CORAL SPRINGS, FLORIDA -- Been a customer for about 4 yrs. Dish sent independent to install dish. He installed it wrong. Dish had to send another tech to fix. Then worked ok. Now 4 years later dish refuses to repair what their assigned technicians did not install properly. Regardless of who you speak to they tell you their pre-programmed responses and do not rectify the situation. Make you jump through hoops of fire to get system removed, caused damage to building removing their ladder, their tech told me DirecTV is most likely better to use. Promised to remove system and then canceled appointment without telling me. This goes on and on. Worst company.
DELTA, PENNSYLVANIA -- There was zero other options for cable when we relocated to Pa due to the hubby's job. I've heard horror stories about Dish... and for good reason. You know that running joke about losing your cable every time it rains? That wasn't a joke! It's true. True. True! TRUE!!!
Next, our parents had to move in after we have had cable for a year. To have cable in their rooms added on to our account it wasn't simply an add on charge. We were told that to add another receiver we had to agree to restart the contract for 24 months. We lost that year of time served and that's exactly what have Dish feels like. A prison sentence. Please people... Run, don't look back. Don't look directly at Dish. I think the possibility of you turning to stone is plausible.
I called Dish Network to ask if there was a streaming app and if there was a specific channel on that app. I spoke with Saul 7/15/17 starting around 1:29 pm Eastern Time and the called ended at 1:31 pm Eastern Time. He started out pleasant. But when I asked about a streaming app, it sounded like he was chewing in my ear! Then he tells me that the best option for me is the $69.99 package but it's not on the package. I let him know, I can't get Dish where I live. His response was, "What do you want me to do?" My answer was, "I just called to ask about a streaming app." I then asked for his name because I almost forgot it and he hung up the line! That was so unprofessional!!
TAFT, CALIFORNIA -- Having become tired of my provider arbitrarily raising my rates every time they felt like it I responded to a Dish special offer i.e. 2 year locked in contract. I had been considering going to an alternate type of service but decided to see what dish was offering. Everything sounded good and I decided to sign up. I was told I would have a free premium package channel trial for 3 mos. I tried to decline as I have had serious difficulties with other providers and free trials. Namely adding them to your line up and then requiring a cancellation or you will be billed for them.
Upon trying to cancel them you are stiff armed and stonewalled hoping you will just keep them and pay the difference at the end of the trial period. Dish (Infinity) assured me this would not happen and if I did not request to keep the package. It would merely lapse at the end of the trial period. LIE!!! Just got my bill alert I set for the due date and my bill had gone up 71%!!! UNETHICAL in the extreme. Do not use Dish!!! Spent most of a morning on hold or being cut off trying to rectify the situation.
As usual I was informed it was my fault for not canceling the preview in time and would receive a partial credit next month. Aside from contacting a legal consultant about my contract options I strongly caution anyone against using such an unethical company unless you get everything in writing.
DENVER, COLORADO -- Today is May 16th and I live in Denver, CO and I called Dish with an issue of not being able to get a picture on one of my TVs. I talked with a lady named Camille. She was courteous, knowledgeable and tried several different things to final get the problem solved. I was so pleased that I had her check another issue that we had the previous day and was told it was a TV issue and not a satellite issue and I should call the TV manufacturer. I explained the problem and within minutes she walked me through a diagnostic and solved the problem. DISH needs more techs like this one.
LAS VEGAS, NEVADA -- When I moved into my new house the technician made a mess with wires all over my house, too many holes that he didn't use, bolts everywhere. The wires have fallen in front of my garage because the genius they sent out here bolted them to stucco. They have fallen out and I cannot get into my garage. They actually want to charge me to fix their mess! He also did not vacuum up his mess from all the holes he left. He never hooked up my second DVR that I have been charged for all these months! They offered my a 30 dollar reduction on my bill!
MICHIGAN -- Well, my husband and his family have been Dish customers forever it seems. I have been a customer for just a few years and all I can say is we are less than impressed with it all. We had to get the internet for my husband's work. It was nice having an office at home finally and not having to always travel to use a computer. That luxury only lasted a few months. Our internet ended up not working well. We called to see what could be done and were told that our equipment was out of date. Umm we had to take a full day off to get out of date equipment and have to stay home again to get it updated?? We have never had much luck with how they do things.
They don't value their customers in the slightest. It's one of the worst companies I have ever dealt with. We went to cancel the internet as it's 80 a month for us. Still had to pay the early termination fee!!! We wouldn't be getting rid of it if it worked!!! I find that to be absolutely ridiculous! Again, I feel as if they have no compassion for their customers. People who have even been loyal for years! And never missed a bill of any kind. I will let everyone that asks me know how bad their service is. And how they will just steal your money. I hope everyone else that has had horrible experiences will do the same.
STATE COLLEGE, PENNSYLVANIA -- The tech that came out and installed our Dish Network told us that if we ever needed to have a remote replace that it would be free of charge. Well the time came that we needed to have our remote replaced and so we called Dish and of course that wasn't true! We needed to pay to have a new remote! Then the sales tech talks you into the skins for the remote and of course says they will be replaced free of charge also! We of course that wasn't true either!
CULPEPER, VIRGINIA -- Dish service is very poor, I would recommend DirecTV any day. The only reason that I switched, was because DirecTV doesn't serve my area. I mailed my payment before the due date, but my services were interrupted immediately on the due date. My due date was on a Sunday and I am sure no one was processing mail on a Sunday.