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Choice Home Warranty Review

, Editor | Updated November 19, 2018

Consumer Reviews - Page 3

Posted on 11/11/2018

NEW JERSEY -- I filled out an online request for a quote but after reading numerous bad reviews I decided against dealing with them. I explained this politely when they called me on the phone but they continued to call me every day to try to get my business and offered me special deals. Now I get almost daily e-mails from them and they must have sold my address because I am getting tons of e-mail trying to sell me warranties, mortgages and many other things that I do not need or want. Just today I had 15 e-mails and it is impossible to unsubscribe since the links do not work. Do not deal with this company. They are desperate for your money and will bug you to death. They are a scam.

Posted on 10/23/2018

FAIRFAX, WEST VIRGINIA -- Had Alex one of the service managers yelling and screaming at me over the phone and calling me retarded and stupid and saying I have no right as customer to ask for higher up and then called me a cracker. Very racist and discrimination company. I'll be looking for another home warranty company after this.

Posted on 09/27/2018

GREER, SOUTH CAROLINA -- Was contacted in Spring 2018 by high pressure sales guy. I finally signed up (stupidly). Then read tons of awful reviews. Immediately sent an email to salesman's direct email to cancel (no ability to reach anyone by phone). Thought it would be cancelled, but fine print contract says, "Cancellations must be in writing within 30 days (USPS) - with $50 'administrative fee'." That's $10 more than 1st month's fee! Assumed (stupidly) that it would be cancelled, but discovered 4 months later, I was still being charged $40 per month. No way to reach "Cancellation Dept." by phone. First attempts, was on hold for over an hour each. Then tried several attempts with their "Why wait on phone? We'll hold your place in line & call you back" option. No callbacks ever came - even days later.

Called credit card & put a block on further charges. Then received letter from Choice saying even though I had blocked charges, they would continue to accrue. Bullying. This is scary: Went on their site to write a bad review. In the middle of writing, a call came in from Choice! They were monitoring while I wrote! Wanted to know why I wanted to cancel. I said, "Because there are thousands of horrible online reviews!" Woman told me there were 250 bad reviews out of 2.5 million customers. That's on the "Choice site." Independent review sites have 1,000s! She cancelled my contract, but all $40 fees not refunded. $120-$160. Read all review sites on this sham New Jersey-based company. Absolute horror stories. Stay away from these crooks!

Posted on 09/12/2018

EDISON, NEW JERSEY -- Buyer beware. This company will take your money and never approve any claim. I put in a claim for a AC unit that broke. The AC unit is less than 7 years old. They told me I had to get a pressure test for $250 dollars only to deny the claim even after proof of regular maintenance checks on the unit. This was the final straw, my previous claims were denied as well and one time I had to videotape the problem because the company they sent out to diagnose the problem walked around and talked after taking my $60.

So I canceled the warranty via email and they still charge me and debited my account. I then called and finally received my refund for the debited amount only to have them take the fee for the warranty out of my account again last month. Trust me, you do not want to get a warranty with this company.

Posted on 08/31/2018

EDISON, TEXAS -- We have a GE Monogram Built in Refrigerator that we had trouble with. When we called for service several technicians could not fix our problem. Finally Choice Home warranty said the problem was not covered even though it was normal use. Fact is, they do not to pay for a replacement. Tried to resolve this. They have attempted to try to renew our contract numerous times yet never addressed our concerns. My advice choose a different company.

Posted on 08/30/2018

CONNECTICUT -- My microwave was not warming food when it was turned on. It was built into the cabinet tightly so there was no way for me to take it out because I am not really a handy person. I bought my house in Dec 2017 and everything was working out fine. I took the warranty just out of the abundance of caution. They told me that I should get a technician of my choice to look at it and they will reimburse me. I got a technician that came to my house and inspected the microwave. He told me some switches were broken just by inspecting it and I placed him on the phone with CHOICE Home Warranty.

After getting the information from the technician, they told me I will hear from them in the mail. Most technicians don't like dealing with CHOICE so he made me aware that I will have to pay out of my pocket and get reimbursed by CHOICE. The guy charged me $127 for less than 5 minutes in my home. Later I got an email from CHOICE that they are not going to my microwave because it is not mounted on top of the oven. So I am stuck with a broken microwave, paid $127 out and a lot of back and forth with Choice. At the end of it, I think it is not worth it. Stay away from this company. THEY ARE A FRAUD.

Posted on 08/30/2018

Don't bother believing that the policy will cover a water heater. Our unit developed a leak not caused by rust (it's 8 years old) nor did the technician note any buildup within the tank. Our claim was denied because Choice Warranty 'is not responsible for holding or storage tanks'. Investigating this further I found that they also do not cover the pressure safety valve, tankless water heaters, or drain pans and lines. That is literally all there is to a water heater. So do not believe that water heaters are a covered appliance under Choice Warranty's home warranty.

Posted on 08/29/2018

8/18/18 Fan motor on our A/C unit stopped working. Called Choice Monday morning to report and file claim. By Wednesday, they were unable to acquire a technician within a proper time frame, and so if we wished, we could do the Claim Reimbursement Process and find our own technician. So I called one, and the tech was out that evening to diagnose. He took my claim number and phone information to call in for authorization on Thursday so he could get the parts. Got the parts late on Friday, and came out on Saturday to do the repair.

Monday I called Choice to report the repair had been completed so we could be reimbursed. Hmmm, they had nothing in the notes that the tech had called for authorization. So, I called the tech once again and provided the claim number and phone number to call.

Today is Wednesday, 8/29, and I again called Choice to start reimbursement. Again... nothing in notes that service tech had called to gain authorization for the repair. There was nothing in the notes, in fact, except that I had called Monday 8/27. I, clearly frustrated, told "Alex" at Choice that I was very unhappy with the way they were handling our claim, and that I felt that whoever had taken the service tech's calls had not bothered to enter into the notes so that they wouldn't have to cover the claim.

I also said that I was going to call BBB - well, after reading some of these reviews, I see they're not with the BBB, so that option is out. I've asked the service tech to provide me with the dates and times of his calls to Choice so I have that to provide to Choice, but will be canceling the warranty. I also see from prior reviews that I probably won't get all our premium money back as this company is nothing but a scam, making you think you have peace of mind when something goes wrong with your appliances, etc., when in reality, all they do is take your money and run. If I could give this company a -10000 rating, I certainly would.

Posted on 08/10/2018

Choice denied my claim to fix my HVAC unit. Damper for downstairs zone is not opening and needs a new circuit board. They sent a tech out to my house who informed me what the problem was, told me that it would cost $3600 to fix, took $45 service fee even though services were not performed, told me that Choice would likely deny because they "never pay for expensive repairs even though it states that parts are covered" and then told me Choice would be calling me with a claim decision shortly and left.

Choice never called me. I did find an email stating that they are denying my claim because the duct work in my system had been "modified and they do not cover modification". I have lived in this house since it was built in 2018, NOTHING in this house has ever been modified. I called them, and they told me that a claim counselor would be in contact with me within 5 days.

It's August in Texas with temps over 100. Since my experience I have read countless reviews of similar things happening to their customers. Choice defrauds their customers by collecting a monthly payment or bulk year payment for a warranty that they never intend to repair anything. It is false advertising, fraud and theft. I hope and pray that something is done to this company for what they are doing to their customers. Don't sign up for this "warranty". They never intend to fix anything!

Posted on 08/08/2018

EDISON, TEXAS -- I purchased a 3 year Total Plan from Choice Home Warranty when I purchased my home in October 2016. In June 2017 the air conditioner stopped cooling. I called Choice Home Warranty, they arranged for a service technician of their choice to examine the unit. Upon his arrival, the technician had no uniform, no state license posted on his truck, and his only tools were a set of gauges and a tank of freon. He had no other tools or ability to determine why it was low on freon or where a leak might be.
The air conditioner worked during the Spring of 2018, in May it again quit cooling. I called Choice Home Warranty, they could not provide a technician for 5 days. They authorized me to obtain a service on my own and to be reimbursed for repairs. I have a service connected disability making breathing difficult in extreme heat, so I opted for the reimbursement program.
The technician determined that the air conditioning unit was not repairable due to extensive damage from a leak. With much difficulty over 2 days he was finally able to submit his findings, which were subsequently denied by Choice Home Warranty. I received an email justifying their decision:

1.Are located inside the confines of the main foundation of the home or attached or detached garage (with the exception of the exterior pool/spa, well pump, septic tank pumping and air conditioner);and
2.Become inoperative due to normal wear and tear; and
3.Are in place and in proper working order on the effective date of this home warranty contract. This contract does not cover any known or unknown pre-existing conditions. Coverage is for occupied, owned or rented residential property.

Having breathing issues present, I had the unit replaced, while I attempted to resolve the issue with Choice Home Warranty. Trying to reach the appeals person [Ashley Madison]was very difficult game of phone tag, however when accomplished, her decision was that the best she could do was obligate Choice Home Warranty to a settlement of $150.00 on a $4000.00 repair, with no indication of how she justified that figure.

This is a company that consumers should avoid like the plague as their only skill is to say no, and should you be successful in getting someone there to accept some responsibility, they do not possess the ability to inform consumers on how or where they obtained the figure.

UPDATE: after posting this article on a website they offered to buy me out of my warranty at a depreciated value hoping I will go away.

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