SC -- I had some money issues so I asked for a extension on my bill and I would have to double up on next month's bill. I always put my payments in the mail unaware that it takes 7-10 business days and cause of the holidays the mail was running crazy. They cut my cable off because the payment is in the mail. They have no compassion for their customers nor do they care. It's always something with Dish. Hidden fees or increasing bill amounts and when you call to speak to CSR they're always trying to out talk you or cut you off when you're talking. They are very rude people and I hate I have service with them.
ST GEORGE, UTAH -- I was just online with a Dish customer service representatives regarding Hopper 3 remote 52.0. It is virtually unusable in dimly lit rooms because there is no remote backlighting. I was then told that I could use the old hopper remote with backlighting, but all the hopper 3 features would not be accessible and I would have to pay to get the extra remotes.
So, let me understand this, I have to pay to get a partially functioning remote because product development did not have enough insight to backlight the new hopper 3 remote?! Ridiculous! Like I told the customer service lady, I plan on reevaluating my service. I know you have millions of customers and could probably care less about one person.
PASADENA, CALIFORNIA -- Within 15 minutes of installation I wanted the service cancelled. I called within 15 minutes of the installation to cancel the service, but agreed to let them TRY to fix the problem. Within 7 hours of installation I wanted the service cancelled again. I was transferred to the President's office where SONYA informed me there was NO 24 hour money back guaranty and that from the time of install I was locked into a TWO YEAR CONTRACT with a $480.00 cancellation charge. She was rude and unprofessional.
I also had to call for service within two weeks of installation for a BAD HDMI cable. I was charged $15.00 for this even though it was their equipment. And each time the tech comes out they try to sell you something. I still want the service cancelled and regret letting ALABAMA CONNECT help me. I DO NOT recommend DISH NETWORK or ALABAMA CONNECT! It was a bad deal and I moved to Alabama to have surgery. Now I am locked into a TWO YEAR contract with a BAD company and BAD service.
THREE LAKES, WISCONSIN -- I was sold a programming package, a Hopper and Joey and they installed new Cable line. The programming package I was sold mysteriously went up and Dish could not stand behind what I was sold. You know the amazing "bundle price" that is advertised, nope doesn't exist. It was a load of bull. By the way, when you bundle, you still have to separately discuss things with Dish about Dish things and your phone company about other things as they are in no way working together.
I told them I would like to cancel Dish network as they had not done anything that I had been sold in the beginning; they threatened to charge me for 2 years service. My hopper is not internet capable so now 2 months later I am being told I have to upgrade my hopper for a one time charge of $150.00. The technician did not tell us he was installing the oldest hopper they had. 2 months later, our cable is still lying on the ground. For the 4th time, I am on the phone, trying to fix my hopper so I can use it as it was supposed to. I will NEVER EVER have Dish Network in a home I have again.
Contacted customer service and the representative at the "Office of the President" with a complaint. We have been on the phone for hours talking to several people, not to mention the online option and got nowhere. It appeared to us that they could care less about our issues.
We have decided to leave Dish because of their lack of listening to their customers and stay away from people, organizations, etc. like that. They say hindsight is 20/20 and believe me, if I knew then what I know now about how they treat their customers, I would not be writing this complaint. My advice to you who want satellite TV or any other service offered by Dish is to get away as fast as you can. You will thank me later!
FORT MYERS, FLORIDA -- I subscribed to Dish Network and locked in the price for two years. I went on vacation and suspended the service while I was gone. I was never told that this would void my contract. When I activated my service they charged me double my locked in rate. I called customer service, they told me my contract was not honored any more because I suspended it for that period. So I asked since they would not honor it, I would like to cancel. They told me that would cost me a large penalty. Instead tried to sell me a new package. I can't wait to drop dish.
ARIZONA -- Today 8/26/16, I spent 58 minutes off and on with a Dish representative in TX to get this new Flex pack in order to get my bill down as they had raised it to $165 a month. I selected 48 channels which included my local channels. And surprise, 10 minutes later, no local channels, and still only a $30 reduction by removing smart network support and protection plan. Therefore, I had to call back AGAIN and thankfully got a representative who could speak English well. She was able to help me with local channels and reduce my bill by $50 a month.
Where is the consistency with this company?? I do appreciate the second representative who worked with us so rated an average due to her patience, efficiency, and actually helped us. I guess it depends on WHO you talk to with DISH as well as being persistent.
PFLUGERVILLE, TEXAS -- Don't ever EVER use Dish. They promote a bundle that's supposed to be all inclusive including the internet and then after they install it they tell you that the internet they provide won't work for the on demands so you would need to find your own server jacking your price up. Their customer service, if that's what you want to call them, are absolutely worthless.
Next is the account specialists they connect you to who are twice as worthless. They proceed to tell me that they never promised anything, they are right, you are wrong, too bad, so sad, then it's on to the elite 'president's office' which is the upper echelon of all problem solvers but really not. They basically say the same thing as if reading from a script.
The bottom line, they lied to get their sorry product in my home. They act stupid when you call them on it and then they want to penalize you for wanting to cancel them. If that is not enough, they went into my husband's social security disability and took out 500.00 dollars they said was a disconnect fee without authorization. That card was never given as a payment method for their services but they took it out anyway.
When I asked if they were going to pay for my husband's medicine or food, they completely blew me off and could care less. I have never encountered a more unprofessional, uncaring, rude, lying group of people like I did here. If Dish come knocking, run the other way.
ROMNEY, WEST VIRGINIA -- I have been a Dish customer for 4 years. The service is terrible, the TV goes out often and the internet is almost as bad as dial up. Now, for the billing, all thru the 4 years, they have added charges to my bill, with no explanation, just a few dollars every couple of months. Most are under 6.00. Last month I accidentally paid the bill twice. I guess I hit the pay button 2 times. I contacted Dish and they WOULD NOT reimburse me. I called my bank and they stopped the second payment.
As soon as my bank did that, Dish sent emails and put things, like your account is past due on my TV screen. Mind you, I did make the payment and on time. They just wanted that second payment. After that, I got a notice saying, I had gone over my usage on the internet and charged me 10.00. Now, in 4 years, I have never, ever, come close to going over my limit. The month they picked to charge me for this was a month that I was gone for 8 days.
THEN, when I got online to pay the next month's bill, I was informed that I could no longer pay online because of the 2nd payment that was returned to me. If they would just get someone in there, who knows what they are doing, the service/billing might and that's a big might be better. I have since changed my service to Frontier. The price is 30.00 a month cheaper and I have 12 gb instead of 10.
PHILADELPHIA, PENNSYLVANIA -- I am beyond disappointed with Dish. I NEVER in my life experienced anything so foolish. I had to take off two days of work and had two different technicians come out to my house just for them not to install my service. I called and spoke to the manager and he was very nasty with me and kept cutting me off and talking over me. The technician that came out told me she wasn't an electrician but ran throughout my house taking nails and plates off of all my outlets!!!
I only been a Dish customer for 3 days and experienced the WORST encounter ever with a cable company!!! Please don't be a fool like me and waste your time or money. I'm going back to Comcast where they treat you with respect!!!