HENDERSON, NEVADA -- I started out paying $50 per month for Dish, but soon it escalated to $90 per month. When I finally told them to disconnect, they gave me another bill for $40 and charged me to return their equipment! When I contacted Customer Service it was too bad, so sad. Also when my dish antenna was pointed incorrectly, they charged me another $100 to have someone come to correct it. I would not recommend this company to anyone nor would I recommend DirecTV who does the very same thing to their customers. Beware of these scammers. Do not use them for anything.
CHEHALIS, WASHINGTON -- Quoted a fabulous price from Dish which was $50 month less than what I was paying to another satellite company and that price included the high speed internet. They installed right away. 1st issue... "Buy our modem at $60" in order to get the internet. Did that. Didn't work from week one! Never did stream w/o interruptions. Have hours of service outages at a time supposedly due to weather. Complained to sales guy. Complained to corporate office.
As first 30 days of service that I paid for in advance came to close, I cancelled the service and had to go back to CenturyLink. Of course I was charged $400 cancellation fee for a service that never worked. I finally received their literature on internet system product in the mail. The booklet says, "This service not designed for streaming movies". They should never have sold this to me to start with.
By the way, I never received a copy of the contract I signed, even though I requested 3 times now! They only care about getting your signature on the papers folks! RUN the other way! Because I disputed the termination fees, they cancelled/shut off my TV service and it was $339 to re-instate and plus to further penalize me, they upped the monthly TV fee. They insisted payment be taken directly from my checking account. DO NOT use their service. You will painfully regret!
KNOXVILLE, PENNSYLVANIA -- Recently switched from DIRECTV and what a mistake that was! With DISH Network you can't even watch a movie without the receiver trying to shut down and taking 5 minutes to reboot making you miss parts of show. Even when the box pops up and you click cancel it still does it again 10 minutes later and if you're not looking at that second it shuts off. Very few HD channels too. And the ones that are not HD show as a small box in the middle of your TV screen. Never had these problems with DIRECTV? To sum it up DISH Sucks. Save your money!
EPHRATA, PENNSYLVANIA -- Called to request how to lower monthly charges. After an hour on the phone they ended up increased the bill. I called again, same results twice. I wrote two letters and they failed to respond to either. I called again and requested immediate termination. After hours on the phone they finally relented, however, they then charged me 294.50 to terminate. I had already paid them additional service charges after I request ways to reduce the bill. They lied twice. I was forced to terminate due to fraud.
These people are horrible to work with. I spent hours on the phone. Now their collections people are calling me twice daily. STAY AS FAR AWAY AS POSSIBLE FROM DISH. Their customer service is right up there with Comcast. They lie and fail to respond.
SHABBONA, ILLINOIS -- Dish is the worse service we have ever had. When you call with problems you are unable to understand the person. This break down of communication is of no help to the consumer. You have no idea what just happened. Today I called to cancel DISH and the person informed me we still have 6 months of commitment of their service. We have had the service 2 years and there should be no commitment to them. This person told me they will use my credit card for the balance that we submitted to get the service. I told him I just sent almost 100.00$ off to them in the mail. I'm sure I will get the charge.
The service stinks, recording shows we do not watch, service lost with just a bit of wind or rain (told me they have no control of the weather), shows that we do record and we are want to watch there's a message that pops up and says this show did not record the the entire program. So you watch half of the show and then it's gone. I could continue on but I just want people to know it is not what it seems. Price continuously rises.
DOTHAN, ALABAMA -- I contacted DISH in June 2015 to end contract after only 1 year due to increase in price and dissatisfaction with internet services. DISH representative offered a package that would reduce my remaining contract to 6 months, which would mean my contract would END completely in DECEMBER 2015, at a reduced cost per month in order to offset the high cost of cancelling services early. Seemed too good to be true, so I called DISH back twice more within the following month to verify the new plan. Both times I was told this was accurate.
In November I called to make final December payment and arrange to have equipment picked up and AMAZINGLY no one knew what I was talking about!!! Supervisor unkindly told me get over it, pay the entire balance of contract and move on. Complete lie in June I guess. I wish I had paid the money in June and been finished at that time. The amount would have been the same and I would not be so angry at being lied to. Such a deceitful and dishonest company!!! I will never do business with them again under any circumstances.
MICHIGAN -- When we moved from one state to another we called to cancel our service with DISH and were told in no uncertain terms to leave "ALL" equipment, even the receiver. Months later we get a bill for $99 for the receiver and were told we put our service on "hold" which isn't the case and they now want the receiver.
We spoke to a supervisor and stated we didn't ask to be put on hold at any time and this was an error with the representative that we spoke to when we originally called and stated we were told to leave the equipment. The supervisor stated they would remove the hold and we were told they would send a box to our previous address to have the current homeowner return the receiver, but if they didn't return it we would still be credited the $99.
Now, in October we receive an email stating we again owe $99 as they haven't received the receiver and they stated we asked to continue to be put on "hold" which is again, not the case, and were told they have no notes stating we were to receive a credit or cancel our account. Nice to be told they don't believe you and yet keep messing up your account and putting it on hold.
Be very careful about trusting what they say. Now we have to pay $99. DISH is not worth the frustration. So much for being a customer for over 18 years and paying on time each month. Each time DISH upgraded receivers we had to dispose of, at our cost, the outdated receivers.
I am disgusted with Dish. We got moved to a new duty station where we cannot use our service, so I called to cancel. The person I spoke on the phone with told me there was no way to lower the cancellation fees and that "people needed to realize when they sign commitments that they are responsible for the fees that apply to their account." I will never do business with this company again and neither will my family. I'm active duty, I know what my responsibilities are and I don't need to be told what those are in snide comments. AND they chose to remove my comments from their Facebook page, rather than acknowledge them.
MANNSVILLE, NEW YORK -- I subscribed to a two-year plan for DishTV for my summer place. They told me I could suspend my service during the winter months for just $5 a month. That worked well but during the first winter I asked when my contract would end because of the 6 months that I was suspending it each year. I was told March of this year.
I went to cancel my service today (August) and I was told I had to pay an early termination because my contract ends in February 2016. He said they didn't know I was suspending service. I told him it was being suspended when I asked. Nothing I said did any good. I would recommend no one ever uses Dish. I will tell all my friends not to deal with them either. The channels they offer are horrible for the price and they would not send me a channel guide.
BROOKLYN, NEW YORK -- I requested to transfer service to my new address that I moved. They billed me upfront $108.00 for installation!! Next day a technique showed up, and he told me that Dish can't provide service in this building, and he left!!! Next day I called the office, and they told me that they have to charge me $260 more for early termination fee (even it's not my fault) and plus on this they not going to return my money ($108) for installation, because they said the technician showed up!!! This is a total scam guys. Go with Cablevision, Comcast, Verizon. Stay away from mafia!!!