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Comwave Consumer Reviews - Page 3

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Long Distance Service
StarStarStarStarStarBy -
Rating: 5/51

CANADA -- After speaking to about 7 agents, Geo at ext ** stayed on line to help me resolve my issues. He raised the credit limit to cancel suspension. He gave me an added free month of service because I had to use another long distance service for 5 days because of the suspension my long distance was blocked. He understood my frustration of having to take time out of my day each time to speak to an agent who did not help me.

He reduced the super saver to $1.49 month. He also transferred me to an agent to set up my $25.00 coupon manually. He also assured me that my long distance charges will be lowered to the lowest amount for the country I called. He was extremely kind and patient and most helpful. I let him know that he was a reflection of his upbringing and that his mother should be proud of him. I thank him for his excellent service.

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Great Customer Service
StarStarStarStarStarBy -
Rating: 5/51

I was having some issues with my service getting suspended due to a balance of $3.68 that was past due. I gave a call to have this problem fixed and I was transferred over to Eddie at ext. ** after I spoke to a customer service representative. He was extremely helpful. He solved my issue and got rid of the remaining $3.68 and restored my service in less than 2 minutes as well he informed me on how the system works and he made sure that I wouldn't run across that type of problem again. I'm very pleased and satisfied!!!

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Sickening
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALABAMA -- My parents got Comwave and it has been the worse service I have ever since. They not only had no phone and Internet for a week now, they refuse to come out and solve the issue taking another week. They are nowhere located in Canada. Not to mention, when my parents went to cancel the contract they want to charge them $400 - $200 for phone and $200 for Internet!!! It is the biggest scam company and piece of **. Should they charge my parents that much, I will come down on them with a massive lawsuit for paying for a service where they have not had service for the past 2 weeks.

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Telephone
StarStarStarStarStarBy -
Rating: 5/51

TORONTO -- I have had Comwave telephone service for 5 years. I got the first 6 months Free and afterwards added the Canada long distance for $5. My total bill was only $20 plus GST. After 3 years I got an additional 6 months free on the service but paid the $5 long distance fee. I have had no problems whatsoever with my phone. I did try to add the internet, but after the Bell representative did the wiring, Bell would not let me out of my contract. This all happened in the same day so I had to cancel the Comwave internet.

The reps at Comwave were very understanding, however I had to forfeit $75 for the Bell representative. They credited my account for the router when I returned it by mail. Last month I cancelled my long distance Canada service as I no longer require it so now my monthly bill is $15 + GST. I am very Happy with my service and recommend it to others.

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO -- I opened my account with Comwave 10 years ago. I learned that the company does not care about their customer service. I have spoken to account receivable manager recently. His name was Francisco and he clearly told me, “As a company we care about money.” I cancelled my account with this company on January. I provided a new CC number to the customer service for the last payment. After one month I have received phone call from company about $75 charges, the last payment was posted on my old CC and didn't go through because I don't trust the company and I asked my bank to stop any charges from Comwave.

The agent didn't do their job. She supposed to change on my new CC and she didn't. Told me she is not able to it, now the company calls me every week and negotiating to pay $40 instead of $75 or "we send you to collection agency." I am very disappointed. I don't want to pay anything more to this company. I hope someone will read this and advise me.

Company Response 04/26/2016:

Hi Sol,

I am sorry to hear about this, it seems like there is some confusion. If you would like to discuss anything further, please email us at social@comwave.net and we can look into it for you right away!

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Worst Internet Service Ever!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO -- I've been with Comwave for about a year now and the service is absolutely terrible. I've had more drops in service in one year than I've had in my entire life. I've been without service for weeks at a time with no dispensation from the company. At least once a week I lose my internet and then it's an hour on the phone with their horrible customer service (which is sometimes 'not in service'). STAY AWAY FROM COMWAVE. I CAN'T STRESS HOW TERRIBLE they are!!!

Company Response 06/01/2016:

Hi David,

I am sorry to hear about these issues. We would like to try and help you with this. Email us with your account details at social@comwave.net and we'll look into this for you!

Thanks

Kathy from Comwave

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Horrible, Lies, Thief
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MISSISSAUGA -- Horrible experience. Don't be fool by their commercial. And lies over phones. I received unwanted products. I cancel the service next day due of lack of service. They charged me for unwanted products and send my information to Collection. My advice: Stay away from this phony company.

Company Response 03/30/2016:

Hello Saki, your experience with us sounds horrible and not normal. I apologize for any misunderstanding we have caused. Can you send me your account number to social@comwave.net and I will investigate right away.

Thanks,

David

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The worst experience I've ever had
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

I had Comwave service for about five years and finally decided to cancel as I never used the landline. I was on the phone for 20 minutes trying to cancel but they simply would not accept my cancellation. It took a full 20 minutes to get them to accept my cancellation. I have never had such a bad experience in my life. Stay away from this company. Absolute nightmare.

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Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO ONT -- Their policies are a joke. They make you wait nine day, then try to blame the wait on the banks. Today's bank payments does not take more than a day. My experience with Comwave wasn't a good one. I canceled the service. They better get their act together because people will not stay with a company that cannot stick to a day given by them. Like mine, October 6, 2015 to October 13, 2015, the middle of the month without any notice of change. Great job, Comwave! Unbelievable thumbs down to the staff!

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Extremely unhappy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VANCOUVER -- I was a customer of Call Select for a few years. Never any problem. After Comwave took over immediately problems arise. They sent me a bill with $23 usage and wanted me to pay $30 (which exceed all added taxes). Later on they refused to clarify all minutes I used and said go on website and look for yourself, we are not going to do it. Extremely bad management and customer service. People on the phone are having such a huge accent, so very difficult to understand what they are saying. Very unhappy.

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Comwave Rating:
Star Star Half star Empty star Empty star
2.6 out of 5, based on 126 ratings and
142 reviews & complaints.
Contact Information:
Comwave
61 Wildcat Road
Toronto M3J 2P5, ON
1-866-288-5779 (ph)
www.comwave.net
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