OOLTEWAH, TENNESSEE -- We had DirecTV for 8 years and paid our large monthly bill consistently on time (NFL Sunday Ticket, 7 receivers, DVRs, etc., our monthly bill was $200+). Early this year we were relocating to another city and I called to discontinue service.
Was instructed that our equipment (receivers and remotes) was old but if I wanted to re-sign in my new city, they would give me new equipment and reduce my monthly bill significantly for the same level of service. I declined and was instructed to remove the access cards from the receivers and to return them in the recovery kit to be sent to me. I was further instructed to take the remotes and receivers to a recycling place (earth911 or wasteconnections.com). He also advised that because I had paid that month's bill that I would receive a prorated refund.
As he indicated, I received a recovery kit for the access cards and followed the instructions provided by DirecTV and returned the access cards. I moved and subsequently received at my new address a statement indicating I had a credit balance of $152, so I was expecting a refund check. A few days after that I received a recovery kit for 2 receivers??? Then I received a revised statement that indicated I now owed $143! They had charged my account $292 for non-return of receivers.
I phoned and spoke to 4 different people. All had to transfer me to someone else and ultimately I was told I had to put my dispute in writing. I did so. A few days later I received an email (that I could not reply to) that said they tried to call me (no one had called and I had no voice message) and I needed to call them. I did so at the number provided in their email and spoke to 3 people, and all of them tried to convince me to re-sign with DirecTV. One even spoke to her supervisor and said if I re-signed with DirecTV that they would reverse all the charges because I had been such a loyal and well-paying customer. I got nowhere.
I sent an addendum to my written dispute hoping it would get to the right person. Yesterday I received a revised statement that they charged my credit card 143. I find their behavior of a GOOD customer (their own definition) reprehensible. So they never intended to refund my credit balance and then to add insult to injury, charged my credit card even more. My question is, if I was a loyal customer with a premium package for over 8 years and I always paid my bill on time, at what point did they determine I was unable to follow instructions? Their very own instructions? SMH!
AUSTIN, TEXAS -- We had normal reception one evening. The next morning, no TV. My wife - when we FINALLY got a real live person on the line - was subjected to an hour and a half of trying this, trying that - all the time on the phone. She asked for someone to come out and fix the problem (obviously it was not our problem, the TV just stopped working). He said he had to go through the entire check list before he could send someone. Finally he had us up and running. The point is that it was not our fault - it was theirs. But we had to pay in hours of disruption and telephone time. Not cool. We will change when our contract expires. Horrible company!
MICHIGAN -- They called to offer free Starz for 30 days. I asked if I could cancel at anytime. He said yes. I asked if they would charge to cancel, he said no. Within two weeks I received a bill for 14.95 to be paid now. I called them back to cancel and they said I would be charged if canceled now - "Call back on the 4th." Called on 4th, said "Call on the 5th." Called on the 5th, said "Call on 6th." Called on 6th, said it was canceled. Got new bill with additional charge of $4.00 for nothing. All this took days and hours on the phone.
I was misled from the start from the salesman on the phone. First the package that I was sold on was unable to meet streaming requirements as the salesman said it would perform. Once the installer arrived he said that I would need to upgrade the internet service because it would not be enough MBPS though the salesman said it would be sufficient. Secondly the salesman said that there would be no problem connecting to my existing coaxial lines from Cox cable. Once technician got here said it would not work. He then stated that the "Phone sales reps say anything to get sales."
At that point I was still waiting for the internet to be hooked up for a second day. I received a call that I would have to wait not one, two, but a third day to finish the network setup. It should also be known that both service technicians do not view the merging of AT&T and Direct TV as a real scenario as of yet. I thought this quite interesting that both made comments about the current status of the company. So which is it? I'm not interested in any more of this inconsistency and lack of knowledge. I will remain with Cox for now.
We had just finished watching Broncos, changed channels to WGN 307 to watch Jurassic Park as a family. As we were watching - commercial came on saying "watch Jurassic Park and the Outsiders!" As the preview continued they showed two people having sex on a counter - standing up (the man) and the woman's legs were wrapped around him, they were less than human, really animals having sex in our living room. On our TV. In front of my son.
I hate you all who think this is ok. I was thinking it was a family show! How can they show this filth and get away with it?? Who pays for the pro immorality of our sons and daughters? Who can pay me back for my and my family's purity of thinking? I hate you DirecTV!! I really really hate your X rated creepy advertising! This is how animals behave! Not people. Who are you? Who can I go to to get answers? Who can undo the filth in our heads. What is wrong with you people!!! Can anyone answer for this disgusting filth and wrong and apologize? I hate you DirecTV!!!
CENTRALIA, ILLINOIS -- I have had to call in to get extra charges taken off my bill several months in a row, and the bill kept going up so I cancelled and went with Charter. When I cancelled I was told that my bank account was taken off of the DirecTV account and I would get a paper bill in the mail for my final bill, so I didn't deposit money into that bank account. DirecTV lied and took the bill out of my account causing a overdraft fee and now won't pay for the overdraft fee. Needless to say I am done dealing with them. On to Charter spectrum and so far so good.
DOWNINGTOWN, PENNSYLVANIA -- I was flat out lied to about the service agreement by AT&T. They stated when I signed up that I would have no contract with my service. I told them I had bad luck with Verizon and direcTV in the past and did not want an agreement. Well as it turns out that was not true as after a week I wanted out. Of course that's when you find out that no service agreement is only the internet not the TV, so now I get to pay a $480 cancellation fee for a service I had for a week. Long story short don't ever fall for their **, you should be ashamed of yourselves direcTV, I mean this from the bottom of my heart, ** you!
HAILEY, IDAHO, IDAHO -- DirecTV used to be a good company. Now they try to rip you off for everything they can. I researched cable companies for three months before signing up. Cox was offering movie channels for free for two years. I called DirecTV asking if they could match the deal. The representative said he could match that deal. I was skeptical but the representative assured me that I would receive free HBO, Cinemax and Showtime for two years free.
Three months later I get charged for the movie channels. When I call to question this, they tell me that there is no deal like this and basically I'm out of luck. Later that season when we get some snow the dish gets completely covered with snow because of where the technician put it. I call asking for some help. Maybe the dish needs to be moved? Of course this is my fault and I will have to pay for it and if I want to cancel I will be charged up to $800. Furthermore the rude operator tells me I will have to wait for all the snow to melt which would take 5 months and would be charge for service the entire time.
My family has had DirecTV since they came out in mid 1990s, and they used to give you good deals for being a loyal customer, but they now nickel and dime anything they can, and care little for their customers. Even when I was very frustrated I tried to be very polite, yet most of the operators were so rude to me, and I could tell they cared little that I was upset. DONT USE DIRECTV!!!
EGREMONT, MASSACHUSETTS -- I had DIRECTV for 10 years with no problems. Last year I upgraded my service to HD and upgraded the package I had. The price was $89 for the package, and equipment fees, approximately $25. The total was $114. The first bill I received was $129, the same the next month. Then it went to $159, so I called Customer Service. They said I was being charged for additional channels, which I did not authorize. They could not give me an explanation why. I was told my package should be $114, but would not give me a credit. But they said it would be fixed.
Just got my recent bill and it's now $169. Called Customer Service again, they had my call history, still don't know why the bill went up again. AT&T recently bought DIRECTV. I SOLD MY STOCK IN AT&T. Don't deal with this company.
CONROE, TEXAS -- After 5 years of business with DirecTV we had to cut the television service from our budget due to lack of funds. Rather than racking up a bill we couldn't afford we cancelled our service. DirecTV repaid our loyalty and good credit with them by taking $350.00 for fees out of our bank account without our permission. When I called to ask that they put the money back so I could pay rent that month I was told by an extremely snide, rude, customer service representative that the only way I get HALF my money back was by reinstating my service.
The other half went to shipping back my equipment etc. which we had also returned in a timely manner. Thanks to their being so greedy and heartless my children won't have the meager Christmas we would have managed this year. I will NEVER return to DirecTV, I will NEVER give them another dime, and I will NEVER!!! EVER!!! tell anyone to use their awful money grubbing service. Since a dollar is far more important than their long term customers happiness. Merry Christmas **.