CALIFORNIA -- eBay and its sidekick Paypal, just too many unpleasant experience to mention this year. Really went down the pan. With the DSR rating disaster, along with eBay more or less condoning and enabling theft, eBay is a revolving door for eBay sellers. Here today, gone tomorrow, nothing you can do about it. With the tide of junk and lowball listings coming out of Asia, it's a pain to wade through so much crap.
To give you some idea how unreliable eBay is now, remember, they claim you can 'Trust' them? If your eBay DSR ratings slip into the 1-2% range of low ratings, it could be two buyers don't like standard USPS prices and slap a low DSR rating for something nothing to do with the seller.
That is, just 1 or 2 customers in a hundred... eBay first withholds your funds for 21 days (could be illegal) then caps what sales you can do, then blocks you, anyone in your family or associated with you, from selling. Permanently. Without warning. Do you and your family and anyone connected to you want to be victimized, blocked from selling, permanently? For no reason, without warning... eBay is dead from the neck down, a bad risk for buyer and seller.
Quote: The daily operational work is now focused primarily on retaining the top 5% of buyers/sellers, many of whom have lost their patience with the continually increasing complexity of doing business on the site (fee structures, buying/selling policies, feedback system, etc.) (insider)
Quote: On the one hand, they say they still care about the small businesses and sellers that made eBay what it is today but on the other, every action they are taking says otherwise. We have totally alienated our customers. (insider)
Webstore, bonanza, ebid, aquabid are far more pleasant places to browse. They are better websites. Am all ears for other interesting listing, auction websites as there are sellers out there with great stuff which I'd like to find. Are they going to list their precious gems on eBay? I don't think so. Am a bit out in the sticks and browsing special interest websites within the USA improves the postage costs.
CALIFORNIA -- I have built a business selling surplus on eBay over the past 12 years, and now have 3 warehouses and 250K of stock in specialized machinery. I returned from vacation yesterday and found an email from eBay saying that all 400+ of my listings had been cancelled and that I was prohibited from selling on eBay indefinitely??? NO rhyme or reason given.
Foolishly, I called their Customer No-service, waited on hold for 10 minutes and some oriental person who could have cared less finally came on and told me that one of my seller requirements (???) was 135 instead of 100 (of what, I do not know and she could not tell me). I asked what I had to do to be reinstated and she mumbled around about seller requirements for 5 minutes until I finally asked (again) if she could tell me 'how to be reinstated'. She had to transfer me for that....
I waited on hold another 25 minutes and another oriental answered and began to tell me that I had been restricted indefinitely, until I told her that I had been through all that and just needed to know what had to be done for reinstatement. She said that it was indefinite and that I could not ever sell on eBay again. I asked "never again, never in the future?" and she said yes, never. They both could speak what I would judge to be 50% English.
So I'm sitting here with all this inventory that is only marketable nationwide (no one within 50 miles would even know what 90% of it is). Three warehouses full and overnight I'm out of business. This after I have been with them over 15 yrs., spending $1,000-1,500 per month in fees with them, not counting the PayPal, and shipping ripoffs, for the past few years. At this point I am so numb that I can't even tell my family. eBay does not even have people on the phone who can talk intelligently about THEIR business, and they DO NOT CARE!
I am an honest eBayer for 12 years and now they suspended my account because my ex boyfriend used same address few years back, ridiculous!!! How am I responsible for whatever he did to get his account suspended??? And cust service sucks as they lie and barely speak English, keep repeating same phrase instead of actually looking at account history. Stupid representative kept telling me I created account after other user was suspended... My account is 12 yrs old and other one is opened 2 yrs ago???
No math skills apparently needed to get hired there!!! Too bad this was a good place to do business on but I had pretty bad experience with them lately and this is last straw!!! Morons support fraud by suspending people instead of looking for the ones committing fraud.
INTERNET -- I have been selling on eBay for 13 years. Lately I found that Unofficial pressings of records are listed by the hundreds if not thousands. I have sold 5 or 6 this month alone. So now a Pink Floyd Live recording I had listed, and it had a bid and multiple watchers, was pulled from eBay completely because of Copyright Violation. I respect this to a point. But there are a couple others of same thing on eBay currently, and they were there before my item was listed about 5 days ago.
Now I can't even contact the bidder that had bid on item because the Listing info is gone, into the void. I guess it's my fault I didn't print out as I listed it, but to be removed as if it never existed, this is scary. Lastly, why am I the sudden criminal, or victim in my opinion when hundreds of other Pink Floyd unofficial pressings are currently still on there. The email from eBay said: "The rights owner or an agent authorized to act on behalf of the rights owner, Pink Floyd Management, notified eBay that this listing violates intellectual property rights. When eBay receives a report of this type of violation, we remove the listing to comply with the law."
Again, I respect music ownership, but thousands of these are out thereby many different groups, and it seems being sold on eBay all the time. I'll bet Pink Floyd members no nothing about my item on eBay so who is "Pink Floyd Management? Anyway, I should end all my listings, and close my eBay account, but this month I am selling more items than I have sold in the last 5 years! Anyway, I feel I am a scapegoat and let's see if any of my other items now listed, including another Pink Floyd, get pulled or not.
There is something very bad about eBay's policy. They are not loyal with their customers but they are loyal with PayPal. When eBay gets paid by someone that buys something from the seller, they immediately turn the entire amount over to PayPal. Then PayPal takes their percentage out of the entire amount. Then eBay bills the seller for their percentage of the sale. I think there is a little back scratching going on between their eBay and PayPal. Do you not think that eBay should take their percentage out before handing the money over to PayPal? Then PayPal could only profit from a smaller amount of the pie.
EVERY TIME I have dealt with eBay I have had issues. I own a retail shop and just tried them again with MORE issues! They are impossible to deal with. They have ZERO seller protection, and they are just down right horrible. In 2009 I owned a cellphone store where due to a change in their policy I lost over a thousand dollars and this time I've sold an item to a buyer who is obviously trying to scam me and yet eBay has my account locked up for 400$. RUN! DO NOT, I REPEAT DO NOT use eBay To sell anything!! I will never use them again!!! I use Amazon all the time with NO issues!! From now on it's Craigslist and Amazon for me!! NO MORE EBAY!!
SAN JOSE, CALIFORNIA -- This lousy online auction company puts into effect any rules that make them as much money as possible period! Sellers are burdened to death with endless fees and are not able to leave feedback any longer. Neutral or negative feedback scares off buyers and eBay does not want that. Ebay can opt to wipe out negative feedback, on a whim, if they feel it messes with the cash flow into the company. It is a private company and I was told, by a representative, that for eBay it is about the numbers and someone has been determined to be a detriment to these numbers. The account can be suspended anytime eBay sees fit.... The rules constantly change.
Buyer protection?! What a joke! Sometimes sellers are really untruthful about their products and if you open too many cases because of this, you get in trouble. It is what it is and if the sellers suck, which many do, the buyer has to deal with it.... I wish a really good auction site would avail itself. I wish eBay would fold, they deserve to!
CINCINNATTI, OHIO -- A customer of mine decided he wanted a refund AFTER 30 DAYS. My GUARANTEE is for only 14 days!! His reason for a refund was "Item not as described." It took this customer 30 days to see that the item was "not as described" and the resolution center agreed with this ridiculous nonsense and issued A FULL REFUND!! They are running a scam! They don't follow or abide by their own rules and regulations. I left this scam company. I was a buyer/seller with eBay for several years. I now see them for the scam company that they really are. They are not worth my time.
To start off, I had well over 100 feedback, all positive. I was wanting to buy a Coach purse for my wife, so I went to eBay. I found a purse for $99, and the seller was supposedly from Youngstown, Ohio, so I thought since they are here in the United States, I shouldn't have a problem. It was a "Buy it Now" auction and had a quantity of more than 1, so I did the B.I.N. and paid for the purse.
The next day, I noticed it said the auction was cancelled. This was after I already paid. I sent eBay a message asking what I am supposed to do. They said since I already paid, I would have to wait and see if I got the item. 2 weeks had passed and still no item. I did the resolution center thing explaining what had happened. Next thing you know, I am kicked off of eBay!
I called eBay and asked why I was getting kicked off. They told me they couldn't tell me why because of some b.s. rule they have about privacy or something. I did receive the purse about a month and a half later. It was sent from Beijing, China. A little ways from Youngstown. The thing ended up being a fake obviously. I didn't even give the wife the thing. I was too embarrassed to give her a fake Coach. I ended up selling the thing for $50 and calling it a loss.
I got screwed twice by eBay and wanted people to know what can happen if you aren't careful. EBay could give two ** about you. And don't get me started on selling on eBay... If someone doesn't pay for your item, you can only ding them with an unpaid item mark. You can't leave negative feedback on the buyer, but they can give you negative feedback.
I have used eBay for a long time and have multiple accounts for personal and business uses. Typically I find eBay a great source to sell and purchase things and have never really had any problems, until recently. I recently listed an item on eBay for sale, a Bearcat wood chipper. After the sale was completed I was notified that my funds are pending and will be for up to 21 days after the sale. Reason being is that this particular account I'm using does not have an extensive sales history (understandable).
So I spoke to a customer service supervisor and told them that the buyer is going to pick up the item in 2 days. I was the told that because it was to be a pick up instead of shipping it with a tracking number it was for sure going to take 21 days to release my payment from Paypal. I spoke to Paypal about this and they told me it's all on eBay. That they have to release the funds to us, that there is nothing they can do.
So I called a supervisor at eBay again and explained the situation. Told them that the buyer is coming in 2 days to pick up the purchased item. And again they told me that I was going to have to wait 21 days to get my payment. I told them that I was not going to do that. That I would not give over my item and wait for 19 more days until I get paid. I told them that I would not honor the sale and would deal with him directly. The supervisor then told me that he would allow the funds to be released after the buyer picked up the item and gave positive feed back. The buyer did both.
I called eBay to get the funds released and spoke to a different supervisor. Gave them the case information. He reviewed it and said, "nope there is nothing we can do about it, sorry." He made every excuse in the book not to release the funds and said that the case info has no notes in it but for me to call back. After arguing with this idiot for 10 minutes and his refusals to advance my call to his supervisor, needless to say, I was furious.
I called a different department and spoke to a different CS agent and she is looking into the situation and will do whatever she can do to help me. And she also read exactly what was in the case notes. And the first supervisor did put in there that a supervisor can release the funds after positive feedback is received and the item is picked up. So that idiot supervisor is a fat liar!!! Anyway the saga continues. Stay tuned...