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Dish Network Consumer Reviews - Page 3

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Thieves Who Do Not Honor Contract
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WISCONSIN -- I was attracted to the $19 month come on as the service was intended for a home we use but 20 or so days of the year. I emphasized with the installer that we would be closing the house for the winter and he indicated no problem, pause your service and turn it back on in the Spring that the only consequence would be your "contract" would be extended. When we turned it back on instead of the $19 mo price they increased it to $34 even though we had only used the TV for about 2 months so we lost 10 months of the reduced price. They insist that this was explained to me when I called to pause the service, so there they were changing the terms of the 2 year "contract".

I recalled nothing about that and their confirm email said nothing about losing the reduced price. Their words are meaningless and their contracts mean nothing. Now I see my FICO went from an 840 to a 775 as I intentionally paid the agreed on amount per their contract. I'll be trying DTV next.

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Charging More Each Month With No Explanation.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

DENVER, COLORADO -- We signed on the contract on May 2014. The contract is for 2 years. We signed on 30.68$ for each month. After 5 months, I requested to put a hold on the service for 4 months since my parents left back to Israel and they were using the service. When my parents came back, Dish started charging us 87$ a month. After calling and trying to figure why I was told that I "froze" the account and the contract is no longer viable. I checked again the contract and there is no References for such a thing. The contract says that one can freeze the account up to 6 months.

I tried several times to contact a manager or a supervisor to try and understand the reasons, but the only thing they were able to offer me is a "discounted price “of 39$ each month while claiming that if I want to step out of the contract I have to pay 520$, which is totally non-understandable since they kept telling us that the contract is no longer viable. Now we are paying much more than we signed for and cannot step out of the contract as well.

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Dish Gave Me a Runaround Too With Hang Ups and Lies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PITTSBURGH, PENNSYLVANIA -- Dish promised channels and did not come through. Customer service gave me the runaround, hung up on me 5 different calls, said the manager, like there is only one!, was not available every time I called and treated me like I did something wrong asking for the diy channel I was promised in my package. Totally a bad experience and I cannot wait till the contract I am trapped in is up to leave the Dish Network. Many of our shows are interrupted with a few raindrops. When I called the response was {we} cannot control mother nature. Total bull! I bought the 20.00 antenna from TV and it blows Dish out of the water. Stay Away from Dish and DirecTV, they both sucked.

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Deceptive Business Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ENGLEWOOD, COLORADO -- To anyone thinking of switching to DISH Network, just Google it and do your homework and you will find all the negative reviews! Ok on to my story, as a 12+ years loyal customer I recently contacted customer service to cancel my programming due to they do not offer Dodger baseball. I was switched to a customer service specialist that offered me every discount under the sun to remain a Dish Network customer.

I had to constantly repeat myself to a robotic human customer service specialist that just would not listen to what I was telling him, that Dish Network does not offer a full season of Dodger baseball and if that issue is resolved I would return to Dish Network and become their customer again. I had to put an end to the conversation because the agent just wasn't listening! So then he starts to inform me that I'm going to be charged an early termination fee. An early termination fee for 12+ year customer?

The agent proceeds to tell me that when I downgraded from a DVR service to a standard receiver I entered in to a new 24 month contract that I was not told about. I downgraded from a DVR to a standard receiver because of all the hard drive problems I was having with the DVR. The whole problem with this situation is I never committed to a contract! What company on planet earth commits a 12-year customer to a contract on a downgrade of service? Dish Network is just a bunch of crooks trying to stick a knife into the back of their loyal customers if they try to leave them! Do your homework and read the reviews and it will all speak for itself!

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Won't Honor Promises or Follow Through With a Discount Offered That Same Hour! Poor Customer Service!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

NAMPA, IDAHO -- Door salesman promised things that they would not deliver. Called to see if they would honor the price I was promised for my 3rd year and due to lack of proof, they will not. The representative offered me a differed price of $30 off and transferred me to a "supervisor". I was transferred to Omar at ext ** and I told him I would cb cause I was at work.

I called back less than an hour later and he said he will not drop down to what the salesman told me. So I said, "Ok I'll just take the $30 credits just offered." He said "I am no longer offering those credits." I said "Wait, the last representative just offered them less than an hour ago!" He said "Then we did and now we are not." So now I don't get what I was promised when I signed up and they won't honor what was originally offered to me today! BAD CUSTOMER SERVICE!! I am very upset!

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They are the Worse and very $ hungry
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PROVIDENCE, RHODE ISLAND -- I took a risk by installing Dish in my house but the price was great and reasonable not knowing I would regret this decision forever. After about 6 months of the service I had to move to a different house and I wanted to stay with the service. A couple of days after moving the tech comes in (very nice guy). When he tells me no matter what he tried he couldn't get the signal, I was a bit disappointed but there was nothing else I could do or he could do, so I ended up calling to cancel the service for that reason and they had the audacity to charge me over $400 for early termination fee.

I was outraged and very angry because it is not my fault there is no signal. What am I supposed to do? Go house hunting with a Dish tech to make sure there is signal - PLEASE! The tech was very confused and Shocked at the situation and he advised me to change my credit card so they wouldn't charge me so I did. They sent it to collections and it will stay there for as long as it need to. I am not paying it. DO NOT GET DISH. THEY ARE JUST THE WORSE AND VERY MONEY HUNGRY. NEVER AGAIN! I tell absolutely everyone I can about my bad experience.

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Liars
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I called to cancel our service back in June of 2014. The person I talked to said he had canceled it and didn't say a word about returning the equipment. We moved away and I think everything is good, until just recently when I get an email about my account being reactivated. I call to see what was going on, only to find out that the person I had originally talked to didn't cancel it, he put it on a vacation period.

Now, they tell me I have to send the equipment back but I had moved! Now I have to pay for the lost stuff, even though THEY are the ones that lied and said it was canceled when it wasn't. I'm furious and so frustrated with it all. I would've sent the stuff back had I known what they had done, but now there's nothing I can do and it's a crock! When a customer says cancel the service, CANCEL THE SERVICE!!!

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Dissatisfaction with Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANA -- We have had DISH for a few yrs with no complaints until recently. Last week I made 2 phone calls and spent 2 hrs trying to get the account out of my name and into my ex-husband's and to get a quote to bundle phone, internet and satellite so I could compare their price with two other local companies. When we were "accidentally" connected after I told her that I was switching companies if she transferred me again after two hrs, I didn't have a quote nor was my name taken off of the account. It was without a doubt the worst customer service I have ever experienced.

Today I called in to cancel and they lowered my bill and gave me to Frontier for the bundle so I decided to give them another chance. We agreed on a bundle price, installation cost and name change. Later I received an online invoice from Frontier with an additional one-time charge of $167.18, which was not part of our previous conversation.

I just talked to Frontier after being on hold another 20 minutes and canceled because they did not want our business enough to waive the extra $167.18 fee and charge only the $99 install fee that was quoted. Good riddance to Frontier! We'll decide about continuing with DISH after we see what the other two companies can do for us. How can they be worse?

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DISH Network Sucks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- Just spent another hour and a half on the phone to get NO help and a bunch of ** about trying the whole thing AGAIN tomorrow when the receivers had a chance to reset themselves. Do you think we are all morons? Unbelievable! Hate DISH network. Anyone know any GOOD alternatives?

They now want to schedule ANOTHER 5-hour window for me to take off work and sit and wait for them. Last time they were here, they damaged my gutters with their ladder and scared my son because they were so volatile. No, I do not want them here again.

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Installer Put Holes in My Roof Causing a Leak
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I am originally from Ohio and moved to the deep south (SEC country) 24 years ago. When the BTN (Big Ten Network) took over a lot of the football games, I was unable to see them and decided to get Dish since they advertised carrying it. When I called I had asked about BTN and several times made comment that BTN was the only reason I was ordering Dish.

After I signed up for a 2 year contract and it was installed, I was unable to find BTN. I called them and asked and they said that if I wanted to receive it, I would have to upgrade to a higher package and then buy a special sports package. So, I went from $49.99 per month to $89.99 per month just to get the one channel I wanted to start with. (Bait and Switch). I told them to come get it, that I don't want it. They told me I would owe them some ungodly number like $485.00 if I break the contract.

Once I started getting the bills I noticed an extra $14.00 per month on the bill. They said that was for service contract in case THEIR equipment goes bad, I will not have to pay full price for them to come and fix THEIR equipment. Again they hung that contract over my head threatening me with $485.00 if I cancelled.

So... Several years of this went by and I started having issues where it would come up "Complete Signal Loss" all the time even without a cloud in the sky. They sent out a guy to fix it and he ended up having to replace the cable from the Dish on the roof to where it connects in. He said the cable rubbed a hole in it causing the issue. After he left, the connection was working again, but I noticed that he screwed down the cable to my roof... Through the shingles into my roof all the way down. I am still trying to get them to fix the leaking roof after that issue.

Six months went by and it started having the same issue. They sent out a guy, he looked at it from the ground and said "sorry we don't repair anything on roofs anymore." I said "but you guys installed it there, I didn't". He said that he would have to leave that one up there and install a new one on the side of my house mounted to the new vinyl siding. Well, that's not going to happen so I cancelled my Dish network and had Mediacom install cable. Now I am saving a ton of money, it doesn't stop working when it rains and they even took down the old dish for me and trashed it. I will NEVER get Dish again!

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Dish Network Rating:
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1.3 out of 5, based on 491 ratings and
1296 reviews & complaints.
Contact Information:
Dish Network
9601 S. Meridian Blvd.
Englewood, CO 80112
1-888-624-3474 (ph)
1-720-514-5140 (fax)
www.dish.com
pedersenjason@echostar.com
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