BROOKVILLE, PENNSYLVANIA -- At first we were greeted by a very friendly, nice, and personable person but that quickly changed. We got seated, waited 25 minutes and still no one to even take a drink order. I went up to the cashier desk and asked for a manager. Just so happened the general manager was there so I thought great we might get somewhere - WRONG. The general manager's name was ** and she was extremely rude - did not seem to care about the fact that no one has even came to take a drink or yet her exact words to me were "If we are not fast enough for you feel free to go somewhere else." Needless to say we did and we will not return!!!
SHOW LOW, ARIZONA -- I sent a letter to the company two years ago, and you had the Show Low manager call me. The problem is not the manager or her staff. It is the condition of the restaurant and that's the main office problem. It is apparent you don't care for your customers, because you force them to dine in a run down establishment. We sat at the counter and we noticed the broken and cracked Formica counters with dirt embedded within. The stool I sat on was broken down and wobbled. The ceiling vents are stained and nasty looking.
Support the hard working staff and manager and take some pride in your building and the Denny's name. Make the needed upgrades to this building or shut it down.
PALATINE, ILLINOIS -- When my husband and I went to the Denny's for breakfast late at night. We go to this Denny's a lot because it is on our way home. When we travel we always look for a Denny's. We know the food is good, place is clean, bathrooms are clean, and waiting staff is helpful. Last night we went into the Palatine Denny's and found it very loud. We asked our waiter to see if he could get their waiter to calm it down. Their waiter (a friend of the loud party) would not do it. Their waiter was **. So ours had to talk to them. It got better and then got loud again.
Then our waiter went over to a group of ladies and told them the whole story! We didn't do anything wrong. We could not even talk! We have heard about restaurants to know our waiter should have kept his mouth shut! I am done at Denny's! We were stared down by the three people and our waiter told them everything. It was not their business! We will have to look for another restaurant! No respect for customers!
MERRILLVILLE, INDIANA -- This Denny's continue to have poor service. We visited this location and the service was super slow. The waitress brought coffee once! She took our order and never came back. We had to stop the manager and he literally served our table! He kept saying he was sorry but did not comp anything! Food was cold, not properly cooked and orders were broken up and brought out at different times! No syrup for all you can eat pancakes, no drink refills! We were a table of six!
Finally I grabbed THE waitress. And asked for the ticket. When she returned she stepped on my entire foot and didn't say a word! When asked if she felt an apology was in order she sighed and said sorry. Needless to say we won't be back ever! This was our third patronage in three straight weeks with the same sub-par food and service. I will discourage anyone I know or hear of who wants to go there. All six of us will. We really tried to be patient.
MIDLOTHIAN, VIRGINIA -- 1st visit - I brought my wife for breakfast. We were both served runny eggs (hers were sunny-side up and mine were scrambled). 2nd visit - My wife brought a coworker for lunch. The coworker got food poisoning and puked before she could even leave. 3rd visit - Last chance! My wife and I ordered the turkey and stuffing from the new "Hobbit" menu. The turkey and gravy were served CHILLED! Honestly, the cranberry sauce was warmer. I thought it was illegal to serve meat that hadn't been freshly cooked to a temperature high enough to kill Salmonella. We won't return!
SOUTH CAROLINA -- We went to eat at 800 South Kings Highway, Myrtle Beach. First, my niece's eggs were supposed to be over-easy, they were hard. When we sent them back they were barely different. We asked to just take that meal off the bill. The waitress said she would send the manager over but he never came. Finally when we got a refill on soda and notice, I said a refill. I asked about the store home number or any contact info.
So while we are waiting we watched a girl getting her hair and makeup done behind the wall where the drinks are fixed. Then they all moved to the register to ring up our bill which was $51.04 and one of the girls was still standing there stroking another waitress' hair. By this time the manager I think her name was ** came over and was very, very nice and said she would take care of the problem. But one can only hope.
CYPRESS, TEXAS -- I visited Denny's in Cypress TX 77429 at the corner of HWY 290 and Spring Cypress Rd at 06:00 am. The waiter dropped the menu in front of me without saying anything. After five minutes he was just standing about 5 feet from me and I said, "I am ready to order." He asked, "What do you want?" I asked if there was some type of problem. He said in a very loud voice, "Yes there is," and started walking towards me saying something like every damn week -- I stood up and backed out the door feeling very threatened. The waiter's name is **. He acted like he wanted to get into a fight!!!! I didn't want to fight. The next time I will call the police!!!
NORTHRIDGE, CALIFORNIA -- I approached the register to pay my tab (Date 07-25-2012, 2:18 pm). Usually I am greeted by an employee taking my payment, always pleasant and courteous. In this case the manager (**), who had never before taken my payment, simply stared at me without saying a word. Annoyed by this discourtesy, I just stared back at him for a few seconds, then I said to him, "Do you speak?" Then he did.
When I presented my VISA card, he asked for ID. I explained that I had recently lost my billfold with ID. I had received the replacement VISA card but no other replacement cards yet. He insisted that he must have ID. (My VISA card is for debit, not credit. On that date there was slightly under $2,000 in my checking account. The amount of my check was $19.65). I told him that I, with a friend, routinely patronize this store about twice a week and have done so for at least three months. And that I had never been asked for ID!
Still the manager balked, directing my attention to a sign near the register stating that ID will be solicited under certain conditions. I repeated that in approximately 24 previous meals at this store over the last three months, never once had the acting cashier ever asked for ID, nor directed my attention to the sign. I replied, of course, that in any event there was firmly established precedent for my not needing to present ID. I needed a haircut; maybe that's what offended him.
PORTAGE, INDIANA -- We are very frequent customers at Denny's in Portage, IN. The smoking section is in the far corner of the building but as soon as you come in the doors, you are overcome by the smell of smoke. We sit in the very front of the restaurant by the door and by the time we leave, I am having a hard time breathing and my clothes reek of cigarette smoke. Please, please get with the program and make your facilities all non smoking. I know smokers can get through one meal without a cigarette. They do it all the time at other restaurants.
I have eaten at several Denny's restaurants in and around the San Gabriel Valley. It is my estimate that I get excellent service 80% of the time. It is that 20% of poor service that bothers me. With more than 30 years in the restaurant business, I can confidently state that this is the fault of the person with the franchise. What the owner of the store tells the general manager how to operate the restaurant is how the restaurant is operated. This is a corporate problem. Denny's corporation does not look after their 1500 stores with any degree of efficiency.
Each store's customer service and cleanliness will depend upon the franchisee. A note: I had a friend that worked briefly at the Denny's in Big Bear a few years and she told me that an employee was injured and rather than allow the employee to receive Worker's Compensation, the worker was fired. The General manager (with the franchisee's approval) was hiring illegal aliens with false identification. Perhaps this restaurant continues this practice and maybe an official agency should look into this.