LODI, CALIFORNIA -- Just got an email today saying that my account was seriously overdue. Logged onto Dish and see that the payment has been applied every month, as my bank automatically sends the payment every month. Also noticed on my account page that $157 is due immediately, but says for next month's billing period? Chat with Dish and ask what gives? She states that the last payment was $17 dollars short. Dish probably added some new surcharge?
So I say, "you are threatening to interrupt my account for $17 dollars and demanding all of next month's bill immediately to a long term customer?" The response says it all!!! "Our system does not recognize long term customers." I told her that her Dish should recognize their long term customers and paid the $17 dollars.
WHITE HILLS AZ, ARIZONA -- Advertises you can record 6 programs at once, NOPE! Primetime Anytime is 4 of the 6, using 1 tuner for all the local channels. Useless if you do not watch those channels. On Demand uses internet. Why offer this option when you are also selling me Dish Net with Limited Data allowances.
Then Dish Anywhere is a freaking joke. Cannot watch recordings on other devices in your own house, because the DVR does not communicate via your Local network. It requires an active internet connection to go out, then come back to your own network via internet that is too slow to support the streaming video. No help if are already a customer, $500 to upgrade to the new 16 tuner DVR. Not happening. As of late, the DVR now likes to freeze, and require a power cycle to get working, which kills current recordings. Garbage.
PENSACOLA, FLORIDA -- I would not use Dish TV again. They did not tell me the truth about pricing and hidden fees, such as $10 per box return fee, you pay the postage for return items. They did not tell the truth. When I signed up for service they said my rate was one price then after a period of time they increased the rate over 70%. I called and complained but did not get any help only that, "Too bad you signed a contract and we will charge your credit card for a penalty."
I was mislead about pricing and terms as well as the service was misrepresented. When I complained they only referred me to another department where I received the same treatment. I now find out that I have to climb on my roof and remove their dish at my risk and expense, being 74 years old that is a problem. I think Dish TV is guilty of deceptive business practice, misleading customers and intentionally hiding negative issues.
I am originally from Ohio and moved to the deep south (SEC country) 24 years ago. When the BTN (Big Ten Network) took over a lot of the football games, I was unable to see them and decided to get Dish since they advertised carrying it. When I called I had asked about BTN and several times made comment that BTN was the only reason I was ordering Dish.
After I signed up for a 2 year contract and it was installed, I was unable to find BTN. I called them and asked and they said that if I wanted to receive it, I would have to upgrade to a higher package and then buy a special sports package. So, I went from $49.99 per month to $89.99 per month just to get the one channel I wanted to start with. (Bait and Switch). I told them to come get it, that I don't want it. They told me I would owe them some ungodly number like $485.00 if I break the contract.
Once I started getting the bills I noticed an extra $14.00 per month on the bill. They said that was for service contract in case THEIR equipment goes bad, I will not have to pay full price for them to come and fix THEIR equipment. Again they hung that contract over my head threatening me with $485.00 if I cancelled.
So... Several years of this went by and I started having issues where it would come up "Complete Signal Loss" all the time even without a cloud in the sky. They sent out a guy to fix it and he ended up having to replace the cable from the Dish on the roof to where it connects in. He said the cable rubbed a hole in it causing the issue. After he left, the connection was working again, but I noticed that he screwed down the cable to my roof... Through the shingles into my roof all the way down. I am still trying to get them to fix the leaking roof after that issue.
Six months went by and it started having the same issue. They sent out a guy, he looked at it from the ground and said "sorry we don't repair anything on roofs anymore." I said "but you guys installed it there, I didn't". He said that he would have to leave that one up there and install a new one on the side of my house mounted to the new vinyl siding. Well, that's not going to happen so I cancelled my Dish network and had Mediacom install cable. Now I am saving a ton of money, it doesn't stop working when it rains and they even took down the old dish for me and trashed it. I will NEVER get Dish again!
LITTLETON, FLORIDA -- On April 7, 2014 my son went by my home only to discover that the back side of my house was on FIRE... He quickly started ripping off siding and put the fire out with a water hose. Now here is the bad part, usually he DOES NOT come by early, and my BLIND mother-in-law is home alone. Thank God he came by early or it could have been a terrible situation.
I called Dish @ 5:55 pm after approximately 89 minutes, in 5 calls to "customer service" to get someone out to the house to check the wiring. The best they could do was have someone out the next afternoon. I was not happy with this, was scared my house might burn down. The next day 4/8 I contacted another Dish contractor and they had a tech come out and inspect. He stated in his written report "cable shorted out causing the siding/mulch to catch fire." He did make sure the cable/receiver was disconnected. Charged $75.00 for house call. Later that afternoon a Area Business Manager came out, took pictures, spoke with my husband, never heard from him again.
On 4/10 the company that installed the system several years ago came by, same thing, took pictures. Received a letter from them on 4/18 stating that "an assessment has been completed, however, we were not able to determine that the issue was related to installation. Based on this, please be advised we have denied the claim." I called the company a total of 3 times to request a copy of their assessment. Still have not received.
Got a letter from Dish dated May 23, stating "Our engineering dept has performed a thorough investigation of this allegation and determined that the damage was not a result of any malfunction of your receiver or other Dish Network equipment. As a result, no reimbursement or payment will be made to you."
I spoke with the Corporate Field Resolutions Dept, and told them that the receiver was NOT was caught on fire, but to no avail. He stated that once the equipment was installed it became mine and my responsibility. I can claim with my homeowners insurance and if they feel they can pursue Dish. First of all I did not want to claim with my insurance, it was DISH FAULT.
They also stated that the damage was probably caused by "animal activity", so I responded with why aren't the coax placed in a protective (PVC) pipe? Again not their responsibility. As you can see from the pictures the damage was not extensive, but, still there was damage that needs to be repaired. So I will contact my insurance company and see.
Again Dish Network has the WORST customer service I have ever encountered. If you have Dish PLEASE check your coax lines. If you live in the country (like I do), you might want to "critter proof" your lines because Dish will NOT HELP YOU IN ANY WAY....
ENGLEWOOD, COLORADO -- Beware of this company. They tell consumers one thing and then charge completely different amounts. We had to cancel our service and we got charged two cancellation fees as they are now considering TV and internet as two separate contracts and therefore charging fees for both. Service is spotty at best and customer service is non-existent. With a 95% negative review rating, it is questionable how they still have a A+ business rating.
MINNESOTA -- Terrible customer service. I questioned my bill and the rep, her name was Ian (hard to understand) was very rude and was raising her voice at me!! When you pay over $100 for a service you should have some respect! After this phone conversation, I will be cancelling my service with them!
ENGLEWOOD, COLORADO -- Don't believe Dish's "Price Lock" promotions. They will raise your bill anyway. Dish sold me a TV/internet bundle that was guaranteed to be "price locked" for 24 months, but the internet bill unexpectedly went up by $10/month after 6 months. I called Dish and they told me that only some of the advertised charges were price locked while others were not. Of course, the salesperson neglected to point this out. The lesson is take Dish's "Price Lock" promises for what they are: a hollow sales gimmick that they don't intend to honor.
YUMA, ARIZONA -- Called Dish to have service upgraded to watch the wrestling trials for the 2016 Olympics and was told it was not available in the area I live in. What's up with this? How unAmerican to not offer the channel to all in the US! I will definitely be changing my TV service as soon as my contract is up!
EVERETT, WASHINGTON -- I called Dish customer service about two days ago because my search options for my DVR was not working correctly. I couldn't browse through categories of movies to record at a later time as I have so many times before in the last year. Keep in mind this is a service that has never required internet service. I was told by the first Rep that it was because I needed internet service to operate. I said that wasn't true. I've had to call in 3 times before with this same issue and the first time they sent a tech out and he fixed it right away.
The second time it was a different tech and he could not fix it. Instead he thought maybe it was a box problem so he switched it out. I lost all the movies I ever recorded in a year and it still didn't work. I was quite upset. But, within a week it miraculously started working again. All these things I kept updating Dish about so they knew about this problem which seemed to happen every time they cancelled my cable due to a payment not being received. I would pay the bill, the service was turned back on and lo and behold I couldn't use my browsing options again.
Anyway she asked if I would like to speak to her supervisor. I said "if that's all you can help me with then yes." He got on the phone and keep calling me sir, I am a woman! He basically said the same thing that it's because it needed internet service. After I explained to him that I've been operating this option for over a year without internet he laughed as if I were a moron.
I begged him to send out a tech, that I would pay the 10 dollars if they would send one because obviously we we're not on the same page. He only answered with "we are on the same page" and "a tech could not fix something that needed internet to work." I asked him if he thought I was stupid not to know when something needed internet to work? I know for a fact that when it requires internet, it says this option requires internet! I am technically inclined! Plus I've had this service for over a year. I know what needs internet and what doesn't.
I couldn't talk to him anymore. I was about to start yelling so I handed the phone to my husband to talk to him. He told the supervisor the same thing I did and that he wasn't listening to me at all. The guy then tells my husband that I am a problematic customer and that I am irrational and frantic. My husband hangs up on him. Now the only reason another person would tell a customer that is to get them upset. I still got no help and my cable still isn't working right. I am paying full price for a service that I can't even operate and there is nothing I can do about it cause I am stuck in their contract for another year.
Oh and I'm a frantic problematic customer so I can't receive any help or respect. I feel like crying. As soon as my contract is up I am canceling this nightmare once and for all. My advice is to seek satellite cable from a different company. I've heard many negative issues with Dish and I have had Xfinity, Directv and now Dish and the only company I've had any problems with is Dish. No way will I ever refer a friend to them. Bad product and bad customer service.