More than 200 BBB Complaints
My recent order with eFaucets.com has added one more complaint to the over 200 already received by the BBB. Please do NOT give this company your credit card, they are unethical. I placed an order with ... read full review3 Replies - Latest reply on 07/09/2013
Dealing with the company has been a very bad experience. Anyone please stay away. They leave you on hold 20 minutes before they get back to you. I just wAnted a simple answer about my order and it was a long experience. Plus the fact they were rude, and threatened me saying I could not cancel this order at all if I was unhappy with the product.
2 Replies - Latest reply on 02/16/2011Add reply
I tried going directly to Kraus manufacturing company to see if I can get help there and the manager named Dan was just as rude. I think he worked for e- faucets and went thru the same training. Stay away from both companies.
Let me start by saying this company has to know their employees lie and treat customers like crap. Ordered five items got two approximately five days later waited another week then decided to call and inquire on status of remaining items. After long wait on hold was asked what items have not been received before I answered thought shouldn't they be telling me what items haven't shipped?After I told this ignorant so called customer service manager the items she informed me it would take an additional three weeks for these items to ship. I told her I wanted to cancel the rest of this order as the lead time is totally unacceptable, this lady tells me she would put in a request a request really?I told her I am not requesting to cancel I am telling you to cancel it to make a long story short this lady sends me an e mail one day with her title as customer service manager the next day I get another e mail from her her title now is assistant manager do not order from this joke of a company!!!!Add reply
HAGERSTOWN, MARYLAND -- I have ordered 3 Moen faucets from efaucets.com and a shower valve. The two faucets and valve arrived within a few days. One of the faucets could not be installed because it was missing pieces and the valve was not the right item. I don't know who to blame. Moen's customer service was great and sent replacement times without causing any further aggravation. Although, the project completion was delayed. Returning the valve to efaucets was a hassle. I did not want a replacement, but they sent one anyway. I was told that if I want to return I need an Return Authorization number and pay for it myself. The third faucet did not arrive within a few days. When I called, I was told it was a "special order". Initially, when I ordered it, the website stated it was in stock, but I double checked with the sales person who also said it was in stock. If I had known it was not, I would not have ordered it.
I was then told it would not arrive for another few weeks. I had to cancel, pay a fee, and order from another website Irawoods.com that I have ordered from before and not had any issues.
RACINE, WISCONSIN -- In June my boyfriend ordered the following bathroom accessories: Fontaine Bellagio NF-BA4-BEL-CP ($107.25), Cifial 422.225.625 and 421.650.625. They were promptly delivered.
6/9/2010 He emails Efaucets ... read full review
My first online complaint~~ever!
WISCONSIN -- I wish that I would have found this site before I ordered from Efaucets. My contractor had ordered a faucet from Efaucet and didn't have a problem so he recommended them to me. Here is my story. The ... read full review4 Replies - Latest reply on 01/10/2012
EFaucets a total RIPOFF
RACINE, WISCONSIN -- I ordered a part and was lied to when told it was available and would ship in 3-5 days. After 2 weeks of no part I tried to cancel order but was told I could not cancel and it was already being shipped ... read full review3 Replies - Latest reply on 05/25/2011
Miserable customer service
I purchased an American Standard Titan Pro Round Front Triangle Toilet (2846.016) from them online on 7/17/10. Their web site then shows the status as "waiting on carrier" (as in waiting on confirmation ... read full review
The customer service is the absolute worst ever. I purchased a kitchen faucet online, and then wanted to make a change. When I called Sunday, I was told no that they were unable to make changes on weekends. When I asked to just cancel, I was told cancellations were not allowed on weekends either. The customer service person "Savannah" was unbelievably rude, getting into an argument with me and pushing me for a fight. I finally called Monday to cancel my order and was told there would be a 25% cancellation fee! My next call was to my credit card to dispute the purchase.
Obviously this company has no customer service training whatsoever, and they must make the bulk of their money on change and cancellation fees. A truly dishonest, rude, and slimy company. Beware, there are much better online alternatives!
EFaucets.com is dishonest
RACINE, WISCONSIN -- I ordered $4000 of bathroom fixtures from eFaucets.com for several bathrooms. I ordered, they shipped, everything seemed ok. So I kept giving them business. And then this happened.
Their website ... read full review2 Replies - Latest reply on 02/19/2013
RACINE, WISCONSIN -- BUYER BEWARE. eFaucets.com should be investigated by the authorities! Déjà Vu...as I read ALL the complaints my experience was extremely similar. I placed an order. The $800+ was IMMEDIATELY debited from my account. I wait one month for the order to arrive even though it was advertised for 1 - 2 weeks. I don't receive the order. I call customer care. They are arrogant and lied EVERY TIME I communicated with them. They tell me item is on back-order. I call the mfg and they confirm that the item IS available (in multiples). I call eFaucets back, they claim it will be another 2 - 3 weeks. I cancel order, THEY DON'T REFUND $$$ and I'm still waiting for refund. DO NOT USE eFaucets. If you want an honorable online plumbing outlet contact FaucetsDirect.com...they are HIGHLY customer focused organization and delivered the same item I ordered from eFaucets in ONLY 3 days.1 Replies - Latest reply on 03/07/2014Add reply
Ordered from eFaucets. com on Jan 1st. Ordered 2 items. Kohler sink and toilet. both items arrived in perfect condition. driver was rude and rushed me while I was trying to inspect the products. Overall great experience. Add reply
A faucet was ordered but I was never told it was out of stock. Cancelled the order on May 24th and have been told every time I call or email that they have credited my account. NO CREDIT after 3 months of trying. DO NOT use efaucets.com EVER. Add reply
Purchased a kitchen faucet replacement part - did not fit and called customer service for a RA#. was on hold for 10 minutes but the phone message said I was first in line for service.
2 Replies - Latest reply on 07/20/2013Add reply
When I received the instructions to return this item, I had to follow a 10 step guideline.