AUSTIN, TEXAS -- Dell's technical support is absolutely horrible. Not only do you always have to wait no less than thirty minutes to get connected to one, but they waste another thirty minutes of your time by making YOU troubleshoot the computer problem! They also have YOU take apart the computer (memory, harddrives, power sources, etc) to do the diagnostics. I told them I had the AT HOME service, which I naturally thought to mean that Dell would send a service tech to your house to do this. Technical support said I was mistaken and that a tech would be sent to my home with a replacement part once I was able to trouble shoot the part that was causing the problem. In that case, why am I paying over $300 a year for this at home service, when I can just do it myself and order the part from Dell directly? This complaint does not even touch upon the fact that the Indian that I was dealing with barely understood much of what I said. So much for outsourcing I guess. I have learned my lesson: NEVER BUY A DELL COMPUTER AGAIN, EVER!!!Add reply
Worst Computer I Have Ever Owned
HOUSTON, TEXAS -- Dell Computers are the WORST computers to own, they break down ALL the time. I purchased a top of the line Dell computer XPS, 1,500 DOLLARS, after having it for 6 months the HARD DRIVE crashed, then 2 ... read full review4 Replies - Latest reply on 05/17/2013
ROCK CITY, COLORADO -- My son in law recommended Dell when I was purchasing a new computer. What a mistake!!
Two weeks after buying A Dell Inspiron 600, the whole system crashed; it even wiped out my Maxtor External Hard ... read full review5 Replies - Latest reply on 04/16/2013
Dell Printer Nightmare
I have a large and frustrating complaint about Dell. I am a nursing student and am required to print at least 100 pages or more per month. The expense of nursing school is bad enough buy when my ink ... read full review7 Replies - Latest reply on 07/09/2013
Complaint About Dell Support
MARYLAND -- Computer support or just a sales ploy? I contacted Dell in early June because I needed to replace the LCD screen on my laptop. Had three contacts with online Dell support about this. At the time they ... read full review2 Replies - Latest reply on 07/18/2012
My 6th Dell is my last Dell
KENTUCKY -- Over the years I have purchased six computer systems and two printers from Dell. This last system has been nothing but a headache. The printer for this system was not used the first year after I purchased ... read full review2 Replies - Latest reply on 06/30/2012
TEXAS -- Purchased a new Dell with service contracts. All worked well for 2 months and then the problems started. Per contract terms, called tech support and over 4 days and 10 hours, each day found the computer ... read full review3 Replies - Latest reply on 11/05/2011
TEXAS -- I have a Dell Inspiron 1750. It had a couple of dead pixels when I got it, over time, it spread to 70 or 80 dead pixels. I contacted Dell, was told that I still had 188 days of warranty and yes, the dead pixels were covered. After they got my computer, they told me it was "broken" when it arrived there and that it had never been registared. When that didn't fly with me, they told me that my warranty didn't cover accidental damage and wanted to charge me for warranty work. I told them to send my computer back unrepaired and that I would tell everyone that I know that they DO NOT stand behind their warranty. They will find all kinds of reasons to charge you for the work that should be covered. This includes flat out lying to make a buck!!! I will go back to my cheap computer too. I will NEVER have another Dell. I would rather go back to snail mail than have a Dell product in my house.2 Replies - Latest reply on 11/03/2011Add reply
I called Dell to report an issue with my laptop screen. I explained to the representative that the screen was cracked and he informed me that it was under warranty and would cost $40.00 to have a tech come to my house to repair it. So I agreed and paid the $40.00, well once the tech got here he said that he had to call Dell because the screen was cracked which I explained that prior to Dell dispatching a technician.
2 Replies - Latest reply on 10/04/2011Add reply
So I would never buy anything else with Dell's name attached to it because the extended warranty that you purchase is no good and a rip off.
These people are morons! I called tech support for help activating Office 2010.I paid an extra 100 over the price off the computer for this. I tried to get help and all I get is a bunch of foreigners that can't speak plain English. Keep things in the US PEOPLE! We deserve to get tech support in our own language! Dell is a cheapskate! 5 Replies - Latest reply on 04/18/2011Add reply
The list of reasons not to buy a Dell computer would take me hours to write. Let me some it up to say it is Hell to get them to service what they sell. They charge exhorbitant prices for help. Even if ... read full review12 Replies - Latest reply on 03/10/2011
Horrible Customer Support/Care
AUSTIN, TEXAS -- Recently purchased Dell Inspiron 15R including feature 984-1639 Solution Station unlimited calls for 30 days. This service added $59. First call took 3 transfers and 25 minutes to get help to adjust ... read full review3 Replies - Latest reply on 12/22/2010
Dell is committing hari kiri
After 3 desk tops, 1 laptop and a printer we will NEVER buy Dell again. My latest purchase was a laptop that was listed as 549$, my acknowledgement didn't list the price but when I received my credit ... read full review1 Replies - Latest reply on 12/21/2010
I have purchased a TV on Thanksgiving and was to be delivered on 12/2. I was emailed tracking information for me to track my shipment. Pilot freight is the worst freight service and with the worst customer service. Even Dell was on hold for over 20 minutes with no one to pick up but yet and still they choose that freight service. I see a lot of business being lost and I am going to make sure that everyone knows about it. Just to gauge when the shipment will arrive, I call pilot. I was on hold for over 40minutes thank good for speaker phone. once a representative picks up I was told I DID NOT SCHEDULE A DELIVERY""" ME THE CUSTOMER Where no one advised me that I have to schedule one!!! and he says " I can't send it today you will have to wait till Saturday!!!. first we cannot get anyone in the us to help up with customer service with Dell then the outsource bad shipping companies to delivery out packages!!!!!!! I am contacting everyone that I can to tell then not to purchase with Dell it is not worth the headache go to apple Add reply