CARLSBAD, MINNESOTA -- My husband and I were on vacation in New Mexico, and after seeing the night bat flight (which is fabulous!) at Carlsbad Caverns, we went to the Denny's at 810 W. Pierce in Carlsbad. It was Saturday, September 27, 2008 around 8:15 p.m. When we were parking, we noticed 5 people, apparently both cooks and servers, standing at the back door smoking and laughing. We commented that we hoped someone was inside working.
We got seated promptly and there were only 6 or 7 tables occupied in the entire restaurant and about that many servers. After waiting an extraordinary long time for our server to take our order, we began watching the other tables and noticing people getting frustrated about no service. One family of 4 came in and waited about 15 minutes to get a menu. The father of another family finally got up and walked behind the counter trying to get someone's attention about their long wait to get food. When our food finally arrived, I had fallen asleep due to the long wait. My order was wrong, but I told the server not to correct it because we didn't have all night to wait.
Looking around, we noticed that we didn't see any workers in the restaurant. We went to pay for our check and had to wait for someone to show up to the register. Leaving the restaurant, we counted 6 employees standing outside again smoking and laughing while there were customers waiting for food, waiting for menus, and waiting for any attention at all. Among the employees, there was no adult supervision at all.
Before writing this post, I took the time to read all the other Denny's reviews on My3Cents and see our experience is similar to many others across the U.S. Denny's should be put out of their misery. They obviously aren't concerned about staying in business or trying to run a restaurant properly. I don't think we'll be going to another Denny's and repeat this experience.
DUARTE, CALIFORNIA -- My Godmother had lost her home so I decided to take her out for a slice of pie and coffee to make her feel better. I chose the one on Duarte, boy I made a bad choice. We begin to walk in. An older man was near the cashier. He look Indian to us. He asked us, "How many?" We said, "2 please!" He handed us the menu right there and told us to find our seats. I looked at my Godmother like what?
Anyway we sit ourselves down and try to forget what just happen. Being that we sat ourselves down the waitress takes a while to find out that we are there. I asked for a slice of cheesecake but they are out. I thought no big deal I will just get something else. So I now choose Apple pie.
While we are waiting for our Deserts why is it that the same gentlemen who handed us our menu is now seating everyone who comes in, now I'm pissed off! I mean what was so different from all of them than us. He walked every one of them to their table except us. So wrong!!! Here comes my pie. If you want to call it that. I'm looking at my pie all messy and everywhere it doesn't even look like a full slice of pie. Couldn't even eat it! Yuck! Guess the food goes with their service!
We pay and guess who is taking my cash? Yup that same old Indian Man. He even had the nerve to ask, "Everything OK?" I responded "No it's been better." He didn't even bother to ask what the problem was! Now I don't go to any Denny's due to this. I've told all my friends and family and If I hear anyone say they are going to the one on Huntington Dr. in Duarte I will tell them not to! He needs to be fired for this discrimination!
NORTH FT. MYERS, FLORIDA -- Dishonest... Yes I would say. N. Ft. Myers, Fl. Cleveland Ave. My friend and I went to Denny's Sat. March 29th, 2008 around 8:30PM. When we sat down at the table and the waitress took our drink order I showed her I had a coupon for buy one get one free lunch or dinner. We ordered and enjoyed the meal. The problem came when we went to leave, the waitress that came to ring up the meal, I gave her the coupon and she said she would have to get the manager cause she could not give us the buy one get one free price. When the manager came out she said, she would not honor the coupon, cause we had the senior citizen meal. WE DID NOT ORDER THE SENIOR CITIZEN MEAL and had not mention it at all to the waitress.
The manager and I went round and round and, SHE said we had to pay the full price, cause we ate the meal and did not say anything. The regular meal comes with 3 meat loaf pieces while the senior citizen meal comes with 2. I told the manager that it was their error and again, she said we ate it and we had to pay the full price. THE COUPON STATES THAT IS NOT TO BE USED WITH ANY OTHER DISCOUNTS. As the senior citizen meal is not a discount... It is a regular meal on the menu. If they consider it a discounted meal (which it should not be) the waitress should not have brought it in the first place.
Is it that they gave us the meal on purpose to get the full amount... As the waitress had said when I showed her the coupon, before we ordered... Her comment was "You will have to straighten that out when you leave". OR Are they trying to get out of honoring the coupons. Or is just down right poor management (and I assure the Manager is a Poor Manager) and help (I feel she did it intentionally). I cannot remember when I have ever complained about a service, but I assure that this has been an experience that should have never happened. BEWARE OF COUPONS... ESPECIALLY AT DENNY'S.
FLAGSTAFF, ARIZONA -- My party and I arrived at Denny's on New Year's Day 2008 and were promptly seated. Our waitress was working in our section at the time we were seated and continued to fill the drinks and attend to the needs of the customers around us, but did not come to our booth for over 30 minutes. When the waitress finally decided to stop at our booth to take our order, she muttered a scant and nearly inaudible apology and took our full order (we'd been waiting so long we had ample time to peruse the menu and select our entrees). She quickly served our drinks and then never returned.
During that time, she continued to serve the booths and tables around us, including those directly behind us and next to us, and she deliberately ignored all of our attempts to hail her. We could see her standing in the kitchen watching us and we could only wonder at her thoughts and intentions. Also, an elderly couple was seated in the other booth adjoining ours and were able to receive their drink order, and were then ignored as we were.
Finally, after it had been nearly 2 hours since we had been seated, we decided to leave. Our waitress saw us get up and leave but said nothing. We went to the register to pay for the drinks we'd ordered and to complain, and the kitchen manager came out requesting our table location so she could cancel our order, implying that after two hours our food hadn't even been started yet. We did not have to pay for our drinks (thanks), but we were not able to lodge a suitable complaint with them at the time.
I am concerned that we may have been victims of racial discrimination. As mentioned earlier, the waitress continued to serve the tables/booths around ours while willfully neglecting our booth and the booth of the elderly couple adjacent to us. Our waitress was Hispanic. The tables she was so diligently serving were full of Hispanic customers. My party was three Caucasians and one Asian, and the elderly couple was Caucasian.
What would you think? I don't know what the waitresses intent was, but I know what she communicated through her actions and that was that she was putting a priority on one set of customers over another set for one reason or another, and the conclusion we've drawn is we were discriminated against. We have written Denny's and are awaiting their response. We're not sure how we're going to proceed.
MARTIN WAY E, LACEY, WA -- We ate at the Denny's on Martin Way E, in Lacey, WA recently, and decided to try the cheeseburger special. They said it was a new burger, with a new fries configuration. The burger looked more like a homemade burger than the conventional perfectly round or square patties. The meat patty was thick and very juicy, and had a fantastic flavor. The set-up was good, with dill pickle chips, sliced red onion and shredded lettuce (I do not have tomato on my burgers. The burger was served with a steak knife, and I recommend using the knife, as the sandwich is a real mouthful, and unless you are Joe E. Brown or Carol Channing, you will have trouble with the height of the burger.
The fries that come with it are a new Denny's item, thick, and with groves on one side. They are crisp on the outside and the inside is tender and quite flavorful. The combo is served with a Coke, but you may substitute another soft drink, and they refill. All in all, the Better Burger deal is well worth the price they have on it, and we will have it again.
JACKSONVILLE, FLORIDA -- On 6/19/09 at 8:00 am I entered this Denny's by the airport in Jacksonville. We were sat in waitress Terry's section. She seemed upset that we were sat in her section. My wife and I are African American. Terry did not greet us but made a point of walking to the person who sat us to let her know it was not her turn to take a table. After about 7 minutes, we still had not been waited on. A White couple walked in and Terry sprung into action, bypassing the Hostess to sit the White couple in her section. Terry was very personable and friendly to this couple. After another 2-3 minutes, Terry took their drink order and food order.
She then, in a very unfriendly tone asked me and my spouse "What are you having". No Hello Welcome to Denny's, no nothing. We waited for service and didn't get anything but a waitress with an attitude who doesn't appreciate waiting on minority customers. When I asked for a manager, I was told that the manager was at the bank and not available.
After all the lawsuits that Denny's has had, they have obviously not learned their lesson. Well I've learned mine and I will not be caught dead at any Denny's in northeast Florida. In the year 2009 anything is possible, but waitresses picking and choosing their customers is abhorrent and reeks of a company culture from top to bottom. Denny's is an embarrassment to "Family" restaurants everywhere.
It is hard to work in a Denny's. I work in one now, and I have worked for Denny's for almost a decade. I work for a store in which my manager lets the morning staff do whatever - have as many open tickets, steal money, steal food, give food away, talk crap in Spanish, etc.
They will not work with my school schedule and one of the morning servers, who is vindictive, has a key to EVERYTHING and reads the manager's logs and tells everyone that I told her. I have caught her in the office doing so, yet no one believes me. I am scared to cross her, because my drawer and other monies are unsecured and nothing stops her from stealing the deposit and saying I did it. She just did it to the graveyard server.
I am soon to quit, but if you think of working for a Denny's, come in and talk to employees candidly on all shifts and find out what-is-what. Usually if the mouthy tattle-tale all stores has has way too much to say, you can bet there's 1/2 truth to it. I am afraid to go to the District Manager, as I think I will be set up and fired. I am getting ready to put my two weeks notice in, and I am surfing my resume elsewhere. It makes me sad, as I loved working for Denny's until now.
LAFAYETTE, INDIANA -- We went to Denny's for dinner and my grandson was seated in a booster chair. All of a sudden he went head first to the floor, seat and all. Luckily he was not injured. We found the strap had not been buckled because it was broken. They said how sorry they were and got him another seat (that worked). Next our meal was served and my granddaughter was eating chili and bit down on something strange. She pulled it out of her mouth and it was a piece of plastic from evidently a sack or something that had fallen in her chili.
They did not even come to say anything to us, just that she talked to the manager and they would credit for her bowl of chili. I filled out a complaint form and truly expected to hear back from them. We had to pay for our full bill and not even an apology for the seat or the chili.
What can be done about such things? I do not believe in lawsuits, but I believe in fair treatment. This was VERY unfair as our meal was ruined by my grandson's fall and scare and the soup was the topping on the cake. Obviously we left without hardly eating and paid a big price for it. The date was 6/28/13 at Denny's in Lafayette, IN on 4260 South St.
BROOKVILLE, PENNSYLVANIA -- At first we were greeted by a very friendly, nice, and personable person but that quickly changed. We got seated, waited 25 minutes and still no one to even take a drink order. I went up to the cashier desk and asked for a manager. Just so happened the general manager was there so I thought great we might get somewhere - WRONG. The general manager's name was ** and she was extremely rude - did not seem to care about the fact that no one has even came to take a drink or yet her exact words to me were "If we are not fast enough for you feel free to go somewhere else." Needless to say we did and we will not return!!!
SHOW LOW, ARIZONA -- I sent a letter to the company two years ago, and you had the Show Low manager call me. The problem is not the manager or her staff. It is the condition of the restaurant and that's the main office problem. It is apparent you don't care for your customers, because you force them to dine in a run down establishment. We sat at the counter and we noticed the broken and cracked Formica counters with dirt embedded within. The stool I sat on was broken down and wobbled. The ceiling vents are stained and nasty looking.
Support the hard working staff and manager and take some pride in your building and the Denny's name. Make the needed upgrades to this building or shut it down.