CIGNA Corporation Consumer Reviews - Page 4

I paid group disability premiums for 25 years. I was disabled from working in Jan 2006. Only after writing government officials & filing an insurance dept complaint did Cigna agree to pay. Then after approximately a year of payment Cigna suddenly (without informing me in advance) writes me. I am no longer disabled and can return to my regular occupation. This letter came AFTER the check did not show. My physicians support that nothing has changed and I continue to be disabled. This is what Cigna did:

1) They sent my file to two of their doctors for review (of course they wrote "deny" as Cigna pays them to do).
2) They sent the file to their in-house Nurse who wrote "deny" as Cigna pays her to do.
3) Put surveillance on me two time which reflected I was not active and info actually supported my case. Sent me to a Functional Capacity Exam which supported I was disabled.
4) FINALLY they found a doctor to perform an IME who agreed I was not disabled and was paid $2,000 for a 30 minute exam.

I am appealing the decision but you need to know that Cigna will do everything it can to disclaim benefits you may have paid throughout your career. The federal government really needs to come down on disability companies and enforce major changes to protect the consumer.

ALTON, NEW HAMPSHIRE -- I'm a former employee of Cigna HealthCare and I wanted to write a review to inform everyone of how horrendous this company actually is. First of all I want to start with Customer service. The employees that take your calls only receive one week of training, ONE WEEK! They are forced to answer the calls as quickly as possible. They are told to say whatever they have to to get you off the phone and take the next call. When they inform you that they will "get back to" its crap. You will never receive a callback. They are not even given the time to research the problem to get an answer for you.

Our billing department has about a 30 day backup-meaning you send in your payment and it doesn't post for another 25 days since you mailed it, then you're in danger of being termed for non-pay, chances are it is our fault. When you are told that we have a "5 business day turn-around" that's also a crock. Have the time that you fax, or send in something, it will be lost.

If there is a piece of information missing from the form you send in, someone will shred it so they don't have to follow up with you. Most of the employees will do whatever they can to get out of doing work. It's truly the most repulsive company out there and I feel really sorry for any of you who carry them as your provider.

ROCHESTER, NEW YORK -- I was on the phone, on hold for 45 minutes this morning before talking to a representative. I just want information about when we'll get a payment for time my husband was off back in Sept. You sent a notice of benefits, but that was 11/16 and nothing. Before that you said we should get something within 10 days. They keep referring it to waste management, my husband's employer, but no one there will look in to anything.

Our short term disability plan is supposed to be for 60% of my husband's wage, which would be about 360.00, yet your notice only is claiming $170 a week will be sent. At this point we're just so frustrated. We've sent all the information in twice and people act like we're bothering them when we ask for help. HELP!!

HOUSTON, TEXAS -- I attempted to see a hand specialist but was told by my primary care physician that I needed to confirm the referral directly with your office. At approximately 2:00 p.m., one of your representatives informed me that I could see the doctor so I waited in his office for 90 minutes. When I called back to find out what happened to my referral, I was informed that I could not see that doctor. To help keep me as a potential future customer, I would like the following: At that time, I asked to see the doctor in question at your company's expense since I had sat in his office all day before anyone figured out why my referral could not be processed.

Your representatives were not willing to consider this option, even though it was almost 5:00 p.m. and I had not seen a specialist yet. Furthermore, given that it was late Friday afternoon before this issue was cleared up, I have been unable to get a referral - yet alone an appointment - to see another physician. Thus, an error on the part of one of your employees is preventing me from receiving timely treatment. At the very least I would like a response from your company regarding this incident. Thank you for your time.

Our family has been using CIGNA health insurance for the past 8 years and have nothing but compliments on their service, prompt payments, etc. However, their related company CIGNA Tel-Drug is HORRIBLE. My twin boys were scheduled to have a specialty drug injected once a month during the first flu season of their lives.

One night, after never receiving a bill, they called at 9:00 pm indicating that I needed to pay $997 over the phone to process the next month's dosage that needed to ship next day. I went ahead and gave them credit card while I filed the secondary insurance to expedite the process. When my credit card statement came, they had charged me $1440 and had no explanation for the change in authorization amounts.

In addition, I had manufacturer coupons up to $500 a month that I wished to use. The associate told me that I would need to speak to a supervisor to use, but I was transferred to no avail to the supervisor's voicemail. I have left 4 messages in the last three months for a supervisor or manager to return my call regarding the change in authorization amount and my coupon cards, but still have not heard back. Thus, we have continued to pay the copay without the reduction of $500 each month for twins, $5,000. Today was the newest issue. They did not ship our monthly drug that has to be administered within a five-day window.

This company is a joke with horrible customer service. The only reason why they are still in business is because you have to use them through CIGNA in most cases or for a reduced rate. CIGNA has been great, they should lose this loser subsidiary and go with Walgreens!

I couldn't believe it when my niece called me today crying because CIGNA won't pay for her son's Epilepsy medication. She can't afford the medication for her 11 year old son called Trilept. I can't believe a large company like CIGNA thinks it's o.k. for a child to have seizures while sitting in class or in the middle of the night banging his head on the floor. Since she has insurance she can't get any help paying for the medication because if you have insurance drug companies won't give him the Trilept or discount the price.

My niece is afraid to take him to see his grandfather who's dying from cancer because she doesn't want him to see Erik have a seizure. I could understand if they denied an old person like myself that's already lived a long life, but I don't understand how they could do this to an 11 year old that also has Asperger.

SCRANTON, PENNSYLVANIA -- My daughter is 4 years old and has a tracking problem with her eyes, she was born with it. At 2 years old we had surgery for her at Children's Hospital in Cincinnati, Ohio. Her eyes are much better but we have to go to Children's every 3 to 4 months to see if her condition is improving or if she needs another surgery. (The tracking issue is what children tease and make fun of by saying "monster eyes".)

Anyway, CIGNA Health insurance which is what I have now continues to deny to pay the refraction on the bill stating it is NOT medical. When in fact her condition is medical. CIGNA continues to deny the claim stating it's their policy to only have one refraction a year for routine eye exams. However, these are NOT routine eye exams. These are eye exams do to a medical condition. Is there anyone I can write to that will listen? Are there other means I can go through and get the word out? I pay a lot of money a month for this insurance and I'm extremely disappointed and feel they are trying to find loopholes in order NOT to pay the bill.

MESA, ARIZONA -- I went to a CIGNA facility for a hearing exam and was told I needed a hearing aid in each ear. They told me I am covered for $2000 per ear each 3 contract years, and I was assured by the CIGNA facility I am covered for both ears and the full amount. I thought there should not be a problem since I went to a CIGNA facility and the hearing aids would be requested by them.

Well, it's been going on 7 weeks later and the claim is still listed as "IN PROGRESS." I have called CIGNA numerous times about this and am told they cannot understand why the claim hasn't been processed. I am told each time it will be resubmitted, but it never seems to be settled. I do not want to pick up the hearing aids until I am certain they are covered as I was told they were.

I even asked to speak to a Supervisor and she also told me she cannot understand why the claim hasn't been processed. She said she will look into it and call me back, but of course, she never did. I am totally dissatisfied with how CIGNA does business. They just toss you to the side without caring at all about their service.

PRINCE GEORGES COUNTY, MARYLAND -- Since switching to Cigna since the start of the year, I have been beyond stressed, frazzled and amazed at how horrible coverage is. If you or your children have any issues AT ALL beyond the need for well checkups yearly, you are in for problems. Specialists are impossible to find within a reasonable radius (75 miles!). There are 'exclusion clauses', the fine print of insurance companies, everywhere, which have excluded us from services several times so far. And it's only March. There are apparently some substantial hoops you can jump through to go to a doctor that wouldn't normally be covered.

I've yet been able to achieve these steps satisfactorily, so if you have several hours a day to devote to this task, perhaps YOU can do it. One example: They won't cover speech therapy for my 4 year old son unless he has an official diagnosis of autism. But they won't cover ANY of the doctors/clinicians that can give that diagnosis. (And there are several different kinds of practitioners who can do this). I'm quite sure this was by design. I am disgusted beyond belief.

PHOENIX, ARIZONA -- As recent as 7/10/07 while trying to make a doctor's appointment I encountered a very radical and racially motivated company. Just because I could not understand the strong Mexican accent of a lab tech that called to tell me results that I don't understand, I was called a racist not only by the appointment setter but also by her supervisor (female).

No one ever considered that I might have a handicap or even disabled, which I am. Instead I got a lecture about profanity I did not use and learned this company is more interested in arguing with their patients about whether or not they need to see a doctor. Isn't that my decision, why is this company always a hassle to get an appointment with. Never less than 3 tries because I keep getting disconnected. Isn't that discrimination!!