This has to be the worst car rental experience I have ever had. The reservation was misleading. I did a search for a vehicle at the MCO airport, however, after making the reservation I realized that the system automatically directs you to find the cheapest price closest to your desired area. So, I ended up with a rental that wasn't even at the airport -- it was close to the airport. The customer service is horrible!!! I never spoke to a "live" person.
All of the customer service is e-mail only. I contacted them within 2 hours of making screwed up reservation, and they refused to issue a refund. I got my credit card involved and they could not get my money back either. $300 GONE!!!! The worst experience ever!!!! Worse than zero stars... more like negative 1,000 stars.
LONDON, UK -- Carrentals.com uses fine print on a separate page, the kind you really have to look for, to understand the various charges that they are likely to charge you when you show up. They do the usual -- tell you the car comes with full coverage, but then mention you are liable for the first £1,000, and that the coverage doesn't include tires and glass. I'm used that one. The new one they got me on is that I rented the car in London to travel to France. While this is completely normal in Europe and foreseeable, as it's less than 3 hours drive away on the Euro tunnel, the surcharge was basically the same as the price of the entire rental.
Bottom line: a rental fee of £100 per day for a standard car, instead of the £50 I was expecting. After I complained customer service explained I should have let them know in advance, as stated in the fine print. But conveniently, the reservation form does not ask whether the car will be driven to any other country, and the fine print appears in a separate page. This is essentially a bait-and-switch scam. Mind you, if you don't need anything extra you might be ok, but they make their money on the unsuspecting. Hopeful they will fold soon.
DUBLIN -- This has been the worst customer service experience I've ever had. A simple issue with a refund required has led to over a dozen emails and numerous phone calls. The service offered by Carrentals.com has been absolutely appalling. They have made no serious attempts to help and have no communication within their office. I would strongly recommend using any other company than this one. Their practices are misleading and unhelpful. I have asked numerous times for an address to lodge a complaint with and have received no response, instead a vague attempt to address the issue. I can't stress enough how strongly I would recommend not using this company.
MINNEAPOLIS, MINNESOTA -- I booked a one day car rental for Minneapolis with Advantage Car Rental through CarRentals.com and paid in advance as required. When I arrived at the car rental ticket counter I was told that I needed to show proof of automobile insurance first. I had declined their online coverage option.
I of course have coverage for my personal vehicle but I don't carry proof on my person. It was after business hours so I could not reach my insurance agent. I have never in 37 years of renting cars for business trips been required to show personal proof of insurance! This was a bizarre requirement. So Advantage refused to give me a car so I had to go over to the next closest car rental desk at the airport and rented a car from Budget without a problem, but at a much more expensive walk up rate.
Later when I complained to CarRentals.com they said their fine print said that people who legally live within 65 miles of the airport renting location (which I do) have to have a return ticket back out. I did. I was flying back out of Minneapolis the following day. Nonetheless Advantage did not give me the car I paid for and CarRentals.com refused to offer compensation for the unnecessary extra cost I incurred when they and Advantage fell into breach of contract. Avoid both of these businesses! They cannot be trusted because they do not honor their own policies.
I recently pre-paid for a car I found on their site. This car was through the company ACE (they are TERRIBLE! NEVER USE THEM!). Once I returned the car I noticed on my credit card bill additional charges! I contacted Carrentals.com and they could not care less about my complaint. Do not use them!
JERSEY CITY, NEW JERSEY -- Arrived at Ace Car Rental counter on 12/25 in Liberia, Costa Rica to pick up car booked via carrentals.com only to find out that no cars were available. Incurred 4x charges to find my own transportation and conversation with carrentals.com agent via email was boilerplate suggesting to contact Ace to get my $25 back and any incremental charges potentially occurred. Would stay away. Highly unreliable in my first and last experience.
ICELAND, FLORIDA -- These scumbags have billed me $991 US for a scratch on the car that did not happen during my rental. They would not even inspect the car while I was returning it and I had to take pictures. Under dispute now but DO NOT RENT FROM CARRENTALS.COM ESPECIALLY OUT OF THE USA.
CALIFORNIA -- Misleading layout to this site. Booking in a rush, my reservation dates were displayed large across the top, actual reservation dates displayed on the side. I thought I was reserving for a different date, and am now stuck with a $15 cancellation charge. Incredibly frustrated!!
CABO, MEXICO, ARIZONA -- I booked a car through CarRental.com at Fox Rent A Car in Cabo San Lucas, Mexico. The total costs were to be $264.00. Guess what? Total was $516.40. The advertised car insurance through Allianz at $9/day was not a company Fox would recognize. The process of the car rental took 1 hr to get out the door.