BEREA OHIO -- OK, I wanted AT&T U-verse. They did not have it in my area so AT&T said they would bundle with DIRECTV. I got a quote and signed up. Worst mistake ever. The quote they gave me was $30 a month less than what they are charging me. They say it's because the options that I have even though nothing has changed from when I called them and told them from what I wanted. They will not let me out of contract and the only way to get bill to that price is to get less options such as only have one TV with their service, which is not an option for me. I have one in the living room and one in the bedroom and that is it.
Both companies keep pointing the finger at each other for the extra costs. I will never suggest AT&T or DIRECTV to anyone ever and will continue to write a review every day until my contract is up. Sometimes these companies need to know when to give up. I will go back to WOW cable. They're a little more expensive but well worth it. I wrote this review a year ago (2015) now and since then feel the same and have an update now.
So to start 2016 my second year with DIRECTV and AT&T bundle. Still like their options but when my discounts were done with they tried telling me I was paying $194.00 a month for basic internet phone and TV. Not one of my packages was better than the basic 10mb internet, 200 min and month of phone and choice TV package. What a scam. I called and it took several calls and about 2 months to get it figured out. Now right after I get it done and am paying $131.00 a month (Had to drop my phone to get it down so much) they sent out a flier for what I had, 2-year price protection and contract for $89.99 a month.
So I called and asked if I signed up for a new 2-year contract if I could get my phone back and get this new rate? Guess what they said... "This is for new customers only!" WHAT?! So they basically said "We do not want to be loyal with customers and that it's not worth it to accommodate you." Thanks but no thanks DIRECTV and AT&T bundle but you guys are horrible to your customers and I will never recommend you to anyone I know. Not even my enemies. I am now searching for a new provider.
OOLTEWAH, TENNESSEE -- We had DirecTV for 8 years and paid our large monthly bill consistently on time (NFL Sunday Ticket, 7 receivers, DVRs, etc., our monthly bill was $200+). Early this year we were relocating to another city and I called to discontinue service.
Was instructed that our equipment (receivers and remotes) was old but if I wanted to re-sign in my new city, they would give me new equipment and reduce my monthly bill significantly for the same level of service. I declined and was instructed to remove the access cards from the receivers and to return them in the recovery kit to be sent to me. I was further instructed to take the remotes and receivers to a recycling place (earth911 or wasteconnections.com). He also advised that because I had paid that month's bill that I would receive a prorated refund.
As he indicated, I received a recovery kit for the access cards and followed the instructions provided by DirecTV and returned the access cards. I moved and subsequently received at my new address a statement indicating I had a credit balance of $152, so I was expecting a refund check. A few days after that I received a recovery kit for 2 receivers??? Then I received a revised statement that indicated I now owed $143! They had charged my account $292 for non-return of receivers.
I phoned and spoke to 4 different people. All had to transfer me to someone else and ultimately I was told I had to put my dispute in writing. I did so. A few days later I received an email (that I could not reply to) that said they tried to call me (no one had called and I had no voice message) and I needed to call them. I did so at the number provided in their email and spoke to 3 people, and all of them tried to convince me to re-sign with DirecTV. One even spoke to her supervisor and said if I re-signed with DirecTV that they would reverse all the charges because I had been such a loyal and well-paying customer. I got nowhere.
I sent an addendum to my written dispute hoping it would get to the right person. Yesterday I received a revised statement that they charged my credit card 143. I find their behavior of a GOOD customer (their own definition) reprehensible. So they never intended to refund my credit balance and then to add insult to injury, charged my credit card even more. My question is, if I was a loyal customer with a premium package for over 8 years and I always paid my bill on time, at what point did they determine I was unable to follow instructions? Their very own instructions? SMH!
MEMPHIS, TENNESSEE -- I thought that DirecTV would be a good time watching documentaries, movies and being able to record the shows that would come on at times that I wouldn't be home or when I am watching something else at the same time. They get you into a two year contract that has around 120 channels which started out at $49. That gets a "free" installation, DVR with 120 channels of which around 75 channels are 24/7 INFOMERCIAL CHANNELS dedicated to selling everything under the sun. Channels such as QVC, HBUY. Now they are profiting from not only me but from the infomercial companies.
Commercials used to be the only way the TV companies could make any money at all but now they are able to charge all subscribers with their equipment and have rates for the different plans. Now they also have their pay-per-view service where you are charged for watching a movie as well as subscribing to watch your favorite sports teams entire season for a mere $200-$300. Now this "industry" is ripping EVERYONE that were unfortunately caught up in their "monstrous scam". The plan I chose for economic reasons was $49. You would think that since you are in a contract the rate would be the same for two years but no, after the first year it jumped to around $78.
I called to ask how and why it changed and received a question "Have you not reviewed your billing statement? Well if you had you would have seen that we reminded you that your introductory rate had ended after the first year." Now this came out of both the customer service representative and her manager. I also want to mention that there was one 1 specific channel that I would like to add - The American Heroes Channel previously called the Military Channel. I was informed that I had to get the most expensive package and the rate would be at $150 dollars a month. That didn't include internet services or phone services just 250 channels.
Now there is one more issue. I woke up at 4 am this morning. I turned on the TV to find the only thing to watch was infomercials, the local channels, History Channel, National Geographic Channel. Just about every single station was a infomercial, not commercials - INFOMERCIALS. Just this week the courts found that the cable companies and Charter TV have been overcharging customers and have to pay everyone back. It is very apparent that the satellite companies have been overcharging customers too. I estimate it should be in the billions. I AM PAST READY FOR MY REFUND.
MICHIGAN -- They called to offer free Starz for 30 days. I asked if I could cancel at anytime. He said yes. I asked if they would charge to cancel, he said no. Within two weeks I received a bill for 14.95 to be paid now. I called them back to cancel and they said I would be charged if canceled now - "Call back on the 4th." Called on 4th, said "Call on the 5th." Called on the 5th, said "Call on 6th." Called on 6th, said it was canceled. Got new bill with additional charge of $4.00 for nothing. All this took days and hours on the phone.
CENTRALIA, ILLINOIS -- I have had to call in to get extra charges taken off my bill several months in a row, and the bill kept going up so I cancelled and went with Charter. When I cancelled I was told that my bank account was taken off of the DirecTV account and I would get a paper bill in the mail for my final bill, so I didn't deposit money into that bank account. DirecTV lied and took the bill out of my account causing a overdraft fee and now won't pay for the overdraft fee. Needless to say I am done dealing with them. On to Charter spectrum and so far so good.
DOWNINGTOWN, PENNSYLVANIA -- I was flat out lied to about the service agreement by AT&T. They stated when I signed up that I would have no contract with my service. I told them I had bad luck with Verizon and direcTV in the past and did not want an agreement. Well as it turns out that was not true as after a week I wanted out. Of course that's when you find out that no service agreement is only the internet not the TV, so now I get to pay a $480 cancellation fee for a service I had for a week. Long story short don't ever fall for their **, you should be ashamed of yourselves direcTV, I mean this from the bottom of my heart, ** you!
EGREMONT, MASSACHUSETTS -- I had DIRECTV for 10 years with no problems. Last year I upgraded my service to HD and upgraded the package I had. The price was $89 for the package, and equipment fees, approximately $25. The total was $114. The first bill I received was $129, the same the next month. Then it went to $159, so I called Customer Service. They said I was being charged for additional channels, which I did not authorize. They could not give me an explanation why. I was told my package should be $114, but would not give me a credit. But they said it would be fixed.
Just got my recent bill and it's now $169. Called Customer Service again, they had my call history, still don't know why the bill went up again. AT&T recently bought DIRECTV. I SOLD MY STOCK IN AT&T. Don't deal with this company.
CONROE, TEXAS -- After 5 years of business with DirecTV we had to cut the television service from our budget due to lack of funds. Rather than racking up a bill we couldn't afford we cancelled our service. DirecTV repaid our loyalty and good credit with them by taking $350.00 for fees out of our bank account without our permission. When I called to ask that they put the money back so I could pay rent that month I was told by an extremely snide, rude, customer service representative that the only way I get HALF my money back was by reinstating my service.
The other half went to shipping back my equipment etc. which we had also returned in a timely manner. Thanks to their being so greedy and heartless my children won't have the meager Christmas we would have managed this year. I will NEVER return to DirecTV, I will NEVER give them another dime, and I will NEVER!!! EVER!!! tell anyone to use their awful money grubbing service. Since a dollar is far more important than their long term customers happiness. Merry Christmas **.
AUSTIN, TEXAS -- We had normal reception one evening. The next morning, no TV. My wife - when we FINALLY got a real live person on the line - was subjected to an hour and a half of trying this, trying that - all the time on the phone. She asked for someone to come out and fix the problem (obviously it was not our problem, the TV just stopped working). He said he had to go through the entire check list before he could send someone. Finally he had us up and running. The point is that it was not our fault - it was theirs. But we had to pay in hours of disruption and telephone time. Not cool. We will change when our contract expires. Horrible company!
I was misled from the start from the salesman on the phone. First the package that I was sold on was unable to meet streaming requirements as the salesman said it would perform. Once the installer arrived he said that I would need to upgrade the internet service because it would not be enough MBPS though the salesman said it would be sufficient. Secondly the salesman said that there would be no problem connecting to my existing coaxial lines from Cox cable. Once technician got here said it would not work. He then stated that the "Phone sales reps say anything to get sales."
At that point I was still waiting for the internet to be hooked up for a second day. I received a call that I would have to wait not one, two, but a third day to finish the network setup. It should also be known that both service technicians do not view the merging of AT&T and Direct TV as a real scenario as of yet. I thought this quite interesting that both made comments about the current status of the company. So which is it? I'm not interested in any more of this inconsistency and lack of knowledge. I will remain with Cox for now.