Choice Home Warranty - Page 2

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1.1 out of 5, based on 10 ratings and
27 reviews & complaints.

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Will Not Pay for Repairs
Posted by on
Rating: 1/51
Do not waste your time and money on Choice Home Warranty Company. I unfortunately made the mistake of not doing my research and now it has caught up to me. I should have known when they called me on my cell phone that there deal was too good to be true. They told me that for only $500 they would cover a convincing amount of thing from my A/C unit, washer and dryer, plumbing even my pool equipment. Little did I know they had a disclaimer to not pay for just about everything especially if the cost would be more than $500. From a business point I get the concept because enable for them to make any money off of the warranty they provide they have to make sure they don’t pay more then what they suckered their customers in to paying. So here is my situation that I have had the pleasure of dealing with this company. So I live in Florida so of course the A/C goes out on a nice hot day. So I made my claim online because calling them will take up plenty of your time.

The repair man came and looked at it with in two days which hey not bad. After paying my $45 call fee. The repair man found was that the evaporator was leaking and unrepairable. Of course Choice didn’t believe him so they told me I had to pay the repair man a $79 leak detection fee because they don’t cover that lol. So the repair man was able to isolate the leak and it was leaking from the fins. After a couple of hours on the phone between the repair man and me we were told that they would contact me because a supervisor had to review the claim before it could be repaired. So I received a call the next day telling me that they wouldn’t cover the evaporator because it had rust on it and wasn’t normal wear and tear. The evaporator is 30 years old what is it supposed to look like. Plus where it was leaking had no rust and I was actually impressed how it looked for being so old. So now I have a complaint with many others on Better Business Bureau. As of right now they have a C- rating with BBB.

This company should not exist. Do you research because there are a bunch of warranty companies that do cover rust and corrosion. Now I am paying $700 to have my evaporator replaced.
     
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j devorick on 09/17/2014:
called about my hot water heater. they could not get anyone to come look at it. they told me they would reimburse me if I found someone to look at it. the contractor that came found the components were bad and could not be replaced, my contract states that if components cannot be replaced then they would pay for a new energy saver water tank so contractor replaces with said item now they are refusing to pay me for the new tank and contrator fees.
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Word To The Wise, I Admonish You Do Not Purchase A Home Warranty From Choice
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I have owned my home for 11 years and have always carried a home warranty. Prior to purchasing Choice's warranty, I had AHS. Essentially, I found the customer service was none existent, the 24 hr contact claim is untrue, moreover the contractors that I dealt with were substandard and unprofessional. I had one service call just two months prior to the expiration of my contract, which was a total nightmare. Choice failed to cover the loss and failed to respond to my complaints in a satisfactory manner. I was told that leaks and faucets are not covered. Additionally, the technician was unable to diagnose the problem with my water heater. Unfortunately the problem continues and I left to cover the repair out of pocket.

Typically, I do not write reviews, but I was compelled to do so because of the enormity of the breach by Choice to operate in good faith. Worse product and service in my opinion. I urge you not to engage any of the sales people, who by the way are relentless to get your business in an annoying fashion. Two months prior to expiration of my contract I have been harassed by Choice sales folks. Purchasing a Choice home warranty is positively throwing good money after bad...

Dissatisfied and Disappointed Customer.
     
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Rita Wynn on 11/28/2013:
Please people think twice before you buy insurance from CHW. THEY ARE LIARS!
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Choice Home Warranty is a SCAM
Posted by on
Rating: 1/51
Choice Home Warranty is a SCAM. I've had a couple of home warranty companies, and generally been pleased with the coverage and service levels, UNTIL Choice Home Warranty. Their company has a crew of "claim handlers" that specialize in finding any way possible to deny paying a claim. This is especially true concerning any repairs to your air conditioning equipment. First, they stopped covering the replacement of refrigerant that a covered repair caused. Next, when a leak in the coil was found (they didn't cover the cost of finding the leak, BTW), they said that any rust on the coil (and they had the technician take a photo) meant that the leak was due to lack of maintenance, and so weren't responsible for the repair. RUST? Maintenance can't do anything about RUST on a piece of equipment that is constantly exposed to moisture, it will eventually fail. Choice has apparently tried to shield themselves from paying for any repair and are counting on the isolated home owner not being able to pursue them in court. They have miscalculated.
     
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CHW Does Not Honor Contracts.
Posted by on
Rating: 1/51
EDISON, NEW JERSEY -- Please be aware that CHW is NOT behaving as a legitimate business. CHW Does Not Honor Contracts.

Stay away from CHOICE HOME WARRANTY.

CHW have terrible, awful customer service and do not stand by anything they say on the phone.

James M – President, Jose-Supervisor/Manager? ext.8240, Kristine ID#1852185
CHT serviced my AC unit on the end of 2013 season (8-23-2013 Claim #50842848)
Now AC is not working and claim (5-9-2014 Claim#51678385) is deny, due to no CHW record of previous service.

SAVE YOURSELF THE HASSLE, HEADACHE DO NOT THROW YOUR MONEY AT ILLEGITIMATE SCAMMERS!!!

Do Not Purchase A Home Warranty From Choice. CHW will not honor your contract.
     
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Bought warranties for TWO homes....AC refused repair by CHOICE
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Rating: 1/51
PHOENIX, ARIZONA -- I have given this cheesy company a ZERO rating if it would have been listed. I purchased TWO home warranties from these professional scammers. I own a home in Phoenix, and one in the mountains of Arizona. The salesman, Kevin Michaels, worked with me for 3 days to convince me to buy the warranties for both homes. I was hesitant due to the terrible ratings that are online. Despite my better judgment, I decided to give them a try, as the salesman promised the moon! Last week, our AC unit in Phoenix stopped working. It is a high efficiency Trane unit, split system. Even though I have been with Choice for over 6 months....they sent out a rookie repairman on the first trip, who stated that he didn't know anything about a Trane unit. So, we called Choice again, and they sent out another repairman. That repairman told Choice that the compressor was bad and needed replacement. After 3 days of waiting to see when the unit would be repaired, my husband called Choice. They transferred him to a Claims Adjuster, who told him that they would NOT repair or replace the AC unit. My husband is an engineer, and designed commercial AC. Despite the fact that this AC unit had NEVER had an issue in many years, Choice refused to fix it unless we had "maintenance records". It had NEVER needed work, so why would we have records? These idiots are professional money grabbers. I demanded a pro-rated refund for both homes, but it was pennies compared to what I paid. DO NOT GO WITH THIS COMPANY!!!!
     
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Slimjim on 05/01/2014:
100% valid complaint. What exact "maintenance" records are you supposed to have? Seal air systems only need their filters changed. there is no periodic work to be done on them otherwise, so are they saying they want receipts to prove you changed the filters? They should have asked for them before they took the money to warranty it then. Clearly an excuse to get out of not paying for a pricy repair.
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This Company Sucks
Posted by on
Rating: 1/51
EDISON, NEW JERSEY -- On Sept. 30th our heating unit went out. Called Choice, sent repairman out, unit needed to be replaced, Choice denied claim. Said it was pre-existing which they determined only by pictures.

They Never once talked to their contractor to get his opinion, he said there was no way this was pre-existing but, they wouldn't talk to him because they knew they weren't doing anything, it's all a big game to them. They want you to beg. I will never have another home warranty, will pay as I go from now on, so much for piece of mind warranty. They are a big joke. I really don't know why they even bother to have contractors if they don't trust them enough to get their opinion.

I can most definitely see why they have an F rating with the BBB. I gave them and F- on my review with BBB and will continue to do so.
     
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Failure to Resolve Claims
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Rating: 1/51
EDISON, NEW JERSEY -- Choice Home Warranty was called to send a technician to repair a leaking pump motor on a swimming pool. The technician replaced the motor with a used pump that caused the other systems (floor cleaning system) not to work. The pump is the cheapest the technician could find. When Choice Home Warranty was called they stated that they don't work on the any other system connected to the pump and if installing the used pump caused the rest of the system not to work then it's not their problem. DO NOT buy a contract with this company. They will give you the run around until you get so frustrated that you give up. Their employees are rude they will not solve any disputes. They just keep telling you it will be reviewed by the company.

Every time you call Choice, you have to explain the entire complaint to the person who answers the phone. Stay away from this company.
     
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Old Timer on 10/08/2013:
Choice Home Warranty are some real bottom feeders. You're 100% correct, they wear down their customers till they just give up trying to get Choice to perform what they are paid to do. Confuse and ignore, seems to be their business model. I would never give them a dime or use them for warranty work.

They have a heck of a business, take money in, but do all they can to never have to pay it out.
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Extremely Bad Customer Service Non Experienced Contractors Just Very Bad Company
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EDISON, NEW JERSEY -- Choice home warranty is giving us the run around as they always do. They came out to repair a faulty pump on our septic system, had to pump the liquid tanks to get to the switch to test it and counted it as a septic overflow pumping, when they never had the solid tank pumped. Now 1 month later, the solid tank is full, I called them to pump it but they said only 1 pump per year allowed, but that pump was not for the intention to resolve a solid back up. Okay now we had to pay 225 for the pumping, okay, the drain is clogged, they send the plumber, he has no clue how to clean out a drain, so the so called plumber, calls Choice and tells them the septic is full that's why the drain is clogged, now, we just had the tank emptied the day before so that is not the problem, now to delay this service Choice is demanding the receipt for the pumping to be sent to them, now, I had just told them I paid 225 to pump the tank, the plumber is really not a plumber but a back yard mechanic posing as a plumber and says he can't unclog the drain, what kind of BS is this. Choice is a SCAM STAY AWAY from them.

They DO NOT Team up with Professional contractors, this is the 3rd time this such event has happened to us. in 1 year... Customer service, very rude and not willing to work with the customer to resolve. Just a bunch of idiots maybe 20 years old answering the phones.
     
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Alain on 12/23/2011:
It would be worth a bit of your time to report this to http://www.njconsumeraffairs.gov/ocp and http://www.ftc.gov/bcp/index.shtml
When enough complaints are tallied up by these agencies, they do, upon occasion, act on them. Choice, judging by reviews I've seen about them, is working on attracting their attention.
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Contractors Beware Of Choice Home Warranty
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EDISON, NEW JERSEY -- CHOICE HOWE WARRANTY: Does not pay on invoices on due bills. I contracted with them after they contacted me for a work order. We were not even listed with them as a contracted company. However, we were interested in getting on board. After months (starting 3/10) we still have not been paid. Lies, run around and games with their accounts payables department and Mr. Goodspeed's dishonest statements on payment. We were told that we are not being paid because we cancelled our agreement with them. YES! After we did not get paid on an invoice and then they tried to send us on another job. Stay away from this company. We contract with several other ones, and I have never had a payment issue. The direct lies and games on a $73 invoice is hilarious. Stay away from CHOICE HOME WARRANTY.

     
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Alain on 08/24/2010:
I would not be inclined to use Choice given this review and others indicating poor service.
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Lying Salesman, Lying Customer Service Manager!!!
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EDISON, NEW JERSEY -- Beware!!! This company is deceitful and will not honor their promises!!!!
Below is a copy of the email correspondence I've had with the "customer service manager" Troy.

When your salesman called me last week, he gave me a great offer and told me not to worry "you can review the policy when it comes it the mail and cancel within 30 days". He NEVER mentioned any cancellation fees. He also told not to bother looking at the "SAMPLE" contract online, that mine would be "totally different". I told him was just gathering info and wanted to do my homework first, but he gave me the hard sell and reiterated that I could cancel in 30 days after reviewing the policy (again, NO mention of cancellation fees).

I am furious that I am now being told that I have to pay $50 to cancel. I feel that I have been deceived. I am using this warranty on my home, which will become a rental property in March. I expected it to cover much more. When I say there are too many exclusions, I am referring to things like the refrigerator not covering the water lines, ice makers or leaks of any kind. Same with the water heater and air conditioner. water leaks, drain line stoppages. All of these things are covered by the American Home Shield Warranty, which is who I should have gone with. I have a list a page long of things you don't cover that AHS does.

Choice's Response...
If you are not happy with the contract, simply complete the enclosed
Cancellation Form and a full credit of $344.00 will be issued.
Thank you,
Troy
Choice Home Warranty
Customer Service Manager
Toll Free: 888-531-5403
www.ChoiceHomeWarranty.com

Guess what- the refund NEVER came!!! I finally disputed the charge with my credit card company, but only got a potion of the money back because somewhere in the fine print of the contract that I was told not to read- and never signed- it says there will be a $50 cancellation fee.

Beware, Beware, Beware!!!!!!!
     
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Rita Wynn on 11/28/2013:
Bad experience. They are nothing but a big liar! Take your money and lie about what is wrong. Big scam.
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