DO NOT ORDER FROM EFAUCETS.COM Absolutely Terrible
When I ordered a bathtub from eFaucets, I was very happy to get such a great deal. Unfortunately, when the tub arrived, it was the wrong tub. I ordered Whirlpool style tub. I was extremely intentional for this is a large master bath remodel. When the tub arrived, it was not a Whirlpool style tub. It was a much cheaper model. I understand these things happen. This is where the nightmare began.
I called (and was on hold a very long time) to see about sending this one back and getting the correct tub. Well, it turns out they don't have the correct tub and it would be months lead time. Even though I could get online right then and order another one. I decided to send this mis-shipped tub back and get my money back. The customer service agent I spoke with said that I would get a RGA(Return Goods Authorization) # within 3 to 5 days in the form of an E-mail explaining how to send it back. Well 5 days came and went. I called again-(A helpful tip for any of you dealing with this: When you call, select the option to place an order instead of inquiring about an existing order-I find they answer much quicker that way!) The customer service agent, again told me to wait 3 to 5 days for a RGA#. Again, 5 days later, nothing. This went on for weeks while I have a huge tub in my garage, eFaucets has $1000 of my money, and my schedule to do the remodel is shot.
I finally got the golden E-mail which was nothing but a Bill of Lading for the freight company that couldn't have taken 2 minutes to fill out. The instructions were to call the freight company to set up pick up. One day after that the tub was picked up by the freight company as we agreed.
Now, I had to get my money back so I can get the right tub. This was absolutely the most difficult part of the entire mess. I'm talking months of phone calls. I assure you I was extremely polite with everyone I spoke with. I was assured that I would receive my credit 7-10days after the tub arrived at their warehouse. I tracked the tub, and waited 10 days from when it landed at their warehouse, then began calling again. Every time I called, I was assured that within 7-10 business days, I would receive my credit. I finally got a hold of a nice lady who would correspond with me via E-mail and took it upon herself to see this matter through with their credit department. After I began dealing with her directly it was still over two weeks before I received my credit. Luckily I did, and to be honest, I didn't think I would ever see that money. I will never do business with them again, and I hope you don't either. It's worth mentioning that everyone I spoke with was polite.