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Dish Network Consumer Reviews - Page 3

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Poor Customer Service, Antiquated Technology
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WHITE HILLS AZ, ARIZONA -- Advertises you can record 6 programs at once, NOPE! Primetime Anytime is 4 of the 6, using 1 tuner for all the local channels. Useless if you do not watch those channels. On Demand uses internet. Why offer this option when you are also selling me Dish Net with Limited Data allowances.

Then Dish Anywhere is a freaking joke. Cannot watch recordings on other devices in your own house, because the DVR does not communicate via your Local network. It requires an active internet connection to go out, then come back to your own network via internet that is too slow to support the streaming video. No help if are already a customer, $500 to upgrade to the new 16 tuner DVR. Not happening. As of late, the DVR now likes to freeze, and require a power cycle to get working, which kills current recordings. Garbage.

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Dissatisfied With Terms
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW ALBANY, INDIANA -- Not happy with Dish - don't believe that Public Service providers should be allowed to have people sign contracts in which the price will change during a contract term in which a large cancellation fee will be charged if service is terminated. When you sign up with Dish you will be enticed with a "special rate" and some free stuff, but beware that "special rate" and "free stuff" will end during the term of your contract and you're not going to like the price you end up paying - and to top it all off you're STUCK unless you want to pay an termination fee that could end up being up to $480.00.

That is why I say "Don't do it" - do not sign up for any TV service that requires you to sign a contract. Keep it for a specified term in which the price changes and pay a termination fee if you want out...recommendation. DO NOT SIGN UP FOR DISH!

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BAD Service and Price
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENSACOLA, FLORIDA -- I would not use Dish TV again. They did not tell me the truth about pricing and hidden fees, such as $10 per box return fee, you pay the postage for return items. They did not tell the truth. When I signed up for service they said my rate was one price then after a period of time they increased the rate over 70%. I called and complained but did not get any help only that, "Too bad you signed a contract and we will charge your credit card for a penalty."

I was mislead about pricing and terms as well as the service was misrepresented. When I complained they only referred me to another department where I received the same treatment. I now find out that I have to climb on my roof and remove their dish at my risk and expense, being 74 years old that is a problem. I think Dish TV is guilty of deceptive business practice, misleading customers and intentionally hiding negative issues.

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Cancelation Nightmare
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I feel like I was kicked out the door! Two years is just too long to sign up for a television contract but I did so anyway because in my brand new subdivision DISH Network and DirecTV were the only television options I had. I took a chance on DISH after reviewing pricing for both. Twelve months into my contract, we decided to relocate because of job opportunities in a different state. I called customer service and attempted to explain my dilemma only to find out that they fully intended to charge me a $240.00 early termination fee!

I spoke with two different customer service reps. and they both said that's what my contract states and that's what they were going to charge me. They wouldn't work with me at all! Never mind trying to retain a customer that might come back to DISH, they would rather kick you out the door for being a good paying (never late on my bill) customer and punish me for (physically) not being able to fulfill my two year commitment! They could care less if you're a happy customer or if you come back! I don't see how you will stay in business long term. I will NEVER be a DISH customer again! AND YOU SHOULDN'T BE EITHER, UNLESS YOU'RE READY TO GET TAKEN!

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Dish Network Is the Worst Company Closely Followed by DirecTV
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HENDERSON, NEVADA -- I started out paying $50 per month for Dish, but soon it escalated to $90 per month. When I finally told them to disconnect, they gave me another bill for $40 and charged me to return their equipment! When I contacted Customer Service it was too bad, so sad. Also when my dish antenna was pointed incorrectly, they charged me another $100 to have someone come to correct it. I would not recommend this company to anyone nor would I recommend DirecTV who does the very same thing to their customers. Beware of these scammers. Do not use them for anything.

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Fraud and Deceptive Sales Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EPHRATA, PENNSYLVANIA -- Called to request how to lower monthly charges. After an hour on the phone they ended up increased the bill. I called again, same results twice. I wrote two letters and they failed to respond to either. I called again and requested immediate termination. After hours on the phone they finally relented, however, they then charged me 294.50 to terminate. I had already paid them additional service charges after I request ways to reduce the bill. They lied twice. I was forced to terminate due to fraud.

These people are horrible to work with. I spent hours on the phone. Now their collections people are calling me twice daily. STAY AS FAR AWAY AS POSSIBLE FROM DISH. Their customer service is right up there with Comcast. They lie and fail to respond.

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Worse service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SHABBONA, ILLINOIS -- Dish is the worse service we have ever had. When you call with problems you are unable to understand the person. This break down of communication is of no help to the consumer. You have no idea what just happened. Today I called to cancel DISH and the person informed me we still have 6 months of commitment of their service. We have had the service 2 years and there should be no commitment to them. This person told me they will use my credit card for the balance that we submitted to get the service. I told him I just sent almost 100.00$ off to them in the mail. I'm sure I will get the charge.

The service stinks, recording shows we do not watch, service lost with just a bit of wind or rain (told me they have no control of the weather), shows that we do record and we are want to watch there's a message that pops up and says this show did not record the the entire program. So you watch half of the show and then it's gone. I could continue on but I just want people to know it is not what it seems. Price continuously rises.

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Dish Overcharge
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MICHIGAN -- When we moved from one state to another we called to cancel our service with DISH and were told in no uncertain terms to leave "ALL" equipment, even the receiver. Months later we get a bill for $99 for the receiver and were told we put our service on "hold" which isn't the case and they now want the receiver.

We spoke to a supervisor and stated we didn't ask to be put on hold at any time and this was an error with the representative that we spoke to when we originally called and stated we were told to leave the equipment. The supervisor stated they would remove the hold and we were told they would send a box to our previous address to have the current homeowner return the receiver, but if they didn't return it we would still be credited the $99.

Now, in October we receive an email stating we again owe $99 as they haven't received the receiver and they stated we asked to continue to be put on "hold" which is again, not the case, and were told they have no notes stating we were to receive a credit or cancel our account. Nice to be told they don't believe you and yet keep messing up your account and putting it on hold.

Be very careful about trusting what they say. Now we have to pay $99. DISH is not worth the frustration. So much for being a customer for over 18 years and paying on time each month. Each time DISH upgraded receivers we had to dispose of, at our cost, the outdated receivers.

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Service Cancellation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I am disgusted with Dish. We got moved to a new duty station where we cannot use our service, so I called to cancel. The person I spoke on the phone with told me there was no way to lower the cancellation fees and that "people needed to realize when they sign commitments that they are responsible for the fees that apply to their account." I will never do business with this company again and neither will my family. I'm active duty, I know what my responsibilities are and I don't need to be told what those are in snide comments. AND they chose to remove my comments from their Facebook page, rather than acknowledge them.

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Installer Put Holes in My Roof Causing a Leak
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I am originally from Ohio and moved to the deep south (SEC country) 24 years ago. When the BTN (Big Ten Network) took over a lot of the football games, I was unable to see them and decided to get Dish since they advertised carrying it. When I called I had asked about BTN and several times made comment that BTN was the only reason I was ordering Dish.

After I signed up for a 2 year contract and it was installed, I was unable to find BTN. I called them and asked and they said that if I wanted to receive it, I would have to upgrade to a higher package and then buy a special sports package. So, I went from $49.99 per month to $89.99 per month just to get the one channel I wanted to start with. (Bait and Switch). I told them to come get it, that I don't want it. They told me I would owe them some ungodly number like $485.00 if I break the contract.

Once I started getting the bills I noticed an extra $14.00 per month on the bill. They said that was for service contract in case THEIR equipment goes bad, I will not have to pay full price for them to come and fix THEIR equipment. Again they hung that contract over my head threatening me with $485.00 if I cancelled.

So... Several years of this went by and I started having issues where it would come up "Complete Signal Loss" all the time even without a cloud in the sky. They sent out a guy to fix it and he ended up having to replace the cable from the Dish on the roof to where it connects in. He said the cable rubbed a hole in it causing the issue. After he left, the connection was working again, but I noticed that he screwed down the cable to my roof... Through the shingles into my roof all the way down. I am still trying to get them to fix the leaking roof after that issue.

Six months went by and it started having the same issue. They sent out a guy, he looked at it from the ground and said "sorry we don't repair anything on roofs anymore." I said "but you guys installed it there, I didn't". He said that he would have to leave that one up there and install a new one on the side of my house mounted to the new vinyl siding. Well, that's not going to happen so I cancelled my Dish network and had Mediacom install cable. Now I am saving a ton of money, it doesn't stop working when it rains and they even took down the old dish for me and trashed it. I will NEVER get Dish again!

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Dish Network Rating:
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1.3 out of 5, based on 506 ratings and
1310 reviews & complaints.
Contact Information:
Dish Network
9601 S. Meridian Blvd.
Englewood, CO 80112
1-888-624-3474 (ph)
1-720-514-5140 (fax)
www.dish.com
pedersenjason@echostar.com
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