TORONTO, CALIFORNIA -- Between calling & waiting way beyond more than 50 min on so called Customer Service line/Defective/useless equipment for No landline, No internet service & that's with their modem/telephone box & technician installation. My husband as well as I had no service for 3 days & this company (Comwave continued to take money out of my account for so called service fees in January 2018 of $110.00 & took another payment of $73.00 of No Service whatsoever/TV PVR).
Keep in mind by this time went back to our local service provider with whom we had phone/internet with previously and their phone /internet was up and running. My husband and I are on fixed incomes and have illnesses with no cure as of yet and are still trying to rip us off. Comwave make No mistake. We will be contacting Pat Foran on CTV news & Better Business Bureau as your company is Fraudulent/thieves! You should be ashamed of yourselves praying on the weak/people who lived on a fixed income! We deserve/want our money back as we had No Services!!!
CALGARY -- Agreed to an installation date with a Comwave sales representative and had my previous services disconnected the day before. Awaited the morning of the install date and no one showed up. Called that afternoon and was told they changed the install date for 2 days later.
After waiting all morning for them I told them to cancel their install. I checked my bank records and found they had removed $120.75 from my account. The next day they sent me an email threatening to charge me for the equipment I had not yet even received. They stated it would have to be sent back via registered mail which cost me another $18.20 two days later to send back to them after it showed up.
I contacted customer service to get a refund and they refused to pay back anything, not the $120.75 or the $18.20. So now it cost me $138.95 for a Comwave internet service that they never even showed up to install on the agreed install date. Because they use Shaw or Telus to install their equipment they have to go by their dates. I wish I could not show up for work and still stick it to the employer for a day's pay. Wow. Comwave, way to rip off the public. I never revived any services and I am out $138.95.
HALIFAX, NORTH CAROLINA -- I ordered the phone service. My CC was immediately charged $123. Equipment received about a week or so later. Equipment would not connect. I waited a week because of Christmas, etc. Still no access to phone service. Phoned Comwave and had to wait 50 minutes for an answer. The person was no help at all and at one point asked me to disconnect my phone. I said I will lose our call if I disconnect. She said no - duh. The equipment never did connect. I never did get any phone service. It took me over two weeks to get someone on the phone again who was not authorized to close an account, so transferred me to someone who could.
After waiting another 40 minutes the line went to busy. You cannot cancel your service by email, only by telephone. The next time I reached someone on the phone I was able to cancel my account but did not receive the confirmation as promised. That night Comwave charged my CC $230. I am dealing with my CC company from now on. All of this is fully documented in emails. It truly is unbelievable.
This company is a trap and they only care about getting money as much as they can from you. We had two VOI equipment that were sent to Egypt for use there for my mother and brother. 2 years ago the VOI was stopped in Egypt and I called to cancel the service since we cannot use them anymore.
I talked to a supervisor which he informed me that I can only cancel one of them and return the device but the second one I cannot cancel before a year from the date I called which was Jan 19/2017 because it was under an automatically renewed contract (which we were not informed of before), anyway to solve this problem he said he will offer a 50% discount to be used for a year till Feb 2018. He gave a detail of the rate but he ignored to say that there other hidden charges that we did not need to pay for like Equipment insurance, that he already knows that we do not use and service charges.
I called today to cancel the service as he told me before the end of the year which he mentioned Feb 04/2018, to be informed by another operator that the service/charges is to be continued for another year till 2019 and without the 50% discount or we pay a fine again. I got so upset because they never informed us of this and it contradicts everything that supervisor told me. I should have paid the fine last year and get rid of this company, it would have been cheaper for us because it looks that we cannot get rid of them. I am so upset and frustrated with this company. The end. DO NOT USE THEM otherwise you CANNOT GET RID OF THEM.
Contract for 2 years is actually a 3 year contract. First 6 months free and then they add on 6 months, so the free was never in the 2yr contract to begin with. It's terrible. I have had trouble since September 2017. They finally agreed the box was faulty, so I have to ship it back or they would charge me $90. So I paid for it originally and then I paid to ship back, I have had no service since September 2017 but they keep billing me, I tried canceling my card that the payment but their site won't let you. So beware. Once you give payment options that's it. They will keep billing you, DON'T ANYONE SIGN UP WITH COMWAVE. THEY ARE A RIPOFF.
WINDSOR -- In August I decided to sign up but right after, I thought I'd think on it. I was charged $20, then each month $1.12 was charged to my credit card. Now the fun started trying to get hold of customer service. Multiple 30 to 45 minutes waits, transfers etc. I gave up until today. I waited, then finally got hold of customer service.
He could not take "I want to cancel my service" for an answer. He consistently asked why I did not want to try their service. "Your service is bad, I don't want to", over and over for 5 minutes until I lost it. Then there was silence. So I asked what is going on. "I'm typing your cancellation now". Then it was over. What a joke having to argue why I wanted to cancel. DO NOT USE THEM. I'll stay with Bell for $50 a month more.
TORONTO -- Took forever to be activated... Internet constantly went down. Went for 2 weeks with no service. While trying to resolve it waited on hold for very long periods of time, then would be told that their computers were down and would have to call back after waiting all that time. Finally after months of bad service, decided to cancel. This took several phone calls, and being on hold. I had to explain to 2 different customer service reps... being put on hold both times, before finally talking to supervisor to have to explain to him again. He assured me that it was going to be cancel, and I would not be paying any more money because of my experiences. That was the beginning of November.
December 11 I was charged for another month. Again I call... again wait on hold. He told me I was charged a cancel fee for each month left on contract. The previous supervisor never told me about this fee. My internet was down for 2 weeks before they could resolve it, and they did not refund me for that, but made sure they charged me for the cancel fee.
EDMONTON -- So, in September, I signed up for Comwave internet & phone; it seemed like a good deal. However, right from day one there were problems. Mainly, I wasn't getting the 30Mbps speed that was advertised. I called for service several times. The person on the other end did try to help but the problem persisted.
Finally, I had enough and canceled the internet service in mid-November. Just yesterday, I got a bill for over $200, mainly for breaking the contract! Yes, I was on a 3 year term, but no one - at any time - told me there was a charge for breaking the contract, never mind telling me what that charge would be. And, I was severing the contract for - what seemed to me - to be a valid reason: Comwave did not deliver what they advertised.
Today, I was speaking to a supervisor, Carlos, who told me that I could've switched the plan from a 3 year term to month-to-month. It would've been nice to know that earlier! Anyways, I am currently in the process of disputing the $200 cancellation fee. I do not - repeat - do not - recommend Comwave internet. Their phone service, however, if you've got an existing internet connection (it's a VOIP, Voice Over Internet Protocol; requires an internet connection) works decently.
Hi Rahul. I am sorry you feel this way. Please send me a message to firstname.lastname@example.org and I will gladly take care of this for you. ~Lisa
This is a horrible company to deal with. I say "company" lightly because they really don't exist. All of my attempts to resolve my internet issues went to either Sri Lanka, Bangladesh or some other remote part of the world. This company will TAKE your money, but will not give you anywhere near the promised service. When you try to close the account, they just keep on billing you.
This company then turns over the "unpaid" account to some American outfit who harasses you incessantly. They should be banned from doing business in Canada. I have just applied for a mortgage on a house, the house of my dreams and these ** now want me to pay them for service that I did not get. DO NOT under any circumstances, do business with this company. They are evil, They lie and they will cheat you.
I understand how frustratated you may feel about this experience. Please help me find a fair resultion for you, email me to email@example.com ~Lisa
MANSFIELD QUEBEC -- I was told I had a 30 days trial and I had to pay a 120$ to get the device ship. I received the device 3 weeks later. When I activate the device been 7 days I tried this. I have Xplornet internet provider and the device cuts always. I call today. I am supposed to be on a 30-day trial until the 6 December. I call today the 5 to deactivate and a sticker to return this device and now they tell me I have a month to month contract... unreal. A real SCAM. Please people be careful with these guys. Am still on the phone. Been over 2 hrs now and still no real answer. Always a different person and not one with same answer... This is unreal...