Multiple Hard Drive Failures
ROSEVILLE, CONNECTICUT -- I bought my Dell Dsktop XPS computer in June, 2007. Everything was fine until Octrober of 2007 when the hard drive failed. Tech support was called and made provisions to replace the hard drive and everything ... read full review12 Replies - Latest reply on 04/16/2011
Where to send Dell Complaints
CALIFORNIA -- I just posted a response to a Dell complaint regarding Dell's financial "scamming". I then read a lot of other complaints and noticed that people were asking where they should send complaints to. I ... read full review7 Replies - Latest reply on 11/28/2007
I've had my Dell Inspiron M5030 laptop about a year and a half. I don't use it much and it looks like it came off the showroom floor. Was using it two days ago and it shut down unexpectedly. Upon start up attempts, there is no screen display and the computer has a consecutive 7 beep warning that indicates the motherboard is fried. Went on the internet to find this is a common problem found in abundance AND shortly after factory warranty has expired. I will NEVER by ANYTHING from Dell again....NEVER!!! Guess I'll just hope for the lawsuit to begin/?Add reply
WARNING--Extremely disappointed in the laptop I purchased through Dell Auction. The CD Rom arrived broken and it is two weeks later and I still do not have a replacement CD rom. The customer service stinks and nobody seems concerned that their product was defective. I will never deal with Dell Auction again. Add reply
Customer Service from Hell!
ROUND ROCK, TEXAS -- Where do I start, as I sit here on the phone with Dell? I have had 4 Dell computers and when I had a repair issue, I called technical support, they sent the box to my address (in Georgia) and I shipped ... read full review7 Replies - Latest reply on 07/19/2013
Dell Scam to Purchase Services
DALLAS, TEXAS -- I called Dell because every time I turned on my computer an error message "GrooveMonitor. exe - Application Error" would appear. I was told I had a virus and was talked into paying $199.00 to have ... read full review3 Replies - Latest reply on 07/09/2013
Never Again Dell
In 2005 I purchased the high end Dell XPS desktop computer. The computer began failing in 2009. I spent a considerable amount of money to have it fixed. Eight months later the unit's motherboard failed ... read full review13 Replies - Latest reply on 09/28/2010
Random Re-boots and Shutdowns
CALIFORNIA -- I purchased a new Dell computer in July of this year. At first I was very pleased, but then it started turning off at random. I called customer service which is in India, and they logged onto my computer, ... read full review5 Replies - Latest reply on 11/24/2008
Don't use Dell financing!!!
OREGON -- I purchased a laptop for Christmas and signed up for there financing. Everything went fine, I was able to build it as I wanted it and it was delivered in time for Christmas. By the end of the month I ... read full review6 Replies - Latest reply on 06/05/2008
OKLAHOMA CITY, OKLAHOMA -- Just a forewarn to people thinking about working for Dell... don't do it! It had to be the worst job that I have ever had. They gave us promises of big salaries, great commission, and great work atmosphere. I worked in Oklahoma City and its new beautiful center. Training was lack luster for one thing. I came out wondering what I had just gone through. You get put out on the floor with rude, obnoxious supervisors that listen in on your calls, make you lie to the customer and make you order things they don't need, push Dell Credit down their throats (which is a ripoff) and sometimes don't even give you a lunch break. And the best part is, if your team doesn't do well, you get to work the 3 to Midnight shift as punishment. And to top it off, you get put in an area called the "BullPen", which basically is detention if they feel you aren't up to their standards. If I wanted to be in a prison, I would of robbed a store or killed someone to be treated that way !
2 Replies - Latest reply on 06/15/2009Add reply
Stay away... you would be better off working at 7-11 !!
Dell Financial Services Complaint
NASHVILLE, TENNESSEE -- I have purchased many products through Dell and have been a customer for years. I have paid my bills and satisfied several installment loans on computers. However, this last one happens to be a nightmare. ... read full review3 Replies - Latest reply on 09/05/2007
The Downfall of Dell service
It is a sad state of events reading these issues with Dell. I once worked for Dell both in their tech support and in their sales dept. During those days we had a goal FTR (First Time Resolution) We ... read full review1 Replies - Latest reply on 01/18/2006
I have to give it to dell's support staff. They turned a very angry customer into an advocate. I bought a laptop from Best Buy, had trouble because of some bad advice from the Geek Squad. It got pretty messy so I called Dell to get a restore disk. The Geek Squad told me it would probably cost $30-$50. I wasn't very pleased that I was calling India. (nothing against the people the service just usually that good) But after I got on the phone with a technician (who knew what he was talking about!) they ended up making me very happy. I asked them for a restore disk and they ended up sending me the restore disk for both a 64 and 32 bit system and a new hard drive!! On top of all of that they are sending it express, and for FREE!!! And when everything was over the tech put me on the phone with his manager to make sure that I was satisfied, which I was. Service at Dell has stepped up and I appreciate it.3 Replies - Latest reply on 09/20/2010Add reply
We ordered a wireless router from Dell. When the router arrived it had been sent with a power cord for European outlets. Since we live in America .. we could not use this power cord. After calling the toll free customer service number and only being able to reach someone in India who was very difficult to understand ... we were told that if we returned the product they could only send us another European power code. Something about sending like to like products. Never mind that someone at Dell had sent us the wrong power cord. I asked repeatedly for a contact number for the corporation and was told that was not possible.
1 Replies - Latest reply on 07/28/2010Add reply
Seriously doubt that I will ever order another product from Dell!
Warning - DELL Laptop Burned my leg
Please take care great care when using a DELL XPS laptop as my battery got so hot that my leg blistered - much like you would see if you burned yourself on the stove. I would advise to be very careful ... read full review
I made a purchase over the phone (big mistake) and gave the Dell representative debit account information and change of address. Not only did she not update the address, she went ahead and made the purchase on my Dell credit card without my consent. I called Dell numerous times and not only was I told I had to make a payment, but they are including the finance charges on the statements. Don't trust Dell with anything over the phone. I am done with Dell and you should take heed to this.Add reply