MARINA -- This restaurant was under staffed for a Saturday. The service was slow and I saw customers leave before ordering. I only was served one cup of coffee. I am an AARP card holder and this is the only Denny's that I have been to that doesn't honor the 20% and a dollar coffee. I have been very disappointed in the last 3 visits to this restaurant.
OCEANSIDE, CALIFORNIA -- My server helped us from the moment we sat down till the time we walked out. She even ran my glasses up to me cause I had left at the table. You don't get service like that anymore. Good to know it's still out there. Thanks!!!
NEWARK, DELAWARE -- I arrived at Denny's on rt 273 at about 2:30 am on July 7th and didn't get greeted for a drink order or anything until about 2:55. I'm a server for a 4-star restaurant and even though I do not complain and am a easily pleased guest I wasn't pleased on this occasion. Your staff has no idea what they're doing especially after dealing with the trash around them.
ST. PETERSBURG, FLORIDA -- First thing that you get inside the door is an odor that we should have left then PDQ, did not. Meal was OK but having needs went to restroom. Mistake # 2, to get there had to walk through Banquet room(?). The further I got the worst it got. Odor, carpet you name it, dirty, mildew moldy. Then into restroom itself, odor mildew, moldy, it was really bad. We will not be going back that is for sure and telling all we know not to either. Health dept. needs to check it out. That is the understatement.
EUREKA, MISSOURI -- Went for breakfast as we do almost every Sunday. Waited over 40 minutes and still did not have our breakfast. The waitress said she had the large table and was running behind. This was unacceptable. We have never received such bad service. We did speak to the female manager but left with the feeling NOTHING was going to be done. How sad to leave with such a horrible feeling. Also in the 40 min we waited our waitress only spoke to us 1 time. Horrible waitress, horrible service.
KENTUCKY -- This morning we stopped at Denny's for breakfast after an early appointment. Little man had an alien pancake kids meal, my husband got a grand slam, and I got a Belgian Waffle platter. The waitress was very nice and had our drinks served before we could even unroll our silverware. We put our order in and within 15 minutes got our food. That is where it went downhill.
What was served to us was some of the most DISGUSTING food I've ever had the displeasure of eating. How this slop left the kitchen the way it was served to us is beyond comprehension. My son's alien pancakes were supposed to be served with whipped cream and strawberries, didn't have it. I didn't complain because he didn't really care. My husband's scrambled eggs for his grand slam were undercooked and runny on some parts and over cooked and burnt on others. His pancakes were raw in the middle and when he cut them open pancake batter ran all over his plate. His potatoes were so oily that they sparkled under the light of our table.
My waffle was also undercooked and rubbery. The butter that they served on top of the waffle wasn't even able to melt because it was so cold and soggy. It almost seemed like the waffle itself was put in a steam bath to cook rather than a waffle maker. When I took a bite of my sausage it was ice cold and still frozen in the middle.
To say I was disgusted was an understatement. I cannot believe that not only did the person cooking this food allow it to leave the kitchen, but the waitress even bothered to serve it. When our server came and asked us how everything was we told her what was wrong with our food and requested the manager. We didn't want them to make us more food, at this point we just wanted to leave.
The manager came to our table right away and took our plates into the back. She came back within 5 minutes apologizing and told us that our meal was on the house and that she couldn't believe we were served food like that. All in all this was probably the worst food I've ever eaten in a restaurant. So much so that I probably will not be going back to this location.
EL PASO, TEXAS -- I am a retired U.S. Army Disabled Vet and also a retired Civilian Law Enforcement Officer. I have been regularly visiting Denny's, located at Montwood and George Dieter, El Paso, Texas, for nearly four years. Since this time, I have gotten acquainted with nearly every manager, Cook, Server, and even dish washers. One of the things and most important, things I have always done as a Leader/Supervisor, is to reward my employee(s) as needed, based upon their performance; as well, disciplined those that did not perform. One of the things that most bothered me, was a cook by the name of Juan **.
I have gotten to know him quite well, not as a friend, but an acquaintance. During my discussions with him, I found that he has been a dedicated cook with Denny's for over 20 years. I, having been going to Denny's for nearly four years, without any doubt, found Juan to be above and beyond, the best of cooks; not only as a cook, but the amount of time it takes him to provide a multitude of orders at a time.
As I conversed with Juan, he shared his salary and amount of pay he has been receiving. I was most astonished, Denny's, being a large franchise, paying this cook, dedicated to Denny's, such a minimal salary. Especially, knowing there have been several other large restaurants attempting to recruit him. I want to express that I am not a friend to this cook, but only an acquaintance, as I am with all employees. Going further, this Denny's has gone through a large turnover, due to the new Managers on board. Presently, Alex is the acting Manager.
He as well, is truly a professional, and has made changes better for the restaurant. However, while he may agree, does not have such authority to increase ones' pay. Once it goes above local level, the Manager and cook are at the mercy of regional and corporate level.
Denny's, being such a large franchise, can surely identify those such as Juan, and at least, increase their wages, as an incentive for their dedication, devotion to duty, and services they provide the customers. I assure all, if they devote a little time to evaluate these type employees, it is advantageous to the Denny's restaurant. Hoping a little time will be invested, and this individual will be rewarded as such. Thanking you for your time.
I am a former manager and general manager of Denny's. I started 23 years ago with the corporate store and over the years they started franchising and it became such a stressful situation to try to stay with the corporate so I ended up with a franchise and then another and another. I have always tried to get the corporation be more strict with the franchises. The problem is it's all about the money. If they fail an inspection they just pay Denny's corp. If they don't score well on a shopper they just pay.
I have not worked for Denny's for about 7 months. I had to get out. I felt like a passenger on the Titanic which is very sad because about 10 years ago I would have never considered the thought of leaving. It is hard to watch them sink. Nobody will listen or they only ask the questions they can get the right answer to. I have a Denny's shirt that we got when they joined forces with special Olympics and I threw it on, went to change the tires on my car. On my journey I saw three men at the tire shop. Each had a comment about whether or not I brought breakfast. Ha, ha.
After which followed how bad the service was the last time they went to Denny's - oddly enough three different locations. I found myself still trying to defend the brand. I then drove around the corner to the local second hand appliance store where I encountered yet two more men and they too ask did I bring the GranDSLam. We laughed then the comment start that the service is so awful and the food quality has gone down. One of the men went as far as to say you could "read the paper through the bacon". His name is Jim - is the owner of the appliance store.
Now I wonder if I was only away from my house less than 2 miles and I got 5 (five) negative comments. Where are the people who work for the company? They are the ones refusing to work weekends or go out and talk to people. This is how you find out what people think about what you are selling. Most of the people who can make a difference never come out and that is so different from before when Denny's corporate was being more active. I hate to think that if someone with a little ambition could start a run off of Denny's and make a lot of people very happy just with a big service and great food.