TORONTO -- Our Internet service kept having to be reset at our modem - unplug for 30 seconds, and plug it back in. We called Comwave for assistance when the service would not come back on even with a restart of the modem. The technical person was frustrating to talk to - he seemed to be working from a script, and most of what he asked made no sense. However, he did open a ticket, and a Bell repair person called the next day and made an appt. The Bell tech resolved the problem outside, replaced one of our cables inside, and gave me his number.
Comwave called twice to follow up and make sure we were happy. This was so much better than Rogers, who we used to use for Cable internet. The Comwave service has been more reliable, other than the last 2 weeks, and Rogers was unresponsive to problems, and basically didn't seem to care. We had phone, TV and mobile with Rogers, so we were paying them much more than we pay Comwave.
PICKERING -- My wifi was not logging into my phone. Checked the settings and once I clicked on Comwave it would tell me to put in my (unchanged) password. I did this and it kept telling me it was the wrong password. I instantly got irritated knowing I would have to call in...plus my brother who usually deals with this stuff was not at home and I just knew a huge irritation was about to come upon me.
Thank God for Charles. He got straight to the point and fixed my problem and even though I was not the main person on the account I feel like he did everything he could to help me while others just brushed me off and told me to get my brother to call back later. Thank you Charles! I was having a really bad day. You made me feel a bit better. And I plan to ask specifically for him whenever I call from now on. Whoever his manager or supervisor is...Charles needs to get some kind of bonus or recognition or something!
CANADA -- After speaking to about 7 agents, Geo at ext ** stayed on line to help me resolve my issues. He raised the credit limit to cancel suspension. He gave me an added free month of service because I had to use another long distance service for 5 days because of the suspension my long distance was blocked. He understood my frustration of having to take time out of my day each time to speak to an agent who did not help me.
He reduced the super saver to $1.49 month. He also transferred me to an agent to set up my $25.00 coupon manually. He also assured me that my long distance charges will be lowered to the lowest amount for the country I called. He was extremely kind and patient and most helpful. I let him know that he was a reflection of his upbringing and that his mother should be proud of him. I thank him for his excellent service.
I was having some issues with my service getting suspended due to a balance of $3.68 that was past due. I gave a call to have this problem fixed and I was transferred over to Eddie at ext. ** after I spoke to a customer service representative. He was extremely helpful. He solved my issue and got rid of the remaining $3.68 and restored my service in less than 2 minutes as well he informed me on how the system works and he made sure that I wouldn't run across that type of problem again. I'm very pleased and satisfied!!!
ALABAMA -- My parents got Comwave and it has been the worse service I have ever since. They not only had no phone and Internet for a week now, they refuse to come out and solve the issue taking another week. They are nowhere located in Canada. Not to mention, when my parents went to cancel the contract they want to charge them $400 - $200 for phone and $200 for Internet!!! It is the biggest scam company and piece of **. Should they charge my parents that much, I will come down on them with a massive lawsuit for paying for a service where they have not had service for the past 2 weeks.
TORONTO -- I have had Comwave telephone service for 5 years. I got the first 6 months Free and afterwards added the Canada long distance for $5. My total bill was only $20 plus GST. After 3 years I got an additional 6 months free on the service but paid the $5 long distance fee. I have had no problems whatsoever with my phone. I did try to add the internet, but after the Bell representative did the wiring, Bell would not let me out of my contract. This all happened in the same day so I had to cancel the Comwave internet.
The reps at Comwave were very understanding, however I had to forfeit $75 for the Bell representative. They credited my account for the router when I returned it by mail. Last month I cancelled my long distance Canada service as I no longer require it so now my monthly bill is $15 + GST. I am very Happy with my service and recommend it to others.
TORONTO -- I opened my account with Comwave 10 years ago. I learned that the company does not care about their customer service. I have spoken to account receivable manager recently. His name was Francisco and he clearly told me, “As a company we care about money.” I cancelled my account with this company on January. I provided a new CC number to the customer service for the last payment. After one month I have received phone call from company about $75 charges, the last payment was posted on my old CC and didn't go through because I don't trust the company and I asked my bank to stop any charges from Comwave.
The agent didn't do their job. She supposed to change on my new CC and she didn't. Told me she is not able to it, now the company calls me every week and negotiating to pay $40 instead of $75 or "we send you to collection agency." I am very disappointed. I don't want to pay anything more to this company. I hope someone will read this and advise me.
I am sorry to hear about this, it seems like there is some confusion. If you would like to discuss anything further, please email us at firstname.lastname@example.org and we can look into it for you right away!
TORONTO -- I've been with Comwave for about a year now and the service is absolutely terrible. I've had more drops in service in one year than I've had in my entire life. I've been without service for weeks at a time with no dispensation from the company. At least once a week I lose my internet and then it's an hour on the phone with their horrible customer service (which is sometimes 'not in service'). STAY AWAY FROM COMWAVE. I CAN'T STRESS HOW TERRIBLE they are!!!
I am sorry to hear about these issues. We would like to try and help you with this. Email us with your account details at email@example.com and we'll look into this for you!
Kathy from Comwave
MISSISSAUGA -- Horrible experience. Don't be fool by their commercial. And lies over phones. I received unwanted products. I cancel the service next day due of lack of service. They charged me for unwanted products and send my information to Collection. My advice: Stay away from this phony company.
Hello Saki, your experience with us sounds horrible and not normal. I apologize for any misunderstanding we have caused. Can you send me your account number to firstname.lastname@example.org and I will investigate right away.
I had Comwave service for about five years and finally decided to cancel as I never used the landline. I was on the phone for 20 minutes trying to cancel but they simply would not accept my cancellation. It took a full 20 minutes to get them to accept my cancellation. I have never had such a bad experience in my life. Stay away from this company. Absolute nightmare.