I've been a Comwave customer since 2009. Back when Comwave started there was almost no competition in the Canadian Market, today there are many options. I switched recently to one of the lower priced options and it was a disaster. I know a fair bit about VoIP and I can tell you that you get what you pay for. It was clear that the provider I was on was running some sort of freeware phone system as the quality was horrible. Never again.
I do recommend Comwave and just locked into another contract with them for 3 years. They gave me 6 months free in exchange for the contract. Comwave's main advantage is that they have been in the game longer than the others that they have been able to establish solid, fairly reliable service. Everybody is going to experience occasional issues, so it is important not to flip out over it, but instead take everything in stride. While there are many other providers who can undercut Comwave's prices, be aware that with many of them (maybe most of them?) that you may also "get what you pay for" with less-than-stellar phone service.
One good thing that can be said for Comwave is that they are consistent in every area - both good and bad. As for me personally, I've only had two issues with my service in the last five years, both of them related to the Comwave device breaking down. I have had one good experience (a device shipped to me overnight -- call went in at 10PM on a Tuesday and device arrived at 4PM on a Wednesday) and a not so good experience (took 5 days to get me a replacement device from Fri-Tues). Overall I do not have any issues with their customer service, on the few occasions I spoke with them they have been helpful and courteous.
Technical support has always been rock-solid, quick and efficient, no issues for a geek like me. The price is higher than other but as I said you get what you pay for. The lowest price is not always the best option. Any geek will tell you it is better to stick with a network and service that has been around for a while and has worked out all the bugs!
TORONTO -- DON'T EVEN THINK TO SIGN UP WITH COMWAVE!!! Comwave is absolutely the worst telecom company when it comes to customer support and trust me you will need it very soon. I had to call them on my 3rd day of service. February 7, 2015 I woke up to no internet whatsoever. I firstly called Rogers because I was told by Comwave account manager that I can call *8 directly because they are their resellers. (Lie number one). At Rogers I found out that they don't even have my information and I was told to call Comwave. I had to wait until 10am and then called.
First time I waited for 50 minutes in queue, listening how Comwave is striving to provide quick customer support. I hung up, called in 20 minutes again and again waited for 30 minutes. I hung up again and called back in another 20 minutes. While waiting I "took advantage" of their call back service and hung up, I received an automated call from Comwave scam squat immediately and automated message told me I'm number one in line... do not get too exited. I was back to infinite waiting in queue for the last time.
After another 30 minutes of waiting I realized that nobody is going to pick up the phone today at all. I do not understand how telecom company can have such poor communication service. DO NOT SIGN UP WITH COMWAVE. YOU WILL BE PUNCHING BRICK WALL WITH YOUR HEAD!!!! THEY DO NOT CARE ABOUT YOU!!!!
TORONTO -- Good, bad, ugly and unacceptable. Good - Long Time Bell Customer wanted to get into 21st Century with Home Phone Technology. Started of well with Customer Service people that were friendly and somewhat knowledgeable. Provided most but not all information relating to their VoIP solution.
Bad - Sales were determined. Consistently followed up. Almost annoying. Finally went with service. Received starter kit in mail 2 weeks (snail mail)! Set up was easy and painless. Service seemed to work OK. Persistent echo at times. Accessing IVR's (Telebanking) and Voice Mail that required Touch Tone tones was hit and miss. Ugly - Correspondence communication is only online Email and or through texts. No paper billing. Payments through Credit Card only. It's up to you to make the voice call.
Unacceptable - Credit Card because of business trip overseas and went over my limit. Payment of $1.90 was rejected. Here's the good part. Within 3 days service was disconnected. Now to get it back there's a reconnection fee of $75.00 (like you're starting new) but not new as now a security deposit is demanded. Unbelievable for $1.90!! My next call is to the Better Business Bureau. Like the burned out hockey player that promotes this company. They're all just hacks.
TORONTO -- Hey folks. So I have tried to make this work. Signed up for the 84.95 a month 50meg internet and the unlimited Canada and USA phone. Well I just got my bill today and much to my surprise they bill me for all the calls to the USA. Going to call on Monday and cancel my home phone service. I am filing a report with the BBB next and then on to the next form to post this as many places as I can. I just can't open every bill and be surprised every 30 days. I want my Primus account back. DON'T BELIEVE ANYTHING THEY SAY. Please, I ask you to give your business to anyone else.
TORONTO -- Warning. Please don't use Comwave. They are scam artist with a lot of hidden fees. Customer service is horrible. When you try to cancel they charge you for things you are unaware of stating there was a verbal agreement you were never notified of, nor do they have a copy of it. They also state all these fees are in Comwave's terms and agreements that I was never given nor was informed of. I paid more so I would not have a contract yet they still won't allow you to cancel!
Phone goes down more than it works. Comwave usually can't fix the problem and always blames the internet company. Home phone didn't work. Comwave was unable to fix and trying to cancel they won't even transfer you to the customer service department. Then they won't give you the information on where to send back their box. Worst company I have ever dealt with. Even if the phone was free I don't want to deal with their company.
VANCOUVER -- Comwave's low monthly payments may seem like a deal until the extras are added in. The total bill may be equal to or more than equal services provided by the more reputable Bell, Telus and Shaw services. I agreed to a 3 year term with Comwave and the telephone modem they sent me, after several hours with their technical department, did not work. Sending it back was at my cost and they sent me a replacement with the same result. An additional hour spent with their technical department with no success.
Their technical representative did not have the authority to cancel my service, neither did two more customer representatives they transferred me to. The supervisor informed me that he could cancel service but the cancellation fee of $350.00 would be charged to my credit card, as the real problem as the put it was my lack of patience. It took almost 2 hours for them to agree to cancel service and waive the charges. If you are thinking Comwave, think again or better yet don't even think about it.
TORONTO -- I have been with Comwave since 2009. My 3 years agreement finish in Sep/2013. On July/2015 I called them to cancel my account because they start charging me high amount on May and June. When I ask them why, they said "It is currency exchange from USD to Canadian dollar." I discovered today they charge my MC $44.99 on Jul/6th and $107 on Jul/20th. When I called them and ask them "Why the last charge?" They said "This is for cancellation Fee and number transfer Fee." They said this number is theirs, while it is mine. I transfer it from Bell without any Fee.
I did transfer my home # and my Cell # many times within 15 years. No other company charge me like this, never. They shocked me with this charge. I decide to tell my friend what happened with me with Comwave. I will never think with this company anymore. Be careful. Don't start before you know the end.
I hate Comwave. They duped me into a three year contract and it cost me over $200 to get out of a VOIP contract. Please get the word out there NOT to do business with Comwave. They use deceptive tactics to lock you into a ridiculously long contract for a "free" service that they charge over $20/month and then have the audacity to charge you an arm and a leg to let you out of the contract. ** them. I HATE COMWAVE and will make sure that I post over 200 negative comments about them. One for every dollar they took from me. Don't get COMWAVE. Their service sucks and so do their contracts.
TORONTO -- Comwave should be judged by tricky and dishonest. I called Cuba through them. They advertised a rate of .85 cents. Now, these 85 cents are in US Dollars. They use an exchange rate that is not existing in banks. Adding the taxes, the real rate is 1.25 Canadian dollar. They never charge the real time that you use. If your call is of 12 minutes they charge you 15 minutes. You pay them a fee of 2.95 dollars only for the service.
At the end I paid around 20 dollars extra each closing by such tricks. Now I'm struggling to close my account, calls for one hour, transferred from one phone to another with long waits and my account still open. If you want to be robbed and also not respected as a client, use Comwave!!!