SOMERVILLE, ALABAMA -- My family decided to switch to Dish after being loyal DirecTV customers, because we had recently acquired an HD TV at the time and Dish was offering free HD channels. Also, at the time we had a maddeningly slow phone-internet service that was pretty much a pure pain in the butt, so we bought DishNet too. Our internet speed is 65Mbps, but only if we did not use up our 30GB data limit each month.
Now, let me further explain the internet problems. The 30GB of data is split in half -- 15GB from 6am-2am, and the other half from 2am-6am. Therefore, if we went over that 15GB limit on one side, you would have a 1Mbps speed until the other 15GB switched over. Also, because the service is a SATELLITE service, whenever it rained a little hard or it was particularly windy, it wouldn't connect. Not a big deal, right?
Now I'm going to go into the DVR service issues we had. After a couple of years, my mother (who uses the service the most) noticed that the receiver was being slow and/or freezing. Therefore, not recording the shows we wanted if they were on at the time (because this seemed to happen most often whenever we were watching something that we WANTED to see) and requiring a reset for the problem to be fixed. It would also happen if we were trying to switch from one recording show to another (because we could only record 2 shows at a time, and if we were recording 2 at a time, we could only watch one or the other) and therefore ruining the recording.
As time went on, this problem grew worse until it was pretty much a daily issue, and it finally drove my parents batty enough that they were driven to switch back to DirecTV (because Dish's service also was knocked out during a strong wind or storms, a problem we'd never had with DirecTV) and not only are we receiving a better service (recording 5 shows at once instead of 2, a larger DVR memory, DVR in all rooms instead of one, etc.) we are also paying less.
The only bad thing is that we can't leave DishNet because DirecTV's counterpart is far more expensive than what we are paying now. But since we've switched to DirecTV, our DishNet service has been slower and doesn't seem to reach the 65Mbps we had before, even though we're still paying for it (the fastest I've checked it to be is 19Mbps [I check the speed with my Android phone]).
I've never had so much grief with a satellite service before. And yes, we have replaced our receiver when the recording issues started, and guess what? THEY DIDN'T GO AWAY. Don't get Dish. Even if you have to pay more for DirecTV service, I'd rather save myself the headache dealing with Dish causes.
I feel like I was kicked out the door! Two years is just too long to sign up for a television contract but I did so anyway because in my brand new subdivision DISH Network and DirecTV were the only television options I had. I took a chance on DISH after reviewing pricing for both. Twelve months into my contract, we decided to relocate because of job opportunities in a different state. I called customer service and attempted to explain my dilemma only to find out that they fully intended to charge me a $240.00 early termination fee!
I spoke with two different customer service reps. and they both said that's what my contract states and that's what they were going to charge me. They wouldn't work with me at all! Never mind trying to retain a customer that might come back to DISH, they would rather kick you out the door for being a good paying (never late on my bill) customer and punish me for (physically) not being able to fulfill my two year commitment! They could care less if you're a happy customer or if you come back! I don't see how you will stay in business long term. I will NEVER be a DISH customer again! AND YOU SHOULDN'T BE EITHER, UNLESS YOU'RE READY TO GET TAKEN!
HENDERSON, NEVADA -- I started out paying $50 per month for Dish, but soon it escalated to $90 per month. When I finally told them to disconnect, they gave me another bill for $40 and charged me to return their equipment! When I contacted Customer Service it was too bad, so sad. Also when my dish antenna was pointed incorrectly, they charged me another $100 to have someone come to correct it. I would not recommend this company to anyone nor would I recommend DirecTV who does the very same thing to their customers. Beware of these scammers. Do not use them for anything.
CHEHALIS, WASHINGTON -- Quoted a fabulous price from Dish which was $50 month less than what I was paying to another satellite company and that price included the high speed internet. They installed right away. 1st issue... "Buy our modem at $60" in order to get the internet. Did that. Didn't work from week one! Never did stream w/o interruptions. Have hours of service outages at a time supposedly due to weather. Complained to sales guy. Complained to corporate office.
As first 30 days of service that I paid for in advance came to close, I cancelled the service and had to go back to CenturyLink. Of course I was charged $400 cancellation fee for a service that never worked. I finally received their literature on internet system product in the mail. The booklet says, "This service not designed for streaming movies". They should never have sold this to me to start with.
By the way, I never received a copy of the contract I signed, even though I requested 3 times now! They only care about getting your signature on the papers folks! RUN the other way! Because I disputed the termination fees, they cancelled/shut off my TV service and it was $339 to re-instate and plus to further penalize me, they upped the monthly TV fee. They insisted payment be taken directly from my checking account. DO NOT use their service. You will painfully regret!
KNOXVILLE, PENNSYLVANIA -- Recently switched from DIRECTV and what a mistake that was! With DISH Network you can't even watch a movie without the receiver trying to shut down and taking 5 minutes to reboot making you miss parts of show. Even when the box pops up and you click cancel it still does it again 10 minutes later and if you're not looking at that second it shuts off. Very few HD channels too. And the ones that are not HD show as a small box in the middle of your TV screen. Never had these problems with DIRECTV? To sum it up DISH Sucks. Save your money!
EPHRATA, PENNSYLVANIA -- Called to request how to lower monthly charges. After an hour on the phone they ended up increased the bill. I called again, same results twice. I wrote two letters and they failed to respond to either. I called again and requested immediate termination. After hours on the phone they finally relented, however, they then charged me 294.50 to terminate. I had already paid them additional service charges after I request ways to reduce the bill. They lied twice. I was forced to terminate due to fraud.
These people are horrible to work with. I spent hours on the phone. Now their collections people are calling me twice daily. STAY AS FAR AWAY AS POSSIBLE FROM DISH. Their customer service is right up there with Comcast. They lie and fail to respond.
DOTHAN, ALABAMA -- I contacted DISH in June 2015 to end contract after only 1 year due to increase in price and dissatisfaction with internet services. DISH representative offered a package that would reduce my remaining contract to 6 months, which would mean my contract would END completely in DECEMBER 2015, at a reduced cost per month in order to offset the high cost of cancelling services early. Seemed too good to be true, so I called DISH back twice more within the following month to verify the new plan. Both times I was told this was accurate.
In November I called to make final December payment and arrange to have equipment picked up and AMAZINGLY no one knew what I was talking about!!! Supervisor unkindly told me get over it, pay the entire balance of contract and move on. Complete lie in June I guess. I wish I had paid the money in June and been finished at that time. The amount would have been the same and I would not be so angry at being lied to. Such a deceitful and dishonest company!!! I will never do business with them again under any circumstances.
MICHIGAN -- When we moved from one state to another we called to cancel our service with DISH and were told in no uncertain terms to leave "ALL" equipment, even the receiver. Months later we get a bill for $99 for the receiver and were told we put our service on "hold" which isn't the case and they now want the receiver.
We spoke to a supervisor and stated we didn't ask to be put on hold at any time and this was an error with the representative that we spoke to when we originally called and stated we were told to leave the equipment. The supervisor stated they would remove the hold and we were told they would send a box to our previous address to have the current homeowner return the receiver, but if they didn't return it we would still be credited the $99.
Now, in October we receive an email stating we again owe $99 as they haven't received the receiver and they stated we asked to continue to be put on "hold" which is again, not the case, and were told they have no notes stating we were to receive a credit or cancel our account. Nice to be told they don't believe you and yet keep messing up your account and putting it on hold.
Be very careful about trusting what they say. Now we have to pay $99. DISH is not worth the frustration. So much for being a customer for over 18 years and paying on time each month. Each time DISH upgraded receivers we had to dispose of, at our cost, the outdated receivers.
FORT MYERS, FLORIDA -- I subscribed to Dish Network and locked in the price for two years. I went on vacation and suspended the service while I was gone. I was never told that this would void my contract. When I activated my service they charged me double my locked in rate. I called customer service, they told me my contract was not honored any more because I suspended it for that period. So I asked since they would not honor it, I would like to cancel. They told me that would cost me a large penalty. Instead tried to sell me a new package. I can't wait to drop dish.
ARIZONA -- Today 8/26/16, I spent 58 minutes off and on with a Dish representative in TX to get this new Flex pack in order to get my bill down as they had raised it to $165 a month. I selected 48 channels which included my local channels. And surprise, 10 minutes later, no local channels, and still only a $30 reduction by removing smart network support and protection plan. Therefore, I had to call back AGAIN and thankfully got a representative who could speak English well. She was able to help me with local channels and reduce my bill by $50 a month.
Where is the consistency with this company?? I do appreciate the second representative who worked with us so rated an average due to her patience, efficiency, and actually helped us. I guess it depends on WHO you talk to with DISH as well as being persistent.