Dillard's Consumer Reviews - Page 6

NASHVILLE, TENNESSEE -- I bought a dress for my daughter's prom. The girl wears size 12, and we bought that size. The dress that arrived was marked as size 12, but was in fact two or more sizes smaller! We called the customer support and they agreed to send a replacement and not charge 8.99 for the returned shipment because the size was misleading. The replacement dress arrived quickly - it was size 16... but still too small! I called and asked them how to return the order...

They said they only can make this exception once per customer, and would charge me for the returned shipping. We ended up with no dress and overall shipping charge of $18! The account representative spent an hour arguing with me on the phone. When I asked her if they are interested in customer satisfaction, they said "no". This is the first time in my whole life that I heard such thing.

I went to place an order online for an item that was on sale, but the price was incorrect when I went to check out. Because the office was closed, I called the next day. I was told that the sale had ended the day before, and there was nothing they could do. I explained that I tried to make the purchase the day before, and should therefore receive the sale price, but they would not budge. I even asked to speak to a supervisor, who said she would not help me. I will not be making any more purchases from Dillard's because of this.

I am in a hurry and of course buying shoes for my daughter to wear for her wedding. Somehow or another I accidentally ordered the wrong size. I received the shoe and they were beautiful, but the wrong size. I called customer service after going online and ordering the correct size. I was fortunate enough to get Rosa at extension ** who was the most helpful, kind, wonderful person I have ever had the pleasure to meet.

She looked to find out where she could find the correct size, ordered the shoe for me and assured me she would follow up on my order when she returned after her day off. I was extremely impressed by her patience and professionalism. With people like this working for Dillard's I will definitely order again. Thank You Rosa for calming my fears of not being able to find the correct shoe in the correct size - you were awesome.

My husband only likes short sleeved shirts, therefore I buy his Christmas presents early before the long sleeves are all that can be found. I tried to return a shirt for credit to my account in January, I was told that 90 days after purchase they will not accept a return. I was packing for a February cruise when I noticed the shirt still hanging with the tags still on it. He had worn two others I had gotten him at the time, but has lost weight and needed a different size. (I was only trying to return the one with the tags.)

It was bad enough that the store would not exchange or give credit but the rudeness of the clerk and dept. mgr. in customer service was unacceptable! I had been packing and was dressed in sweats and tennis shoes with no makeup on, so I guess I looked like an unlikely customer. I may not shop at Dillard's ever again!

KENNER, LOUISIANA -- My sister and I purchased about $900 of merchandise from Dillard's the Saturday following Xmas. About $300 of it was purchased from the lingerie department. The following Saturday I attempted to return a "yoga outfit" which consisted on a top and pants. I had the receipt with me but the cashier said the top could not be returned because the tag was missing from the garment. I didn't realize this was the case and thought that perhaps the tag had fallen off by mistake. I did try on, at home, all of the merchandise I purchase from that department and thought that perhaps it had fallen off but that my receipt would show it was recently purchased and it would not be a problem.

The cashier looked at my receipt but said the pants but not the top could be returned since the pants still had the tag attached. I was really surprised at their position since it was clear from the receipt that I had recently purchased that item along with a considerable amount of additional merchandise AND THE YOGA TOP ONLY COST $11.

I asked to speak with the manager and eventually spoke with the Assistant Store Manager (Esplanade Mall-Kenner, La, a suburb outside New Orleans) who was very indifferent and arrogant. He made it clear that Dillard's would rather lose a customer over $11 of merchandise than accept a return. Needless to say, I will not be returning to the store again. There are too many other great places to shop in the city than at the mall at Dillard's and I will be certain to shop elsewhere in the future.

WESLEY CHAPEL, FLORIDA -- Everyone is so excited about the new Dillard's opening up in Wesley Chapel, Florida. I had an interview with the Store manager and the department manager 3 weeks ago or longer. I was told that I should wait for a call from the cosmetic regional manager. I don't know what day I will be getting this phone call, the department manager will not return my phone calls.

I don't know if I'm still being considered for this position or not. If not I would like to know so I can move on. It has been too long with no response. Whatever excitement I had for the job is gone. When an employer can't communicate effectively, by email, phone, or in writing, with candidates for employment, be careful. If all their communications are handled that way, how well are they running a business?

GAINESVILLE, FLORIDA -- Dillard's treats customers poorly. I left the store very upset. Tried to exchange a bathrobe outside of return policy date. Item too itchy for me. Instead of satisfying my request they allowed me to walk away upset. I am a Dillard's card holder and longtime Dillard's customer. But no more. No respect for dissatisfied customers only their own pocket. This is a bad sign and could indicate the company could be having serious financial problems. This type of customer service causes it.

SLIDELL, LOUISIANA -- I have three receipts from Dillard's in Slidell, Louisiana. The bottom of each receipt has "Win A $2,500 Shopping Spree! To register go to www.dillards.com/shoppingspree." This website does not exist. This is a fraudulent claim, can this possibly be legal? If it is legal it is definitely unethical. I will no longer shop Dillard's. I will travel an additional 20 miles and frequent more reputable department stores.

ON LINE, MISSISSIPPI -- I placed an order online December 9, 2012. I kept calling after Dec 13th Thu Dec 24th telling them I wanted my order by Christmas. Was told "sure you will get it." Never did get until Dec 30th, 21 days to send 3-shirts, 3-t-shirts & 3-pks of underwear. They have awful customer service, hope they go broke!!

FORT WORTH, TEXAS -- Worst customer service I have ever received from any store. I was waiting there for someone to help me, but the associates were too busy speaking to one another, eating at the counters, and playing on their phones. I also did not receive any greetings or a service with a smile, nor was I offered any help. Will not be back again. Very disappointed that management does nothing about this.