BOULDER CREEK, CALIFORNIA -- Don't trust this company. The best thing you can do when calling them is to record the call. They make all kinds of promises but rarely keep them. That was my experience and they just don't care because to get the service you have to agree to keep the service no matter how bad or pay penalties. Poor signal, intermittent video, exorbitant price hikes, broken promises are not a good reason to cancel. So record the discussion so you have proof.
Make sure they know you are recording them or you can't use it in court. I got tired of their shenanigans and canceled the service. The amazing part about that was I have found all kinds of resources that show series and current release movies for FREE. Don't need to take their bull anymore.
GLENDALE AZ, ARIZONA -- I live in Glendale AZ... Dish Network is the worst company I have ever had. I am really upset. I can't get movies to download, I get other people's movie and it cuts off all different times of night to update. Unable to rewind the finishing if any show you are watching at the time the hard drive burned out and I lost all six month of DVR. All my movies and series everything.
And now it will not DRV or pause rewind or fastward anything. Waiting for new one to arrive in the mail. To make up for the inconveniences they offer me to add movie channels. The same promo everyone has. They close their support and customer service at 1120 pm when they are open at midnight. They have an attitude when you call with issues.
And if you are thinking about Dish in AZ don't. I am really not going for the crap. I Understand it may be tempting for the low price for the channels but watch your account. They pull money out without permission and it is not worth the cheap machine and the headaches. It is better to pay a little more and have a better company. I am learning this. Do NOT GO WITH DISH. I MISS COX...
GEORGIA -- I signed a contract to get service from the company. I called the number in the ad that promise a $100 debit card after signing, I have gotten the service (not as good as I thought it would be). I was told that they were contracted with another company to get business for them and they would have the card for me.
I contacted them and they said they sent mail and e-mail me to fill out request for the card. I NEVER GOT THE MAIL OR THE E-MAIL. They also said the offer had expired. I had contacted Dish directly earlier, about a week after the unit was installed and they said the card will be sent soon. I have a problem when I sign up for something the deal is not complete. Dish needs to honor the offer or QUIT using this contractor for false rewards. BEWARE OF FREE OFFERS AT DISH!!!
COLORADO -- After being a Dish customer for so many years, I can honestly say, the service has deteriorated every year, every phone call. My charges increased so much every year till I was way over $100 a month. I had called to pause my service because I would be in the hospital for over 35 days, I was assured it would be paused and turned back on when I would be home again.
When I got home I found that I had been charged the entire monthly fee and had only been paused for 3 days! When I called my account had not been notated with my request. Even though I wasn't even home they received my request 3 days before I came home, no name on the request.
I had the complaint up the chain and everyone told me "Oh well, nothing we can do. It's not written on your account". I even gave the date I had called and the person's name. "I'm sorry, your account hasn't been notated on that day." No record! Enough, obviously they could care less about taking care of customers. Even one with my longevity. Bye Dish!
I had Dish for 3 years and I had NOTHING but problems from the start. When I called to set it up I was promised 250 channels for 2 years for $55 and also asked them to set up the refer a friend discount that they didn't do for 3 months. At the end of a year my bill went up to $100+ and I was furious. I called and they refused to give me back the price they promised. After some yelling on my part they got it lowered to $70 a month for another 6 months but told me to call back and they would set up something else with a lower price. When I called back before the 6 months was up they outright lied and said I was never promised anything.
They transferred me over to a higher office where that guy called me a liar and refused to give me what their manager had promised. I eventually gave in because I had about 14 months left in my contract and then I could tell them to shove it. After that my equipment started to go out and both of my remotes broke. They wanted to charge me $55 to get new remotes and then another $99 to send someone out to fix it. At the end I had enough. I told them to take their contract and shove it where the sun doesn't shine and I refused to pay my bill.
VIRGINIA -- This is the 1st time I've had satellite and switched after having cable in over 30 years. I wanted to try it since I saw that a lot of my neighbors had it on their houses and thought they must like it. Well after 2 weeks from today, I have contacted technical support 4 times and tonight would be the 5th but I gave up and hung up because I give up. I hate DISH and if I had known how difficult it would be with constantly freezing up on me I would never of signed a contract.
I had added an Internet Carrier when I signed on which is costing me an arm and a leg here in Virginia and I called them a few days ago and increased my coverage in Internet service to try to song of the freezing up issue with the satellite service. It is costing me $10 a month more so I will get better service on my Satellite TV. Hahaha what a laugh. Nothing is better. It's still freezing up!!! I sit down to relax after working all day.
I get maybe 10 minutes in to what I am watching when it freezes up and does not come back without the hopper turning off completely. This is ridiculous. I never had these issues with Infinity and I can't believe I switched over to satellite, if I had only known before signing a 2 year contract, don't sign a contract with DISH!!! Don't switch to satellite. Stay with cable or you will regret it for the rest of your life.
CORAL SPRINGS, FLORIDA -- Been a customer for about 4 yrs. Dish sent independent to install dish. He installed it wrong. Dish had to send another tech to fix. Then worked ok. Now 4 years later dish refuses to repair what their assigned technicians did not install properly. Regardless of who you speak to they tell you their pre-programmed responses and do not rectify the situation. Make you jump through hoops of fire to get system removed, caused damage to building removing their ladder, their tech told me DirecTV is most likely better to use. Promised to remove system and then canceled appointment without telling me. This goes on and on. Worst company.
DELTA, PENNSYLVANIA -- There was zero other options for cable when we relocated to Pa due to the hubby's job. I've heard horror stories about Dish... and for good reason. You know that running joke about losing your cable every time it rains? That wasn't a joke! It's true. True. True! TRUE!!!
Next, our parents had to move in after we have had cable for a year. To have cable in their rooms added on to our account it wasn't simply an add on charge. We were told that to add another receiver we had to agree to restart the contract for 24 months. We lost that year of time served and that's exactly what have Dish feels like. A prison sentence. Please people... Run, don't look back. Don't look directly at Dish. I think the possibility of you turning to stone is plausible.
I called Dish Network to ask if there was a streaming app and if there was a specific channel on that app. I spoke with Saul 7/15/17 starting around 1:29 pm Eastern Time and the called ended at 1:31 pm Eastern Time. He started out pleasant. But when I asked about a streaming app, it sounded like he was chewing in my ear! Then he tells me that the best option for me is the $69.99 package but it's not on the package. I let him know, I can't get Dish where I live. His response was, "What do you want me to do?" My answer was, "I just called to ask about a streaming app." I then asked for his name because I almost forgot it and he hung up the line! That was so unprofessional!!
TAFT, CALIFORNIA -- Having become tired of my provider arbitrarily raising my rates every time they felt like it I responded to a Dish special offer i.e. 2 year locked in contract. I had been considering going to an alternate type of service but decided to see what dish was offering. Everything sounded good and I decided to sign up. I was told I would have a free premium package channel trial for 3 mos. I tried to decline as I have had serious difficulties with other providers and free trials. Namely adding them to your line up and then requiring a cancellation or you will be billed for them.
Upon trying to cancel them you are stiff armed and stonewalled hoping you will just keep them and pay the difference at the end of the trial period. Dish (Infinity) assured me this would not happen and if I did not request to keep the package. It would merely lapse at the end of the trial period. LIE!!! Just got my bill alert I set for the due date and my bill had gone up 71%!!! UNETHICAL in the extreme. Do not use Dish!!! Spent most of a morning on hold or being cut off trying to rectify the situation.
As usual I was informed it was my fault for not canceling the preview in time and would receive a partial credit next month. Aside from contacting a legal consultant about my contract options I strongly caution anyone against using such an unethical company unless you get everything in writing.