Comwave - Page 3

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1.0 out of 5, based on 31 ratings and
47 reviews & complaints.

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Bad Experience
Posted by on
NORTH YORK, ON M3J 2P5 -- I had a very bad experience with Comwave and my advice to you is avoid them. They advertise a free 6 months free trial, the first 3 you can cancel without questions. Guess what? They charge you $50 for that without tell you first when you join.

The connections were very bad most of the time, the other parties couldn't hear me properly (I have Panasonic Phone sets, 2 years old). The modem is taking down the Internet upload/download speed even when I don't talk over the phone.

For long distance calls I called them to ask about the rates if I simply dial the number without any long distance plan. They told me it was 3 cents per minute. Guess what? They charged me 20 cents per minute almost 7 times more. I called them and they agreed to credit me but only to my account. When I told them I cancelled the service with them they said they cannot credit me under the circumstances.

I had to escalate to get from them the promise they'll reimburse the difference.
When I joined I specifically asked them not to charge any invoice to my credit card. Guess what, they charged my credit card I used to pay for the modem shipment. The superior manager told me that they only charge credit cards, they don't have any other payment method, though the call center and the supervisor admitted their mistake and they said the bankk account is available for payments.

Bottom line: they cheat you and they make you're life miserable on your hard earned money.
     
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Alain on 2011-08-10:
I just took a glance at reports on Comwave and they have complaints on multiple websites including this one. File an official complaint about this with the Canadian Radio-telephone and Telecommunications Commission via http://crtc.gc.ca/eng/consmr.htm or by calling them at (877) 249-2782 or (819) 997-0313.
patel on 2012-02-05:
Hello

COMWAVE is cheating people to get service. Loyalty department has no Loyalty at all. Please careful and ASK them is there any other charges to cancel their service.
I gor very bad experience with COMWAVE HOME phone service. At first when I got call from telemarketer I was told there is no other charge and I don't want to go to contract I can cancel any time without any charge. Now they ask me to pay shipping charge to get their modem. I got phone set up and there are no clearance in their line at all. I did many complaint and was advised they are fixing it. I was tired off using their service, After holding phone about an hour every time I got the tech and was asking me to get some test done. Even though problem is with their device they try to blame on your Internet company. Final result they don
Robin De Nicolais on 2014-03-16:
I could add my experience with Comwave to this list, but it has all been said in the above posts. I experienced exactly the same frustrations as everyone above. My husband signed us up for this and our PIVOS does not work with it either. We have had more arguments about Comwave because when he calls their customer service they sweet talk their way out of it and always end up blaming Bell for any issues that we experiencing. I'm tearing my hair out!
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If I Only Knew
Posted by on
If I only knew the true story of Comwave, I would have never signed up for it. Here are issues:

- First off, they sent us a modem. Normally that would be fine, except in house of 5 phones, we were only able to link 3 to the modem.
- The voice/sound quality was horrible.
- The worst part of it was that by installing this modem, it de-activated our security system. All of a sudden we noticed that the home alarm system was not working. It was the same day that the modem was put in. When we called them, they said we need a separate unit for the alarm and we would have to pay for it. This is something they should have told us when they signed us up. NOT HAPPY!!
- When we set up the modem, our number was changed so when we called someone, a different number showed up. They said it would be like that for a few day, but it ended up being that way for a week.

This is the big stuff that we had to deal with. Now we have to pay our own money to have the modem sent back. It just keeps getting worse. Never again. I wish I had read these reviews before I signed up.
     
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Alain on 2011-06-25:
I took a look around and you're right that some of the reviews on Comwave are none too flattering. Is there another Voip service available in your area?
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Telephone Service
Posted by on
ONTARIO, CANADA --
I switched my home phone line from Rogers to COMWAVE to save money on my telephone bill. This is my personal experience.

1) First Comwave customer service said, I required a router to connect to high seep internet modem which will cost $76.00 and took my credit card # and said other than the extra Router, the Comwave line will work just the Rogers line. But this was not the case. Comwave claimed I would be able to use my normal phone jacks. This was not so. When I called them, they said they did not guarantee it would. I was asked plug every phone straight into the Router. This was just stupid as I have 3 floors and require phones to be on all floors. The CSR suggested running a line from the phone in the basement to the router on the top floor. I asked him if he would have a phone line running across his entire house.
2) Comwave home phone did not support my Home Alarm system run by ADT.
3) Comwave took my phone # from Rogers. When I switched back to
Rogers, Comwave charged me $50.00. This was after they said, I would be able to refund all of my money within the first month if I was not satisfied with the service.
4) Comwave's line had a lot of noise and was not as clear as a normal home phone line.
5) At one point during the time I had Comwave service, the service went out for about 6 hours.
6) Just 2 weeks, they charged me from my credit card $76.00 +$56.50 but will now only refund $ 50.00 when they receive their router box.

People should be very carefully when you subscribe something like VOIP phones, especially Comwave.
     
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tnchuck100 on 2010-08-25:
Today's world of technology is not for the techno-illiterates. (No disrespect for anyone intended.)

The point is many technical services available today are fraught with 3rd party dependencies. Many times these requirements and restrictions are not disclosed by one of the service providers. Their sole concern is getting you into a contract by any means possible. Deceptively if need be. Should problems arise you are caught in the middle of corporate finger-pointing. With little recourse.

In today's environment it would best in anyone's best interest to check with someone who already uses the service you are considering or is technically savvy.
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Don't Buy Home Phone Services
Posted by on
My mother purchased the Comwave home phone in November 2009.Immediately her extensions were not working and so she was told to buy their phones which were " free". She did and she did not know that this means she was cancelling her trial period and going into a contract.

The buzzer connection to allow her to open the apartment door through the telephone system has not worked from day 1 and if we call Comwave they refer us to the Super. Then the super of the building tells us to talk to Comwave.

Now my mother decides to go to another provider and Comwave wants to charge her $ 200 for " cancellation of contract " !!!!!! She is 83 years old.

PLEASE DO NOT BUY COMWAVE HOME WE DO NOT RECOMMEND TO ANYONE.
     
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Anonymous on 2010-01-13:
"She is 83 years old."

What does her age have to do with anything? Are you suggesting they took advantage of her because she's elderly?
Nohandle on 2010-01-13:
Thanks for your warning on Comcave Canada. I don't live in your area but many do. No matter the age, most companies don't take age into consideration in opening an account as long as they are legally responsible. My 92 year old aunt enjoys using her age as a response but she's sharper than most anyone. Actually she uses it to her advantage if it suits her.
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Poor Phone Line
Posted by on
Rating: 1/51
DUNDAS -- Have had Comwave phone for about 6 months, during the entire time the landline was "not working" properly, thought it was my phones. Bought new phones still not working. I could probably only hear every 3rd or 4th word of the person on the other end of the phone. So I'm paying for a landline but using my cell all the time, something wrong with this. I spoke to a friend with the identical issue, she too is with Comwave. We could hear each other perfectly though. So I guess if each party has Comwave then there is no problem but most do not use Comwave. Comwave said we can cancel the service but our phone number now belongs to them but they'll sell it to us. I've had the number for 15yrs. Called Bell, whom I loath but the landlines at least work, and they said they would look after changing our service and we would have our number, no cost. Comwave called us but I was unable to speak to them so I asked them to call back in half an hour. That was 4 days ago, still haven't heard from them. My landline is back with Bell as of today, have my phone number back and I can hear every word of the people calling me. By the way, outside of free long distance (which I have with my cell phone provider) Comwave was quite expensive so not worth changing to them based on their product, pricing and service, bad experience all around.
     
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Comwave, Worst Experience Ever With a Phone Company
Posted by on
Rating: 1/51
I used comwave home phone for about a year, amount of time spent on calling them with all kind of issues was the most frustrating part. they told me it was my internet and not their phone that was the problem. even though all the other devices worked just fine on the same internet. their phone skips half the conversation. there CSR actually told me to go to the neighbor's house and see if it works there. finally I asked to cancel my account and I was told I would have to pay $300 to cancel. they have no shame; will not admit their product is the problem and won't let you out without charging a hefty fee. DO NOT sign up with them, they will lure you with all kind of promos and bargains in the beginning. trust me its not worth it. I am only putting this out there so even if I can help one person from getting scammed, it will be worth my time.
     
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They Don't Tell You Everything You Need to Know
Posted by on
Rating: 1/51
TORONTO -- I feel the need to write this review to warn people about this horrible company...

First, they lied to me and told me that if I signed a 2 year contract then I'd get 6 months free after. After getting 6 months "free" I was told that by accepting the service for 6 months for free then I had "accepted" and "signed" a 3 year contract with them subsequent to the free service. They did not inform me that by accepting to take 6 months for free then I'd be getting myself into another contract.
I asked them to tell me when I signed the 3 year contract and they informed me that they had an audio recording of the agreement yet they couldn't disclose it.

Second, they sent an email for a promotion for a second line and, although I never replied, I found charges on my Visa for an additional line that I did NOT mention wanting.


Worst company.
They don't tell you all the facts!
     
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Terrible Service!
Posted by on
Rating: 1/51
HAMILTON, ONTARIO CANADA -- Comwave is the worst phone and Internet company out there! I have been with them for 3 months now and they service sucks. randomly shuts off, they lock you in to a 3 year contract and the service is the worst.

Go to Bell or Rogers or any other company. Comwave didn't give me the correct information when signing up. They don't credit anything to my account, they have billed multiple bills within a month that they never told me about.

Comwave billed my account 7 days prior to the bill date and then didn't compensate for the NSF fees or anything. my next stop is the local newspaper and onward from there. Comwave should be shut down or put under new management. When the service instillation people came to install everything, they left open/exposed wires... I have children and that's unacceptable. and then, after they left for an hour they came back because they had "forgotten" to do something!!! seriously???

Hire professionals!! Comwave employees don't communicate with each other, they do not put the notes on your file, Comwave simply doesn't care. And the worst part is.. they are appealing to the lower income families and robbing them of their hard earned money. Its unfair and something needs to be done.
     
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B.Lee on 2014-05-13:
No experience, but thank you all!
Was considering Comwave, considering Bell and Rogers are greedy, but after reading your reviews I think Rogers may be better than dealing with these @$@$':#Les.
Tie Domi, what are you thinking? You really need the cash to back these guys? What the hell dude? Respected you playing hockey, but WT#?
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Horrible Comwave Service
Posted by on
Rating: 1/51
N/A -- After being pulled in by Comwave with low rates it was not long before I realized that the service is the worst I have ever came across in all my life.

I had long distance service and the service would be down twice a week. Sometimes the access number cannot even be dialed. If you approach your credit limit your service is cut for no reason.

The customer service people are definitely not based on North America and the worst ever.

You can probably save some money on the rates but be prepared for some serious frustration in the process. This is not a service for serious people.
     
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Bad Service
Posted by on
Rating: 1/51
GATINEAU, CANADA, ARKANSAS -- We have been customers for Comwave for the last three months. The only thing I can say is bad service. At first the Internet speed was fluctuating for several months, then once we call support we lost our service completely. Once they got the service back up we know have no phone line for the last month and a half. We have called technical service, they either hang up during the conversation or do not answer. I have noticed that you are very good at taking the money off my credit card. There does not seem to be any problems for that part of your service.
     
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