EDISON, NEW JERSEY -- This is a totally dishonest business. No clear rules how claims are handle and contract is not such but mostly guidelines for the company to use as please. Cancel your contract if you have one. Choice refused to pay a claim for me based on interpretation on the contract language. This happened three times with two different appliances. As much as they state their goal is not to refuse coverage my experience (which is not unique based on other comments) points in a different direction.
Not even going to start about the customer service. Simply bad and sometimes escalating to rude like the person who took care of canceling my contract. Choice writes their contracts well. It allows them to collect premiums without ever having to cover a claim if they simple wish not to cover it. If they do, customers have no recourse whatsoever.
NEW CASTE, DELAWARE -- I was listening to the contractor talk with a claims rep, he was trying to find some reason, any reason to deny the claim. The water tank was leaking from the bottom and the contractor couldn't really tell without pulling the heater up. The representative simply said, "tell him you can't do the work and will call him later."
I grabbed the vendor's phone and said "Why are you denying my claim and you're still not sure whats going on with it?" He told me to hold on and never came back online, the vendor was so embarrassed and admitted that they deny all water heater claims and was in search for a more reputable company to work for. I'm going back to AHS, at least they will always give you money towards fixing your issue if they don't totally cover it. This company sucks!!!
NEW JERSEY -- I have had Choice Home Warranty for 4 months. I have had two claims. First my garage door opener went out, had to fight for weeks to get it fixed. They stated it was a pre-existing condition. Second is my pool pump. After having service representative come out he said that I needed a new pool pot, but then told me Choice would not let him replace it because it was over there $100.00 limit. So first they told him to put in a four dollar gasket, that of course didn't work, so he went back and ask about the pool pot, no again. So he himself tried a different part, that too didn't work. So after three weeks of fighting with them they have finally denied my claim altogether!!
EDISON, NEW JERSEY -- My gas heater stopped working February 1, 2016. I contacted Choice Warranty whom sent out Nu-Air heating to diagnose the problem. Unfortunately, a novice contractor was sent to my home, whom ordered several parts for heater, such as, new panel board and inducer motor, however, nothing fixed the problem. Next, Choice assigned BCE contractor, they never called me back for an appointment. Then, a third contractor Jamred company was assigned. They came out and looked at heater and stated to me that I needed a brand new heating system. However, Choice Warranty did not want to pay for a new heating system, although covered in my contract.
In turn, Choice sent a fourth contractor to my home Maldonado Heating. They also determined I needed a new heating system and it also had a bad exhaust motor which caused the heater not to work. Choice turned my claim down stated it was a vent issue not covered. However, both contractors stated I needed a new heating system. Horrible warranty company. I also contacted a manager Tracy on this issue with no response!
EDISON, NEW JERSEY -- Just like the other reviewers have noted, this company makes sure nothing is covered. I was with American Home Shield (who is awesome, by the way) previously and will be going back to them as soon as this evening. After 1 month of trying to get a vendor to come look at my pool heater (in winter, mind you, when things are not busy), they fired the first vendor who said it was covered on the day he was to come and replace it. The third vendor (long story about how we got to three) won their hearts by finding something that wasn't covered.
I have many additional stories about them, including that they can't bother to call you. They email you or call you automatically to tell you to call them. Then you are on hold and people have to figure out why you were calling. Ridiculous. So beyond "Nothing is covered," they also have HORRIBLE customer service. Just choose someone else.
NEW JERSEY -- Submitted a claim for plumbing leak and was told to call for additional information. After speaking with a representative was told my claim was denied due to an exclusion marked in section blah, blah, blah. Even though the piping is connected to the home, it's not covered under the plan because I mentioned the meter in my description.
Make sure to read all print in the contract including all exclusions. Also, be careful on how you describe problem when submitting claim. Any reference to anything in the "exclusions" will immediately be denied. They will find a way to deny your claim. Leaks are covered and they are denying the claim. Nowhere does it mention exclusion for leaks outside the confines (mentions blockage, not leaks).
EDISON, NEW JERSEY -- I signed up with Choice Home Warranty to protect my home effective on 10/04/2015 (signed up 09/04/15 I had to wait 30 days for the plan to go into effect). On 10/22/15 I realized it takes a long time to heat up my house so I went and checked my boiler when I realized it's coming out a little steam from the boiler, so I filed a claim with CHW. After 3 weeks they finally send a technician - Wayne J Pisanchyn Plumbing & Heating. He diagnosed the problem that the gasket is starting to tear up and it needed to be changed but he can't change it due to the age of the boiler, so CHW told me the technician told them it's manufacture defect.
The technician went and called again saying it's NOT, so they called me back saying "you are not covered since its pre-existent." They told me this problem goes on for at least 2 years. How could they say so? I also did a boiler winter start up and cleaning on 09/11/2015 and everything was perfect..... I called up the technician asking if it's true, he deny it and told me it's normal wear and tear and this might happened from one minute to the next, and the problem is just about to start... He also send me a letter saying that.
EDISON, NEW JERSEY -- I was talked into signing up for this warranty by their sales representative for the period of 3.5 years and was told that I can cancel it any time. I had one plumbing issue, for which their tech opened my ceiling and at the end it was a simple caulking issue, so he opened the ceiling to charge me extra. This claim lasted weeks. My ceiling is cut open. The warranty told me that I have to contact the tech myself, it is not their responsibility to talk to their own hired tech.
I decided to cancel my warranty and I was charged more than a year premium. I was so stupid to sign up for 3+ years, for cancelling. A five dollar caulk cost me over 500 and my ceiling is still open and I have to fix it myself. This company is fraud and scams people. Please think a million times before signing up with this company. I would give them negative stars if that option was available. They are extremely rude and unprofessional people working for them.
EDISON, NEW JERSEY -- Before I share my experience, I just want to inform everyone that this company has just been sued by the New Jersey Division of Internal Affairs. Go to the BBB Website for details. My refrigerator froze up. So, they sent out a repairman who briefly looked inside the freezer compartment. He stated that there was too much ice and left my doors open to thaw and said he would come back later. I then get a call from Choice and they say that my fridge is not repairable!? They then offer me $389 to replace it!
This was a top of the line stainless steel GE Profile that cost $3500 new. They said I could get a second opinion at my expense. If I fixed it (at my expense) it no longer would be under warranty. Big Deal! With this warranty, what does it matter!!! They stated that it wasn't my choice, it was their choice to replace it, and tried to bully me into taking the money. I still do not have a refrigerator, I had to borrow one! I am considering filing a lawsuit myself. .
FARMINGTON HILLS, MICHIGAN -- BEWARE OF THIS DISHONEST COMPANY. I have home warranty with Choice Home Warranty and recently filed a claim for my Air conditioner (Make: Bryant) when it stopped working. The company sent the technician who diagnosed that the compressor had failed due to the reason "shorted to ground".
Normal lifetime of this A/C is about 12-15 years as per the technician and this A/C has been running for almost 19 years which reflects the maintenance I do about the appliance. But Choice Home Warranty (CHW) is denying the claim saying that the unit is not properly maintained and invoked some fine print, saying that it failed due to rust and corrosion which is not at all mentioned by the technician who attended the unit.
I see that CHW has denied claims like this multiple times for various customers with the same reason and I see a pattern of malpractice. Please note that this company is engaged in just providing some repair work but does not really replace any broken appliances. It always finds some reason to deny the claim when a unit needs to be replaced. So it not exactly a home warranty company but charges premium like one.
Heard from some of the contractors that CHW advises them to change their report to suit the requirement of the company so that it can deny the claim. I see the CHW is already penalized by NJ Division of consumer affairs and has been advised to change its business practice. In spite of that, CHW is continuing with its malpractice. Please beware and research yourself well before wasting your hard earned money on this fraudulent company.