I would have been better served if I had read the reviews before making the call to Comwave.
I saw a beautiful add on the Web describing Comwave service, but I found out, only after tree days of making that call, that it I a terrible company to do business with as well as poorly trained customer service reps.
I made the call on Wednesday, and they were to have the installation in place once they received a copy of void check. In the mean time I realized that I made a hasty decision and three days later decided to cancel, knowing that there was a 9 day delay in processing the payment as well as that was a 30 day trial period.
Red flag number one: No company expecting new customers (because that was the extension that I dialed expecting prompt attention) keeps them on hold for over 30 minutes before acknowledging their presence.
Red flag number 2: It is rather unlikely that a company that means business, would inform its customers (unhappy ones at that) that thy could not have their service cancelled, even though it was well within the cancellation period.
After being transferred from one representative to another, and totaling about one hour, I hung up with the problem not resolved. I have filled out the customer complaint and survey of satisfaction on its web page. I am waiting a response, which apparently reaches the president's desk.
DUNDAS -- Have had Comwave phone for about 6 months, during the entire time the landline was "not working" properly, thought it was my phones. Bought new phones still not working. I could probably only hear every 3rd or 4th word of the person on the other end of the phone. So I'm paying for a landline but using my cell all the time, something wrong with this. I spoke to a friend with the identical issue, she too is with Comwave. We could hear each other perfectly though. So I guess if each party has Comwave then there is no problem but most do not use Comwave. Comwave said we can cancel the service but our phone number now belongs to them but they'll sell it to us. I've had the number for 15yrs. Called Bell, whom I loath but the landlines at least work, and they said they would look after changing our service and we would have our number, no cost. Comwave called us but I was unable to speak to them so I asked them to call back in half an hour. That was 4 days ago, still haven't heard from them. My landline is back with Bell as of today, have my phone number back and I can hear every word of the people calling me. By the way, outside of free long distance (which I have with my cell phone provider) Comwave was quite expensive so not worth changing to them based on their product, pricing and service, bad experience all around.
I used comwave home phone for about a year, amount of time spent on calling them with all kind of issues was the most frustrating part. they told me it was my internet and not their phone that was the problem. even though all the other devices worked just fine on the same internet. their phone skips half the conversation. there CSR actually told me to go to the neighbor's house and see if it works there. finally I asked to cancel my account and I was told I would have to pay $300 to cancel. they have no shame; will not admit their product is the problem and won't let you out without charging a hefty fee. DO NOT sign up with them, they will lure you with all kind of promos and bargains in the beginning. trust me its not worth it. I am only putting this out there so even if I can help one person from getting scammed, it will be worth my time.
HAMILTON, ONTARIO CANADA -- Comwave is the worst phone and Internet company out there! I have been with them for 3 months now and they service sucks. randomly shuts off, they lock you in to a 3 year contract and the service is the worst.
Go to Bell or Rogers or any other company. Comwave didn't give me the correct information when signing up. They don't credit anything to my account, they have billed multiple bills within a month that they never told me about.
Comwave billed my account 7 days prior to the bill date and then didn't compensate for the NSF fees or anything. my next stop is the local newspaper and onward from there. Comwave should be shut down or put under new management. When the service instillation people came to install everything, they left open/exposed wires... I have children and that's unacceptable. and then, after they left for an hour they came back because they had "forgotten" to do something!!! seriously???
Hire professionals!! Comwave employees don't communicate with each other, they do not put the notes on your file, Comwave simply doesn't care. And the worst part is.. they are appealing to the lower income families and robbing them of their hard earned money. Its unfair and something needs to be done.
N/A -- After being pulled in by Comwave with low rates it was not long before I realized that the service is the worst I have ever came across in all my life.
I had long distance service and the service would be down twice a week. Sometimes the access number cannot even be dialed. If you approach your credit limit your service is cut for no reason.
The customer service people are definitely not based on North America and the worst ever.
You can probably save some money on the rates but be prepared for some serious frustration in the process. This is not a service for serious people.
GATINEAU, CANADA, ARKANSAS -- We have been customers for Comwave for the last three months. The only thing I can say is bad service. At first the Internet speed was fluctuating for several months, then once we call support we lost our service completely. Once they got the service back up we know have no phone line for the last month and a half. We have called technical service, they either hang up during the conversation or do not answer. I have noticed that you are very good at taking the money off my credit card. There does not seem to be any problems for that part of your service.
TORONTO -- I got a home phone on a 3 year term. Once the term ended, I called to cancel my services and they denied to cancel and said my term was renewed for one more year because I didn't call them before my 3 year term ended. Then, I waited for one more year to get rid of this company. This time I was very careful, so I called before one month of the deadline of my term.
This time the CSR said you need call exactly one day before your term ends. I called as he said, the CSR said he didn't have authority to cancel my services, so he was going to transfer my call to the supervisor. I held the call for about 90 minutes and the supervisor didn't pick-up the phone. Next day again they charged on my credit card.
So now I am so confused how to get rid of this company. Their customer service is horrible.
Please stay away from Comwave. I never ever recommend this to anyone.
TORONTO -- Hey Folks
So I have tried to make this work. Signed up for the 84.95 a month 50meg internet and the unlimited Canada and USA phone. Well I just got my bill today and much to my surprise they bill me for all the calls to the USA. Going to call on Monday and cancel my home phone service. I am filing a report with the BBB next and then on to the next form to post this as many places as I can. I just can't open every bill and be surprised every 30days. I want my Primus account back.
DON'T NOT BELIEVE ANYTHING THEY SAY.
Please I ask you to give your business to anyone else.
TORONTO -- Warning. Please don't use Comwave. They are scam artist with a lot of hidden fees. Customer service is horrible. When you try to cancel they charge you for things you are unaware of stating there was a verbal agreement you were never notified of, nor do they have a copy of it. They also state all these fees are in Comwave's terms and agreements that I was never given nor was informed of. I paid more so I would not have a contract yet they still won't allow you to cancel! Phone goes down more than it works, Comwave usually can't fix the problem and alway blames the internet company. Home phone didn't work, Comwave was unable to fix and trying to cancel they won't even tranfer you to the customer service department. Then they won't give you the information on where to send back there box. Worst company I have ever dealt with. Even if the phone was free I don't want to deal with their company.
TORONTO -- Promised a tech would come over and set up everything I did not have to do a thing. Set the tech apt for July 23. A Rogers tech came, and when I asked him how come he said Comwave rents the lines from Rogers and are not allowed to touch the lines. I got billed $52.91 for that and wasn't told, they made it sound like a Comwave tech was coming. I did not like having to set up everything myself with Internet videos, called Customer Service (In the Philippines) and no answer, hit the number for new services and it was answered right away. Told them I wanted to cancel (this is after the first day). They gave me a hard time but eventually gave me return verification numbers for the phone and Internet and said they would reimburse me. No reimbursement yet. Then 2 weeks later Rogers cuts my phone off, I was told by them not to cancel until everything was set up but since I set nothing up and called to cancel and Rogers was still working thought everything was okay. They sucked my phone number up and put it into "Cyberspace". Spent two whole days with Rogers to fix this. Rogers says what they did was shady but legal. So I had to do a lot of running around to get phone service back. Still am w/o phone service for another 3 days.
Rogers was really good, waved the setup fee because I never really cancelled but I don't have my old phone number anymore
Shady shady company - lies, lies, lies,
The sales reps will tell you anything to get the sale and get a hold of your credit card number - then its curtains!!!!!!