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DIRECTV - Page 2

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1.3 out of 5, based on 324 ratings and
797 reviews & complaints.
Don't settle for cable! You should have a TV experience that you can trust. Enjoy every game with Sunday Ticket, watch hit movies and shows anywhere, and change the way you watch TV. DirecTV provides the greatest digital television experience for over 37 million customers daily. Our goal is to provide the most reliable, trusted customer service for your digital television service needs. We are rated #1 for a reason. Call today to ask about the packages we have to offer!
Company Profile
DIRECTV
P O Box 915
El Segundo, CA 90245-0915
310-535-5000 (ph)
www.directv.com
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No Service / Contract Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNESOTA -- June 11th after a storm my screen says, no signal. Bear in mind we have had DirecTV uninterrupted for 22 years. I call and get run through diagnostics, then get told I need a tech to come out for $99. Again, remember this equipment is over 22 years old and not mine. I refused to do this and requested to terminate service and switch to Dish Network. Then, I call back to confirm this happened and nothing is being done. I get transferred to tech and get offered $60 off, then have a $23 upgrade, which put me at $59/month plus taxes and so on. Now I'm less than $20 savings per month for 12 month and a 24-month contract.

I ask what the 13th month charge would be... Ahhh $101/month, a $25 increase over the present charges. I refused to do that and requested cancellation and refund. Now, I call today and I guess I am on contract. Funny. Now they are cancelling and are going to charge me for early cancellation. What a scam!!! Off to the bank today to cancel accounts so they cannot charge or bill to my account. These guys are crooks!! Oh, also I'm an AT&T customer for 7 years. Time to make a change there too. That'll be $285/month going somewhere else... I was supposed to get a $25/month discount for having AT&T phone service.

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Will Never, Ever, Use DIRECTV Again
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CULPEPER, VIRGINIA -- We sold our house and moved in with friends. We had no choice but to cancel our DirecTV subscription. We even expected to pay some kind of cancellation fee even though we told them our current residence already has DirecTV and that we would sign back up once we are settled. What we did not expect was to be charged EIGHT MONTHS of service! Customer Service would not let us speak to a manager and refused to budge. They told us to go on their site to dispute. Went there and they require a credit card number before you can continue. Read the fine print! I wish we had read all the terrible reviews before becoming involved with these cold-hearted crooks!

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Horrible Customer Service
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Rating: 1/51

TULSA, OKLAHOMA -- The technician and the customer service are terrible and do not know how to communicate. I have had the same issue since December when they tried to install everything. It is now May and I still have the same issue and having the same problem with both the tech showing up or being a no show and the customer service sending them when it clearly isn't the correct person to send. I have made numerous phone calls but have had no luck on getting anything accomplished. I have also tried the chat and they will make you think everything is resolved and they actually didn't even look at the account.

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Complaint
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NICEVILLE, FLORIDA -- Today they installed DirecTV services in my house. Before they signed me up I told them what channels I normally watch. Representative told me that was no problem that I was getting all the channels. Apparently not the channel that I watch.

In my package if I want those channels I have to be charge 15.00 more a month. This an hour later after I received the installation. I talked to 3 customer service specialist Aubrey, Charles and the last one Michael with not result. The package that I was promise apparently was my imagination.

So I told them to disconnect my services immediately one hour and 36 minutes after my installation. So Michael informed me that I have to pay for one day of services and the 27.15 that they charged to my Credit card is a nonrefundable. So please whatever you do. Do not go with DirecTV. They just care about selling you a services that you are not going to receive. Also when I set this account I did thru AT&T.

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Awful Customer Service and WAY Too Expensive!
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Rating: 1/51

ROCHESTER, NEW HAMPSHIRE -- I purchased a 4K TV and was told that DirecTV had 4K capabilities... When I had the small client installed on my main TV in my living room, because the main Genie is not 4K compatible, the picture has been HORRIBLE to say the least ever since. We even had the TV replaced thinking that was the issue when in fact, it has to do with the box, or so I was told by the DirecTV customer service representative.

They scheduled a service call, not before they made me sign up for a $7.99 fee per month for "insurance" or I would have had to pay $99.00 out of pocket the day of service (as service was needed, you have to pay $99.00!!!) for their malfunctioning equipment. So, the Service Tech came out on Saturday morning and when he stepped into my home, he didn't remove him work boots and trampled my carpet and then proceeded to say he didn't have the 4K box in his truck, he was not told he needed it! WASTE OF TIME!!

He swore up and down it wouldn't be the box, but I have 0% faith in anyone associated with DirecTV. So now, I am suckered into paying $7.99 per month for the crappiest service I have ever had, ever! Then I call to cancel the service charge and am on hold for about 15 minutes at least! Every time you call them, plan on being on the phone for no less than a half an hour. DirecTV is a horrible company and they should be ashamed of their practices toward customers and their outrageous fees for service. It is a disgrace!

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Horrible Nightmare
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DirecTV caused me nothing but problems from the very start! They are very dishonest and have terrible customer service. When you call them with an issue, they transfer you from one person to the next so they don't have to deal with it and you get told a different story from everyone you talk. Cancelled my service about 3 months ago and sent equipment back but it got lost somewhere along the way and I got sent to collections. After my phone call with them today, they have the equipment but can't do anything for around 3 weeks!!! That's bs!

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Over Charged
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Rating: 1/51

CHICAGO, ILLINOIS -- My bill went up without my approval. Money was taken out of my account without my permission. I contacted several reps at DTV who said there was nothing they could do. Their reasoning was horrible so I asked to speak to a supervisor. I was put on hold for 45 minutes. The representative came back on and told me he was on the phone still and I was in queue number 4. I asked if he could call me back and was told she would give him my phone number and details of my complaint.

Two weeks later and me calling to speak to a supervisor. NOTHING. DirecTV is horrible. I have been with them since 1999 and thought I would be treated as a loyal customer. HA. I am going to cancel them but the told me there would be a cancellation fee of $200. I am going to file a complaint with the BBB and Attorney General. I am sick of them screwing people over.

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TV Service
StarStarStarStarEmpty StarBy -
Rating: 4/51

DIRECT TV MANAGER. HE WAS EMPLOYEE #996581, ANTHON -- The reason for my writing is that my relative was not able to get a program that was listed on the package she had agreed to and I called to inquire as to why this was so. I spoke to a young woman and she could not resolve the problem. I asked to speak to her manager and she said I would have to wait a half hour which I did. Then, I spoke to a gentleman, named Anthony who worked on my problem and resolved it. He is to be commended for his service. He was professional, courteous and did his best to help me. If you ever give out awards for service to the customer, he certainly deserves it. Thank you for listening to my observation.

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DIRECTV Agrees A Charge Is Improper But Won't Refund It
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Rating: 1/51

CALIFORNIA -- My February 2 DIRECTV bill included a charge of $45 plus tax for "non-returned equipment." The equipment, a defective receiver box, was returned to DIRECTV weeks earlier and I have the tracking number. I telephoned DIRECTV to explain this and they assured me that a refund would be issued. Three weeks later, I got an email from DIRECTV saying the matter had been resolved to my satisfaction and to check my account. There was no credit posted to my account.

Since then, I have spoken to four different people at DIRECTV. Each one has promised a refund by a specific date and each date has passed with no refund. I have a written transcript of an online chat promising the refund by a specific date, which didn't happen. I spoke to a supervisor who absolutely promised to issue the refund and agreed to call me the following day at a specified time to verify the refund. No refund appeared and there was no phone call. I have been a DIRECTV customer for over 15 years. I don't know if DIRECTV is incompetent, dishonest or both but I caution anyone considering them as a provider.

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Improper Charge
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TIBURON, CALIFORNIA -- DirecTV charged me a non return fee for an item I had returned. I called and provided the return tracking number. They promised a refund. Since then I have talked or chatted five times with DTV and each time have been promised a refund. I have a written transcript promising the refund by a specific date. No refund has been made. A supervisor promised the refund would be posted today and that he would call me without fail to verify this. No refund no call. I have his name and employee number. I have been a DTV customer for 15 years. I am getting ready to switch providers. I hate dealing with dishonest and incompetent companies.

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