TULSA, OKLAHOMA -- The technician and the customer service are terrible and do not know how to communicate. I have had the same issue since December when they tried to install everything. It is now May and I still have the same issue and having the same problem with both the tech showing up or being a no show and the customer service sending them when it clearly isn't the correct person to send. I have made numerous phone calls but have had no luck on getting anything accomplished. I have also tried the chat and they will make you think everything is resolved and they actually didn't even look at the account.
NICEVILLE, FLORIDA -- Today they installed DirecTV services in my house. Before they signed me up I told them what channels I normally watch. Representative told me that was no problem that I was getting all the channels. Apparently not the channel that I watch.
In my package if I want those channels I have to be charge 15.00 more a month. This an hour later after I received the installation. I talked to 3 customer service specialist Aubrey, Charles and the last one Michael with not result. The package that I was promise apparently was my imagination.
So I told them to disconnect my services immediately one hour and 36 minutes after my installation. So Michael informed me that I have to pay for one day of services and the 27.15 that they charged to my Credit card is a nonrefundable. So please whatever you do. Do not go with DirecTV. They just care about selling you a services that you are not going to receive. Also when I set this account I did thru AT&T.
ROCHESTER, NEW HAMPSHIRE -- I purchased a 4K TV and was told that DirecTV had 4K capabilities... When I had the small client installed on my main TV in my living room, because the main Genie is not 4K compatible, the picture has been HORRIBLE to say the least ever since. We even had the TV replaced thinking that was the issue when in fact, it has to do with the box, or so I was told by the DirecTV customer service representative.
They scheduled a service call, not before they made me sign up for a $7.99 fee per month for "insurance" or I would have had to pay $99.00 out of pocket the day of service (as service was needed, you have to pay $99.00!!!) for their malfunctioning equipment. So, the Service Tech came out on Saturday morning and when he stepped into my home, he didn't remove him work boots and trampled my carpet and then proceeded to say he didn't have the 4K box in his truck, he was not told he needed it! WASTE OF TIME!!
He swore up and down it wouldn't be the box, but I have 0% faith in anyone associated with DirecTV. So now, I am suckered into paying $7.99 per month for the crappiest service I have ever had, ever! Then I call to cancel the service charge and am on hold for about 15 minutes at least! Every time you call them, plan on being on the phone for no less than a half an hour. DirecTV is a horrible company and they should be ashamed of their practices toward customers and their outrageous fees for service. It is a disgrace!
DirecTV caused me nothing but problems from the very start! They are very dishonest and have terrible customer service. When you call them with an issue, they transfer you from one person to the next so they don't have to deal with it and you get told a different story from everyone you talk. Cancelled my service about 3 months ago and sent equipment back but it got lost somewhere along the way and I got sent to collections. After my phone call with them today, they have the equipment but can't do anything for around 3 weeks!!! That's bs!
CHICAGO, ILLINOIS -- My bill went up without my approval. Money was taken out of my account without my permission. I contacted several reps at DTV who said there was nothing they could do. Their reasoning was horrible so I asked to speak to a supervisor. I was put on hold for 45 minutes. The representative came back on and told me he was on the phone still and I was in queue number 4. I asked if he could call me back and was told she would give him my phone number and details of my complaint.
Two weeks later and me calling to speak to a supervisor. NOTHING. DirecTV is horrible. I have been with them since 1999 and thought I would be treated as a loyal customer. HA. I am going to cancel them but the told me there would be a cancellation fee of $200. I am going to file a complaint with the BBB and Attorney General. I am sick of them screwing people over.
DIRECT TV MANAGER. HE WAS EMPLOYEE #996581, ANTHON -- The reason for my writing is that my relative was not able to get a program that was listed on the package she had agreed to and I called to inquire as to why this was so. I spoke to a young woman and she could not resolve the problem. I asked to speak to her manager and she said I would have to wait a half hour which I did. Then, I spoke to a gentleman, named Anthony who worked on my problem and resolved it. He is to be commended for his service. He was professional, courteous and did his best to help me. If you ever give out awards for service to the customer, he certainly deserves it. Thank you for listening to my observation.
CALIFORNIA -- My February 2 DIRECTV bill included a charge of $45 plus tax for "non-returned equipment." The equipment, a defective receiver box, was returned to DIRECTV weeks earlier and I have the tracking number. I telephoned DIRECTV to explain this and they assured me that a refund would be issued. Three weeks later, I got an email from DIRECTV saying the matter had been resolved to my satisfaction and to check my account. There was no credit posted to my account.
Since then, I have spoken to four different people at DIRECTV. Each one has promised a refund by a specific date and each date has passed with no refund. I have a written transcript of an online chat promising the refund by a specific date, which didn't happen. I spoke to a supervisor who absolutely promised to issue the refund and agreed to call me the following day at a specified time to verify the refund. No refund appeared and there was no phone call. I have been a DIRECTV customer for over 15 years. I don't know if DIRECTV is incompetent, dishonest or both but I caution anyone considering them as a provider.
TIBURON, CALIFORNIA -- DirecTV charged me a non return fee for an item I had returned. I called and provided the return tracking number. They promised a refund. Since then I have talked or chatted five times with DTV and each time have been promised a refund. I have a written transcript promising the refund by a specific date. No refund has been made. A supervisor promised the refund would be posted today and that he would call me without fail to verify this. No refund no call. I have his name and employee number. I have been a DTV customer for 15 years. I am getting ready to switch providers. I hate dealing with dishonest and incompetent companies.
SAN ANTONIO, TEXAS -- When I signed up I was promised at monthly bill of 50 as well as the NFL package. The NFL package was only given to me for the first weekend of the season. I did receive about two months of 50 bills and after that it went up to 76. When I called they told me that the packages change and this was my new bill! I argued with them and then a couple weeks later a representative from DirecTV calls me to say that the bill will be lowered.
Next month my bill is still the same and I call them and they say that they cannot change the bill. I asked to cancel my service and then they throw the two year contract and you will have to pay the cancellation fee at you. STAY AWAY from this company!!!
SHREVEPORT, LOUISIANA -- I have been a DirecTV customer for over 10 years. I was having trouble with some channels not working from my DVR. DirecTV couldn't fix it over the phone so a service call was set up. 2 very nice me and show up. They determined it was my DVR.
There was a problem because they don't make my DVR anymore and they didn't have a replacement on their truck. We discussed that I didn't have HD service and maybe I wanted to upgrade. I asked how much more a month it would be. They didn't know so they made a call. They had the call on speaker. The representative said it would be $10.00 a month. I questioned that and they reassured me $10.00 a month.
My bill was $122.52. My first bill after the upgrade was $140.09. My next 2 bills were $137.16. It's not a huge difference and some of that is taxes. The actual overcharge is $3.00 a month. Not much until you consider I am now stuck in a 2 year contract and just got a notice they are going up $4.50 a month. They lied about the amount my bill would go up. They won't fix it and if I cancel they will charge me an outrageous cancellation fee. They can lie and overcharge their customers and hold us to a contract that they keep changing the terms on.