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Useless Guest Relations Service/ Awful Company!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CORPORATE OFFICE, AZ/ WISCONSIN DELLS ECONOLODGE H, ARIZONA -- Room #251 in the Econolodge, Wisconsin Dells has bedbugs. Even after taking some of the bedbugs up to the front desk and immediately packing up to depart the disgusting hotel, the manager will not issue a full refund of our room charges. I have spoken to Choice Hotels Guest Relations three times now. I was told that the owners of the hotel property would be calling me within the next 72 hours. It's been a week -- no phone call or message from them.

I cannot believe that Choice Hotels has no say in resolving this dispute. Choice, as well as the owners of the filthy property, should be ashamed and embarrassed to subject hotel guests to sleeping with bedbugs! They should have immediately reversed the charges on my credit card, and even tried to go above and beyond that to satisfy a disgusted and horrified guest, who had to disinfect luggage and take our clothes to a laundromat to keep the creepy-crawlies from entering our home.

The bottom line is this: the owners are in denial. They claim to have checked the room and have given it the "all clear." I bet they didn't use a professional inspector -- they probably told some poor maid to go check. They couldn't care less, as long as the money for the room keeps coming in. The General Manager still expects us to pay $50% of our room charge to sleep in a room with bedbugs! ABSURD! I won't pay a dime to be subjected to sleeping with bedbugs crawling on me at 5:00 am!

Would you PAY ANYTHING to sleep in a bed with bedbugs?!? Show me the professional's inspection papers that say, "no bedbugs present." I captured several bedbugs, took them to the desk as proof, and I bet that the manager or owners never saw them. I went home and researched 'bedbugs.' It certainly WAS bedbugs!

Can't get this dispute resolved to my satisfaction through the hotel management or Choice Hotels. Nobody really cares at this company. Choice doesn't care that this hotel is overrun with filth and bugs. The owners don't believe that they have bedbugs. BEWARE to anybody seeking a decent hotel! Stay away from Choice Hotels at all costs, unless you have stayed at a particular hotel before. What a disgrace! Worst hotel experience of our lives! Best Western, Wyndham, Marriott, Club Carlson, and Hilton here we come! Ya get what ya pay for... and more (bedbugs!)

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Does Not Honor Their Promotions
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- I have been a Choice customer for many years. I have been signed up for their "Privilege" promotion numerous times to obtain free hotel stays when I have stayed for two paid nights. They have started to require their customers to re-sign up each time there is a new promotion by reading through endless "rules" and checking a box which does not appear on their phone app. When I contacted the company to report that I had not received my promotion nights they agreed to give me one night as a courtesy but no more.

After talking to three different people I find that they really don't care. This is a matter of honesty and integrity. They just didn't exhibit those things in my dealing with them. They will refuse to honor their promotion rewards over a technicality.

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Scam - Took Our Money and No Reservation When We Arrived
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ECONO LODGE NEAR CHIPPENHAM HOSPITAL, VIRGINIA -- Made a reservation 3 weeks ahead of the date of arrival and received a confirmation after they took the payment from credit card. Arrived at the hotel on the day of stay and there was no reservation. They said the ownership had changed and the new owner had no information of the reservation. Would NOT accept/honor the print out of the confirmation. Asked us to deal with Choice Hotels.

When we called Choice Hotels, they claim they have nothing to do with the issue and are redirecting us to the Manager of the hotel. The same manager who refused to honor the reservation in the first place. WHAT A SCAM - avoid Choice hotels. If they can advertise their name, collect $$ and give you a confirmation with their name on it - but then claim they have nothing to do with the whole transaction, it is a SCAM.

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Incredibly Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- I have been a Choice Rewards member for about 10 years, and like a multitude of reviewers I have in recent years noticed the flippant attitude and/or inaptitude of Choice representatives that I have contacted when needing assistance. Most recently on August 8, 2014 I made a 3-night reservation for a room at the Comfort Inn hotel in Cedar Park, Texas between 9-12 November, 2014. Being a member of several hotel reward programs, I was used to receiving a confirmation just minutes after my reservation was accepted. But this time nothing was received.

On August 9 I emailed Choice Customer Service about not receiving a confirmation. In contrast to Choice's pledge to reply within 72 hours, I was obliged to email them several more times before receiving a response many weeks later that Choice was sending a confirmation. It never came. Between August 9 and October 15 I sent 6 email requests to Choice. As in the case of Choice's first response the next two promised to send the confirmation at once but this didn't happen. The last two email requests were emailed to the head manager of Choice Customer Service but he or she did not deigned to reply.

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Customer Service and Program Are a Disaster!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- We have been trying to use our Choice Privileges card for years and we never receive the promotions. We travel at least 3 times a month and have had issues that explained the mistakes with our account being changed by numbers added to it, our address was slightly off and even my last name was misspelled on a card they sent me so it didn't match the reservation!

The hotels don't always put the number in to the system if they think you are getting too good of a rate for the night. I have called customer service to correct all the mistakes regularly and they do recognize that we stayed the correct amount of nights and should receive the benefit but they tell us to call back in a week because the accounts are crossed or some other excuse. I try to deal with this every once in awhile just to see if we EVER will get any benefit from this card and it is laughable what they come up with. Don't expect them to make it work for you either!

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False Promotions
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

They run false ads. Currently they have a summer program advertised on TV that states if you stay two stays you receive a $50 gift card. The ad shows a woman and her husband enjoying dinner with their gift card and saying "I stayed one time and my husband stayed another and now we are enjoying dinner with our gift card." In fact this cannot happen. It turns out the SAME person must have two stays, not the wife one and her husband one.

In fact if you both stay and use one's Privilege card, but the other's credit card to pay for the room that doesn't count. They find any loophole to avoid honoring the promotion. And the woman at customer relations hung up on me. Pure false advertising. Do not fall for these promotions. And the hotels are not that nice anyway.

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They Take Away Points If They Feel Like It
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTE -- I contacted customer service because I was missing points from a recent stay. They are such IDIOTS that they TOOK AWAY points that were ALREADY POSTED on my account. They said because it was my name instead of my husband's. BUT when you check into a Hotel at 11 at night and hand them the Rewards Card-- they should put my husband's name on the bill. BUT I DID have THOSE points from months ago. They took it away and their customer service makes you hold on for forever and DOESN'T TRY to help YOU. I AM SO DONE with CHOICE-- NOT WORTH IT AT ALL.....

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Forget Choice Rewards
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBUQUERQUE, NEW MEXICO -- We joined the club at the Comfort Inn in Alburquerque in 2012. We ended up staying 12 nights in a row there. The manager thought that for sure we would get some nights free...not so. The hotel was great so we "Wrote it off" and went on our merry way spending another 2 nights on the way back to Michigan. Since that time we have stayed another 12 nights in 2013... and we have a total of 27000 points.

We are out of Michigan and were thinking about 3 days here in a place called Birchrun. Know how many "Free" nights we can get after staying more than 24 nights with this program??? One (1), uno... Oh well, if you want a good program go with Marriott... that's our cut at this.

We honestly do like Comfort Inns... it's just the Choice Hotels thing that needs fixing. We have been told by several managers at the places we stayed that something isn't correct... people should be getting a free night after 3-5 nights. As for the guy getting all the free nights... must be getting some from those of us writing on this blog!!! Happy 2014!!!

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Choice Hotels Rewards
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I was pleased to hear that if you stayed at a Choice Hotel for two nights, you could get the third night free. What a scam!!! We stayed two nights in different locations and when I tried to get the third night free in a different location, I was told that I had to book the hotel from a computer. We were traveling and I don't have a portable computer nor an electronic device that would qualify. The person with whom I dealt was rude, surly, and downright nasty. I will not stay in another Choice Hotel site. I feel that I am entitled to a free night because I qualified - but that is not likely to happen.

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Choice Privileges Point Accumulation Rip-Off!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

For the last 5 years we have used Choice Privileges in hopes to earn points towards free stay. For the last couple of weeks my wife has handled the check in, while I unloaded the luggage. Last night the hotel clerk had trouble adding our Choice Privileges points and asked us to call customer service. After talking to two different agents, one supposedly a manager, we were informed by Choice Privileges, they would not credit us any points because my wife's name and credit card was used on the check in (even though our credit cards are tied into the same account and our last name is the same.)

From now on, we will use our Choice Privilege card only to identify those hotels at which we will NOT be staying. Their refusal to honor us with a few measly points will cost them hundreds of future stays at their low end hotels.

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Choice Hotels Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 51 ratings and
77 reviews & complaints.
Contact Information:
Choice Hotels
1 Choice Hotels Circle
Rockville, MD, 20850
800-300-8800 (ph)
701-852-8792 (fax)
www.choicehotels.com
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