I feel like I was kicked out the door! Two years is just too long to sign up for a television contract but I did so anyway because in my brand new subdivision DISH Network and DirecTV were the only television options I had. I took a chance on DISH after reviewing pricing for both. Twelve months into my contract, we decided to relocate because of job opportunities in a different state. I called customer service and attempted to explain my dilemma only to find out that they fully intended to charge me a $240.00 early termination fee!
I spoke with two different customer service reps. and they both said that's what my contract states and that's what they were going to charge me. They wouldn't work with me at all! Never mind trying to retain a customer that might come back to DISH, they would rather kick you out the door for being a good paying (never late on my bill) customer and punish me for (physically) not being able to fulfill my two year commitment! They could care less if you're a happy customer or if you come back! I don't see how you will stay in business long term. I will NEVER be a DISH customer again! AND YOU SHOULDN'T BE EITHER, UNLESS YOU'RE READY TO GET TAKEN!
HENDERSON, NEVADA -- I started out paying $50 per month for Dish, but soon it escalated to $90 per month. When I finally told them to disconnect, they gave me another bill for $40 and charged me to return their equipment! When I contacted Customer Service it was too bad, so sad. Also when my dish antenna was pointed incorrectly, they charged me another $100 to have someone come to correct it. I would not recommend this company to anyone nor would I recommend DirecTV who does the very same thing to their customers. Beware of these scammers. Do not use them for anything.
CHEHALIS, WASHINGTON -- Quoted a fabulous price from Dish which was $50 month less than what I was paying to another satellite company and that price included the high speed internet. They installed right away. 1st issue... "Buy our modem at $60" in order to get the internet. Did that. Didn't work from week one! Never did stream w/o interruptions. Have hours of service outages at a time supposedly due to weather. Complained to sales guy. Complained to corporate office.
As first 30 days of service that I paid for in advance came to close, I cancelled the service and had to go back to CenturyLink. Of course I was charged $400 cancellation fee for a service that never worked. I finally received their literature on internet system product in the mail. The booklet says, "This service not designed for streaming movies". They should never have sold this to me to start with.
By the way, I never received a copy of the contract I signed, even though I requested 3 times now! They only care about getting your signature on the papers folks! RUN the other way! Because I disputed the termination fees, they cancelled/shut off my TV service and it was $339 to re-instate and plus to further penalize me, they upped the monthly TV fee. They insisted payment be taken directly from my checking account. DO NOT use their service. You will painfully regret!
KNOXVILLE, PENNSYLVANIA -- Recently switched from DIRECTV and what a mistake that was! With DISH Network you can't even watch a movie without the receiver trying to shut down and taking 5 minutes to reboot making you miss parts of show. Even when the box pops up and you click cancel it still does it again 10 minutes later and if you're not looking at that second it shuts off. Very few HD channels too. And the ones that are not HD show as a small box in the middle of your TV screen. Never had these problems with DIRECTV? To sum it up DISH Sucks. Save your money!
EPHRATA, PENNSYLVANIA -- Called to request how to lower monthly charges. After an hour on the phone they ended up increased the bill. I called again, same results twice. I wrote two letters and they failed to respond to either. I called again and requested immediate termination. After hours on the phone they finally relented, however, they then charged me 294.50 to terminate. I had already paid them additional service charges after I request ways to reduce the bill. They lied twice. I was forced to terminate due to fraud.
These people are horrible to work with. I spent hours on the phone. Now their collections people are calling me twice daily. STAY AS FAR AWAY AS POSSIBLE FROM DISH. Their customer service is right up there with Comcast. They lie and fail to respond.
DOTHAN, ALABAMA -- I contacted DISH in June 2015 to end contract after only 1 year due to increase in price and dissatisfaction with internet services. DISH representative offered a package that would reduce my remaining contract to 6 months, which would mean my contract would END completely in DECEMBER 2015, at a reduced cost per month in order to offset the high cost of cancelling services early. Seemed too good to be true, so I called DISH back twice more within the following month to verify the new plan. Both times I was told this was accurate.
In November I called to make final December payment and arrange to have equipment picked up and AMAZINGLY no one knew what I was talking about!!! Supervisor unkindly told me get over it, pay the entire balance of contract and move on. Complete lie in June I guess. I wish I had paid the money in June and been finished at that time. The amount would have been the same and I would not be so angry at being lied to. Such a deceitful and dishonest company!!! I will never do business with them again under any circumstances.
Contacted customer service and the representative at the "Office of the President" with a complaint. We have been on the phone for hours talking to several people, not to mention the online option and got nowhere. It appeared to us that they could care less about our issues.
We have decided to leave Dish because of their lack of listening to their customers and stay away from people, organizations, etc. like that. They say hindsight is 20/20 and believe me, if I knew then what I know now about how they treat their customers, I would not be writing this complaint. My advice to you who want satellite TV or any other service offered by Dish is to get away as fast as you can. You will thank me later!
FORT MYERS, FLORIDA -- I subscribed to Dish Network and locked in the price for two years. I went on vacation and suspended the service while I was gone. I was never told that this would void my contract. When I activated my service they charged me double my locked in rate. I called customer service, they told me my contract was not honored any more because I suspended it for that period. So I asked since they would not honor it, I would like to cancel. They told me that would cost me a large penalty. Instead tried to sell me a new package. I can't wait to drop dish.
ARIZONA -- Today 8/26/16, I spent 58 minutes off and on with a Dish representative in TX to get this new Flex pack in order to get my bill down as they had raised it to $165 a month. I selected 48 channels which included my local channels. And surprise, 10 minutes later, no local channels, and still only a $30 reduction by removing smart network support and protection plan. Therefore, I had to call back AGAIN and thankfully got a representative who could speak English well. She was able to help me with local channels and reduce my bill by $50 a month.
Where is the consistency with this company?? I do appreciate the second representative who worked with us so rated an average due to her patience, efficiency, and actually helped us. I guess it depends on WHO you talk to with DISH as well as being persistent.
PFLUGERVILLE, TEXAS -- Don't ever EVER use Dish. They promote a bundle that's supposed to be all inclusive including the internet and then after they install it they tell you that the internet they provide won't work for the on demands so you would need to find your own server jacking your price up. Their customer service, if that's what you want to call them, are absolutely worthless.
Next is the account specialists they connect you to who are twice as worthless. They proceed to tell me that they never promised anything, they are right, you are wrong, too bad, so sad, then it's on to the elite 'president's office' which is the upper echelon of all problem solvers but really not. They basically say the same thing as if reading from a script.
The bottom line, they lied to get their sorry product in my home. They act stupid when you call them on it and then they want to penalize you for wanting to cancel them. If that is not enough, they went into my husband's social security disability and took out 500.00 dollars they said was a disconnect fee without authorization. That card was never given as a payment method for their services but they took it out anyway.
When I asked if they were going to pay for my husband's medicine or food, they completely blew me off and could care less. I have never encountered a more unprofessional, uncaring, rude, lying group of people like I did here. If Dish come knocking, run the other way.