MESA, ARKANSAS -- I have been a customer for years, I paid 5 years in advance with a discount. Had my pool pump go out and the cost to replace is $606. They offered me $377. They told me when I called in claim that I could use my pool guy to replace. After he went through their tedious process of itemizing cost of parts and labor and told them it was $606, they report back that they will only give $377 for the total job.
They said this is because I'm using my contractor. I told them I was using him because they said I could. Their supervisor/manager took me to a Google page online and said, "See...here is where it says that if you use your person we pay average cost not actual." I told them in AZ the average cost would be different because law requires a two speed motor. They don't care! I told them, "If I would of known you paid this way, I would of not said anything about my pool guy." They don't care! I have referred others to them and paid over $3k to them in premiums over the years. Bottom line, THEY DO NOT CARE!
AUSTIN, TEXAS -- A month after we bought our home the Air Conditioner stopped working. Choice sent a technician who said the unit needed to be replaced and it should be covered under the warranty. Choice, however, decided that the break was "not caused by normal wear and tear". The technician who saw the unit said it was normal wear and tear, but Choice insisted that their expert (who never came to the house, never saw the unit, never spoke to us) said it wasn't.
I was invited to appeal the decision, but was surprised to discover that, if they lost the appeal the terms of their contract said the most they would pay is $1500. It cost us $5300 to replace the AC. Clearly they were just denying the claim to reduce their liability. The technician who came to the house tried to advocate for us, but even though Choice chose him and sent him they would not listen to his conclusion.
ATLANTA, GEORGIA -- Choice Home Warranty Company is a FRAUD. They also, have NO CUSTOMER SERVICE SKILLS including managers and so-called supervisors. I purchase a house in need to so many repairs so the seller opted to purchase a three year home warranty under this company. Let me tell you I've been paying out of my pocket ever since after filing several claims with these crooked fingers. Each time I'm told in order to get my money back I will have to wait 30 days.
They even did a three way with the plumber that did the work and still claim they have to review just to get out of paying. Please if you are thinking about purchasing a Home warranty from these people out of New Jersey "RUN not walk." Choice Home Warranty refuses to cover anything that will cost them more than $300 to repair or replace. I DO NOT recommend this company.
TEANECK, NEW JERSEY -- They do not cover roofs, no leaks, not even a naiI. They sent someone and he said, "Miss you wasted your money." The man did not even wanted the $50. He stayed on the phone for over 2:40 hours telling them what the problem was and the CSR finally hang up the phone. We called 3 times different people. They would not cover the repair.
Do not sign up until you read all small text. The AC they do not cover. They cover parts but at the end of the day you need to pay $. The color test that can run you up to $600 then they only pay 2 lbs of free on! While the machine needs 4 lbs then you need to pair $150 more for free on and if you can't Find the leak they do not pay for anything!
For water tanks if it leaks do not cover it. They give you the run around. Hang the phone and get nasty with you until you get tired but you will not get a penny from them! Plus, yes they are open 24 hours but you have to wait until a subcontractor takes your request and then make an appointment! No emergency place to call and that is what they have told me!
Appliances you will never get the same $200 for a dryer that was $900. They will fix it but pending. Do not sign until you read all small text. Designed to take the money. They tell you what you want to hear. At the end of the day they got your money and you are alone with the problem -$40 for a visit of the technician that comes to check the issue.
ARIZONA -- I recently purchased a home that included a Choice Home Warranty. I needed my washer repaired. I was told my claim did not cover a preexisting condition and that it wasn't maintained. So basically because the previous owner did not maintain the washer it was my fault. It didn't matter I've only lived here 30 days. The switch/timer is made of plastic and is all 1 piece. And a piece of the plastic broke off. Maintenance would not have prevented that. And it can't be repaired because it's 1 piece. The whole piece has to be replaced. And I am sorry but I'm 60 yrs old and have never heard of anyone having an appliance maintained in 60 years.
Despite what their website says they are not a comprehensive protection against the high cost of home repair nor do they believe in outstanding customer service. The only thing they warranty is that they will take your money and you will still have a higher cost repair.
EDISON, NEW JERSEY -- My mother purchased a policy because the salesperson lied to her. They indicated that if anything broke for any reason, it would be repaired or replaced. We had our first failure. It was too expensive to repair, so they offered cash (no replacement). The cheapest replacement I could find was $400. They offered $100. They said they did match retail prices but instead went by a national average. It took one month to get to this stage. The check will take another month. Keep in mind, each visit costs you $45 out of pocket. COMPLETE SCAM. THIS IS JUST HOW THEY DO BUSINESS. DO NOT GIVE THEM A SINGLE PENNY.
IL, ILLINOIS -- We had flooding in our basement due to sump pump failure and I put in a claim. They send a guy next day and he didn't check anything, just looked at sump pump, took $40 and left. We had flooding again and then I called warranty again. They said they will send the same guy again to verify his work, I told them if they could send someone else and they said that will take another day or two and we can hire independent contractor and submit reimbursement for the same.
As flooding needed immediate attention we hired independent contractors and now we are requesting reimbursement and they are saying no to that. I was planning to extend my warranty but after this horrible experience I myself is going to cancel the warranty and also I am going to place as many reviews possible to spread awareness not to buy this warranty, customer service is horrible and rude. I wish there was an option to give negative stars this warranty.
EDISON, NEW JERSEY -- Choice Home Warranty denied my claim saying that the condenser should be in better condition if it was maintained properly. The outside AC unit is 15+ years old and has been through 2 Hurricanes (one being Hurricane Sandy) and the freak 4.1 earthquake NJ had 8 years ago. We have done everything on our end to honor our agreement and they denied our claim.
I have 3 kids, 2 are special needs and all of them have gotten heat exhaustion because Choice Home Warranty won't honor their contract agreement. Even with all our fans on continuously throughout the day, it is still 85 degrees in the house. We have proof that we did regular maintenance on the unit and the claim is still denied. They shouldn't be allowed to get away with this.
PLANO, TEXAS -- I feel this company stole my money from me as I have called in for three repairs and nothing is covered. My refrigerator is leaking water on to my wood floors but that's not covered as they say it's not mechanical. I asked what is covered and I guess it has to be inside the refrigerator. Also, called on my oven as it will not heat properly as the door will not stay shut properly and so the door sensor goes off constantly and nothing cooks properly. Of course this wasn't covered either and the representative was very short with me and hateful.
I made the mistake of not reading any reviews before I switched companies and I paid three years in advance. Also, I have tried to cancel and no one ever answers the phone and I was on hold for over an hour. I have used both American Home Shield and Allied Home Warranty and never once had any issues like this.
NEW JERSEY -- Do not ask for a quote! 2 phone calls (back to back) within 2 minutes of filling out questionnaire, 3 emails seemingly from 3 different senders in an hour (I had to unsubscribe from 2 and ask not to be contacted on the 3rd) and another 6-8 calls (3 automated voicemails) within a day or two. I even answered and asked not to contacted at 7:30am (yeah they call that early) and wouldn't you know... I received another call 3 hours later. And I still receive email correspondence (in my junk mail now) after unsubscribing. I can't speak to their service but I will not support any company that uses these tactics.