Comcast Corporation Triple Play - Page 2

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1.0 out of 5, based on 1 ratings and
29 reviews & complaints.
Company Profile
Comcast Corporation
1500 Market St FL 33e
Philadelphia, PA 19102-4782
215-665-1700 (ph)
215-981-7790 (fax)
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Bait and Switch
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I've had Comcast providing my HDTV, high speed internet as well as phone service for 2 years now. The service has been satisfactory, but Comcast is famous for luring in new customers with great deals and quick customer service at first (if you're lucky) and then soon treating said customers like chopped liver after they're no longer "new."

After years of being a loyal customer, the monthly service fee, much like an adjustable mortgage rate, will skyrocket with no notice. Meanwhile, you see a Comcast commercial for this wonderful price that you, a loyal long standing customer, are not eligible for. Upon calling Comcast to try to re-negotiate the bill, you get an "I couldn't care less about you" attitude from every customer service person (I spoke w/ 4 different individuals, one extremely rude).

Comcast is practically driving away their long standing customers with unreasonable rates. We must play the game of changing service providers every couple of years to get the "new customer deal" with each company. I can see that this plan must work for Comcast's CEO, who is lounging on his yacht while all his minimum wage minions do nothing to retain business with loyal customers. A total disappointment.

Inaccurate Bills
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I'm a long-term (many, many years) customer of Comcast. I recently made changes to my Comcast service, downgrading my cable and internet. This should have resulted in a significantly lower bill (according to the phone rep). I just received my monthly bill and the amount of the bill was $20 higher than the previous month. Based on the bill and Comcast Customer Service, the reason for the higher bill was Comcast billing me for a particular month of service, totaling over $25. The intersting part is that the dates of service for the particular month were the same as a bill which I had already paid (the previous month).

I also noted that Comcast also tried to stick me an HD/DVR Activation fee of $17.73. I've had my Comcast DVR for well over 2 years. So, that was interesting. After 2 phone calls (first call - I was put on hold for 10+ minutes and disconnected), I finally got a billing supervisor on the phone to review the bill. She almost immediately reversed the DVR Activation fee noting this was a mistake generated by the billing system. So, if you have a Comcast DVR and you change your service be on the lookout for this one. Apparently, Comcast's billing system is adding this charge and you can bet it won't be reversed unless you call.

After many minutes on hold, the supervisor also has applied a $20+ credit for the partial monthly bill. Apparently, the billing system doesn't take into account promotional rates. So, Comcast will charge you for a particular month at non-promotional rates (which is significantly higher than the promo rate). I'm no legal expert, but Comcast is systematically overbilling customers. Apparently, Comcast's billing system cannot account for customers with existing DVRs nor can it accurately prorate particular monthing fees for promo rate customers. Lawsuit anyone....

Worst Experience Ever
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TUSCALOOSA, ALABAMA -- After 7 years with my previous provider, with hurricanes and tornadoes I never lost service. To save a few bucks in these trying times I decided to bundle my package with Comcast. What a mistake that was. I received service on Thursday and 3 days later had no phone or internet. Called cus service and was informed that it would be 3 more days before a tech could be sent out. I explained to the cus service representative that I have 4 children and that my parents are in their 90's and either they send someone out the next day or cancel my service. The response was "does that mean you want to cancel service sir," yes was my answer.

Also at time of ordering the triple package we were told that we were to pay the installer $174.98 when he got there, which we did. Three days later we received a bill from Comcast for $508.70 including the $174.98 and had no service. While waiting for a week for our previous provider to hook us back up we had intermittent phone service or we couldn't hear the person we were calling but they could hear us. As far as the internet service goes the devices were installed in the garage and we had to constantly go down the steps outside to unplug and plug it back in to get on the internet. We were told that once we turned in the equipment that we would be refunded the $174.98.

It's still on the bill and now they are saying they have no record of it to be refunded. It took 45 min on my cell phone to get Comcast cancelled and service back with AT&T, who were very understanding considering the Comcast installer cut all the wires coming into the house and had to be spliced back thank goodness by AT&T at no extra charge. All in all out of 13 days we had service less than half of it. Worst experience ever. Tuscaloosa Alabama.

Comcast Authorizes 12 Month Promotion Without Customer Consent
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POINT PLEASANT, NEW JERSEY -- I'm hoping that you can enlighten me regarding my current situation. I had to explain to my children (3 yrs & 6 yrs old) why our premier line-up had been terminated and unavailable for their viewing. If you have children then you can appreciate that losing Spongebob for even one day was met with great unhappiness. However, over the weekend my girls adjusted to public broadcasting just fine. Imagine my surprise when my toddler told me this morning that she was watching Disney.

During prior correspondence we've established that not only was an official resolution not executed, but the suggested “promotion” mentioned by ** was neither detailed nor met with great enthusiasm on my part due to extensive negative incidents. Today I have the premier package. Friday this was terminated before I could hang up my phone.

Today, Monday Feb. 16th, Comcast continues to lack quality communication skills not only between employees but extends this inadequacy to their customers. I would like to know why my service has been restored since I did not authorize this and prior to the weekend I have received basic cable. Since I am left in the dark, yet again regarding Comcast's actions I would appreciate an explanation.

I have just found out due to billing at Comcast that authorized a “promotional” package with Comcast at 10:41 A.M. on Sat. Feb. 14th 2009 without my knowledge or authorization. I was not contacted by any member of Comcast until Saturday evening when a “promotion” was offered in a short email mentioning only a monthly discount.. I was told by Comcast that I would be contacted on Monday Feb. 16th to discuss this promotion. At this time I have yet to receive any details of this package that ** authorized. I have not been contacted at any time by Comcast to validate the initiation of this “promotional” package.

Wanted to Get Rid of My Premium Channels to Save $... Oh But This Will Cost More Money!!!
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NEW HAMPSHIRE -- I'm trying to grasp how Comcast can deliberately deceive, trick, con, scam, and rip off customers the way they do and get away with it! We have had our cable and internet with Comcast back when they were road runner... Forever! This past summer I finally took the plunge and added our phone; this was a huge mistake!

Someone from Comcast called me with a deal that my bill would be $10.00 Less by 'bundling' my phone. Well, I thought I'd do it because I wanted to get the DVR box and that was $12.95 per month for that box/service. Plus I'd be saving the $48.00 from our monthly Verizon home phone bill! After it was all said and done, the guy mentioned that we would be receiving the Starz channel, free for 2 months and I would need to call to cancel it. I marked this date on my calendar and later when I called I was told that if I take Starz off, then I will lose HBO and a boat load of regular cable channels.

I also found out that my HBO was now bundled up with the Starz channel and instead of the $10.00 for my one HBO premium channel, it's now called preferred with HBO {or something like that} and it's $28.45!!! And there's more... If I take off my 'brand new I never wanted preferred bundle premium package' I would be paying more money because they would need to charge me separately for all my bundled up services... This was never told to me and what does this have to do with the 3 services? Nothing what so ever... This is nothing but a scam!

I'm paying about $170 per month! So without the premium channels which is $28.45, One would think it would drop down to $140.00... Not!!! Oh no I would be paying over $180.00!!! Regardless of what I tried to do or say, they would make it so you or I would be paying more than what your current charges are even though your 3 services are still bundled! And then they have the audacity to tell me that I'm saving money by keeping it the way it is!!! And not to change that promotion... What promotion? $170 is not chunk change!!!

With the economy in a downward direction, prices going up all around and my husband's company having layoffs... I figured that Comcast must have changed things to accommodate for many people losing jobs and what not. So once again I called Comcast a few days ago to have HBO and Starz {premium channels} removed. Even after I elevated this, they are all trained to screw, manipulate, defraud, rip off, cheat and monopolize hard working people... How could any company make it cost more for less service? This is outright scamming, trickery, and disgraceful!

I'm looking for a new home phone company and a new internet provider. There is no other option for cable since it's too windy for us to get the Dish... But let me tell you that I'm going to unbundle my 3 services and then I'll have my basic cable with my stinking DVR box!!! And last but not least, I'm telling the world how nasty and greedy Comcast is and bad news travels far faster than their internet anyway! Please tell anyone thinking about getting Comcast!

Poor Service
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MINNESOTA -- On Saturday, June 9th an installation was scheduled for the Comcast bundled services between 11:00 and 2:00. The tech showed up at 10:45 and did call first. His order did not call for a wireless connection to the second computer as I had requested. He returned to his office to get the equipment, promising to return that day and complete the installation. He did not return and did not call with an explanation.

I was left with a computer that could not access the current internet provider and I had to spend several hours reconfiguring and updating a laptop to access the dial up service. My basement (main) TV was not working with the partially installed system, 2 other TVs were not installed with the new system, and my house was littered with debris and materials. No one from Comcast ever apologized or provided an explanation for this action.

I called to reschedule to be told that the only options were the following Thursday or Sunday – no attempt to do anything extra to make up for the bungled installation. I selected Sunday from 8:00 to 11:00, so I could be present to oversee the project as confidence in Comcast was declining. After not hearing anything by 10:00, I called and attempted to get a time and confirm that the installation would still occur. I was told that they could not do that until 11:00. After being persistent and finally getting a supervisor, he said that he would check and get back to me. He did not.

Several other frustrating phone calls resulted in a “supervisor” calling me to say that he would be by at 3:00 to finish the installation. His attitude was that he was doing me a favor and seemed more interested in dominating the conversation than obtaining or giving information. At 3:00 he had not shown up and I called again. This time he was supposed to be there at 4:00. He finally showed up about 5:00. The first thing he said was that he was afraid of my dog (the first tech had no problem), turned around and with a big smile returned to his truck and left – He had just gotten out of finishing an installation late on a Sunday afternoon.

At this point, I was livid and called again to speak to a supervisor. He promised that a tech would finish the installation between 8:00 and 11:00 the following Monday. I stayed home from work for understandable reasons. I called at 10:30 to see what was going on and again was told that I had to wait. Again going to a supervisor, he agreed to contact the tech for a status.

While I was waiting on the phone for this status, I considered how the Comcast service would be once I was just another customer if it was this bad while I was a new customer. When the supervisor returned, I asked him to change the work order to have the equipment removed as I was cancelling the installation and I considered it to be a breach of contract by Comcast and therefore I owed nothing. I am sure that I will be billed, and it will be paid after I finish ice skating in Hell.

The tech came and started removing the equipment and did not reattaching the system as it was prior to Comcast mucking everything up. I instructed him that he was to leave the system as Comcast found it. He sullenly complied for the most part. He attempted to give me a change order receipt that did not specify what had occurred, namely the return of said equipment. I insisted that he write and sign (employee number) that the equipment was returned. Again, he sullenly complied.

As he was removing the equipment, I was on the phone ordering the Verizon fiber system. At no time in this process did Comcast do any more than say the right words on the phone. There was no real attempt to rectify the bad situation. There was no real attempt to provide customer service. They have totally lost control of what is happening in the field with their techs. The whole operation can be summed up in one word – DYSFUNCTIONAL.

Comcast Doesn't Honor the Service Prices
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HOUSTON, TEXAS -- Potential Comcast user, please be aware that this company doesn't honor the contract agreed prices. I contracted Triple Play bundle at 99 dollars but couple months later they came back with the story that additional TV'€™s outlet (Bundle comes with only one) and telephone converter box rental prices were increased and start charging new prices. Don't be surprised, what they want is signing in you and then start breaking itemized prices that end up making your payment more than what was agreed initially. The initial bill was 121 and now it changed to 130 dollars. I am posting this complaint because I think this is not a fair business practice.

Company Does Not Care About Its Customers
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When I tried to get Comcast service (June 2008), I was told that I could not because I apparently had service in three different homes and businesses. I knew that I did not, so I thought someone stole my identity and got cable. This went on for over a month until a lady by the name of ** called me to tell me that it was a mistake. She apologized and told me if I still wanted service that they would work something out. Then I spoke to ** who promised me a few months free of service (6 months) and a year free of HBO and Showtime. Well, I should have looked at that as a sign, because that was a start to my problems.

My problems are: Cable is not working properly. Receiving constant error messages. Phone and internet works intermittent. August 2008 - Feb. 2009 I have met all of the techs at Comcast who could not fix the problem. I was given an additional 6 months of free service for the inconvenience and also to assist with finding out the problems. March 2009 - April 2009 The same problems along with new problems with the Comcast service and no one can tell me if the problem can be fixed. June 2009 - January 2011 I am having problems and the person that I am working within the Comcast corporate office does not seem to care of the problems that I am experiencing.

Comcast Triple Play Phone Order
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I spent 2 hours on phone ordering Comcast Triple Play service via toll free number on Comcast website. I was scammed... almost. Bridgevine company answer phone on behalf of Comcast. I told him I was looking at online promotions, he said because I was a current longtime cable customer he would give me Triple Play for 12 months, no contract @ 39.99 a month. I closed the deal with him, set up installation with the next department he forwarded me to.

I woke up this morning, called Comcast to confirm order. Bridgevine company, in behalf of Comcast had ordered me no cable TV, Internet @ 44.99 for 6 months and telephone for 29.99. I had received no documentation from anyone via email so I suspected the nightmare was in progress. While talking to Comcast to review order, I asked them to cancel entire order... what would they do if they were me? I was told to call their subcontractor and complain... What else can I do to make Comcast's life a little easier?

Comcast Is Overcharging for Everything
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Comcast has had nothing but complaints since they have started from bad customer relations to bad and slow internet speeds to extra charges for everything they do. I got tired of dealing with them so I switched to Stream DirecTV. I have been using my computer to do all my TV watching and always have HD channels and switch to Vonage for phone service. My overall bill has dropped to half. What makes it even better is that I hooked my computer to my LCD TV and can watch it all on my normal TV. Best thing ever.

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