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DIRECTV - Page 2

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1.3 out of 5, based on 287 ratings and
760 reviews & complaints.
(855) 982-1051
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Don't settle for cable! You should have a TV experience that you can trust. Enjoy every game with Sunday Ticket, watch hit movies and shows anywhere, and change the way you watch TV. DirecTV provides the greatest digital television experience for over 37 million customers daily. Our goal is to provide the most reliable, trusted customer service for your digital television service needs. We are rated #1 for a reason. Call today to ask about the packages we have to offer!
Company Profile
DIRECTV
P O Box 915
El Segundo, CA 90245-0915
310-535-5000 (ph)
www.directv.com
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I'm Tired Getting Representatives That Don't Know What They Are Talking About!
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Rating: 2/51

CENTRALIA, ILLINOIS -- I have had to call in to get extra charges taken off my bill several months in a row, and the bill kept going up so I cancelled and went with Charter. When I cancelled I was told that my bank account was taken off of the DirecTV account and I would get a paper bill in the mail for my final bill, so I didn't deposit money into that bank account. DirecTV lied and took the bill out of my account causing a overdraft fee and now won't pay for the overdraft fee. Needless to say I am done dealing with them. On to Charter spectrum and so far so good.

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DirecTV Sucks
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Rating: 1/51

DOWNINGTOWN, PENNSYLVANIA -- I was flat out lied to about the service agreement by AT&T. They stated when I signed up that I would have no contract with my service. I told them I had bad luck with Verizon and direcTV in the past and did not want an agreement. Well as it turns out that was not true as after a week I wanted out. Of course that's when you find out that no service agreement is only the internet not the TV, so now I get to pay a $480 cancellation fee for a service I had for a week. Long story short don't ever fall for their **, you should be ashamed of yourselves direcTV, I mean this from the bottom of my heart, ** you!

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My Bill Keeps Going Up With Service I Did Not Request.
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Rating: 1/51

EGREMONT, MASSACHUSETTS -- I had DIRECTV for 10 years with no problems. Last year I upgraded my service to HD and upgraded the package I had. The price was $89 for the package, and equipment fees, approximately $25. The total was $114. The first bill I received was $129, the same the next month. Then it went to $159, so I called Customer Service. They said I was being charged for additional channels, which I did not authorize. They could not give me an explanation why. I was told my package should be $114, but would not give me a credit. But they said it would be fixed.

Just got my recent bill and it's now $169. Called Customer Service again, they had my call history, still don't know why the bill went up again. AT&T recently bought DIRECTV. I SOLD MY STOCK IN AT&T. Don't deal with this company.

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Bah Humbug
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CONROE, TEXAS -- After 5 years of business with DirecTV we had to cut the television service from our budget due to lack of funds. Rather than racking up a bill we couldn't afford we cancelled our service. DirecTV repaid our loyalty and good credit with them by taking $350.00 for fees out of our bank account without our permission. When I called to ask that they put the money back so I could pay rent that month I was told by an extremely snide, rude, customer service representative that the only way I get HALF my money back was by reinstating my service.

The other half went to shipping back my equipment etc. which we had also returned in a timely manner. Thanks to their being so greedy and heartless my children won't have the meager Christmas we would have managed this year. I will NEVER return to DirecTV, I will NEVER give them another dime, and I will NEVER!!! EVER!!! tell anyone to use their awful money grubbing service. Since a dollar is far more important than their long term customers happiness. Merry Christmas **.

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Absolutely Awful, Do Not Use
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Rating: 1/51

PALMETTO, FLORIDA -- I've been with DirecTV for a year and a half. I am disabled after a bout with cancer and massive chemo and radiation. I fell behind on my bill and contacted customer support to stall my account until I could get caught up. I was two months behind. I apparently was still being charged even though I had no service. I promised to send a payment in June 3 which I did and was told by the representative it would be no problem, just that I'd have to pay a $40 reconnect fee when I paid up which I had no problem with.

Two weeks later they wiped out my bank account and charged me over $500 receiver fee, contract term fee and remaining balance. I am disabled, I get a check once a month. I explained this all to the representative beforehand and was assured it was not a problem before they wiped out my account. It seems using a debit card to pay gives them permission to use that card to withdraw unapproved payments. When I contacted them all I got was a runaround... I guess it was more important to corporate to get everything they could out of me right then than keep me as a customer.

I had full intent of paying my bill. Sorry DirecTV that CANCER got in the way and put me a lil behind. Apparently the word of your representatives don't count. I will be going hungry the next two weeks til I get another check. Thanks DirecTV and AT&T. I was a loyal customer but you will never get another dime from me and I will do my best to make sure everyone knows not to do business with you!

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Horrible Customer Service!
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Rating: 1/51

AUSTIN, TEXAS -- We had normal reception one evening. The next morning, no TV. My wife - when we FINALLY got a real live person on the line - was subjected to an hour and a half of trying this, trying that - all the time on the phone. She asked for someone to come out and fix the problem (obviously it was not our problem, the TV just stopped working). He said he had to go through the entire check list before he could send someone. Finally he had us up and running. The point is that it was not our fault - it was theirs. But we had to pay in hours of disruption and telephone time. Not cool. We will change when our contract expires. Horrible company!

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Salesperson Gave Misleading Information About Internet/direct Cable. Service Technicians Disgruntled With Supposed Company Merger.
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Rating: 1/51

I was misled from the start from the salesman on the phone. First the package that I was sold on was unable to meet streaming requirements as the salesman said it would perform. Once the installer arrived he said that I would need to upgrade the internet service because it would not be enough MBPS though the salesman said it would be sufficient. Secondly the salesman said that there would be no problem connecting to my existing coaxial lines from Cox cable. Once technician got here said it would not work. He then stated that the "Phone sales reps say anything to get sales."

At that point I was still waiting for the internet to be hooked up for a second day. I received a call that I would have to wait not one, two, but a third day to finish the network setup. It should also be known that both service technicians do not view the merging of AT&T and Direct TV as a real scenario as of yet. I thought this quite interesting that both made comments about the current status of the company. So which is it? I'm not interested in any more of this inconsistency and lack of knowledge. I will remain with Cox for now.

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X Rated Commercials
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Rating: 1/51

We had just finished watching Broncos, changed channels to WGN 307 to watch Jurassic Park as a family. As we were watching - commercial came on saying "watch Jurassic Park and the Outsiders!" As the preview continued they showed two people having sex on a counter - standing up (the man) and the woman's legs were wrapped around him, they were less than human, really animals having sex in our living room. On our TV. In front of my son.

I hate you all who think this is ok. I was thinking it was a family show! How can they show this filth and get away with it?? Who pays for the pro immorality of our sons and daughters? Who can pay me back for my and my family's purity of thinking? I hate you DirecTV!! I really really hate your X rated creepy advertising! This is how animals behave! Not people. Who are you? Who can I go to to get answers? Who can undo the filth in our heads. What is wrong with you people!!! Can anyone answer for this disgusting filth and wrong and apologize? I hate you DirecTV!!!

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Used to Be a Good Company. Go With Dish or Cox -- They Aren't Great but This Company Has Gone Downhill
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Rating: 1/51

HAILEY, IDAHO, IDAHO -- DirecTV used to be a good company. Now they try to rip you off for everything they can. I researched cable companies for three months before signing up. Cox was offering movie channels for free for two years. I called DirecTV asking if they could match the deal. The representative said he could match that deal. I was skeptical but the representative assured me that I would receive free HBO, Cinemax and Showtime for two years free.

Three months later I get charged for the movie channels. When I call to question this, they tell me that there is no deal like this and basically I'm out of luck. Later that season when we get some snow the dish gets completely covered with snow because of where the technician put it. I call asking for some help. Maybe the dish needs to be moved? Of course this is my fault and I will have to pay for it and if I want to cancel I will be charged up to $800. Furthermore the rude operator tells me I will have to wait for all the snow to melt which would take 5 months and would be charge for service the entire time.

My family has had DirecTV since they came out in mid 1990s, and they used to give you good deals for being a loyal customer, but they now nickel and dime anything they can, and care little for their customers. Even when I was very frustrated I tried to be very polite, yet most of the operators were so rude to me, and I could tell they cared little that I was upset. DONT USE DIRECTV!!!

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Terrible customer service
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Rating: 1/51

BETHLEHEM, PENNSYLVANIA -- DO NOT SIGN UP FOR DIRECTV!!! In the Fall of 2014 I saw an advertisement for DirecTV and their wireless cable services. After a 2 hour phone call, the salesman had assured me that the wireless service through DirecTV was the way to go in my house because of the way it was constructed. The technicians came and stayed all day making sure things were working properly.

After a little over a year, one of my TVs stopped working. I called DirecTV and they sent a technician out. He was at my home less than 10 minutes when he said his only solution was to hang a wire out a window and string it across the room. This solution was unacceptable to me, it's not what DirecTV promised me and I have also been paying more for the wireless system.

To make a long story short, I called DirecTV back and spoke to a VERY RUDE supervisor named Andy. He basically told me that they can't back up what the salesman told me and that I was out of luck and stuck in my contract. Basically, their salespeople will tell you anything to get a sale but then the company doesn't back them up and the consumer gets taken advantage of. I'M VERY DISAPPOINTED AND WILL NEVER RECOMMEND DIRECTV.

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