Choice Home Warranty - Page 2

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1.1 out of 5, based on 12 ratings and
29 reviews & complaints.

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Scam - No to Choice Home Warranty
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EDISON, NEW JERSEY -- CHW is a very bad company, I filed a compliant which is in the covered item. The appointment is Fri 9-11 am and technician finally came at 4:30pm after I keep calling him. Then he said the claim department is closed and he needs to collect the service call payment and come back next Monday after got the authorization code or pay him $200 to do the job. He also mentioned I should go with a good warranty company like "Old Republic". I suspected he will never come back at that time. I check again on Monday morning and he said he is talking with CHW, then CHW denied in the after noon. This technician said I can pay him $200 to do the job since CHW is not paying. I was so angry and call CHW to cancel my policy and the representative said I need to mail a written letter to their address. I felt the whole thing is a scam because the following reasons:

1. When I called to file a claim, the phone representative tried to deny the claim first. I insist the problem and finally they assign a technician.

2. Not sure if the technician is a scam as well. The appointment is 9-11am and he came at 4:30pm to come to collect easy money of service call fee without doing anything and say different things to me and CHW. Want to ask me to pay $200 and said CHW is not good and should go with other company. Interesting, he is assigned from CHW.

3. Finally CHW just said they are not going to cover no matter what I say the problem is.

4. I was mad to call to cancel and the phone representative asked me to send a written letter to the address. No online, email or fax. So I mailed a cancellation letter.

5. I finally got a response to fax a cancellation form after I specify I am going to cancel on the claim case.

If they only collect the premium and try every possible way to deny the claims. I really don't know why we need this kind of home warranty insurance. Also I think we shouldn't pay the service fee if the technician didn't do anything, otherwise it becomes an easy money for them to collect. They just came to collect the money and always said come back later and never come back.
     
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Claim Denied They Claim preexisting...
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Rating: 1/51
MIAMI, FLORIDA -- This is the worst company I have ever dealt with...When you sign up with them they claim that they will cover the repairs should your appliances stop working, doesn't matter how old they are or what happens you can rest assured that your in good hands and will have a positive experience....WELL NOT..... I called in 2 claims and the technician was more leaning into selling me a new appliance stating that mine was old and my policy was too new. He said they won't cover he charged me my deductible and waited 3 days to submit his report to the company. He kept calling me to see if I was going to purchase a new unit.. I called the warranty company and they said they couldn't make a decision until they received the diagnosis from the tech..... 3 days later they call me to tell me that they will not cover the repair because it's "preexisting". How does one know if something is preexisting it just stopped working and that why I have a warranty company to fix it. They state whether known or unknown and they agreed that I wouldn't have known but they will not cover. THIS JUST DOESN'T MAKE ANY SENSE .....I CANCELED MY. CONTRACT AND THEY KEPT THE MONTH I PAID AND $50.00 administration fee..... If your thinking about getting service with this company PLEASE do yourself a favor and a headache don't sign up with them..
     
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Choice Home Warranty is a SCAM
Posted by on
Rating: 1/51
Choice Home Warranty is a SCAM. I've had a couple of home warranty companies, and generally been pleased with the coverage and service levels, UNTIL Choice Home Warranty. Their company has a crew of "claim handlers" that specialize in finding any way possible to deny paying a claim. This is especially true concerning any repairs to your air conditioning equipment. First, they stopped covering the replacement of refrigerant that a covered repair caused. Next, when a leak in the coil was found (they didn't cover the cost of finding the leak, BTW), they said that any rust on the coil (and they had the technician take a photo) meant that the leak was due to lack of maintenance, and so weren't responsible for the repair. RUST? Maintenance can't do anything about RUST on a piece of equipment that is constantly exposed to moisture, it will eventually fail. Choice has apparently tried to shield themselves from paying for any repair and are counting on the isolated home owner not being able to pursue them in court. They have miscalculated.
     
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CHW Does Not Honor Contracts.
Posted by on
Rating: 1/51
EDISON, NEW JERSEY -- Please be aware that CHW is NOT behaving as a legitimate business. CHW Does Not Honor Contracts.

Stay away from CHOICE HOME WARRANTY.

CHW have terrible, awful customer service and do not stand by anything they say on the phone.

James M – President, Jose-Supervisor/Manager? ext.8240, Kristine ID#1852185
CHT serviced my AC unit on the end of 2013 season (8-23-2013 Claim #50842848)
Now AC is not working and claim (5-9-2014 Claim#51678385) is deny, due to no CHW record of previous service.

SAVE YOURSELF THE HASSLE, HEADACHE DO NOT THROW YOUR MONEY AT ILLEGITIMATE SCAMMERS!!!

Do Not Purchase A Home Warranty From Choice. CHW will not honor your contract.
     
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Bought warranties for TWO homes....AC refused repair by CHOICE
Posted by on
Rating: 1/51
PHOENIX, ARIZONA -- I have given this cheesy company a ZERO rating if it would have been listed. I purchased TWO home warranties from these professional scammers. I own a home in Phoenix, and one in the mountains of Arizona. The salesman, Kevin Michaels, worked with me for 3 days to convince me to buy the warranties for both homes. I was hesitant due to the terrible ratings that are online. Despite my better judgment, I decided to give them a try, as the salesman promised the moon! Last week, our AC unit in Phoenix stopped working. It is a high efficiency Trane unit, split system. Even though I have been with Choice for over 6 months....they sent out a rookie repairman on the first trip, who stated that he didn't know anything about a Trane unit. So, we called Choice again, and they sent out another repairman. That repairman told Choice that the compressor was bad and needed replacement. After 3 days of waiting to see when the unit would be repaired, my husband called Choice. They transferred him to a Claims Adjuster, who told him that they would NOT repair or replace the AC unit. My husband is an engineer, and designed commercial AC. Despite the fact that this AC unit had NEVER had an issue in many years, Choice refused to fix it unless we had "maintenance records". It had NEVER needed work, so why would we have records? These idiots are professional money grabbers. I demanded a pro-rated refund for both homes, but it was pennies compared to what I paid. DO NOT GO WITH THIS COMPANY!!!!
     
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This Company Sucks
Posted by on
Rating: 1/51
EDISON, NEW JERSEY -- On Sept. 30th our heating unit went out. Called Choice, sent repairman out, unit needed to be replaced, Choice denied claim. Said it was pre-existing which they determined only by pictures.

They Never once talked to their contractor to get his opinion, he said there was no way this was pre-existing but, they wouldn't talk to him because they knew they weren't doing anything, it's all a big game to them. They want you to beg. I will never have another home warranty, will pay as I go from now on, so much for piece of mind warranty. They are a big joke. I really don't know why they even bother to have contractors if they don't trust them enough to get their opinion.

I can most definitely see why they have an F rating with the BBB. I gave them and F- on my review with BBB and will continue to do so.
     
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Failure to Resolve Claims
Posted by on
Rating: 1/51
EDISON, NEW JERSEY -- Choice Home Warranty was called to send a technician to repair a leaking pump motor on a swimming pool. The technician replaced the motor with a used pump that caused the other systems (floor cleaning system) not to work. The pump is the cheapest the technician could find. When Choice Home Warranty was called they stated that they don't work on the any other system connected to the pump and if installing the used pump caused the rest of the system not to work then it's not their problem. DO NOT buy a contract with this company. They will give you the run around until you get so frustrated that you give up. Their employees are rude they will not solve any disputes. They just keep telling you it will be reviewed by the company.

Every time you call Choice, you have to explain the entire complaint to the person who answers the phone. Stay away from this company.
     
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Word To The Wise, I Admonish You Do Not Purchase A Home Warranty From Choice
Posted by on
I have owned my home for 11 years and have always carried a home warranty. Prior to purchasing Choice's warranty, I had AHS. Essentially, I found the customer service was none existent, the 24 hr contact claim is untrue, moreover the contractors that I dealt with were substandard and unprofessional. I had one service call just two months prior to the expiration of my contract, which was a total nightmare. Choice failed to cover the loss and failed to respond to my complaints in a satisfactory manner. I was told that leaks and faucets are not covered. Additionally, the technician was unable to diagnose the problem with my water heater. Unfortunately the problem continues and I left to cover the repair out of pocket.

Typically, I do not write reviews, but I was compelled to do so because of the enormity of the breach by Choice to operate in good faith. Worse product and service in my opinion. I urge you not to engage any of the sales people, who by the way are relentless to get your business in an annoying fashion. Two months prior to expiration of my contract I have been harassed by Choice sales folks. Purchasing a Choice home warranty is positively throwing good money after bad...

Dissatisfied and Disappointed Customer.
     
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Contractors Beware Of Choice Home Warranty
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EDISON, NEW JERSEY -- CHOICE HOWE WARRANTY: Does not pay on invoices on due bills. I contracted with them after they contacted me for a work order. We were not even listed with them as a contracted company. However, we were interested in getting on board. After months (starting 3/10) we still have not been paid. Lies, run around and games with their accounts payables department and Mr. Goodspeed's dishonest statements on payment. We were told that we are not being paid because we cancelled our agreement with them. YES! After we did not get paid on an invoice and then they tried to send us on another job. Stay away from this company. We contract with several other ones, and I have never had a payment issue. The direct lies and games on a $73 invoice is hilarious. Stay away from CHOICE HOME WARRANTY.

     
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Lying Salesman, Lying Customer Service Manager!!!
Posted by on
EDISON, NEW JERSEY -- Beware!!! This company is deceitful and will not honor their promises!!!!
Below is a copy of the email correspondence I've had with the "customer service manager" Troy.

When your salesman called me last week, he gave me a great offer and told me not to worry "you can review the policy when it comes it the mail and cancel within 30 days". He NEVER mentioned any cancellation fees. He also told not to bother looking at the "SAMPLE" contract online, that mine would be "totally different". I told him was just gathering info and wanted to do my homework first, but he gave me the hard sell and reiterated that I could cancel in 30 days after reviewing the policy (again, NO mention of cancellation fees).

I am furious that I am now being told that I have to pay $50 to cancel. I feel that I have been deceived. I am using this warranty on my home, which will become a rental property in March. I expected it to cover much more. When I say there are too many exclusions, I am referring to things like the refrigerator not covering the water lines, ice makers or leaks of any kind. Same with the water heater and air conditioner. water leaks, drain line stoppages. All of these things are covered by the American Home Shield Warranty, which is who I should have gone with. I have a list a page long of things you don't cover that AHS does.

Choice's Response...
If you are not happy with the contract, simply complete the enclosed
Cancellation Form and a full credit of $344.00 will be issued.
Thank you,
Troy
Choice Home Warranty
Customer Service Manager
Toll Free: 888-531-5403
www.ChoiceHomeWarranty.com

Guess what- the refund NEVER came!!! I finally disputed the charge with my credit card company, but only got a potion of the money back because somewhere in the fine print of the contract that I was told not to read- and never signed- it says there will be a $50 cancellation fee.

Beware, Beware, Beware!!!!!!!
     
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