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eFaucets Sinks

12 Reviews & Complaints

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Posted by Bjwhite on 01/24/2012
HAMILTON, NEW JERSEY -- I ordered the incorrect sink. Within minutes I caught my mistake. I tried cancelling but no such luck. I called the company and they said they could not cancel because it had not yet been processed. I got an email and said it was being processed. I cancelled again. I received another email and said preparing to be shipped. I cancelled again. I got another email and said it was shipped. I received it 10 days later. I called and told them I had tried cancelling. I requested an RMA# to return it. It took 5 days to get that number and it said I May be charged a 15% restocking fee. I called and asked them if that could be waived because I had tried to cancel. They said NO. They are going to charge me approximatley $85.00 for something I will not have. That's some CUSTOMER SERVICE. Never again.

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Bad customer service
Posted by Remodel on 02/16/2011
Dealing with the company has been a very bad experience. Anyone please stay away. They leave you on hold 20 minutes before they get back to you. I just wAnted a simple answer about my order and it was a long experience. Plus the fact they were rude, and threatened me saying I could not cancel this order at all if I was unhappy with the product.
I tried going directly to Kraus manufacturing company to see if I can get help there and the manager named Dan was just as rude. I think he worked for e- faucets and went thru the same training. Stay away from both companies.
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Posted by Alain on 2011-02-16:
Efaucets has a history of poor customer service complaints both on this site and others. Hopefully your review will save some fellow consumer from going through your experience.
Posted by Disaster Worker on 2011-02-16:
Too bad you didn't read all the complaints here first. I almost bought my husband a gift several years ago, but after I read the hundreds of complaints against this company, didn't place the order. So glad I didn't!!
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Do Not Purchase From This Company
Posted by MoonWoman on 01/31/2011
I ordered one item and was told it was in stock, but would still take 2 weeks to receive. The item did not arrive after two weeks and I had to go to a local store to purchase the item. Turns out I had only saved TEN DOLLARS by using this horrible online company. When the item finally arrived (a week late), I called to get instructions for returning. I waited on hold for 10 minutes and was then told to wait 3 to 5 days for instructions to return to come via email. I waited a week for this email and instead received AN ORDER CONFIRMATION (which I had never received before?!) but no return instructions.

I just called AGAIN to get this info, and waited on hold for FORTY FIVE MINUTES. That's right, I said 45 minutes. This company is a scam. They have horrendous service and you don't save that much money. Save yourself the grief and buy somewhere else!!
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Posted by Alain on 2011-02-01:
There's no reason I can think of to ever use Efaucets. Efaucets, Ashley, and Whirlpool should get together.
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Great Experience!!!!
Posted by Trishiafar on 01/21/2011
I ordered a sink on Monday evening and it was delivered Thursday during a snow storm! I called the night I ordered the sink for delivery and talked to someone that night. They were polite and responsive to my needs. They followed up our conversation with an email. They sent an email the next day with the shipping information. Did I also mention the price was lower then in stores as well.. Lastly I was so surprised at the careful way they packed the sink. It was amazing. Outstanding service would recommend

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Posted by Alain on 2011-01-22:
An Efaucets compliment? I don't think I've ever seen one before.
Posted by tnchuck100 on 2011-01-22:
Even a blind squirrel (eFaucets) will find a nut occasionally.

It is good to see a customer did get what they expected. Congratulations are definitely in order.
Posted by jktshff1 on 2011-01-22:
will wonders ever cease?
Posted by madconsumer on 2011-01-22:
great review.

very helpful.
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Worst company worst customer service ever
Posted by Jimmi565656 on 01/19/2011
Let me start by saying this company has to know their employees lie and treat customers like crap. Ordered five items got two approximately five days later waited another week then decided to call and inquire on status of remaining items. After long wait on hold was asked what items have not been received before I answered thought shouldn't they be telling me what items haven't shipped?After I told this ignorant so called customer service manager the items she informed me it would take an additional three weeks for these items to ship. I told her I wanted to cancel the rest of this order as the lead time is totally unacceptable, this lady tells me she would put in a request a request really?I told her I am not requesting to cancel I am telling you to cancel it to make a long story short this lady sends me an e mail one day with her title as customer service manager the next day I get another e mail from her her title now is assistant manager do not order from this joke of a company!!!!
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Never again!
Posted by Powpag on 01/05/2011
Worst customer service experience ever. Wish I had checked reviews first. Rudest people ever after being on hold for over 45 minutes. Item not delivered when promised. Called to check availability - they lie about delivery time to get you to place order then fall back on website language to get our of return fees. Returns will cost you a huge percentage of what you paid.
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Posted by Whiteduck on 2011-01-05:
I've never heard anything good about this place... They must do all of their business with people who buy first and check references later.
Posted by momsey on 2011-01-05:
This is another one I have to ask - has there ever been a positive review of eFaucets?
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I Will Never Buy From Here Again
Posted by Kensreview on 12/29/2010
After talking with an efaucets associates I ordered two vessel sinks on OCTOBER 12th. I received two wall mount sinks, not vessel sinks, of which one of them arrived broke. I was told I would need to scrap the broken one and send the other sink back after I received an RGA number. After 3 days I still had not received an RGA number and I called efaucets where I was informed it could take up to 10 days. After 10 days I called efaucets because I still had not received my RGA number and I was then informed that it would take up to 14 days. I finally received the RGA number, NOVEMBER 16th, and it instructed me to ship the non-broken sink back to the manufacturer in CANADA which cost me another $72 to ship. I shipped it on NOVEMBER 18th and it deliver NOVEMBER 30th. Now I am $700 into a transaction and I have nothing to install in my clients new master bathroom. I then monitored my bankcard to make sure that I received a credit for the sinks.

After waiting at least 7 days and seeing no credit I called efaucets where they informed me it could take up to 30 days to receive my credit. After waiting 30 days and still receiving no credit I called back several times to hear the same story that it would be issued this week, it would be issued today, it would be issued in two days, etc... I finally received a credit for $276, DECEMBER 17th which I did not understand because the non-broken sink was delivered to the manufacturer on November 30th so that was plenty of time to issue the credit back for both sinks. I called efaucets where they informed me it was for the broken sink only and they would not issue a credit for the other sink until the manufacturer issued them a credit for the returned sink which could take up to 30 days. I called efaucets to let them know that the initial credit never showed up on my account and to check to see where the second credit was at in the process. I was told to contact my credit company because they issued the credit and on the second credit it would be issued in two days.

I waited two days and did not receive a credit. I called back and they told me that it would be issued that day, to no surprise it was not. I called back and they issued the credit December 29th of which they stated it could take up to 30 days to show up in my account. Purchased OCTOBER 12th still not resolved DECEMBER 29th. $700 paid out with $528 potentially being returned. Make your own decision on whether to shop efaucets by I will never again.
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Worst customer service ever dealt with!
Posted by Powpag on 12/06/2010
RACINE, WISCONSIN -- Sink not delivered when they said after I specifically called to confirm delivery before ordering. They ended up shipping from the East coast when I'm in CA so no way to make date without expedited delivery but too late to arrange that. Now they are charging me a ton of fees to return it since I had to source it locally to make the installation date of our countertops. Nice as can be when you're going to order; tell you what you want to hear so you place the order; rudest ever when you aren't happy. Don't ever buy from this company!

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Posted by Alain on 2010-12-07:
Thanks to your review and many like it, I can assure you I will never consider buying anything from Efaucets!
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Costly mistake
Posted by Buglady on 08/23/2010
RACINE, WISCONSIN -- I am still trying to return a kitchen sink that I tried to cancel the evening after I ordered it on line. It even said the order would not be placed until the next day if ordered after 3 P.M. I was told I could NOT cancel the order because it was a "special" order which I learned the next day from another agent that this was not true. I was advised I had to read the cancellation policy which is deeply hidden in their website. I have ordered many things on line, but this has been the worst. I ended up on hold for over an hour at a phone number supplied and finally called my credit card company to dispute the charge in total disgust. The credit card agent called the company and told me they were closed. I have been trying to call again today to get a special number to send back the sink and will be forced to pay shipping charges and a restocking charge. This is a total ripoff and I plan to pursue this with federal government agencies. The company website says they open at 8:00 A.M. and it is now 8:14 and still no one answers the phone.
Whatever you do, DO NOT EVER ORDER ANYTHING FROM THIS COMPANY. I hope they go out of business. The worst customer service ever!!!!!!
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Posted by unhappy999 on 2010-08-23:
This site gets a lot of complaints about this company not canceling orders. I went to the website and in a few seconds I found a link to all of their policies and it clearly states that you can not cancel any order for an in-stock item. People need to check the policies of any site before placing an order. I agree that this is not a good policy but it is our responsibility to check these things out before we place the order.
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EFaucets Customer Service is Horrible Out $1000 for Cracked Sink
Posted by Kimmieb on 11/09/2009
RACINE, WISCONSIN -- A poster on my favorite home improvement blog told me about your site. I want to warn other consumers you should order from EFaucets at your own risk. I ordered a $1000 Shaw Farmhouse sink from them 7/29/09. Unknowingly, my husband signed for the sink from the freight company ESTES while I was at work without opening the box before they left. The outside was totally undamaged when we got it and was on a pallet so I didn't even think about checking it either. That was a huge mistake. When my installers went to put the sink in on 11/2/09 (which I totally realize was 3 months later), the whole sink is cracked and totally un usable. I called to ask what we might be able to do about it and they told me "sorry" it is the customer's responsiblity to open the box and inspect before the freight company leaves. I kept asking for some type of assistance and was told "sorry there is nothing we can do". I called the manufacturer and they are not an authorized dealer so there is nothing they can do about it either. So lesson learned, I will never buy fragile/large/expensive items online again. I personally will never buy from Efaucets.com ever again because of this horrible experience. I caution others to do the same or at least "buyer beware" and read all the little fine print.

I reported them to the BBB in their state and wrote a letter to the CEO. No response as of today 11/9/09.

Thought I would share.
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