Contacting this company was a huge mistake in my life. I was in states. I was planning to move to Canada. So I contacted them for a home phone service. I ended up not going to Canada and never activated their service or never used any of their services even for a second or minute. In fact I had no communication with them. Almost a year later I came to learn that the company was billing me every months and at some point they forwarded a huge amount of due to the collection agency.
I called them many times and tried my best to explain to them that I have not even been in Canada nor activated their service ever. But they are too hungry for money and are out there for exploitation by any means. Being a busy professional person and being not in Canada it was hard for me to follow up. Last month I was checking my credit score and noticed that there is still a claim by that company for almost $800, and this has almost crushed my credit score!!! My advice for everyone is stay a thousand kilometers away from this company! Never even contact them! unless you are looking for unwanted troubles in your life!
SARNIA -- We have been Comwave customers only for a little over a month but have experience problems with connectivity from the beginning. They sent COGECO to verify the service to our location four times. This was confirmed, four times. The last technician visited on July 19th and was very thorough. I spent many hours on the phone with Comwave technicians who confirmed the signal was correct to their modem but we could get no signal out of the modem (sounds like a modem problem).
For the past 14 days we have had absolutely no connectivity at all and for the past 13 days they have insisted that they were awaiting a report from Cogeco... good work guys! Customer Service promised more follow-up but the calls never came and then they would not return calls (Clara especially). On almost all of our almost daily calls they said they were "escalating " this problem... nothing happened.
This company is rotten to the top. Service personnel who take the technical and customer service calls are impeccably polite and every day gave the same response, "We are escalating your problem and you should hear from us in 24 to 48..." 336 hrs and counting. The Technical, Customer Service and Management of this company have no respect for clients and think, I am sure, that they can get new customers easier than taking care of the existing ones. I loath the day we called them the first time. I would only recommend that anyone avoid business with them.
CALGARY, ALABAMA -- I regret the day I made the decision to switch to this thieves, they promise heaven and give you hell when you decide to "abandon" them. I switch to another provider because they could not offer the internet speed I required, then they charged me with all possible fees they could. No telling you they charge me for the month I did not have service and $200 dollars per each service (internet and phone). They told me I was going to be charged that amount but they "forgot" to tell me that was for each service!!! They only go for your money, they don't care customers or service!! What a nightmare. If there were negative stars I would give them -10. It is a ** service.
SCARBOROUGH-ON -- INTERNET. The internet shuts off at least once to twice a day without warning where you have to restart the router to get it working again. Even though we have one of their fastest internet speeds, it still lags a lot and usually half the speed of what we pay for when checking with speedtest.net.
PHONE. The phone will just stop working for days at a time. Since landline phone is all my grandparents use for communication, it makes it very hard for them when it goes down for seemingly no reason for the longest time of 4 days.
SERVICE. We have had it for I believe 2 years now. I have had to call customer service over 20 times because of billing issues, internet issues, and phone issues. Every single time I have always called there has always been a long wait time (30-45min+) with the exact same message, "We are experiencing higher than normal call volumes today. Thank you for your patience." Well my patience has finally worn thin. If it's "higher than normal" every single day, that is normal and you need to hire more people to accommodate for those calls.
NEWMARKET -- The Internet went down suddenly on Sunday evening around 9 pm. It is far from the first time I have internet reliability issues with Comwave. Well, Comwave technical support is not open until the Monday morning at 9 am. I called them in the morning, and after nearly 45 minutes, they tell me that have to get a technician, which would take 2 to 3 days. I asked to talk to a supervisor, and he told me they are reliant on Rogers cable, and they cannot do anything more. He also said that he was receiving reports from my area from Rogers.
I got enough and asked for a supervisor with Customer Service, and he said he cannot waive the 200$ penalty for cancelling the service. I checked with Rogers, and they had no problems in my area whatsoever. Comwave staff are liars, and incompetent, and their penalty is really a scam for a pathetic internet service. Anyone, stay away from Comwave.
I was a happy customer with Call Select until this company was bought by Comwave. I used their service for long distance calling only. When Comwave bought Call Select they raised the rates by ~50%. Unfortunately, I was too lazy to shop around to find a decent company. What triggered this review is what I discovered today which is being charge exchange rate on top of the 50% increase in their rates. It turned out that they have been charging me the exchange rate for the past 3 years without bothering to alert me that they made this HUGE change.
This means that they have been stealing my money for the past 3 years and I accidentally learnt about this today after I suspected that the total amount did not add up! I called their customer service and the person I spoke with pointed me to their fine print on the bill!!! I decided to cancel my service with them immediately. I urge everyone else to do the same because this company lacks transparency and I even do not trust the number of minutes they have been charging me for!
VAUGHN -- I had been with this terrible company almost 2.5 years ago for my home phone and internet. It was a nightmare with my internet. I spent hours and hours with the technical support to fix cutting down my internet but it was useless. My alarm monitoring station always call me that there is no communication. My daughter has to go to the library to study because of no internet. The main thing for this company is to get money with terrible service. Last month they issued 18$ credit because of cutting off which does not mean anything, and when I cancelled the internet, they cancelled the credit. I don't recommend this company even if they offer free service.
TORONTO -- I recommend that nobody use Comwave Internet services. They have no customer service at all. Your hold times are forever when you call in. They have hidden fees that can range from $100-$200. I was under the impression it was a monthly service but later found out it was a three year contract. One of my payments did not come out of my account and they cancelled my internet service, had Shaw who the use to install/reinstall, then wanted to charge me $200.00.
Very quick to try to collect monies from your account and will try every day by debit to do so. When trying to resolve I had no customer service. They are all about money. Always refer you to a supervisor who did not listen and just wanted money from me. All staff trained to say the same thing. In closing don't use Comwave Canada at all. I highly recommend you don't get involve with a company who runs on bare bones.
TORONTO -- This company is nothing but a scam, customer service is atrocious. I wrote a long complaint on this website to which their social department responded, "we are sorry to hear of your experience, please email us and we will help you". When you click on the link they DON'T RESPOND what a bunch of scammers!!. So, a client is complaining - they say they will help but THEY DON'T. It's just another scam to give optics and reduce the impact of all the shitty reviews they get online. Plain liars!! Throw your money in the garbage or deal with these frauds!! Choice is yours!
Started with ** October of last year. Let me tell you the worst year ever. They tell me about a contract for more deals so I sign up and pay all the fees and get my internet set up. One month past and it was fine and then started the problems... 15 mg speed was not 15 but 3 or 4. I called them sat with a tech on the phone for hours and then he said, "Ok will sent a tech to your house," and the tech came did nothing and left.
Til this day I have problems. I sit on the phone with them 2 or 3 times a week and to get my problems solved but nothing. Now I'm having problems with the internet turning off and on and they won't do anything to fix it but tell me, "We will call you when you're home," so I can sit and troubleshoot my internet over and over and over. The problems never get fixed. And they don't tell you when you sign up if you want to cancel that you would have to pay a ** load of money to cancel. DON'T GO WITH COMWAVE. SAVE YOUR TIME AND PAY FOR A BETTER PROVIDER.
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– The Comwave Team