PFLUGERVILLE, TEXAS -- Don't ever EVER use Dish. They promote a bundle that's supposed to be all inclusive including the internet and then after they install it they tell you that the internet they provide won't work for the on demands so you would need to find your own server jacking your price up. Their customer service, if that's what you want to call them, are absolutely worthless.
Next is the account specialists they connect you to who are twice as worthless. They proceed to tell me that they never promised anything, they are right, you are wrong, too bad, so sad, then it's on to the elite 'president's office' which is the upper echelon of all problem solvers but really not. They basically say the same thing as if reading from a script.
The bottom line, they lied to get their sorry product in my home. They act stupid when you call them on it and then they want to penalize you for wanting to cancel them. If that is not enough, they went into my husband's social security disability and took out 500.00 dollars they said was a disconnect fee without authorization. That card was never given as a payment method for their services but they took it out anyway.
When I asked if they were going to pay for my husband's medicine or food, they completely blew me off and could care less. I have never encountered a more unprofessional, uncaring, rude, lying group of people like I did here. If Dish come knocking, run the other way.
ROMNEY, WEST VIRGINIA -- I have been a Dish customer for 4 years. The service is terrible, the TV goes out often and the internet is almost as bad as dial up. Now, for the billing, all thru the 4 years, they have added charges to my bill, with no explanation, just a few dollars every couple of months. Most are under 6.00. Last month I accidentally paid the bill twice. I guess I hit the pay button 2 times. I contacted Dish and they WOULD NOT reimburse me. I called my bank and they stopped the second payment.
As soon as my bank did that, Dish sent emails and put things, like your account is past due on my TV screen. Mind you, I did make the payment and on time. They just wanted that second payment. After that, I got a notice saying, I had gone over my usage on the internet and charged me 10.00. Now, in 4 years, I have never, ever, come close to going over my limit. The month they picked to charge me for this was a month that I was gone for 8 days.
THEN, when I got online to pay the next month's bill, I was informed that I could no longer pay online because of the 2nd payment that was returned to me. If they would just get someone in there, who knows what they are doing, the service/billing might and that's a big might be better. I have since changed my service to Frontier. The price is 30.00 a month cheaper and I have 12 gb instead of 10.
OCEAN SHORES, WASHINGTON -- Someone needs to file a class action lawsuit against Dish Network. When current customers signed up for their service, FOX network was an offered channel. We on the West Coast know NASCAR and THE SEAHAWKS are brought to us by Fox Network. Yet for the last month and a half there has been no FOX network, thus no NASCAR. In the next 7 days, professional football starts and there will be NO Seahawks games provided to DISH customers via the Fox network.
It seems to me that this is a significant inconvenience to the paying customer whom expected this service when contractually agreed to DISH services. And, Dish is not willing to provide a discount for the inconvenience. Then when you go to a provider that does offer FOX, Dish charges you an outrageous cancellation fee of which they refuse to discount or waive due to their lack of service! There is certainly something wrong with this scenario and Dish should not be getting away with this injustice to the consumer.
PHILADELPHIA, PENNSYLVANIA -- I am beyond disappointed with Dish. I NEVER in my life experienced anything so foolish. I had to take off two days of work and had two different technicians come out to my house just for them not to install my service. I called and spoke to the manager and he was very nasty with me and kept cutting me off and talking over me. The technician that came out told me she wasn't an electrician but ran throughout my house taking nails and plates off of all my outlets!!!
I only been a Dish customer for 3 days and experienced the WORST encounter ever with a cable company!!! Please don't be a fool like me and waste your time or money. I'm going back to Comcast where they treat you with respect!!!
OKLAHOMA -- Was told I didn't have to sign a contract and the guy that came in set up my receiver's - was here for 4 hours. I didn't know what he was doing. Was frustrated. By the time he left said," Here, I need you to sign," that you didn't tell me what it was and a couple minutes later I received an email saying I signed a contract. I tried to talk with them. I've been a customer for 6 years and they said, "Well you can just cancel it and will charge you $500." They are shady and Liars. Do not recommend.
LODI, CALIFORNIA -- Just got an email today saying that my account was seriously overdue. Logged onto Dish and see that the payment has been applied every month, as my bank automatically sends the payment every month. Also noticed on my account page that $157 is due immediately, but says for next month's billing period? Chat with Dish and ask what gives? She states that the last payment was $17 dollars short. Dish probably added some new surcharge?
So I say, "you are threatening to interrupt my account for $17 dollars and demanding all of next month's bill immediately to a long term customer?" The response says it all!!! "Our system does not recognize long term customers." I told her that her Dish should recognize their long term customers and paid the $17 dollars.
WHITE HILLS AZ, ARIZONA -- Advertises you can record 6 programs at once, NOPE! Primetime Anytime is 4 of the 6, using 1 tuner for all the local channels. Useless if you do not watch those channels. On Demand uses internet. Why offer this option when you are also selling me Dish Net with Limited Data allowances.
Then Dish Anywhere is a freaking joke. Cannot watch recordings on other devices in your own house, because the DVR does not communicate via your Local network. It requires an active internet connection to go out, then come back to your own network via internet that is too slow to support the streaming video. No help if are already a customer, $500 to upgrade to the new 16 tuner DVR. Not happening. As of late, the DVR now likes to freeze, and require a power cycle to get working, which kills current recordings. Garbage.
NEW ALBANY, INDIANA -- Not happy with Dish - don't believe that Public Service providers should be allowed to have people sign contracts in which the price will change during a contract term in which a large cancellation fee will be charged if service is terminated. When you sign up with Dish you will be enticed with a "special rate" and some free stuff, but beware that "special rate" and "free stuff" will end during the term of your contract and you're not going to like the price you end up paying - and to top it all off you're STUCK unless you want to pay an termination fee that could end up being up to $480.00.
That is why I say "Don't do it" - do not sign up for any TV service that requires you to sign a contract. Keep it for a specified term in which the price changes and pay a termination fee if you want out...recommendation. DO NOT SIGN UP FOR DISH!
PENSACOLA, FLORIDA -- I would not use Dish TV again. They did not tell me the truth about pricing and hidden fees, such as $10 per box return fee, you pay the postage for return items. They did not tell the truth. When I signed up for service they said my rate was one price then after a period of time they increased the rate over 70%. I called and complained but did not get any help only that, "Too bad you signed a contract and we will charge your credit card for a penalty."
I was mislead about pricing and terms as well as the service was misrepresented. When I complained they only referred me to another department where I received the same treatment. I now find out that I have to climb on my roof and remove their dish at my risk and expense, being 74 years old that is a problem. I think Dish TV is guilty of deceptive business practice, misleading customers and intentionally hiding negative issues.
SHABBONA, ILLINOIS -- Dish is the worse service we have ever had. When you call with problems you are unable to understand the person. This break down of communication is of no help to the consumer. You have no idea what just happened. Today I called to cancel DISH and the person informed me we still have 6 months of commitment of their service. We have had the service 2 years and there should be no commitment to them. This person told me they will use my credit card for the balance that we submitted to get the service. I told him I just sent almost 100.00$ off to them in the mail. I'm sure I will get the charge.
The service stinks, recording shows we do not watch, service lost with just a bit of wind or rain (told me they have no control of the weather), shows that we do record and we are want to watch there's a message that pops up and says this show did not record the the entire program. So you watch half of the show and then it's gone. I could continue on but I just want people to know it is not what it seems. Price continuously rises.