SEABROOK, GEORGIA -- Dish cost continued to increase in a short period of time. Couldn't get bundle with TV, Internet, and phone. Took money from my bank account without my authorization. Requires customers to disassemble outside dish to return parts. Could be difficult for many people forcing additional cost to customer.
USA, IOWA -- This is worst company, buyer beware. Bait and switch on prices, breaks down, installer had fresh from prison look was casing out my house and my young daughter. Get cable or DirecTV. Just whatever you do not them!!! Every channel you want is extra and ads everywhere!!!
ENGLEWOOD, COLORADO -- Beware of this company. They tell consumers one thing and then charge completely different amounts. We had to cancel our service and we got charged two cancellation fees as they are now considering TV and internet as two separate contracts and therefore charging fees for both. Service is spotty at best and customer service is non-existent. With a 95% negative review rating, it is questionable how they still have a A+ business rating.
COLORADO -- On March 26, 2016, I moved into an apartment that was misrepresented to me as a nonsmoking unit. I noticed a slightly stale smell during the walk-through, but attributed it to the unit being closed up for a few months. It was not evident it was smoke, and I had no reason to assume it was, due to the unit being advertised as a nonsmoking unit. The smell was nothing. It thought wouldn't go away with some airing out. However, the smell persisted, and after a mere three days of living there, my towels, clothes, and even hair were starting to smell of it.
Upon my mentioning the smell to the maintenance man when he came to hook up the washer and dryer, he admitted that the previous tenant had indeed been smoking in the apartment. I cannot tolerate cigarette smoke, so I contacted the landlord and made arrangements to leave the property. I promptly cancelled all utilities, none of whom gave me any trouble whatsoever except for Dish Network, and moved out of the property on April 10, 2016.
I was recommended Dish Network as a cable provider when I started electric service with West Penn Power and they transferred me to First Energy. The woman I spoke to who scheduled me for installation never mentioned a contract, length of service agreement, or any kind of termination fee. She only mentioned the low price per month of roughly $32.
March 26, 2016 was also the day a representative from Dish Network came to the unit to install the satellite dish and hook everything up. Again, he never mentioned a contract, length of service agreement, or early termination fee. Once he was finished, he explained to me how to work everything and had me sign a few lines on an iPad, much like someone signs for a package. He scrolled through the iPad for me, simply showing me where to sign. He said I was signing acknowledging that he HOOKED UP MY SERVICE and EXPLAINED TO ME HOW TO WORK IT.
It was not explained or made obvious at all that this was a contract, which I fully believe was intentional. As he was holding the iPad and doing the scrolling, I had no reason to take it from him and do it myself – or assume that very conveniently and deceptively hidden in the corner of the screen was an outrageous early termination fee. As stated above, he scrolled through, only stopping where I needed to sign, and stated that I was signing acknowledging he hooked up my service and explained how to work the remote/TV.
I cancelled service with Dish Network on April 8, 2016, and got nowhere when speaking to a representative. After asking for a supervisor, whose name might have been Julie but I can't be certain, I got the same robotic, rehearsed monologue. Customer service was frustrating, to say the least. No one had any understanding or sympathy, or even deviated from their monotone script.
I explained my situation tirelessly, just as it is explained above, enforcing that I hadn't even used the service during my short stay at this apartment, and that my lease was only to be for a year, so there's no way I would have signed up for a two-year agreement. Nobody listened and they proceeded to charge my account the full amount. After this phone call, I did some research and stumbled upon the horrific reviews of this company. I am utterly shocked they are still in business.
On May 11, 2016, I called Visa/Bank of America to dispute this charge on my card, and I believe I spoke to a girl named Sarah from Maryland or Virginia. After explaining the story above, she removed the charge and I received a letter in the mail notifying me of the credit to my account. Then I found out Dish Network is disputing my complaint and trying to make me pay, and Visa has basically washed their hands of it. (So guess who will be changing card providers? Hello, MasterCard.)
My main dispute is the outrageous early termination fee. My main complaint is that I should not have to pay for a service I AM NOT GETTING AND WILL NEVER GET. I did not buy something and then refuse to pay for it. I am expected to pay for two years of a service I am not getting, through no fault of my own. I did not just decide I didn't want Dish Network or didn't like my new apartment. I was deceived about the apartment's condition and had to move out.
This was an unfortunate situation all the way around, and a financial burden for me already, with the cost of moving twice in two weeks, money that I paid in rent, etc. Dish Network has shown no human compassion, understanding, or appeasement to try to keep me as a future customer. All they have done is give me a massive headache and more problems to deal with.
Everyone avoid these liars, scammers, crooks, and thieves like the plague. If I wanted to waste $534.37 I'd just light it on fire. They deliberately deceive good people who work 2 jobs and 50+ hours a week (me) for their hard earned money. Everyone, warn everyone you know. If enough people hear and heed the warning, maybe these con artists will finally be out of business and actually working for a living like the rest of us.
EVERETT, WASHINGTON -- I called Dish customer service about two days ago because my search options for my DVR was not working correctly. I couldn't browse through categories of movies to record at a later time as I have so many times before in the last year. Keep in mind this is a service that has never required internet service. I was told by the first Rep that it was because I needed internet service to operate. I said that wasn't true. I've had to call in 3 times before with this same issue and the first time they sent a tech out and he fixed it right away.
The second time it was a different tech and he could not fix it. Instead he thought maybe it was a box problem so he switched it out. I lost all the movies I ever recorded in a year and it still didn't work. I was quite upset. But, within a week it miraculously started working again. All these things I kept updating Dish about so they knew about this problem which seemed to happen every time they cancelled my cable due to a payment not being received. I would pay the bill, the service was turned back on and lo and behold I couldn't use my browsing options again.
Anyway she asked if I would like to speak to her supervisor. I said "if that's all you can help me with then yes." He got on the phone and keep calling me sir, I am a woman! He basically said the same thing that it's because it needed internet service. After I explained to him that I've been operating this option for over a year without internet he laughed as if I were a moron.
I begged him to send out a tech, that I would pay the 10 dollars if they would send one because obviously we we're not on the same page. He only answered with "we are on the same page" and "a tech could not fix something that needed internet to work." I asked him if he thought I was stupid not to know when something needed internet to work? I know for a fact that when it requires internet, it says this option requires internet! I am technically inclined! Plus I've had this service for over a year. I know what needs internet and what doesn't.
I couldn't talk to him anymore. I was about to start yelling so I handed the phone to my husband to talk to him. He told the supervisor the same thing I did and that he wasn't listening to me at all. The guy then tells my husband that I am a problematic customer and that I am irrational and frantic. My husband hangs up on him. Now the only reason another person would tell a customer that is to get them upset. I still got no help and my cable still isn't working right. I am paying full price for a service that I can't even operate and there is nothing I can do about it cause I am stuck in their contract for another year.
Oh and I'm a frantic problematic customer so I can't receive any help or respect. I feel like crying. As soon as my contract is up I am canceling this nightmare once and for all. My advice is to seek satellite cable from a different company. I've heard many negative issues with Dish and I have had Xfinity, Directv and now Dish and the only company I've had any problems with is Dish. No way will I ever refer a friend to them. Bad product and bad customer service.
CINCINNATI, OHIO -- After 6 years of service I decided to switch providers. The Dish phone rep's speech was quite difficult to understand. After complimenting me on being a good dish customer she tried to upsell me on the Hopper, movie channels, etc. I replied I just wanted to discontinue service. She wanted to know why I was stopping the service and who I was going to use. I told her this was not her concern and that I just wanted to discontinue Dish. She kept asking why so I finally said I've had to replace 3 receivers and 4 remotes in 6 years, 300 channels of absolute nonsense wasn't a service I wanted to pay for anymore.
When I called in financial distress a year ago I was told there was nothing to be done about my bill other than going to basic service or canceling. In fact, that sales representative a year ago was snarky as hell as she said maybe I shouldn't have pay TV service. I also asked for a refund on the unused month of my service but was told no, they would not refund any money.
But here is the really good part. This nutcase told me I was responsible for returning the receivers, the remotes AND the satellite dish! She said I would be charged $10 to return each piece of equipment as well as penalized $299/month for every month the equipment wasn't sent back. She suggested I just ask a friend to go on the roof and remove the face of the satellite. I could keep the part that's bolted to the roof. She told me to send everything back FedEx within 10 days.
I got stuck on the satellite removal issue and kept asking, "You really want me to go on the roof and remove the dish?" She kept saying, "Yes, just ask a friend to do it". Then she hung up on me!! I called back and got another difficult to understand representative. She laughed when I told her about the satellite retrieval. I wonder how funny it would be when a wrongful death lawsuit is filed. She said, "We never ask customers to return the satellite dish, we don't want the responsibility." I said, "Well, I was just told to do just that thing, how do you explain that?" She thought it was hilarious and kept laughing.
After she tried half-heartedly to get me to re-up on the service, she asked for info to send return boxes to me. She said, "There are no charges as I was told by the first representative." She told me to mail a letter of waiver saying I cannot retrieve the dish. I said, "To who?" She said, "There would be a form in the box." "Ok, a form will be sent to me." "No," she said, "you have to mail a letter". "Ok, I have to mail a letter to whom?" "No letter," she said, "a form will come with the box."
It was like a Who's On First conversation. She also informed me I would not be getting any refund from the bill I just paid. If I had known my SO was ordering new service, I never would have paid the last bill for this shoddy, conniving, ill-trained reps company offering crappy reception (watch out for rain, clouds, a little snow or a whisper of wind). Oh, and as an aside, I had a repairman here 2 years ago who informed me the satellite was installed upside up which is why the receivers kept blowing out. He said it wouldn't happen again since he had the brains God gave him to re-install the damn thing.
WORD OF THE WISE…DON'T EVER USE DISH SERVICES!!! This is possibly the WORST customer service I have EVER experienced!! I chose to shop out different cable providers after my Comcast bill had proven to be too high. After talking to a DISH representative for over an hour and a half and expressing my concerns (my husband's job potentially relocating us to the city, breaking contract, etc.) it sounded like DISH was the right move. WRONG!! I have only had this cable provider for UNDER a month and found out we'd be moving our family from Michigan to Boston.
Yes, of course they can move your cable services for you to Boston…but not when you are living in a building that DOES NOT allow a DISH satellite. I called DISH to express my concerns. I spoke to Alex first who really couldn't help me, since this issue was beyond his scope. Next, I was transferred to Frank. Frank was an “account specialist.” He went on to tell me that regardless if the building doesn't allow DISH and these are extenuating circumstances he could not help me and that I'd be charged a $460.00 cancellation fee.
I was misled by the initial sales guy who sold me DISH services. I had expressed my concerns, but not once did he mention a HUGE cancellation fee!! All he wanted was the sale! Frank continued to tell me there was nothing he could do… Isn't he an account specialist?! He then went on to belittle me, acting as if I didn't know what a “contract” was. Yes, I understand a contract... And in this case, it's very similar to a lease. If you sign a 12 months lease and break it midway through, you forfeit your security deposit or one month's rent…not normally the entirety of the balance of the lease.
I went on to ask for someone above Frank, who may be able to help me. Transferred to a supervisor, CJ. I talked to CJ, expressed the same thing I had told both Alex and Frank, for him to tell me, “I'm sorry, you're in a contract and the cancellation fee is $460. There is nothing I can do.” How is it that there is nobody who can do anything in this entire company?? I feel as if I were tricked into this contract and that the initial sales guy never properly enlightened me on what would happen if I were to move to a place that did not allow a DISH satellite (or any satellite for that fact).
The worst part about this is....I did ask in the event if we had to move, what would happen? DISH TV will lose more than $460 out of this issue… Not only will I NEVER use DISH TV again but, I will never recommend it to anyone!!! This was some of the worst customer service, with not even a tad of empathy or support from the DISH TV representatives/staff. If you think you're saving yourself money by switching to DISH… do yourself a favor and don't switch! Awful, Awful. Oh, and did I mention… on Super Bowl Sunday when I had 60 people at our house for a party, one of our boxes was failing to work and not getting a signal?! Talk about an inconvenience!!
MADISON, WISCONSIN -- Please read this review in its entirety. Knowledge is power. Dish TV. Very bad reception. Just a drop of rain would cause my TV to go out. Dish simply tells you there's nothing to be done because that's the nature of satellite TV - typical of any satellite services (funny because I've not had a bit of trouble with my new service...). I got tired of having unpredictable reception and paying for it, so I canceled my service in September. Whoa! If I thought I was having problems with Dish before, I sure was kidding myself!
They, of course, tried endlessly when I called, to convince me not to cancel even when it got to the point that I would interrupt their pitches by sternly saying, "Just cancel my account!" Well, to make a long story a bit shorter, I waited forever for them to send their return boxes for their equipment, which they sent one at a time, weeks apart. Got slapped with an overdue fee. Because of the early cancellation I knew I would have to pay $320.
I didn't mind because: 1) I was so ready to get rid of Dish and get something different and 2) My new service (Charter) would pay me for the buyout - no prob, right? No, no, no. Dish has screwing "defectors" all figured out. I waited and waited for that final bill of $320 to arrive so I could show Charter in order to get my refund.
Well... next thing I know Dish had, unbeknownst to me, helped themselves to $320 from my bank account. Granted, I signed the contract that said they could withdraw funds from my account for billing purposes. To me that meant if I wasn't paying my bills they would be entitled to collect the amount of the unpaid bill. I'm very diligent about paying my bills on time so I didn't worry about that. I was furious when I saw $320 had been taken out of my checking account with no knowledge or some kind of a heads-up, plus they did the same thing for $17.00.
I immediately called Dish and, of course, they couldn't understand why I was so upset. I demanded they send me a written invoice showing that the $320 was paid in full. Oh they were extremely polite and yes, yes they would be happy to do that. Well, I'm sure you've already guessed what happened - nothing was sent. Therefore I missed out of being paid for the buy-out from Charter. Dish is well aware of time limits other services have for reimbursements of buy-outs and they take full advantage of that.
Okay, remember I said I closed my account in September. The money was taken from my bank account December 4. Now, here we are in January, Dish TV a thing of the past, and lo and behold I get a voicemail telling me to call Dish regarding my account. I don't have an account! When I called, of course, I got the automated voice system. None of the selection numbers pertained to me. No choice of talking to an agent. I tried other numbers getting the same response. I dropped the issue because I hadn't received any written communication from Dish (except advertising) since September and I no longer had an account, anyway.
Well... yesterday, January 22, I received a call from a collection agency telling me I owe Dish TV $18.50!!! What??? I told the agent I don't even have an account with Dish, haven't received any bills since September and furthermore I never pay anybody who's asking for money over the phone. Yea! Yet another way to screw the ex-customer. Go Dish. Because calling is worthless, I've emailed Dish twice now so I guess I'll see what happens. It's like they stalk people. Are they going to nickel and dime me for the rest of my life? Not if I can help it... yeah... I'm saying it again, Dish is deceiving, manipulative and conniving. Buyer beware!
WEBBERS FALLS, OKLAHOMA -- I had been with Dish in Grayslake in Illinois for over 17 years when I moved to Oklahoma. I called Dish and took a leave of absence from their service till I could buy a house here. Once I found a house I called Dish for new service. They first sent out a female contractor who set the dish on the eve of the home and found she could not get a signal. She had trees in the way. She told me and that four trees needed to be removed. I called a handyman and he came over and cut the trees but still no signal. After almost 12 hours she gave up and said she would have someone come back the following week.
The office then sent out a tech who got out of the truck and said there were too many trees, I would never have tried to hook up service for you. Let me walk around with my scanner and see if you have a better spot. He then told me he could get me a signal if I would allow a couple of post to be placed in my front yard. After I agreed he said "I will call Okie dig and get them out early next week to look at the yard before we can dig." I understood and agreed to wait. The next week I had a third tech come out who said that Okie dig had never been called but he had notified them and they would be next week and the office would have to send out someone again.
The next week **, a tech came and complained he was only given 15 minutes to do the job, and that the contractor had used the wrong line to install and it all needed to be replaced. He then called his office and started to work. After about two hours he came outside and said "Well bad news". I asked him what was wrong and he showed me in his haste he had pulled my TV off the TV stand and it had broken plus it put a hole in my wall. He was real upset and kept saying he hoped he would not get fired over it or at least written up.
I called his boss the next day and was assured they would pay for the set. After 7 months I did get a check for about half of it's cost. If I had to charge them for my phone time it would have been six times that much. All the time I had been waiting to be paid. I complained the Internet was slow and horrible. Dish finally sent out a tech, ** again. He told me he had been written up but he guess he deserved it. He then went outside to look at the system. After five minutes he came back inside and told me he had repaired the slow Internet. He said he had to cut a ground for the phone which was not used anyway but was too close to the Dish install.
A few months later their was a lightning storm a few miles away. I went to bed because my signal was gone. When I woke up the next morning all three TV's were dead. I called Dish and they said for $10 they would send out another tech. I asked them to send someone other than **. I wanted another set of eyes on this problem.
** came out that Saturday and after about two minutes found that ** had cut the wrong ground. He had cut the one for the Dish system. He told me he had it in his report and that Dish would have to replace the TV's. He took photos and checked everything including the TV's. He also installed new Hopper as well as the Joy boxes. I boxed up the old units when he was here and called Dish to request the labels to send back the old equipment. I was told to write Attention ** on the boxes.
The following week ** the lead technician came over to look at the boxes and look at the system. I told him that ** from Colorado Corporate was assigned to me as a claims adjuster. After a half hour or so ** said he had moved the direction of my Internet dish because it was pointed in the wrong direction. And that sometimes even if the Hopper systems are UL listed they give you problems and can not be grounded. He also told me that I had a reversed wire in the master bedroom which could account for the one TV blowing out.
After he left I called my electrician ** who has been licensed for over 40 years. He came over and checked the line. He told me he could not find a problem. I told him ** had showed me his tester and it said it was bad. He pulled out the tester he carried and it showed good. He then took the outlet out and examined it and put it back. Shook his hand and said they are trying to pull a flimflam on me. He did not charge me because he had checked the electric out for me before and installed a new 200 amp breaker box a few weeks earlier.
I made several calls over the next weeks to ** and to the local office. Just before the two month date of losing my TV's the manager, ** told me that he could offer me $450 for the sets. This is again close to half of the price I paid for the three new TV's all purchased in the last year. I told him you do know these were all three TV/DVD combo units. He said I know but you do not have to agree. Finally I told him "Fine send me my money and we are done". I am tired of fighting for this money which is due me. If it were reversed and I owed Dish you would have been paid the full amount quickly.
He then sent me a form to fill out that reads: "By your signature, you agree that you are completely satisfied with the resolution of this damage claim. You understand that Dish Network Services and affiliate consider this claim to be closed and will not accept further liabilities regarding this claim. You agree that the existence of this claim and it's terms and conditions are to be kept strictly confidential by all parties involved."
I refuse to sign this agreement because it is a hush order and there are several litigations that could happen if it were signed. He agreed to call corporate legal and ask to have the document changed to read from this day forward. Today 9/26/2014 we talked and he told me that the legal team refused to change the form at all. And that the ball was in my court. If I want paid I will have to sign it.
Well the form as I told him says signed on this date so in a couple of days I will sign it but not till I have let the world know what a horrible service I have received and the way they treat customers. I could not even get a call back from ** so I am writing this for all to see before I sign.
TAMPA, FLORIDA -- So first I called about their packages and the woman gave me prices and told me the package price for America's top whatever and said yes it comes with AMC, Disney and all that plus I would get internet added on and my monthly amount would be $32 a month. Then I called back to find out if it would be possible to get just the Internet and they said no it wasn't possible, but that the package was a great deal. So I asked the guy putting in my package if I would be getting all the channels I wanted like AMC, Disney, Nick and etc. He lied and said yes. So I went about the whole process, said yes to the 2 year contract like a fool.
Next thing I know the installer comes out and installs our DVR thing and I even asked him, "Ok so it's $30 a month, correct?" And he said, "Correct." Then after he installed the DVR thing I asked, "Okay so what about the internet?" And he said that was through a different company. He pretended to know the package we had and channels I was going to get saying, "Oh man you guys got a great package and you'll be able to record 4 shows while watching something on TV at that moment." Then he looked at our guide and said, "Well it will take 30 mins for you to be able to access the rest of the shows."
Ok so then I call this EarthLink internet company and they tell me I'm in a 1 year contract with them through Dish and it will be $90 to cancel, on top of that the $14.99 for the internet was only that price for 3 months and then it goes to $40 a month (even though the salesman happened to forget to mention that and the manager went back and listened to the recording and admitted he didn't tell me that nifty little detail). So then I'm already pissed off and I go looking through to try to watch my show on AMC to calm down some and it says unauthorized, please call this number.
I call the number and tell them what's going on and nothing but apologies. Ok well apologies isn't going to solve my problem. I check my account to see how much I have really been charged and they charged me $19.99 and $1.00 2x's. When I asked the woman about it after being transferred to the billing department she tells me, "Oh it will go away. It's not a real charge." And I told her there was a telephone number next to it and then she tells me, "Oh that's the charge from the retail company we used to send out a technician to your house."
So then I told her, "I want to talk to the highest person on the totem pole," and that woman told me, "Well what do you want from me??" I said to cancel the service and refund my money, her reply was, "Okay pay me $400 and we will gladly cancel the service!" POS company if you ask me. Do not go through this company.