DENVER, COLORADO -- I booked a hotel for a Tuesday night and when I called to check my reservations for the hotel they did not have me booked. It turns out Choice Hotels had booked me for Monday night and I had been charged for it but was never there. When I called to talk to Choice Hotels on the phone to resolve the issue they had me on hold for over an hour and then told me they could not help me and that they would have to talk to the IT guy to see if it was the computer system's fault or my own fault and they would get back to me in 7 business days.
When I asked what I was supposed to do for my hotel that night they said I would just have to pay for another room and they don't know if or when I would be refunded for the stay THEY booked wrong. I am very displeased with their customer service and the way they handled the call. They did not care that it was causing too many issues and they did not care they had messed up. I would recommend not booking a hotel through them!
RALEIGH, NORTH CAROLINA -- One would think that if you made a reservation with the Choice Privileges Member Reservation line that the Choice corporate offices would have on an ongoing basis checked to see if their hotels were up to par. I stayed at Econo Lodge West for a length of time on and off. With my last visit I was in a room first that a pipe burst and my clothes and belongings were soaked. I washed them and was switched to another room. Then another room a suite. I was bit about 75 times by something which turned out to be bedbugs. I was still trying to get along--I was switched temporarily to another rm in which I was bit again.
The onsite owner/manager does not speak English so he evidently did not understand that bombing the room and spraying my belongings with the store bought insecticide would not kill the bedbugs. I went back into the room did not even sleep on the bed and I was bitten many times on the sofa. I have had chemotherapy so I have a port in my chest. The bedbugs loved to suck there since it was a convenient blood source. Again I was moved--into a room next door that was an office for a security company and a maintenance service.
Very interesting setup in a hotel. I did not want to take the bugs to another hotel so I moved my body and my work into the office that had portable heaters (the unit in the wall blew the breakers), and no bed. I waited over a week for the hotel to treat the room that I was in. No response. Then I said that I called Choice Hotels. The hotel called the police and told them that I called Choice Hotels on them. How dumb is that. The hotel wanted the police officer to tell me that I have to leave the next day. That is a total waste of taxpayers money. It is like calling 911 because your fast food order was not correct.
I left the next day but I took several pictures of what was in the OFFICE. How funky is that a maintenance service, security service out of a hotel room. Do the Korean people operate the other businesses. Who is to say. But upon checking and after I called the health dept and inspections. I found out the hotel has been operated for almost two years without a lodging permit and a privilege license. The deception is ONE would think that Choice International would care about that issue. Since they too have collected money from a hotel that did not have a permit.
I have over 1200.00 in medical bills, my piece of my luggage was thrown out, my other property is still there untreated, they billed me for 9 days in a room that I was not in and did not even put THE OFFICE on the bill. Yet Choice corporate office does not feel as if they have any obligation to treat me like a valuable consumer. Their response was that Choice International is like a reservation center they do not own nor operate any hotels. Each is a franchise and they handle their own issues.
I called Choice International to make a reservation. My incorrect folio is posted under my choice privileges rewards number incorrectly, the hotel now because of me has a transitional lodging permit, no health grade has a few months to come up to code. Yet Choice corporate still lets them operate as usual...taking reservations. The health dept. told me that they shut down six rooms prior to me calling for bed bugs. One above my room. Yet the hotel does not feel obligated to reimburse me for my losses or better yet give me every dime back that I paid to them because guess what they did not have the most important documents needed to collect any money as a hotel.
I am very disappointed in Choice Hotel International. Usually large chains franchised or not would responsibly address the issue. I have emailed all of the executives about the issue --no response. What a wonderful company. You are on your own when staying at a Choice Hotel. Econolodge West, Raleigh, NC is not alone but the main problem is that the manager is from Guatemala, speaks English but in my opinion does not fully understand it yet he is the one that speaks to the onsite owners that do not speak English. They speak Korean. In America things are done a certain way. One does not ignore bedbugs. And secondly abide by the law. I am very disappointed.
ALL, OREGON -- NO SATISFACTION: Choice Hotels REFUSED to cancel!! Though I provided proof there was a cancellation guarantee printed on my confirmation. I will NEVER do business with any CHOICE hotel again. "I have researched your concerns to ensure we covered all bases. Our website displays all relevant information prior to confirming, cancelling, or changing any reservation. This reservation is non-cancellable, non-changeable and non-refundable and we will have to stand by the reservation."
FLORENCE, SOUTH CAROLINA -- This is my second stay at Rodeway Inn Florence, SC and I have been happy with both service and room. I travel between Florida and New Jersey so the location is great. It's not expensive or real fancy. Great beds, good price with lots of restaurants close by and they are always very nice to me. I would recommend it to others if they want big and fancy, just clean and nice.
CHARLESTON, SOUTH CAROLINA -- Please do not waste your money with this company, they cover NOTHING!!! And literally tell the contractors they send out what to say so they won't have to pay for claims... Please choose another company. This is nothing but a scam.
ALABAMA -- I had a service man that Choice sent out. He checked my dryer and told me that the timer was bad, and the switch was broken on the door and when I opened it, it wouldn't stop spinning. To make a long story short they offered me $300 which will not replace my dryer. I have to wait 30 days before I can get my check in the mail to buy another dryer. I will be canceling this warranty. It is not worth the trouble.
NEWPORT, OREGON -- Good for the price, however: Don't trust their mobile website for booking, and don't trust their corporate people to make it right.
I booked a stay for the following weekend, in February. I had paused in the middle and went back to complete booking, and I noticed that when it was done that it had reserved my stay for the current evening, which was totally wrong. I assumed that it was because I had paused in the middle, so I canceled the reservation, and then started to do it over again from scratch: I picked my dates, it showed me results, I picked out my rooms, and then completed the process. I don't check my email very often, so I didn't even think to look, and just trusted that the website did it correctly.
When I went in that weekend to check in, they couldn't find my reservation. I gave them my information and they looked it up and then told me that they marked my reservation as a no-show as it was for the weekend before (the day I booked the stay) and that I needed to call corporate to try to seek a resolution. She said that some others had the same issue. Luckily, she was able to get me the space I needed, and then honored the original rate.
I called Choice Hotels customer service to see what they would do about refunding the room that their website mistakenly booked me for, and they sent me to an escalations person who entered a case for me. He was impatient and rude and it was apparent that he had no idea was asking for. I got a letter about 5 days later saying that they researched it and there was nothing they would do, even though I had paid double for the same reservation.
I am so angry that this is the best that they could do and I swear to God I will never stay at a Choice Hotel chain again and I will spread this message to every single person I know for the rest of my life, as well as posting this review on as many review websites that I can. What a bunch of jerks. The staff at the Econo Lodge was very nice, however, and the value is good, assuming you don't experience the same thing as me and have to pay twice.
ARIZONA -- This company and their promotions are empty marketing ploys. Their customer service is deplorable with representatives openly aggressive and rude. Do not fall for their advertising which states that 2 night stays in one of their participating hotel/motel will get you a free night stay. I have been a member with them for many years but stopped bothering with them a few years ago. I had forgotten why.
I booked a room with a Comfort Inn this month and was told to use my membership to get a free night. We stayed at their hotels for three nights but the first night was the day before the promotion started. I went online and did not see our stays listed so I called them to discuss the issue and the promotion. They stated that the nights would not count unless you book the nights online or through their representatives. In addition, I had to register before the staying at the hotels for this promotion and I was not registered by their representative when I called the first time. It does not count if you walk into the hotel/motel and rent a night from the front desk. Are you kidding me?
When you are traveling you do not always know where you will be stopping for the night. In addition, my name was hyphenated when I got married. I told them to change my name and they refused without my sending a copy of my marriage certificate. Really?????!!!!!! My major business credit cards didn't ask me to see that. Their song and dance is that they are protecting me. Oh sure... with those big promotions you have. I told them I wanted to talk to a supervisor because I am surely not sending my marriage certificate. Now the fun began.
I got a string of rude representatives and was told a supervisor wouldn't call back for 2 days. I cancelled my account and requested a letter stating it was cancelled. You would have thought I asked for this representative's first born child. Do yourself a favor and do not do business with this company. I am not sure where they are from and what they are about.... but they are certainly not about catering to their customers and using policies and promotions that are not deceptive. In the end the $80-100 for the free night might cost you exceedingly more.