Comwave - Page 3

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1.0 out of 5, based on 35 ratings and
51 reviews & complaints.

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Comwave is a SCAM
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This is a company of crooks!! I thought I would give it a try, what the heck, 6 months free. It took more than a month of dealing with the techs (who were polite) and finally got it working. They kept blaming my cogeco mode. Anyway, come may, we decided we were not interested. When I called, a very rude agent who had trouble with the English language told me I was locked in for a 3 year contract. I guess somewhere in the agreement, it says that if we keep the service for 3 months, we agree to a 3 year contract. I tried and tried to get a sensible person but to no avail. I finally sent their modem back by registered mail for a cost of about 11 dollars. I have contacted the Better Business Bureau and finally got some action. Last week, I got a call saying if I agreed to paying $59.85, they would let me off the hook. I hate to do it but I might go for the easier softer way. DO NOT GET INVOLVED!!!! If you are, go to the BBB. and good luck.
     
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Alain on 09/22/2011:
I went to
http://comwave.net/legal.shtml
and they do indeed have a clause that they used to get you. In section 3.04 Promotions: "Customers who sign with Comwave Home Phone service for 1 year and are rewarded with 6 Free Bonus Months; the six months are on top of the 12 month term and not included as part of the term." Yep, buried in Section 3. This legal jargon looks like Perry Mason put it together. Pay the bums and thank you very much for the warning. I wouldn't let this company clean my cat's litter box.
Mr. T on 03/21/2012:
I am in the same boat. COmwave is going to charge some 600 dollars. How do I cancel it?
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Horrible phone service, horrible customer service.
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When I sign up with Comwave, I chose the no contract option, cancel anytime, they sent me a modem for which I was charge $75.00, I was told that if I ever do not want their service I was going to get my money back, after two months of bad service, drop calls, people I called weren't able to hear me, I decided to cancel the service, for 3 months I tried to talk to somebody, but I got put on hold for very long period of time, to the point that I had to hung up, and called again latter, they kind of refuse my cancellation order, even no I had the contract that said cancel anytime no penalties, finally the told me that in order to cancel the phone service I will get a phone call from the president or vice president of Comwave to discuss my cancellation order, I do not recalled having somebody so important from bell or rogers ever calling me to discuss why I want to cancel a service, well anyway the guy calls me when he probably knows I am at work, the last time he called me was to say that they were going to charge a fee for cancelling the service from them, even know I was paying more money a months to cancel anytime, now I am stuck with this modem and the fee that they charged to my credit card, I think this people are crooks they promise anything in order to get you to sign service with them, do not fall for those adds of cheap service because at the end you will loose more than what you were paying before
     
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comwave :( on 07/30/2013:
I specific told them that I do not want a contract and they said yes no problem
the service is really bad now I want to cancel and they would not let me, or I have to pay a penalty they really suck !!
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Bad Experience
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NORTH YORK, ON M3J 2P5 -- I had a very bad experience with Comwave and my advice to you is avoid them. They advertise a free 6 months free trial, the first 3 you can cancel without questions. Guess what? They charge you $50 for that without tell you first when you join.

The connections were very bad most of the time, the other parties couldn't hear me properly (I have Panasonic Phone sets, 2 years old). The modem is taking down the Internet upload/download speed even when I don't talk over the phone.

For long distance calls I called them to ask about the rates if I simply dial the number without any long distance plan. They told me it was 3 cents per minute. Guess what? They charged me 20 cents per minute almost 7 times more. I called them and they agreed to credit me but only to my account. When I told them I cancelled the service with them they said they cannot credit me under the circumstances.

I had to escalate to get from them the promise they'll reimburse the difference.
When I joined I specifically asked them not to charge any invoice to my credit card. Guess what, they charged my credit card I used to pay for the modem shipment. The superior manager told me that they only charge credit cards, they don't have any other payment method, though the call center and the supervisor admitted their mistake and they said the bankk account is available for payments.

Bottom line: they cheat you and they make you're life miserable on your hard earned money.
     
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Alain on 08/10/2011:
I just took a glance at reports on Comwave and they have complaints on multiple websites including this one. File an official complaint about this with the Canadian Radio-telephone and Telecommunications Commission via http://crtc.gc.ca/eng/consmr.htm or by calling them at (877) 249-2782 or (819) 997-0313.
patel on 02/05/2012:
Hello

COMWAVE is cheating people to get service. Loyalty department has no Loyalty at all. Please careful and ASK them is there any other charges to cancel their service.
I gor very bad experience with COMWAVE HOME phone service. At first when I got call from telemarketer I was told there is no other charge and I don't want to go to contract I can cancel any time without any charge. Now they ask me to pay shipping charge to get their modem. I got phone set up and there are no clearance in their line at all. I did many complaint and was advised they are fixing it. I was tired off using their service, After holding phone about an hour every time I got the tech and was asking me to get some test done. Even though problem is with their device they try to blame on your Internet company. Final result they don
Robin De Nicolais on 03/16/2014:
I could add my experience with Comwave to this list, but it has all been said in the above posts. I experienced exactly the same frustrations as everyone above. My husband signed us up for this and our PIVOS does not work with it either. We have had more arguments about Comwave because when he calls their customer service they sweet talk their way out of it and always end up blaming Bell for any issues that we experiencing. I'm tearing my hair out!
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If I Only Knew
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If I only knew the true story of Comwave, I would have never signed up for it. Here are issues:

- First off, they sent us a modem. Normally that would be fine, except in house of 5 phones, we were only able to link 3 to the modem.
- The voice/sound quality was horrible.
- The worst part of it was that by installing this modem, it de-activated our security system. All of a sudden we noticed that the home alarm system was not working. It was the same day that the modem was put in. When we called them, they said we need a separate unit for the alarm and we would have to pay for it. This is something they should have told us when they signed us up. NOT HAPPY!!
- When we set up the modem, our number was changed so when we called someone, a different number showed up. They said it would be like that for a few day, but it ended up being that way for a week.

This is the big stuff that we had to deal with. Now we have to pay our own money to have the modem sent back. It just keeps getting worse. Never again. I wish I had read these reviews before I signed up.
     
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Alain on 06/25/2011:
I took a look around and you're right that some of the reviews on Comwave are none too flattering. Is there another Voip service available in your area?
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Telephone Service
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ONTARIO, CANADA --
I switched my home phone line from Rogers to COMWAVE to save money on my telephone bill. This is my personal experience.

1) First Comwave customer service said, I required a router to connect to high seep internet modem which will cost $76.00 and took my credit card # and said other than the extra Router, the Comwave line will work just the Rogers line. But this was not the case. Comwave claimed I would be able to use my normal phone jacks. This was not so. When I called them, they said they did not guarantee it would. I was asked plug every phone straight into the Router. This was just stupid as I have 3 floors and require phones to be on all floors. The CSR suggested running a line from the phone in the basement to the router on the top floor. I asked him if he would have a phone line running across his entire house.
2) Comwave home phone did not support my Home Alarm system run by ADT.
3) Comwave took my phone # from Rogers. When I switched back to
Rogers, Comwave charged me $50.00. This was after they said, I would be able to refund all of my money within the first month if I was not satisfied with the service.
4) Comwave's line had a lot of noise and was not as clear as a normal home phone line.
5) At one point during the time I had Comwave service, the service went out for about 6 hours.
6) Just 2 weeks, they charged me from my credit card $76.00 +$56.50 but will now only refund $ 50.00 when they receive their router box.

People should be very carefully when you subscribe something like VOIP phones, especially Comwave.
     
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tnchuck100 on 08/25/2010:
Today's world of technology is not for the techno-illiterates. (No disrespect for anyone intended.)

The point is many technical services available today are fraught with 3rd party dependencies. Many times these requirements and restrictions are not disclosed by one of the service providers. Their sole concern is getting you into a contract by any means possible. Deceptively if need be. Should problems arise you are caught in the middle of corporate finger-pointing. With little recourse.

In today's environment it would best in anyone's best interest to check with someone who already uses the service you are considering or is technically savvy.
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Don't Buy Home Phone Services
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My mother purchased the Comwave home phone in November 2009.Immediately her extensions were not working and so she was told to buy their phones which were " free". She did and she did not know that this means she was cancelling her trial period and going into a contract.

The buzzer connection to allow her to open the apartment door through the telephone system has not worked from day 1 and if we call Comwave they refer us to the Super. Then the super of the building tells us to talk to Comwave.

Now my mother decides to go to another provider and Comwave wants to charge her $ 200 for " cancellation of contract " !!!!!! She is 83 years old.

PLEASE DO NOT BUY COMWAVE HOME WE DO NOT RECOMMEND TO ANYONE.
     
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Anonymous on 01/13/2010:
"She is 83 years old."

What does her age have to do with anything? Are you suggesting they took advantage of her because she's elderly?
Nohandle on 01/13/2010:
Thanks for your warning on Comcave Canada. I don't live in your area but many do. No matter the age, most companies don't take age into consideration in opening an account as long as they are legally responsible. My 92 year old aunt enjoys using her age as a response but she's sharper than most anyone. Actually she uses it to her advantage if it suits her.
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Do Not Get Involved With Comwave - Bad Experience
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Rating: 1/51
MISSISSAUGA -- I was with Comwave for more than three years. Recently I decided to move to another home phone provider. I checked with them first about when my contract ends. They told me end of September. Since it is near September and it will take time for the new provider to transfer the number, I decided not to cancel the service right now. As soon as the new provider started working on the phone number transfer, I noticed they immediately charged me $50 for the service charge. Plus they not only charged me additional month but also charged me for the remaining contract. For only two days, they charged me over $130. Today, when I came phone I found my phone is no longer working -- they stopped my service without hearing from me!

If you see this review, please think it over before you decide to go with them. They are big robber!

I forgot to mention that they customer service is the worst I ever seen.
     
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Terrible Customer Service
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Rating: 1/51
I would have been better served if I had read the reviews before making the call to Comwave.

I saw a beautiful add on the Web describing Comwave service, but I found out, only after tree days of making that call, that it I a terrible company to do business with as well as poorly trained customer service reps.

I made the call on Wednesday, and they were to have the installation in place once they received a copy of void check. In the mean time I realized that I made a hasty decision and three days later decided to cancel, knowing that there was a 9 day delay in processing the payment as well as that was a 30 day trial period.

Red flag number one: No company expecting new customers (because that was the extension that I dialed expecting prompt attention) keeps them on hold for over 30 minutes before acknowledging their presence.

Red flag number 2: It is rather unlikely that a company that means business, would inform its customers (unhappy ones at that) that thy could not have their service cancelled, even though it was well within the cancellation period.

After being transferred from one representative to another, and totaling about one hour, I hung up with the problem not resolved. I have filled out the customer complaint and survey of satisfaction on its web page. I am waiting a response, which apparently reaches the president's desk.
     
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Poor Phone Line
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Rating: 1/51
DUNDAS -- Have had Comwave phone for about 6 months, during the entire time the landline was "not working" properly, thought it was my phones. Bought new phones still not working. I could probably only hear every 3rd or 4th word of the person on the other end of the phone. So I'm paying for a landline but using my cell all the time, something wrong with this. I spoke to a friend with the identical issue, she too is with Comwave. We could hear each other perfectly though. So I guess if each party has Comwave then there is no problem but most do not use Comwave. Comwave said we can cancel the service but our phone number now belongs to them but they'll sell it to us. I've had the number for 15yrs. Called Bell, whom I loath but the landlines at least work, and they said they would look after changing our service and we would have our number, no cost. Comwave called us but I was unable to speak to them so I asked them to call back in half an hour. That was 4 days ago, still haven't heard from them. My landline is back with Bell as of today, have my phone number back and I can hear every word of the people calling me. By the way, outside of free long distance (which I have with my cell phone provider) Comwave was quite expensive so not worth changing to them based on their product, pricing and service, bad experience all around.
     
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Comwave, Worst Experience Ever With a Phone Company
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Rating: 1/51
I used comwave home phone for about a year, amount of time spent on calling them with all kind of issues was the most frustrating part. they told me it was my internet and not their phone that was the problem. even though all the other devices worked just fine on the same internet. their phone skips half the conversation. there CSR actually told me to go to the neighbor's house and see if it works there. finally I asked to cancel my account and I was told I would have to pay $300 to cancel. they have no shame; will not admit their product is the problem and won't let you out without charging a hefty fee. DO NOT sign up with them, they will lure you with all kind of promos and bargains in the beginning. trust me its not worth it. I am only putting this out there so even if I can help one person from getting scammed, it will be worth my time.
     
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