GAINESVILLE, FLORIDA -- After dealing with overpriced Cox we decided to change to DIRECTV. Worst mistake EVER! After explaining to the "very friendly sales person" our needs basic cable and internet. They said they had the perfect plan for us. Bundle of TV and internet for $40 and a $100 down payment. We set the installment appointment and they just put Internet. What about the TV part? They didn't add it!!! Called back to them and they said that they have to have a new $200 down payment. And after 2 billing cycles they will put both accounts together. NOT HAPPY AT ALL!
After 3 hours on the phone talked with 2 supervisors and they schedule the new appointment for a Sunday. Nobody came or called!! We are now 3 weeks dealing with them and no service! They are saying (after taking the money) that there might not be signal (while all my neighbors have their service). So I might need to go back to my old provider... paying all the installation fees again and starting all over. Now they are going to come tomorrow!! This company just plays with people. Takes your money and run a circus. STAY AWAY IF YOU CAN. IT'S A SCAM WITH A WELL KNOWN NAME.
EL PASO, TEXAS -- What we ordered and what we were given were two completely different things. They promised over the course of 4 months that "it will be fixed tomorrow". They told us they would send our rewards cards and told us they would send our equipment! What empty ** promises! Nothing changed.
We kept our end of the contract by paying them every dime they asked for and in return, they screwed us over with crap service, half-assed work and a giant $450 cancellation fee. (Worth it to us at this point because the lack of service we have received.) Apparently "nobody could help us" because "nobody took notes on our account of our calls." Thanks for wasting our time and money. It's too bad people will continue to sign up with you!
CORAL SPRINGS, FLORIDA -- I became a customer of DirecTV because they said my contract would never change. This lasted about 1 yr. of a 2 yr contract. After that my bill began to change monthly. They would add prime channels without me asking, then double my bill. They then tried to charge me extra for the NFL package which was supposed to be free for 2 yrs. I then moved so I had to cancel DirecTV services because my new place would not allow a dish. I had to pay an early termination fee. The final straw was that DirecTV said they are not responsible for removing the dish. It was my responsibility. If you are thinking about a contract with DirecTV, run!!!
EL SEGUNDO, CALIFORNIA -- Do Not sign up for DirecTV. The Reps that have assisted us are rude, unprofessional and disrespectful. The service at our house is in my daughter's name. She ordered cable for us (her parents) in her name because she wanted us to watch TV more. We did not have cable at home for years (Cable was a present from our only child). I am disabled and I'm home a lot due to my disability. My husband has cancer. I have spine issues and mobility issues permanently.
My daughter and I have been trying to contact DirecTV for 4 days to get boxes to return the DVR's, receivers and remote controls. We are moving and at the new home I already have Comcast in my name. I'm trying to send back this equipment to DirecTV and get a final bill so that I can pay it my daughter's credit isn't affected. She keeps encountering very rude customer service reps. I have heard the calls via speaker phone. She has advised the reps in my presence she has a father on life support and a disabled mom.
DirecTV has very rude and unprofessional Customer Service Reps. They could care less. I filed a complaint with the FCC but wanted to try and reach out to warn other consumers as well. Please save yourself the time, money and energy. Do not select DirecTV as your cable provider. I believe this company needs to be investigated.
Long-time customer (14+ years), pains me to see what happened to this once great company since AT&T took over. Called them 6 months ago to switch to a lower plan, wasn't worth the $175/month I was paying and told them I needed it to be closer to $65. No problem, they made the changes... but then I find out that was only a 6-month promotion, bill jumped by 70% at month 7. When I called to see what they could do, basic response was, "Thanks for your 14 years of service... but no, sorry, no more discounts for you."
When I went ahead and canceled, they told me I would have to pay an extra $80 for "early termination". What?? I've been a customer since 2004, there's no contract. "Oh, but there is, when you switched to the lower plan, you agreed to a new 1-year contract." No I did not, where's the copy of my signed contract? Doesn't matter... They don't have what doesn't exist, still charging me. Disgusting. Nice customer service. I'm sure some people who left them have eventually returned. By charging me an $80 exit fee, they have guaranteed I won't be one of those people coming back.
SALT LAKE CITY -- Phoned customer service and spoke to MAX. (Woman). Had already made a payment thru my bank, but because it was a long weekend, I noted that payment would only go thru five days later, so I phoned to inform DirecTV what my dilemma was. Max was completely unsympathetic and just put the phone down. This is not the first time I have had the worst possible service from this company. I have NEVER had a good outcome from the customer service! You would think once you are a customer they will work hard to keep you but once you are in a contract there is no way to get out. THE MOST SHOCKING CUSTOMER SERVICE IN THE COUNTRY!
I've bounced back and forth between DirecTV and Dish over the years, never really happy with either and switching when their customer service (or actually, lack of) pushed me too far. I've had many frustrations with DirecTV over the last few years, so I finally called to find out if my contract had expired so I could try Dish again. WOW! What a difference this customer service experience was.
When the girl from another country (who was very sweet) couldn't help, she immediately transferred me to someone actually in the US in their brand-new Loyalty Department. She started with, "what don't you like about your DirecTV experience?" and addressed every issue one at a time. I even got a monthly discount for a year WITHOUT having to start a new contract. My opinion of them has changed completely, and I would now wholeheartedly recommend DirecTV! :-)
MINNESOTA -- June 11th after a storm my screen says, no signal. Bear in mind we have had DirecTV uninterrupted for 22 years. I call and get run through diagnostics, then get told I need a tech to come out for $99. Again, remember this equipment is over 22 years old and not mine. I refused to do this and requested to terminate service and switch to Dish Network. Then, I call back to confirm this happened and nothing is being done. I get transferred to tech and get offered $60 off, then have a $23 upgrade, which put me at $59/month plus taxes and so on. Now I'm less than $20 savings per month for 12 month and a 24-month contract.
I ask what the 13th month charge would be... Ahhh $101/month, a $25 increase over the present charges. I refused to do that and requested cancellation and refund. Now, I call today and I guess I am on contract. Funny. Now they are cancelling and are going to charge me for early cancellation. What a scam!!! Off to the bank today to cancel accounts so they cannot charge or bill to my account. These guys are crooks!! Oh, also I'm an AT&T customer for 7 years. Time to make a change there too. That'll be $285/month going somewhere else... I was supposed to get a $25/month discount for having AT&T phone service.
CULPEPER, VIRGINIA -- We sold our house and moved in with friends. We had no choice but to cancel our DirecTV subscription. We even expected to pay some kind of cancellation fee even though we told them our current residence already has DirecTV and that we would sign back up once we are settled. What we did not expect was to be charged EIGHT MONTHS of service! Customer Service would not let us speak to a manager and refused to budge. They told us to go on their site to dispute. Went there and they require a credit card number before you can continue. Read the fine print! I wish we had read all the terrible reviews before becoming involved with these cold-hearted crooks!
TULSA, OKLAHOMA -- The technician and the customer service are terrible and do not know how to communicate. I have had the same issue since December when they tried to install everything. It is now May and I still have the same issue and having the same problem with both the tech showing up or being a no show and the customer service sending them when it clearly isn't the correct person to send. I have made numerous phone calls but have had no luck on getting anything accomplished. I have also tried the chat and they will make you think everything is resolved and they actually didn't even look at the account.