Comwave - Page 3

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1.0 out of 5, based on 39 ratings and
55 reviews & complaints.

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Horrible Comwave Service
Posted by on
Rating: 1/51
N/A -- After being pulled in by Comwave with low rates it was not long before I realized that the service is the worst I have ever came across in all my life.

I had long distance service and the service would be down twice a week. Sometimes the access number cannot even be dialed. If you approach your credit limit your service is cut for no reason.

The customer service people are definitely not based on North America and the worst ever.

You can probably save some money on the rates but be prepared for some serious frustration in the process. This is not a service for serious people.
     
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Bad Service
Posted by on
Rating: 1/51
GATINEAU, CANADA, ARKANSAS -- We have been customers for Comwave for the last three months. The only thing I can say is bad service. At first the Internet speed was fluctuating for several months, then once we call support we lost our service completely. Once they got the service back up we know have no phone line for the last month and a half. We have called technical service, they either hang up during the conversation or do not answer. I have noticed that you are very good at taking the money off my credit card. There does not seem to be any problems for that part of your service.
     
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Stay Away from Comwave
Posted by on
Rating: 1/51
TORONTO -- I got a home phone on a 3 year term. Once the term ended, I called to cancel my services and they denied to cancel and said my term was renewed for one more year because I didn't call them before my 3 year term ended. Then, I waited for one more year to get rid of this company. This time I was very careful, so I called before one month of the deadline of my term.

This time the CSR said you need call exactly one day before your term ends. I called as he said, the CSR said he didn't have authority to cancel my services, so he was going to transfer my call to the supervisor. I held the call for about 90 minutes and the supervisor didn't pick-up the phone. Next day again they charged on my credit card.

So now I am so confused how to get rid of this company. Their customer service is horrible.

Please stay away from Comwave. I never ever recommend this to anyone.
     
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Do Not Use They They Lie
Posted by on
Rating: 1/51
TORONTO -- Hey Folks

So I have tried to make this work. Signed up for the 84.95 a month 50meg internet and the unlimited Canada and USA phone. Well I just got my bill today and much to my surprise they bill me for all the calls to the USA. Going to call on Monday and cancel my home phone service. I am filing a report with the BBB next and then on to the next form to post this as many places as I can. I just can't open every bill and be surprised every 30days. I want my Primus account back.

DON'T NOT BELIEVE ANYTHING THEY SAY.

Please I ask you to give your business to anyone else.
     
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Comwave Beware
Posted by on
Rating: 1/51
TORONTO -- Warning. Please don't use Comwave. They are scam artist with a lot of hidden fees. Customer service is horrible. When you try to cancel they charge you for things you are unaware of stating there was a verbal agreement you were never notified of, nor do they have a copy of it. They also state all these fees are in Comwave's terms and agreements that I was never given nor was informed of. I paid more so I would not have a contract yet they still won't allow you to cancel! Phone goes down more than it works, Comwave usually can't fix the problem and alway blames the internet company. Home phone didn't work, Comwave was unable to fix and trying to cancel they won't even tranfer you to the customer service department. Then they won't give you the information on where to send back there box. Worst company I have ever dealt with. Even if the phone was free I don't want to deal with their company.
     
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They Lie to Get You on Board and Then Do Not Refund or Have Any Customer Service Whatsoever
Posted by on
Rating: 1/51
TORONTO -- Promised a tech would come over and set up everything I did not have to do a thing. Set the tech apt for July 23. A Rogers tech came, and when I asked him how come he said Comwave rents the lines from Rogers and are not allowed to touch the lines. I got billed $52.91 for that and wasn't told, they made it sound like a Comwave tech was coming. I did not like having to set up everything myself with Internet videos, called Customer Service (In the Philippines) and no answer, hit the number for new services and it was answered right away. Told them I wanted to cancel (this is after the first day). They gave me a hard time but eventually gave me return verification numbers for the phone and Internet and said they would reimburse me. No reimbursement yet. Then 2 weeks later Rogers cuts my phone off, I was told by them not to cancel until everything was set up but since I set nothing up and called to cancel and Rogers was still working thought everything was okay. They sucked my phone number up and put it into "Cyberspace". Spent two whole days with Rogers to fix this. Rogers says what they did was shady but legal. So I had to do a lot of running around to get phone service back. Still am w/o phone service for another 3 days.

Rogers was really good, waved the setup fee because I never really cancelled but I don't have my old phone number anymore

Shady shady company - lies, lies, lies,

The sales reps will tell you anything to get the sale and get a hold of your credit card number - then its curtains!!!!!!

Sandra Oliver
     
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Horrible Customer Service
Posted by on
Rating: 1/51
TORONTO -- Comwave customer service is just horrible. Every agent has a different story to tell you.

Don't get trapped by the low cost: at least the bigger companies provide you with good service!
     
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Telephone Service
Posted by on
ONTARIO, CANADA --
I switched my home phone line from Rogers to COMWAVE to save money on my telephone bill. This is my personal experience.

1) First Comwave customer service said, I required a router to connect to high seep internet modem which will cost $76.00 and took my credit card # and said other than the extra Router, the Comwave line will work just the Rogers line. But this was not the case. Comwave claimed I would be able to use my normal phone jacks. This was not so. When I called them, they said they did not guarantee it would. I was asked plug every phone straight into the Router. This was just stupid as I have 3 floors and require phones to be on all floors. The CSR suggested running a line from the phone in the basement to the router on the top floor. I asked him if he would have a phone line running across his entire house.
2) Comwave home phone did not support my Home Alarm system run by ADT.
3) Comwave took my phone # from Rogers. When I switched back to
Rogers, Comwave charged me $50.00. This was after they said, I would be able to refund all of my money within the first month if I was not satisfied with the service.
4) Comwave's line had a lot of noise and was not as clear as a normal home phone line.
5) At one point during the time I had Comwave service, the service went out for about 6 hours.
6) Just 2 weeks, they charged me from my credit card $76.00 +$56.50 but will now only refund $ 50.00 when they receive their router box.

People should be very carefully when you subscribe something like VOIP phones, especially Comwave.
     
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Don't Buy Home Phone Services
Posted by on
My mother purchased the Comwave home phone in November 2009.Immediately her extensions were not working and so she was told to buy their phones which were " free". She did and she did not know that this means she was cancelling her trial period and going into a contract.

The buzzer connection to allow her to open the apartment door through the telephone system has not worked from day 1 and if we call Comwave they refer us to the Super. Then the super of the building tells us to talk to Comwave.

Now my mother decides to go to another provider and Comwave wants to charge her $ 200 for " cancellation of contract " !!!!!! She is 83 years old.

PLEASE DO NOT BUY COMWAVE HOME WE DO NOT RECOMMEND TO ANYONE.
     
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Do Not Sign Up With Comwave, Save Your Sanity
Posted by on
Rating: 1/51
TORONTO -- DON'T EVEN THINK TO SIGN UP WITH COMWAVE.

!!! Comwave is absolutely the worst telecom company when it comes to customer support and trust me you will need it very soon.

I had to call them on my 3rd day of service. February 7. 2015 I woke up to no internet whatsoever. I firstly called Rogers because I was told by Comwave account manager that I can call Rogers directly because they are their resellers. (Lie number one) At Rogers I found out that they don't even have my information and I was told to call Comwave. I had to wait until 10am and then called. First time I waited for 50 minutes in queue, listening how Comwave is striving to provide quick customer support. I hung up, called in 20 minutes again and again waited for 30 minutes. I hung up again and called back in another 20 minutes. While waiting I "took advantage" of their call back service and hung up, I received an automated call from Comwave scam squat immediately and automated message told me I'm number one in line ... do not get too exited, I was back to infinite waiting in queue for the last time. After another 30 minutes of waiting I realized that nobody is going to pick up the phone today at all. I do not understand how telecom company can have such poor communication service.

DO NOT SIGN UP WITH COMWAVE, YOU WILL BE PUNCHING BRICK WALL WITH YOUR HEAD !!!! THEY DO NOT CARE ABOUT YOU !!!!
     
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