DENVER, COLORADO -- Today is May 16th and I live in Denver, CO and I called Dish with an issue of not being able to get a picture on one of my TVs. I talked with a lady named Camille. She was courteous, knowledgeable and tried several different things to final get the problem solved. I was so pleased that I had her check another issue that we had the previous day and was told it was a TV issue and not a satellite issue and I should call the TV manufacturer. I explained the problem and within minutes she walked me through a diagnostic and solved the problem. DISH needs more techs like this one.
LAS VEGAS, NEVADA -- When I moved into my new house the technician made a mess with wires all over my house, too many holes that he didn't use, bolts everywhere. The wires have fallen in front of my garage because the genius they sent out here bolted them to stucco. They have fallen out and I cannot get into my garage. They actually want to charge me to fix their mess! He also did not vacuum up his mess from all the holes he left. He never hooked up my second DVR that I have been charged for all these months! They offered my a 30 dollar reduction on my bill!
MICHIGAN -- Well, my husband and his family have been Dish customers forever it seems. I have been a customer for just a few years and all I can say is we are less than impressed with it all. We had to get the internet for my husband's work. It was nice having an office at home finally and not having to always travel to use a computer. That luxury only lasted a few months. Our internet ended up not working well. We called to see what could be done and were told that our equipment was out of date. Umm we had to take a full day off to get out of date equipment and have to stay home again to get it updated?? We have never had much luck with how they do things.
They don't value their customers in the slightest. It's one of the worst companies I have ever dealt with. We went to cancel the internet as it's 80 a month for us. Still had to pay the early termination fee!!! We wouldn't be getting rid of it if it worked!!! I find that to be absolutely ridiculous! Again, I feel as if they have no compassion for their customers. People who have even been loyal for years! And never missed a bill of any kind. I will let everyone that asks me know how bad their service is. And how they will just steal your money. I hope everyone else that has had horrible experiences will do the same.
SC -- I had some money issues so I asked for a extension on my bill and I would have to double up on next month's bill. I always put my payments in the mail unaware that it takes 7-10 business days and cause of the holidays the mail was running crazy. They cut my cable off because the payment is in the mail. They have no compassion for their customers nor do they care. It's always something with Dish. Hidden fees or increasing bill amounts and when you call to speak to CSR they're always trying to out talk you or cut you off when you're talking. They are very rude people and I hate I have service with them.
ST GEORGE, UTAH -- I was just online with a Dish customer service representatives regarding Hopper 3 remote 52.0. It is virtually unusable in dimly lit rooms because there is no remote backlighting. I was then told that I could use the old hopper remote with backlighting, but all the hopper 3 features would not be accessible and I would have to pay to get the extra remotes.
So, let me understand this, I have to pay to get a partially functioning remote because product development did not have enough insight to backlight the new hopper 3 remote?! Ridiculous! Like I told the customer service lady, I plan on reevaluating my service. I know you have millions of customers and could probably care less about one person.
PASADENA, CALIFORNIA -- Within 15 minutes of installation I wanted the service cancelled. I called within 15 minutes of the installation to cancel the service, but agreed to let them TRY to fix the problem. Within 7 hours of installation I wanted the service cancelled again. I was transferred to the President's office where SONYA informed me there was NO 24 hour money back guaranty and that from the time of install I was locked into a TWO YEAR CONTRACT with a $480.00 cancellation charge. She was rude and unprofessional.
I also had to call for service within two weeks of installation for a BAD HDMI cable. I was charged $15.00 for this even though it was their equipment. And each time the tech comes out they try to sell you something. I still want the service cancelled and regret letting ALABAMA CONNECT help me. I DO NOT recommend DISH NETWORK or ALABAMA CONNECT! It was a bad deal and I moved to Alabama to have surgery. Now I am locked into a TWO YEAR contract with a BAD company and BAD service.
THREE LAKES, WISCONSIN -- I was sold a programming package, a Hopper and Joey and they installed new Cable line. The programming package I was sold mysteriously went up and Dish could not stand behind what I was sold. You know the amazing "bundle price" that is advertised, nope doesn't exist. It was a load of bull. By the way, when you bundle, you still have to separately discuss things with Dish about Dish things and your phone company about other things as they are in no way working together.
I told them I would like to cancel Dish network as they had not done anything that I had been sold in the beginning; they threatened to charge me for 2 years service. My hopper is not internet capable so now 2 months later I am being told I have to upgrade my hopper for a one time charge of $150.00. The technician did not tell us he was installing the oldest hopper they had. 2 months later, our cable is still lying on the ground. For the 4th time, I am on the phone, trying to fix my hopper so I can use it as it was supposed to. I will NEVER EVER have Dish Network in a home I have again.
Contacted customer service and the representative at the "Office of the President" with a complaint. We have been on the phone for hours talking to several people, not to mention the online option and got nowhere. It appeared to us that they could care less about our issues.
We have decided to leave Dish because of their lack of listening to their customers and stay away from people, organizations, etc. like that. They say hindsight is 20/20 and believe me, if I knew then what I know now about how they treat their customers, I would not be writing this complaint. My advice to you who want satellite TV or any other service offered by Dish is to get away as fast as you can. You will thank me later!
FORT MYERS, FLORIDA -- I subscribed to Dish Network and locked in the price for two years. I went on vacation and suspended the service while I was gone. I was never told that this would void my contract. When I activated my service they charged me double my locked in rate. I called customer service, they told me my contract was not honored any more because I suspended it for that period. So I asked since they would not honor it, I would like to cancel. They told me that would cost me a large penalty. Instead tried to sell me a new package. I can't wait to drop dish.
ARIZONA -- Today 8/26/16, I spent 58 minutes off and on with a Dish representative in TX to get this new Flex pack in order to get my bill down as they had raised it to $165 a month. I selected 48 channels which included my local channels. And surprise, 10 minutes later, no local channels, and still only a $30 reduction by removing smart network support and protection plan. Therefore, I had to call back AGAIN and thankfully got a representative who could speak English well. She was able to help me with local channels and reduce my bill by $50 a month.
Where is the consistency with this company?? I do appreciate the second representative who worked with us so rated an average due to her patience, efficiency, and actually helped us. I guess it depends on WHO you talk to with DISH as well as being persistent.