MISSOULA, MONTANTA -- The bill is always wrong, they never transfer to the right dept (ever), they don't communicate (tell you it's taken care of but then don't follow through), the technicians are late or don't show up, and every single person who has worked there from the town I live in has hated it. Super high turnover with staff.
This co is what should be used in business classes of everything you can do wrong with employees and with customers. I own a business. I have for two decades and I can't believe this co hasn't tried to change their approach after so many years of complete failure to change how they work with people. Unhappy staff = I don't care about this job = bad customer service? Who knows what the cause is but stories from this place are always negative and have never changed.
I hope management reads this stuff and chooses to restructure it. Cable is becoming obsolete and I'd hate to see any business fail but I can't see them continuing on like this indefinitely. Especially if other companies begin offering service or people decide to drop cable altogether. What a strange company overall.
PENSACOLA, FLORIDA -- Had an appointment on Thurs April 19th for service to be moved to my new home. Technician arrived in afternoon 15 minutes informed me he could not complete job; someone would be out on Monday between noon and 4 pm to complete. It is now 5 pm and after 3 calls, I was told they could reschedule me for next Thurs. So... It takes 7 days for DirecTV to complete a simple service move! Cancelled my service after 17 years with DirecTV. AT&T taking over DirecTV is a customer service nightmare. I used to brag about DirecTV service and how good it was. Never again. You can get better TV and better service elsewhere.
MISSOURI -- This company is crap. First, the gift card I was promised never came even I called about it 4 times. Second, they never told me that I was getting to "try out" the premium package for the first 3 months. Since I didn't know this, you can imagine the shock when I see that my bill had doubled. After that I didn't have problems until I moved. I stayed with them because of my contract.
When the tech got to my new place I had no line of sight so that's an automatic contract cancellation. I was assured that because I didn't cancel it myself I wouldn't be charged a cancellation fee. Sent back the equipment then got my statement and there's a charge for early cancellation. Call them and explain the situation and get assured that it's going to be taken care of. Well this goes on for 4 months until I finally get a couple supervisor names and magically the charge gets reversed.
Now my statement shows that they owe me a credit. I think it's all said and done. I get another statement with some trumped up charge for that credit they owe me to zero out my account. When I call about that again I get told that they can't reverse it. Don't ever deal with this company. They'll squeeze you for every penny and lie to you.
SIMI VALLEY, CALIFORNIA -- 1. I switch to AT&T / Direct TV on 12/2017 and regretted since then. On the first day of installation, they messed up my order and the tech was not able to set it up the way I wanted it. He left, and I had to call for another appointment which took about 3 weeks for them to send another tech to my house. The 2nd tech fix the equipment, and I started watching TV after 3 weeks. The quality of picture is not good.
It's like I have to have a court stenographer when I talk to these people. I have the top package. Every month my bill goes up. When I call to discuss, a nice person takes care of me, says they're going to place several discounts on my account, and I hang up satisfied. Then next month, it doesn't go near what they say. The bill goes up, and the next person apologizes, says the previous person didn't document the conversation, and we start over. And, no, since the bill has been mailed, those nebulous discounts “will start next month”. This has happened 3 times. I am sick of spending 30 minutes on the phone each month. They are gone!
BRONSON, FLORIDA -- I had DirecTV for 11 months. They talked me into bundling to save money. One month my internet wasn't working so I called AT&T and they said DirecTV said I had not paid my bill and I explained I had, so they reinstated my service.
Next month I got 2 bills, one from AT&T and one from DirecTV. I called them to find out why I'm not bundled and they said it was because I had not paid my bill the month before. I explained that I had and it was their mistake. This went on for 4 months and I told them if they didn't straighten it out I was going to cancel my account. After 4 months I decided it was better off to pay the $300 early termination fee. So I canceled. Stay away from DirecTV.
I had called and asked for an extension date, because I had started a new job and wasn't receiving a pay check for a while. They gave me a date to pay by and I paid by that date. I was told once I paid it to call back and they would reduce my bill to 56 dollars a month. I called back after I had gotten confirmation that my payment was received and they said that I owed double what I had paid and that my services were being disconnected until I paid it all in full. They transferred me to 4 different people and no one was willing to help me but said they would send me a cancellation package. I had been a customer for 7 years and they threw me out like I was nothing!
WI -- Signed up for DirecTV 7 years ago. No service because of rain or snow. I stayed a loyal customer thru it all even when others dropped them and moved on after their promos and price spikes. I paid for their premium overpriced service long enough now. They have no appreciation towards loyal members!
I called to cancel services a month ago but was talked into a promo of getting my bill cut in half, free showtime and a $100 Visa gift card if I stayed. I figured I couldn't go wrong and to give them another try. Nope, full of BS again, just like when I originally signed up and they jacked up my bill after a year.
Called them today, a month after the promise, and it looks like they forgot. No one sent email verification for gift card, didn't turn on Showtime, and now it's too late to sign me up for the promo of $60 off my bill for a yr. They offered me $30 off for 3 months instead! Sorry but I canceled immediately. I just don't understand with all the streaming TV and free stuff online nowadays that they would not offer a loyal long time customer what they promised. Dropped thousands over the yrs and treated me like unwelcomed guests.
ELK RIVER, MINNESOTA -- PROMISES:
I have come to expect pretty lousy service and crazy fees from any cable or satellite provider, but this from a company who spends millions bragging about JD Powers superior ratings for their service... makes me wonder about JD Powers.
GEORGIA -- Was a loyal customer for over 3 years UNTIL MERGER! Worst mistake DirecTV ever did. After having bills around $85 for both TV and internet, our bill doubled. Called to get it lower since it was now over $170 and they came back with $20 discount. Long story short, I canceled and went back to cable in mid Nov. One company under merger but yet one side cannot see the other bills or information.
I have credit on TV but owe over $100 for internet. Huh? I got 1 combined bill and sent in 1 check for payment of both. This was the worst move DirecTV made. Very shady business concept and lies lies lies. DirecTV said $120 refund but then internet said oh but you owe us $110 of that refund. Stay away!!! Horrible service too. Rain, wind, snow fade, slow internet.