CLEVELAND, TENNESSEE -- I have been to Denny's a lot, mostly at night when it's not crowded. Tonight we had the worst service we have ever had. It took so long to get our food. When we ordered, we ordered chicken to go for our dog. When we finally got our food, my husband's omelet did not have everything on it. What it did have was skimpy. I don't know if the people walking around were cooks, but they walked in and out a lot. When we got ready to leave our server went to get our to go order. The guy in back got smart with our server because he told him the chicken was to go. When we got home the chicken was pink. Needless to say, our dog didn't get her chicken. We had to throw it away.
I don't know if the lady in the green blouse was a manager or just a cashier but if it wasn't for her we wouldn't have gotten our drinks refilled. I thought maybe our server was new, but it wasn't his fault our food wasn't what it was supposed to be. The cooks should have been cooking instead of walking around. It wasn't only us that had to wait forever to get their food. I hope their food was better than ours. We will be going elsewhere from now on, but Denny's needs to hire a cook for night or teach the young man to cook.
LAFAYETTE, INDIANA -- We went to Denny's for dinner and my grandson was seated in a booster chair. All of a sudden he went head first to the floor, seat and all. Luckily he was not injured. We found the strap had not been buckled because it was broken. They said how sorry they were and got him another seat (that worked). Next our meal was served and my granddaughter was eating chili and bit down on something strange. She pulled it out of her mouth and it was a piece of plastic from evidently a sack or something that had fallen in her chili.
They did not even come to say anything to us, just that she talked to the manager and they would credit for her bowl of chili. I filled out a complaint form and truly expected to hear back from them. We had to pay for our full bill and not even an apology for the seat or the chili.
What can be done about such things? I do not believe in lawsuits, but I believe in fair treatment. This was VERY unfair as our meal was ruined by my grandson's fall and scare and the soup was the topping on the cake. Obviously we left without hardly eating and paid a big price for it. The date was 6/28/13 at Denny's in Lafayette, IN on 4260 South St.
BROOKVILLE, PENNSYLVANIA -- At first we were greeted by a very friendly, nice, and personable person but that quickly changed. We got seated, waited 25 minutes and still no one to even take a drink order. I went up to the cashier desk and asked for a manager. Just so happened the general manager was there so I thought great we might get somewhere - WRONG. The general manager's name was ** and she was extremely rude - did not seem to care about the fact that no one has even came to take a drink or yet her exact words to me were "If we are not fast enough for you feel free to go somewhere else." Needless to say we did and we will not return!!!
SHOW LOW, ARIZONA -- I sent a letter to the company two years ago, and you had the Show Low manager call me. The problem is not the manager or her staff. It is the condition of the restaurant and that's the main office problem. It is apparent you don't care for your customers, because you force them to dine in a run down establishment. We sat at the counter and we noticed the broken and cracked Formica counters with dirt embedded within. The stool I sat on was broken down and wobbled. The ceiling vents are stained and nasty looking.
Support the hard working staff and manager and take some pride in your building and the Denny's name. Make the needed upgrades to this building or shut it down.
PALATINE, ILLINOIS -- When my husband and I went to the Denny's for breakfast late at night. We go to this Denny's a lot because it is on our way home. When we travel we always look for a Denny's. We know the food is good, place is clean, bathrooms are clean, and waiting staff is helpful. Last night we went into the Palatine Denny's and found it very loud. We asked our waiter to see if he could get their waiter to calm it down. Their waiter (a friend of the loud party) would not do it. Their waiter was **. So ours had to talk to them. It got better and then got loud again.
Then our waiter went over to a group of ladies and told them the whole story! We didn't do anything wrong. We could not even talk! We have heard about restaurants to know our waiter should have kept his mouth shut! I am done at Denny's! We were stared down by the three people and our waiter told them everything. It was not their business! We will have to look for another restaurant! No respect for customers!
MERRILLVILLE, INDIANA -- This Denny's continue to have poor service. We visited this location and the service was super slow. The waitress brought coffee once! She took our order and never came back. We had to stop the manager and he literally served our table! He kept saying he was sorry but did not comp anything! Food was cold, not properly cooked and orders were broken up and brought out at different times! No syrup for all you can eat pancakes, no drink refills! We were a table of six!
Finally I grabbed THE waitress. And asked for the ticket. When she returned she stepped on my entire foot and didn't say a word! When asked if she felt an apology was in order she sighed and said sorry. Needless to say we won't be back ever! This was our third patronage in three straight weeks with the same sub-par food and service. I will discourage anyone I know or hear of who wants to go there. All six of us will. We really tried to be patient.
MIDLOTHIAN, VIRGINIA -- 1st visit - I brought my wife for breakfast. We were both served runny eggs (hers were sunny-side up and mine were scrambled). 2nd visit - My wife brought a coworker for lunch. The coworker got food poisoning and puked before she could even leave. 3rd visit - Last chance! My wife and I ordered the turkey and stuffing from the new "Hobbit" menu. The turkey and gravy were served CHILLED! Honestly, the cranberry sauce was warmer. I thought it was illegal to serve meat that hadn't been freshly cooked to a temperature high enough to kill Salmonella. We won't return!
SOUTH CAROLINA -- We went to eat at 800 South Kings Highway, Myrtle Beach. First, my niece's eggs were supposed to be over-easy, they were hard. When we sent them back they were barely different. We asked to just take that meal off the bill. The waitress said she would send the manager over but he never came. Finally when we got a refill on soda and notice, I said a refill. I asked about the store home number or any contact info.
So while we are waiting we watched a girl getting her hair and makeup done behind the wall where the drinks are fixed. Then they all moved to the register to ring up our bill which was $51.04 and one of the girls was still standing there stroking another waitress' hair. By this time the manager I think her name was ** came over and was very, very nice and said she would take care of the problem. But one can only hope.
CYPRESS, TEXAS -- I visited Denny's in Cypress TX 77429 at the corner of HWY 290 and Spring Cypress Rd at 06:00 am. The waiter dropped the menu in front of me without saying anything. After five minutes he was just standing about 5 feet from me and I said, "I am ready to order." He asked, "What do you want?" I asked if there was some type of problem. He said in a very loud voice, "Yes there is," and started walking towards me saying something like every damn week -- I stood up and backed out the door feeling very threatened. The waiter's name is **. He acted like he wanted to get into a fight!!!! I didn't want to fight. The next time I will call the police!!!
NORTHRIDGE, CALIFORNIA -- I approached the register to pay my tab (Date 07-25-2012, 2:18 pm). Usually I am greeted by an employee taking my payment, always pleasant and courteous. In this case the manager (**), who had never before taken my payment, simply stared at me without saying a word. Annoyed by this discourtesy, I just stared back at him for a few seconds, then I said to him, "Do you speak?" Then he did.
When I presented my VISA card, he asked for ID. I explained that I had recently lost my billfold with ID. I had received the replacement VISA card but no other replacement cards yet. He insisted that he must have ID. (My VISA card is for debit, not credit. On that date there was slightly under $2,000 in my checking account. The amount of my check was $19.65). I told him that I, with a friend, routinely patronize this store about twice a week and have done so for at least three months. And that I had never been asked for ID!
Still the manager balked, directing my attention to a sign near the register stating that ID will be solicited under certain conditions. I repeated that in approximately 24 previous meals at this store over the last three months, never once had the acting cashier ever asked for ID, nor directed my attention to the sign. I replied, of course, that in any event there was firmly established precedent for my not needing to present ID. I needed a haircut; maybe that's what offended him.