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Disneyland Christmas Nightmare
Posted by on
ANAHEIM, CALIFORNIA -- I took my seven year old daughter and mother to Disneyland for Christmas. I thought it would be amazing and a great way to celebrate the holidays boy was I wrong. It was soooo crowded and they had strollers piled up everywhere you had to just move around them the best you could. There was so many people you were walking shoulder to shoulder being led down these roped off areas like a herd of cattle. People were frustrated and so you had to deal with being stepped on, pushed, and shoved. The wait time for an average ride was 1 to 2 hours. We didn't even use our fast pass the 3rd day we went home. Don't ever buy fast passes it's a rip off. I paid $20.00 for 1 carmel apple and 3 small rice crispy treats my daughter picked out and they were awful, old, and stale. Customer service was non-existent. My daughter got a $12.00 balloon on Christmas Eve that lit up and only lasted 2 hours. She cried both days and asked me to take her home on the 3rd day so we left. The bus passes you get from your hotel are supposed to offer buses every 20 minutes what a joke. They came every 45 minutes to an hour and were full most of the time. My mother needs a wheelchair so we really were relying on these things. Our smoke-free room at our hotel had about 8 or 9 burn holes all over the counters in our room. It was disgusting and dirty. I think what bothered me the most though was the MADE IN CHINA label on EVERYTHING IN DISNEYLAND. Disneyland is American Big Business AT ITS WORST. The level of greed in this country is at an all time high and I will never subject my family to that again.
     
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clutzycook on 2011-01-05:
Disneyland was crowded at Christmas because EVERYONE has the same idea that you did. It's also common knowledge that the food there is incredibly overpriced, and the souvenirs are nothing more than expensive junk. You're surprised that everything there was made in China? You're hard pressed to find something made in the USA at Walmart, so why would "the happiest place on Earth" be any different? I'm sorry that your little girl had such a lousy time. Maybe in the future you'll be willing to take her there again; this time in the offseason.
leet60 on 2011-01-05:
I suppose I am too old now, but I have no patience for StandinlineLand. I recall it being this way 20 years ago, if it is worse now I can't imagine how. I clearly remember standing next to a sign that read "Your wait time from this point is 2 hours" when trying to ride Space Mountain.
Anonymous on 2011-01-05:
All theme parks are crowded during the Xmas holidays. It's been that way for years. Your best bet is to take the kids out of school and go out a less busy time.
Ytropious on 2011-01-05:
Everyone else thought Christmas would be a good time to go too. Lesson learned OP, Christmas is NOT the time to go to Disney!
Obsfucation on 2011-01-05:
I hate to break the hews that if you have someone in your party in a wheelchair, the whole party goes right to the head of every line. If I were going there on Christmas week, I'd rent someone in a cast.
Anonymous on 2011-01-05:
Agree w/everyone else--you chose the busiest time of year to visit the park! The Disneyland website actually gives capacaity estimates, I believe in the ticket section. It tells you by month what the average crowd is. You can also google the best time to visit Disney. I did both and that is why we went in Sept '09 and Oct '10. My family just visited Disneyland in October a week before Halloween. The first 2 days there really weren't that many crowds, the longest wait time was around 20 minutes (we also had the added advantage of a disney iphone app which shows wait times for all the attractions) but by Thursday afternoon, the park started to fill up! The food is way overpriced but you don't have to eat in the park, there are plenty of restaurants within walking distance. I had a great time even though it rained on our first day but then again, I'm pretty easy going. I hate long lines as much as anyone so we did leave the park earlier than I would of liked on Thursday but I would never let something like that ruin my vacation. I also plan on everything being expensive so when we took my daughter in 2009 for the first time (my 1st time since 1987), I wasn't shocked by the price. Overpriced food & souvenirs? So what? You don't have to buy them! My 3 year old got a $12 mylar Mickey balloon too (grandma bought it though) and if it had only last 2 hours, she wouldn't of cared less, she still would of dragged it around! After it finally deflated, she kept pulling it out of the trash! My point is, Disneyland isn't for everyone. The experience is what you make of it. It rained on 2 of the 3 days we were at the park, we had to buy $12 ponchos and it was a major PITA getting under my poncho to get the camera out and then put it away and my husband kept yelling at me to leave it in the bag but you know what? We still had a blast and came home with many great memories!
Anonymous on 2011-01-05:
"Don't ever buy fast passes it's a rip off." Disneyland fastpasses are not for sale. You get them by putting your ticket into the kiosk and it gives you a ticket that reserves your spot in line for a specific time. If you bought one, you were swindled.
Anonymous on 2011-01-05:
I also want to thank the people who posted their complaints about Disneyland during Christmas because we almost went this Christmas because my daughter's birthday is on Christmas Eve and it just seemed like it would be easier to go to Disney and skip celebrating Christmas with our families! Too much stress sometimes! But after reading all these complaints, I don't think we'll ever visit Disney on Christmas!
Sheldonrs on 2011-01-07:
Disney busy on Christmas? Shocking! It's not like they do anything special like a Christmas light parade or real snow and fireworks display or anything.
PepperElf on 2011-01-07:
Of course there's another issue people never really think about... What would happen if Disney decided to prevent crowds by lowering the limit of how many people can come in on any one day.

At first you may think "O yay, less crowds! I can have a nicer time!"

BUT... who's to say you aren't the one who gets told "Sorry you can't come in. We're at limit".

Would you still like the idea of the less crowded park?
Anonymous on 2011-01-07:
"Would you still like the idea of the less crowded park?"

Absolutely YES. Who in their right mind wants to spend a butt load of money to spend all day standing in line.
momsey on 2011-01-07:
Yes, there would then be the complaints of being turned away, but what's worse? Paying for a ticket and not getting to enjoy it or not getting the ticket at all? I'd rather have them limit entry.
Ken Casper on 2013-12-15:
I will never go to Disneyland again, ever. The crowding factor and nbsp
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Turning a dream into a nightmare
Posted by on
I visited Disneyland with my family Dec 28 2010. Ten hours later I managed to get on 4 rides. At $300 for a family of 4 that amounts to $75 per ride. Add $150 for unhealthy and hard to get food and $450 and 10 hours later I felt ripped off. It is obvious that they wanted to stuff as many people as possible on the park to the point we were being pushed and shoved and got basically nowhere. Fast track (now that is a misnomer) waits were 2 to 3 hours. What a horrible experience. Never been in such a crowd before.
     
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dan gordon on 2011-01-04:
I'm sorry but you visited during one of the busiest times of the yr. Perhaps if you got there at 8 am and beat the crowds you'd have more fun. Timing is everything and there are plenty of guides to when the best time to visit would have been.
Anonymous on 2011-01-04:
Everyone must have decided to visit Disney that day. Disney stopped letting people into the park because of the crowds. Don't visit Disney during the holidays if you don't want to deal with the crowds. Between Xmas and New Years is the busiest time of the year.
SteveWiginowski on 2011-01-04:
What rides did you go on? If you tried to get onto some of the busiest rides, then the wait will be very long. If you did the submarine Finding Nemo ride, your wait was probably at least 2-3 hours. Space Mountain would probably be close to the same. If you went to California Adventure to do the Toy Story Mania game ride, it could be even longer. Small World ride, at Christmas time with the Christmas decorations up, can be quite a long wait as well.Rides like the Buzz Light year game ride typically have a shorter wait.

As said, it also depends on what time of the year you go and what day of the week. As for the food, you can bring your own food into the park. There are plenty of places to get food there if you want, and good food too. If you tried to get food around a busy time of the day (around lunch or around dinner time instead of between those times), then it could take some time to get that food.
momsey on 2011-01-04:
I will definitely never go to Disney or any of the similar parks the week between Christmas and New Year's.
Slimjim on 2011-01-04:
It really does come down to that. Christmas week is insane at theme parks, especially Disney. I take my kids out of school for a week when we go to the Florida parks. Best time is October or November. You just can't enjoy the experience when the parks are filled to capacity, and that is the week they always are.
momsey on 2011-01-04:
Slimjim, I never thought I'd do something like that (take my kids out of school) but I really think that's what we'll do when it's time for us to make the pilgrimage to see Mickey. Florida in the summer is miserable, so that's out, and if you go any time the kids are on break, everyone else in the country is on break too.

I went with my brother's family about 5 years ago the first week of December. It was great, the park was not crowded and it was already decked out for Christmas.
Anonymous on 2011-01-04:
wow...why do I have a feeling this is a yearly complaint around this time.....I don't know what people expect....going to disney over Christmas break.
Inat on 2011-01-04:
I'm glad to hear the economy is doing well enough that Disney and other themeparks are full to capacity! That is good news! I've never been to any major theme park during the holidays - common sense tells me that it would be waaaayyyy too crowded. I like to go in the HOT Months as it is less crowded and I get to enjoy the pools
ChuhBaca on 2011-01-04:
That is really too bad that they don't have the capacity to handle the crowds during certain times. My experience with Disney has always been positive, but I have gone during off times.

I work in a downtown area and there is a lady that trailers a mobile cook station and serves Thai food cooked to order. Well, I'm told it's really great food. She has become so popular that, if you don't get there early or late, you either won't have time to get through the line, or you have a really long wait ahead. Obviously she has an excellent product and treats her customers well. She just doesn't have the capacity. That's Disney except on a much larger scale and busy times are particular time of the year rather than the day.

karleebarlee on 2011-01-04:
... welcome to disney world?
Skye on 2011-01-04:
We've always gone to Disney Land, after Labor Day Weekend. Less crowds and everyone is back in school.

The flower bed in front, that says:

"The Happiest Place on Earth", should actually say,

"The Happiest Place on Earth, for SOME".
PepperElf on 2011-01-04:
I know you want to go on rides but what exactly do you want them to do?

if they lower the limits on the number of people who get in... YOU could be the person who doesn't get in. would that be acceptable to you?

how would you react to that?
unhappy999 on 2011-01-04:
I've never been to either Disney park. One of the best amusement parks in the Northeast is the Sweetest Place on Earth, Hershey Park in PA. I can't count the number of times I have taken my kids there since they were 2 years old and now the oldest is 21. This is their favorite place to go. Once in a while, its a bit crowded but you can still get on rides. Most of the time, its not that crowded at all except for the waterpark which we don't do. We always get our moneys worth for our season passes.
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Terrible Policy on "World of Color" showings..
Posted by on
ANAHEIM, CALIFORNIA -- This is a copy of the letter I sent to Disney Co. in regards to their horrible policy on the World Of Color show they host at night.

To whom it may concern:

I had my daughter, her husband and my 4 grandchildren drive down from Washington State in order to go to Disneyland and California Adventures on one day Parkhopper Tickets. The main reason we bought Parkhoppers was to see the World of Color show. Towards the end of the day, we decided to go over from Disneyland to get on a couple of rides and wait for the show to begin. We saw NO signs or did we see the little flier at the gates that stated that we had to get FastPasses in order to see the show.

When the time came to go over and wait for the show to begin, whereas in Disneyland, when the fireworks show starts, it's first come, first served as far as the best view, but...EVERYONE can see the show... it was then that we realized that something wasn't right. We talked with one of the Park Staff and he apologized and said he didn't agree with the way the show was being handled as far as viewings. He directed us over to a standing room only area that was already full and instructed us to wait for the first showing to get over and when people left, go to the rail for the second show.

There were a lot of people there that were in the same boat as us, not knowing about the FastPass deal in advance. They were upset and they were willing to put their children up on their shoulders in order for the kids to see the show, which made everyone standing behind them even more angry. We couldn't see the show in any way shape or manner.

We watched in disgust, during the entire first show, as all kinds of people were cutting in front of each other, stepping on each other, pushing each other and battling for spots with each other, with children on their shoulders, having their kids hold video cameras and digital cameras to film for the parents and I was sure someone would get hurt. People were arguing all over the place, kids were fighting with each other and their parents..it was TERRIBLE.

After the first showing was over, we did as the staff member had told us and went to the rail to wait for the second show. BUT WAIT!! A group of staff members comes over, ropes off the area and makes us LEAVE the railing and tells us that there is a line we can go in, to get into the next show, in the SRO area, and we are like...WHAT? We look over where the line has formed and it is soooo long that we would be right back where we started the first time. MY GRANDDAUGHTER STARTED CRYING!!!!! At the most "Wonderful Place On Earth" your screwed up policy made my grandchildren cry. PLUS, you have staff members providing incorrect information to unsupecting visitors.

I am more than just angry about this... my family came 1500 miles to see that show and your ridiculous policy ruined our evening. I am sending copies of this letter to the local newspapers and online blogs along with a complaint to the Better Business Bureau and to several business complaint websites, in order for the public to become aware of how your running your operations. Tickets to your theme parks are extremely expensive and our experience should have never happened. We are no longer patrons of Disney Co.

William F. Jones
     
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goduke on 2010-08-19:
That sounds awfully disappointing. I myself would never drive that far for the sole purpose of seeing a 20 minute show, but to each his own, right?
goduke on 2010-08-19:
It's unfortunate that they did't make it clear about the fastpass thing at the park. It's all over the website. Hopefully they'll make some alterations to their methodology.....

Do I need to purchase a separate ticket to view World of Color?

No, but you will need a valid theme park ticket for admission to Disney's California Adventure Park, or a non-blocked Disneyland Resort Annual Passport. For all showtimes, you will need a Disney's FASTPASS ticket for access to the viewing area at Paradise Park or a special ticket for Reserved and Preferred viewing areas that can be obtained through one of the special World of Color dining packages.
Slimjim on 2010-08-19:
If that info isn't in their park map and guides, it sure should be.
Anonymous on 2010-08-19:
I think the employees at these parks sometimes forget that what's a *job* to them is an *experience* for others, especially kids. If I were a manager at one of these parks, that's a lesson I would emphasize all the time.
Weedwhacked on 2010-08-19:
That's why these parks are not a good idea for a family vacation. Everybody and their mother says, "Lets go to Disney," the result is a catastrophe in long lines.
leet60 on 2010-08-19:
Got to love fastpass. You get to stand in line to get a fast pass so you don't have to stand in line.
MaxineRyder on 2010-08-19:
Disneyland is horrible and it is not the happiest place on earth. They treat you terribly, they all hate people, full stop !!! It's just a people factory, they want you in and they want you out. And they make you fully aware of that. Am never going back !!
PepperElf on 2010-08-19:
try the one in Japan.
if you don't mind not understanding Japanese.

I don't know if there's any extra fees there for seeing the show but... the fireworks are part of the end parade so everyone can see that.

ChillyBilly on 2010-08-20:
It's a day that I will never forget or forgive. I have posted the same thread on other consumer complaint sites and I am getting the same results on all of them. The company needs to change it's policy on the way they handle their shows and I intend to bother them until they do. They officially have a tiger by the tail! Thanks for your posts.
adelaideg on 2010-08-31:
Chilly Billy: I also had a very similar experience recently with the horrible policy for Disney's World of Color. I am not sure who I could have complained to, so I sent a generic email via the Disney.com site. The response I got was telling me I should I have viewed the FAQ's for this event on their site which would have explained that I needed a FastPass. Funny, that FAQ is a recent addition. The day of our incident tho, we went to guest relations, and they were refunding peoples tickets over this. We opted not to take the refund, as we wanted to do the right thing. But now I am wishing we had gotten our $$ back, especially with their attitude of "Read the Fine Print"
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Rude & insulting
Posted by on
ANAHEIM, CALIFORNIA -- On Saturday, May 15, 2010, I went to Disneyland with my 26 yr old daughter, my 2 grand-babies, my spouse and a few others. I stopped by store # 575 to purchase a shirt for my 29 yr old daughter. When I got to the cashier I was being service by a person named Brian. He said to me "you look like you were beaten!" I said what? Why? He could not answer my question. I again asked why? He just looked at me. I then said am I all red? I have dark hair & eyes but fair skin and I burn easily. I assumed I might had gotten burnt by the sun. Before I left I thanked him for letting me know & I was going to look in a mirror to see how bad I had gotten. When I left the store my family was waiting for me outside. My 26 yr old daughter liked a summer dress in the store, I told her I would buy it for her but I was not sure if I should get her a small or a medium. My children are all petite, so I went back into the store to purchase the dress. When I got on line there was a lady cashier named Sam (according to the receipt). Behind me I hears Brian's voice say "oh your back!" I did
not turn around, I just said my daughter wanted this dress. Then while I was paying for the dress, Sam said to me "he thinks your scary looking!" I could not believe
what I just heard. I have never been insulted about my appearance before. Brian
was an old man (gray haired) and Sam was a large framed girl. I didn't think any of
them had room to insult anyone. I still assumed they were talking about maybe I
getting burned by the sun. When I left the store I asked my husband if I was red(burnt)
he said no. I looked in a mirror and I was not red at all. I then realize those two
were just insulting me, a 49 year old women. Like I said I have never been told
anything negative about my appearance so I was totally surprise that these two had
the nerve to say I was scary looking. They were both light eyed, and probaby light
hair ( Sam was but Brian now had gray hair) I don't know if this had something to do
with my dark color hair & eyes). I am planning on filing a complaint with Disneyland about these two. I am sure this was not their first time doing this. This is also my first time being treated this way at Disneyland. I've been to Disneyland many, many times.
Please keep in mind, I was not sunburnt I only assumed I must had been sunburnt
because Brian would not elabrate on why he made the comment of me looking like I
had been beaten. Also my first encounter at the store was just Brian & I. I did not
encount Sam until I returned to the store the 2nd time whom seemed to be making
eye contact or speaking with Brian. Both were very unfriendly. I guess I was just
shocked to be spoken to in that manner, since I am not used to being insulted about
my appearance. I work in the human resouce department for a large company. I deal
with proper and fair treatment of all employees. I wish I had gotten over my shock
while I was still facing these two employees so I could had asked them if they were 4
year olds and asked them if they've taken a good look in the mirror before they even
attempted to make comments about other people. They obviously are out to hurt
others because if they were not they would had shared their comments only with each
other, not going directly to the person and making their comments. Also if Brian werel
half the man he may think he is then he should had been frank when I asked him to
elabrate on his comment rather than to remain quite & giving me the impression I had
burnt from the sun, when I was not.
     
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dan gordon on 2010-05-17:
I think you took an innocent comment and are blowing it all out of proportion. I'm not sure any thing other than being young and stupid was involved.
ticia232 on 2010-05-17:
Dan, I was thinking along the same lines. I'm also wondering in her
"beat" (meaning exhausted)state added in words. Because I know that I have
missed or added words when I was "beat".
Anonymous on 2010-05-18:
I would be insulted too if I was the OP. They really had no right to comment on her looks whatsoever. Their job is to ring up her purchases, not insult her
Anonymous on 2010-05-18:
I would have been so tempted to respond to Brian by saying "You look like you are an *******!"
Ytropious on 2010-05-18:
I think it sounds like he said "You look beat"...as in beat red, not beaten as in black eye, etc. He's just commenting that you look sunburned. Sure, not his place, but I don't think he meant to insult you. The one who said you look scary, well that's just confusing.
redfo on 2010-05-18:
Dan, remember Brian is an older man gray haired, and Sam had to be in her 30's. When I asked what was he talking about he refused to comment to to me however he must had made the comment to Sam whom felt compelled to tell me Brian thinks I looks scary. I was not burnt, I assumed that was what he might had been referring to since he refused to elabrate on why he made the comment.
Anonymous on 2010-05-18:
The bottom line redfo is that these two employees opened their mouths inappropriately and should have not said anything at all, unless it is to say 'how can I help you?'. It isn't up to them to say that you look beat, beaten, red in the face or anything at all. Their job is to assist you with your purchase and that is it. Dryad's response has my vote.
redfo on 2010-05-18:
Ticia232, at first I thought he meant tired also but when I asked why he refused to answer me. When I left and returned to buy the dress Sam who was not present when Brian first made the comment, Out of the clear blue states "he thinks your scary looking" that was when I realized Brian had actally insulted me and was making fun of me to Sam whom I didn't ever see before until I went back to buy the dress. He must had jested to her when I was not looking because I never heard him say a word to her, yet she knew what he was thinking.
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Not the happiest place on earth anymore
Posted by on
Rating: 1/51
CALIFORNIA -- What a nightmare this place has become. I took my grandkids for their first visit coming from out of state. They saved their money for over a year to make this trip. What a disappointment!! The rides are so old everything was breaking down. It's a small world was not even opened nor was Indian Jones. The Pirates of the Caribbean broke while we were in line and we had to leave the line after already waiting in it for 40 min. Coming back later when it was fixed only to wait another hr. The Matterhorn broke down after being in that line already for 1hr, thunder mountain broke as we were about to get in that line. Next day we went over to California Adventure only to have the grizzly river run break down while my grandkids were on it. At least they gave them a pass for 6, to go to the front of the line on any other ride (besides the ones in car land) for their inconvenience of getting stuck. Soaring over California had a breakdown as did screaming California! What a rip off. I'm sure Mr. Walt Disney would not approve of what his parks have become. So disappointed!!
     
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Disneyland Disappointment
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- TO ALL FUTURE CUSTOMERS TO DISNEYLAND... My personal experience:

I just wanted to say I went to Disneyland on August 5, 2013 and it was a big disappointment to my 3 daughters ages 6,5 and 4. After three years on our first vacation, after losing my wife, her age was 32, I decided to take my girls to Disneyland. First off, to get into the park it cost me almost $500.00. Then, walking around the park for a good 8 hrs and spending another $300.00. My girls got so disappointed not even seeing one character throughout the park. It was very heartbreaking to my girls. I will not spend another dime on any Disney again and they will not see me again.

Thank You,
Andrew
     
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DebtorBasher on 2013-08-11:
I'm sorry for the loss of your wife and your girls' Mother.

That trip had to be SO disappointing to those girls. Meeting the characters are one of the highlights of Disneyland. Hopefully, you were able to get some nice pictures of you and your daughters together sharing some quality time.
azRider on 2013-08-11:
did you do any reseach on disney before going? most theme parks coast about $95 a person to get in. As to Disney characters, did you get a map of the park? most characters are in specific places, not just wandering the park. they have not done that for some time.
For example to meet Madeira you would have to go to fantasyland to see her. there you would meet, get a photo and an autograph. the same is true for many others like tinkerbell, mickey, etc. they are specific areas to go, all things you could have found on the disney website. Disneyland is a great place for fun with kids, it sounds like you just did not do your homework and expected things to just come to you.
John Nicholson on 2013-08-11:
You probably did not see any characters because you did not get a park info sheet(available in most shops)which would have told you where and when characters were appearing. Also, it sounds like you were occupied by shopping instead of walking around. Thus, you missed the characters because you were in the shops. Disney is very expensive, yes. But, take a look at it---it costs a lot of money to provide what they do. I suspect you were upset initially by the entrance fee and that put you in a foul mood.
Weedwhacked on 2013-08-12:
You have to know where the characters are going to be for pictures and greetings. You made a point of disclosing the amounts you had to pay for the experience, was that a surprise to you? Again, you need to research everything first.
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Disneyland Annual Passport Renewal Process
Posted by on
Rating: 1/51
ANAHEIM, CALIFORNIA -- I have had Annual Passports for 2 years. This year I decided to renew my passports early. (deluxe passports are $479 and I have 2) My passes expire on 8/15/13, if I renewed before the expiration date then I can continue paying monthly payments with paying the down payment. I'm currently paying about $33 a month per pass. ($66 total) With my renewal, I will be paying about $39 a month per pass. I renewed on 7/23/13.

On the contract, it stated that the payment for my renewal will be taken out of my account on or around my anniversary date. (8/15/13) After I entered my credit card information, it stated that I would be charged $0 today. So yesterday, I check my bank statement, and the normal payment for my current passes was taken out on 7/22. (the normal monthly payment of about $66) In addition to the $66, Disneyland took out the $79 for the renewal of my passes that do not take effect until 8/16/13.

I called to talk to someone in the customer service department and they transferred me to a recording where you leave a message to have someone else call you back to help you. So I left a message. 3 hours later I get a call back from some rude arrogant condescending a**hole that did nothing but talk down to me and responded to all of my questions with a smart a** response. It's sad that you pay almost $1000 for a year pass to this place, and they still have the audacity to allow their employees and managers to treat paying customers in that matter. I'm stuck for another year but I'm done with Disneyland after this experience.
     
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Weedwhacked on 2013-07-23:
What do you mean you're stuck for another year? Your intention was to renew for a year.
Stephen on 2013-07-24:
I know what you mean. This past year Disneyland employees have seen overly rude to their guests. I have seen many turn style employees roll their eyes at customers when something out of the norm happens. Plus over the past year the security bag checker are becoming more selective of who they choose to look though bags.

I thought it was only me that notice these things. I happy to see that others see it too. I wonder if the employees wage got cut.
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Missing Child
Posted by on
Rating: 1/51
ORLANDO, TENNESSEE -- On May 30, 2013 my 8 y. o. granddaughter became separated from our family group. I immediately reported my granddaughter missing/lost to an employee, whom contacted their supervisor, whom took me to City Hall to make a formal report at which time security was contacted.

My husband made the first contact with security and remained with them throughout the ordeal. The family continue to frantically search for her whereabouts for three hours. After two hours of searching for her, I began to approach Disney employees in shops, rides, street workers, etc., asking if they knew the name of the little girl missing, description of her and/or what she was last seen wearing. NO ONE KNEW ANY OF THE ANSWERS. THEY WERE UNAWARE OF A MISSING/LOST CHILD. I returned to City Hall to speak with SECURITY to demand answers as to why no one was searching for my granddaughter, that their front line employees were unaware of any "missing child". I was informed that their front line employees aren't briefed on this matter that only the supervisors are made aware of the situation and were to keep a lookout for the child, along with security. I then phoned 911 to report that my grandchild had been missing for more than three hours at Magic Kingdom and what Disney's procedures were to a missing child report. 911 stated that Disney had not phoned this report in to them and that they would send an officer out to speak with the family. The end result, my granddaughter had found a family member and was with them. But, during this time, did any Disney SECURITY or SUPERVISOR ever approached her to see if she was the missing child!!!!!!
     
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DebtorBasher on 2013-06-02:
WOW! A place like that should have some kind of plan to help lost children. All employee's should in some way, be aware since they are out in the crowd. The more people aware of a missing child, the better the chances are that they would be found. It just doesn't make sense. At the least, they should be able to call over a loud speaker for the child to go to the closest employee, and have that employee bring the child to a meeting place where the parents can be reunited with them. At 8 years old, she would understand to do that, if an announcement was made.

It's best to always be have a plan when families go to large places like this. Talk with the children (who are old enough to understand), and tell them what to do if they become separated from their party.

Thankfully, your Granddaughter was found safe.
DebtorBasher on 2013-06-02:
Also, with kids having cellphones at younger and younger ages now...it's good to be able to call them if they are lost and they can be given directions as to where to meet their parents.
jktshff1 on 2013-06-02:
And it's Florida not Tn
madconsumer on 2013-06-02:
if the child was with a family member, I can understand why the park staff did not follow up to see if the girl was the lost child. why didn't the family member report they found the child?

many parks of this sort have a policy to NOT make any public annoucements of a lost child. this is for the security and safety of the lost child.
jonthethird on 2013-06-03:
The Disney parks do have a specific procedure for a lost child. They notify their security and other cast members who will be looking for the child: note that you probably do not notice most of the security people, as they are not in uniform.
Also, the search was for a missing child not a child with another family member. The staff was looking for a single child in disress, not a child in accompany of another family member
Nohandle on 2013-06-03:
I was not there and this was not a family member of mine. Heaven knows how I would have reacted at the time. You didn't know your granddaughter was with a family member and the family member didn't know you were looking for the child. That having been stated John had an excellent response. At a park the size of the Disney properties you best bet they have a procedure in place that probably would not be obvious to any visitor. Certainly, some employees dressed in a uniform with security noted on their garment but many others who look like vacationing guests.

DB's advice was great as well. Most folks now have a cell phone. If you are traveling with a group that separates at least call the parent/grandparent and let them know Johnny is with you. This is a lesson many learn later after hours of worrying. A huge park cannot lock the gates as a local department store might be able to do.

Personally, I believe I might want to wring the neck of the family member who didn't let me know the child was with him for three hours.
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StarStarEmpty StarEmpty StarEmpty Star
Not a Good Experience
Posted by on
Rating: 2/51
ANAHEIM, CALIFORNIA -- Me and my wife were very excited about taking our kids to the happiest place on earth. So we started saving some money for a while. We have 2 kids a 6 year old and a 3 year old .. both boys.. So we finally got there after 2:15 minutes driving from the city of El Cajon California. As soon as we walk in there my kids wanted to ride the little train. They love trains. So the main train station was out of service and covered by this big gigantic piece of fabric with a picture of the main station. Space Mountain out of service for 50 minutes. Our day turned into a very frustrating day . We tried some other rides but not good enough. Our Disney experience was not a very good one..

This just happened on Saturday, February 23 2013.
     
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leet60 on 2013-02-26:
I haven't been to Disney parks (stand-in-line land) for years. It does seem that this time of year would be considered off season and the time for the park to be revamping and performing extended maintenance on many of the attractions. I haven't seen a lot of positive reviews about Disney over the past few years, therefore, your experience is not surprising.
JAKFK on 2013-02-26:
I feel your pain. I too was disappointed a few years back when visiting Sea World in San Diego,CA. A few of their major rides and/or exhibits were out of service. My kids didn't enjoy themselves very much at all. So, on future trips to various destinations, I decided to be proactive by calling ahead, and asking about any rides or attractions that are down for maintenance. You'd be surprised the grief it will save you. Hope this helps!
trmn8r on 2013-02-26:
I think leet60 hit the nail on the head. Although this is California, this may be considered an off season and they are doing maintenance.

If you think about it, any one ride probably has to be shut down at some point(s) in its life for major maintenance, to replace worn parts, possibly install upgraded components, etc.
Old Timer on 2013-02-26:
A relative worked with the IBEW doing upgrades and other required scheduled work needed at Disneyland. Disney does shut down just about every attraction on a scheduled rotation. Some shut downs are very temporary for inspection and minor repairs. Others may last for months in order to upgrade an entire ride or attraction. He was working on a new digital LED light show running down Main Street. They try to do the major work during the slower season and at night, but the workers still have to deal with park guests and explain why areas are roped off.

Disney is not alone with doing this, Magic Mountain, Knotts, Universal, Lego Land etc, they all have to keep attractions in good running order. Yes, most all rides are running 24/7 during the busy tourist season, but you will have to deal with long wait times and big crowds. Choose what works best for you and your family. Better safe than sorry.
Anonymous on 2013-02-26:
In the future, I recommend doing a little research before visiting Disneyland. Honestly most of the complaints I read here could all be avoided with a little planning & research prior to visiting the park.
The daily schedule, located here: http://disneyland.disney.go.com/calendar/daily/#/default/2013/02/26 tells you which attractions are closed for regular maintenance. a
There are also several apps for apple and android (free and paid apps) that tell you the approximate wait time for each attraction and when a ride goes down temporarily. It sounds like the Space Mountain attraction went down temporarily. When we visited Disney this past September, we used 2 different apple apps (walkee wait and Mouse Wait) and we knew when a ride had been shut down temporarily, what was closed, what the wait times were and the crowd level at both parks. I highly recommend downloading one of the apps before visiting the parks.
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Mary Poppins! I Means Shes Not Even Her But Thought She Is All That And Rude
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ANAHEIM, CALIFORNIA -- Well I'm here now and Mary just did a show. We waited patiently til the show ended to get her autograph. As my daughter and I went to get it she was not only rude and avoiding us but she kept walking even after I said excuse me. The gentleman with her was very nice as my daughter got upset. He said just walk with us and I'll get it for you. Still even after we were with them she not once turned around to greet my 8 year old.

I mean did she really think she was Mary Poppins????? That was just a great disappointment for my daughters first time in Disneyland.
     
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Skye on 2011-05-27:
Don't let this one experience ruin your trip, or let it ruin your 8 year olds. Disneyland is a fun place, and just because Mary Poppins ignored you, does not mean the other characters will.

Show her the best time of her life, and make light of this. Maybe Mary Poppins just received some bad news?
Anonymous on 2011-05-27:
Maybe Mary Poppins was on a break or lunch and knew if she stopped for one child, she'd have to stop for everyone and would never get her break or lunch. When I worked retail, I used to have to take my badge off to walk to the break room, or I'd get stopped by a few people who needed help and it would cut into my break making it shorter
Anonymous on 2011-05-27:
You never know what could have been going on. Maybe she was obligated to be somewhere else, had to run to the rest room, or had an emergency...who knows. Don't let it spoil your trip. I'm sure your daughter will have a blast with the other characters and sites to see.
PepperElf on 2011-05-27:
It also may depend on how long she's already been signing autographs.

Sometimes they only are allowed a few minutes to greet fans.


I know when I first saw Blue Man Group, I was a little disappointed that I didn't get to meet any of the Blue Men... but that doesn't stop me from liking them.
Anonymous on 2011-05-27:
Mary Poppins isn't nearly as popular as Cinderella & Sleeping Beauty so I don't know if its the same, but on our last trip, they were both right outside the castle for a certain amount of time. You had to line up to "meet" them. Sleeping Beauty counted everyone in line at the time and gave the last person a rose and once that person had had their photo taken with her, she left.
Mark on 2011-05-28:
Mary Poppins?? You mean an actor/actress wearing a costume.Some of these actors(workers) are prohibited from giving **autographs*,
Littleshorty is 100% correct.
stopyourcrying on 2011-05-28:
It sounds like Mary Poppins have to meet a call of nature. I certainly would be more traumatized if Mary Poppins had an "accident" while signing an autograph for my child.
prince-caesar on 2011-05-28:
lol I love how you all defend this woman. Its funny. Mary poppins would have stopped and signed the little girls auto.
Starlord on 2011-05-31:
I found out that a rumor I had heard about William Shatner was true. I was going to a Star Trek Convention in Seattle one year, and he was the featured speaker. I had heard he didn't do autographs, and considered the fans to be losers who lived in their parents' basements. If you have an item with Shatner's autograph on it, you paid a pretty penny for it. He came in from backstage, did his routine and ZIP, he was gone! I have met Indy car drivers, other TV actors and a couple of movie stars, and there are only three I consider the Unholy Trio. Hail, Jean-Luc.
Ponie on 2011-05-31:
For some of these 'stars,' fans have to pay the price of an autograph. Couple of years back, I stood in line for over two hours to get the autographs of Gordie Howe and Ted Lindsay to give to my Godson who is quite a Red Wings fan. They would sign only b/w photos that were sold for $10 each. I considered that a pretty good price. When I gave them to him, the dopey kid didn't even know who these players were! But his grandfather quickly glommed on to them.

Maybe Mary had to get a new umbrella?
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