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Don't Let Them Pick for You!
Posted by Nea1 on 02/24/2006
NORCROSS, GEORGIA -- On February 24, 2006 I visited a local Dunkin’ Donuts on my way to work. I wanted to pick up a dozen donuts and an apple fritter for a business meeting I was going to have that morning. I had been to a different Dunkin’ Donuts 2 weeks prior and had ordered the same thing. The nice girl behind the counter said I could have the apple fritter as part of the dozen; it would just count as 2 donuts. That sounded fine with me.

At this location the family who owned the franchise barely spoke English. When I got to the counter the oldest member of the family (aka Manager) asked me what I wanted. When I ordered I asked if I could have the apple fritter count as 2 donuts in the dozen like last time. He said, “No, More money! It will cost you extra!” I was a little surprised that he was completely unwilling to work with me on it, but I let it go. Then he pointed at the wall of donuts and said, “What you want!” I told him to pick assorted donuts to make it faster on the line waiting behind me. The top row of donuts had by far the most popular and the best kind that were frosted and sprinkled. He ignored the top row completely. He proceeded to pick out the WORST, most dried out donuts that nobody wanted. They were terrible. Not one good, enticing donut in the dozen. There may have even been a bran donut in the bunch. I wanted to talk to the manager, but I think I was dealing with him, the Dad of the family whose word is law.

When he rang me up, I almost walked out. There were so many people behind me I didn’t want to make a scene. I paid and left; having paid extra for the fritter. When I got to work I looked in the box and couldn’t believe the horrible assortment. My co-workers tried to look happy that I surprised them. They each took one so I wouldn’t feel bad. They only took one or two bites and left the rest. They didn’t want to hurt my feelings. To top it all off, my apple fritter was old, hard and stale. The worst apple fritter I’ve ever had. I told them the story of what happened and they looked relieved. My manager said the donut he had was very stale. Another co-worker said I got the short bus box of donuts.

I will never go back there again!! My husband told me if we ever go to another Dunkin’ Donuts that we will stand there and pick out each donut one by one no matter how long it takes and no matter how long the line is. Don’t let them give you the oldest, worst, nastiest cast offs that no one else would pick just because you’re nice and don’t want to keep the line waiting. My husband tells me I’m way too nice, not next time!! I know this may sound petty, but if I walk into another Dunkin’ Donuts and they don’t speak English, I’m walking out!! They don’t have a clue about serving the customer! I don’t think they really care, as long as they get our cash.

     
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Posted by Anonymous on 2006-02-24:
Aren't you going to mention how the business meeting went?
Posted by Anonymous on 2006-02-24:
Why do you always get the "apple fritter" and I get a lousy donut with sprinkles? :(...
Posted by CaseyTucker on 2006-02-24:
Next time go to Krispy Kreme, if there is one where you live. The doughnuts are fresh, and the staff speaks English. The Krispy Kremes in the Chicago area are owned by Americans...the Dunkin
Doughnuts are owned by foreigners who barely speak English.

Buy American...buy Krispy Kremes!
Posted by Anonymous on 2006-02-24:
...And keep a good cardiologist's phone number nearby.
Posted by ejack053824 on 2006-02-24:
Krispy Kreme's ...mmmmm.......Should be called Cracky Kreme's!
Posted by CandyPickletoes on 2006-02-24:
With all due respect, anti, isn't that exactly what my3cents is all about. Isn't it a place for people to come and vent their frustrations and explain the issues they've had at various consumer locations? If not, I'm thinking the purpose of my3cents.com has been lost somewhere along the way. JMHO
Posted by Anonymous on 2006-02-24:
Good point Candy P. Come on A.I. if you got a stale apple fritter and your "crew" only took one bite of your two day old donuts wouldn't you be crushed? Poor nea1. :(...
Posted by Ponie on 2006-02-24:
Didn't you have enough 'brownie points' left over from what you brought in two weeks prior to please everyone? Or did you take money from Petty Cash to fund your largesse? I just KNOW each eater took a couple bites and let you know how awful they were. Each location is independently owned, thus the mix of merchandise you may run into. BTW--did your ancestors come to this country fluent in our language? This is one of the silliest letters I've seen on my3cents--but then, I haven't seen all of them.
Posted by Anonymous on 2006-02-24:
Ponie, if time allows do a M3C search for the following names... mjholly or Dr. Jeecheroo... You haven't seen silly yet.
Posted by tander on 2006-02-24:
You should of let the line behind you wait and picked out your own donuts, or when you saw what you were getting you should of stopped him.
Posted by Ponie on 2006-02-25:
zzrokk, I might try Dr. Jeecheroo, but I'll pass on mjholly. Read enough of his stuff on another forum.
Posted by Ms.Consumer on 2006-02-25:
zzrokk said "Why do you always get the "apple fritter" and I get a lousy donut with sprinkles? :(... "
My thought exactly. I bet you sneak that apple fritter out of the box before "surprising" your co-workers. hee hee

Posted by Ms.Consumer on 2006-02-25:
anti-idiot.. you need to shut the eff up.
Posted by holycrap on 2006-04-13:
lol
Posted by Anonymous on 2006-09-27:
Don't let jerks get to you. No offense, but stand up for yourself! Anyone who would get miffed that you were chosing what you wanted is a hypocrite. I SURE would never have taken those doughnuts, as a matter of fact, I would have corrected him, and if he gave me trouble, I would have left. You NEVER have to put up with stuff like that!!! People like that make me sick.
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Coupon Use
Posted by Wend on 02/18/2006
LONGWOOD, FLORIDA -- On Feb. 18th my daughter and I went into our local Dunkin Donuts and I had coupons to use. The coupons state "one coupon per customer per order" I gave my daughter her coupon and she ordered. When I ordered and tried to pay for mine with a coupon I was told that I couldn't use a page from the same book.

This sounds so trivial, but when a company has a policy and it is not stated on said "coupon" how do they expect to enforce it. What ever happened to "the customer is always right." (probably doesn't apply to all situations,but to this one it does) Besides NEVER going back to that particular location.

I will contact the manager of the store and file a complaint. Any ideas on getting my message to the very top?
     
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Posted by Ponie on 2006-02-19:
If one person paid for the 'two' orders, I that would be considered one order. If you're going to write to contact the manager, why didn't you ask to talk to her/him while you were in the store? The expression 'the customer is always right', went out when customers started demanding above and beyond to which they were actually entitled. I think it's about time, too. Just look at some of the unreasonable requests presented on my3cents.
Posted by Anonymous on 2006-02-19:
If you want to get your message to the top, you might want to think about leaving out the line 'the customer is always right'. The customer is NOT always right. Especially when then demand more than they deserve, like ponie pointed out.
Posted by patti_25 on 2007-02-10:
They should have let you use them. They do at my local one, and I worked at DD, they are supposed to accept it like you tried but scummy managers try to discourage it cause they lose money at the end of the day.

Now class, lets do the math, one coupon per cutomer per order. That therefore means that if TEN people came in and placed ONE order, you could use TEN coupons, because it is one coupon for each customer in each order.

They were wrong and while I wouldn't complain this time, I would go back to that DD and tell the manager that if he ever tries a stunt like that again, you will complain. Apparently the CEO for DD does take these complaints seriously cause he just dealt with another one on here regarding NAPKINS.
Posted by Starlord on 2007-05-30:
Let's see. The manager plays fast and loose with the coupon restrictions, as he feels he will lose money. Customer gets angry and decides never to come back, and talks a dozen friends into not going to that store, either. One coupon sale affected versus 13 customers lost. Which do you think affects the bottom line more?
Hmm-m-m-m-m-m-m-m-m-m!
Posted by Kature3 on 2007-06-09:
I agree with JayD. As long as they are separate orders they can use both coupons. Best thing to do is call and ask for the owner instead of a manager because most are franchisee owned and you could get a response that way faster.
Posted by inblueseas on 2007-10-26:
This worked for me only because I sent my friend's child ahead of me with his own money and his own coupon. I thought this was a foolproof way of using two coupons in one visit. However, I would think most Dunkin Donuts would be nice enough to let you use both coupons--especially if you're with a kid. Sometimes the managers need to loosen up a little.
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A crew that could care less
Posted by Deeber on 11/24/2009
BELLINGHAM, MASSACHUSETTS -- I went to the Dunkin Donuts drive thru at 20 Pulaski Blvd in Bellingham, MA the other day and ordered a large hot Mocha latte. The girl on the headset asked me if I would like anything else and I said yes a donut, she asked what kind and I told her a Boston Cream, she said thank you please drive up. When I get to the window she says that will be $3.28 please. I hand here a coupon for a free donut from another purchase at this store earlier that day. She pushes some buttons on the register and says that will be $3.28. I said isn't the donut free. She said you want a donut? What kind? (With a snide attitude as if I'm interrupting her day) I tell her and she hands me the donut and another crew member gives me the hot latte. It appeared to be smaller and lighter than what I usually get but I didn't say anything at the time because I just finished grocery shopping and had frozen food in the trunk. I get home open the cover of the hot latte to find that the cup is half empty. So for $3.28 I got a half a cup of Mocha latte an attitude and a free donut. (I think it was free I'm not entirely sure) I normally wouldn’t post about this problem because I’m sure it happens 100 times a day across all the Dunkin Donuts but I’ve had this experience at this Dunkin Donuts several times which prompted me to post just one of my problems with this Dunkin Donuts.
     
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Posted by Anonymous on 2009-11-24:
OK, you do know that lattes are mostly air don't you? If you let them sit, they settle.
Posted by Ytropious on 2009-11-24:
Aren't lattes the one with foam? I'm not familiar with coffee but it sounds like one of the ones with foam or whipped cream, and of course it's going to settle and be gone by the time your home, how would they get the lid on to accommodate the foam otherwise?
Posted by Anonymous on 2009-11-24:
Y, cappacinnos (sp?)have foam. A latte doesn't have foam
Posted by Ytropious on 2009-11-24:
The picture of a latte on the DD website appears to include some sort of foam or whipped cream with a drizzle on top. It settled while the OP drove home, they did not purposely stiff her as she suggests.
Posted by bunnyhead on 2009-11-25:
The Dunkin Donuts by me is worse. I went there with my friend about a year ago to get some donuts and I was informed at the drive thru that they were out of donuts. Yes, Dunkin Donuts was out of donuts!!! It was only 11:00am and they had NO donuts!!!
Posted by Anonymous on 2009-11-26:
If you are using a coupon for a free item, you have to TELL them when you order. NOT when you get to the window, by the way.

It was lighter cause all the hot air went away...wonder where it went?
Posted by deeber on 2009-11-26:
Ok I have to respond to some of the comments that are being posted. Fist and foremost the manager of this DD called me to apologize and offered to compensate me for the problems. I thanked her and refused because I was not looking for freebees and I was not looking to get anyone in trouble. I just feel if you work in a service oriented business you should know how to deal with the public and if you make a mistake you should just apologize and not act like it is the customers fault. Secondly I drink large Mocha latte's all the time and they are made with steamed milk and it will settle after time. This latte was half full from the start and was the wrong size (I was charge for a large and received a medium). As far as the coupon, I did not inform them of the free donut but they forgot about it completely so it made no difference if I told them about the coupon or not. As I stated in the original post I am sure this kind of stuff happens 100 times a day and I do not usually say anything. But my feeling was if I don't say anything about it nothing will be done about it.
Posted by Anonymous on 2009-11-26:
Deeber, HOW did the manager get your phone number to call you and to apologize?
Posted by PepperElf on 2009-11-26:
you think shenanigans?

it does seem odd that the manager called her up out of the blue to say "you're right" when it doesn't seem that she ever left a complaint

Posted by Ytropious on 2009-11-26:
Not another one of these "the manager called me to tell me I was right" OPs. OP, what happens in your dreams doesn't count as reality. I could have seen it happening if you left a number on this review, but how in the world could DDs have contacted you by phone to apologize about this? It just doesn't add up.
Posted by deeber on 2009-11-27:
DD has a promotion at the bottom of every cash receipt is a web address TELLDUNKIN.COM and take the survey at the end of the survey they give you an access code and next time you buy a medium or large beverage you get a free donut (this is the coupon I was using). During that survey I stated I had a problem at this DD and they say if you would like to have someone from DD contact you please leave your personal contact info. I did hence the phone call from the manager of that DD.

P.S. Ytropious How would the manager know I was right or wrong if she was not there? She called a disgruntled customer to apologize for any problems I may have had at her establishment. Also you seem to make flipped assumptions about thing you do not know. Try reading slower of ask more questions if you do not understand things.
Posted by Ytropious on 2009-11-27:
Maybe you should try telling us in the first place how in the world a manager would contact you out of the blue. Would have been nice if you included your little survey story first. You just wanted to gloat about how the manager contacted you first and foremost.
Posted by deeber on 2009-11-27:
How I got the coupon and how the manager was able to contact me was not an important part of the complaint. I stated these facts after some people questioned how they had my contact info. I started out saying the manager called me to apologize because it shows that DD cares about their customers and they try and make amends when possible. I find it amazing that you would think someone would fabricate a story about a grievance they had with a company. It made me wonder what kind of person could think such a thing about someone they have never met and know nothing about. So I clicked on your name to see what kind of responses you’ve left for other people. That’s when I saw that you have been a cashier for 20 years for a retail store and after reading some of your posts, I have no doubt there are countless complaints on My3Cents.com about the crappy service you’ve doled out to customers over the years. I’m sure every customer who came in with a question or problems was met with a roll of the eyes and some snide remark by you. Because, lets face it, you could never make a mistake or be in the wrong, you’ve got 20 years experience under your belt, and it must be the customer’s fault.
Posted by Ytropious on 2009-11-28:
I think you clicked on the wrong name, I haven't been a cashier since I was 1 lady! (I'm only 21) And I think you're missing the point entirely. It's very rude of you to say those things about me or whoever's name you mistakenly clicked on.
Posted by Ponie on 2009-11-28:
'...I was not looking to get anyone in trouble.' Really? So why did you even bother to mention it when filling out the survey? If you've had this experience several times, why do you continue going back? I'll give an establishment two chances, three at the very most, and they never see me again.
Posted by Skye on 2009-11-28:
Deeber,

If service is so poor and you constantly aren't happy, why not find a different Dunkin Donuts?? I'm sure there are quite a few in Bellingham, MA.

Not judging, just asking.
Posted by sexylexy on 2009-12-16:
DUNKIN DONUTS IN CHERRY HILL DOES A GREAT JOB!
Posted by Ponie on 2009-12-26:
'Who evens shops there?' I do. Right after I stop at A&F.
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Poisoned!
Posted by Tiggerspet2005 on 08/04/2011
WELLSVILLE, NY -- 7/31/2011 I am going to be a new mother, 9wks pregnant. My husband and some friends decided one morning to stop and eat at Dunkin Donuts on our way to church. I ordered the Big and toasty sandwich. When I ate it I thought something was a little weird about the way it tasted, but my husband told me it was probably just me since my taste has been off due to the pregnancy. It wasn't until a few hours later that my stomach started to cramp and I became extremely sick. Let it be known that Dunkin Donuts was the only thing I had eaten that day. My illness grew worse, then it was later discovered that I was suffering from food poisoning. I was sick from 3pm that day, and did not get completely better until the next day. Thanks Dunkin Donuts I appriciate you endangering my life and my unborn childs life!

     
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Posted by Skye on 2011-08-04:
Food poisoning is horrible. Hope you are feeling better.

In the future, if something doesn't taste right, don't eat it.
Posted by MissLeopard83 on 2011-08-04:
I agree with Skye. Go with your gut if something doesn't taste right (pun intended). I hope no permanent damage was done. Serious issues can result from food poisoning in pregnancy. I hope you saw your OB.
Posted by Slimster on 2011-08-04:
A little unfair here as you're not certain where or when you acquired this alleged pathogen. Food poisoning can set in from 12 to 24 hrs - the restaurant might not have been the cause at all.
Posted by Starlord on 2011-08-04:
you state it was later discovered that you were suffering from food poisoning. Were you diagnosed at a hospital or by a doctor? Usually, so-called 'food poisoning' has nothing to do with food, and if it was better the next day, what you probably had was a slight case of flu, which is what the majority of 'food poisoning' cases actually are. Without a medical diagnosis, food poisoning is a self-diagnosis, and I don't believe you are a doctor.
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She talked about oral sex infront of my 5yr. old
Posted by Tracii'sGuns on 07/14/2010
CHICAGO, ILLINOIS -- I had always been satisfied with this particular branch, until they started hiring rude young kids. On one occasion a young girl by the name of Stephanie threatened under her breath to "spit in my coffee" because she had gotten my order wrong and I asked her politely to change it. That was the first time. Since this particular location is close to my home I kept going on the hours to avoid the girl. This last time however was by far the worst experience I've ever had in the many years I've been a customer. They had gotten my very simple order wrong again and when I asked for it to be changed, a different girl gave me an attitude about the whole thing. It wasn't a busy time of day at all but she made it obvious that I was taking her away from her duties of talking with her coworker about some guy she gave oral sex to. My five year old daughter was with me so when I asked her to please not talk that way she told me "LEAVE B*TCH IF Y'ALL DON'T LIKE OUR FRIENDLY SERVICE." I was completely taken aback and when I told her there was no need to get that way and that I'd like to speak with the manager she said "I'm the f*cking manager! And you ain't right!" She made a point to take her name tag off as I consoled my daughter who at this point was crying. Like any mother would do when there child was exposed to something as vulgar and disgusting as the attitude and words this girl showed I walked out and told the girl she had an attitude and that I will be sure to tell all of my colleagues (I'm a teacher) to not go there if she was going to treat people that way. Her final quote was "I don't give a sh*t you b*tch! A lot of cops come in here and know me so don't think about f*cking with me!" The 20 teachers that I know (who normally ordered large boxes of donuts for our classes of 30+ students for our after school clubs) will be aware that although we like Dunkin Donuts, this location we'll have to pass up since there seems to be NO ONE to instill in this staff of young teens just how to treat people.
     
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Posted by Venice09 on 2010-07-14:
I'll pass.
Posted by Helpful on 2010-07-14:
Whereas you've had several problems with this shop, I think I'd just avoid it too.

Too bad you didn't get the girl's name.
Posted by MRM on 2010-07-14:
Whoa Nelly! The whole incident is atrocious!
Posted by Alain on 2010-07-14:
Tell Dunkin' Donuts directly about this (include date and approximate time of visit): http://www.dunkindonuts.com/aboutus/contact/Feedback.aspx?type=2 or call 1-800-859-5339.
Posted by clutzycook on 2010-07-14:
Wow. Just wow.
Posted by MRM on 2010-07-14:
Thats what I said, Clutzy!
Posted by FlShopper on 2010-07-14:
I hope that you follow up with this. Let the powers that be know about your experience there and hopefully some heads will roll.
Posted by momsey on 2010-07-14:
Yeah, wow is right. Please take Alain's advice and tell DD corporate!
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Employee Complaints
Posted by Stephh on 07/12/2009
Ive been a Dunkin employee for almost 4 years now. The only reason I have been there for so long is because it is the easiest job in the entire world. I started when I was 14, I applied to 10+ jobs and the only place I heard back from was Dunkin'. I am very greatful for that, but overall as an employee I am extremely disappointed in the management of the locaton I work at.

I read a few of the complaints, most about the taste of the coffee or stale/ burnt products. That all depends on the location you go to. They are all run by different people, therefore different product quality.

It's obvious DD employees don't take their job seriously, well most of them anyway. A couple of the people I work with are some of the most disgusting human beings I have met in my entire life. For example, one fellow doesn't like to wash his hands. He will literally go to the bathroom (#2) (which he announces to the whole staff before he leaves..classy) and come back on the floor and make someone a bagel and not wear gloves. He REFUSES to wash his hands. This man is a shift leader by the way, which means he is in charge of everyone on that shift when the actual manager isn't in the building. I have brought this up with the manager on several occasions, he does absolutely nothing about it. NOTHING! It is mindblowing. Usually managers would try to stop something like that from happening.

Im not writing this review to try to prevent people from shopping at Dunkin Donuts, this is more of a warning for customers. MAKE SURE THE PEOPLE PREPARING YOUR FOOD ARE WEARING GLOVES! Like I said before, most DD employees don't take their jobs seriously whatsoever. You may be ordering a bagel from someone who just got out of the bathroom without washing their hands, you don't know! Make sure they are wearing gloves, it is required anyway, so don't feel rude by asking if your food is made by someone wearing disposable gloves.

I know I am ranting but I am like seriously scarred from working with the people I do. I went to a sandwhich resturaunt and this man was making my sandwich without gloves and I had to say nevermind because all I could think about was the people I work with. It just makes me sick to my stomach thinking of customers eating food prepared by dirty hands. And it pisses me off that I tried to stop something like that from happening and absolutely nothing was done.

Oh and another thing! If you would like to make a complaint about an employee or a bad experience, don't email the Dunkin Donuts website, they will most likely not do a damn thing. Even talking to the manager of the store probably isn't going to do anything. Figure out the OWNER (NOT manager, shift leader, or shift manager) you can probably find their number by calling the store you visited, which youd have to ask for or look up online/ in the phone book. Give him/her a call, the employees name, and approx what time the incident happened.

Thank you for your time :) Stephanie
     
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Posted by goduke on 2009-07-13:
I'm kind of curious how you, working in only one DD shop, can speak for the work ethic of the entire DD chain? I know in the DD shops I go to, the folk are exceptionally courteous, very speedy and quite accurate.

Perhaps it's time to look for a different job.
Posted by BokiBean on 2009-07-13:
Good advice about locating the owern, Stephh..

I don't think that this guy wearing gloves would make me feel any better..he's still got to pull the gloves on and germs would transfer.

If it was me, and I'd already talked to the manager..I would probably try to embarrass this guy enough to start practicing some hygiene. Like confronting him about it..obviously you're in the right.
Posted by Stephh on 2009-07-13:
Ive not only worked at Dunkin Donuts for 4 years but Ive been to numerous other locations as well and everytime I get waited on I wouldnt explain my experience as being "very speedy and accurate" and I'm sure there are many people that would agree with me. So speak for yourself goduke.

I have 2 jobs, when your trying to put yourself through college you take what you can get, thanks for the advice though ;)
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No such thing as customer service there!
Posted by Charmed1 on 02/11/2006
WESTFIELD, MASSACHUSETTS -- I recently went to the Dunkin Donuts on Southampton Rd. in Westfield, Ma.I could not get believe the poor, rude service I was greeted with. It wasn't crowded it was arond noon time. I ordered a med. coffee with cream and sugar, and a large strawberry coolatta. The girl who was waiting on me could not have been more then 14 years of age. My order was not repeated back to me it was barked at me. I noticed the mixers to the coolatta machine were not clean and had coolatta mix froma previous order(God knows how long) still on the beater. I requested that they make me another coolatta after they wash the beater off. The girl was very rude about it, so I requested to speak to the manager. When she came up to the counter instead of remaking my coolatta which is all I wanted done. She began to tell me that the beaters are stained and that my coolatta was fine. I left my order and swore I would never return. There are just too many other places that have adult servers and are polite and accomidating. Back at the office we all exchange our stories. What has happened to the term customer service? But then when you have someone in charge(manager) who has no people skills what so ever...well what do you expect will happen. GOOD BYE DUNKIN DONUTS...HELLO STARBUCKS!
     
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Posted by Anonymous on 2006-02-11:
They are probably glad you are gone. Your business is just a drop in the bucket.
Posted by Anonymous on 2006-02-11:
I'm sure they're sorry to see you go! I agree with SloMo. Do you really think that they care that you're not coming back? The loss of your business will have absolutely no affect on them whatsoever.

I think the only sad people here will be the employees at Starbuck, since they'll now have to deal with you.
Posted by Ponie on 2006-02-11:
You have a 'thing' about Dunkin' Donuts, don't you?
Posted by anti-idiot on 2006-02-12:
Vengeance on a donut shop. Wow. Everyone's out to get you aren't they?
Posted by just_say_no_to_stupidity on 2006-02-13:
The two main factors causing you to meltdown in a Dunkin Donuts: you were served by a 14-year-old and you got coffee residue on your coffee? Now you say you'll take your business to a place with adult employees? Take your residue-free coffee and bad attitude out the door too.
Posted by dsmith68 on 2006-02-13:
It does not matter if the lose of her as a customer will make no difference. The most important aspect is that she perceived her service to be poor and decided against paying for the item and also using them in the future. If more people did this, we might one day get back to having companies that cared.
Posted by odellj1 on 2006-09-27:
You are right on!

You know I am on the verge of writting a book on what horrible customer service Dunkin Donuts has. I am seriously planning on taking a trip across the US to see if this happens anywhere else aside from almost every location in Florida.
For the Past 2 years I have visited over 10 locations on what I would say an average basis. And not once (i'm not exaggerating) have they handed me exactly what I've ordered. I'm a little worried. Do these employees get interviewed before they are hired. It Started in Tampa everyday I would order a medium iced moca latte with 1 sweet and low and cream with a sesame seed bagel plain cream cheese NOT TOASTED. Seriously guys, WHY ask your customer if they want it toasted or not if yoú're going to toast it anyway? So After an everyday aquaintence of ordering the same thing for about 2 weeks straight, you'd think they'd get it right at least once. WRONG. Obviously Listening to your customers isn't a page in their handbooks.
I later transfered locations within my business to the largo clearwater area and went to a few Dunkin Donuts in that area. Same order, same problem. I think you're employees all need to get fired, I think you need a fresh start. They should at least (and I mean bare minimum have a high school graduate education). I don't even want to start on their new promotion with the spanish omelete. I tried ordering it the other morning, while I was starting at the advertisement on their order menu, and the guy told me they didnt have that and he didn't know what I was talking about. I would love to manage one of these stores, spend a little time showing these employees a thing or two about customer service and what proper procedure entails. I just hope Corporate doesnt walk into one of these stores.



With what you said. They did not repeat my order, and never do. That and I usually wait an average of 10 minutes to get my order.

*and the people commenting above, I'm sorry, you must work for the these companies receiving your what is min wage $5.15 an hour, no wonder why you dont put forth any effort.
Posted by Gidget198787 on 2008-09-09:
At the Dunkin' Donuts in the Springfield, Mass. bus station, I ordered a sausage, egg and cheese on (I can't remember what 'cause they were out of everything else to make it on. That was one of the most awful things I ever ate. The egg was like rubber, and so was the sausage. I had trouble biting the sausage. The whole sandwich was tasteless, like I had no taste buds. I couldn't taste the egg; I couldn't taste the sausage; I couldn't taste the cheese, nor could I taste whatever it was made on. Needless to say, I'm not excited about trying the new sandwiches at Dunkin' Donuts, even though I hear they're very good.
Posted by jessmessica on 2009-01-29:
I'm with you. I've never seen such crappy customer service. I was appalled by my experience at Dunkin Donuts. I'm beginning to think they take the workers who were even rejected by Walmart.
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The Cups ALWAYS Leak
Posted by Gixerrdr on 12/24/2013
CITY ISLAND, NEW YORK -- The cups ALWAYS leak. Very annoying when it becomes a puddle in your cup holder or drips while you're walking around the house. They haven't and probably never will do a thing to fix it…maybe a class action lawsuit will get their attention. Otherwise that's the tip of the iceberg with the city island location. English speaking workers would be nice too so the orders aren't always messed up and you don't have to constantly repeat yourself.

     
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Cheap Company
Posted by Marythibeau on 12/04/2013
The company asks for a review and gives you a free doughnut for that service. The company now will give you the doughnut but not senior citizen discount, it is one or the other.
     
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Posted by FoDaddy19 on 2013-12-04:
Many businesses don't let you combine discounts/promotions, it's not unusual at all. I'm no sot sure that it's Dunkin Donuts who is being cheap here.
Posted by Cwazychicken on 2013-12-04:
as much as it is to get a discount on things, companies do not have to offer one at all. I know a lot of places that don't...
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Overpriced and Undersold
Posted by Bellaflop on 06/11/2013
PENNSYLVANIA -- Went through the drive through and not only were the prices for the iced coffees not clear and listed, but when I order mine I get to the window to find out that it was a dollar fifty over what I pay for the same exact product I pay 2 dollars for at a different location. (well actually the other locations make the coffee better) This will be the last time I EVER goto that location again. Plus the kid at the counter had a ridiculous scum stash and to be honest I don't trust him with my food. Shave your face if you work in food service . It's common courtesy. Very disappointed.
     
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Posted by ilovemyson on 2013-06-11:
Dunkin donuts are owned by different people so they make their own pricing, this happens with any company that is owned by different people.. And just because you work in food service doesn't mean you can't have facial hair and I think it's rude of you to make a comment about it.
Posted by DebtorBasher on 2013-06-11:
I have to agree...I would not eat food that was prepared/handled by anyone with scraggly facial hair. There are 'beard nets' for those with beards...but I still wouldn't like it. Sure, we don't always 'see' who prepares our food in the back..but, If I do see them with the scraggly facial hair, it is my choice to eat there or somewhere else...and I would eat somewhere else.
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