eFaucets Faucets Consumer Reviews - Page 3

WISCONSIN -- These guys are dirt balls. I ordered a couple of pieces of hardware and received an email that it would be shipped out that day. They never told me that it was not in stock and when it did not come in a week, I called only to be told that it was a "special order" and that it would not come for a month. They never told me it was out of stock and that that had to "special order it". I then instructed them to cancel the order and was told they couldn't. I've been on the phone now for 38 min and I'm still trying to resolve this. Oh, they just disconnected me! I have dealt with dozens upon dozens of companies on the internet and I have never had this type of problem. Stay well, well away.

RACINE, WISCONSIN -- I ordered a fan from them and also like others was drawn in by the "free shipping". It has been nearly three weeks and item still has NOT shipped nor will they give me a ship date. Customer Service and manager were useless and rude. I was told I would receive a tracking number for shipping within two to three days and still that hasn't happened either. I was also told I couldn't cancel the order even though they charged me weeks ago and still item has NOT shipped and no ship date info in sight! Don't get fooled by them and DO NOT BUY FROM THEM!!!

A faucet was ordered but I was never told it was out of stock. Cancelled the order on May 24th and have been told every time I call or email that they have credited my account. NO CREDIT after 3 months of trying. DO NOT use efaucets.com EVER.

After reading all the unpleasant reviews, I was really nervous that I either would not receive our faucet or it would be the wrong color or style. I ordered it on February 10th and had our faucet by February 15th. The packaging was adequate and the faucet arrived in perfect shape. My husband easily installed it and it looks gorgeous against our new granite counter top. It was a flawless transaction. The faucet was about $60 less than what we were about to pay at Home Depot. I would order from eFaucets.com again.

Efaucets will add a so called "buy safe" charge to your bill at check out. This charge is cleverly hidden during the order process and looks like sales tax on the invoice. What it really is, is a way for them to advertise lower prices than the competition but actually charge you more! This company should not be trusted.

12-26-10: The worst customer service I have ever had the misfortune to deal with. I'm still waiting on an order I placed on 11-22-10 that they said I would have within 3 weeks. They have no follow-through at all. They make promises that are never kept.

Ordered my faucet, got an instant reply from them, they charged my account and now one month later, I have not received the faucet and you CANNOT get in touch with customer service!!! I did the live chat and told her I wanted to cancel my order, she said she couldn't do that and would send me something in my email. Do NOT order from this company!!!! You will be sorry!!!!!

The customer service is terrible. They'll ship the product and bill you, but after that you're on your own.

I suggest you stay away. They tried to charge me 5% restocking fee on a product they never delivered and didn't even have in stock. Customer support was beyond rude and unhelpful. Stay AWAY... Hands down the worst online retailer I have dealt with.

They have an ironclad return policy and will charge you 15% restocking even if the issue is their fault. Buyer beware.