Bought warranties for TWO homes....AC refused repair by CHOICE
PHOENIX, ARIZONA -- I have given this cheesy company a ZERO rating if it would have been listed. I purchased TWO home warranties from these professional scammers. I own a home in Phoenix, and one in the mountains of Arizona. The salesman, Kevin Michaels, worked with me for 3 days to convince me to buy the warranties for both homes. I was hesitant due to the terrible ratings that are online. Despite my better judgment, I decided to give them a try, as the salesman promised the moon! Last week, our AC unit in Phoenix stopped working. It is a high efficiency Trane unit, split system. Even though I have been with Choice for over 6 months....they sent out a rookie repairman on the first trip, who stated that he didn't know anything about a Trane unit. So, we called Choice again, and they sent out another repairman. That repairman told Choice that the compressor was bad and needed replacement. After 3 days of waiting to see when the unit would be repaired, my husband called Choice. They transferred him to a Claims Adjuster, who told him that they would NOT repair or replace the AC unit. My husband is an engineer, and designed commercial AC. Despite the fact that this AC unit had NEVER had an issue in many years, Choice refused to fix it unless we had "maintenance records". It had NEVER needed work, so why would we have records? These idiots are professional money grabbers. I demanded a pro-rated refund for both homes, but it was pennies compared to what I paid. DO NOT GO WITH THIS COMPANY!!!!