CALIFORNIA -- I have been a Choice customer for many years. I have been signed up for their "Privilege" promotion numerous times to obtain free hotel stays when I have stayed for two paid nights. They have started to require their customers to re-sign up each time there is a new promotion by reading through endless "rules" and checking a box which does not appear on their phone app. When I contacted the company to report that I had not received my promotion nights they agreed to give me one night as a courtesy but no more.
After talking to three different people I find that they really don't care. This is a matter of honesty and integrity. They just didn't exhibit those things in my dealing with them. They will refuse to honor their promotion rewards over a technicality.
CHARLOTTE -- I contacted customer service because I was missing points from a recent stay. They are such IDIOTS that they TOOK AWAY points that were ALREADY POSTED on my account. They said because it was my name instead of my husband's. BUT when you check into a Hotel at 11 at night and hand them the Rewards Card-- they should put my husband's name on the bill. BUT I DID have THOSE points from months ago. They took it away and their customer service makes you hold on for forever and DOESN'T TRY to help YOU. I AM SO DONE with CHOICE-- NOT WORTH IT AT ALL.....
ALBUQUERQUE, NEW MEXICO -- We joined the club at the Comfort Inn in Alburquerque in 2012. We ended up staying 12 nights in a row there. The manager thought that for sure we would get some nights free....not so.
The hotel was great so we "Wrote it off" and went on our merry way spending another 2 nights on the way back to Michigan. Since that time we have stayed another 12 nights in 2013..... and we have a total of 27000 points. We are out of Michigan and were thinking about 3 days here in a place called Birchrun. Know how many "Free" nights we can get after staying more than 24 nights with this program??? One (1), uno..... Oh well, if you want a good program go with Marriott.... that's our cut at this.
We honestly do like Comfort Inns.... it's just the Choice Hotels thing that needs fixing. We have been told by several managers at the places we stayed that something isn't correct.... people should be getting getting a free night after 3-5 nights. As for the guy getting all the free nights..... must be getting some from those of us writing on this blog!!! Happy 2014!!!!
I was pleased to hear that if you stayed at a Choice Hotel for two nights, you could get the third night free. What a scam!!! We stayed two nights in different locations and when I tried to get the third night free in a different location, I was told that I had to book the hotel from a computer. We were traveling and I don't have a portable computer nor an electronic device that would qualify. The person with whom I dealt was rude, surly, and downright nasty. I will not stay in another Choice Hotel site. I feel that I am entitled to a free night because I qualified - but that is not likely to happen.
For the last 5 years we have used Choice Privileges in hopes to earn points towards free stay. For the last couple of weeks my wife has handled the check in, while I unloaded the luggage. Last night the hotel clerk had trouble adding our Choice Privileges points and asked us to call customer service. After talking to two different agents, one supposedly a manager, we were informed by Choice Privileges, they would not credit us any points because my wife's name and credit card was used on the check in (even though our credit cards are tied into the same account and our last name is the same.)
From now on, we will use our Choice Privilege card only to identify those hotels at which we will NOT be staying. Their refusal to honor us with a few measly points will cost them hundreds of future stays at their low end hotels.
CHARLESTON, WEST VIRGINIA -- I booked a Sleep Inn and I typically don't stay at Choice Hotels and I never will again... is this common place?? I did not realize that my room was a PRE-paid room... it did not specify it was at booking but my cc has already been charged and I had to cancel due to a change in travel plans and I see that I might have to wait 28 days to get a credit. This is absurd. I have never had a room charged to my CC unless I specified a Pre-pay and no cancellation prior to even staying at the hotel. This just seems WRONG to me...
They can take my money even before or if I am NOT staying and take a month to get it back to me. Wrong is not the word I would like to use!!
Their rewards point system is a scam! They claim they will give you so many reward points for points for a free room in the future, but the truth is you never receive those points because they later will make up some excuse of why that stay didn't qualify.
Also they make no exceptions whatsoever for cancellations. I hurt my knee and was unable to make my trip and they would not cancel the hotel for me! I called the main line who told me to call management and they would do it for me. So I did and they said they couldn't do it. It wasn't "do-able." I have never had an issue canceling through Priceline or Expedia. I will never go through this company again when booking a hotel!
PHOENIX, ARIZONA -- This is the fourth time this year I have qualified for benefits under the "Stay Two Nights, Get One Free" Choice Rewards program. They have dug up technicalities on three of those four occasions. But this last time, they denied benefits for a hotel stay which I paid for, but which my wife and son stayed at.
This has cost promised points for that trip, and also an additional 5,000 to 8,000 points for having qualified for an additional stay under the "Stay Two Nights, Get One Free" program which they heavily advertise to me on the internet. The relevant part of the program says: "After your second qualifying trip and ALL TRIPS THEREAFTER with arrival between September 5 and November 13, 2013, you will be awarded a minimum of 5,000 points... " [emphasis added]
To deny me these benefits, in an email reply to my complaint, ** at the Email Resolution Desk made up this rule which is not found ANYWHERE in any of their terms and conditions: "Please note that Choice Privileges is an individual membership account. To earn points, you must personally stay at the hotel. " With that made-up rule, they actually DEDUCTED points from my account.
ROCKVILLE, MARYLAND -- I booked a standard room on their website. At the end of the booking I noticed their find a better price guarantee. So, I jump out on the Internet and I found one right off the bat. So, I jump back on their site to submit a claim. I'm thinking one free night is great! Well here is the scoop: They average the price of all rooms listed on the outside side. Since mine was one of the cheaper rooms they say it does not qualify. Even though the room I booked on their website was 94.00 and the price listed on http://www.easytobook.com was $91.18.
So, if you see this "guarantee" don't waste your time, unless you are getting one of the most expensive rooms they offer at that hotel no way you will ever find a cheaper (AVERAGE) price. I went back and forth with them via email to finally give up and begin this quest to make sure nobody else waste their time on this.
CALIFORNIA -- While we love our Quality Inn in Anaheim, we joined the choice rewards program in April and have been HORRIBLY disappointed with the difficult customer service, lack of clear policies and general runaround. We signed up during a promotion that is we booked two stays we got a free night... but twice we tried to redeem the free night and both times were blocked by obscure policies and fine print, even though we called customer support before signing up, explained our situation and were assured we could get the promotion.
Difficult to talk to a manager, often get dropped calls while on hold, and generally frustrating--while the program looked enticing I would not recommend it because it's not worth the wasted time and the only thing I have gotten for my trouble is more promises of free things if I sign up for their credit card. Very disappointed.