.com? Cheaper? Now you know why they're cheaper. Use the car rental companies websites.
Ben There on 2009-05-03:
Are you sure that the additional money was just not taxes or insurance? I know everyone loves to say book direct, but last week I saved $30 a day booking a Hertz rental car on southwest.com's travel site instead of booking direct. Everything worked out perfectly, and all the money gave me a lot of beer money:)
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