After reading all the unpleasant reviews, I was really nervous that I either would not receive our faucet or it would be the wrong color or style. I ordered it on February 10th and had our faucet by February 15th. The packaging was adequate and the faucet arrived in perfect shape. My husband easily installed it and it looks gorgeous against our new granite counter top.
4 Replies - Latest reply on 03/11/2011Add reply
It was a flawless transaction. The faucet was about $60 less than what we were about to pay at Home Depot. I would order from eFaucets.com again.
I will never use this company or their products again. Their product are cheap, designed poorly, and use inferior material.
1 Replies - Latest reply on 03/08/2011Add reply
eFaucets will lie about everything. They say they care about their customers but only thing they really care about the $$.
Once you've paid, you mean NOTHING to them. I installed some of their products and now, when the products have failed and I am facing enormous plumbing bills for replacements, and repairs.
Efaucets will add a so called "buy safe" charge to your bill at check out. This charge is cleverly hidden during the order process and looks like sales tax on the invoice. What it really is, is a way for them to advertise lower prices than the competition but actually charge you more! This company should not be trusted. 2 Replies - Latest reply on 03/02/2011Add reply
Dealing with the company has been a very bad experience. Anyone please stay away. They leave you on hold 20 minutes before they get back to you. I just wAnted a simple answer about my order and it was a long experience. Plus the fact they were rude, and threatened me saying I could not cancel this order at all if I was unhappy with the product.
2 Replies - Latest reply on 02/16/2011Add reply
I tried going directly to Kraus manufacturing company to see if I can get help there and the manager named Dan was just as rude. I think he worked for e- faucets and went thru the same training. Stay away from both companies.
An earlier reviewer had said the relationship ends once they have your money. That is very true. Not even 2 hours after I sent the order, my emails, concerns and questions were ignored. When I finally got someone on the phone, they told me sorry order is placed I cannot help you now. Worse customer service of all time and not consumer oriented. Add reply
Almost immediately after ordering I received an email saying my order had been processed and would ship the next day. After 2 weeks, I contacted them and asked where my order was. They replied that they ... read full review2 Replies - Latest reply on 02/04/2011
I ordered one item and was told it was in stock, but would still take 2 weeks to receive. The item did not arrive after two weeks and I had to go to a local store to purchase the item. Turns out I had only saved TEN DOLLARS by using this horrible online company. When the item finally arrived (a week late), I called to get instructions for returning. I waited on hold for 10 minutes and was then told to wait 3 to 5 days for instructions to return to come via email. I waited a week for this email and instead received AN ORDER CONFIRMATION (which I had never received before?!) but no return instructions.
1 Replies - Latest reply on 02/01/2011Add reply
I just called AGAIN to get this info, and waited on hold for FORTY FIVE MINUTES. That's right, I said 45 minutes. This company is a scam. They have horrendous service and you don't save that much money. Save yourself the grief and buy somewhere else!!
I ordered a sink on Monday evening and it was delivered Thursday during a snow storm! I called the night I ordered the sink for delivery and talked to someone that night. They were polite and responsive to my needs. They followed up our conversation with an email. They sent an email the next day with the shipping information. Did I also mention the price was lower then in stores as well.. Lastly I was so surprised at the careful way they packed the sink. It was amazing. Outstanding service would recommend4 Replies - Latest reply on 01/22/2011Add reply
Let me start by saying this company has to know their employees lie and treat customers like crap. Ordered five items got two approximately five days later waited another week then decided to call and inquire on status of remaining items. After long wait on hold was asked what items have not been received before I answered thought shouldn't they be telling me what items haven't shipped?After I told this ignorant so called customer service manager the items she informed me it would take an additional three weeks for these items to ship. I told her I wanted to cancel the rest of this order as the lead time is totally unacceptable, this lady tells me she would put in a request a request really?I told her I am not requesting to cancel I am telling you to cancel it to make a long story short this lady sends me an e mail one day with her title as customer service manager the next day I get another e mail from her her title now is assistant manager do not order from this joke of a company!!!!Add reply
Worst customer service experience ever. Wish I had checked reviews first. Rudest people ever after being on hold for over 45 minutes. Item not delivered when promised. Called to check availability - they lie about delivery time to get you to place order then fall back on website language to get our of return fees. Returns will cost you a huge percentage of what you paid. 2 Replies - Latest reply on 01/05/2011Add reply
Impossibly frustrating: three months of requesting credit for an authorized return. I sent back the goods, but heard nothing after 6 weeks. Emailed them twice, and after each got a confirmation of an imminent refund, but, of course, no credit was issued (their BS: "Your credit will be taken care of today, and you will see it posted to your account within 2-10 business days," then "Your credit will be taken care of by 12/10/2010 and you will see it posted to your account within 3-5 business days from that day"). After a phone call, they reassured me, "Your account will be credited by the end of the day." Hah. Finally after threatening to contact the Better Business Bureau, they issued the credit...deducting 40% for restocking and shipping. Such liars - they assume the customer will forget that a refund is due and then string you along with their false promises. Irritating, unethical, foolish.Add reply
I Will Never Buy From Here Again
After talking with an efaucets associates I ordered two vessel sinks on OCTOBER 12th. I received two wall mount sinks, not vessel sinks, of which one of them arrived broke. I was told I would need to ... read full review
12-26-10 The worst customer service I have ever had the misfortune to deal with. I'm still waiting on an order I placed on 11-22-10 that they said I would have within 3 weeks. They have no follow-thru at all. They make promises that are never kept. Add reply
Unlike other reviews, I received my product in a timely manner. In fact, I was quite impressed that I received free expedited shipping and a beautiful faucet so quickly. But, that's where I stopped being impressed.
The faucet I ordered did not fit the space as I had hoped. So, I needed to return it. First you have to call to get a RGA code; this took two phone calls. Then it takes them a week to email it to you at which time you can return the package. I am happy that I returned it via UPS so as to track it. They received it within a matter of days.
Three weeks went by with no email to indicate that they received the package. So, I emailed them. They did reply and said that I could expect a credit in 15-30 business days! It's now been two months since I placed the order. We'll see how much longer I have to wait. I buy things online all of the time and I have never had a single problem returning an item. This is outrageous and I will NEVER use this company again. Nor should you -- unless you don't need your money back.
As a property manager, I ordered parts from them for a leaking faucet, and was told that they would arrive between 3 and 7 days. After three weeks and no response I was forced to hire a plumber to repair the faucet, as this was a tenant situation. FOUR weeks later I received half of my order. I emailed efaucets to ask for a full refund but was refused because my order was not large enough. I emailed again to say that not only was my order three weeks late, but that I never received the full order. No response. Do not EVER order from this company.1 Replies - Latest reply on 12/07/2010Add reply
RACINE, WISCONSIN -- Sink not delivered when they said after I specifically called to confirm delivery before ordering. They ended up shipping from the East coast when I'm in CA so no way to make date without expedited delivery but too late to arrange that. Now they are charging me a ton of fees to return it since I had to source it locally to make the installation date of our countertops. Nice as can be when you're going to order; tell you what you want to hear so you place the order; rudest ever when you aren't happy. Don't ever buy from this company!1 Replies - Latest reply on 12/07/2010Add reply
This is a HORRIBLE company. It took over two months to get my order. During the two-month wait period, I emailed to check up on the delivery and would get the same automatic email saying the order was going to be shipped in a few days. Those were lies. And then when I finally get my SCRATCHED faucet, the handles are missing. I called to inquire and found out that "IT DOESN'T COME WITH HANDLES" ?!?! You have to pay extra if you want handles. Who would want a faucet without handles?? This is a marketing scam. -- Terrible, HORRIBLE company. Add reply