EDMONTON -- My friend is a single mother on disability. She went with Comwave because they offered her a plan for $60 bucks a month. In 2 months they have taken $500 out of her account and cost her penalty because they don't withdraw on the dates agreed on. It took them 40 days to set up the internet and all they did was send a old modem and a instruction guide to set it up herself. Their 24 hour assistance li ebis closed after 5pm eastern standard time which is 2 pm in Alberta Canada. What can she do to terminate the agreement they don't honour?
TORONTO -- I called to cancel the phone service and it took me at least 40 minutes to finally spoke with a representative. After talking and talking she recommended me to get someone to assume the service but didn't have anyone. So she went on to reduce the price down and down until it gets to $10 plus tax and I agreed. She asked for a credit card and I gave and got charged and she said it is going to be three year contract so I declined the offer and the representative became agitated. Anyway I would like to warn everyone to be careful with this company!!! Be aware.
TORONTO -- Just another big scam company. When requested service, they asked for credit card, I told them I do not wish to have pre-authorized payment, and they accepted it. And also they said I will receive discount for the first 5 months, so I said cool, that's perfect.
But after first month when I received the bill through email, not just charged me extra, and no discount at all, but it was mentioned my payment is pre-authorized. I called the customer service, and they said: "No sir. we only have pre-authorized or pre-paid, and also for the discount you should go online and apply for it." I explained what it was and I wasn't informed regarding these, that wasn't something I was told, so the person, just like a robot, repeating the same thing over and over.
After little argue with him, I asked him to cancel my service. I do not want to deal with scammer. I better be off with a service that start with lie than deal with the same issue over and over again. Be aware people. Never trust these companies. Complete scam. Before you sign, they tell you whatever is nice to hear, after you sign and they have your credit card number, completely opposite what they said and offered.
AURORA ON -- I signed up after my Rogers bill went up (again). They were eager to have my business. It took a week + to receive their product and have technician come and do hook up (this wasn't the issue)... After a few hours of watching TV, the TV signal kept cutting out intermittently. When I called about this they told me they were fixing this... but it didn't get better. After three days of phone calls and continued patience on my part, I then cancelled my service. I thought it was done... not so.
It has taken numerous calls and HOURS ON HOLD to try to cancel my service and receive my refund. A month later I still haven't received my credit payment of $300. to start my service, then my credit card was charged for services I did not receive. And I still haven't received my refund! I returned their TV box and modem by registered mail and keep telling them I knew they have received it and when. This has been more than a month of nothing but trouble. And every time I talk to someone I need to start all over again and they continue to ask me if I would like to sign up again. They have no concept of customer service! DON'T DO IT!
MARKHAM -- Very helpful and friendly before I signed up. First bill more than agreed on. Had to call and wait long to get that straightened out. Frequent internet disconnections which affect TV and phone service. Once I fixed it before anyone answered the phone. Without all 3 services right now and they are not answering. Thank God for my cell phone!
Fraudulent! RipOffs! Inconsistent! Not who they say they are. Then they lock you in for 3 years. I'm thinking I'm going to cut my losses and leave. Then I'll make sure that no one I know has to go through this crap! Seriously!!
OTTAWA -- Do yourself a favour and do not sign-up with Comwave. Once they hook you, there is no way back. Over the past few months I found that my original term with them was 'miraculously' extended to 3.5 years from the original term of 2 years. In addition, I just found that they are applying US currency exchange rate onto my long distance calls. Moreover, they arbitrarily decided to apply a 1.4 factor (CA$ to US$) although the actual exchange rate is much better. They are bold faced bunch of crooks. I am just waiting for my contract term to be over and not coming back.
OTTAWA -- Comwave is the worst service I have had. Nothing works proper. Customer service is not available. The TV service is awful. It will frustrate you so much you will not want to watch. TV channels work than do not. If you like sports it is like someone recorded the game on an iPhone very bad. The TV works one minute and then it doesn't. Oh and it isn't cheap and you won't get any good channels.
Do yourself a favour and stay clear of Comwave. It will save you a lot of anger and frustration. My last bill was 140$. You can even get Bell or Rogers for the same price or cheaper. It takes about 5 minutes to load when you turn on the TV and the same when you turn it off. I have recorded shows then it decided I don't have this service. If you ask me I think it's a handful of people in an apartment stealing signals from other providers and sending it to me at about 50% of the original quality. DO NOT GET COMWAVE. IT IS THE WORST.
OTTAWA -- I was with Comwave for over 10 years now with my home phone and so far so good. From time to time my home phone wouldn't work but because my internet is not working which I have different service provider. I called technical support few times and the people that I spoke to were courteous and knowledgeable and able to fix the problems in timely manner. I was thinking to switch my internet and TV services to Comwave as well but I would like to know if anyone has their bundles with Comwave and how was it. My current provider for TV and Internet increased the charges again!
OTTAWA -- I signed up to Comwave home phone service on July 2016. The contract term was 2 years and included 6 months free service. I recently checked my account and found that the contract term became 3 years. I called customer service to investigate and was told that the term is actually 3 years + the initial 6 months (i.e. 3.5 years!). I spoke to a supervisor who was adamant that they never offered a 2 yr term (which is completely false). I plan to discontinue my service even if I have to pay a cancellation penalty. Comwave is a dishonest company that conducts its business in bad faith. Such companies will not survive.
NORTH BAY -- I was told they would send someone to hook me up completely. Well they sent Cogeco to put in a cable, that's it that's all. Had to pay someone to come install phone, internet, TV. I am 67 yrs. old and had no clue. Cost $77.00 & even he wasn't able to connect TV without running cables all over the place.
TV breaks up, picture & sound break apart every 45 sec. to 1 min. Terrible channels. All garbage & anything that might look worth watching, you have to pay extra. Phone clicks & echoes & interferences from my end to the other end. Unusable for any length of time. Terribly annoying. Worse than a party line. Had them for a total of 15 days & got a bill for $178.++. No free phone for 6 months. No installation at all. No good TV at all.
Asked a tech some questions on how to set up e-mail & got very rude silent gaps as he was insulted that I would waste his time. Treated me like an ignoramus, because he was one. I suppose, and it was beneath him to answer such a question. told me to call customer support. He would not help me at all. so don't call this number for a tech as he is too good to answer mundane questions 1-866-518-7902. Please don't bother him for info. He's too superior. Another Comwave useless tit. What a mickey mouse outfit. Bunch of crooks & liars & God will punish you all.