COLUMBUS, OHIO -- I am a seller on eBay and have been for years now and I am really fed up with the customer support that eBay has to offer. It is completely terrible. The worst I've experienced in my life and that's saying a lot since I really have had some terrible service.
Since I have been a member for so long, you'd think they would treat me better since I am more prone to giving them negative feedback if treated wrongly. What makes matters even worse is that I am also an extreme buyer, so I know both sides of the story and buyers are treated slightly better but not by much. The overall support is just terrible.
Firstly as a seller, eBay provides absolutely no security and buyers usually abuse their feedback. But personally I had my account put on restriction because I was "selling too many items." They proceeded to ask for proof of merchandise. If you have a regular account, not a company account, how can you provide proof of merchandise?
They are basically slandering their own motto where it states that they are the place where you can sell old items and earn a little extra money. Who keeps receipts for items you bought for family members or your children years ago? What if it were a gift? It's simply impossible for home sellers to provide "proof of merchandise", period.
Not only were they harassing me by putting my account on restriction. But for over two months I called in every day to resolve whatever issue they had with me. Countless times would they tell me they would call me back or send me an email to address my concerns and I NEVER received a response. They always told me that the department I was trying to get a hold of had no phone support and they didn't know their email address for me to contact them. Sounds hard to believe that they don't know how to get a hold of one of their own departments, don't you think?
Two and a half months later I called back in and spoke with a phone representative and they FINALLY slightly lifted the restriction. Instead of the previous items I was allowed to list (as many as I want), I was allowed to list 5 items. 5 items couldn't even pay for gas money. As a seller since 2007, you'd think they would treat me with a little more respect then only giving me 5 items.
When I threatened them that I would cancel my account completely, only then did I receive a response and after leaving a long detailed message the only part they responded with was, "We do this to all our sellers." Does that make sense to you? We are bringing in all this money for them and they are treating us like **. If it weren't for us then they wouldn't be as successful as they are now.
I felt I needed to voice my opinion because I understand that there are people who cheat eBay and do them wrong, but for me to be a member for that long and to have excellent feedback, there's got to be something wrong with the eBay company.
I sold items on eBay for over a year. I had 100% positive feedback until the end of March. Where do I begin with this? EBay will black mark any seller if you receive neutral or negative feedback or if a buyer opens a case. Buyers know if they open a case it 100% guarantees they get their money back for any reason. This includes them destroying items or sending back empty boxes - eBay kisses their ass. The first bad review was a woman who bought a epad tablet from me.
Two days after purchase I am sending out her order. After I just dropped it at the Post office she gives me a negative feedback saying "worst experience ever". I never got one email from her. Ebay regardless counts it against me! I sold about 50 tablets in 2 weeks. Ebay never put any restrictions or selling limits on me due to being a long time member before they started that. I go on and my account was suspended! They said because my sell gross was 10,000! WTF! I had to submit paperwork about all my electronics. I had no sales due to this. No money for 2 weeks till they approved me to sell.
They gave me 5,000 a month gross. This is not profit! I had 2 buyers open. Not described cases (very common lie with buyers). I got black marked for that. They lie saying items not working bs. Items came back fine. They just wanted their money back. They should just send it back asking for a refund. I then start selling again. I had a buyer receive a tablet and send me an email cursing at me. I told him to return it if he did not like it. He opened a case after I told him to return it. It came back DESTROYED. The buyer took the tablet apart.
I called eBay and had video and picture proof. They still gave him his money back! I then have another guy mad because he destroyed his tablet trying to program it. I told him I don't refund customer damage. He thinks it's because they're fake! He really knew nothing about android programs. He writes a review saying Fake tablet! He calls eBay saying his Microsoft 98 certification makes him an Android expert. Yeah whatever **!
He wrote all my buyers who left reviews! I then get 3 more cases buyer admitting his harassment and lies. Ebay sides with him regardless of all my proof vs HIS MOUTH!! I have facts and documents from manufacturers. They send eBay messages encouraging buyers to file claims due to what he said as well! I talked to eBay appeals and other departments. They tell me buyers are allowed to do what they want! This buyer destroyed my company and so did eBay! No proof just mouth!! My Paypal that Ebay owns is negative and I can't pay it! I am sick of this. I need a lawyer!!
I have been a long time eBay user, a loyal customer and seller, advocate, cheerleader, and even a shareholder of the company stock - but my most recent experience has forever changed my opinion of this company.
My journey to resolve a 2-minute simple situation took me deep into the bowels of eBay's indifferent and arrogant customer service department, tumbling down a black hole I found myself in the pit of customer service hell, snarled for weeks in their labyrinth I was flushed out the other end of this mind-numbing experience having wasted countless of hours of my time, only to find myself no closer to a resolution. Convinced this company couldn't give a damn about customers.
Short story: I sold an item to a buyer that ended up in dispute. eBay settled the dispute in my favor, yet the buyer was still able to leave negative retaliatory feedback, even though their stated claim was fraudulent. My question (and request), is it possible to have this erroneous feedback removed? Much abbreviated "G" rated history of events:
Over the course of three (3) weeks I have spent no less than 30+ hrs on hold.
I have spoken to 22 different customer service representatives and had 6 separate chat sessions.
Each representative required that rehash and re-explain in exhaustive detail, ad nauseam, the same points over and over again (22 + 6 = 28 times) because they keep NO record of your previous call/transcript.
After each lengthy explanation, every representative told me they did not have the authority to help me with this matter, but assured me this would be taken care of, and transferred me to the Trust and Safety dept (who do have the authority) where
Each time I was promptly disconnected or rang busy (19 times).
Each time I was told that if I get disconnected they would call me back. I'm still waiting for those 19 callbacks.
Start over again.
On 3 occasions the transferred call actually made it through (yay!) to Trust and Safety where I was able to explain the circumstances to a live human, only to be put on hold so they could "look into it", and then I got disconnected again.
My initial thought was that my experience was the result of complete unmitigated incompetence, which is almost tolerable. But after three weeks of exhaustive effort and numerous conversations with these staffers, I am convinced I was on the receiving end of a malicious and insidious strategy at eBay to throw up so many unbearable, herculean, and painful obstacles that you get worn out, ground down, and just go away bewildered.
There is no way anyone can justify and explain away the experience described above with a lack of training of staff or simple ignorance in customer service department. This was mean-spirited, arrogant, and disrespectful. The fact that everyone in this department at eBay was "on the same page" exposes eBay's leadership, the intent of their customer service scheme, and their total lack of regard for those who, in the end, pay their salaries. This has been, without equivocation, the absolute worst customer experience I have ever encountered. eBay makes the airlines industry look like five-star JD Power customer service rockstars!
As a consumer: It is unacceptable for any company to treat their paying customers with this level of disdain, disrespect, and lack of regard. I have never encountered this level of unaccountability, ignorance, and indifference at any company I have ever done business with. Thankfully there are other auction-retail options, do I will vote with my two feet, and take my business elsewhere.
As a shareholder: A strategy that centers on giving your customers the proverbial stiff-arm and middle finger is not a long-term sustainable business strategy (This also in part explains why my investment has been in the tank for years). A multi-billion dollar company can fly blind for a long time (maybe years) with incompetent pilots, a dysfunctional flight plan, and a broken autopilot, but eventually this vessel will meet the side of a mountain and crash. It is inevitable.
And as a shareholder I have seen enough to know my investment is not in capable nor ethical hands, so I have sold my entire long term equity position in this company, and will take my money elsewhere. I tried in vain to reach someone at eBay to tell this tale of whoa, but of course I was put on hold, disconnected, hung up on, etc.
This was not meant to be a rant that falls on the trash-heap along with millions of other unanswered complaints. Rather, my hope this ends up in the hands of someone at eBay that actually gives a damn about the company and their customers, and becomes a wake up call for this once great company.
EBay (aka “the eBafia”) is demonstrably a totally unscrupulous, dysfunctional, criminal organization! How could that be, you ask? Well, with much effort and some multi-auction analysis, it can be very clearly demonstrated (see the following link) that shill bidding fraud by unscrupulous professional sellers on nominal-start auctions is rampant on eBay auctions, and the executives “in the know” at eBay, unless they are actually even more naive than they apparently think all we simple consumers are, cannot but be aware of that criminal activity.
And, of course they will say they are not aware, because they do not want to be aware, because if they admit that they are aware of such criminal activity (which they cannot but be, and from which they are profiting), and they do nothing effective about it (which they don't), then they are guilty of the crime of “criminal facilitation”. It's as simple as that!
And, it can also be demonstrated that, contrary to their claims, they do not do anything proactive nor truly effective to prevent such criminal activity. Indeed, they have done the very opposite. During the second half of 2008 eBay introduced anonymous non-unique masking of bidding IDs, which serves no logical purpose other than to deliberately further obscure such criminal activity and aid and abet said criminal shill-bidding sellers to maximize their sale prices, thus maximizing eBay's final valuation fee (FVF).
It's even worse in the UK, where the form of bidder masking makes it simply impossible for buyers to detect the unscrupulous, sophisticated shill-bidding professional sellers that undoubtedly now infest eBay UK auctions. Needless to say sales by auction on the UK site have collapsed to a small fraction of what they used to be. Is it any wonder then that, relatively speaking, buyers are staying away, and eBay's marketplace business, the world over, is still going down the toilet?From an eBay buyer's point of view, the full ugly story of eBay, and the proof of eBay's criminality, at http://www.auctionbytes.com/forum/phpBB/viewtopic.php?p=6502877
It is about time that some competent authority in the US shone a bright light under this slimy rock. eBay: Dead Man Walking! Then there is PayPal— about the only part of the eBay business that is not, relatively speaking, going backwards. PayPal is an unregulated, unprincipled, systemically dysfunctional, amateur organization (just like its ugly mother, eBay).
PayPal and Bill Me Later are not a bank, are not regulated as banks are, do not subscribe the banks' credit card code of ethical behaviour, and yet offer banking-type services, services that would be more appropriately and more competently carried out under the auspices of the real banking community (via their credit card organization partners).
The simple fact is that without the bankers' knowledge of the entities involved in the transactions, PayPal, or any other non-bank provider, will always be handicapped. Non-bank providers will never guarantee anything for the buyer or seller because they simply cannot have the bankers' level of knowledge of the entities involved.
The head turkey at eBay, ‘Noise' Donahoe, has occasionally talked of the possibility of offloading PayPal, because he is just barely smart enough to know that when the major credit card companies do get off their butts and introduce a like card/terminal-less payments system to complement their credit card system, they will do it properly, and the dysfunctional PayPal will then sink like a stone — other than, possibly, on what is by then left of the Donahoe-shrinking eBay marketplace.
Possibly, the banks may even let PayPal keep those problematic customers that the banks, who will always better ‘know' the entities involved, might not likely allow a merchant-type facility. If Donahoe has any brain at all he will be actively trying to sell PayPal to the banks to complement their credit card system; but I doubt the banks would want to lower their image any further by associating themselves with the likes of PayPal; not even for a peppercorn consideration would the banks touch such a dysfunctional amateur operation as PayPal, I suspect.
Does anyone then think that ‘all the banks' are not watching this market segment with interest, and is it possible that PayPal could be having some negative effect on their credit card business? Why then would ‘the banks' not be considering a like system to complement their existing card systems? The simple fact is that anything that PayPal can do ‘the banks' can do better (read ‘properly') and, after all, every internet banking user is already set up to receive such a service directly, efficiently and securely, from their bank.
Do we then need to offer the banks and the major credit card companies another such monopoly-type situation? Ideally not. But, having said that, within the credit card system the individual banks do (marginally) compete with each other on terms, interest rates, etc. Regardless, it would be nice to have a card/terminal-less system that worked efficiently and effectively—as does the banks' credit card system. Regrettably (or thankfully, some say), PayPal does not have such a partnership with ‘all the banks' and so PayPal can never offer that same effectiveness.
My only surprise is that ‘all the banks', via their credit card partners, have not yet offered their own system. When they do, I suspect that it will be bye, bye, PayPal—you most ugly of daughters. And, more importantly, we will then have a system that works properly, just like our credit cards do! In support of the above comment I offer an introduction to the full sad/ugly story of eBay/PayPal at http://www.auctionbytes.com/forum/phpBB/viewtopic.php?p=6502877
How did this clown, this clown Donahoe, ever get to be CEO of a listed public company? Oh, that's right, she who would be governor of California selected him. Donahoe is undoubtedly going to go down in US corporate history as the man who literally did ‘kill the golden goose'. And, if you want a laugh or a cry (whatever moves you), take a look at this recent video interview of this clumsy, inarticulate, chimpanzee (the hand language tells it all) at http://www.youtube.com/watch?v=kgmBYHOvb8Q&feature=player_embedded
eBay started out as such a great idea! People who had something they no longer wanted could pay a REASONABLE fee to show it to people online who might be looking for it. It was a "win/win" situation, most of the time. The feedback system wasn't perfect, but "nothing" is ever perfect. Yes, there may have been some abuses by sellers... but, in the long run, those abuses would cause the sellers to lose bidders, thus making eBay unattractive to them.
The feedback system allowed individual buyers and sellers to determine their individual level of confidence in the person with whom they were considering entering into a transaction. I have been buying and selling on eBay since 1999. With the exception of one or two transactions, out of many many hundreds, even thousands, I have had very few negative experiences, that is, until eBay began making the changes that have resulted in RABID buyers... By RABID, I mean, buyers who KNOW that I no longer have ANY power in the transaction.
They know that I can only leave them POSITIVE feedback, or nothing. They know that they have "buyer protection" through eBay and Paypal. They know that they can claim an auction item was "significantly not as described," whether that is true or not. They can "claim" anything and eBay and Paypal WILL support them because eBay has decided that the BUYER can do no wrong. eBay has decided that their CUSTOMER is NOT the individual who PAYS their OUTRAGEOUS fees, but the Buyer.
So, if an unscrupulous person "buys" something from a seller and pays through Paypal, then, receives the package and claims the seller put a brick in it, Paypal will refund the buyer's money and eBay will allow the buyer to give a NEGATIVE feedback comment to the seller AND issue a "Seller Non-Performance" strike against the seller.
There is NOTHING the seller can do to prevent this.... NOTHING. And, once the seller has been ripped off by the unscrupulous buyer, they cannot leave ANY feedback other than POSITIVE. And, IF they say ANYTHING negative in the "positive" comment, eBay will remove it.
The unscrupulous buyer may now move onto another unsuspecting seller, rinse and repeat. I am constantly reading messages from prospective buyers who tell me "I have 100% positive feedback from buying on eBay." What a JOKE!!! 100% positive feedback as a BUYER??? That means NOTHING! Because, the seller you just RIPPED OFF CANNOT leave you the NEGATIVE that you DESERVE because you are a liar and a thief.
Additionally, there are very few "checks and balances" in place to verify or validate a "buyer" on eBay. eBay wants anyone and everyone to "buy", because eBay has come to believe that the way to restore INVESTOR confidence and eBay's stock price, is to bring more BUYERS to eBay. Sadly, eBay's beancounters don't realize that a transaction requires TWO parties... the Buyer and the SELLER, and that the SELLER is eBay's customer.
My hatred of eBay and Paypal grows exponentially, every day. I have never had such a vehement opinion about them, and, in fact, for the first 8+ years of my experience using them, I was, for the most part, pleased with our "relationship." But, eBay has turned me into a prostitute. I earn the money and turn approximately TWENTY PERCENT over to them. They take it, and keep it. If I come across an unscrupulous "customer," that's "my" problem. eBay does not support me in even the SMALLEST way.
If wishing for something made it so, eBay would disappear into the sewer and its management would all be on the street wearing signs that say "Kick me, I contributed to the ruination of eBay." So, you want to sell on eBay? Get ready to bend over and don't say I didn't warn you.
SAN JOSE, CALIFORNIA -- EBAY SUCKS!!! I would think very hard and long before I ever sold anything on eBay again. After my father died, I sold some of his foreign currency collection on eBay. Not being a currency collector or having any knowledge at all about selling currency, I posted my items with no description other than the word “circulated” which they were. When I posted my scans of the bills, I paid eBay extra to have them enlarged so that the bidders could examine them, ask questions, and make up their own mind. I encouraged questions in my “terms” section.
There was absolutely no way that a bidder could guess that these bills were uncirculated or about uncirculated. The scan clearly showed that someone had typed a date, (month, day and year) on the rim of the bill. The bill was sold, money received and shipment was successful. I next get a demand by the buyer that he wants a refund because the bills did not rise to his high standards. Since he never asked any questions and I never set out to deceive anyone, I interpreted this as “Buyer's Remorse” and refused to grant the refund.
The next thing that showed up was defamatory, nasty, unjust negative feedback which pulled my buyer satisfaction score way down. I repeatedly contacted eBay and explained my side of the story and even wrote a letter (with attached documentation) to the president and CEO of eBay. I asked that this negative feedback be removed and my score restored. Their answer was that the feedback did not fit any of eBay's few reasons for deleting feedback, that it would compromise the integrity of the feedback system to do so and that they weren't responsible for what buyers would say.
So, aside from getting a court order, I'm out of luck even though I didn't do anything wrong or try to mislead anybody. eBay has removed the option of a seller to give negative feedback to a buyer because they don't want the buyers to be discouraged and not bid while the seller has very little protection against the unreasonable demands of a buyer who can retaliate and ruin a seller's reputation on a whim. So MY integrity can be compromised but eBay's feedback system can't. In other words, every seller MUST be prepared to give a refund on every item they sell, to every bidder for any reason no matter what, or face unjust negative feedback.
Even if you stipulate, “All Sales Final,” the buyer can still demand a refund and post negative feedback which lowers the seller's score when they don't get it. That's feedback extortion! Well, eBay, you can take your business and shove it up where the sun don't shine. I WILL NEVER DO BUSINESS UNDER THOSE RULES UNTIL YOU GIVE MORE PROTECTION TO THE SELLER.
Anyone who does sell on eBay, or is thinking about it, is warned that you could be the next one that eBay screws. Then again, after you get the item back and pay the refund, you can always re-list it on eBay again and pay the listing fees for a second time. Either way, you lose and eBay wins!
PRESTONSBURG, KENTUCKY -- I am on disability and was trying to make it. I sold items over $600.00 in a month and a half, yet there is a low amount in my account, the rest went for items listed. Then I sold an item worth $170.00. Now it is on hold because buyer said she did not get it. I gave information that showed I mailed it. Don't sell out of the USA, you get ripped off. That money was taken out of my account and put in her's, after eBay/PayPal had been told at customs that my item was there, still on hold.
I retained a lawyer with some friends of mine that had been through the same thing. Right now, our group has grown to 143 people. We are taking our downloads and tracking numbers, and printed where it shows. We will not be cheated anymore. I lost items, but no more! I want justice. We are also going to squeaky wheel.com, also to the B.B.B.
FREEBIE Time on Ebay. Go get your free products compliments of EBAY. Let's take a long look at what is EBay. First we look at the agreement conditions and their incorrect wording and meanings. They try to state it's not an auction only a platform to allow buyers and sellers to trade. An auction by any standard, all fees apply and it's run on a normal web auction lines. Now consider there is more private person selling online than dealers, yet EBay classifies everyone as trade or corporate sellers so the trade practices laws apply but in all cases they do not.
Like any auction event trade the auction laws are simply buyer beware. So why do this, well it's a game EBay's plays, they classify the buyers having 90% protection and the sellers almost none. Again one must take a serious look at how this is set up and why, the system is derived around a feedback from the buyers to the sellers and the greater the amount of good feedback the higher the sales will be. But the catch with EBay is only three bad feedbacks and the seller is terminated and in a real dirty tricks way.
On Termination everyone is let known this trader is a crook and all sales or pending sales will be cancelled forthwith, the business of this trader is over due to non credibility. Consider many have been in operation for years and have gathered thousands of good feedback, great seller, great product, all lost. Totally unfair of EBAY.
Take a look at many of the seller auction. One would see disclaimers to the fact of offering the buyer the opportunity to contact them to sort out any problems before and red bad feedback it placed. Fear of being terminated is always high on the list.
What EBay is doing is scaring the Sellers to give away free stocks and or credits to keep his place on EBay. If one was stupid enough to try to fight this with either EBay or PayPal the seller would be at a 99% disadvantage and will lose, even if the buyer is lying. Under the conditions the buyer can say it was not as advertised, say anything or not received it makes no matter, so the buyer can get a free products every time. Most sellers give products and credit away. As it cost more to be terminated. Than losing a single item.
Now if it goes to a fight and the seller states he wants the product returned before a credit is raised and that would be the best method for all. But PayPal has a stupid method. It lets the lying buyer go and get a Post or freight tracking number and they credit on that, the buyer does not send back the item it's only method of Instant credit with no checks.
Here is an international comment from a seller and his reason to change way over the cost to cover that problem: When I accept a payment without insurance all you have to do is saying PayPal that the item didn't arrive at your place, then you get your money back. If it really arrives or not! Is this reason enough for you. IT'S FREEBIE time for everyone on eBay as that's their rules.
This only applies to the lying cheating buyers as any honest buyer would first send an email to the seller explain his/her problem and like most sellers that would be taken care of. Here is one good seller that got the chop by 3 sellers saying bad things about the products, did eBay consider this no, he/she is history... Swimwear company. And this one was an excellent seller with over 4000 great feedback comments and eBay did not consider that.
What happens is the red bad feedback is placed online first and no amount of talking to these buyers would produce a result as it's only free item they are interested in. Ebay rules SUCK. They are designed to protect Buyers even if they are dishonest.
I have been selling on eBay for 6 years now and we have and had too many problems with their policies. First of all there are no Seller Protection and eBay is just turning the consumers into thieves that can and are able to rob and steal daylight without having any fear. Here is an example that has happened to us recently:
A customer bought a transmission from us that came with 30 days warranty and 7 days exchange starting from the day received. The customer contacted us after 38 days saying that we sent him a wrong transmission, he asked us to give him another transmission or he will open a dispute with eBay against us. I called eBay and reported the problem, eBay asked me to communicate with the buyer through emails and I did and the next thing I saw was a Dispute opened on eBay.
I asked the customer to email us pictures of the transmissions showing us the difference but since he knew he was wrong, he Escalated the case and eBay closed the case in buyer's favor and asked him to return the transmission back to us.
I called eBay and spoke to Appeal Dept and explained the situation that he should at least allow us getting those photos before closing the case and the respond was, it is really funny (the representative told me that since the decision is made they can not do anything and I should wait until I receive the transmission and once it is received then I can appeal it and it eBay made a bad decision then we will get our money back). We have heard this so many times before. Last time when we called eBay reporting the problem, eBay told us that they can not do anything and we should report the buyer to the local authorities (Police).
We called the Police and they told us that is a Civil matter and we should take the buyer to court. The buyer was in Washington State and we are in Texas and when I call back eBay explaining the situation, eBay told me that they can not do anything about it. We are doing our best to do a clean and honest business but in return eBay is teaching and protecting these kind of consumers how to buy, use and then get your money back from sellers. My only hope and wish is that somebody do something about eBay's extortion.
Around 2 years ago, we called eBay and kind of argued with our account representative and he then suspended our account for around 5 to 7 business days and the reason because we fought for our right, and then reactivated our account with being managed and we got 8 Negative feedback in 1 month plus losing so many disputes.
The other day, I called our local district attorney and she told me that the only people that might do something would be the lobbyists in Washington D.C. but since they get so much contributions from eBay, I am not sure even if they do something about eBay's policies. Thanks and hope someone do something to help us!
Buyers beware. I was a eBay member for 6 years, with 100% rating. It started to go wrong when I bid on a all leather belt and won but the company never responded. When I contacted the seller, I was told they sold out of that item and they would refund my money but I found the same belt on many of their other listings and on their Store site. I contacted eBay and was told if they gave me my money back what was my issue? Duh, I wanted the item but they didn't want to sell it for price I won bid at. Then, it all broke loose when I bid on a very popular DVD and won. I paid for the item through PayPal as I always did and forgot about the transaction.
The next day I received an Email from eBay telling me the item was removed from their listing as they believed it was a fraudulent item and if I hadn't paid for it yet, don't and if I had, file a dispute form. I did everything the Email told me to do. In the meantime I needed the DVD for my child, another duh moment that is why I bid on first place. So I went back to the drawing board and bid on another and won. Well, I never got resolution on first DVD transaction.
It took me forever to get ahold of eBay and once I did they told me since I received the item I would have to deal with seller direct. (Okay what's wrong with this picture?) And one small problem, seller was in China but represented themselves as being in USA until item was received with China address on it. When I told customer service representative this he didn't seem concerned, I also explained I had already bid on same item from different seller and received it. His response was, "Well who told you to do that?" As if, how rude and if it wasn't for their first stupid Email, I would have received the item and would not have had any hassles.
I attempted to reach seller but site was no longer available. So, second attempt to contact eBay customer service went no better, I was told to return the item AT MY EXPENSE and then if my money was not returned eBay would give me my money back but I had to provide a tracking number to them. I mailed item back to China, cost me $32.00 to mail and no tracking number available due to out of country address because once item leaves USA no way for Postal Service to track.
Final decision by eBay resolution center was for seller, since I could not provide a tracking number for an item that was supposed to be sold in the USA in the first place. So I would not recommend buying any item on eBay ever. Their cookie cutter rules and so called "customer protection services" actually screws you, but seller came out smelling like a rose.