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Dish Network Consumer Reviews - Page 3

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Customer Service
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

MANNSVILLE, NEW YORK -- I subscribed to a two-year plan for DishTV for my summer place. They told me I could suspend my service during the winter months for just $5 a month. That worked well but during the first winter I asked when my contract would end because of the 6 months that I was suspending it each year. I was told March of this year.

I went to cancel my service today (August) and I was told I had to pay an early termination because my contract ends in February 2016. He said they didn't know I was suspending service. I told him it was being suspended when I asked. Nothing I said did any good. I would recommend no one ever uses Dish. I will tell all my friends not to deal with them either. The channels they offer are horrible for the price and they would not send me a channel guide.

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Total Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BROOKLYN, NEW YORK -- I requested to transfer service to my new address that I moved. They billed me upfront $108.00 for installation!! Next day a technique showed up, and he told me that Dish can't provide service in this building, and he left!!! Next day I called the office, and they told me that they have to charge me $260 more for early termination fee (even it's not my fault) and plus on this they not going to return my money ($108) for installation, because they said the technician showed up!!! This is a total scam guys. Go with Cablevision, Comcast, Verizon. Stay away from mafia!!!

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Thieves Who Do Not Honor Contract
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WISCONSIN -- I was attracted to the $19 month come on as the service was intended for a home we use but 20 or so days of the year. I emphasized with the installer that we would be closing the house for the winter and he indicated no problem, pause your service and turn it back on in the Spring that the only consequence would be your "contract" would be extended. When we turned it back on instead of the $19 mo price they increased it to $34 even though we had only used the TV for about 2 months so we lost 10 months of the reduced price. They insist that this was explained to me when I called to pause the service, so there they were changing the terms of the 2 year "contract".

I recalled nothing about that and their confirm email said nothing about losing the reduced price. Their words are meaningless and their contracts mean nothing. Now I see my FICO went from an 840 to a 775 as I intentionally paid the agreed on amount per their contract. I'll be trying DTV next.

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Charging More Each Month With No Explanation.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

DENVER, COLORADO -- We signed on the contract on May 2014. The contract is for 2 years. We signed on 30.68$ for each month. After 5 months, I requested to put a hold on the service for 4 months since my parents left back to Israel and they were using the service. When my parents came back, Dish started charging us 87$ a month. After calling and trying to figure why I was told that I "froze" the account and the contract is no longer viable. I checked again the contract and there is no References for such a thing. The contract says that one can freeze the account up to 6 months.

I tried several times to contact a manager or a supervisor to try and understand the reasons, but the only thing they were able to offer me is a "discounted price “of 39$ each month while claiming that if I want to step out of the contract I have to pay 520$, which is totally non-understandable since they kept telling us that the contract is no longer viable. Now we are paying much more than we signed for and cannot step out of the contract as well.

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Dish Gave Me a Runaround Too With Hang Ups and Lies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PITTSBURGH, PENNSYLVANIA -- Dish promised channels and did not come through. Customer service gave me the runaround, hung up on me 5 different calls, said the manager, like there is only one!, was not available every time I called and treated me like I did something wrong asking for the diy channel I was promised in my package. Totally a bad experience and I cannot wait till the contract I am trapped in is up to leave the Dish Network. Many of our shows are interrupted with a few raindrops. When I called the response was {we} cannot control mother nature. Total bull! I bought the 20.00 antenna from TV and it blows Dish out of the water. Stay Away from Dish and DirecTV, they both sucked.

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Installer Put Holes in My Roof Causing a Leak
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I am originally from Ohio and moved to the deep south (SEC country) 24 years ago. When the BTN (Big Ten Network) took over a lot of the football games, I was unable to see them and decided to get Dish since they advertised carrying it. When I called I had asked about BTN and several times made comment that BTN was the only reason I was ordering Dish.

After I signed up for a 2 year contract and it was installed, I was unable to find BTN. I called them and asked and they said that if I wanted to receive it, I would have to upgrade to a higher package and then buy a special sports package. So, I went from $49.99 per month to $89.99 per month just to get the one channel I wanted to start with. (Bait and Switch). I told them to come get it, that I don't want it. They told me I would owe them some ungodly number like $485.00 if I break the contract.

Once I started getting the bills I noticed an extra $14.00 per month on the bill. They said that was for service contract in case THEIR equipment goes bad, I will not have to pay full price for them to come and fix THEIR equipment. Again they hung that contract over my head threatening me with $485.00 if I cancelled.

So... Several years of this went by and I started having issues where it would come up "Complete Signal Loss" all the time even without a cloud in the sky. They sent out a guy to fix it and he ended up having to replace the cable from the Dish on the roof to where it connects in. He said the cable rubbed a hole in it causing the issue. After he left, the connection was working again, but I noticed that he screwed down the cable to my roof... Through the shingles into my roof all the way down. I am still trying to get them to fix the leaking roof after that issue.

Six months went by and it started having the same issue. They sent out a guy, he looked at it from the ground and said "sorry we don't repair anything on roofs anymore." I said "but you guys installed it there, I didn't". He said that he would have to leave that one up there and install a new one on the side of my house mounted to the new vinyl siding. Well, that's not going to happen so I cancelled my Dish network and had Mediacom install cable. Now I am saving a ton of money, it doesn't stop working when it rains and they even took down the old dish for me and trashed it. I will NEVER get Dish again!

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Coax Cable Fire
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LITTLETON, FLORIDA -- On April 7, 2014 my son went by my home only to discover that the back side of my house was on FIRE... He quickly started ripping off siding and put the fire out with a water hose. Now here is the bad part, usually he DOES NOT come by early, and my BLIND mother-in-law is home alone. Thank God he came by early or it could have been a terrible situation.

I called Dish @ 5:55 pm after approximately 89 minutes, in 5 calls to "customer service" to get someone out to the house to check the wiring. The best they could do was have someone out the next afternoon. I was not happy with this, was scared my house might burn down. The next day 4/8 I contacted another Dish contractor and they had a tech come out and inspect. He stated in his written report "cable shorted out causing the siding/mulch to catch fire." He did make sure the cable/receiver was disconnected. Charged $75.00 for house call. Later that afternoon a Area Business Manager came out, took pictures, spoke with my husband, never heard from him again.

On 4/10 the company that installed the system several years ago came by, same thing, took pictures. Received a letter from them on 4/18 stating that "an assessment has been completed, however, we were not able to determine that the issue was related to installation. Based on this, please be advised we have denied the claim." I called the company a total of 3 times to request a copy of their assessment. Still have not received.

Got a letter from Dish dated May 23, stating "Our engineering dept has performed a thorough investigation of this allegation and determined that the damage was not a result of any malfunction of your receiver or other Dish Network equipment. As a result, no reimbursement or payment will be made to you."

I spoke with the Corporate Field Resolutions Dept, and told them that the receiver was NOT was caught on fire, but to no avail. He stated that once the equipment was installed it became mine and my responsibility. I can claim with my homeowners insurance and if they feel they can pursue Dish. First of all I did not want to claim with my insurance, it was DISH FAULT.

They also stated that the damage was probably caused by "animal activity", so I responded with why aren't the coax placed in a protective (PVC) pipe? Again not their responsibility. As you can see from the pictures the damage was not extensive, but, still there was damage that needs to be repaired. So I will contact my insurance company and see.

Again Dish Network has the WORST customer service I have ever encountered. If you have Dish PLEASE check your coax lines. If you live in the country (like I do), you might want to "critter proof" your lines because Dish will NOT HELP YOU IN ANY WAY....

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Olympic Trials 2016
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

YUMA, ARIZONA -- Called Dish to have service upgraded to watch the wrestling trials for the 2016 Olympics and was told it was not available in the area I live in. What's up with this? How unAmerican to not offer the channel to all in the US! I will definitely be changing my TV service as soon as my contract is up!

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Dish Is the Pits
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTHGLENN, COLORADO -- Poor service poor quality and poor value. Dish network is a huge ripoff and they offer an inferior product. On demand is a joke, the receivers DVR service is terrible and the customer service centers routinely disconnect you, connect you to the wrong department or intentionally put you back to the touch tone menu. Thanks Dish. I won't be back and I'm hoping I can save at least 10 lucky souls a year from using your services and staying away from you for life.

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BASIC SCAM ARTISTS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PALATINE, TEXAS -- Reconnected service... underhandedly! Refuse refund! Claimed I only had a "pause" in service! I do not even have a tv hooked up, but got a 300 bill!! Sneaky way to get to consumer! Thieves!

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Dish Network Rating:
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1.3 out of 5, based on 494 ratings and
1298 reviews & complaints.
Contact Information:
Dish Network
9601 S. Meridian Blvd.
Englewood, CO 80112
1-888-624-3474 (ph)
1-720-514-5140 (fax)
www.dish.com
pedersenjason@echostar.com
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