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DIRECTV - Page 2

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1.3 out of 5, based on 233 ratings and
704 reviews & complaints.
(855) 982-1051
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Don't settle for cable! You should have a TV experience that you can trust. Enjoy every game with Sunday Ticket, watch hit movies and shows anywhere, and change the way you watch TV. DirecTV provides the greatest digital television experience for over 37 million customers daily. Our goal is to provide the most reliable, trusted customer service for your digital television service needs. We are rated #1 for a reason. Call today to ask about the packages we have to offer!
Company Profile
DIRECTV
P O Box 915
El Segundo, CA 90245-0915
310-535-5000 (ph)
www.directv.com
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Worst Customer Service I Have Ever Experienced.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BRANSON, MISSOURI -- Absolutely the worst customer service I have ever received! First of all, there seemed to be an issue with my bill every month. Each month I had to call customer service about one thing or another and there was always something else under all of the red tape and fine print. The real issue here though is how these issues were handled. Each person I spoke with was not only unhelpful but rude and condescending. I'm starting to think the company mantra is "There's nothing I can do" because that's the only thing I've ever heard from them. This is only after they blame the customer for everything they can get away with.

Even the supervisors argue and one of them (Latoya) got loud with me! For example, when my auto bill pay was taken out early (which caused an overdraft in my bank account), I asked politely why it was early and what we could do about it. The response I got was "Well why did you make it that day?" and "I'm sorry, there's nothing I can do." The next month, my bill was 3 times what it usually is and I was given the same lines.

Very upset (crying at this point), I asked to speak with the supervisor. The supervisor, Latoya, seemed understanding at first but it wasn't long before she too adopted the DirecTV mantra of "There's nothing I can do" and denying any sort of responsibility and showing zero concern for losing me as a customer.

They get you because their contracts are for 2 years and in order to cancel, you have to pay a lump sum of $20 a month from now until your ending date. So they get your money no matter what. Once they've got you, they couldn't care less about you or your issues. They are total con artists. Needless to say, I am currently saving up to cancel my service with them. I will never go through DirecTV again, nor will I ever recommend them to anyone that doesn't wish to be treated like garbage.

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Directv Won't Guarantee Contract
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ENCINITAS, CALIFORNIA -- My conversation with the DirecTV sales department revealed that they will not guarantee to deliver their services. If you sign up for a two year contract, and if they fail during the contract life to deliver NBC, ABC, CBS or Fox News, you will not be permitted to cancel your contract. Seems strange that you have to continue to pay for services that they may not deliver according to the original contract provisions. They will not guarantee delivery of NBC, ABC, CBS and Fox News over the life of the contract. In fact, they won't guarantee that they will deliver anything. Makes you wonder just what it is you bought. I have faith in God, but not DirecTV.

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Over Charging and Taking Money From Account
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALICE, TEXAS -- Suspended acc. because balance owed in August 2015. They took 274.00 out of my acc. to pay that bill. In October received bill with more charges 109.13, should be 74.00 as contract stated. I called, talked to supervisor. She was going to take care of it. I asked for boxes to send equipment back. "Yes ma'am. I'm so sorry." At the end of October they took 356.56, every cent out of my card - would get it back when they got equip. They got their equip. But will overturn money, said early cancellation. I told her that they broke agreement because my bill started out at 74.00 then started charging me 109.13, had a small package no extras.

Called again on 11-12-15, said I still owed 100.00 and change. So going to call Better Business to what to do. She said I gave them the right to chg. my card when signed up for service. They never took out before. I always called in my payments. They will rip you off. Sorry service!

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Salesperson Gave Misleading Information About Internet/direct Cable. Service Technicians Disgruntled With Supposed Company Merger.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I was misled from the start from the salesman on the phone. First the package that I was sold on was unable to meet streaming requirements as the salesman said it would perform. Once the installer arrived he said that I would need to upgrade the internet service because it would not be enough MBPS though the salesman said it would be sufficient. Secondly the salesman said that there would be no problem connecting to my existing coaxial lines from Cox cable. Once technician got here said it would not work. He then stated that the "Phone sales reps say anything to get sales."

At that point I was still waiting for the internet to be hooked up for a second day. I received a call that I would have to wait not one, two, but a third day to finish the network setup. It should also be known that both service technicians do not view the merging of AT&T and Direct TV as a real scenario as of yet. I thought this quite interesting that both made comments about the current status of the company. So which is it? I'm not interested in any more of this inconsistency and lack of knowledge. I will remain with Cox for now.

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X Rated Commercials
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We had just finished watching Broncos, changed channels to WGN 307 to watch Jurassic Park as a family. As we were watching - commercial came on saying "watch Jurassic Park and the Outsiders!" As the preview continued they showed two people having sex on a counter - standing up (the man) and the woman's legs were wrapped around him, they were less than human, really animals having sex in our living room. On our TV. In front of my son.

I hate you all who think this is ok. I was thinking it was a family show! How can they show this filth and get away with it?? Who pays for the pro immorality of our sons and daughters? Who can pay me back for my and my family's purity of thinking? I hate you DirecTV!! I really really hate your X rated creepy advertising! This is how animals behave! Not people. Who are you? Who can I go to to get answers? Who can undo the filth in our heads. What is wrong with you people!!! Can anyone answer for this disgusting filth and wrong and apologize? I hate you DirecTV!!!

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I'm Tired Getting Representatives That Don't Know What They Are Talking About!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

CENTRALIA, ILLINOIS -- I have had to call in to get extra charges taken off my bill several months in a row, and the bill kept going up so I cancelled and went with Charter. When I cancelled I was told that my bank account was taken off of the DirecTV account and I would get a paper bill in the mail for my final bill, so I didn't deposit money into that bank account. DirecTV lied and took the bill out of my account causing a overdraft fee and now won't pay for the overdraft fee. Needless to say I am done dealing with them. On to Charter spectrum and so far so good.

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DirecTV Sucks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DOWNINGTOWN, PENNSYLVANIA -- I was flat out lied to about the service agreement by AT&T. They stated when I signed up that I would have no contract with my service. I told them I had bad luck with Verizon and direcTV in the past and did not want an agreement. Well as it turns out that was not true as after a week I wanted out. Of course that's when you find out that no service agreement is only the internet not the TV, so now I get to pay a $480 cancellation fee for a service I had for a week. Long story short don't ever fall for their **, you should be ashamed of yourselves direcTV, I mean this from the bottom of my heart, ** you!

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Used to Be a Good Company. Go With Dish or Cox -- They Aren't Great but This Company Has Gone Downhill
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAILEY, IDAHO, IDAHO -- DirecTV used to be a good company. Now they try to rip you off for everything they can. I researched cable companies for three months before signing up. Cox was offering movie channels for free for two years. I called DirecTV asking if they could match the deal. The representative said he could match that deal. I was skeptical but the representative assured me that I would receive free HBO, Cinemax and Showtime for two years free.

Three months later I get charged for the movie channels. When I call to question this, they tell me that there is no deal like this and basically I'm out of luck. Later that season when we get some snow the dish gets completely covered with snow because of where the technician put it. I call asking for some help. Maybe the dish needs to be moved? Of course this is my fault and I will have to pay for it and if I want to cancel I will be charged up to $800. Furthermore the rude operator tells me I will have to wait for all the snow to melt which would take 5 months and would be charge for service the entire time.

My family has had DirecTV since they came out in mid 1990s, and they used to give you good deals for being a loyal customer, but they now nickel and dime anything they can, and care little for their customers. Even when I was very frustrated I tried to be very polite, yet most of the operators were so rude to me, and I could tell they cared little that I was upset. DONT USE DIRECTV!!!

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My Bill Keeps Going Up With Service I Did Not Request.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EGREMONT, MASSACHUSETTS -- I had DIRECTV for 10 years with no problems. Last year I upgraded my service to HD and upgraded the package I had. The price was $89 for the package, and equipment fees, approximately $25. The total was $114. The first bill I received was $129, the same the next month. Then it went to $159, so I called Customer Service. They said I was being charged for additional channels, which I did not authorize. They could not give me an explanation why. I was told my package should be $114, but would not give me a credit. But they said it would be fixed.

Just got my recent bill and it's now $169. Called Customer Service again, they had my call history, still don't know why the bill went up again. AT&T recently bought DIRECTV. I SOLD MY STOCK IN AT&T. Don't deal with this company.

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Bah Humbug
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CONROE, TEXAS -- After 5 years of business with DirecTV we had to cut the television service from our budget due to lack of funds. Rather than racking up a bill we couldn't afford we cancelled our service. DirecTV repaid our loyalty and good credit with them by taking $350.00 for fees out of our bank account without our permission. When I called to ask that they put the money back so I could pay rent that month I was told by an extremely snide, rude, customer service representative that the only way I get HALF my money back was by reinstating my service.

The other half went to shipping back my equipment etc. which we had also returned in a timely manner. Thanks to their being so greedy and heartless my children won't have the meager Christmas we would have managed this year. I will NEVER return to DirecTV, I will NEVER give them another dime, and I will NEVER!!! EVER!!! tell anyone to use their awful money grubbing service. Since a dollar is far more important than their long term customers happiness. Merry Christmas **.

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