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Comwave Consumer Reviews - Page 3

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Bad. $200 Cancellation Fee. Am Disputing.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

EDMONTON -- So, in September, I signed up for Comwave internet & phone; it seemed like a good deal. However, right from day one there were problems. Mainly, I wasn't getting the 30Mbps speed that was advertised. I called for service several times. The person on the other end did try to help but the problem persisted.

Finally, I had enough and canceled the internet service in mid-November. Just yesterday, I got a bill for over $200, mainly for breaking the contract! Yes, I was on a 3 year term, but no one - at any time - told me there was a charge for breaking the contract, never mind telling me what that charge would be. And, I was severing the contract for - what seemed to me - to be a valid reason: Comwave did not deliver what they advertised.

Today, I was speaking to a supervisor, Carlos, who told me that I could've switched the plan from a 3 year term to month-to-month. It would've been nice to know that earlier! Anyways, I am currently in the process of disputing the $200 cancellation fee. I do not - repeat - do not - recommend Comwave internet. Their phone service, however, if you've got an existing internet connection (it's a VOIP, Voice Over Internet Protocol; requires an internet connection) works decently.

Company Response 01/05/2018:

Hi Rahul. I am sorry you feel this way. Please send me a message to social@comwave.net and I will gladly take care of this for you. ~Lisa

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Service and Honesty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This is a horrible company to deal with. I say "company" lightly because they really don't exist. All of my attempts to resolve my internet issues went to either Sri Lanka, Bangladesh or some other remote part of the world. This company will TAKE your money, but will not give you anywhere near the promised service. When you try to close the account, they just keep on billing you.

This company then turns over the "unpaid" account to some American outfit who harasses you incessantly. They should be banned from doing business in Canada. I have just applied for a mortgage on a house, the house of my dreams and these ** now want me to pay them for service that I did not get. DO NOT under any circumstances, do business with this company. They are evil, They lie and they will cheat you.

Company Response 01/05/2018:

I understand how frustratated you may feel about this experience. Please help me find a fair resultion for you, email me to social@comwave.net ~Lisa

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About How They Scam People
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MANSFIELD QUEBEC -- I was told I had a 30 days trial and I had to pay a 120$ to get the device ship. I received the device 3 weeks later. When I activate the device been 7 days I tried this. I have Xplornet internet provider and the device cuts always. I call today. I am supposed to be on a 30-day trial until the 6 December. I call today the 5 to deactivate and a sticker to return this device and now they tell me I have a month to month contract... unreal. A real SCAM. Please people be careful with these guys. Am still on the phone. Been over 2 hrs now and still no real answer. Always a different person and not one with same answer... This is unreal...

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Despicable Service Dirty Tactics
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WINNIPEG -- Stay clear away from this company. I try calling them to straighten out a bill and get their music forever that loops. Charged me 300 initially and I asked them to prove what it was for. They claimed it was a PayPal chargeback. I had never dealt with PayPal and them so I know it was a lie. I had paid them everything they told me to when I cancelled then these dirty tactics start. I told them I'm not paying it. They them sent my account to MetCredit for over 700 dollars. I would advise anyone to STAY AWAY from this and I use this term very loosely company. They are the worst I have ever dealt with.

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Can't Understand English or What?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO -- Every time I call Comwave the wait is over 30 minutes to an hour. Once I receive representative on the phone they don't understand English. They always repeat what they say the first time and I have to ask them if they understand what I'm saying. They say yes and repeat what they said before... example I've had one representative tell me my number at least 7 times in a phone call and I told her I know my number I want to add a second contact on my file. During this time she repeats my number and I repeat what I just said..

Finally ask to speak with the supervisor. They did not help because the next time I called my second contact was not on file... annoying! I called due to not getting my equipment for my cable and internet setup (1 week and a half later after calling I got it).

Overall my experience with Comwave for the week and half so far have been horrible. My guide for TV shows always says no data available so I have to switch every channel just to see what's on... no fun when you just want to relax after work. Had the technical support assist me. The problem is not resolved... again annoying! Looking to switch from Comwave if this does not get fixed soon. & I'm paying for a service that I've only had for a week and a half after I was told my bill would be for December technically I'm paying November and December. Comwave sucks. I've never had this problem with any of the TV providers.

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Most Courteous and Professional Staff Ever
StarStarStarStarStarBy -
Rating: 5/51

I am a new customer of Comwave. I had my doubts but the price was right, even better than right, so I took a chance. Best decision I've made in a while... hands down. Their installers showed up on the day and at the time they were supposed to. The equipment arrived 3 days before the deadline and the technician arrived at the exact, scheduled date and time as well.

I encountered a problem and called Tech Support where my troubles were quickly resolver by one of the most courteous and professional individuals that I have ever had the pleasure of dealing with. Harry at extension # **, went above and beyond the call of duty to provide us with service. Outstanding job Harry! Thanks again! Cliff in Canada eh!

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Comwave a Lie and a Hassle
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO, CANADA -- Comwave does not deliver on its stated advertisements. This is my experience with this company: S-L-O-W Internet (only a snail would call it high-speed!). Unreliable phone home with only ONE plug-jack jack for a phone so you lose use of all other phones throughout your home (It's unreliability, ironically pointed out during a phone call from their customer service--I could, hear them, they couldn't hear me, and it's back to my landline to get it fixed).

Customer service that's an absolute nightmare to get a hold of (you lose hours and days with these people trying to get various issues fixed!). Equipment that's isn't mailed out in time for installation person, so you're left to DIY boxes that don't match the included instruction booklet. Installation that they say they will change you for if no one is home, when the installation guy says he doesn't have to come to your home at all since you already use the company whose lines they apparently rent from (and no one's proposing to PAY for the lost time of a family member who was helping me with all this).

Customer service that's so intent on making you stay with this piece-of-crap company, they don't want to give the code you need to return equipment AT YOUR OWN EXPENSE. Totally BOGUS 30-day "Free"-Trial-Period (know it, they changed me!). So far this company has cost a 85 year old pensioner who just lost spouse of 59 years two months ago, and desperately needed to save money, $65 with the S&H back to them. Money I can ill afford. Time I can never get back. I almost had a heart-attack. This experience was so stressful and upsetting.

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Upgrading Modem
StarStarStarStarEmpty StarBy -
Rating: 4/51

I have had Comwave home phone and internet for about 2 years and Bell Satellite TV. I saw on TV that Comwave now offered TV as well. I found Bell satellite service expensive and unreliable when the weather is bad. I have been satisfied with Comwave's phone and internet service so I called Comwave and was offered a reasonable price to add TV to my bundle. I ordered the new Comwave modem, it arrived in the mail a few days later.

I phoned the Comwave support line and Alejandro walked me through changing the modem over and ensuring that the phone and internet were working properly. It took about an hour but Alejandro was polite and thorough. The plan has to go to the next level of support to update to TV so I have the higher speed needed and the shipping department also needs to send my Comwave TV box. The upgrade to higher speed should happen in the next 24 to 48 hours. I will write a further review after I receive the TV box and it is up and running but so far so good. I found Alejandro to be helpful, polite and competent.

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Internet Support
StarStarStarStarStarBy -
Rating: 5/51

TORONTO -- Today we connected Comwave internet, but when we wanted to do set up on PC we come to some problems. We called Comwave technical support and we were lucky to get most patient and nicest person Diego **. Because we are not really tech people it took him good hour to set our computer up. But Diego did his job very professionally, no rushing, or frustration in his voice. We were very impressed with his service. We wish that everybody is like Diego. Customer experience and technician's experience, would be much easier and pleasant if all of us act more humanly. Good job Diego! Don't lose your cool!

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Customer Satisfaction
StarStarStarStarEmpty StarBy -
Rating: 4/51

Alejandro (ext **) Thanks to your technician, he was very accommodating to my needs and was versatile in his approach in facilitating my every need as a new Comwave subscriber. I would not hesitate to consult him for further help or advice. He was patient, courteous and displayed a warmth that did not make me feel intimidated in any way seeing I am a novice computer user. Thanks to him again and I hope as his services is retained he will continue to maximize his efforts and efficiency in serving other customers. His fluency in English was excellent and I never had to ask him to repeat a statement as I had previously done in the past to other technicians.

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Comwave Rating:
Star Star Star Empty star Empty star
2.9 out of 5, based on 300 ratings and
316 reviews & complaints.
Contact Information:
Comwave
61 Wildcat Road
Toronto M3J 2P5, ON
1-866-288-5779 (ph)
www.comwave.net
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