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CIGNA Corporation Health Insurance Consumer Reviews - Page 2

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LesPerks
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WESTON -- This medical management and Medicare affiliate company offers many nice amenities, free exercise workout facility access, transportation to medical-dental appointments and a small monthly allowance for OTC (over-the-counter) medications and left-over dollars roll-over each month. This all sounds good and looks good on an advertisement. This is a good draw for retired and disabled persons living on fixed incomes of just a thousand dollars or less per month. We manage but there's not much leftover for extras.

The problem is mainly with transportation and customer services' ability to resolve an issue. We need transportation to get to and from appointments. No-shows and being late is a consummate problem. Customer service personnel are surly, argumentative. Many, disrespectfully, presume first names when addressing their patrons. They hang up on you. They make a relatively, easy encounter stressful. My daughter, uses a wheelchair, was refused transportation because she, allegedly, had used up her transport quota.

Our agent was incredulous to explain this misinformation. He made a call to customer service said we would get a call. I got a voicemail. We returned the call. We left a message with a live person but never heard from this person. Our agent followed up to see what happened? We told him we were filing a grievance. On a call to customer service, I recognized her voice and her name but she, totally, denied any knowledge of having tried to contact me. It was her. Go figure. Right? We mailed a grievance around June 2013. One person left a voice-mail, 09/04 @ 9:20 am. Nine days later after (4) return calls to her voice-mail we've received no further response.

OTC? About 8:30 am, 09-11-2013, I was hung-up on (3) times on (3) separate calls by (3) separate clerks before, on the 4th attempt I got a clerk capable and willing to dispense. Week later I called to inquire, as my meds had not arrived. The insurance clerk gave me a postal tracking number and told me to call my local post office. I did. They told me the package was there and it would be delivered in a few days. About 08/15/2013, a clerk told me it was their (Cigna) responsibility to track the order and she did telling me the items were at the post office and would arrive, shortly. I left for vacation from 8/21-8/28.

The meds had not arrived. On, 08 /29 I called again asking for a supervisor. This person apologized for the confusion. My item arrived about, 09/03. I called (Cigna) and, actually, got the same guy who, originally, placed the order. He tried to give me the track number again. I refused telling him that was his job not mine. I suggested that he cancel the order and submit a new order, as the delivery time had surpassed its allotted time. I asked, why, who at Cigna had diverted the original order from UPS to the local post office? And, why, were their personnel instructing clients to track packages?

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By -

After cancer surgery I contacted Cigna to get pre-approved for purchasing a specific L7900 Durable Medical device. I was told it was approved and I should find an in-network provider by calling a long list of names. After much effort and research I found an in-network company that provided the device. Based on Cigna stating they covered the device I then purchased it. But now Cigna denies the claim and states the L7900 Durable Medical device is not covered by my expensive PPO health insurance. I appealed the denial and they still denied the claim. I did everything I was supposed to do by getting pre-approved yet they still denied it.

Cigna never called back when they said they would and dragged this process out for 4 months. I could attempt a second appeal but I can already tell Cigna is so screwed up and fraudulent that the appeal would be denied. Kaiser was so much better to deal with and I will be going back to them during my company's annual health choice. I am stuck paying for this device even though I would have purchased another device at a lower cost if I knew it was not covered. I don't have the time to get a lawyer and document everything that has happened, but from what I'm reading about Cigna someone should file a class action lawsuit about fraudulently misleading customers.

The company is incompetent and has fraudulently misled me into making the wrong decision. Worse, they do not acknowledge their mistake and try to repair the damage done. This is the first time I've ever been so disgusted with a company that I found it necessary to file a negative report and I've been around 50 years. It is unfair to unsuspecting innocent people that unwittingly may get insurance through Cigna. DO NOT GET INSURANCE THROUGH CIGNA!!! You will regret it!!! DO NOT INVEST IN CIGNA STOCK. Eventually Cigna's incompetence and fraud will be well known and the company will face its demise.

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Cigna Lied About What Was Included in My Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- I have now been a member of Cigna for a few months and have found out that the sales representative lied to me about 2 different items. I signed up for a health and dental plan. The sales representative told me that I would pay 15$ for generic prescriptions and 30$ for name brand. The reality is that generics were in fact low priced but the name brands would cost me full price and Cigna won't cover any of it. That's a pretty big lie in my book.

Then I found out yesterday that having dental insurance doesn't mean squat. I had a filling pop out and could not eat or drink anything because of the pain. I made an emergency appointment with my dentist only to find out that Cigna doesn't cover emergencies until after 6 months or 12 months. In my mind I have insurance exactly for the reason of emergencies. Again, this is where the sales representative lied to me. I fully understand not covering elective procedures but to not cover emergency procedures, that is absurd. This is a huge lie by the sales representative.

I then called customer service to try to deal with the dental situation and was given the run around and told that the only way I could attempt to get Cigna to cover the procedure was to write an appeal. So let me get this straight, your company lies to me, sells me a bag of goods, and then tells me it's my problem and my responsibility to fix? Does this sound like a scam to anyone else? I will be cancelling my policy with Cigna and finding a company that is honest, knows what customer service actually is, and actually provides the services that you pay for.

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Denied $10,779.00 for covered services.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

NEW JERSEY -- On 11/24/2009 I had a medical procedure that amounted to $10,779.00. I was informed that this procedure was covered my Cigna insurance. On 01/27/2009, the service provider sent me a letter that was addressed to an incorrect mailing address. The letter stated the Cigna send a notice to the provider on 12/18/09 that they are not obligated to pay any portion of the claim because of the provider's waiver of co-insurance and deductible. For years, this provider had waive co-insurance and deductibles and was notified of the Cigna change after my service were provided.

About 2 months ago, I was contacted by a collection agency demanding payment of $10,779.00. I called Cigna on 6/23/12 and was informed that it appeared that the claim was denied incorrectly and was scheduled to be re-opened and to call back in about 15 days. On 7/5/12, I did a follow-up call and was informed that the claim was being reviewed. On 7/23/12, I called again and was informed that claim was active and call back in 15 days. On 8/8/12 I placed another call and was informed that a service representative call and informed me that I would have to file an appeal due to the claim is now over 2 years old. I am now appealing the claim and awaiting disposition.

Meanwhile, debt collection company is now calling and for payment. I am trying to hold them off because I am on fixed income and no means to repay $10,779.00 to repay this amount. Now they are possible reporting this on my credit file and at 68 I may have to file bankruptcy to get out of the debt.

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Denied Medication for Sinus Infection Needed From Compounding Pharmacy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARIETTA, GEORGIA -- Cigna denied my sinus infection antibiotic treatment prescribed by my ENT, and this medication has been compounded and used by me for years prior to Cigna coverage. I have increasing kidney failure probably from multiple antibiotics from constant sinus infections caused by Common Variable Immunodeficiency Disease. My kidneys and immunodeficiency will not get better but sometimes am prescribed nasal infusions to put most of the medicine where the problem is and help spare my kidneys.

This is an acute condition yet they denied it based on diagnosis and "safety". They are denying medication prescribed by my doctor because they think he practices unsafe medicine or does not know the best prescription for my particular problem?

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Cigna takes your money every month and then refuses all claims to get richer!!!
By -

DECATUR, TEXAS -- Been paying into Cigna $600 a month for 12 years without fail and now my wife needs a spinal fusion for bone on bone in her lower back and they refused the surgery saying a spinal fusion is experimental. They have been doing spinal fusions since the 1960's and have done millions of them... physical therapy failed and there is no other course of treatment that will work except surgery. Cigna had no other recommendations for treatment except that they wouldn't pay for surgery and she would just have to stay on pain meds forever. The surgeon has written multiple appeals to Cigna on her behalf with no success. Anyone have any other ideas???

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Was Declined Chest CT Scan Prescribed by Family Doctor by Irrational Reason
By -

L.A., CALIFORNIA -- I was still declined with imaging center and my family doctor presenting all supporting doc. Unfair 'cause I would pay big portion, probably the whole amount, to satisfy my deductible. Dummy dahhhh. They gave several reasons which showing none of reason holding water, "multiple choices" - too many sayings.

No previous treatment for cough, pain in chest - I said there was pain both my chest on and off more than 1 yr, which I don't like to take pain pill of much side effects. X-ray was clear, no need for CT scan. CT scan and X-ray are both diagnostic test, CT may see detail tissue for tumor. If X-ray showed positive, I would be terminally ill to die. Purpose of CT scan is to detect tumor early to prolong life. Idiot!! Family doctor prescribed CT scan. I don't think doctor would lie for me to risk his license - bread and butter.

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CIGNA--A Root Canal is easier than getting approvals or claims processed
By -

Never in my life have I dealt with such a devious company. I would rather have a root canal. You fax a medical claim--you get a reply a month later in the mail that says they could not read it--buy a fax machine that will print clearly!

You mail a claim in yourself--they lose it. You need approval for a proceduregood luck--it took me a month of calling to get them on the same page with my company medical benefits and say yes the procedure was most likely covered and they would contact me later to let me know officially (NOT A WORD AS YET). These guys are outright crooks.

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Cigna Denies Over 90% Of Claims
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MADISON, WISCONSIN -- My boyfriend cut himself and called Cigna before he went to urgent care to get stitches. They told him exactly where to go and told him it was in-network. Then a week later gets a bill for the entire amount stating he went to an out of network provider. He called for an explanation and was told several different vague and misleading things. First he was told "you went to an out of network provider". When he informed them that this was the provider THEY told him to go to their response is "we have the power to decide what is in or out of network as we please".

Then he was told that urgent care is not covered even though all of his documents state they cover urgent care 100%. This company is SCAMMING people. From reports I have read this company denies over 90% of claims which anyone with common sense knows is not right.

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Conflict Of Interest Involving Labor Law Discrimination Retaliation
By -

EAST SYRACUSE, NEW YORK -- I am a survivor of labor law discrimination retaliation & personal permanent injuries resulted from the retaliation including property damage, death threats & vicious acts of hate, resulted from my NY State Workers Compensation Board Cases ** traveling with**.

Cigna was the administrator for my husband's employee elected benefits for medical for him & me, Cigna HMO breached the medical contract/denied medical & removed our PCP physician from the contract & added a physician they had the conflict of interest with to deny medical care. After I was assaulted in June 1999 Cigna contacted the PCP requesting the assault go under NY State Workers Comp. Case WCB69709892, the PCP was concerned & wrote it in my medical record. Their Legal Dept in the State of Connecticut have the record on it.

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CIGNA Corporation Health Insurance Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 12 ratings and
26 reviews & complaints.
Contact Information:
CIGNA Corporation
One Liberty Place
Philadelphia, PA 19192-1550
215-761-1000 (ph)
215-761-5515 (fax)
www.cigna.com
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