Terrible Customer Service
I would have been better served if I had read the reviews before making the call to Comwave.
I saw a beautiful add on the Web describing Comwave service, but I found out, only after tree days of making that call, that it I a terrible company to do business with as well as poorly trained customer service reps.
I made the call on Wednesday, and they were to have the installation in place once they received a copy of void check. In the mean time I realized that I made a hasty decision and three days later decided to cancel, knowing that there was a 9 day delay in processing the payment as well as that was a 30 day trial period.
Red flag number one: No company expecting new customers (because that was the extension that I dialed expecting prompt attention) keeps them on hold for over 30 minutes before acknowledging their presence.
Red flag number 2: It is rather unlikely that a company that means business, would inform its customers (unhappy ones at that) that thy could not have their service cancelled, even though it was well within the cancellation period.
After being transferred from one representative to another, and totaling about one hour, I hung up with the problem not resolved. I have filled out the customer complaint and survey of satisfaction on its web page. I am waiting a response, which apparently reaches the president's desk.