Dunkin Donuts

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1.6 out of 5, based on 17 ratings and
89 reviews & complaints.

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Everyone Ordering Combos Are Overcharged!
Posted by on
Rating: 2/51
STERLING, VIRGINIA -- I was overcharged for a combo and the server, a female, clearly NOT named "Alfred" as indicated on my receipt could only say "it's taxes" and look at me like I'm stupid. I asked if they had a "button" they push for the combo so it calculates the correct price. She charged me for each one separate $1.99 for "Single Muffin", $1.99 for MED coffee, NOT as a combo and she rang up my orange juice in between the two $2.09 subtotal $6.07 with sales tax. 30 for a total of $6.37. This woman continued to ring people up at the "individual" prices of the items rather than the discounted rates. My question is "What do they do with the extra funds?" It is only a matter of $.79, but I am being taxed off that extra as well. It's the principle of wanting the cashier to know her job and not cheat the customer. This can be remedied by providing proper training with EXPLANATION of how the taxes work to this cashier. I am irritated with Dunkin Donuts...there was no napkin in the bag either.
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TLSmith on 06/08/2012:
I need to start looking at my receipts.
trmn8r on 06/08/2012:
I don't know that taxes is the first thing the server needs to be educated about. Seems to me she needs to know how to ring up a combo when it is ordered. The taxes will take care of themselves, but you are correct - that error in charging separately wound up costing you .79 + .79*.05 = .04, or .83 total.

As for "Alfred", could this be because several cashiers are using the same register? I don't know how that works in retail.
yoke on 06/08/2012:
Do the airports have meal numbers? The ones I have been to everything is sold separate.
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Thermos Made In Malaysia-Best Thermos I Have Ever Used-Can't Locate More
Posted by on
MORRISVILLE, VERMONT -- I bought several Thermos made in Malaysia but would love more! I left my Thermos outside in -20 degrees here in Vermont and co-worker were amazed it was still hot next day when I returned. I bragged about this thermos for years and others must have found they were the best cause I can't locate more of them. I have tried many different thermos and none has met up to these standard except this specific Thermos made in Malaysia. Dimensions are 12" H x 3" width with maroon cover. These are patented Thermos. Sure wish Dunkin Donuts would order more for that are the best well made Thermos. Should anyone come across another Thermos they feel meets these standards please feel free to let me know! Or if anyone knows where I can purchase more please let me know! This was the best Thermos ever.
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Skye on 12/22/2011:
Great review!

You could post an ad on Craigslist, in the "Items Wanted" section and hopefully someone has this thermos they'd be willing to sell you.
lexophiliac on 12/22/2011:
Contact DD's corporate office and ask them for the thermos manufacturer information if they are unable to assist you in attaining another thermos.
Anonymous on 12/22/2011:
I found a thermos in their website. It's not maroon though.

Venice09 on 12/22/2011:
This is a great review. I never even knew DD sold thermoses.

Good find, yaya. I wonder if that one is from Malaysia.

If the Malaysian thermos is no longer available, scour the internet. You'll probably find at least one!

I suddenly have an urge to see "The Jerk". ;)
Jim on 05/02/2012:
I'll be putting one of the maroon/burgundy top thermoses on eBay Sunday evening...jimbotootoo_hotmail
Marissa on 10/02/2013:
Thermos Nissan is an outstanding Thermos brand made specifically for food and made in (wait for it)....MALAYSIA. Looks like you've found your missing link there.
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Terrible Customer Service, Nasty Cashier
Posted by on
RANDOLPH, NEW JERSEY -- I am writing about my last experience at Dunkin Donuts store # 302996 in Randolph, NJ.

I went there a week before today, and had a large order for the office I work at. One of the things on my list was a medium hot water. When I went back across the street to my office, I looked at the receipt and noticed that I was charged for an extra medium coffee, as opposed to a hot water. I called the store up and spoke to the Manager, Mac. I identified myself as “Krysti, the girl who always comes in with an office order in a scrub top.” I explained the situation and said if I come in next time, could I get a free medium coffee instead of going back there at that moment to be reimbursed. Mac said yes.

I went in today, 11/10/11 at 10:17am with yet another office order. I saw Mac standing next to the cashier, Kris, and I handed her my written down coffee-order and I said “I was here last week and got charged for a medium coffee when I had a medium hot water. Mac said I can get a free coffee.” Mac looked at me, and nodded his head. The cashier, Kris, raised her voice at me and said “Oh, no you got two hot waters last time! I charged you for two waters. And you know what? That's 50 cents. Oh no no wait, that's 75 cents because you wanted lemon packet on the side.” I responded “No, I only got one water. “ She again tried to argue with me, then asked another co-worker, and they said one.

Kris pushed my list back at me, and demanded that I read it to her this time. I said “You want me to read all this to you?” She said “Yes.” So as I was reading her the list, she was talking to me with a nasty condescending tone of voice the whole time. She put a total of 5 coffees in front of me and told me what they were. I pointed to one coffee and asked “Is this the decaf one?” Kris threw a pencil my way and told me, the customer, to write on them what each were. Last time I checked, it was the Dunkin Donuts employees job to write what each coffee was, not the paying customer.

She kept mentioning about the water, and she told me I am only going to get a 50 cent discount. I said “whatever” to her. She then started shaking her head back and forth and said to me “you want lemon with this? Lemon with this I charge you more.” This place doesn't even have real lemon, they have lemon packets.

I will never return to this unprofessional place of business again. I go there at minimum twice a week for the office I work at, spending an average of 10-15 dollars worth of coffees and sodas each time. I am always friendly and thanking them for their service, yet the employees are always nasty and rude.
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Prince-Caesar on 11/10/2011:
If I were you, I would contact corporate about this rude employee. She definitely needs to be reprimanded and be retrained in customer service.
Anonymous on 11/10/2011:
Agree with Prince.
Anonymous on 11/10/2011:
After reading this review I think I am glad there are no Dunkin Donuts in SoCal.
Anonymous on 11/10/2011:
Retrained? Heck no - fire her.
bhskittykatt on 11/10/2011:
Where was the manager while she was doing all this? If the manager approved the coffee and told the cashier it was approved and the cashier denied you, that sounds like insubordination to me.
CowboyFan on 11/10/2011:
The complaint only says she got "charged" for an "extra" medium coffee. It is unclear whether last week she paid for an extra coffee which she was given (meaning she got what she paid for and therefore why is she entitled reimbursement, not just exchange) or does she mean she was overcharged for a coffee she did not get and therefore got one less drink then she ordered which she should have noticed.

What did she do with the extra coffee she got, throw it out or did the person who wanted hot water (presumably for tea) drink it? It seems like a lot of effort to go through to get reimbursed for a single cup of coffee.

Unless there is another donut place close by, she is going to go back there anyway because the people she works for want their donuts.
Venice09 on 11/10/2011:
She was charged for coffee instead of water. That's why she asked for a free coffee on the next trip.

My thoughts exactly, bhskittykatt.
goreface13 on 11/14/2011:
I work at a Dunkin Donuts in mundelein IL and its known that kris girl should've been fired at the spot
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Worst Bagel I've Ever Had
Posted by on
MARLBOROUGH, MASSACHUSETTS -- Sunday morning, before work I decided to get a bagel with cream cheese and an ice coffee. The place was NOT busy at all, maybe like one person behind me in the drive through. (this is at 6:30 am) I get to work, open my bagel and it literally looked like the most disgusting thing ever. It was completely smushed on the sides and had virtually no cream cheese on it!!! There wasn't enough cream cheese to thinly cover one slice. I have never, ever seen something like that. If I could have left work I would've certainty gone back to complain, but obviously that wasn't an option. I took a picture of it but there's no way to send it to Dunkin Donuts online (yes, I've sent them an e-mail as well). I've had a few gross coffees at DD, and poorly put together food items and I would never complain, because I really just don't do things like that. But this was really bad, and I'm pissed I paid money for something like that. I don't understand why anyone would think that was an acceptable thing to give a customer???

A person actually prepared it, saw it like that, wrapped it up and sold it. There's really no excuse. That's the last time I'm buying something there, and I'm not going to hesitate to tell others of my experience.
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Anonymous on 07/12/2010:
No chance it just got a little smushed on the way to work?

Call me crazy, but the pic doesn't look as bad as you describe it in your review.
Anonymous on 07/12/2010:
I don't know it looks pretty sad to me. By what stretch of the imagination would that be considered a serving of creme cheese. I would not be happy if I was served this bagel unless they included a side of creme cheese.
Venice09 on 07/12/2010:
I expected the picture to look a lot worse, too. The worst thing about it is that there is hardly any cream cheese. The bagel is a little smooshed, but it wouldn't stop me from eating it. Overall, it's a little messy but not as bad as the description.

I love when OPs post pictures!
Anonymous on 07/12/2010:
I'd have to agree with J/C on this one. It doesn't look nearly as cream-cheese deprived as you described it in your review.
Anonymous on 07/12/2010:
Let's break down the OP's description shall we.

1. "it literally looked like the most disgusting thing ever" ~~ Non-Descriptive Hyperbole
2. "It was completely smushed on the sides" ~~ True
3. "had virtually no cream cheese on it!!!" ~~ True
4. "There wasn't enough cream cheese to thinly cover one slice." ~~ True
5. "I have never, ever seen something like that." ~~ Non-Descriptive Hyperbole

I say when you break it down the OP's description is spot-on.
Anonymous on 07/12/2010:
#2 is false. It's not completely smushed on the sides, it's a little smushed on one side.

#3 and #4 are neutral. That's plenty of cream cheese for me, but I agree most people would want more...however it is far from having virtually no cream cheese at all.

Venice09 on 07/12/2010:
"I get to work, open my bagel and it literally looked like the most disgusting thing ever."

"I have never, ever seen something like that."

The OP probably doesn't have kids.

Anonymous on 07/12/2010:
A circle only has one side so I'd say it's smushed on all sides. On the other hand half this bagel is now a triangle where two thirds of the sides are smushed. Either way it's smuching confirms to the OP's description.

As far as the cream cheese goes that's not up for debate. There is definitely a severe shortage of cream cheese on this mangled up bagel.

Honestly, if I got served this bagel I'd ask for another one or a refund.
goduke on 07/12/2010:
According to Dr. Ian Smith, the average bagel has 15 teaspoons of sugar in it. I wonder if the smashing forces some of the sugar out?
Anonymous on 07/12/2010:
"A circle only has one side so I'd say it's smushed on all sides."

Anonymous on 07/12/2010:
I was laughing just as hard j/c...I just hadn't collected myself enough to post anything in response to it. That's classic Stew reasoning if I ever saw it!!!
Venice09 on 07/12/2010:
Wow, goduke, I had no idea. That's a lot of sugar. I might as well have Coco Puffs!

If I were served this bagel, I'd just ask for more cream cheese. It would be a shame for this one to be thrown away just because it isn't perfectly shaped.
Anonymous on 07/12/2010:
This is not a case of simply not a perfectly shaped bagel. It's a mutant bagel for pete's sake. One side is a triangle and the other side is a square. The more I examine this picture the more it scares the bejesus out of me. It would be like eating a three-eyed fish or drinking milk from an udderless cow. Well no thank you.
Anonymous on 07/12/2010:
OK now you're really reaching, Stew. Where's the square??
goduke on 07/12/2010:
Technically, one side appears to be more of a trapezoid.
jktshff1 on 07/12/2010:
And now....TIME FOR THE VOTE!!!!!!

One for Stew.

as you vote, add the tally to your post so it will be a running vote and no one will have to add it up.
Anonymous on 07/12/2010:
What are we voting on, jkt? And why did you vote for Stew? Was it his square comment?? LOL
Venice09 on 07/12/2010:
I'll adopt this malformed orphan bagel. Send it over.
Anonymous on 07/12/2010:
Stew...based solely on his outside-the-box reasoning of a circle having only one side, therefore the entire thing is smushed...still LMAO!
Venice09 on 07/12/2010:
Me: Not Stew
One for Everyone Else
Anonymous on 07/12/2010:
Whatever polygon you want to call it it's certainly not round.
PepperElf on 07/12/2010:
I was unaware that bagels were inedible unless they were perfect puffed circles.

I mean I usually tear mine into pieces.

that and... there's always the chance it became squished while in transit.
jktshff1 on 07/12/2010:
"everyone else" does not count....be specific
Stew 1
Anonymous on 07/12/2010:
Well I'm sure a Big Mac would be edible if I stomped on it with a my waffle stompers but I still wouldn't want to eat it.

Yeah, and I'm sure the cream cheese escaped the sack in transit as well.
PepperElf on 07/12/2010:
What he considers "enough" cream cheese may not be what the typical serving is
personally I ask for it on the side so I can do it myself that way I can put on as much or as little as I want

and why are you stomping on food now?
are your feet that bored?
Anonymous on 07/12/2010:
Me: V09 for her use of the word malformed.
Anonymous on 07/12/2010:
Personal favorite is Blueberry bagel with Strawberry Cream Cheese. Although the Green Chile Bagel with Cream Cheese is just as tasty!
goduke on 07/12/2010:
Is that how you make waffle fries, stew?
jktshff1 on 07/12/2010:
stew 2
V09 1
ya'll keep the tally as we go.
Venice09 on 07/12/2010:
just cause-1
Me-2 (I voted for myself)

Did I forget anyone?

I'm hungry.
Anonymous on 07/12/2010:
Oh if we've moved on to favorite bagel flavors....mine is the Everything Bagel w/chive cream cheese. Yumm!!

Jkt, can we vote for ourselves, cuz if we can, I give myself +100! ;)
goduke on 07/12/2010:
I'm betting that the local DD folks were suffering from some heat related malady. It's just been brutal. Yankee types are used to this prolonged heatness.
Venice09 on 07/12/2010:
Let's see.. Everything, Super Egg, Cinnamon Raisin, Blueberry, Whole Wheat...

You know what I really love?.. Bialys!
goduke on 07/12/2010:
New Jersey blueberries are in season now. Great crop. Excellent flavor.
FlShopper on 07/12/2010:
Bialys rule!
The bagel was toasted, while it was still hot it had cream cheese spread on it, was wrapped up and then transported. While they were certainly stingy with the cream cheese, it just looks like the cream cheese that actually was spread on there started to melt. As for the shape, I can't imagine how that would change the flavor of the bagel. Yeah, it looks ugly, but it's certainly not as horrible as I expected it to be from your description.
Did you eat it?
jktshff1 on 07/12/2010:
yea, ya just got to tally it.
copy and past the last tally, adding your's to it.
Venice09 on 07/12/2010:
just cause-1
Me-2 (I voted for myself)
Venice09 on 07/12/2010:
FlShopper, that's exactly what it looks like.
Anonymous on 07/12/2010:
No, what it looks like is a product of employees who take absolutely no pride in their jobs. I wonder about the mindset of the employee who wrapped up this bagel abomination. Personally I'd be ashamed to serve this bagel to a customer. Eh, this I don't give a flip about doing a good job attitude is all too common these days dontcha think?
Venice09 on 07/12/2010:
I wouldn't serve it looking like that prior to being wrapped and put in a bag. After being wrapped, bagged and transported, the employee is relieved of all responsibility of appearance. Who knows what happened to it from the time it was prepared to the time it was unwrapped?
Anonymous on 07/12/2010:
You can tell by the toasting pattern that this bagel was deformed before it was toasted. Also the cream cheese pattern shows it was deformed before it was wrapped.

Like I said a complete lack of job pride. Sad.
Venice09 on 07/12/2010:
A deformed bagel would not look like this after being sliced. The slicing process would have straightened it out. My toast never comes out evenly, even if it's a flat piece of bread.
Anonymous on 07/12/2010:
I agree Venice. Still doesn't change the fact that the toasting pattern clearly shows the bagel was crippled before toasting. I assume it was pre-sliced ahead of time. Got warped in the pile or hell the staff may have played DD hockey with it before serving it. Who knows? But I do know from the picture it's pretty obvious it wasn't damaged in transit. It was served that way. Damn shame people take so little pride in doing their job.
Venice09 on 07/12/2010:
DD bagels are not presliced. They are sliced as ordered. I think Flshopper's description of what happened to this bagel is right on the money. I am willing to give the employee the benefit of the doubt.
Anonymous on 07/12/2010:
Venice, Perhaps at your DD they are sliced to order but not at the DD by my house. I just had a bagel from there last week. It was one of those standard pre-sliced ones with just enough not sliced as to keep it together. I'm thinking the same is probably true in this case since the toasting pattern and cream cheese pattern definitely show that this bagel was warped before toasting, after toasting and before wrapping.
DebtorBasher on 07/12/2010:
THAT'S a bagel???? Ewwwwwwwwwwww YUCK!
Venice09 on 07/12/2010:
My son used to work at DD which is how I know the bagels are not presliced. Maybe your DD is taking shortcuts.
Anonymous on 07/12/2010:
Well we can speculate all day about whether this bagel was pre-sliced of not but it's really not relevant since clearly by the toasting pattern and cream cheese pattern that this bagel was already warped before toasting or perhaps it warped during toasting but regardless the DD employee took such little pride in his job that he/she served up what Basher gives a big 'Ewwwwwwwwwwwwwwwwwwwww YUCK!'. And that's just really sad.
Anonymous on 07/12/2010:
Ya know the more I look at the toasting and cream cheese patterns on this bagel, I am certain that this was just an attempt to make DD look bad.

It's pretty obvious that the bagel was sliced right, toasted right, and ample cream cheese was applied...but if you look carefully, you can see a bit of a thumb print on the bottom left part of the smushed up section...and if you look really carefully, you can see what appear to be scrape marks on the bagel, as if someone scraped off the cream cheese in an effort to make it look like DD shorted them.

Now that is sad.
Venice09 on 07/12/2010:
Anonymous on 07/12/2010:
I beg to differ j/c. It was not sliced correctly. At first sight, the bagel side on the left appears smushed on the left side, but closer inspection reveals that it is improperly sliced. The thumbprint could have been that of the co-worker attempting to pry apart the two unevenly sliced pieces. The scrape marks could be attributed to the spreading of the cream cheese by the DD employee. Too many what-if's to be certain?
Anonymous on 07/12/2010:
JC, If I hear you correctly then I find that to be even more disturbing. So what you're saying is that this bagel was sold to another customer first who returned it. The DD employees were in the process of scraping off the cream cheese when the OP ordered the exact thing so instead of toasting up a new bagel the DD employee instead just served up this customer return without even the courtesy of a fresh cheesing.

As much as I hate to believe such malfeasance is possible by those paid to serve us I got to concur with your theory. This DD employee needs to be horsewhipped.
Anonymous on 07/12/2010:
Pretty disgusting but I have seen worse at McDonald's and so have other members here..
Anonymous on 07/12/2010:
Stew, I hadn't thought of it like that...that this was actually a return, and essentially had become a 2nd hand bagel...but now that you said it, I can see that might be a remote possibility...and agree, this DD employee does deserve a horse whipping! A sad, sad day when now we have to question whether or not the very bagels we order fresh are really returns being scraped and re-sold!
Anonymous on 07/12/2010:
Believe it JustCause! I have ordered a cheeseburger at McDonald's and asked for no onions and no pickles. I lifted the bun to check for pickles, as previous visits and lessons have taught me to do, and I once again found pickles. I gave it back to them and explained I wanted "no" pickles. Low and behold, I get the burger back, open it up and find the indentations of the pickles still marked on the cheese. The same burger was returned!
Anonymous on 07/12/2010:
SICK! It was supposed to be trashed.
Anonymous on 07/12/2010:
I've seen it too while waiting inside at Arby's. I saw the drive through cashier hand someone the wrong order, they handed it back through the window after rifling through the bag to check their order, and the cashier set it back on the counter for the next customer. Health code states that anything passing back through the window to the cashier, is supposed to be trashed and made fresh. The scary part is trying to imagine all the incidents that we "don't" see!
Anonymous on 07/12/2010:
Well it only took roughly 60 comments and most of the afternoon, but we finally nailed this one. Good job, team!
Anonymous on 07/12/2010:
I know.
It's bad enough worrying about catching hepatitus from the employees but not a fellow customer too!!
Anonymous on 07/12/2010:
All this typing and discussions made me hungry...bagels anyone? :o)
Venice09 on 07/12/2010:
I guess the moral of the story is to never eat out or have anyone else prepare your food. Because you can't control everything. You may think you can, but you can't.
jking90 on 07/16/2010:
Wow! I can't believe there are this many comments on my post! haha. Okay maybe I was a bit harsh..it's not the most disgusting thing I've ever seen, I was just kind of mad. I've seriously spent so much money at DD over the years, and that bagel was SUCH a disappointment, especially at 6:30 am, when I was moderately hung over. and no, I don't have kids, I'm young. and no!! I did not make the bagel look like crap to make DD look bad, I really like them which is why I was so appalled at the condition of the bagel. I literally opened the bagel and was so surprised that I took a picture of it so I could reference it when I complained later

ps. in the picture, it actually makes it look like there's more cream cheese to work with, and the truly, really, wasn't. I usually ask for it on the sides too because I don't like a lot.
jktshff1 on 07/16/2010:
Well, you asked.LOL, thanks for coming back, stick around.
FlShopper on 07/16/2010:
Wait...did you eat the bagel????
Venice09 on 07/16/2010:
Jking, I really can't say I blame you for being unhappy with the bagel, but I'm glad to hear you say that it is not the most disgusting thing you've seen. That's why I asked if you have kids. They can be pretty disgusting.

I definitely agree about the cream cheese. It's not enough. Other than that, and as long as it was fresh, I wouldn't have given it a second thought. Considering you've had other bad experiences at Dunkin Donuts, it's understandable that this put you over the edge. My patience would have been worn thin, too.

As jkt said, stick around.
jking90 on 07/16/2010:
of course I ate the bagel! haha, if I didn't have the option of a refund or exchange I wasn't going to completely waste my money..and I was quite hungry (: Disappointed, but hungry.
jking90 on 07/16/2010:
also: just_cause, were you kidding? why would anyone take the trouble of posting a fake complaint about bagel from DD?? That's a little crazy
FlShopper on 07/16/2010:
Dit it taste OK? I mean, aside from the less-than-generous schmear...how was the bagel?
Ytropious on 07/16/2010:
Omg, this thread sounds like CSI: Dunkin Donuts. It's a bagel with a little less cream cheese then normal. Lets not turn it into a geometry/philosophy lecture, lol
Anonymous on 07/16/2010:
jking90...yes I was kidding =)

jking90 on 07/17/2010:
Well it was fine but I would never eat a bagel with nothing on it like that..it was just bread pretty much so I didn't really enjoy it
Simple G on 09/20/2010:
The bagels get misshapen like this sometimes if they are just baked and you put them through the bagel saber (slicer) before the cool completely. They tend to get a little smashed on the edges during the slicing process when they are still very soft and warm. It helps if you try to straighten out the sides with your hands first before you toast it, but it doesn't affect the taste or the food. It just doesn't look as pretty. I have to agree though, they absolutely skimped on the cream cheese.
Venice09 on 09/21/2010:
I just took a quick at this thread, and I can't believe we actually gave that bagel so much attention!
shelbymustang88 on 11/02/2010:
The reason it smooshed on the edges is because it must be fresh out of the oven and still soft and the bagel slicer squishes the sides its no excuse but that's the reason when a bagel is that soft it should be cut with a knife not a slicer
Venice09 on 11/02/2010:
That sounds like a good explanation to me. Thanks.

Love your name.
trmn8r on 11/02/2010:
It looks like what I would expect from DD. I'm not saying you don't have a valid complaint. I'm saying I wouldn't complain, but that alone speaks to why I no longer visit DD.
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Employee Complaints
Posted by on
I've been a Dunkin employee for almost 4 years now. The only reason I have been there for so long is because it is the easiest job in the entire world. I started when I was 14, I applied to 10+ jobs and the only place I heard back from was Dunkin'. I am very grateful for that, but overall as an employee I am extremely disappointed in the management of the locaton I work at.

I read a few of the complaints, most about the taste of the coffee or stale/ burnt products. That all depends on the location you go to. They are all run by different people, therefore different product quality.

It's obvious DD employees don't take their job seriously, well most of them anyway. A couple of the people I work with are some of the most disgusting human beings I have met in my entire life. For example, one fellow doesn't like to wash his hands. He will literally go to the bathroom (#2) (which he announces to the whole staff before he leaves..classy) and come back on the floor and make someone a bagel and not wear gloves. He REFUSES to wash his hands. This man is a shift leader by the way, which means he is in charge of everyone on that shift when the actual manager isn't in the building. I have brought this up with the manager on several occasions, he does absolutely nothing about it. NOTHING! It is mindblowing. Usually managers would try to stop something like that from happening.

I'm not writing this review to try to prevent people from shopping at Dunkin Donuts, this is more of a warning for customers. MAKE SURE THE PEOPLE PREPARING YOUR FOOD ARE WEARING GLOVES! Like I said before, most DD employees don't take their jobs seriously whatsoever. You may be ordering a bagel from someone who just got out of the bathroom without washing their hands, you don't know! Make sure they are wearing gloves, it is required anyway, so don't feel rude by asking if your food is made by someone wearing disposable gloves.

I know I am ranting but I am like seriously scarred from working with the people I do. I went to a sandwich restaurant and this man was making my sandwich without gloves and I had to say nevermind because all I could think about was the people I work with. It just makes me sick to my stomach thinking of customers eating food prepared by dirty hands. And it pisses me off that I tried to stop something like that from happening and absolutely nothing was done.

Oh and another thing! If you would like to make a complaint about an employee or a bad experience, don't email the Dunkin Donuts website, they will most likely not do a damn thing. Even talking to the manager of the store probably isn't going to do anything. Figure out the OWNER (NOT manager, shift leader, or shift manager) you can probably find their number by calling the store you visited, which youd have to ask for or look up online/ in the phone book. Give him/her a call, the employees name, and approx what time the incident happened.

Thank you for your time :) Stephanie
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goduke on 07/13/2009:
I'm kind of curious how you, working in only one DD shop, can speak for the work ethic of the entire DD chain? I know in the DD shops I go to, the folk are exceptionally courteous, very speedy and quite accurate.

Perhaps it's time to look for a different job.
BokiBean on 07/13/2009:
Good advice about locating the owern, Stephh..

I don't think that this guy wearing gloves would make me feel any better..he's still got to pull the gloves on and germs would transfer.

If it was me, and I'd already talked to the manager..I would probably try to embarrass this guy enough to start practicing some hygiene. Like confronting him about it..obviously you're in the right.
Stephh on 07/13/2009:
I've not only worked at Dunkin Donuts for 4 years but I've been to numerous other locations as well and every time I get waited on I wouldn't explain my experience as being "very speedy and accurate" and I'm sure there are many people that would agree with me. So speak for yourself goduke.

I have 2 jobs, when your trying to put yourself through college you take what you can get, thanks for the advice though ;)
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Unsanitary - Handling money and food at same time
Posted on
Rating: 1/51
NEW HARTFORD, CONNECTICUT -- I went to the New Hartford CT Dunkin Donuts to get donuts for my family in the drive-through. When I got to the window I gave the women my money and she then handed me the bag of donuts. Before leaving I opened the bag to make sure that everything was in there. One of the donuts were wrong and I asked if she could correct the order. At this point, the woman had been handling the money transaction and handing my food bag wearing latex/rubber gloves. I thought as long as she is just handing me the bag and not touching my food it would be fine. But no, in front of me, I watched her take my bag back, put the same grimy money gloves covering her hands back into the bag. She sorted through my donuts with her dirty gloves to find the one that she put back into the bin and give me another one. She never changed her gloves. The same gloves that probably had been changed all morning. I am paying just about a dollar a donut but never asked for a side order of germs (Flu etc...) I left the drive-through only to park and go inside to return the donuts and get my money back. I question whey people wear the gloves since they don't use them for what they are intended for. Obviously the women was using them for her own safety and not concerned for the customers. I have watched employees at this store conduct these unsanitary practices before. I am not interested in going there again. Oh in addition, the counter register at this store has not been working properly for a long time now, weeks. The item prices will not come up so you will not know what you are being charged for unless you remember to ask for a receipt. Do so. Your may be getting charged a little more than you notice. Each person adds up. Why hasn't the register been fixed yet??
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Dana on 10/08/2013:
A few germs help keep you healthy and you immune system up I more concerned about the sanitation in the back room
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Employee Errors, Customer Mistreatment, Mismanagement
Posted by on
Rating: 1/51
NORTH SYRACUSE, NEW YORK -- Dunkin' Donuts on Taft Road, North Syracuse NY... All the employees and managers there know that my coffee is made wrong nearly every day. Yesterday, it was made wrong and the manager Briana told me to go somewhere else to get my coffee. I was dumbfounded and told her I cannot believe you are turning a customer away because you can't get my order right (simple- medium iced coffee extra cream, extra sugar, light ice).

I asked for contact information for someone above her, which she refused- telling me that there is no one above her. I insisted that since she doesn't own the store, there is higher management. She advised me that this was coming from upper management. I found the number for the exec offices and attempted to contact one of the franchisees (owners) and they weren't in. I reported the incident to the DD 800#, and then I found a cell number to Roy Clark (franchisee). I spoke with him and he referred this to Marcia, a district manager. She called me and told me that Briana, the store manager, said that I show up there WITHOUT the coffee that was made wrong all in an attempt to get free coffee. This is NOT the case!

I went there today and Briana is on vacation, but a manager in training is there as was Marcia. I spoke to the manager in training first, and he acknowledged that "we screw up your coffee almost every day" as well as "you circle back around to the drive-through with the coffee that is wrong to have it replaced". I even have this on tape now. He brought Marcia over to talk to me, and repeated for her what he had said- that I am not trying to get free coffee out of nowhere, that I drive back around WITH the coffee that needs to be replaced.
I ask that you call Roy Clark at 315-474-7294 ext 210 and let him know how disgusting it is that the manager Briana is treating a customer this way and that she should indeed be fired for doing so. To tell a customer to shop somewhere else because they can't get an order right, and subsequently lie about the customer is simply unacceptable.
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frak on 07/19/2012:
Well, at least they are honest with - they don't want your business. At least now you can move on and give your business to a company that appreciates it.
onlooker on 07/19/2012:
Ditto Frak.
Frankly - your demand to prove them wrong seems to outweigh the security of being able to get your coffee your way somewhere else.
If this is the only coffee place around I can understand trying to push to get it right. If your 'simple' coffee extra...and .... is beyond their service rules,'no more than 3 pumps of cream per cup' etc I understand the shop push back.
If you are keeping the 'incorrect coffee' that is another issue.
I hope you find a place that is better suited to your needs.
A dunkin employee on 07/20/2012:
You said they all know it is made wrong.
So you are one of these people who are never happy.
I have a girl who gets a medium ice French vanilla XX with 3 shots of caramel swirl.
It is never made right, but anyone including the manager. She just enjoys making a scene and getting people to wait on her, just like it seems you do.
If they suck don't go back, they probly all hate you and laugh at you everyday too ( We are mean at dunkin, but you would be too if you had to deal with people like that all day)
yoke on 07/20/2012:
There is no reason to drive around and go back. If you are at the drive through just take a sip before you leave. If it is done wrong they can make it right. Since we only heard one side we don't know how many times the employee's have tried to please the customer with no luck. When I worked a waitress years ago they actually banned a few people because they always complained and would call the owners after every visit.
former DD's employee on 07/25/2013:
The bottom line here is: no matter if said customer is looking for attention or is trying to make a scene...the manager was Wrong!! You Never Ever talk to a customer or employee that way. I had an issue myslef with a former manager who was always making sarcastic remarks or was very un-professional with the way she spoke to people, the GM needs to get rid of her NOW!!!
Bill Gilmer on 02/07/2014:
Driving through a second time on a regular basis to return a cup of coffee not made to specs is not very economical.You spend more on extra gas than what the coffee is worth.also it is rude to the other customers who are trying to get served.
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Posted by on
WELLSVILLE, NY -- 7/31/2011 I am going to be a new mother, 9wks pregnant. My husband and some friends decided one morning to stop and eat at Dunkin Donuts on our way to church. I ordered the Big and toasty sandwich. When I ate it I thought something was a little weird about the way it tasted, but my husband told me it was probably just me since my taste has been off due to the pregnancy. It wasn't until a few hours later that my stomach started to cramp and I became extremely sick. Let it be known that Dunkin Donuts was the only thing I had eaten that day. My illness grew worse, then it was later discovered that I was suffering from food poisoning. I was sick from 3pm that day, and did not get completely better until the next day. Thanks Dunkin Donuts I appriciate you endangering my life and my unborn childs life!
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Skye on 08/04/2011:
Food poisoning is horrible. Hope you are feeling better.

In the future, if something doesn't taste right, don't eat it.
MissLeopard83 on 08/04/2011:
I agree with Skye. Go with your gut if something doesn't taste right (pun intended). I hope no permanent damage was done. Serious issues can result from food poisoning in pregnancy. I hope you saw your OB.
Slimster on 08/04/2011:
A little unfair here as you're not certain where or when you acquired this alleged pathogen. Food poisoning can set in from 12 to 24 hrs - the restaurant might not have been the cause at all.
Starlord on 08/04/2011:
you state it was later discovered that you were suffering from food poisoning. Were you diagnosed at a hospital or by a doctor? Usually, so-called 'food poisoning' has nothing to do with food, and if it was better the next day, what you probably had was a slight case of flu, which is what the majority of 'food poisoning' cases actually are. Without a medical diagnosis, food poisoning is a self-diagnosis, and I don't believe you are a doctor.
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She talked about oral sex infront of my 5yr. old
Posted by on
CHICAGO, ILLINOIS -- I had always been satisfied with this particular branch, until they started hiring rude young kids. On one occasion a young girl by the name of Stephanie threatened under her breath to "spit in my coffee" because she had gotten my order wrong and I asked her politely to change it. That was the first time. Since this particular location is close to my home I kept going on the hours to avoid the girl. This last time however was by far the worst experience I've ever had in the many years I've been a customer. They had gotten my very simple order wrong again and when I asked for it to be changed, a different girl gave me an attitude about the whole thing. It wasn't a busy time of day at all but she made it obvious that I was taking her away from her duties of talking with her coworker about some guy she gave oral sex to. My five year old daughter was with me so when I asked her to please not talk that way she told me "LEAVE B*TCH IF Y'ALL DON'T LIKE OUR FRIENDLY SERVICE." I was completely taken aback and when I told her there was no need to get that way and that I'd like to speak with the manager she said "I'm the f*cking manager! And you ain't right!" She made a point to take her name tag off as I consoled my daughter who at this point was crying. Like any mother would do when there child was exposed to something as vulgar and disgusting as the attitude and words this girl showed I walked out and told the girl she had an attitude and that I will be sure to tell all of my colleagues (I'm a teacher) to not go there if she was going to treat people that way. Her final quote was "I don't give a sh*t you b*tch! A lot of cops come in here and know me so don't think about f*cking with me!" The 20 teachers that I know (who normally ordered large boxes of donuts for our classes of 30+ students for our after school clubs) will be aware that although we like Dunkin Donuts, this location we'll have to pass up since there seems to be NO ONE to instill in this staff of young teens just how to treat people.
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Venice09 on 07/14/2010:
I'll pass.
Helpful on 07/14/2010:
Whereas you've had several problems with this shop, I think I'd just avoid it too.

Too bad you didn't get the girl's name.
MRM on 07/14/2010:
Whoa Nelly! The whole incident is atrocious!
Alain on 07/14/2010:
Tell Dunkin' Donuts directly about this (include date and approximate time of visit): http://www.dunkindonuts.com/aboutus/contact/Feedback.aspx?type=2 or call 1-800-859-5339.
clutzycook on 07/14/2010:
Wow. Just wow.
MRM on 07/14/2010:
That's what I said, Clutzy!
FlShopper on 07/14/2010:
I hope that you follow up with this. Let the powers that be know about your experience there and hopefully some heads will roll.
momsey on 07/14/2010:
Yeah, wow is right. Please take Alain's advice and tell DD corporate!
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Complaint - 182 Saw Mill River Road, Elmsford NY
Posted by on
ELMSFORD, NEW YORK -- Went into this location, Dunkin Donuts, at, 182 Saw Mill River Rd, Elmsford, NY on Friday, October 9th at around 6PM. I had a valid Dunkin Donuts coupon offering me a dozen (12) donuts for $6.00. I noticed 2 things. One was that the regular price of a dozen donuts was $6.99. Secondly, there was a small sign on the counter by the register that said that only one coupon can be used and they can't be combined. I informed the clerk that I had a coupon. This coupon was in the Sunday paper ad section where many companies place cut-out coupons. The clerk indicated that this location
does not accept any coupons, effective "2 days ago." I have never had a problem using a coupon at a Dunkin Donuts location, not matter where located. The clerk indicated that his manager Marisol told him no longer to accept coupons. I
wondered, if they are no longer accepting coupons why did they need to have the small sign by the register. I asked to speak to a manager. The clerk indicated that there was no manager on site at the time and that the manager will be in the next day. So the clerk let a customer leave your store pissed and annoyed as I went out of my way to get donuts. Lets look at this further. Firstly, I bet the founder Rosenberg would be spinning in his grave if he knew that a clerk let a customer leave a location dissatisfied. Remember, on the Dunkin Donut website they have his business principles. Maybe its time for the manager, the clerk, and
the franchise owner to review them over and over. Of course there is the possibility that the franchise owner, who is expected to led by example rather take the risk of losing one customer as they seek out the mighty buck. With
economic problems throughout the country one would expect that a franchise owner would not want to alienate any customers. But then again, a coupon cuts into his profit margin and maybe the amount he lost by accepting them would result in
something he cannot accept. However, he failed to realize that the loss of a customer will hurt his financial bottom line many hundred times more than the value of the coupon. I intend to post the information about what happened all over the web. Over the next few days corporate Dunkin Donuts can read about it on the various consumer websites such as Yelp, Yahoo, Facebook, and others as I
intend to pass this negative experience to all I know and then some. I even took the time to call other locations in the area and all would accept the coupon. Oh, by the way, the coupon would of yielded me a total saving of a whopping, get
this, 99 CENTS. Its now become a matter of principle, and not the 99 Cents that matters. For as far as I am concerned, Dunkin Donuts has lost a long time customer who will not enter any of your locations again. But then again, do you care? We shall see if you take the time to respond to this
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i_am_canadian on 10/09/2009:
You went through all that trouble for what you admit was 99 cents? I'm sure that out of the hundreds, or likely thousands of customers that pass through Dunkin' Donuts in the course of a day, your business (or lack thereof) will be barely a drop in the bucket. Sorry, but that's harsh reality.
Ytropious on 10/09/2009:
I'm pretty sure Dunkin Donut's are franchises, and like any franchise, they can choose what and what not to accept. This is why at the bottom of most coupons, and I'm betting yours, there is some sort of disclaimer that says "price and participation may vary". You now know that this location no longer participates.
ejack053824 on 10/09/2009:
Go to Krispy Kreme's! Much better!
ejack053824 on 10/09/2009:
I agree with Ytropious on this.
beanbagbritches on 10/11/2009:
Krispy Kreme's doughnuts are always fresher too!
customers_should_come_first on 10/12/2009:
Just to let all consumers know that the franchise holder of this location responded very quickly and professionally to my complaint. They did not lose a customer and unlike many businesses today they addressed the issue before it went any further.
customers_should_come_first on 10/12/2009:
By the way, the franchisee informed me that all 9 of their locations will continue to accept coupons and that it was an error on the part of the clerk. It should be noted that the franchisee own website has coupons valid only at their locations.
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