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Gas Dryer Fan Assembly Continually Clogs with Lint - EFMG617SIW
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Attached photo is of the upgraded dryer design--not the design in our dryer.

Purchased this dryer from Sears in December 2017, and have experienced lint clogging problems in the fan assembly since then. Spoke with Rita Moss corporate liaison, November 20, 2018, at 12:30 p.m. central standard time. She first asked what she could do to and I told her to pay for the parts I ordered or replace the dryer. I reviewed my original email message to her as she appeared to not have read it thoroughly, she stated that my installing the filter assembly lint clamshell (530451374) and the grill assembly lint with moisture sensor (5304515376) would void my manufacturer's warranty. Even though the parts are newer models and would work by using longer mounting screws and transferring the original moisture sensor wire assembly, Electrolux would dismiss the unit and no longer honor the warranty. I stated that the engineers would be very happy to learn about the problem and the repair to correct using the newer design parts. I also asked Rita if she would like grandmothers or other elderly people to have to deal with the "felt producing" lint buildup in the fan assembly. I expressed concern regarding the high number of bad reviews of this dryer because of the lint problem. Rita promptly tried to tell me that the majority of the Internet reviews are negative at which point I cut her off and explained that I understand how the Internet works as I am an IT professional. People typically post detailed negative reviews when extremely frustrated or disappointed. Rita said something about posting good reviews and I told her that I do not post reviews for every service and item that delivers as expected. It is only the problems that need to be shared or those services or items that deliver in a much better than expected manner. Rita stated a minimum of three times that it was at my discretion to post negative reviews--even when I explained that they would be detailed. With all that said, are you certain that this direction is the one endorsed by Electrolux corporate? It is a great disappointment to me and I will need to spend more time to release the reviews as I do NOT want elderly people or others (think of your family and friends) to purchase such a problematic dryer. I am 55 years old and this dryer is the FIRST to exhibit these problems--even with washing and drying laundry containing MORE fur and lint with my previously owned, other branded, units. In all cases I am a fanatic about cleaning the lint screen and in the situation of the current Electrolux, stopping the cycle midway to perform an additional cleaning if I am drying whites (cotton based). Note that I also sent email messages to alan.shaw and Jonas.samuelson receiving NO response or bounce messages (their email addresses are good). Will never purchase Electrolux products again. They just don't care.

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Horrible Product
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WAUWATOSA, WISCONSIN -- This thing rusted out the back of the ice machine, ruining our hardwood floors. When I called customer support they will do nothing for me unless an "approved Electrolux repairman" speaks directly to their technical support. What a crock. Don't waste your money. They are awful.

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Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- Electrolux should be ashamed of the way they handled my issue with their poor quality defective machine. I want to start out by saying that I'm not upset that Electrolux would meet my request but rather the fact that they simply ignored me and refused to even respond to my emails! On May 31, 2014 I purchased Electrolux steam washer and dryer. I thought these were top of the line, high quality units that would provide us with years of trouble-free service. We had them for just over 2 years when the washer (model EIFLS60LT) stopped working. An authorized service tech checked the unit and said we had major problems. He said the repair was a two-man job and explained that the following parts needed to be replaced; rear tub bearing, tub “O” ring, pulley & nut, warped door hinge, spin basket, MCU (motor control unit) and the CCU (central control unit). The service tech said it was very unusual for such a young machine that is lightly used (Avg. 3 times a month) to need such a major repair.
On August 12, 2016 I sent an email to customer service to explain the situation and indicated that after the repair is completed I will basically have a refurbished machine which I thought was unacceptable. I asked that the machine be replaced. Later that same day I received an email from Brandi H. of Electrolux customer service. Brandi indicated that if the machine was repairable, that was what we had to do and she was sorry for the problem.
August 13, 2016 I again sent an email to customer service in which I again said I wanted the machine replaced considering the fact that Electrolux touts their quality and reliability. I asked for the contact information of someone in management with the authority to approve such a replacement and thanked her for her help. I received no response.
August 15, 2016 I sent another email indicating that I had not heard back from anyone and again requested the contact information. I received no response.
August 17, 2016 I again sent an email in which I indicated that it was obvious I was being intentionally being ignored and I didn't want to resort to commenting on consumer web sites as the the poor customer service provided by Electrolux. Again I received no response.
As of August 18, I haven't heard from Electrolux but did send another email to customer service. I will continue attempting to contact management to express my disappointment with how they handled this situation. As of August 19 I have yet to hear from Electrolux customer service. Shame on them! I would not recommend Electrolux to friends or family due to their poor, let me rephrase that, complete lack of customer service.

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Non Performance of Obligations
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTE, NORTH CAROLINA -- I purchased a Frigidaire freezer in 2007 and, three years later, I purchased an Electrolux Extended Warranty (service contract). During the life of the Extended Warranty I called for service because my freezer was not getting as cold as it should and it was accumulating a lot of frost (not a frost free model). Electrolux sent out a, so-called, service technician who looked at it and told me that there was too much food in it and freezers should not be loaded over 50% of their capacity.

I found other accommodations for the excess food, ensuring that the freezer was not loaded more than 50% but this did not fix the problem. I called for service again and Electrolux sent out a, so-called, service technician from the same company who had a different story this time, telling me that the drawers at the bottom of the freezer were not going all of the way back, impeding the sealing of the door.

I couldn't see that the drawers were impeding the closing and sealing of the door but I defrosted the freezer anyway and discovered that the door seal was still not sealing and I could feel the cold air escaping from the bottom door seal when the door was closed.

I called for service again and requested another appliance repair company to do the inspection/repairs because all I was getting from the company that they were sending was a lot of busy work for me which was not fixing the problem. They did send another inspector who took several pictures of the door and bottom seal and left with the comment that the door was misaligned.

Several days later I received a call from Electrolux stating that their findings were that the misalignment was the result of "consumer abuse" of the door and they would not repair the door. I informed them that that was absurd and an examination of the pictures that the technician took would show that the door was not damaged and there was no consumer abuse. They informed me that there were NO pictures accompanying the report and Electrolux was standing by their decision NOT to cover the repair of the door. How very convenient that the pictures that were taken which would make my case and refute their claim had just vanished into thin air!?!?

I have filed a complaint with the BBB but Electrolux is sticking by their decision NOT to perform on its contractual obligations and they are doing it through deceit. I have also filed a complaint with the California Department of Consumer Affairs and the results of that one are pending. BUYER BEWARE when dealing with Electrolux Extended Service Warranties! Like me, you might pay perfectly good money for a perfectly worthless piece of paper.

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Stove died; horrible customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NATIONWIDE -- My induction range (a little over three years old) stopped working. Actually, the burners stopped working; the oven appears to still heat. I get an error message with a horrible repetitive beep. Of course it is out of warranty. I'm waiting for a repairman to return my call, but in the meantime I can't shut off that beep.

Electrolux is no help. I call them, they have me do things that don't help, then they put me on hold and hang up. "We'll get you a supervisor.... please stay on the line we're looking for that supervisor.... please keep holding..." Hang up. Probably a circuit board -- not surprising my Electrolux refrigerator of same age has gone through two circuit boards. The only thing worse than the quality of Electrolux appliances is the quality of their service.

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Major Repair Needed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This review is for: Electrolux EI30ES55JS 30 Slide-in Electric Range - Stainless Steel. I had this Electrolux Slide-in range EW30ES65GSF (Premium Major Appliance) for about 3 years. Since I also had a gas range in the kitchen, this electric range saw very little use. The oven had never been turned on. However, last year, the error message of E15 kept coming on at no reason and the annoying beeping sound would not stop. Pushing the cancel button as instructed according to the Manual did nothing.

The only way to shut it off was to switch off from the circuit breaker. At the beginning, it would reset itself. But now, it would not even reset at all. Calling Electrolux to find out what options I have. Here are the options they gave me: purchase a two years extended warranty for $800 or buy the relay board for $700 dollars. No way am I going to spend that kind of money to repair this piece of junk it probably will break down in no time. My close friend also had a Electrolux range and had the same experience. So I am putting it out to the trash collector. My advice to you: Don't waste your money on this brand.

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Electrolux Appliances
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BLUFFTON, SOUTH CAROLINA -- I wrote a review to post on the Electrolux web site based on my experience with their appliances. Below is word for word what I submitted.

Electrolux appliances are sub standard
Built my house 3 years ago and outfitted the house with Electrolux appliances. Worse decision we ever made. In three years the microwave display has gone so dim you can't read it. A fan in the ice maker of the refrigerator had to be replaced. The control panel of the dishwasher had to be replaced and then it stopped working altogether so we have since replaced it. The door handle on the microwave broke and had to be replaced. The gas stove had the igniter replaced. Now the washer won't go into spin cycle. Electrolux is absolute garbage.

They responded to me and here is their response word for word.

Dear George in SC,

Thank you for choosing Electrolux. As a valued owner, your opinion matters greatly to us and to other customers. We welcome your thoughts and appreciate you taking the time to write a review. Unfortunately, your review could not be posted for the reason listed below. Please take a moment to update your review so we can post it on the site.

Thanks again for your valued feedback.

Mention a competitor
Directs business away
Includes personally identifiable information
Mentions shipping complaints
Including inappropriate media
Contains a URL
Is vague or needs more detail
Includes profanity

As you can see they only post positive reviews on their web site so the reviews are skewed.

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Side by Side Fridge
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OHIO -- Purchased a nice Electrolux side by side 4.5 yrs ago. After 4 months the ice maker started acting up, called regarding my extended warranty that I purchased and C.S. stated they would send out a service call. No one ever came, no one called... I called back to C.S. and was told they are sending me a new fridge from the warehouse. When this one began having issues with the ice machine, I called C.S. yet again, this time they bought out the remainder of my warranty so I knew it was inevitable that this one was not going to last either.

The "new" fridge came and worked until last night, 4 years. That's it. It's over, it has been spitting ice off of the ice maker when it feels like it. You wouldn't dare leave the water button on when you left the house in the event it decided to just start pouring water out of the dispenser. This fridge was the absolute worst purchase I could have made. Shame on this company for selling such a shoddy (yet pricey) appliance. Never ever buy another Electrolux anything. Ever.

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Bad Durability, Worse Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We have had this refrigerator for 2 years. We initially bought this $3500 product and it was replaced after 1 year for a broken ice maker. The replacement refrigerator has lasted 2 years and now is beyond repair according to the master technician recommended by Electrolux. We have now been without a refrigerator for almost 3 weeks and there is no response from Electrolux regarding replacement of this defective product. The customer service representatives have been responsive but have yet to resolve this problem and seem satisfied that "the ball is rolling" as they've said. This is a premium product in price and looks only. The company provides below average customer service and way below average durability of their "luxury" product.

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Washing Machine Down 3x in 2 Years, Not Fixed Yet
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We bought this Electrolux front loading washer 2 years ago because of its high ratings. It has turned out to be a full blown disaster. There are only two of us, so it is used very little. It has been down three times in two years. This last time, it was under the extended warranty, which we took out because of the repair issues. It has been over two weeks and the dryer is still not repaired. The Electrolux contractor is too busy to pick up the part and fix it. I have been on the phone endlessly with both Electrolux and the contractor. They tell me they will call me back when it is resolved. I have never gotten a call or had a visit scheduled to fix it. DO NOT BUY ELECTROLUX products.

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Electrolux Rating:
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1.1 out of 5, based on 43 ratings and
65 reviews & complaints.
Contact Information:
Electrolux
10200 David Taylor Drive
Charlotte, NC 28262
706-651-1751 (ph)
www.electrolux.com
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