EPHRATA, PENNSYLVANIA -- Called to request how to lower monthly charges. After an hour on the phone they ended up increased the bill. I called again, same results twice. I wrote two letters and they failed to respond to either. I called again and requested immediate termination. After hours on the phone they finally relented, however, they then charged me 294.50 to terminate. I had already paid them additional service charges after I request ways to reduce the bill. They lied twice. I was forced to terminate due to fraud.
These people are horrible to work with. I spent hours on the phone. Now their collections people are calling me twice daily. STAY AS FAR AWAY AS POSSIBLE FROM DISH. Their customer service is right up there with Comcast. They lie and fail to respond.
SHABBONA, ILLINOIS -- Dish is the worse service we have ever had. When you call with problems you are unable to understand the person. This break down of communication is of no help to the consumer. You have no idea what just happened. Today I called to cancel DISH and the person informed me we still have 6 months of commitment of their service. We have had the service 2 years and there should be no commitment to them. This person told me they will use my credit card for the balance that we submitted to get the service. I told him I just sent almost 100.00$ off to them in the mail. I'm sure I will get the charge.
The service stinks, recording shows we do not watch, service lost with just a bit of wind or rain (told me they have no control of the weather), shows that we do record and we are want to watch there's a message that pops up and says this show did not record the the entire program. So you watch half of the show and then it's gone. I could continue on but I just want people to know it is not what it seems. Price continuously rises.
MICHIGAN -- When we moved from one state to another we called to cancel our service with DISH and were told in no uncertain terms to leave "ALL" equipment, even the receiver. Months later we get a bill for $99 for the receiver and were told we put our service on "hold" which isn't the case and they now want the receiver.
We spoke to a supervisor and stated we didn't ask to be put on hold at any time and this was an error with the representative that we spoke to when we originally called and stated we were told to leave the equipment. The supervisor stated they would remove the hold and we were told they would send a box to our previous address to have the current homeowner return the receiver, but if they didn't return it we would still be credited the $99.
Now, in October we receive an email stating we again owe $99 as they haven't received the receiver and they stated we asked to continue to be put on "hold" which is again, not the case, and were told they have no notes stating we were to receive a credit or cancel our account. Nice to be told they don't believe you and yet keep messing up your account and putting it on hold.
Be very careful about trusting what they say. Now we have to pay $99. DISH is not worth the frustration. So much for being a customer for over 18 years and paying on time each month. Each time DISH upgraded receivers we had to dispose of, at our cost, the outdated receivers.
I am disgusted with Dish. We got moved to a new duty station where we cannot use our service, so I called to cancel. The person I spoke on the phone with told me there was no way to lower the cancellation fees and that "people needed to realize when they sign commitments that they are responsible for the fees that apply to their account." I will never do business with this company again and neither will my family. I'm active duty, I know what my responsibilities are and I don't need to be told what those are in snide comments. AND they chose to remove my comments from their Facebook page, rather than acknowledge them.
MANNSVILLE, NEW YORK -- I subscribed to a two-year plan for DishTV for my summer place. They told me I could suspend my service during the winter months for just $5 a month. That worked well but during the first winter I asked when my contract would end because of the 6 months that I was suspending it each year. I was told March of this year.
I went to cancel my service today (August) and I was told I had to pay an early termination because my contract ends in February 2016. He said they didn't know I was suspending service. I told him it was being suspended when I asked. Nothing I said did any good. I would recommend no one ever uses Dish. I will tell all my friends not to deal with them either. The channels they offer are horrible for the price and they would not send me a channel guide.
I am originally from Ohio and moved to the deep south (SEC country) 24 years ago. When the BTN (Big Ten Network) took over a lot of the football games, I was unable to see them and decided to get Dish since they advertised carrying it. When I called I had asked about BTN and several times made comment that BTN was the only reason I was ordering Dish.
After I signed up for a 2 year contract and it was installed, I was unable to find BTN. I called them and asked and they said that if I wanted to receive it, I would have to upgrade to a higher package and then buy a special sports package. So, I went from $49.99 per month to $89.99 per month just to get the one channel I wanted to start with. (Bait and Switch). I told them to come get it, that I don't want it. They told me I would owe them some ungodly number like $485.00 if I break the contract.
Once I started getting the bills I noticed an extra $14.00 per month on the bill. They said that was for service contract in case THEIR equipment goes bad, I will not have to pay full price for them to come and fix THEIR equipment. Again they hung that contract over my head threatening me with $485.00 if I cancelled.
So... Several years of this went by and I started having issues where it would come up "Complete Signal Loss" all the time even without a cloud in the sky. They sent out a guy to fix it and he ended up having to replace the cable from the Dish on the roof to where it connects in. He said the cable rubbed a hole in it causing the issue. After he left, the connection was working again, but I noticed that he screwed down the cable to my roof... Through the shingles into my roof all the way down. I am still trying to get them to fix the leaking roof after that issue.
Six months went by and it started having the same issue. They sent out a guy, he looked at it from the ground and said "sorry we don't repair anything on roofs anymore." I said "but you guys installed it there, I didn't". He said that he would have to leave that one up there and install a new one on the side of my house mounted to the new vinyl siding. Well, that's not going to happen so I cancelled my Dish network and had Mediacom install cable. Now I am saving a ton of money, it doesn't stop working when it rains and they even took down the old dish for me and trashed it. I will NEVER get Dish again!
LITTLETON, FLORIDA -- On April 7, 2014 my son went by my home only to discover that the back side of my house was on FIRE... He quickly started ripping off siding and put the fire out with a water hose. Now here is the bad part, usually he DOES NOT come by early, and my BLIND mother-in-law is home alone. Thank God he came by early or it could have been a terrible situation.
I called Dish @ 5:55 pm after approximately 89 minutes, in 5 calls to "customer service" to get someone out to the house to check the wiring. The best they could do was have someone out the next afternoon. I was not happy with this, was scared my house might burn down. The next day 4/8 I contacted another Dish contractor and they had a tech come out and inspect. He stated in his written report "cable shorted out causing the siding/mulch to catch fire." He did make sure the cable/receiver was disconnected. Charged $75.00 for house call. Later that afternoon a Area Business Manager came out, took pictures, spoke with my husband, never heard from him again.
On 4/10 the company that installed the system several years ago came by, same thing, took pictures. Received a letter from them on 4/18 stating that "an assessment has been completed, however, we were not able to determine that the issue was related to installation. Based on this, please be advised we have denied the claim." I called the company a total of 3 times to request a copy of their assessment. Still have not received.
Got a letter from Dish dated May 23, stating "Our engineering dept has performed a thorough investigation of this allegation and determined that the damage was not a result of any malfunction of your receiver or other Dish Network equipment. As a result, no reimbursement or payment will be made to you."
I spoke with the Corporate Field Resolutions Dept, and told them that the receiver was NOT was caught on fire, but to no avail. He stated that once the equipment was installed it became mine and my responsibility. I can claim with my homeowners insurance and if they feel they can pursue Dish. First of all I did not want to claim with my insurance, it was DISH FAULT.
They also stated that the damage was probably caused by "animal activity", so I responded with why aren't the coax placed in a protective (PVC) pipe? Again not their responsibility. As you can see from the pictures the damage was not extensive, but, still there was damage that needs to be repaired. So I will contact my insurance company and see.
Again Dish Network has the WORST customer service I have ever encountered. If you have Dish PLEASE check your coax lines. If you live in the country (like I do), you might want to "critter proof" your lines because Dish will NOT HELP YOU IN ANY WAY....
ENGLEWOOD, COLORADO -- Don't believe Dish's "Price Lock" promotions. They will raise your bill anyway. Dish sold me a TV/internet bundle that was guaranteed to be "price locked" for 24 months, but the internet bill unexpectedly went up by $10/month after 6 months. I called Dish and they told me that only some of the advertised charges were price locked while others were not. Of course, the salesperson neglected to point this out. The lesson is take Dish's "Price Lock" promises for what they are: a hollow sales gimmick that they don't intend to honor.
YUMA, ARIZONA -- Called Dish to have service upgraded to watch the wrestling trials for the 2016 Olympics and was told it was not available in the area I live in. What's up with this? How unAmerican to not offer the channel to all in the US! I will definitely be changing my TV service as soon as my contract is up!
NORTHGLENN, COLORADO -- Poor service poor quality and poor value. Dish network is a huge ripoff and they offer an inferior product. On demand is a joke, the receivers DVR service is terrible and the customer service centers routinely disconnect you, connect you to the wrong department or intentionally put you back to the touch tone menu. Thanks Dish. I won't be back and I'm hoping I can save at least 10 lucky souls a year from using your services and staying away from you for life.