I ordered Internet service with this company in may 2015. They scheduled to send technician one day before they sent me text message and changed my appointment without my consent. After technician didn't show up, even with new changed schedule and worse part they have already charged my first bill without confirming that I got service or not. Every time I call after 15 min representative asked me to keep waiting till they find what happened and they hang up the phone. I have spoken to several supervisors. I was so frustrated, I have spent over $200 and no service, no money and waste lot of time.
I called and cancelled my service. Now, I have to fight for my refund after one and half months. On June 9th and June 10th received two refunds one $84 for activation fee and second $49.94 for first bill still I didn't get the $75 for my modem which they have received already. Their customer representative confirmed and also with tracking number, I have confirmed.
About a month ago, I called again to know about my $75 representative told my its applied today and you will receive with in 48 hours, which I never received. Today, I called them they told me they already issued the $84 that they pay for activation was for modem!!!whaatttttt???? Can you believe it and when ask check my history how much you charged me and how much did you pay me do the simple math the representative said I have to send my bank statement ....come-on you guys look at account ...and he said he will transfer to supervisor and its been 36 min I am still waiting for supervisor....its just happened now (July 20th 2015 Monday 3:25 pm) ..this company they want just your money... ......just stay away with this company...stay away..
BRAMPTON -- I was with Bell Canada and the Internet and phone service was great and fast but too much money. So, I switched over to Comwave for their great prices they said they have. So, I got Comwave after couple months was great but after having Comwave for five months the Internet was so slow and I complained to Comwave all they did was send out Bell Canada to look at the phone line and said it was working great.
Now, I have very crappy service. They don't do anything to fix the problem with the Internet. I am sick and tired of slow Internet so I have decided to go to the head office and speak to the joker who is in charge of Comwave. If that doesn't fix the problem, then I will go directly to news station and [snip] about Comwave. I'm sick and tired of these jokers. Don't use COMWAVE at all or you're going to be in a two year trap or it will cost you $200 to get out of the 2 year contract.
I've been a Comwave customer since 2009. Back when Comwave started there was almost no competition in the Canadian Market, today there are many options. I switched recently to one of the lower priced options and it was a disaster. I know a fair bit about VoIP and I can tell you that you get what you pay for. It was clear that the provider I was on was running some sort of freeware phone system as the quality was horrible. Never again.
I do recommend Comwave and just locked into another contract with them for 3 years. They gave me 6 months free in exchange for the contract. Comwave's main advantage is that they have been in the game longer than the others that they have been able to establish solid, fairly reliable service. Everybody is going to experience occasional issues, so it is important not to flip out over it, but instead take everything in stride. While there are many other providers who can undercut Comwave's prices, be aware that with many of them (maybe most of them?) that you may also "get what you pay for" with less-than-stellar phone service.
One good thing that can be said for Comwave is that they are consistent in every area - both good and bad. As for me personally, I've only had two issues with my service in the last five years, both of them related to the Comwave device breaking down. I have had one good experience (a device shipped to me overnight -- call went in at 10PM on a Tuesday and device arrived at 4PM on a Wednesday) and a not so good experience (took 5 days to get me a replacement device from Fri-Tues). Overall I do not have any issues with their customer service, on the few occasions I spoke with them they have been helpful and courteous.
Technical support has always been rock-solid, quick and efficient, no issues for a geek like me. The price is higher than other but as I said you get what you pay for. The lowest price is not always the best option. Any geek will tell you it is better to stick with a network and service that has been around for a while and has worked out all the bugs!
TORONTO -- DON'T EVEN THINK TO SIGN UP WITH COMWAVE!!! Comwave is absolutely the worst telecom company when it comes to customer support and trust me you will need it very soon. I had to call them on my 3rd day of service. February 7, 2015 I woke up to no internet whatsoever. I firstly called Rogers because I was told by Comwave account manager that I can call *8 directly because they are their resellers. (Lie number one). At Rogers I found out that they don't even have my information and I was told to call Comwave. I had to wait until 10am and then called.
First time I waited for 50 minutes in queue, listening how Comwave is striving to provide quick customer support. I hung up, called in 20 minutes again and again waited for 30 minutes. I hung up again and called back in another 20 minutes. While waiting I "took advantage" of their call back service and hung up, I received an automated call from Comwave scam squat immediately and automated message told me I'm number one in line... do not get too exited. I was back to infinite waiting in queue for the last time.
After another 30 minutes of waiting I realized that nobody is going to pick up the phone today at all. I do not understand how telecom company can have such poor communication service. DO NOT SIGN UP WITH COMWAVE. YOU WILL BE PUNCHING BRICK WALL WITH YOUR HEAD!!!! THEY DO NOT CARE ABOUT YOU!!!!
TORONTO -- Good, bad, ugly and unacceptable. Good - Long Time Bell Customer wanted to get into 21st Century with Home Phone Technology. Started of well with Customer Service people that were friendly and somewhat knowledgeable. Provided most but not all information relating to their VoIP solution.
Bad - Sales were determined. Consistently followed up. Almost annoying. Finally went with service. Received starter kit in mail 2 weeks (snail mail)! Set up was easy and painless. Service seemed to work OK. Persistent echo at times. Accessing IVR's (Telebanking) and Voice Mail that required Touch Tone tones was hit and miss. Ugly - Correspondence communication is only online Email and or through texts. No paper billing. Payments through Credit Card only. It's up to you to make the voice call.
Unacceptable - Credit Card because of business trip overseas and went over my limit. Payment of $1.90 was rejected. Here's the good part. Within 3 days service was disconnected. Now to get it back there's a reconnection fee of $75.00 (like you're starting new) but not new as now a security deposit is demanded. Unbelievable for $1.90!! My next call is to the Better Business Bureau. Like the burned out hockey player that promotes this company. They're all just hacks.
MISSISSAUGA -- I was with Comwave for more than three years. Recently I decided to move to another home phone provider. I checked with them first about when my contract ends. They told me end of September. Since it is near September and it will take time for the new provider to transfer the number, I decided not to cancel the service right now. As soon as the new provider started working on the phone number transfer, I noticed they immediately charged me $50 for the service charge. Plus they not only charged me additional month but also charged me for the remaining contract. For only two days, they charged me over $130.
Today, when I came phone I found my phone is no longer working -- they stopped my service without hearing from me! If you see this review, please think it over before you decide to go with them. They are big robber! I forgot to mention that they customer service is the worst I ever seen.
I would have been better served if I had read the reviews before making the call to Comwave. I saw a beautiful add on the Web describing Comwave service, but I found out, only after tree days of making that call, that it I a terrible company to do business with as well as poorly trained customer service reps.
I made the call on Wednesday, and they were to have the installation in place once they received a copy of void check. In the mean time I realized that I made a hasty decision and three days later decided to cancel, knowing that there was a 9 day delay in processing the payment as well as that was a 30 day trial period.
Red flag number one: No company expecting new customers (because that was the extension that I dialed expecting prompt attention) keeps them on hold for over 30 minutes before acknowledging their presence. Red flag number 2: It is rather unlikely that a company that means business, would inform its customers (unhappy ones at that) that thy could not have their service cancelled, even though it was well within the cancellation period.
After being transferred from one representative to another, and totaling about one hour, I hung up with the problem not resolved. I have filled out the customer complaint and survey of satisfaction on its web page. I am waiting a response, which apparently reaches the president's desk.
DUNDAS -- Have had Comwave phone for about 6 months, during the entire time the landline was "not working" properly, thought it was my phones. Bought new phones still not working. I could probably only hear every 3rd or 4th word of the person on the other end of the phone. So I'm paying for a landline but using my cell all the time, something wrong with this. I spoke to a friend with the identical issue, she too is with Comwave. We could hear each other perfectly though. So I guess if each party has Comwave then there is no problem but most do not use Comwave. Comwave said we can cancel the service but our phone number now belongs to them but they'll sell it to us.
I've had the number for 15yrs. Called Bell, whom I loath but the landlines at least work, and they said they would look after changing our service and we would have our number, no cost. Comwave called us but I was unable to speak to them so I asked them to call back in half an hour. That was 4 days ago, still haven't heard from them. My landline is back with Bell as of today, have my phone number back and I can hear every word of the people calling me. By the way, outside of free long distance (which I have with my cell phone provider) Comwave was quite expensive so not worth changing to them based on their product, pricing and service, bad experience all around.
I used comwave home phone for about a year, amount of time spent on calling them with all kind of issues was the most frustrating part. They told me it was my internet and not their phone that was the problem. Even though all the other devices worked just fine on the same internet. Their phone skips half the conversation. There CSR actually told me to go to the neighbor's house and see if it works there.
Finally I asked to cancel my account and I was told I would have to pay $300 to cancel. They have no shame; will not admit their product is the problem and won't let you out without charging a hefty fee. DO NOT sign up with them, they will lure you with all kind of promos and bargains in the beginning. Trust me its not worth it. I am only putting this out there so even if I can help one person from getting scammed, it will be worth my time.
TORONTO -- I feel the need to write this review to warn people about this horrible company...
First, they lied to me and told me that if I signed a 2 year contract then I'd get 6 months free after. After getting 6 months "free" I was told that by accepting the service for 6 months for free then I had "accepted" and "signed" a 3 year contract with them subsequent to the free service. They did not inform me that by accepting to take 6 months for free then I'd be getting myself into another contract.
I asked them to tell me when I signed the 3 year contract and they informed me that they had an audio recording of the agreement yet they couldn't disclose it.
Second, they sent an email for a promotion for a second line and, although I never replied, I found charges on my Visa for an additional line that I did NOT mention wanting.
They don't tell you all the facts!