Comwave Consumer Reviews - Page 3

TORONTO -- On this forum, there are a number of short reviews posted toward the 2nd half of the year 2017 which are obviously fake for the following reasons:
All of the reviews follow the same format: short (3-5 sentences long), usually accompanied by grammar and/or syntax errors, emphasizing the name of an employee and the employee's phone extension (keep in mind that when calling Comwave support, you can not dial a particular extension... you have to wait until the next available specialist is available). The reviews are always vague on the details of the issue experienced, describing the reason for phoning customer support in general terms. The reviews always give Comwave a 5 star rating. The reviews are in start contrast with the overwhelming number of negative (usually 1 star) reviews.

Ever since these positive templated reviews started to appear, the Comwave overall rating has improved - as of this posting it is 3 starts. I will not speculate on the reasons for this deception, although it speaks volumes of this company/employees' integrity.

SASKATOON -- I thought I would switch from local telephone company to Comwave to save money. I signed up, I would always have static on the line. People would try calling me and get a busy signal even when I was not using the phone. My phone would ring and I would say hello, and there would be delay, so I would have to wait 10 seconds sometimes before I could hear someone on the other end.

At times the phone would ring and I would answer and I would not hear anyone on the other end and end up missing that phone call. Sometimes I would go dial out and there would be no dial tone, and a voice recording would say the phone is not registered. People ask me if I have moved cause they are unable to get a hold of me. I tried to resolve the problem with technical support and the problem would not be resolved. They even sent me a letter to take to my internet provider because they started to blame my internet provider for the problem.

My internet provider is very reputable it's called SaskTel, and they had no clue what this letter from Comwave meant. I tried to cancel and they said they were going to bill me $290 for early cancellation. I do not believe that it was early cancellation because I have the initial bills to prove it. So after me getting quite angry they agreed to drop it to $65.00.

They automatically withdraw from your credit card, I have told them that I do not want to take from my credit card, they refused to listen. I told my credit card company to not allow them to take from my credit card, they said that they can't do anything to help me. I canceled my credit card and the credit card company told me that they would still allow Comwave to withdraw from my credit card and that they couldn't interfere. I am back with my local phone provider SaskTel and am getting quality, reliable phone line and the customer service I deserve

BRAMPTON, ON -- Comwave is possibly the WORST service I have ever used. The low rates look good on paper, but it really is a matter of getting 1/1000 of what you pay for. Both my internet and phone service went down Saturday morning – I called tech support, was unhelpfully informed that Comwave would not do anything about it until Monday. 48 hrs with no phone or internet. My weekend deadlines and social calls out the window.

After waiting a full 48 HRs with no/unusable internet or phone service, Comwave resumed with the most shoddy service ever: 10 minutes on, 10 minutes off, connecting and disconnecting at random. Tried to use the internet, and couldn't get anything done. Tried to use the landline, and was repeatedly dropped from calls from clients and family – and in a nail-bitingly frustrating way in which I could not call them back. Called support for the third time from a cell, and was told that they'd “already fixed the issue.” Requested that they reopen the case. After nearly an hour, they finally got some semblance of a stable internet going, and I tried to get back to work.

Ten minutes later, I notice that the internet's restored, but the VOIP service was completely dead. Called support again. Reset VOIP box. Requested a talk with upper management - the shift supervisor promised they would call me at 7 pm. It is now past 11 pm. The internet became unusable again in the evening, and I had to call support for the fifth time to get a temporary fix. I'm nearing 72 hrs with no/unreliable service from Comwave. I'm tearing my hair out over here. Buyer beware. Comwave is a HORRIBLE company with the most unprofessional service ever. Save yourself the sweat and tears, and just stay far, far away.

TORONTO -- Comwave Networks have charged me more than twice the amount they quoted me. I trusted them and did not take a close look at my invoice for the amount they were charging me per minute. The quoted .059 per minute for one of the countries I call frequently but charged me 0.16. Another country that I called was quoted .049 but charged me 0.14.

The rates they had mentioned on the phone was on their website as well but they were actually cheating me by charging me more than double. It was almost 12 months when I discovered what was going on as I began to wonder why was my phone bill so high every month. In total they had overcharged me over $70.00 over the 12 month period.

Be ready to have 1 hour or more to waste on the phone if you are trying to reach their customer care reps. It takes less than a minute to reach a sales representative but takes at least 45 minutes to get through to customer care and then it takes almost the same amount of time to figure out how to fix the problem. Almost always you have to call a couple of more times to see why they haven't fixed the problem as promised. I told them to cancel my account and returned the Voip device.

It is confirmed that they received it but now I receive a email (no reply email address) from them saying I have to return the device within 30 days in order to get my deposit refunded. It is extremely, I repeat extremely frustrating to deal with this company. It is the worst in the telecommunications industry. I have dealt with 5 companies over the past few decades but never had this bad a service. Save your time and money and don't join them. I am still waiting for my refund. I think they will drag it for 30 days so they can get out of refunding my money.

I've been a Comwave customer since 2009. Back when Comwave started there was almost no competition in the Canadian Market, today there are many options. I switched recently to one of the lower priced options and it was a disaster. I know a fair bit about VoIP and I can tell you that you get what you pay for. It was clear that the provider I was on was running some sort of freeware phone system as the quality was horrible. Never again.

I do recommend Comwave and just locked into another contract with them for 3 years. They gave me 6 months free in exchange for the contract. Comwave's main advantage is that they have been in the game longer than the others that they have been able to establish solid, fairly reliable service. Everybody is going to experience occasional issues, so it is important not to flip out over it, but instead take everything in stride. While there are many other providers who can undercut Comwave's prices, be aware that with many of them (maybe most of them?) that you may also "get what you pay for" with less-than-stellar phone service.

One good thing that can be said for Comwave is that they are consistent in every area - both good and bad. As for me personally, I've only had two issues with my service in the last five years, both of them related to the Comwave device breaking down. I have had one good experience (a device shipped to me overnight -- call went in at 10PM on a Tuesday and device arrived at 4PM on a Wednesday) and a not so good experience (took 5 days to get me a replacement device from Fri-Tues). Overall I do not have any issues with their customer service, on the few occasions I spoke with them they have been helpful and courteous.

Technical support has always been rock-solid, quick and efficient, no issues for a geek like me. The price is higher than other but as I said you get what you pay for. The lowest price is not always the best option. Any geek will tell you it is better to stick with a network and service that has been around for a while and has worked out all the bugs!

BRAMPTON -- I changed my service provider from Bell Canada to Comwave to save few dollars. It was my biggest mistake. In the beginning they told me I have to pay $50.00 for the modem then the modem sent to me by mail, and I suppose to connect it to my telephone network by myself since they do not have any technical department to do so. I have to hire a technician cost me $185.00 to do so. The voice quality was terrible. I had to wait on line waiting for customer service to answer in order to tell them I cannot hear the caller due to the noise on the line. It took them three months to make some fix, not very good fix anyway.

One day I called them to make some changes in my account, and the customer representative told my I am on three month contract. I said no one told me that in the beginning, so I asked them to listen to the call we had in the beginning. They said this would cost me $25.00. I said this is not fair. I pay to make you listen to your record.

I can not go any longer with this horrible company. I wanted to go out and move back to Bell Canada. They did not release my number till I pay $285.00 as cancellation fee. I refused to pay any cancellation fee since it is not my fault. They threaten my to send this amount to the collection agency. I never been late in my invoices and that was my reward with this crock people. The story did not end at this point. They start trying to get any money out of me by bargaining the cancellation fee for lower amount 20% off, believe it! Now I am using my cell phone for all my call, since I lost my home number with Comwave.

TORONTO, ON -- ** OMAR EXT. Today, my internet connection and my home phone line was installed by one of your field technician. After he left, I tried connecting to the internet and realized I am having troubles and difficulties with my laptop to connect. My mistake I let the field technician to leave without trying if all are connecting via WiFi. (Also, I was thinking I am buying my home phone machine on Monday, I didn't bothered to do the testing with the internet WiFi. All I asked is the WiFi ID and WiFi Key which is attached according to the package on the bottom of the router).

So I did what I can to be able to connect, I rebooted my laptop, turned off the router, etc. I getting frustrated then I checked my notes where I wrote down the COMWAVE Customer Care hotline number (1-877-474-6638). Honestly, I am hesitant to call because normally with previous experience with other technical support (with the competitors), they are either rude or just not willing to help at all.

But I really need to be connected online to check my emails and to do other stuff over the internet. I dialed the 1-877 number. Omar got my call and he is so warm and pleasant to accommodate my issue and most important thing he said I am the boss and he there to help me with any technical issues I am experiencing.

Ok I will say we were over the phone for like an hour just to figure out what went wrong. But Omar gave his above and beyond customer service and knowledge about the problem and solution to make. He assures me that things will be alright and he never gave up finding the answer and solution with my internet issue on WIFI connection. Omar made my Christmas Eve a day to remember that COMWAVE will be a good service with my new internet and home phone line. I am a new customer and I am happy and will say satisfied with the service. I just hope you guys will never change and will always say "Yes, we can help you" to all of us your customers.

I would like to tell Omar's superiors he deserved not just an acknowledgement to the team or department but a well deserved nomination and award to his job well done service today and to all his work to your company. Merry Christmas and Happy 2017.

TORONTO -- Our business is moving in September. In July we tried to cancel our service as the new building we are moving into already has internet and phone setup knowing we have already has service for more than 3 years (contracted term was 3 years). Seems they offer us 6 months of free phone service at the beginning of the contract as savings of $19 a month, great right? Not so great when you trying an cancel. You see that free service extends your contract six months.

So come September there will still be three months on the phone contract $19 a month. So if we want to cancel that's $99. Hang on if I don't cancel and let it run out I will pay $57 plus tax. Or I can cancel and pay $99. But wait I can't cancel now. I have to call back at the end of the month when I want the service to end. Otherwise my service will get disconnected now??? Sorry I'm lost in all of this.

I could not cancel by email, I cannot cancel now and my free service that they offered to get me as a customer is now going to cost me more to cancel than if I keep the service and let the contract which should have ended in July end in December.

In addition, they passed me from a customer service representative to a supervisor. I did not ask to speak with anyone else nor did I want to. Just take my cancellation and be done with it. No I had to go through both the service representative and then the supervisor over and over again asking me if anyone in my family would like to take over this account.

Let me be very clear, ABSOLUTELY NOT! While there have been some reported bumps in the road with the service. After today's experience I would not subject anyone else to this kind of harassment. To be very honest I just want to be done with this company. However I still must call at the end of the month. If I get the same treatment, I will find every social media site and post everywhere.

TORONTO -- I subscribed for long distance calling service via Comwave mobile app. This is a pay in advance service, which means an annual fee is charged upfront for the service provided for the following year. History:
March 15 onwards: I received multiple phone calls reminders about pending payment for this service. March 17th: I wrote to customer care to cancel this service as I no longer wanted it. I got an automatic response saying that I should contact customer care.

March 23rd: I finally reached a customer care representative (after several attempts from 17th till 23rd), who said that my service would be discontinued. He has put a note to revert the charge (since this is a pay in advance service) and that I should write to ecare@comwave.net to discontinue my service to complete the procedure. Not sure why I needed to do that since the first email mentioned that any cancellation requests cannot be made via email. He also said that when I write in, there will be an automatic response from comwave which I should ignore.

March 23rd: as advised by the customer care rep, I wrote an email asking for cancellation of service and sure enough I got a standard response saying "this is to confirm we have received your request..." April 23rd, I got another email from comwave saying that my account has been sent to a third party collection agency and it will affect my credit rating and on searching my emails, I found another email that came in on 24th March which asked me to confirm my address and phone number to cancel my account!

April 23rd: I responded to that email, again writing the history of me trying to cancel the service and also providing my address and phone number as requested. April 23rd: I received an automatic email saying that your request is received... and that for cancellation I have to contact customer care.

Complaint: Now I am sure you can understand the frustration. A simple cancellation has taking so long and so much effort and yet it is uncertain. For a meagerly amount of $35/year I am being threatened with a credit score damage. I haven't used the service at all! This is a pay in advance service, so why am I being penalized for a service that I don't want, haven't used and is anyways supposed to be paid in advance for me to use?

If I write an email to cancel service, I am told to contact customer care, customer care says to complete procedure, send an email. I send an email, I am asked for additional details which be on record in any case. When I do provide the details, I get an automatic response saying that for cancellation I should contact customer care. Can the cancellation procedure not be made simpler? Perhaps provide a cancel account link in your app? If I can pay from my app, why not cancel?

OTTAWA -- First of all, this feedback is from Ottawa, Ontario, Canada and not Alaska as is mentioned. Secondly, I have nothing good to report. The Company, Comwave is a scam. They tell you that you have a 30 free trial. Don't believe them, no matter what they say or promise you. In my case, when I cancelled within the 30 period they told me that because I did not check a specific box then the 30 day period does not exist for me. Box? Are you kidding me? How can I ensure a box or any box for that matter is actually being checked when I am talking to someone in El Salvador?

When Comwave called back because they say I owe them money, they called from Toronto. I have a friend that knows that ex hockey player, Tai Domi (or however the hell you spell it). He told me "That guy is only into barely legal scams. Don't believe anything you hear from him." One good thing though is when you do cancel their service, the banks will refund part of your money that Comwave takes. They can only refund part but it is about 70%. The banks have to wait until Comwave debits your account before they can refund it. Notice that Comwave did not have much to say in way of a response to my original feedback sent back in about Nov or so of 2015.

They had a chance to make a statement and chickened out or is simply unable to lie effectively enough in their response to my feedback. The bottom line is, Comwave is a scam company, when you have a phone line from them (I was still using a landline at that point), there are disadvantages. One is that when dialing, if you wait a second or more between numbers, you will go back to a dial tone. Run, run, run away as far and as fast as you can from Comwave.

In my case, I turned in the hardware that they had sent me but of course I did not get back the refund that they said they would give me. The bank helped me out there. It may not have been for that but I received a refund for @ $300. Might be a little less. Point is the bank saw that it is a scam and they help the consumer. I used the T.D. Bank.

Now, almost 6 months after I first received their threatening phone calls and emails, I still get text messages. Simply ignore them. They and their company are insignificant. Hopefully enough people are able to read these types of feedback and will help to put this sorry scam of a company out of business.