RACINE, WISCONSIN -- I am still trying to return a kitchen sink that I tried to cancel the evening after I ordered it online. It even said the order would not be placed until the next day if ordered after 3 P.M. I was told I could NOT cancel the order because it was a "special" order which I learned the next day from another agent that this was not true. I was advised I had to read the cancellation policy which is deeply hidden in their website. I have ordered many things on line, but this has been the worst. I ended up on hold for over an hour at a phone number supplied and finally called my credit card company to dispute the charge in total disgust.
The credit card agent called the company and told me they were closed. I have been trying to call again today to get a special number to send back the sink and will be forced to pay shipping charges and a restocking charge. This is a total ripoff and I plan to pursue this with federal government agencies. The company website says they open at 8:00 A.M. and it is now 8:14 and still no one answers the phone. Whatever you do, DO NOT EVER ORDER ANYTHING FROM THIS COMPANY. I hope they go out of business. The worst customer service ever!!!
RACINE, WISCONSIN -- A poster on my favorite home improvement blog told me about your site. I want to warn other consumers you should order from EFaucets at your own risk. I ordered a $1000 Shaw Farmhouse sink from them 7/29/09. Unknowingly, my husband signed for the sink from the freight company ESTES while I was at work without opening the box before they left. The outside was totally undamaged when we got it and was on a pallet so I didn't even think about checking it either. That was a huge mistake. When my installers went to put the sink in on 11/2/09 (which I totally realize was 3 months later), the whole sink is cracked and totally unusable.
I called to ask what we might be able to do about it and they told me "sorry", it is the customer's responsibility to open the box and inspect before the freight company leaves. I kept asking for some type of assistance and was told "sorry there is nothing we can do". I called the manufacturer and they are not an authorized dealer so there is nothing they can do about it either.
So lesson learned, I will never buy fragile/large/expensive items online again. I personally will never buy from Efaucets.com ever again because of this horrible experience. I caution others to do the same or at least "buyer beware" and read all the little fine print. I reported them to the BBB in their state and wrote a letter to the CEO. No response as of today 11/9/09. Thought I would share.
I ordered a sink on Monday evening and it was delivered Thursday during a snow storm! I called the night I ordered the sink for delivery and talked to someone that night. They were polite and responsive to my needs. They followed up our conversation with an email. They sent an email the next day with the shipping information. Did I also mention the price was lower than in stores as well.. Lastly I was so surprised at the careful way they packed the sink. It was amazing. Outstanding service, would recommend
Worst customer service experience ever. Wish I had checked reviews first. Rudest people ever after being on hold for over 45 minutes. Item not delivered when promised. Called to check availability - they lie about delivery time to get you to place order then fall back on website language to get our of return fees. Returns will cost you a huge percentage of what you paid.
Stay away from these people. Customer service is horrible. I ordered a sink and a toilet that was supposed to be delivered in 3-10 days. The toilet arrived, but when I called about the sink I was told that it would be 3-4 weeks. When I tried to cancel they would not let me. They were nasty and would not let me speak to a supervisor. I will never do business with them again.