WOLVERHAMPTON, WEST VIRGINIA -- I bought my DELL laptop in 2008 since I bought it never worked properly, i have spent £180 on it and it still gives me blue screen unexpected window shut down problem. I called customer service bz had a window update problem regarding window Vista service pack1, answer was update is free but have to pay for service.
3 Replies - Latest reply on 06/13/2012Add reply
On the other hand Norton anti virus helped me free for 2 days to sort Dell problem.
Never Ever recommend DELL.
MELBOURNE, FLORIDA -- This is my first, and last, Dell. I bought it a month ago. it freezes, runs at dial-up speeds, the screen suddenly runs colors and I have to hold down the power button to force it off. No virus. Dell ... read full review3 Replies - Latest reply on 05/08/2012
My Dell Computer was purchased in July 2011 and has never worked since it came out of the box, they have restored it completely 3 times and it is now going to a black screen about biweekly..totally inoperable. They will not replace it? Isnt there a lemon law for computers? What do I do? 4 Replies - Latest reply on 03/24/2012Add reply
Lack of initial support info. Outsourcing tech support (difficult to communicate). Cannot contact Dell corporation. Etc, etc, etc 1 Replies - Latest reply on 02/15/2012Add reply
What a nightmare!
PENNSYLVANIA -- Got a virus 12/23. Called Dell's technical support and spent HOURS on the phone since then trying to have our problem resolved. Yesterday alone he was on the phone for 13 hrs! We got "disconnected" ... read full review4 Replies - Latest reply on 07/05/2012
ROUND ROCK, TEXAS -- Extremely disappointed in Dells' order entry and service groups. When has it ever been acceptable to move a ship date five times and then expect the customer to pay more to receive a similar product in some reasonable amount of time?
The first move I manage to understand, 3-5 business days after the 18th of November is close enough to the Thanksgiving holiday that things might get complicated. From the 29th out to the 2nd of December is pushing it but to have it moved from the 2nd to the 5th to the 7th in one day is absolutely an unacceptable way to treat a business.
To think all of this because order entry and inventorying were not in sync. "Terminally delayed"? If this was a known issue on the 18th, why was I not informed then?
Still, I could accommodate. I offered to accept a similar product, that it might be shipped to me immediately so that productivity would be less compromised. To hear that I would be responsible for the difference in the cost of these products is disgusting.
AUSTIN, TEXAS -- Doesn't matter what Dell product you have, customer service sucks. My brother in law leased a Dell Computer, then died. I called Dell Financial Services at least 6 times, somewhere in India/Pakistan, their English was always poor and the knowledge was worse. I also sent a copy of the death certificate, return receipt, they got it. I was never able to close the account, still getting bills. The probate lawyer charged us $400 for dealings with Dell, he couldn't get anyone that understood or knew how to close an account after a death. I finally gave the computer to a senior center.2 Replies - Latest reply on 11/29/2011Add reply
TEXAS -- Purchased a new Dell with service contracts. All worked well for 2 months and then the problems started. Per contract terms, called tech support and over 4 days and 10 hours, each day found the computer ... read full review3 Replies - Latest reply on 11/05/2011
TEXAS -- I have a Dell Inspiron 1750. It had a couple of dead pixels when I got it, over time, it spread to 70 or 80 dead pixels. I contacted Dell, was told that I still had 188 days of warranty and yes, the dead pixels were covered. After they got my computer, they told me it was "broken" when it arrived there and that it had never been registared. When that didn't fly with me, they told me that my warranty didn't cover accidental damage and wanted to charge me for warranty work. I told them to send my computer back unrepaired and that I would tell everyone that I know that they DO NOT stand behind their warranty. They will find all kinds of reasons to charge you for the work that should be covered. This includes flat out lying to make a buck!!! I will go back to my cheap computer too. I will NEVER have another Dell. I would rather go back to snail mail than have a Dell product in my house.2 Replies - Latest reply on 11/03/2011Add reply
TEXAS -- I have met a lot of people who have purchased Dell computers and printers, and everyone that I have met has nothing good to say about Dell products. I had trouble with my printer from day one and let the company know about it but it fell on deaf ears. I had trouble with the printer from day one and had trouble with the paper feeding into the printer, it just would not enter correctly and would ultimately get jammed. A lot of people told me that they had the same problem. Dell should do a recall and fix the problem or send a perfected printer that would feed the paper into the printer and come out without jamming all the time. Poor design and no quality control on their product line. I give it an f. 2 Replies - Latest reply on 10/19/2011Add reply
I called Dell to report an issue with my laptop screen. I explained to the representative that the screen was cracked and he informed me that it was under warranty and would cost $40.00 to have a tech come to my house to repair it. So I agreed and paid the $40.00, well once the tech got here he said that he had to call Dell because the screen was cracked which I explained that prior to Dell dispatching a technician.
2 Replies - Latest reply on 10/04/2011Add reply
So I would never buy anything else with Dell's name attached to it because the extended warranty that you purchase is no good and a rip off.
Do NOT buy a Dell
First of all anytime you call Dell for some sort of help or tech support expect to waste at least 2 hours of your life. I've spent as much as 5+ hours dealing with their horrible customer service. The ... read full review1 Replies - Latest reply on 09/08/2011