TEANECK, NEW JERSEY -- They do not cover roofs, no leaks, not even a naiI. They sent someone and he said, "Miss you wasted your money." The man did not even wanted the $50. He stayed on the phone for over 2:40 hours telling them what the problem was and the CSR finally hang up the phone. We called 3 times different people. They would not cover the repair.
Do not sign up until you read all small text. The AC they do not cover. They cover parts but at the end of the day you need to pay $. The color test that can run you up to $600 then they only pay 2 lbs of free on! While the machine needs 4 lbs then you need to pair $150 more for free on and if you can't Find the leak they do not pay for anything!
For water tanks if it leaks do not cover it. They give you the run around. Hang the phone and get nasty with you until you get tired but you will not get a penny from them! Plus, yes they are open 24 hours but you have to wait until a subcontractor takes your request and then make an appointment! No emergency place to call and that is what they have told me!
Appliances you will never get the same $200 for a dryer that was $900. They will fix it but pending. Do not sign until you read all small text. Designed to take the money. They tell you what you want to hear. At the end of the day they got your money and you are alone with the problem -$40 for a visit of the technician that comes to check the issue.
ARIZONA -- I recently purchased a home that included a Choice Home Warranty. I needed my washer repaired. I was told my claim did not cover a preexisting condition and that it wasn't maintained. So basically because the previous owner did not maintain the washer it was my fault. It didn't matter I've only lived here 30 days. The switch/timer is made of plastic and is all 1 piece. And a piece of the plastic broke off. Maintenance would not have prevented that. And it can't be repaired because it's 1 piece. The whole piece has to be replaced. And I am sorry but I'm 60 yrs old and have never heard of anyone having an appliance maintained in 60 years.
Despite what their website says they are not a comprehensive protection against the high cost of home repair nor do they believe in outstanding customer service. The only thing they warranty is that they will take your money and you will still have a higher cost repair.
EDISON, NEW JERSEY -- My mother purchased a policy because the salesperson lied to her. They indicated that if anything broke for any reason, it would be repaired or replaced. We had our first failure. It was too expensive to repair, so they offered cash (no replacement). The cheapest replacement I could find was $400. They offered $100. They said they did match retail prices but instead went by a national average. It took one month to get to this stage. The check will take another month. Keep in mind, each visit costs you $45 out of pocket. COMPLETE SCAM. THIS IS JUST HOW THEY DO BUSINESS. DO NOT GIVE THEM A SINGLE PENNY.
IL, ILLINOIS -- We had flooding in our basement due to sump pump failure and I put in a claim. They send a guy next day and he didn't check anything, just looked at sump pump, took $40 and left. We had flooding again and then I called warranty again. They said they will send the same guy again to verify his work, I told them if they could send someone else and they said that will take another day or two and we can hire independent contractor and submit reimbursement for the same.
As flooding needed immediate attention we hired independent contractors and now we are requesting reimbursement and they are saying no to that. I was planning to extend my warranty but after this horrible experience I myself is going to cancel the warranty and also I am going to place as many reviews possible to spread awareness not to buy this warranty, customer service is horrible and rude. I wish there was an option to give negative stars this warranty.
EDISON, NEW JERSEY -- Choice Home Warranty denied my claim saying that the condenser should be in better condition if it was maintained properly. The outside AC unit is 15+ years old and has been through 2 Hurricanes (one being Hurricane Sandy) and the freak 4.1 earthquake NJ had 8 years ago. We have done everything on our end to honor our agreement and they denied our claim.
I have 3 kids, 2 are special needs and all of them have gotten heat exhaustion because Choice Home Warranty won't honor their contract agreement. Even with all our fans on continuously throughout the day, it is still 85 degrees in the house. We have proof that we did regular maintenance on the unit and the claim is still denied. They shouldn't be allowed to get away with this.
PLANO, TEXAS -- I feel this company stole my money from me as I have called in for three repairs and nothing is covered. My refrigerator is leaking water on to my wood floors but that's not covered as they say it's not mechanical. I asked what is covered and I guess it has to be inside the refrigerator. Also, called on my oven as it will not heat properly as the door will not stay shut properly and so the door sensor goes off constantly and nothing cooks properly. Of course this wasn't covered either and the representative was very short with me and hateful.
I made the mistake of not reading any reviews before I switched companies and I paid three years in advance. Also, I have tried to cancel and no one ever answers the phone and I was on hold for over an hour. I have used both American Home Shield and Allied Home Warranty and never once had any issues like this.
NEW JERSEY -- Do not ask for a quote! 2 phone calls (back to back) within 2 minutes of filling out questionnaire, 3 emails seemingly from 3 different senders in an hour (I had to unsubscribe from 2 and ask not to be contacted on the 3rd) and another 6-8 calls (3 automated voicemails) within a day or two. I even answered and asked not to contacted at 7:30am (yeah they call that early) and wouldn't you know... I received another call 3 hours later. And I still receive email correspondence (in my junk mail now) after unsubscribing. I can't speak to their service but I will not support any company that uses these tactics.
RUST EXCLUDED??? REALLY??? How can a home warranty exclude rust from coverage on systems whose inherent function and purpose involves the transfer of water or humidity? Water heater rusts out - NOT COVERED. Central Air evaporator coil rusts through, leaking all the Freon out - NOT COVERED. Technician merely mentions the word rust as a possible cause for the toilet not flushing properly - NOT COVERED. On top of all this, the service companies sent out to do the requested repairs HATE CHW because they're always caught in the middle, between the customer and CHW, when the service claims are denied. WORST HOME WARRANTY ON THE MARKET!!!
EDISON, NEW JERSEY -- Choice Home Warranty did not cover my ice-maker (which I paid extra for), ceiling fan or dishwasher. I could get them fixed if I wanted to pay an exorbitant price for materials to have them replaced. Effectively, I could have purchased the products and had them installed for the price that Choice was giving me to fix them. All of these appliances were covered by contract but they refused.
By the way, they will not put into writing (email) the reasons why they refused to fix the appliance as it would be too easy to take them to small claims court, they will only tell you over the phone. My fault for not checking with the BBB first as I would have seen everything I needed to decide not to pick Choice. They were fined more than $800,000.00 in 2015 in NJ alone! Unfortunately, the BBB story in my State is the same. Do not make the WRONG Choice, Choice Home Warranty.
Stay away from this Choice Home Warranty company as it's waste of money. They say they will cover most but they don't cover as for each and every thing, there will be a special condition somewhere that you don't read. I ended up paying more money when I went through this warranty for my refrigerator repair and moreover it costed more to cancel the policy also. Funny thing, I was told that they will give me the prorated money when I cancel the policy but they said the policy that I got was on discount so they deducted more monthly premium than I paid. Total waste of time and money... Stay away from this company.