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Comwave Consumer Reviews - Page 3

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO -- I opened my account with Comwave 10 years ago. I learned that the company does not care about their customer service. I have spoken to account receivable manager recently. His name was Francisco and he clearly told me, “As a company we care about money.” I cancelled my account with this company on January. I provided a new CC number to the customer service for the last payment. After one month I have received phone call from company about $75 charges, the last payment was posted on my old CC and didn't go through because I don't trust the company and I asked my bank to stop any charges from Comwave.

The agent didn't do their job. She supposed to change on my new CC and she didn't. Told me she is not able to it, now the company calls me every week and negotiating to pay $40 instead of $75 or "we send you to collection agency." I am very disappointed. I don't want to pay anything more to this company. I hope someone will read this and advise me.

Company Response 04/26/2016:

Hi Sol,

I am sorry to hear about this, it seems like there is some confusion. If you would like to discuss anything further, please email us at social@comwave.net and we can look into it for you right away!

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Worst Internet Service Ever!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO -- I've been with Comwave for about a year now and the service is absolutely terrible. I've had more drops in service in one year than I've had in my entire life. I've been without service for weeks at a time with no dispensation from the company. At least once a week I lose my internet and then it's an hour on the phone with their horrible customer service (which is sometimes 'not in service'). STAY AWAY FROM COMWAVE. I CAN'T STRESS HOW TERRIBLE they are!!!

Company Response 06/01/2016:

Hi David,

I am sorry to hear about these issues. We would like to try and help you with this. Email us with your account details at social@comwave.net and we'll look into this for you!

Thanks

Kathy from Comwave

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Horrible, Lies, Thief
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MISSISSAUGA -- Horrible experience. Don't be fool by their commercial. And lies over phones. I received unwanted products. I cancel the service next day due of lack of service. They charged me for unwanted products and send my information to Collection. My advice: Stay away from this phony company.

Company Response 03/30/2016:

Hello Saki, your experience with us sounds horrible and not normal. I apologize for any misunderstanding we have caused. Can you send me your account number to social@comwave.net and I will investigate right away.

Thanks,

David

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The worst experience I've ever had
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

I had Comwave service for about five years and finally decided to cancel as I never used the landline. I was on the phone for 20 minutes trying to cancel but they simply would not accept my cancellation. It took a full 20 minutes to get them to accept my cancellation. I have never had such a bad experience in my life. Stay away from this company. Absolute nightmare.

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Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO ONT -- Their policies are a joke. They make you wait nine day, then try to blame the wait on the banks. Today's bank payments does not take more than a day. My experience with Comwave wasn't a good one. I canceled the service. They better get their act together because people will not stay with a company that cannot stick to a day given by them. Like mine, October 6, 2015 to October 13, 2015, the middle of the month without any notice of change. Great job, Comwave! Unbelievable thumbs down to the staff!

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Stay Away Avoid at All Cost
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO, OHIO -- Warning! Warning! Warning! They are scammers, they lie and it's almost impossible to cancel through them. You have to go through sending a letter via Canada consumers' protection services..... Avoid! Avoid! Avoid! The line is horrible, the service is horrible and you pay cheap for no service at all.

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Horrible Company
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ONTARIO -- They outsource the company's customer service to a 3rd party who does a great job. However the service itself is HORRENDOUS. They suspend the account if the bill is out for more than 2 days. The modem breaks down consistently.

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Tech Issues
StarStarStarStarStarBy -
Rating: 5/51

MISSISSAUGA, CALIFORNIA -- Omar: I had a problem with my internet connection and he did his best to help me and my problem was fix. This guy is very sincere in making sure that I will get the best service. I recommend him for his best work. Thank you.

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Internet service
StarStarStarStarStarBy -
Rating: 5/51

TOTRONTO -- I had forgotten my password and being 80 years old I am a bit slow in following instruction. This young man (representative) was amazing. The patience he displayed in helping Me was beyond the call of duty. Thank you very much indeed Geo.

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Home Phone
StarStarStarStarStar-
Rating: 5/51

VoIP Home Phone was not working after a disconnected router. Alejandro made a complete investigation and solved the problem quickly. Extremely knowledgeable and polite. Thank you!

Company Response 08/22/2016:

Sorry to hear you had troubles with your connection but we are so happy to hear Alejandro was able to help you. We appreciate your feedback. - The Comwave Team

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Comwave Rating:
Star Star Empty star Empty star Empty star
2.1 out of 5, based on 96 ratings and
112 reviews & complaints.
Contact Information:
Comwave
61 Wildcat Road
Toronto M3J 2P5, ON
1-866-288-5779 (ph)
www.comwave.net
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