Denny's Restaurant - Page 4

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1.6 out of 5, based on 50 ratings and
98 reviews & complaints.

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Treat People and give respect to others the same as you would want to be treated
Posted by on
ROCKFORD, ILLINOIS -- I livein RockFord, IL, I went to Denny's with my husband, two grandchildren, and two of my daughters on April 15, 2009 at 11:46 a. m.Friday mid-moring, I was waited on by the same man tha usually waits on my husband and I when we come to Denny's with a friendly smile always very helpful and tentative towards us during our meals. I don't know what this waiter did or didn't do but this manager scold this man as if you was talking to a child, she told him " and you said that you have been working here for 30 years and you didn't know to charge extra for cheese"? she repeated his name again and repeated the same thing he never raised his voice he just stood as she continue to scold him. Well I thought this was the end of that but it wasn't as we ate, this manager started again on this waiter but it was at the entrance of the restaurant this time I did not know what he did or did not do my grandchildren wanted to now why she was yelling at this man, I told them I had no idea but it is wrong to treat anybody this way I told them he is a humanbeing that deserve respect at all times, whatever he was doing wrong she should have chosen a better way to talk to this waiter or should have taken him aside from the public and still this is no way to talk to anybody. I thought that the worker had a speech impediment but later I notice that he had a hearing-aide, I asked him when he came to our table what was his manager name he told us we told him how bad we felt, he was quit surprise that we heard what she told him, he said " I have been here so long that I just let it go over my head" I told him that nobody has a right to talk to anybody in that manner, he said that we have come a longs ways but still, we have a long ways to go he said " have two choices speak up or find another job" This Manager is in a position to lead she needs to aplogies to this waiter and really ask herself since she will be serving the public is this position for her? I want to ask her why did she treat him in such a desrespectful manner? Waiter you served us well I hope the tip that we left you make up for what we witness and I pray that someone come along and offer you a good position where your service will be respected and appreciated.
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Anonymous on 05/15/2009:
so---did you confront the manager?
Anonymous on 05/15/2009:
Exactly. The best thing you could have done would have been to give the manager a dose of her own medicine, and told her that you found her behavior to be inappropriate and unprofessional, and that you would be forwarding your observations to corporate. Give her something to lay awake in bed and think about.
marysdad on 09/21/2009:
thanks so much for posting that. The Sandy Hollow Dennys especially at night has a lot of problems especially with certain categories of people they don't care for. Poor whites included. The General manager is a very pleasant person but it was her, Donna who was in charge that put waitresses right back on tables after it was clearly evident that they had been racially taunting customers.
jenrosezachally on 01/20/2010:
KenPopcorn... you have it right on the money!! Tell that manager exactly what she is doing wrong and do it loudly in front of all the customers to see and hear!! Then report her to anyone you can. This employee may not feel that he has the oppurtunity to speak up, but you are right, he does!! I had one of my fellow managers yell at a cook one night horribly and the cook did NOTHING. So I went to our GM and told her what happened, and if she does nothing. I'm going to our Area Manager. End of story. B/c, like I told my GM, this cook probably thinks he will get retaliated upon or lose his job if he speaks up. And the way that manager acted is NOT okay ever!!! Just as in your situation. If she felt the need to reprimand him for something, that's what an office is for!
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Outstanding Service at Denny's 7947
Posted by on
ALTAMONTE SPRINGS, FLORIDA -- There are often times I am in the mood to eat breakfast food around lunch or dinner time and I want to go to Denny's. One Denny's restaurant that really stands out is Denny's Restaurant #7947 at the corner of State Road 436 and Cranes Roost Boulevard.

The staff are very friendly and nice, the restaurant is maintained very well and the eating area is very clean, and the food is of higher quality and tastes significantly better than at the other local Denny's restaurants.

It is always a pleasure to eat at this particular restaurant. Now I will share two unique circumstances that display the outstanding service of the staff.

A couple months ago, I was eating the usual with my mother, and she was treating me. When it was time to pay, she realized that she did not have her pocketbook, with all of her credit cards. The manager was very friendly about it, and she said that she could note it and we could come in at a later date to pay the bill. Needless to say we went right home and came right back to pay. She was very surprised by our quick return and we paid the bill. We could tell that we were valued as customers.

Just recently, on Saturday, February 28, we went to the restaurant again for the usual, again with my mother. Once again we got a nice greeting from the friendly staff. We were seated at a nice booth, and we placed our orders. Five minutes later, a man ran in, holding his child, one or two years old. The man was calling out for help, and the child was unconscious and twitching. Immediately one staff member called 911, and the child was moved into a laying position on the cushion seat near the door. The staff were very attentive, and two other customers knew exactly what to do. It was made aware that the child was having a seizure and the child was not breathing. CPR was performed on the child and he was revived. Two minutes later the ambulance arrived, and one staff member ran out to flag it. After the ambulance took out the child on a stretcher and took the father and son to the hospital, the food came out for everybody, in its usual high quality. The waitress even apologized for the wait.

The overall outstanding service at this restaurant in these situations is something to be honored. Kudos to the staff at Denny's #7947.
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BokiBean on 03/04/2009:
Great review!
ejack053824 on 03/04/2009:
I ate there to a couple times but go thrown out after using their bathrooms. Very clean bathrooms until I left. LOL!!
Anonymous on 03/04/2009:
Ejack, do me a favor? Please let me know where you will be dining and/or frequenting a bathroom so I will be sure to stay far, far away. Much appreciated.
ejack053824 on 03/04/2009:
littleyaya...I will be at the Outback Steakhouse in Tampa on Friday just for your info. :) LOL!
Anonymous on 03/04/2009:
Thanks ejack. I'll be sure to send out a warning to others
Starlord on 03/06/2009:
I can appreciate youtr post, and it is very nice, However, just as with bad reviews not covering every place in a chain and every occasion, the same can happen with good reports. We often ate at the Denny's in Casa Grande, AZ, and usually had a good experience. One day, I haddriven to Tucson, and just as I was entering the Casa Grande limits, my blood glucose crashed on me, and I almost became a hood ornament for a Peterbilt. I made it to Denny's, where I asked for a glass of orange juice and to call my wife. I explained I was diabetic and about three seconds from hitting the floor. The shift manager allowed me the use of the phone, but would not give me anything, as I had no cash. My wife told the manager she was on her way, and to give me anything I asked for, and she would pay for it on arrival. I finally got the orange juice and some food that was high in protein. My wife let the staff have it with both barrels when she arrived, stating the hosital across the street could have ended up with me for a customer instead of Denny's. We never had trouble there again.
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Denny's Deserves To Go Out Of Business
Posted by on
CARLSBAD, MINNESOTA -- My husband and I were on vacation in New Mexico, and after seeing the night bat flight (which is fabulous!)at Carlsbad Caverns, we went to the Denny's at 810 W. Pierce in Carlsbad. It was Saturday, September 27, 2008 around 8:15 p.m. When we were parking, we noticed 5 people, apparently both cooks and servers, standing at the back door smoking and laughing. We commented that we hoped someone was inside working.

We got seated promptly and there were only 6 or 7 tables occupied in the entire restaurant and about that many servers. After waiting an extraordinary long time for our server to take our order, we began watching the other tables and noticing people getting frustrated about no service. One family of 4 came in and waited about 15 minutes to get a menu. The father of another family finally got up and walked behind the counter trying to get someone's attention about their long wait to get food. When our food finally arrived, I had fallen asleep due to the long wait. My order was wrong, but I told the server not to correct it because we didn't have all night to wait.

Looking around, we noticed that we didn't see any workers in the restaurant. We went to pay for our check and had to wait for someone to show up to the register.

Leaving the restaurant, we counted 6 employees standing outside again smoking and laughing while there were customers waiting for food, waiting for menus, and waiting for any attention at all. Among the employees, there was no adult supervision at all.

Before writing this post, I took the time to read all the other Denny's reviews on My3Cents and see our experience is similar to many others across the U.S.

Denny's should be put out of their misery. They obviously aren't concerned about staying in business or trying to run a restaurant properly. I don't think we'll be going to another Denny's and repeat this experience.
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Anonymous on 10/08/2008:
We ate at this Denny's about five years ago. The service was slow then too. The every time later, when we visited Carlsbad, we ate where everyone else eats, the local Mexican eateries. Great food and terrific service.
Anonymous on 10/08/2008:
another case of bad management.
madconsumer on 10/08/2008:
nowadays there is no employee ethics. everywhere I go, I expect poor service, so I am never disatified. on the rare occasions I get wonderful service, I act like a kid in a candy store.
Slimjim on 10/08/2008:
Simply a case of poor management at this location. Clearly no manager on duty during dinner hours or just an incompetent one.
chris513 on 10/08/2008:
sounds like you were dealing w/ some pigeons
Anonymous on 10/08/2008:
I feel pretty much the same way as madc on this..
Anonymous on 10/08/2008:
There are still Denny's?
Principissa on 10/08/2008:
diane, we have one here where I live. We've never been there though. I thought they all closed down til I saw the one here.
Anonymous on 10/08/2008:
Princi--That is one business that I truly thought was no more. There is probably one in Vancouver, WA, but I just haven't noticed it, lol.
Principissa on 10/08/2008:
All the ones back home closed down. They were replaced with Perkins or a mom and pop diner. The parking lot is always dead though, I still don't see how they stay open.
Anonymous on 10/08/2008:
I love the mom and pop diner's for breakfast. When we were in CT, we found a great one called Chip's owned by a Greek family (Milford). They had a zillion different kinds of pancakes and omelette's.
Principissa on 10/08/2008:
Me too! When we lived back home we never ate at chain restaurants. There were so many mom and pop diners and restaurants to eat at. The food was so much better than anything these chains offer. And cheaper. We used to go to Toms River Diner every Sunday for breakfast. For 2.99 you got 2 eggs any style, hash browns, bacon or sausage, and 2 pancakes. And of course my favorite, pork roll, egg, and cheese, on a hard roll for 1.99!
Anonymous on 10/08/2008:
I know, the diner's were cheap, good and you usually had the exact same server every week. And, the service may be abrupt, but it was quick! No need to exchange too many pleasantries--just get the food out quickly. Actually, though, the servers were usually very nice and joked around a lot.
Principissa on 10/08/2008:
Tell me about it! Most of the servers in jersey were old crotchety bats! The reeked of cigarettes and they had a wicked attitude, but they were efficient! Your coffee was always full, your food was always hot, and for regulars like us, they knew exactly what we wanted before we even sat down. Man I miss those old ladies. Once you got to know them, they were a riot.
chris513 on 10/08/2008:
Princi, do you think those pigeons are single???
Principissa on 10/08/2008:
No sweets. Those bitties are in their 50 and older.
chris513 on 10/08/2008:
wow, the more you tell me, the more turned on I am getting
Principissa on 10/08/2008:
LOL! Some of them even have arthritis and talk in a deep voice from too many years of smoking. I bet you see half of them in the casino cause all they do is gamble their tips away.
chris513 on 10/08/2008:
LOL, at the penny slots???
Anonymous on 10/08/2008:
I'm afraid you wouldn't be attracted, Chris. Princi is definitely telling it like it is. I think most of the servers in CT were either from NY or NJ, lol.
chris513 on 10/08/2008:
but I'm in love
Principissa on 10/08/2008:
LOL diane! The slots, that's all they talked about. Going to Atlantic City and playing the slots.
Anonymous on 10/08/2008:
I think they went to the Mohegan Sun in CT. Actually, my husband won about $5,000 at the craps tables and I didn't do too badly either. It was the closest to a Vegas casino we have ever been to (that was an Indian casino). So, maybe that was too high class for them, lol.
chris513 on 10/08/2008:
I could play craps everyday for the rest of my life and be happy...
Anonymous on 10/08/2008:
Chris, you and my husband. I think that's one of his favorite pastimes. He taught me and it is addicting--especially when you win. When you lose, though, now that just isn't good.
DebtorBasher on 10/08/2008:
Steve...I don't want to step on your go ahead and say it!
wheels460 on 10/08/2008:
Why would anyone in their right mind eat at denny's? The restaurants are always filthy and they are a small step above a soup kitchen for the homeless.
Anonymous on 10/09/2008:
I agree with wheels460.. the only time Denny's is good is after a long night of drinking. Or so I've heard anyway.
ejack053824 on 10/09/2008:
I try to hit all the Diners, Drive-In's, and Dives that Guy Fieri talks about on the Food Channel. National chains...screw em!
Anonymous on 10/09/2008:
Good advice, EJ!
ejack053824 on 10/09/2008:
I see you watch the Food Channel then MissMarple? I love that channel!
Anonymous on 10/09/2008:
In my mind, I hear the music from DD&D right now.
DebtorBasher on 10/09/2008:
I love watching DD&D...I was really happy when he won the Next Food Network Star...I knew he'd be awesome!

But sooooo much food!
Everyone should support Mom and Pop business across America.
Anonymous on 10/09/2008:
Guy has a few restaurants out here in the Sacto area.

I have to admit I don't care for his new show.."Guy off the hook" Its kind of like an Emeril style show
beanbagbritches on 10/12/2008:
There are Denny's restaurants in North Carolina.
old fart on 10/12/2008: just made me homesick for Noo Joisey.. We used to go to the Toms River diner all the time!
I would KILL for a pork roll, egg and cheese sandwich!!

The closest we can come is the ham, egg and cheese on a bagel at the Tony's restaurant here in Saginaw and that costs 6 bucks...
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Very Unsatisfied
Posted by on
DUARTE, CALIFORNIA -- My Godmother had lost her home so I decided to take her out for a slice of pie and coffee to make her feel better. I chose the one on Duarte, boy I made a bad choice. We begin to walk in an older man was near the cashier he look Indian to us. He asked us how many we said 2 please! He handed us the menu right there I told us to find our seats. I looked at my Godmother like what? Anyway we sit ourselves down and try to forget what just happen. Being that we sat ourselves down the waitress takes a while to find out that we are there. I asked for a slice of cheese cake but they are out I thought no big deal I will just get something else. So I now choose Apple pie.

While we are waiting for our Deserts why is it that the same gentlemen who handed us our menu is now seating everyone who comes in, now I'm pissed off! I mean what was so different from all of them then us he walked ever one of them to their table except us so wrong!!! Here comes my pie if you want to call it that. I'm looking at a my pie all messy and every where It doesn't even look like a full slice of pie. Couldn't even eat it!! Yuck! Guess the food goes with their service!
We pay and guess who is taking my cash? Yup that same old Indian Man he even had the nerve to ask," Everything OK'? I responded "No it's been better". He didn't even bother to ask what the problem was!

Now I don't go to any Denny's due to this. I've told all my friends and family and If I hear anyone say they are going to the one on Huntington Dr. in Duarte I will tell them not to!

He needs to be fired for this discrimination!!
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Slimjim on 04/11/2008:
You went to Chez Denny's for a just piece of pie and coffee. Instead of seating you, the guy tells you to pick a seat, and now you'll never go to ANY Denny's again?
bargod on 04/11/2008:
You had me at hello, you lost me when you played the discrimination card. All you describe is lousy customer service, I'm not sure were the discrimiation comes in.
DebtorBasher on 04/11/2008:
I've been to many restaurants and if there is no big rush of people in there, they usually tell us to seat ourselves. Once the lunch or dinner crowd starts coming in, they will seat the customers. It's no big deal. I like it better when we can seat ourself because I always perfer a seat facing the window and without my back to the door...I don't like sitting with my back to a window. (I believe I was shot in my back through a window in another lifetime and I can still feel that sensation between my shoulderblades).
Anonymous on 04/11/2008:
I read this review a few times and the only discrimination I can find in it is the fact you felt it necessary to comment that this man was Indian. What did his ethnicity have to do with anything? And then you were served a slice of pie that was "messy and everywhere, and you couldn't even eat it," yet you calmly got up and paid? I doubt it. Sounds like you were miffed that you were told you could seat yourself and didn't like it when you saw "old Indian man" seating others so you made a bigger deal out of something then you needed to. This was a waste of time IMO
MRM on 04/11/2008:
That's terrible DB! I wouldn't seat by the window again!
Ponie on 04/11/2008:
Ho-hummmm. In a casual place like Denny's, I'd prefer to seat myself rather than have an older Indian man choose where I can sit.
Principissa on 04/11/2008:
Your Godmother lost her home and you're more worried about the Indian man not seating you at Denny's? I'd be more worried about my poor Godmother, who cares about what the pie looked like and why the Indian man didn't seat you.
DebtorBasher on 04/11/2008:
Was he seating ONLY Indian People????
dimplepie on 04/11/2008:
The equation seems way off in this posting, lol.
Ben There on 04/12/2008:
I went to Waffle House and I think they discriminated against me because I have all of my teeth, a college degree and no mullet.
Anonymous on 04/12/2008:
I think she also discriminated the applepie, justcuz.
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Poor Management and Waitress
Posted by on
NORTH FT. MYERS, FLORIDA -- Dishonest....Yes I would say. N. Ft. Myers, Fl. Cleveland Ave. My friend and I went to Denny's Sat. March 29th, 2008 around 8:30PM. When we sat down at the table and the waitress took our drink order I showed her I had a coupon for buy one get one free lunch or dinner. We ordered and enjoyed the meal.

The problem came when we went to leave, the waitress that came to ring up the meal, I gave her the coupon and she said she would have to get the manager cause she could not give us the buy one get one free price. When the manager came out she said, she would not honor the coupon, cause we had the senior citizen meal. WE DID NOT ORDER THE SENIOR CITIZEN MEAL and had not mention it at all to the waitress.

The manager and I went round and round and, SHE said we had to pay the full price, cause we ate the meal and did not say anything.

The regular meal comes with 3 meat loaf pieces while the senior citizen meal comes with 2. I told the manager that it was their error and again, she said we ate it and we had to pay the full price.

THE COUPON STATES THAT IS NOT TO BE USED WITH ANY OTHER DISCOUNTS. AS THE SENIOR CITIZEN MEAL IS NOT A DISCOUNT... IT IS A REGULAR MEAL ON THE MENU. If they consider it a discounted meal (which it should not be) the waitress should not have brought it in the first place.

Is it that they gave us the meal on purpose to get the full amount,,,,as the waitress had said when I showed her the coupon, before we ordered...her comment was "You will have to straighten that out when you leave".

OR Are they trying to get out of honoring the coupons.

Or is just down right poor management ( and I assure the Manager is a Poor Manager) and help (I feel she did it intentionally).

I can not remember when I have ever complained about a service, but I assure that this has been an experience that should have never happened.

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CrystalSword on 03/30/2008:
When available, I use coupons at Denny's all the time, sometimes we go ahead and get the regular meal instead of the senior meal so we can bring half home for another meal and we each get two meals for the cost of one plus drinks. We get very good value at Denny's using coupons, and I don't bother telling them I have them till we are ready to check out, have never seen it necessary to do otherwise.

Of course we live in Arizona and that might be the difference. Think we'll have breakfast there in the morning!
Principissa on 03/31/2008:
Did you order off of the senior menu or not? According to the Denny's website, the senior meal is a smaller portion offered at a lower price than the regular menu. I guess corporate does consider the senior meal a discounted meal. If you didn't order off of the senior menu, then you should be allowed to use, and they should honor the coupon. If they did not, then according to Denny's rules, the senior meals are considered a discount, which is why they won't let you use the coupon.
Anonymous on 03/31/2008:
In the past, I've had problems using a coupon if I had not presented it to the waiter/waitress when ordering. Therefore, I try to remember to mention it when ordering. However, they have always accepted the coupon. This manager should have been able to resolve the situation for you. They should be instructed on how to handle that situation better. Perhaps you could phone the restaurant during a different shift, in hopes of getting a different manager, or better yet, the owner to explain the situation. I would hope they would want to resolve this.
Anonymous on 03/31/2008:
Rnnbow, I think you’re right when you say it's just down right poor management. When you think about it why would this person refuse to honor the coupon when she could have just as easily honored it and saved the store money in doing so not to mention a customer. But she would rather loose a customer, cost the store money in wasted time and make an arass out of her self over what 6 or 7 bucks?

I say don't go back there, I know I won't!
Principissa on 03/31/2008:
Lids, I thought the same thing. She showed the coupon prior to ordering, so it's not like the waitress didn't know. If there was an issue with using it, she should have told them right then and there they couldn't use it.
Anonymous on 03/31/2008:
Rereading, I see that you stated that you did clearly show the waitress the coupon when ordering. I'm confused with the statement she made, ""You will have to straighten that out when you leave". If the waitress was aware of a conflict at the time - why didn't she resolve it then? Would it have been cheaper to get the full meal & use the coupon, then 2 senior meals? If so, it seems an easy resolution would have been to bag up the extra piece and charge for the regular meal.
bargod on 03/31/2008:
Another case of "pennywise,pound foolish" as my mother would say. They saved a few bucks by not honering the coupon,but lost a customer for life probably.
CrystalSword on 03/31/2008:
Hmmm...breakfast was good there this morning!
Mason35 on 04/10/2008:
Denny's prints coupons to bring customers in, You cannot print a coupon and not honor it. Waitresses have nothing to do with the coupons also... You order the meals and your coupon is taken off at the register by the Hostess. While printing coupons for the General public, Denny's probably hopes that the General public is smart enough to read the coupon and the menu by themself(s). This sounds like a dumb mistake of your own and your too proud to swallow it. If you paid $20 a plate, I too would take the time to write a bad review. But you at at Denny's, Your bill probably came to 15 dollars. If you cannot afford that, and learn from your mistake, Just stay home.
Sheila on 11/07/2011:
During the storm in Massachusetts residents were w/ out power for a week having to take their familys out for their meals. Dennys removed their specials and charged full price. A time when the community needs to come together. Instead of taking advantage of their customers. Its all about money, I am disappointd and discouraged of ever returning.
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Racial discrimination?
Posted by on
FLAGSTAFF, ARIZONA -- My party and I arrived at Denny's on New Year's Day 2008 and were promptly seated. Our waitress was working in our section at the time we were seated and continued to fill the drinks and attend to the needs of the customers around us, but did not come to our booth for over 30 minutes.

When the waitress finally decided to stop at our booth to take our order, she muttered a scant and nearly inaudible apology and took our full order (we'd been waiting so long we had ample time to peruse the menu and select our entrees). She quickly served our drinks and then never returned.

During that time, she continued to serve the booths and tables around us, including those directly behind us and next to us, and she deliberately ignored all of our attempts to hail her. We could see her standing in the kitchen watching us and we could only wonder at her thoughts and intentions. Also, an elderly couple was seated in the other booth adjoining ours and were able to receive their drink order, and were then ignored as we were.

Finally, after it had been nearly 2 hours since we had been seated, we decided to leave. Our waitress saw us get up and leave but said nothing. We went to the register to pay for the drinks we'd ordered and to complain, and the kitchen manager came out requesting our table location so she could cancel our order, implying that after two hours our food hadn't even been started yet. We did not have to pay for our drinks (thanks), but we were not able to lodge a suitable complaint with them at the time.

I am concerned that we may have been victims of racial discrimination. As mentioned earlier, the waitress continued to serve the tables/booths around ours while willfully neglecting our booth and the booth of the elderly couple adjacent to us. Our waitress was Hispanic. The tables she was so diligently serving were full of Hispanic customers. My party was three Caucasians and one Asian, and the elderly couple was Caucasian.

What would you think? I don't know what the waitresses intent was, but I know what she communicated through her actions and that was that she was putting a priority on one set of customers over another set for one reason or another, and the conclusion we've drawn is we were discriminated against.

We have written Denny's and are awaiting their response. We're not sure how we're going to proceed.
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Anonymous on 01/02/2008:
Why you waited for 2 hrs at a Denny's is anybody's guess. I don't see even a hint of racism here.
GothicSmurf on 01/02/2008:
I agree with Pirate.
jktshff1 on 01/02/2008: thoughts exactly.
Anonymous on 01/02/2008:
As usual Pirate has the 'Best Answer'.
Anonymous on 01/02/2008:
thanks guys
Anonymous on 01/02/2008:
Sounds like something else was going on there, probably not racial. Perhaps it was someone else's table and she was told to get the drinks. You definitely got the short end of the stick. It would be interesting to know if Denny's responds to your complaint.
bargod on 01/02/2008:
Maybe you were just the victim of a really bad waitress.
Anonymous on 01/02/2008:
Were there not other restaurants nearby that you could have decided on after say 45 minutes? Two hours?! I wouldn't call this discrimination but maybe STARVATION instead.
Anonymous on 01/02/2008:
In the post it mentioned there was one Asian person in the party. Maybe the waitress was racist against Asians
Anonymous on 01/02/2008:
Hey Zz! Welcome back online and a Happy New Years to you!
Principissa on 01/02/2008:
This wasn't racial at all. Sounds like they were very busy and understaffed and your waitress couldn't handle it. You never stated how big those other tables were. You also never said if the elderly couple was Asian as well. Why you waited so long to leave is beyond me. I would have been out of there in twenty. In that time I could have made the same type of breakfast at home for less money, and if the service and food stunk the only person to be mad at is me.
Anonymous on 01/02/2008:
Well Princi, if you're serving breakfast, count me in. I'll take two easy over, toast points, a side of hash browns and coffee black.
Anonymous on 01/02/2008:
Hey Super. Thanks and likewise.
GothicSmurf on 01/02/2008:
Oh, count me in for an order of Hash browns! Yummy!
judyneric on 01/02/2008:
Man, you white people make me sick. Here you are, all white and uppity, and you have the gall to go into a hispanic restaurant, PLUS you were displaying an obvious case race-mixing by going in with an Asian. Have you no decency, sir or ma'am???

I'm just kidding. Yes, reverse discrimination does happen, and yes, it is possible you felt the sting of it. There isn't much you can do in terms of publicity or lawsuits, so just chalk it up to experience and mix only with your own kind from now on (see, I'm just kidding again!). Seriously, just forget it, because some people will treat you wrong for any reason (like all the people who are going to slam on me for this post, even though I am utterly hilarious.). Best of luck to you.
Anonymous on 01/02/2008:
Judy, reverse discrimination is alive and well. We have large populations of Japanese in our area. When you go to a Japanese restrurant you can count on getting less than stellar service if your waiter/waitress is Japanese. It is almost comical to see how well they treat the Japanese patrons while treating the non Japanese as though we are nothing but a nuisance. We enjoy the food and just expect it so it's nothing we get upset about.
Anonymous on 01/02/2008:
It's possible it could have been racial, but I would have never waited two hours. I would have waited 15 or 20 minutes maximum and then gotten up to leave. On the way out I would have asked to speak with the manager. If my concerns fell on deaf ears, then I would call the corporate office. All that(and eating breakfast at Principissa's) can be done in less than two hours.
Justusryan on 01/02/2008:
I would think you went to Denny's not The Four Seasons.
judyneric on 01/04/2008:
that's an excellent attitude to have, superbowl. if it gets too bad going there, just don't go there, yes? in the meantime... enjoy the sashimi!
Mason35 on 04/10/2008:
All this sounds to me is a case of Over-Exaggeration. If you waited 45 for just drinks, you don't deserve them. Also, there's no such thing as a kitchen manager, Denny's is open 365,24/7 theres ALWAYS a manager there. Nice try on the Race Card but.. you should stray away from that.
DivadNhoj on 07/13/2008:
Did the waitress tell you that horse racing was better than F1 racing hence the allegations of racism?

Just kidding. Seriously, if I were y'all, I'd bail after 30 minutes if nothing came my way.
carlos on 07/05/2013:
After give minutes, I guarantee I'd have had the manager serving me. No doubt about it.
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Dining Experience Ruined By Poor Dessert / Service
Posted by on
ALBANY, NEW YORK -- This one time, my sister and I decided to stop and have dinner at a nearby Denny's restaurant after catching "War of the Worlds" starring Tom Cruise at the movie theater. Little did I know this would turn out to be a big mistake.

First off, we had to wait about 2 minutes for the greeter to seat a couple in front of us before finally returning to seat us only we were forced to sit at a table as opposed to a booth which would have been greatly preferred. I feel guests such as myself should not be forced to wait for a table and Denny's should hire additional wait staff to serve as greeters. In any event, after we were finally seated and served our meals we had a unremarkable experience except for being forced to endure the conversations of annoying diners also in our general area.

Upon completing our meals, we decided to order desserts. My sister chose some type of pie (I don't remember exactly which, it's been awhile this this occurred) while I ordered a classic hot fudge sundae. When the desserts finally arrived, I was very disappointed to say the least. My so called "hot fudge" sundae tasted like Hershey's syrup that they just pulled out of the refrigerator. I forced down and suffered through as much of the sundae as I could which was a little more than half before having my sister try it.

Once I finally managed to get the attention of our incompetent server I informed her of the problem. I told her that Hershey's syrup did not constitute a hot fudge sundae. I returned to her the remaining third of my sundae and told her I deserved a more acceptable replacement. After waiting approximately 3 MORE minutes for my new sundae to arrive, the topping was indeed hot, but the vanilla ice cream was far more melty than my first sundae. I couldn't believe this. While choking down this second sundae and trying to keep the meal I just ate from coming back up, the waitress returned to see if the new sundae was satisfactory. My sister replied something along the lines of "far from it, but you've done enough." I wish I could have given her a piece of my mind at this time, but I was phoning my brother and filling him in on the details of the movie.

Upon finishing this sorry excuse for a dessert, we went and spoke to the manager standing near the cash register. I explained to him the lackluster service and the two terrible desserts I was forced to endure and demanded to know how he planned to placate me. At first he offered to deduct the cost of both my sister and my own desserts from our bill. I couldn't believe this. I scoffed and told him that this was completely unacceptable to the point of being humiliating. I told him that our entire meal and beverages should be completely free of charge. The manager refused this citing that no one received any complaints about the meals. At this point my sister stepped in to defuse the situation and offered to pay the bill. I was still in a state of disbelief over the quality of my sundae and the treatment I received by the wait staff and manager that I returned to the table and replaced the tip my sister had left with a stick of gum and a button that I found at the bottom of my purse.

I also loosened the cap on the salt shaker. Now were even Denny's. I'll be glad to never visit there again!
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User Replies:
Anonymous on 08/31/2007:
you really need to STAY INDOORS!!!
Anonymous on 08/31/2007:
Wait a sec. That movie was out 2 years ago. It may be more helpful if it is recent. They may not work there anymore.

Ohh… wait it is EileenBB11 again.

Another waste-of-our-time post…

I vote – NOT HELPFUL again.
jenjenn on 08/31/2007:
Seems to me you should refrain from eating out. You're never happy, and think you should get everything for free!! Two minute wait to be seated...WOW...that's a REALLY long time!!! Your brother must be so annoyed you call so much!
Anonymous on 08/31/2007:
Happy,maybe it was the original version of the movie from a long time ago.LOL
Anonymous on 08/31/2007:
(NH) This post is so Tabtha-esque! What I would like to know is where there enough highchair to go around? Just a warning to you EBB, you keep ongoing to these places looking for trouble you will eventually find it in the form of some type of bodily fluid in your meal. (see the Wendy's post)
Slimjim on 08/31/2007:
I bet it would really show them if you yank your internet cord right out of the wall. That'll fix their crappy sundae arses! NH!!! No front page for you, one year!
Anonymous on 08/31/2007:
I do not think so...

The original was made in 1953

Tom Cruise was born in 1962.

Wait, I get the joke… yes. very funny!
Anonymous on 08/31/2007:
Contrary to common opinion and in exclusive psychological terms, the tendency for violent intervention in the affairs of the world is a symptom of internal failure in the mechanism of imperialistic control. Explanation: Since American ruling elites well known that economic measures alone cannot defeat an adversary, their reliance on military means to impose a forceful solution is an indication that imperialism cannot prevail as far as reason is concerned. This is failure. It demonstrates that if reason and negotiation can prevail, force will silence them. The proclivity to silence reason in favor of violence and show of force is terrorization. Ultimately, terrorization is a two-edge sword. On one side, it may achieve its temporary objectives; on the other, it creates a vehement opposition including counter-violence aiming at annulling those same objectives and fighting those who want to achieve them.
jktshff1 on 08/31/2007:
what an arrogant, snotty, high maintenance a**.
stay home where your servants can help you.
tnchuck100 on 08/31/2007:
Leona Helmsley reincarnated?
DebtorBasher on 08/31/2007:
Eileen...anytime you step out the door, it's a big mistake. Stay home and cook.
Anonymous on 08/31/2007:
There is no Eileen, it is a NIC yanking our chains. Nobody can be this mentally challenged.
DebtorBasher on 08/31/2007:
You complain about the conversations you had to overhear near you ... yet you call your brother and tell him all about the movie ... I wonder how many people you ruined that movie for by talking all about it. Come on Stewie, you're supposed to be on vacation...
DebtorBasher on 08/31/2007:
I know, she has Stew written all over her face.
Anonymous on 08/31/2007:
Super, you don't know Stew that well do you?
Anonymous on 08/31/2007:
Yes. she is nuttier than a pile of squirrel’s p**
sabletaz on 08/31/2007:
This site is for legitimate complaints, please do not waste someone else's space that can be used for real information.
Anonymous on 08/31/2007:
Agreed with sabletaz.

This is a waste-of-our-time post…
Anonymous on 08/31/2007:
Lid's, which Stew, there are so many Stew's? I think I know the one from Oklahoma, the man of the people. Other than that there are a number of Stew's I think I have yet to meet.
bargod on 08/31/2007:
That was a good one Elieen. Your are without a doubt the best bullsh*t artist around (claps slowly)
Anonymous on 08/31/2007:
Alley, how's the cashier biz treating you?
Anonymous on 08/31/2007:
Alley, go smoke something.
Anonymous on 08/31/2007:
Alright who gave this nut case a "Very Helpful" vote? Stew is not around so it was not Stew. It must be the NIC that has created EileenBB11?
Anonymous on 08/31/2007:
Funny that Stew is mentioned. When I read the first of these phony posts, it occurred to me that they sound like Stew's sense of humor. If so, I applaud him for giving us all something to talk about and laugh at.
Anonymous on 08/31/2007:
Well super, lets see there are two people that trust her/it maybe it was one of them?

EileenBB11 is trusted by the following users...

Anonymous on 08/31/2007:
Alley, stop being an annoying troll.
Starlord on 08/31/2007:
I now have the complete picture on EileenBB11. Two or three minutes as a basis for a complaint? Give me a freakin' break. Eileen seem to be one of those people who seem to have some sense of entitlement, a belief she should be allowed to do wahtever the hell she wants, and anyone disagreeing with her is only against her for some reason that has nothing at all to do with what she does. Sound familiar? I don't wish to go any further along this line, but I think everyone knows what I mean. EileenBB11, quit bragging about your illegal activities and try living as a law-abiding citizen instead of a scofflaw creep.
Anonymous on 08/31/2007:
I think she is ignoring all of us…

I am just waiting for this volcano to explode.
Gando on 08/31/2007:
Wait! Did anyone see that she complained her newly made hot fudge sundae was causing her ice cream to melt?? HOT fudge? Causing ICE cream to melt? hi-larious...I needed a laugh!!
jktshff1 on 08/31/2007:
stew is a trust pimp
runaway on 08/31/2007:
Wow, Eileen, the other day I wondered if you were "Manda" returning to the internet for a sequel...but I have changed my mind; no matter how you try, you still can't compare.
sarahnkrystal on 08/31/2007:
This letter is a pile of you-know-what. Eileen can't be a "real" person and these can't be "real" complaints. Nobody is really that big of a jerk, that rude and that plain stupid.
DebtorBasher on 08/31/2007:
Good one Stewie!
Anonymous on 08/31/2007:
Eileen, I think the National Enquirer has an opening for a writer, you can check out their job postings @

My favorite is still the Subway post, what's next, do tell!
h1p on 09/02/2007:
my advice.. cut back on the sweets hunny, they are making u incredibly irritable. how do u expect ice cream with a HOT topping on it not to melt. people like u are why I like animals better.
mjholly on 09/02/2007:
Wait a minute! War of the Worlds came out in 2005. Your letter is dated 8/31/07. This does not make sense.
Ponie on 09/02/2007:
Stew, that wasn't a button in the bottom of your purse. It was the marbles you lost. :>)
DebtorBasher on 09/02/2007:
Mason35 on 04/10/2008:
I bet your an over weight and generally miserable with life? First of all you walked into Denny's. You are not paying high price for your meals.. no charge for parking.. valet service.. and there is no dress code. I.E: your not in a fine dining restaurant. The Host(ess) gets paid minimum wage, but I bet still smiled at your fat ass at the door hmm? Your complaining because you waited 2 MINUTES to be sat?!? are you kidding me? Unbelievable. You also use words like "choke down" but you not only ate 2/3 of the first Sunday.. you finished the second one? People like you are what's wrong with this society. Stay home if you do so great for yourself. Do everyone else the favor. I wish I was that waitress! Ooooh do I wish!
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Posted by on
TEXAS -- Hello, I am a very upset mother. I loved Dennys, I never thought bad about the servers, cooks and hostesses until my daughter started working with Dennys. I have a 16 year old daughter that started working at Dennys since March 2006 till now - Sept. 06. She is a very smart girl, but very rebelious at this point in her life. I made a choice to allow her to work to see if this would change her ways of thinking and to become more responsible. She is wondering about who she really is. Well, its been HELL!!!! Since she has started working there, she has become comfortable in thinking that smoking is cool, cocain snorting on the job is cool, opening whip cream bottles with her co-workers to suck up the air it contains to feel wheezy, and staying at her will way beyond her punch out time,(might I add that now I have an idea as to why she might be staying there late, she might be snorting crap to feel good with the rest of the junkies), having that this goes against the Texas Law allowing a minor to work past 10:30pm on school nights and 11:30pm weekends. One time she worked from 6pm to 5:45am saying that they needed help. If she goes in at 6pm she is sapposed to stop work at 11:00pm but she is never ready when I go pick her up. She has excuses that they are short handed, bla bla bla. Maybe this drug makes her feel like staying there and not come home, but, one manager is aware of this. I have already complained to one manager that I suspected she doing drugs and she was getting it at work. I also suggested they do a random drug screening and all she told me was that if she did a random drug test that she would have to fire every employee. Then I suggested they needed to pull my daughter in and give her a great big scare and tell her drugs are not allowed in the workplace and that they are illegal and restricted in the workplace or else one would be fired on the spot. You see, I am seeking managements help to help my 16 year old make better choices and that was not what I expected coming from a manager. The smoking was also mentioned, so they said they talked with her. She is not to take 15 minute breaks outside, but they still let her. A manager should not allow a minor to work past the Texas Law requirements. They do not seem to be strict with policy and they tell her nothing, or write her up or demand she clock out at the time she is sapposed to. In other words if my 16 year old is willing to slave till the next day they will take advantage of a 16 year old. I have learned a lot of crap that goes on in that work place. I REGRET letting her work there. But now she loves her job so much and is a very dependable worker. Her registers are always balanced. These managers obviously don't really see that if they don't hear me and acknowledge my concerns for my 16 year old, then I have no other choice but to go to corporate office and clean house. I have to mention that I have been tempted to report the selling of drugs to a minor in the Denny's location. I read their employee policy handbook it does mention a drug free work place, but management is to busy or tired or even both to care about a drug free environement. Monday August 28, 2006 she came home with cocain, I did not realize it till the daylight hours that she had stayed up all night, wired. I was so angry, yes, she makes her choices but the managers have not done crap about this problem. One of her co-workers is selling it to her. This is just recent she started doing this crap. She is using all her tip money on this crap. One manager told me that she knows that one woman is a cocain addict and one guy does marijuana. I NEED VERY GOOD ADVISE AS TO HOW TO APPROACH THIS MATTER TO THE MANAGERS. I DON'T WANT THEM TO FIRE MY DAUGHTER BUT I DON'T NEED HER TO BE LED THE WRONG PATH OF JUNKY LOW LIFE PEOPLE. Those employees need strict, honest, smart, responsible and caring Managers. They set the example. I already rang a bell to the corporate office asking them what they would do if they suspected drugs in the workplace, they referred my question to the owner of this location. My daughter was upset saying that someone sent the managers a letter about cocain and now they are requesting random drug screening. She feels its her fault if any co-workers get fired. WHAT DOES ANYONE THINK ABOUT MY PROBLEM??? WHAT ADVISE CAN YOU GIVE ME???? NEED MUCH FEEDBACK. STRESSED, WORRIED, MOM.
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User Replies:
LANDON on 09/02/2006:
OK the main question that comes to my mind is this...if she's 16 and u don't want her to be fired why don't u either MAKE her quit or report this place to the authorities? I understand being mad at
the managers for not acting on ur concerns...but she's ur daughter. To me it doesn't sound like all the blame lies with Dennys.
Odier on 09/02/2006:
The managers REPRESENT "DENNYS" A CLEAN, SAFE, DRUG FREE ENVIRONEMENT!!!! WHY HIRE MANAGERS WHO DON'T APPLY STRICT POLICY. A new employee will not feel free to try drugs or use them or even have drugs with them in the workplace unless its shown by the staff that its okay and management does not care!!!!!
*Brenda* on 09/02/2006:
Just report them. It's not like they can make her sort coke; she chose to do that on her own. Hell these days the same thing could be happening at school. What do you want them to do? Fire your daughter? Fire everyone? Make her quit; don't let her go. If you really want to teach her that drugs are wrong get the cops involved when you know she has it on her. Send the cops to Denny's. Do something; making this report isn't going to do any good in a situation like this. You have to ACT.
Ponie on 09/02/2006:
So it's the bad management at Denny's that makes her do drugs? Come on now--what have YOU been teaching her the past 16 years? Don't blame someone else for your shortcomings as a parent!
Hugh_Jorgen on 09/02/2006:
Bravo Ponie! I didn't want to be the only one to point out that Denny's management isn't supposed to be raising children as part of their job description. It sounds like this situtation is rapidly getting out of your control - you need to get professional help - a school counselor, your clergy or a drug abuse professional - and you need to get some help NOW. Best of luck.
Anonymous on 09/02/2006:
My son went through a similar situation when he went to work at McDonald in KCMO. He was 15 and he wanted a job, he was doing so well in school, had a clean room, hair cut and very well mannered I could not refuse. Within six months he was staying out till early morning sometimes not coming home at all for a day or two. His grads went down hill the first report card and he looked like a homeless person. I went to management and school counselor’s etc; It didn’t help. When I had enough I went to the police to see if I could get any help. They told me that they had been trying to get evidence on this place for a while. That they knew the “management” was doing this they were selling drudges out of the drive though window and using the kids to do it. They did finally put the management out of business, a few in jail but it was a bit late for the kids. Sorry to disagree with you (Ponie/Hugh) but I think your statements were out of line, at best not very well though out. You have taken the stance (it’s the parents fault) when the truth is it is all our faults as a society. As a parent you raise your child one third, the school raises them one third and the rest of us the other third. Calling people bad parents because they ask for help is the same as condoning the situation. Ponie/ Hugh please ask your self a question, “ where did I get the teaching, experience or the degree that makes me qualified to say this person is a bad parent?” This person ask for help guys. My advice as a parent with this experience is go to the police NOW don’t wait, go now. If you have evidence bring it with you. Good luck
Nohandle on 09/02/2006:
There are some of us out there who are trying to do the right thing. Three weeks ago I terminated an employee who tested positive for cocaine during a random drug screening. NEVER had this happened before. The employee, young man, angrily insisted he be given another test...right then.

His mother called and accused me of setting up her son, then demanded to come in and read the drug policy and if we didn't have a written policy we were in the wrong terminating her son.

Without going into any further detail I expect you understand the point I'm trying to make.
DebtorBasher on 09/02/2006:
The best thing to do, since management isn't doing anything and is as guilty as anyone need to report this to the police...they need to rad the place. Your daughter is only 16 and already has these isn't going to get better...even if she got fired,she will still find the drugs somewhere else, she will still be in touch with whoever is supplying her with it whether she works there or not. She needs counseling, tough love...I know it is hard for a Mother to hear this, but you have two choices to make...get the police involved now or the coroner involved later...once it's too late there is no going back, she has no control and she is not a responsible person when the drugs take over, she is a different person. You really need to get the police involved now.
DebtorBasher on 09/02/2006:
"suggested they needed to pull my daughter in and give her a great big scare and tell her drugs are not allowed in the workplace and that they are illegal and restricted in the workplace or else one would be fired on the spot." She already knows all of this, she doesn't need a "scare" she needs reality see needs to see the actual affects drugs can't scare a drug addict out of taking drugs, it's a much deeper problem than that...she needs professional help.
DebtorBasher on 09/02/2006:
Well said Liddy.
Nohandle on 09/02/2006:

This post has really bothered me in that I think perhaps you, Odier, are blaming the wrong person or circumstance for your daughter's problem. I don't know the situation in full, only what you have stated. Thank heavens I've not had this problem in my family and I can't imagine what it would be like.

As far a blame goes, there's enough to go around for all of us. You are asking for some help and I certainly am not qualified to offer any assistance, only an open ear. You've got that on my part, and I'm sure everyone elses as well.

Lidman has come forward and shared the experience he had with his son. I commend him on that. As far as I am concerned, his advice is the only advice we need to heed at this time. Having been there I expect he knows what he's talking about and will help anyway he can.

God's speed to you Odier and I certainly hope it works out with your daughter.
Odier on 09/02/2006:
Odier is not implying that it's the managers from Denny's that have her 16 year old daughter on drugs. I think that she is upset that the manager is aware of the employees selling and using drugs in the workplace!!!.. that is not right!.. and yeah I believe that odier should make her daughter quit. get her out!!...
glc on 09/02/2006:
Odier: Yes, you should be upset about Denny's management if they are aware of the drug problem there...but your main concern should be your daughter...she needs help..NOW!! Try and get her into some drug counseling program, possibly through her school...but as Lid's post revealed, this may not help & you may have to take more drastic steps...Do whatever YOU have to do!!!!!
corvette66 on 09/02/2006:
odier is not implying that it's the managers from Denny's Restaurant that have her 16 year old daughter on drugs.. I think that she is upset that the manager is aware of the employees selling and using drugs in the workplace!!.. that is not right!.. and yeah I believe that odier should make her daughter quit.. get her out now!.. and yes I agree with qlc "Do whateer you have to do!!!)
corvette66 on 09/02/2006:
as for you ponie!!.. its not the parents fault that their child is on drugs.. its a CHOICE!!!... I don't believe parents teach their children to use drugs, unless they are junkies themselves.. sometimes teenagers think that they have to keep up with their friends and fit in.. so they they think "why not try it".. but it's not the parents fault at all.. cause there are a lot of parents that try to raise their child to the best that they can and the child refuses to listen.... sometimes friends can also infulence another person to try a drug.. then they get hooked!!.. not sure if you have children, but if you do I hope that you will not have go through somethings like this..
corvette66 on 09/02/2006:
and as for the person that said it's not denny's management's responsibility to raise our children.. (HUGH JORGEN).. I don't think that odier mentioned that she wants management to raise her child..she is just concerned that the MANAGER is AWARE that EMPLOYEES are buying and selling drugs in the workplace.. and she doesn't do anything about it.. and yeah, its not denny's managements fault that her 16 year old daughter is using drugs while on the job... her daughter chooses to do it and feels she must use the drugs to keep up with the others (FIT IN!!).. I would make my daughter quit and get her help... and I would get the police involved...
Odier on 09/02/2006:
LANDON on 09/03/2006:
OK, first off...odier u wrote a post taking up for yourself...while using ur own handle! Switch ur name first! second...I think u figured that out after the fact and used corvette66. really if u have to try to defend urself in the 3rd person...u really need a life.
LANDON on 09/03/2006:
especially since corvette66 has never had a post b4 9/02/06.
DebtorBasher on 09/03/2006:
Landon...I noticed the same thing yesterday...I see it happen a lot on here...Then in makes people wonder how much truth is in the post. Could this possibly be a disgrunted ex-employee?
Nohandle on 09/03/2006:
DB, I expect it is a former employee or someone seeking some cheap thrills, but I look at it this way... someone might come along who really needs some advice on the subject and would benefit. If that be the case we've not wasted our time.
DORCAS on 09/03/2006:
LANDON:I also saw this and kept re-reading the post as maybe I misunderstood what was said. There is no shame in asking for help from others. No need to use alternate names. Some comments can be harsh but I have seen others that are regulars come to the rescue and give some great advice. There are some really great listeners(readers) and people with knowledge to lead you to the proper authorities or websites. Take what you read here and go with your best instincts that's a good start. I wish you the best at raising a teen I've done it with two of them. You're the one in charge, not the child or her boss. Get her out of there first of all. That would be a start. And you can bet she'll be mad but anyone who's a parent knows how that is. At least your putting some distance from her and the problem. Sure, there's a lot other ways to get what she wants but at least your making a statement that you know, and you love her and your going to do whatever it takes to keep her safe and out of trouble. Let us know how it's working out. Good Luck.
Ponie on 09/03/2006:
corvette66 (aka Oldier?) Yes ma'am/sir, I have been properly cbastised by both(?) of you which proves Denny's management forces this 'daughter' to do drugs! Agreed, Nohandle. Someone may read this undoubtedly fictitious post and see that the majority advises to get the kid out of there--NOW. DebtorBasher, I think you're on the right track about a disgruntled ex-employee being the author. Probably was caught doing drugs on Denny's time and was fired. At age 16 I worked in a dollar store. If drugs were being dealt and my mother found out, she wouldn't blame the store, she'd cuff me behind the ears and get my butt out of there pronto! corvette66--That's what I mean about 'parenting!'
DebtorBasher on 09/03/2006:
If it's a legit post...My heart goes out to the parent and the daughter...If it is not a legit posts, as said it may help someone who is in this kind of situation and maybe benefit from it. So, turns out, this post will be worth something to someone out there.
Odier on 09/03/2006:
To all that have given Valuable advise: Explanation deserved: I have responded to Landon the very first post as you can see. I introduced my sister to this website and she read my Review "BAD MANAGEMENT", and the comments. She wanted to put her 3 cents in it as well and used my name. I told her to make her own account because there would be a confusion and misunderstanding. Corvette66 is my sister. I apologize. No, I am not an ex-employee. I am truly the mother of 5 children, ages 2,7,13,15,16. I was the one who asked her if she wanted to work. I thought this would be a great step for her as she molds herself into an adult. I did not think that the managers would parent her, but to show her responsibility in the workplace that's all. Show her how to provide excellent customer service, and to respect the workplace and employer. I guess I was wrong. I will take the advise of many that tell me to take her out. I will. Thank you people that have given the valuable advise to me. I have 4 more to raise as well, and none have given me this problem yet. Sincerly, Odier
Odier on 09/03/2006:
Ponie, you make me laugh!!! Thanks for your advise too. I really appreciate your humor. It helped see things differently although. I never said management needed to hold her hand and tell her don't do drugs, but their comments to me is that if they did a random drug test they would have to fire most their staff. They agreed to hire a minor knowing that there would be drugs involved with other employees. Since I have brought it up, now its been an issue at her worplace. I did not know that till recently. They should know all about the Texas Empoyment regulations that go along with this responsibility. But, by the looks of things, I made a huge error, and I will take her out and move forward. Thank you anyway, Odier
DebtorBasher on 09/03/2006:
Explanation accepted...good luck to you and your daughter.
corvette66 on 09/05/2006:
Hello PONIE!!!... this is CORVETTE66 not ODIER...I am family of odier and used her account to post my comment.. but I now have my own account.. as I said before odier never said that it was the responsibility of management to raise her child... My niece knows right from wrong, but she CHOOSES to do wrong.. so it's not the parents fault the child refuses to disobey.... ODIER is simply saying that management is fully aware of the drugs being used in the workplace.. and they are not doing anything about it.. So yeah, everyone that advises Odier to get her daughter out and get the police involved get an A+..
Anonymous on 09/05/2006:
corvett66: The management is however responsible for what goes on in there workplace, legally, morally and ethically. They should be held accountable, charged with aiding and abetting, taken to court and prosecuted to the full extent of the law.
DebtorBasher on 09/05/2006:
Liddy is right, they can be closed down.
corvette66 on 09/06/2006:
lidman: I agree with you 100%.. I never said that management SHOULD NOT be responsible for what goes on in the workplace.. please read my previous comment.. thank you. By all means, management should be prosecuted. Its all in Odier's hands..
Euthie on 10/20/2006:
First off, you need to contact the labor board in Texas. Secondly, you need to contact the corporate 800 number or write to Denny's directly through their website, This is common in Denny's. I worked for a Denny's in Southern Arizona that had several 16 year olds working Graveyard. If I were more of an adult (I was 19), I would have done something.
Round000 on 08/16/2007:
That's too bad.
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Bad customer service. Will not return to any Denny's.
Posted by on
DUARTE, CALIFORNIA -- Below is an email I sent to Denny's through their website. I did receive a response asking for my telephone number, but was never contacted. Since the incident, I have not returned to any Denny's and am not planning to. I have convinced several friends and family members to stay away from Denny's.

4/15/06 Email sent to Dennys
Let me begin by saying that before 3/31-4/1/06 I was a very satisfied Denny's customer. I loved the food, atmosphere, and the friendly employees. My girlfriend and I would go to Denny's every week, but since then I have not returned to any of your restaurants.

On 3/31 a friend and I went to a concert an hour and a half away from our homes. The concert ended late so we arrived back to our area around 12:30am PDT on 4/1/06. We decided to go to the Denny's in Duarte since neither of us had eaten the whole night. Like I said, Denny's has always been a favorite of mine and I always enjoyed the experience. So the host sat us and we ordered our drinks and food. As we waited for our drinks we noticed a friend of ours was sitting close by with a group of his friends. At that time the waitress came over with our drinks. As she went to place the trey of drinks on our table, my drink tilted and fell. My diet coke spilled all over my pants and the lower part of my shirt. Ice cubes were everywhere. The waitress began to apologize and I could tell it was an accident. She quickly ran to get some towels. She came back quickly with towels and I could see how embarrassed she was. I understand how these things happen. Even though this had never happened to me before I knew it was an accident and had confidence the manager would take care of everything. So we waited for our food with my pants completely wet and soaking through to my boxers. It was a cold night and I was shivering the whole time. Forty-five minutes later we received our food. The waitress tried to make things better by offering me a free dessert. I declined her offer. I have never ordered a dessert since the food always fills my hunger. I still thought the manager would surely do something to satisfy me. I thought at least he would comp me for a part of my meal. So we ate and the waitress brought us our bill. The bill was for the total amount so I asked to speak to the manager. I believe the manager's name was Daniel. I explained to Daniel what had happened and how cold and upset I was. I told him that I did not expect to pay full price for my meal. At first he thought I had spilled the drink on myself, and told me to pay full price. I quickly explained his waitress had spilled it over me. He gave the waitress a look as she stood next to him. I thought he would correct his attitude and fix the bill appropriately. Instead he said I would have to pay the full bill and he would reimburse me for cleaning my pants. He gave the bill to an employee and walked away. He didn't apologize or do anything to change my mood. The employee that was charging me was very nice. In fact every employee in that restaurant was nice and polite except for the manager. I expected the manager to be the most customer friendly, but I was wrong. I have not gone back to give the manager my bill from the cleaners. The restaurant is almost 9 miles away, so I'm not going to drive back for the value to clean my pants and shirt. I was very upset with how the manager treated me. I am a college student and I have learned that the number one component of any business is your customers. I was disrespected and embarrassed. I have not and will not ever go back to any Denny's. I understand that this doesn't happen at every restaurant, but I expect the best from Denny's. I expected a Denny's manager to know that it is easier and cheaper to keep an established customer than to acquire a new one. All he had to do was comp me a few dollars and I would have walked away happy. Instead I walked away cold and upset. A few dollars would have kept my loyalty. I thank you for your time.

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Anonymous on 07/19/2006:
That's too bad LG. I bet those trousers of yours got to the point of freezing after that manager treated you so coldly. Try corporate hq. Good luck.
Anonymous on 07/19/2006:
Mauricio to repeat you said” My diet coke spilled all over my pants and the lower part of my shirt. Ice cubes were everywhere. The waitress began to apologize and I could tell it was an accident. She quickly ran to get some towels. She came back quickly with towels and I could see how embarrassed she was. I understand how these things happen”. Then you say “The waitress tried to make things better by offering me a free dessert. I declined her offer”. Then you have the nerve to rat out the waitress “I quickly explained his waitress had spilled it over me. He gave the waitress a look as she stood next to him”. It was late at night and you and you have an attitude but expect the manager not to. “I thought he would correct his attitude and fix the bill appropriately”. But he offered to pay for you to wash your close. “Instead he said I would have to pay the full bill and he would reimburse me for cleaning my pants”. I submit to you that you are to blame here, you set up the waitress not once but twice. You declined the offer she made you and then you get her in trouble with her manager and say the manager is the one with the problem? What were you thinking? Go back to school and learn manners.
Lets_Go on 07/19/2006:
Wow, did you even read what I posted? I never order a dessert so why should I accept it? Am I supposed to be happy that she offered and go home happy? No, my pants were wet and I was freezing.
I ratted out the waitress because the manager thought I spilled the drink over myself. Should I not defend myself at a waitresses expense? I had an attitude because of his employees actions. It is his responsibility to make me a happier customer. Are you saying that managers should be able to treat their customers with disrespect?
The restaurant was 9 miles away. With the price of gas so high it would have been cheaper to not go back. You make absolutely no sense. You would have been irrate in the same situation. Sorry but my school does not teach manners.
Anonymous on 07/19/2006:
That just goes to show you, in CA they teach, “crap” I bet you think the world owes you a living too. Please, what ever you do, STAY IN CALIFORNIA; nobody wants your kind of ideology to infect his or her kids. And never go to Organ.
Anonymous on 07/19/2006:
I ment Oregon, they will just beat you up their.
Anonymous on 07/19/2006:
His employee made a mistake and tried to fix it. You laid in wait like a snake in the grass just to strike at anything that moved. That my little girl is taking advantage of someone else mistake and it is “low life.” Thank you and have a nice day
Lets_Go on 07/19/2006:
You just displayed your ignorance by stereotyping me and all of California. Way to get your point across. I am a full-time college student with a full-time job. If I thought the world owed me a living I would be sitting back and taking it. Please, if you have nothing to say do not resolve to attacking where I live. Thanks.
glc on 07/19/2006:
Lets Go: You say, "I expect the best from Denny's" Why? It's not a pricey four star restaurant...It's Denny's, one half step above a Mickey D's or a BK. They offered you dessert...they offered you reimbursement for cleaning expenses...isn't that enough?
Anonymous on 07/19/2006:
"Lets Go" ~~ I agree da manager shuld of comped u meal. don't let da site crumbs get undar u skin. most da regulars are respectful like da parrot fello.
Lets_Go on 07/19/2006:
glc: I know Denny's is not a four start restaurant but I expected the best because that was what I was used to. I have been going to Denny's for a long time without having any problems. I was always treated like a top customer so to have this happen was a major disappointment. I didn't take the dessert because I wouldn't have eaten it. That's like trying to give a deaf person tickets to a concert. Sure it's a nice gester, but not very helpful. As for the reimbursement, since he was not paying for my gas it was not worth going back. If he was willing to reimburse the cost why wouldn't he be able to just comp the value of cleaning my clothes? I wasn't expecting my whole meal to be comped, just something to make me feel a little better for having to sit in ice cold clothes for almost an hour and deal with attitude from the manager. Not too much to ask for when I've seen other people get more.
glc on 07/19/2006:
Good analogy: concert tickets to a deaf person. :>)
Anonymous on 07/20/2006:
No, I showed no ignorance I lived there for 12 years and I met to many people like you. Let’s see, ” I wasn't expecting my whole meal to be comped”, but they offered several solutions, of course that was not good enough for you. And let’s talk about common sense; “just something to make me feel a little better for having to sit in ice cold clothes for almost an hour”, nobody made you sit their for even ten minutes, much less an hour. And then you talk about attitude, “and deal with attitude from the manager” who it seems, tried to make it better but of course not what you wanted. Learn to compromise little girl and you will then learn how to EARN RESPECT. It does grow on trees and you don’t deserve it just because you think you do. Grow up or end up like awspie an idiot savant.
Anonymous on 07/20/2006:
chill out lid ~~~ you gotz ur ways and ur viewz bud dat don't make otherz wrong. u on da wrong side of diz 1. da food cost at da most iz bout 15% 2 33% far less den da cost of a dry cleanerz. da manager was b n a cucumberz hed and da dude iz riteous 4 pointen id out.
misstina on 07/20/2006:
For once, I agree with Lidman.

And awspie, you sound like an idiot. Shut up.
Anonymous on 07/20/2006:
misstina: thank you. But only for once? I'm sad now
Ponie on 07/20/2006:
Lets Go--Be gone! Denny's has always been a favorite and you've always enjoyed the experience? But one mistake and you're complaining? Your comment: I've seen other people get more' sums up your attitude completely. You want something for nothing. You were given two choices: free dessert or pants cleaned. You were probably wearing a pair of wash 'n wear pants anyway. You should have taken the coins for a Laundromat. Probably the first time in 4 weeks your clothes would have been washed!
warddw1526 on 07/20/2006:
Besides, if it was that cold sitting in the restuarant, why not go to the men's room. Most of them have the hand dryer. You could have dried off
Anonymous on 07/20/2006:
I, personally, would not have even stayed for the meal. I mean, c'mon, if I'm freezing, how enjoyable is any meal going to be?

I think you are looking for a freebie, that you do not deserve...
yoke on 07/20/2006:
Nobody forced you to stay once the drinks were spilled. You could have gotten up and left, but you didn't. I do have one question. You state you saw your friends at another table the same time the drink was spilt. Were you by any chance not paying attention and somehow knocked the waitress and the drink got spilt on you? Did you not see the waitress because you were to busy with your friends? I somehow think the manager was correct and you had something to do with the drinks being spilt, otherwise your entire meal would have been comp'd.
Tracy M on 07/20/2006:
That poor, poor waitress. She apologized and offered you what was apparently SOP for making a mistake like that. What else was she supposed to do?

I learned the consequences of being a tattle-tale in pre-school. Too bad you weren't in school with me.
Anonymous on 07/20/2006:
Skye on 07/20/2006:
I just have to share a story here regarding Denny's. About 2 years ago, my husband and I went there for breakfast. I ordered waffles. The waitress brought me over burned waffles and I said, I cannot eat these, and she was very very apologetic. Then the 2nd batch were better, but she hit me in the head with the plate. She was about 17, and very sweet, and so upset. I knew it was an accident. Then she brought me some orange juice to make up for the burnt waffles and spilled in on my dress. By then I was too shocked that all these things kept happening to me. Still, I remained calm, things happen. She also brought us 2 fruit cups to make up for the juice. Then the manager came over and apologized and told me send him the cleaning bill. Well I had dress dry cleaned, but never sent the bill. I think they treated me very well at Denny's after all the accidents. We did not ask for any money off the bill. The bill was less than 12 bucks anyway.
I think they were fair in offering to pay your cleaning bill. Sorry you got spilled on, but try getting hit in the head with one of those stone plates to go along with it.
We also still tipped her 5 bucks, because servers work very hard. I was a server pt while in college and I know how hard they work. I am now 33 years old, and can say I have learned not to sweat the small stuff.
Anonymous on 07/20/2006:
Skye, that applies to life, period. Don't sweat the small stuff. It just overcomplicates things. I have the same philosophy.
DORCAS on 07/20/2006:
Lid and Ponie:I agree with you both. This guy just set the poor waitress up after telling her all was fine when she did all she could to make things better. Then the attitude of 'what more could he get from this spill' in his attitude just irks me. I used to work at a Bob's Big Boy and my manager would deduct from our check portions that were deducted from a customers bill. Hopefully the waitress didn't get treated too harshly aftwards. Man, this just makes me want to go and tell her how bad I feel for her. The customer says he was embarrassed but just think how the waitress felt. I doubt there was much of a tip after all that either. The world is just a cash register for some people looking for opportunities over a lousy few bucks or whatever they can get for free at someone elses expense.
DebtorBasher on 07/20/2006:
Don't complain...that was probably the most thrilling thing you ever felt in your boxer shorts!
DebtorBasher on 07/20/2006:
If your sex life was what it should be, then ice cubes in your boxers would not have been a surprise!
DebtorBasher on 07/20/2006:
Hey Liddy...have you ever had an ice cube in your belly button?
Nohandle on 07/20/2006:
It's a shame it's come to this. I actually remember the days when, if an accident happened in a restaurant by a server, an apology was made, and we laughed it off. No one expected a free meal, coupon or anything else. Even if it was offered, the bill was paid in full and that was the end of that.
Anonymous on 07/21/2006:
DB Funny you should ask that. Yes, yes I have it was very cold but at the time I had to pretend like I was enjoying it. Have You?
DebtorBasher on 07/21/2006:
Liddy, I never have to pretend!
Anonymous on 07/21/2006:
O! Baby!!
DebtorBasher on 07/21/2006:
Down Boy! Down!
Anonymous on 07/21/2006:
I'm OK now....
DebtorBasher on 07/21/2006:
DebtorBasher on 07/21/2006:
Whew! That was a close one!
DORCAS on 07/22/2006:
Icee London, Icee France, Icee in this guys underpants!!!
DebtorBasher on 07/22/2006:
And what is it you see? A tired Soldier sleeping on his dufflebags? *The Devil made me say that*
DebtorBasher on 07/22/2006:
I'm sorry Liddy...I'll try to be a good's just that it's so hard for me to behave. You'll have to break me of it.
DORCAS on 07/23/2006:
DB:THAT,was funny!!!
Chel on 08/06/2006:
Jeez- I have to comment on Nohandle’s response…

“It's a shame it's come to this. I actually remember the days when, if an accident happened in a restaurant by a server, an apology was made, and we laughed it off. No one expected a free meal, coupon or anything else. Even if it was offered, the bill was paid in full and that was the end of that.”

Here’s the feedback I got form this person in regards to two really disturbing visits to restaurants.(one for my birthday dinner, another was for my son’s going off to the Marine’s dinner…both of which should have been pleasant experiences…yet were far from it!):

“Imagine if you had been hit in the head by that swinging door you complained about. Perhaps it would have knocked some sense into you. Then, horror upon horror, you go to Applebees and have the meal nightmares are based upon. The gall of management to have not compensated the entire meal for the Clampett Family. Do the next family grill & bar a favor. Stay Home.”

It is very sad there are a people who put up with shoody service…that’s the reason why it is abound…not enough people care. Sorry- laughing these bad customer service experiences off doesn’t cut it. Personally, I pay good money for quality service and food. Managers everywhere have the responsibility of making their customers happy. And, without feedback (good, bad, indifferent) establishments can not improve customer care if they are unaware of the issues that need attention.
DebtorBasher on 08/06/2006:
Chel: that is exactly the point I've tried to make on several isn't going to get the message across or hurt a business if you just stop going have to let them know the REASON why you stop going there...they lose one customer and get two new ones, but if they know it's because of the way they were treated, or food was not quality, then they would be aware and have the opportunity to improve.
Nohandle on 08/06/2006:
Chel, read my second response to you on your Applebees' review. There is a world of difference in a server making a mistake and one you preceive as being deliberate. In my mind the Denny's experience with this person was an honest mistake and might as well be laughed off. What else to do? The server apologized and did what she could to rectify the situation.

Again, read my response to you. You had a bad experience with both restaurants and of course management needed to be informed. Your two complaints at one time about two different restaurants struck me as being one who wanted to complain and could not possibly be pleased. Obviously, I was wrong about you.

I agree, service or food at restaurants won't improve if we don't let them know there is a problem. Then, if there is no improvement, I don't see any alternative but to go elsewhere.

SHELLBY on 08/22/2006:
They should have compensated him for the drink.
Euthie on 10/20/2006:
Please be persistent with Denny's. Daniel must have been new and probably did not know what to do in that situation. If It would have been me, I would have pulled the server aside and asked what happened and then comp'd both of your meals, as accidents do happen and it put you in an uncomfortable situation.
Sytar69 on 05/23/2007:
I myself am a Denny's manager and have to deal with the guests of my Restaurant daily. If something like that had happened in my store I would have been more than happy to have taken something off you ticket or even picked up the whole thing. Guests need to be happy as they are the one who really pay us poor employees, not the owners or corp. Scot
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StarStarStarEmpty StarEmpty Star
Do Not Buy Any Kind of Drink at Denny's Their Policy to the Waiter Is, "One Cup That's It"
Posted by on
Rating: 3/51
VISALIA, CALIFORNIA -- I was asked at Denny's if I would like coffee for my beverage. I then ask "Do you give refills? " She answered " Oh, yes" and I replied " Then I'll have a cup" (Knowing that this is not their "secret" policy, because of many past examples of service and watching their other tables also.) I think that Denny's Restaurants slogan should be called "One cup that's it".
(This is true of all Denny's Restaurants).
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Steve on 11/03/2014:
I am confused. You were told you COULD get a free refill. Your post says nothing about that you were refused a refill. Please clarify your post.
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