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Stove died; horrible customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NATIONWIDE -- My induction range (a little over three years old) stopped working. Actually, the burners stopped working; the oven appears to still heat. I get an error message with a horrible repetitive beep. Of course it is out of warranty. I'm waiting for a repairman to return my call, but in the meantime I can't shut off that beep.

Electrolux is no help. I call them, they have me do things that don't help, then they put me on hold and hang up. "We'll get you a supervisor.... please stay on the line we're looking for that supervisor.... please keep holding..." Hang up. Probably a circuit board -- not surprising my Electrolux refrigerator of same age has gone through two circuit boards. The only thing worse than the quality of Electrolux appliances is the quality of their service.

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Major Repair Needed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This review is for: Electrolux EI30ES55JS 30 Slide-in Electric Range - Stainless Steel. I had this Electrolux Slide-in range EW30ES65GSF (Premium Major Appliance) for about 3 years. Since I also had a gas range in the kitchen, this electric range saw very little use. The oven had never been turned on. However, last year, the error message of E15 kept coming on at no reason and the annoying beeping sound would not stop. Pushing the cancel button as instructed according to the Manual did nothing.

The only way to shut it off was to switch off from the circuit breaker. At the beginning, it would reset itself. But now, it would not even reset at all. Calling Electrolux to find out what options I have. Here are the options they gave me: purchase a two years extended warranty for $800 or buy the relay board for $700 dollars. No way am I going to spend that kind of money to repair this piece of junk it probably will break down in no time. My close friend also had a Electrolux range and had the same experience. So I am putting it out to the trash collector. My advice to you: Don't waste your money on this brand.

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Induction Cooktop Defective
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LITTLE RIVER, SOUTH CAROLINA -- Purchased the $1,700 induction cooktop in June, 2015. Since that time there have been three service calls for inability for sensor to properly read cookware. The lock mechanism periodically does not unlock resulting in the appliance not being usable for days at a time. I discovered that I needed special cookware for induction, which was not properly spelled out in appliance description. So that is my bad.

I went to Costco and bought their cookware for induction cooktop. The serviceman came back and stated that I should get another set of induction cookware as the sensors are not reading. Thank heaven Costco has a first rate customer service and allowed me to replace it with a different cookware. No questions asked and I did not even have the original box. You gotta love Costco.

Electrolux still will not replace the cooktop even though the problems persist. They extended the warranty 90 days and will not replace the unit. They are the worst customer service department and they also have issues with their induction cookware. Ironically they also start the warranty from the date they ship it and not when a customer receives it.

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Purchased a Defective Product With Extended Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MERIDIAN, MISSISSIPPI -- We purchased a beautiful Electrolux EI28BS56IS stainless steel refrigerator from Lowe's in Meridian Mississippi 11-30-10. We had a Sears Kenmore refrigerator that was approximately 16-19 years old. It was still working well but was stained and had cracks in the plastic where someone has dropped a heavy jar. While shopping at Lowe's, we were mesmerized by the beauty and BRAND NAME of this refrigerator. My husband is retired navy and lives on Social Security and I work part time since my cancer treatment. This was a luxury but we were planning on this lasting a long time, maybe for our lifetime.

We moved it in, but kept the old refrigerator pushed against another wall to make it easy to transfer items after the new Electrolux cooled. Thank goodness we did that. We had trouble with the ice maker right away, but curiously, even though the new one was 'bigger' than my old fridge, it would not hold everything that was in the old one.

What? How is that possible? Oh well, it is a good time to clean out items. Now I have less but the shelves won't adjust to really be useful. You would have to take out a couple of shelves to fit in milk and soda. That leaves even less room. You have to sacrifice sometimes to get something else, right? But what have I gotten - a really expensive albeit pretty refrigerator that takes up more room but actually holds less. Why does the ice machine make that knocking sound but doesn't make ice?

Purchased 11-30-10; first repair 12-15-10. I asked the repairman his opinion about the refrigerator - I won't quote him, but he mentioned he wouldn't take it if I gave it to him free. I was concerned, but what choice did I have? Keep my fingers crossed and pray.

I came to despise that refrigerator. Every time I walked into my kitchen, there it was, sitting there like a big stainless steel lemon, reminding me it was a time bomb waiting to go off - reminding me of my mistake. Calls to Lowe's and Electrolux - too numerous to count. Next repair 03-22-11. Next repair 04-01-11. Although I believe there was at least one more visit from the repairman, I can't find documentation, so I won't count it.

August 2013 - a strange but somehow familiar knocking sound is coming from the kitchen. I sense a sick feeling beginning in the pit of my stomach. My husband checks the ice maker - there are a couple of pieces of ice in the bin with some odd black color. Check the filter (we have also dealt with 2 cracked filters that caused water leaking onto the floor). Change filter just in case. Nope - still doesn't work, but I am getting used to the knocking noise.

I called Lowe's service company - they can't find the record of our previous visits (surprised?), wait, hold on, and on, and on... I finally hung up while on hold and called Electrolux directly. I explained what I was dealing with (again), and they do have the record of all 3 previous repair visits, but since I purchased the warranty from Lowe's, I need to call them back. OK, thanks. I called back to Lowe's Service Company.

A Lowe's manager at the local store told us to ask for an RA number from the service company. (After 3 repairs you can ask for replacement?) The rep at Lowe's Service Company said we needed 2 more repairs under the extended warranty because the first 2 repairs were under manufacturer's warranty and they DON'T COUNT!

WHAT? Don't count as what? They were repairs that were needed. That doesn't make any sense. By reading reports online about this model, the company knows the problems it has had. They have to know it's not reliable. Are they just hoping I will give up? I don't have any money, but I do have lots and lots of time to send my review of Electrolux and Lowe's and Lowe's Service Company everyday and tell everyone who will listen.

When we remodeled our home, we purchased all appliances, hardware, lumber, bath fixtures, and remodeling items from Lowe's. I am very disappointed in the way they are taking care of this. I am very disappointed in the brand Electrolux. Read more than just this review - check all the other unhappy customers. Electrolux should be ashamed for having their name on this POS (excuse my language). I can guarantee I will never knowingly purchase any item made by this company. I wish I could go somewhere besides Lowe's but our town doesn't have a big choice. I will avoid Lowe's wherever I can if they don't find a way to make this right.

Since the refrigerator is still covered under the extended warranty that WE PURCHASED, Lowe's has set up a service call for 18 days from now. My concern is what happens after our warranty runs out? We know, and they know, this appliance is a lemon or just a defective design since many of these don't work properly. Are they just hoping it will make it until the warranty has ended, and we are on our own? This doesn't seem like an honest way to do business. If you buy an Electrolux appliance, BUYER BEWARE!!!

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Manufacturer's warranty only lasts one year. Problems "fixed" within warranty continued after warranty ran out.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

AUGUSTA, GEORGIA -- In April 2010, my husband and I bought an Electrolux oven with all the bells and whistles for around $2500. Within the first year, we had problems with the keypad that operates the oven. Upon calling Electrolux, a service tech that we thought was from Electrolux was sent out to fix the problem. It turns out Electrolux uses subcontracted companies, so they have no log of repairs or service done. This lack of data causes problems down the road.

Upon fixing one keypad problem, we discovered after the repairman was gone that he had disconnected another wire, so another keypad problem ensued. A second and then a third service call followed. Each time, Electrolux had no record of the problem, so getting the proper repairman with the proper equipment or parts out was very inefficient and difficult. After the third service, we thought the problem was fixed. This occurred in early 2011.

Shortly after the one year warranty expired, we tried the self clean option, only to find it did not work. Because no "error code" appeared on the keypad, Electrolux service support could not help us. Clearly, there was no error code, because something was unplugged. There was no message at all. It appeared that yet another component had been unplugged when the previous repair was done.

At this point, we were referred to the same subcontractor that had likely created the problem in the first place, and the service was not covered by the warranty. We hired a third party to fix the problem, because we were tired of the run around. I will probably not buy an Electrolux in the future, even though I like a lot of the options on the oven, for two reasons:

  1. A $2500 oven should not require repairs in the first year, and it should have a manufacturer's warranty longer than a year. Back your product.
  2. Electrolux does not use its own service techs to fix oven problems. Therefore, there is no accountability with the service, and from our experience, the technicians simply replaced one problem with another, creating the need for additional servicing time after time until the warranty ended. Each time they visited and fixed one thing, they messed up something else. This is convenient for them, because after the first year's warranty ends, the repair techs charge mightily for service.

In the meantime, Electrolux takes no responsibility for the malfunctions or inadequate repair service, nor do they keep any type of log of malfunctions that would help solve issues down the road. You are on your own. Additionally, Electrolux did not inform us that we were dealing with subcontractors the first two services. It felt misleading. If I'm paying for an Electrolux, I want an Electrolux employee working on the Electrolux product, and again, I'd like Electrolux to back their product. Not worth the cost of the oven.

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Non Performance of Obligations
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTE, NORTH CAROLINA -- I purchased a Frigidaire freezer in 2007 and, three years later, I purchased an Electrolux Extended Warranty (service contract). During the life of the Extended Warranty I called for service because my freezer was not getting as cold as it should and it was accumulating a lot of frost (not a frost free model). Electrolux sent out a, so-called, service technician who looked at it and told me that there was too much food in it and freezers should not be loaded over 50% of their capacity.

I found other accommodations for the excess food, ensuring that the freezer was not loaded more than 50% but this did not fix the problem. I called for service again and Electrolux sent out a, so-called, service technician from the same company who had a different story this time, telling me that the drawers at the bottom of the freezer were not going all of the way back, impeding the sealing of the door.

I couldn't see that the drawers were impeding the closing and sealing of the door but I defrosted the freezer anyway and discovered that the door seal was still not sealing and I could feel the cold air escaping from the bottom door seal when the door was closed.

I called for service again and requested another appliance repair company to do the inspection/repairs because all I was getting from the company that they were sending was a lot of busy work for me which was not fixing the problem. They did send another inspector who took several pictures of the door and bottom seal and left with the comment that the door was misaligned.

Several days later I received a call from Electrolux stating that their findings were that the misalignment was the result of "consumer abuse" of the door and they would not repair the door. I informed them that that was absurd and an examination of the pictures that the technician took would show that the door was not damaged and there was no consumer abuse. They informed me that there were NO pictures accompanying the report and Electrolux was standing by their decision NOT to cover the repair of the door. How very convenient that the pictures that were taken which would make my case and refute their claim had just vanished into thin air!?!?

I have filed a complaint with the BBB but Electrolux is sticking by their decision NOT to perform on its contractual obligations and they are doing it through deceit. I have also filed a complaint with the California Department of Consumer Affairs and the results of that one are pending. BUYER BEWARE when dealing with Electrolux Extended Service Warranties! Like me, you might pay perfectly good money for a perfectly worthless piece of paper.

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Extended Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUGUSTA, GEORGIA -- I called for service on an extended warranty (full coverage) for my Frigidaire refrigerator that the gaskets on the double top doors were turning mildew. They stated that they were not covered. They stated unless the refrigerator wasn't cooling the refrigerator, they would not cover the gaskets. Even though the refrigerator was constantly running and cold air was escaping, causing the mildew, they would not cover the gaskets. I told them this was completely unacceptable, and I was totally disappointed in the service of the Electrolux Warranty Corp. and I canceled my warranty. They are ripoffs. All they want is your money and they don't repair items.

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Electrolux Refrigerator Problems
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARKANSAS -- I purchase the Electrolux model EI26SS30JS1 refrigerator, I thought this was going to be a quality product. The first problem was the cheese kept on freezing in the back part of the cheese drawer. The service repairman came out twice to fix it, and could not figure it out. I complained to Metro Appliance who sent out their other repairman. He could not figure it out either and replaced a panel, it still freezes. Now the ice maker quits working periodically and I pull the ice drawer out and jiggle it and push the button for fast ice.

I was cleaning thoroughly for the first time and pulled out the bottom drawer. I pulled up this plastic cover and was SHOCK to see a pile of melted plastic that is melted in the refrigerator. The water line is stuck in the mess also, this is a big fire hazard, how does a it get hot enough to melt that much plastic? Of course I have to wait until Tuesday since it's labor day, I googled problems with Electrolux appliances and of course it is all over the place.

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Electrolux Kitchen Appliances ARE THE WORST!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTSVILLE, ALABAMA -- I bought the top of the line appliances by Electrolux for my kitchen. The really pretty ones Kelly Rippa advertises. The designers did an excellent job. Love the design and functionality of the dishwasher, fridge and stove. Sadly, the designers were wonderful, but the engineers were terrible.

Dishwasher - leaves chalky residue on everything and gets error codes 11 and 1 all the time and has had several repairs that took FOREVER. Stove - needed a new board after only a few weeks. Fridge - has error code EF for evaporator fan. Ice Maker - lets just say that if they had tried to make a more terrible ice maker that it would not be possible. It can not keep up with a family of 4 without running out. You put it on cube and it crushes the ice. I hate it. These appliances are only 6 years old and I paid a fortune for them. What a shame that something designed so well is engineered so badly. I will NEVER buy anything Electrolux again!!!

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Do Not Buy the Electrolux EL800 Hand Vac
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTE, NORTH CAROLINA -- I called Electrolux head office last week and also their customer support to inquire about purchasing some replacement batteries for my rechargeable Electrolux EL800 hand vacuum cleaner. The vacuum cleaner parts and motor are all operational, nothing special is required - all I need is to replace the batteries which are no longer recharging properly.

The response that I received from both Electrolux's head office and their customer support office is that "Electrolux does not make available for purchase any replacement batteries for this unit". My only choice, as explained to me by the customer support representative, "is to throw out the whole vacuum cleaner and buy an entirely new one" - this because I simply need a change of batteries(!?!?).

Shame on you Electrolux. Is this your business model? I've only had the vacuum cleaner for a year and half and now you want to sell me another one rather than make this simple part available? We are all just supposed to create more landfill out of perfectly good mechanical and plastic parts so that you can earn the profit on a new sale?? Disgusting. I am instead going to be buying a competitor's model which makes replacement batteries available. Vive la competition!

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Electrolux Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 31 ratings and
54 reviews & complaints.
Contact Information:
Electrolux
10200 David Taylor Drive
Charlotte, NC 28262
706-651-1751 (ph)
www.electrolux.com
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