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Fraudulent Behavior by Comwave
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OSHAWA -- My name is Bonita **. In February 2018 I decided to switch from Bell to Comwave. When the representative came out to set me up I was told not to contact Bell regarding the switch of services. In good faith I said "OK". The switch never happened. I tried to straighten it out with Comwave several times. I had to wait for hours for a representative to help me through this whole thing. Several calls were made. During some calls I couldn't wait anymore after waiting for 45 minutes to an hour in some cases. My work is extremely demanding. I just don't have time for this.

At one point a representative said that I had not filled out the transfer request properly so we did it together. I thought that was it, that the problem was solved the problem, but not so despite the fact that once again I was cautioned not to call Bell, so I didn't.

Since February I have been paying two bills, one from Comwave and one from Bell. The billing never did stop from Bell. I have been paying two bills every since I signed up with Comwave. Finally I took matters in my own hands and phoned Bell to talk with them about the switch. They told me they had received no information about switching the internet and TV but that they did get notification from Comwave to switch the phone lines. Bell told me to contact Comwave to sort it out. I came down with the flu so I did not contact Comwave for a few days. Then yesterday my internet went down and my TV was disconnected.

There was a nasty note on my computer on the interface from Comwave saying that my credit card declined this months billing. So now my TV is not working and my internet is also not working. What was really disturbing is that even though my internet was down a Comwave notice about the non-payment of my bill was on my computer's interface preventing me from using my computer at all. (This happened when there was no internet up at all.) When I tried to get it off my screen I couldn't.

During the first week of May, I contacted Bell, once again they confirmed that at no time did they ever get a request from Comwave for internet and TV services to be switched. Bell offered to take back the phone line, I said yes. I did not contact Comwave to let them know I was not going to use their services right away as I was ill. I was mistaken as to how much was left on my credit card and I had no idea it had declined until Bell reinstated my TV and internet enabling me to access my email notices. It is hard to believe that my services would be cut off when I was paying for two service providers for months. It is ironic to say the least.

I am going to try and recoup my money from Comwave. This is a very shady outfit to say the least. I don't think I have a choice but to honor Comwave's last billing otherwise they will make sure they damage my credit. I have read many similar complaints about Comwave over the last little while. Many of them quite similar. I guess it is not surprising that when you contact the Comwave head office no one ever answers. My next step is the Better Business Bureau.

Replies
Seriously Unethical and Fraudulent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OTTAWA, ON -- You will cancel all services effective immediately (March 23, 2018) and revise your invoice charging me for the pro-rated amount from March 2nd to March 23rd only. You will provide a shipping waybill along with RA numbers in order to have your equipment shipped back to you. I will not incur shipping charges.

My son had requested the money taken from my bank account be returned by EOD Monday, March 26th, however, I have been in contact with my bank and they will reverse the payment. They are also looking into how my banking information ended up in your hands as I didn't provide said information. You have NEVER had authorization from myself to take payments from either my credit card or chequing account. You will cease and desist immediately. Should I have extra banking fees due to your unauthorized behaviour, I will expect Comwave to reimburse.

To date, these are your actions: March 5, 2018 - Comwave invoice of $0 balance sent via email. March 19, 2018 - Invoice in the amount of $315.38 was sent via email. March 19, 2018 - Email notice of credit exceeded sent to me (how this is possible I don't know as you set up the billing - would you not take pro-rates and one month ahead billing into account???).

March 19, 2018 - Comwave attempted to take payment via Scotia debit/credit card. March 19, 2018 - Another email from Comwave stating my credit card had been declined. March 20, 2018 - TV service suspended - phone call with Customer Service and Supervisor resulted in me hanging up after repeatedly attempting to cancel my services. March 20, 2018 - Yet another telephone call with Customer Service and 2nd Supervisor resulted in re-instatement of service and process on cancelling service.

March 20, 2018 - Email notice of credit exceeded sent to me. March 20, 2018 - Email from Comwave stating my credit card had been declined. March 21, 2018 - Email notice of credit exceeded sent to me. March 21, 2018 - Email from Comwave stating my credit card had been declined. March 22, 2018 - UNAUTHORIZED payment taken as POS Purchase from my chequing account with Scotiabank. March 23, 2018 - Telephone call with Customer Service cancelling services and attempting to find out how unauthorized payments were taken and demand to reverse the charges.

A formal complaint will be submitted to the CCTS as your billing practices are suspect, unethical and extremely aggressive. It's quite underhanded of Comwave to take a payment via POS from my banking account and again, I would like to know how you came across my banking information as I am sure I didn't provide it. Nor did I, at any time, authorize your company to take payments.

When I signed up for your services, I expressly told the customer service person that will make my payments via online banking when I receive invoices and at no time did he tell me that payment was by way of pre-authorized payment through credit cards. This would have made me not go ahead with the order.

Your "supervisors" choose not to listen to customers and will only speak of 'making the service better' even when the customer is adamant that they want to cancel services. Your practices are bullish, rude and extremely arrogant. I will never do business with your company again after this experience and I would appreciate a formal apology.

Replies
All Comwave Does Is Rip People Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO ON -- I made the mistake of signing up with Comwave months ago and I have had nothing but problems with the service and with customer service. I asked for a higher plan due to the fact I only stream and use iPhones so I was told to get the 150mbps plan with would be great for my internet needs, not even a month later I was having buffering problems, I also was only getting a max of 86mbps which is just over half of the speed I was paying for and as low as 4mbps which I have proof of from my Speedtest app, plus internet connection failure.

So I called Comwave and was directed to tech support where they troubleshooted for a couple hours and nothing was done but due to work I was in and out of town and wasn't able to call them until a few weeks later and when I did that keep in mind I'm calling again about the same problems. I was on the phone with tech support for three and a half hours which they then were connected directly to my computer which was directly connected to the modem and tech support took over and tried to fix the problem with the computers paired. After three and a half hours tech support said the modem must be the problem and said they were going to send me a new one.

A month went I just got back home and no modem so again I called customer service and they were giving me the round around to tech support back to customer service to supervisors and this continued another 3 or 4 times. I was furious at this point and made another call to customer service and explained to them the all the issues and gave them notice that I was going to be canceling within the month due to all the issues and they said no problem and were going to give me a rebate for all the months I had the service.

So around 3 weeks later I had another internet provider come in and install the internet so I called Comwave to cancel. Explained to them again after the umpteenth time. As soon I told them I was calling to cancel they gave me the runaround again and told me they were going to charge me $400.00 for a cancellation fee due to the fact I didn't give them enough time to solve the problem.

So I offered one last time to let tech support to figure out the problem and their response was that I need to call in to tech support every day for 30 days and then after that point if tech support couldn't fix the problem then they would waive the cancellation fee, which is absolutely outrageous. They couldn't fix the problem the first time or the second or the third. What is going to change. I waited for the modem gave them that chance they never sent it I'm still going through this with them till this day and unfortunately the next for me is going to be of legal proceedings.

It is not fair what they're doing to people and what they're getting away with. I did everything they asked of me. Gave them plenty of chances and yet they want me to do more like I don't work and have a life, I'm a contractor and if a customer called me about a leaky sink I wouldn't ask them to call me for 30 days in a row telling that the sink is still leaking. I would fix the problem or change the sink.

Bottom line it is a complete waste of time and I think a way to make extra money for another month or to make sure they always get their cancellation fee which from what I've been reading from the reviews is always their fault for people canceling. I would never recommend Comwave to anyone at all even if it's free. PLEASE PLEASE PLEASE never sign up with Comwave. All they do I say are lies and scams on ways to take your money.

Replies
Worst Company Ever!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Called about middle of September to get Comwave internet. At no time was it explained to me that I was signing up for a 3 year contract and that if I cancelled after 30 days there would be a cancellation fee. Paid them $100 deposit on the modem. They tried to sell me home phone but I said no. They said it's free. I said, "No it isn't because you just told me I would have to pay another $100 on the phone device." Took 2 weeks for install.

No install tech came inside to check the connection, never even knocked on the door to let me know he was in my backyard. Found out later it was a Shaw tech as Comwave uses Shaw's infrastructure in my area. Modem didn't show up till 2 days later. Modem came with wi-fi turned off as default!!!

What ISP in their right mind would send out a modem without wi-fi turned on already!!! Considering many people only use wireless connections now. And considering I was told I would just have to connect it to the cable line and plug it in and it would be ready to go. Then had to reset the modem about once a week because the wi-fi would go dead. Oh well, I had a router that would do that once in a while. When my first bill came I discovered there were also undisclosed 'access' fees which made my bill higher than the quoted amount but not too much so decided to give them a chance.

They came out with TV service. Thought I would give that a try. BIG MISTAKE!!!! Once again it was not made clear to me that there would be a cancellation fee after 30 days. For the first week the guide did not work. The DVR never did work properly (it saves to a cloud, not to the device). Their so called 'back-in-time' feature does not work properly. Could not fast forward as I could not see what I was fast forwarding. Using 30 sec skip button worked sometimes.

Every time I tried to use either feature it would often randomly restart the program or just go back to live TV in the middle of the recorded program. Programs I tried to set up a future record for would be replaced with some unknown program. Tried to delete programs that were recorded - did not work, programs showed up in the list again.

Manually deleted every program one by one until there were only a couple of programs left. Then tried to use delete all and instead all of the programs I had deleted showed up again! Yes, I did try calling tech support. Guess what!?!?! No 24 hr support - and it closes at 6pm EST on Sat and Sun!!! That's 4 pm for me in Alberta! Waited till next day.

Finally go through to tech support (25 min wait for anyone to answer). Was told the guide was a known issue that they were working on (took them a week to fix it). When I explained the issues with the DVR and back-in-time features was told sorry I can't help you with that I will have to refer your problem to 'higher support', whatever that means. Was told they would have to call me back. I asked him if he could please transfer me right then as a call back was not good for me as I am very busy. He said no. They never did get it fixed.

After 3 weeks I had enough. This service was not worth what I was being charged. Got Telus PureFibre service instead. Wow! 250 Mbps - amazing fast compared to Comwave's supposed 60 Mbps (I was told when I first called in that was the maximum speed available in my area).

Then the nightmare phone call started. Called Comwave to cancel all services. Had to wait on hold for 20 minutes before anyone answered. Told the guy I wanted to cancel my account. He asked why. I told him their service was terrible and they did not provide the promised service on the cable.

Told him not to bother trying to sell me a better deal, I was done and I wanted to cancel. He said, "Ok, I understand but just so you know, there will be a $400 cancellation fee." I said, "Wait a minute, how much!?!?!?" He said, "It is $200 per service on a 3 year contract." I said, "Hold on I was never told that." He said, "Well to cancel and if you are disputing the fees I have to transfer you to a supervisor."

I was put on hold again, this time I waited half an hour before a so called supervisor answered. Repeated my reasons for cancelling. She said, "Well that's not fair, you haven't given us a fair chance." I said, I was not interested in anymore deals. The internet service was terrible, the cable service was worse, and their lack of 24 hr support sealed the deal. And having to just spend 50 minutes on hold did nothing to change my mind. I just wanted to cancel. She said, "Well you are inside 30 days on the cable but we will have to charge you $200 for the internet cancellation."

I told her that I was never told of the cost of cancellation after 30 days before today. She said, "Yes you were, it is noted on your file." I repeated that I was never told the cost of cancellation after 39 days. I also told her I use to work in an industry that also 'noted' customer files and was well aware that employees can pretty much put in whatever they like in those notes to cover their own butts.

I informed her that I was cancelling everything. She then became very rude, and tried to rush me off the phone. Now I have to send back the modem and cable box at my own expense!! I had another ISP a few years back and when I cancelled with them (because of a move to an area they did not serve) they sent me a prepaid package to return the modem in. Not so with Comwave. This has definitely been the worst company I have ever dealt with.

I used a prepaid credit card to pay for them so they will not get any more money from me. Although, I won't get my deposit back. I got the impression I wasn't getting that without a fight anyway. I honestly pity anyone who has all 3 of their services and tries to cancel with them after 30 days. That would be a $600 cancellation fee!!! How are they allowed to do this!?!?!

To anyone considering Comwave - DO NOT USE THEM! They are not that much cheaper, they are extremely difficult to deal with, and they do not provide the advertised services. There are hidden fees and they do not even ask you if you want a contract or month-to-month package. The CRTC should revoke their license.

Company Response 01/05/2018:

I am so sorry to hear about your unfortunate experience. It was not truly our intention. We really appreciate your willingness to share your comments, and hope you do give us the chance to make this right. Please send me a message to social@comwave.net ~Lisa

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Commercial Fraud Plus Sign Up Fees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WINDSOR, ONTARIO CANADA -- OK, after 6 months of service, I'm finally posting my review... At first when I saw the commercial on Canadian TV high speed internet and home phone with all features free for 6 months then $49.95 +15% (ON) tax (figured tax would be added) = $59.4425 = (rounded up) $59.45 would start after the 6 Month period, so I figured this is a great deal as it costs $100.00 + for Cogeco, Bell, and what not, I called and signed up, got charged $200.00 + $85 plus dollars upfront, before I got the equipment I was charged another $11.00.

2 days before equipment came tech came in (Tech on time = Good) then about 3 days after I got charged again $27.00 for some fee and 911, had to pay $27.00 on this 6 month free account until 6 months were up (got suspended every time I got charged and not knowing it till I try to get on the internet) extensions were ok but still it was suppose to be FREE for 6 months.

After the charges and suspensions I decided to cancel, got told that I could cancel because of a 3 year contract which nobody said anything about when I first signed up, then I was told that I was paying for the features which was to be a package deal with internet, basic was free with internet, so I asked to give me the basic, got told no because of the contract, so being pissed off I said fine.

Once the 6 months were up they tried to charge my prepaid credit card $55.20 then got suspended because they didn't get the money, I got it fixed and check my email and there was no invoice in which I didn't know 6 months were up and payment was due till 1 day after talking to them about the suspension.

Now I'm going to be charged for basic phone and internet $77.00+ which is $ 17.00 + over the Commercial price of High speed internet and Home phone with all features free for 6 months then $49.95 +15% (ON) tax = $59.4425 = (rounded up) $59.45, found out for high speed internet I had a choice of 75 Mbps or 25 Mbps, not knowing I chose 25 Mbps as I'm the only one using the services here in my home (my cell, tablet, desktop).

When I got the equipment I changed the password to my own as "password" is not a good password to have, internet kept buffering constantly while trying to watch a movie online, so I figured somehow people are getting on my wifi so I tried to check and couldn't sign into the modem, tried calling to have this fixed yesterday (Nov/15/2017) and was put on hold waiting for tech to answer for 2 hours and no answer so I gave up.

I called back today (Nov/16/20017) and had to wait again almost an hour, finally a tech support answered and got things fixed, other than the waits times Tech was very courteous and told me how to fix it myself as he would have been cut off while I'm resting the modem to factory login and password due to not having a landline from Bell or what not, I did what he said and called me back within the 5 min that he said. That is the only time that I didn't get pissed off LOL. I was giving bad reviews every time I had to do a survey on the people I talked to but will be giving a very good review for the tech I talked to...

I don't mind recommending Comwave to family and friends but will be letting them know what I went through and I want to be there if they do decide to join up with Comwave so they don't get screwed like me, but once this # year unwanted contract is done and I get my $200.00 back I will be checking around for cheaper and better without false information and pricing...

Company Response 01/05/2018:

Hi G. I am glad to know our Technical Support could help you in your latest interaction and I feel sorry to hear you had to go through such a series of unfortunate events before. If there is anything I can help you with, please email me to social@comwave.net. I would love to make everything possible to ensure you receive the proper assistance you deserve. ~Lisa

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Very Unreliable Customer Service and Internet Service
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

TORONTO -- I started service with Comwave in October 2014. I signed up because their internet service was cheaper than Rogers and they had unlimited internet which I needed for my roommate. I got into a 3 year contract which was fine, and I paid an extra $75 to have their router. They would pay me the $75 back once I have returned the router to them. Over the first 2 years, my internet was slow and the router and modem would have to be rebooted every few days. I would call, and then the problem would be fixed for a while.

Fast forward to November 2016, I moved to a house in a nearby town, and was going to move my services. When I proceeded to move my services, they said would cost me $100 plus tax just to move my services. I was so irate to find out that it would cost me that much just to move my services. I asked for a supervisor, and the wait takes a long time to just talk to a supervisor. By the way, what another reviewer says, the supervisor is only just another customer service representative with higher seniority. The supervisor said that it was that fee, and that you have to pay it to move it. So, I said fine.

Then, fast forward to February 2017, I called to up my service so that my wife's kids could have faster speed, and the customer service said, "Oh, it is $50 plus tax" just to change my package. I was very angry, and asked them. "Why do you always have these hidden fees that you never tell your customers about?" They finally gave me a discount to help me with the cost. Even with the increase in the speed of the internet, we were still having to reset the modem and the router almost every day so that certain devices could get on. My stepson couldn't even get on his tablet.

Fast forward to July 2017, I called to ask how much it would cost to cancel my services, they said it is $20 a month plus tax for any remainder of your contract. I said, "Great thanks," and so I proceeded to set up my services with Fido because they have better internet and higher speeds for a lower cost than what Comwave was offering. I set up my service with Fido, and the internet works great. No trouble with internet at all.

I decided to keep Fido, and I called around August 1, 2017 to cancel my services so that I won't get charged for the services on August 10, 2017. I got talking to the customer service representative (finally after having to wait a good 30 minutes on hold), and asked him how much it would cost to cancel. He said, $200 plus tax. I was so livid, and I asked to speak with a supervisor right away. He said, "I am sorry sir, but it will cost you $200 plus tax to cancel." I said, "Please I need to talk to the supervisor." He said, "Okay, but just so you know it is $200 plus tax."

I finally got talking to the supervisor, and I explained to her that the last representative just told me it is $200 to cancel, and that when I called in, the representative had told me it was $20 plus tax per month of my contract was left. I asked her to "please always make sure your reps know the correct charges, or you will have more irate customers like me." She apologized.

I had explained to her that I was cancelling because I found a better deal with Fido. She then tried to offer me a better package just for $79 plus tax and all those fees for 100mbs download speed. I said, "Well let me talk to my wife, and we will call you back and let you know." I told her also that we also had problems with the equipment because we have to keep resetting it. She said, "You send that one back, and we will give you a another whole new router/modem combination." I told her, "Let me think about, and I will let you know." She put the notes in my file.

After speaking with my wife, she and I agreed to cancel with Comwave because we trying to save money, and we are very happy with Fido with a speed of 75mbs download speed. Up to this point, I haven't had to even reboot my modem/router combination.

On August 7, 2017, I called back, and asked them to cancel. I had to wait on hold for a good 20 -30 minutes to talk to a representative The representative said, "I can't cancel your services, but the supervisor can cancel your services." I said, "Okay," and they transferred me over to a supervisor. I waited on hold for at least another 20 minutes on hold.

I got talking to the supervisor, and I said I am done with Comwave, and I no longer want their services as I am with Fido now. The supervisor proceeded to offer me the other package the last supervisor had offered me. I said no, I am not interested any further, and that I am done with Comwave. The supervisor then proceeded to ask me how much I was paying with Fido. I said I am not interested. He said, "How much are you paying with Fido, and we can see if we can save you." I told him I am done with Comwave, and to cancel my services with Comwave.

He kept on trying to ask me, and I interrupted him and said, "If you continue, I will hang up, and call the BBB, and make a complaint." He kept on going like he didn't hear me. I kept telling him that if he does not stop now, I will hang up, and call the BBB. I had to tell him 4 times before he finally clued in, and said, "Okay we will cancel. You just need to listen to me sir, and we can cancel the services." He had gotten me so upset when I told him that I was done with Comwave, and I just want to cancel my services. Even after I got him to listen to me when I said I wanted to cancel, he still asked me how much I was paying with Fido. I ignored him.

We finally got everything cancelled. He told me that I need to send everything back if I want to get my $75 back for the router that Comwave promised me at the beginning of the contract. I have now sent everything back to Comwave, and according to Canada Post's tracking they have received my package this morning in its original packaging and even the original box they sent the equipment in.

I am now expecting around $35 back from them ($75-$40 plus tax for the remaining 2 months on my contract with them). So Comwave, please be aware of this, I am watching my credit card online account to make sure you put the money back on my credit card as your representative promised you will do. I am expecting around $35 on my credit card.

Replies
Comwave Networks Inc. worst Internet and Phone service provide in Canada
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO -- Comwave Networks Inc. worst Internet and Phone service provide in Canada (North America). Using Bell Internet Lines.

I would like to share life worst experience with any company.
I will say if you ever in your life want to screw your life royally you should try with Comwave Networks Inc. they should file patent in screwing customers life by the way the serve people.

My problem starts here when I had changed address and relocated to new place. I called comwave on there
customer care number and asked to fix my Internet and land line phone on 10-feb-2017. They deducted 106$ as transfer fees on that instance
So I got confirmation that comwave technician visting my house on 21-feb-2017. So on 21-feb-2017 the technician called my wife but never came
home and he replied that my internet and home phone is fixed and customer can start using.

But unoffically he said he will come next day, same thing he continously kept doing and finnally on Thursday he said he can't come because comwave have shifted him to different location.
you can ask comwave to send another techincian.

But when we called called comwave for the issue they said as per there technician your issue is resolved and we can't do any thing.
then I had to call every day to fix this issue but no prgress. and evry day I had to speak with the CSR with not less than 2-3 hours.
that is like my daily routine.
So on 25-feb-2017 Bell technician came to resolve the issue he verified every thing and he said line is working fine you need to check the Modem setting. Might be modem is not working.
SO again I called techinal support team and started discussing the issue at 9:00 am and end time was 12:30. again I called them at 13:30 and the call duration was on till
16:45. Till this time I was listening the instruction what was given by the technical Support team.

I countinously asked them to send any techincian and resolve the issue, but they say its againts there policy they will verify the line at there end and if they find
problem then there supervisors will decide what to do next.

So after 6 hours discussion finally asked there supervisor to take some alternate solution. Solution given was change the modem and they will charge 80$ for that and waiting time will be at least 2 business days.

i asked them to finally disconnect my connection then they said they can't disconnect the connection because that department is different.

By this time I was charged more 56 $ more and my monthly bill.

So the total charge that I have to pay to disconnect my Comwave connection is

  1. Home phone Contract Charge: 200$
  2. Internet Contract Charge: 200$
  3. Installation Fees: 106$
  4. Monthly Charge(Home phone and Internet): 107$
  5. Unknown charges: 58$

Below is the time duration required if you call Comwave customer care
1. time to reach real person 7 mins
2. explain your problem: CSR takes at least 15 minutes to understand the issue. (Note the Issue will never be s=resolved)
3. escalate you call to Supervisor: Minimum waiting time 30 mins
4. Supervisor to understand your problem : minimum 10 minutes to understand
5. And most intresting thing if you want to talk to manager you will have to wait for at least 2 weeks time to get call
back from Comwave Manager.

Note:- Still my Internet COnnection and Home phone is not yet disconnected, trying to post in blogs so that no other customers get in there trap.
Trying to reach there senior officails but it seems they are having royal life by screwing comman man's hard earned money.

Sugesstion to there owners of Comwave Network Inc. ever in your life call from local number and talk as a normal customer and check whether how much time your CSR takes to understand the Issue.

Thanks,
Inder

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Worst Communication Company EVER!!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MISSISSAUGA -- This company is AWFUL!!!. The customer service is terrible, the so-called reps. are rude, disrespectful, and grossly uneducated!. I don't know how they even get jobs there!!!. I would rather pay more every month with another service provider, than get a really cheap deal with Comwave!. I sincerely hope this company goes under, they don't deserve to even exist!. All the employees need to be fired on the spot!. This is just a cautionary tale....Do Not subscribe with these idiots!, you'll be wasting your time, energy, and hard-earned money!. This company is a total joke!.

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Horrible Service, Lying Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MAPLE RIDGE -- My parents started this contract when I was in university in another Province (up here in Canada), had I known I would have never let them get into a 3 year contract with these crooks. They start a internet/home phone service with them at a said price. Then they charge us $10 more in hidden fees that apparently we should have know about. We continue as it is still a good price, after 6 months they raise the prices again, saying that the price we had was promotional and hence subject to price changes.

At this point we are already locked in. So I get back from university and start using their internet. It's unbearably slow, we are getting 1 Mbps when we are paying for 15Mbps. I call over and over on 2h phone calls and eventually they say that if they can't fix my problem in 2 weeks I would be able to cancel without penalties, even though the regular time is 30 days.

Today I called again after the 2 weeks of dealing with their horrible internet and the representative says that they don't know what the other person said and hence I would need to pay $25 for them to look through their records. And without that investigation the 30 day limit is still active. They are unbearable. NEVER GET ANYTHING FROM THIS SCAM OF A COMPANY!

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Unprofessional and Deceptive
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO -- On this forum, there are a number of short reviews posted toward the 2nd half of the year 2017 which are obviously fake for the following reasons: All of the reviews follow the same format: short (3-5 sentences long), usually accompanied by grammar and/or syntax errors, emphasizing the name of an employee and the employee's phone extension (keep in mind that when calling Comwave support, you cannot dial a particular extension... you have to wait until the next available specialist is available).

The reviews are always vague on the details of the issue experienced, describing the reason for phoning customer support in general terms. The reviews always give Comwave a 5 star rating. The reviews are in stark contrast with the overwhelming number of negative (usually 1 star) reviews. Ever since these positive templated reviews started to appear, the Comwave overall rating has improved - as of this posting it is 3 stars. I will not speculate on the reasons for this deception, although it speaks volumes of this company/employees' integrity.

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Comwave Rating:
Star Star Star Empty star Empty star
3.1 out of 5, based on 564 ratings and
580 reviews & complaints.
Contact Information:
Comwave
61 Wildcat Road
Toronto M3J 2P5, ON
1-866-288-5779 (ph)
www.comwave.net
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