DENVER, COLORADO -- Today is May 16th and I live in Denver, CO and I called Dish with an issue of not being able to get a picture on one of my TVs. I talked with a lady named Camille. She was courteous, knowledgeable and tried several different things to final get the problem solved. I was so pleased that I had her check another issue that we had the previous day and was told it was a TV issue and not a satellite issue and I should call the TV manufacturer. I explained the problem and within minutes she walked me through a diagnostic and solved the problem. DISH needs more techs like this one.
LAS VEGAS, NEVADA -- When I moved into my new house the technician made a mess with wires all over my house, too many holes that he didn't use, bolts everywhere. The wires have fallen in front of my garage because the genius they sent out here bolted them to stucco. They have fallen out and I cannot get into my garage. They actually want to charge me to fix their mess! He also did not vacuum up his mess from all the holes he left. He never hooked up my second DVR that I have been charged for all these months! They offered my a 30 dollar reduction on my bill!
MARSHFIELD, MISSOURI -- We had three receivers and two of the three never worked! The DVR would just blackout like there was no programming available! So someone came out 2X to work on 2 of the 3 DVR's. The second time they replaced the DVR's. Still wouldn't work, so I called again and asked them about terminating services! They still are charging us early termination charges for the last 4 months!!! They can't provide us proper service for our money but still charging early termination! BUYER BEWARE!!!
STATE COLLEGE, PENNSYLVANIA -- The tech that came out and installed our Dish Network told us that if we ever needed to have a remote replace that it would be free of charge. Well the time came that we needed to have our remote replaced and so we called Dish and of course that wasn't true! We needed to pay to have a new remote! Then the sales tech talks you into the skins for the remote and of course says they will be replaced free of charge also! We of course that wasn't true either!
CULPEPER, VIRGINIA -- Dish service is very poor, I would recommend DirecTV any day. The only reason that I switched, was because DirecTV doesn't serve my area. I mailed my payment before the due date, but my services were interrupted immediately on the due date. My due date was on a Sunday and I am sure no one was processing mail on a Sunday.
I was with Dish for over 10 years. When I got a divorce and tried to cancel the said I could. However they charged me an extra month that I didn't use and said I had to pay. Even sent me to collections. I was loyal to them and this is how they treat me. I tried talking with them but they wouldn't listen. I will never give another dime to them. They are crooks and should be shut down. They have no class.
BOCA RATON, FLORIDA -- I am relocating due to my job. I called Dish to cancel service and they informed me I had a 2 year contract. The new complex I am moving to includes cable so I could not transfer service. Dish representative said was not their problem I am moving so responsible for 1 year of service. I said not very customer service friendly or accommodating or flexible but they did not care. Way to go Dish to add to stress of moving and expenses. Hope you enjoy my 1 year of service money for nothing! Will never, ever recommend you!!!
LA PINE, OREGON -- From the very first day they installed their equipment. Both of my receivers shut down and I have to wait for the whole start up before I can watch TV. This happens at least once a day and most of the time twice or more. This has been going on for more than 8 months, with no help from Dish. Dish is either too stupid or too cheap to fix it.
SEABROOK, GEORGIA -- Dish cost continued to increase in a short period of time. Couldn't get bundle with TV, Internet, and phone. Took money from my bank account without my authorization. Requires customers to disassemble outside dish to return parts. Could be difficult for many people forcing additional cost to customer.