MAPLE VALLEY, WASHINGTON -- I am in the same shoes as other people on this site. I have never been treated worse by anyone than the customer service reps at Electrolux. NEVER! Except for one person, whose name is **, everyone treated me disrespectfully. They raised their voices at me and made me stupid. I feel punished for spending three thousand dollars on an Electrolux refrigerator. I just don't know what I had done to deserve this punishment. But, let me start my story at the beginning.
I purchased the fridge in July of 2011. It is model # EW28BS71IS. This refrigerator has the same exact issues everyone is describing and complaining about. The ice maker has not been working from day one. Earlier in the summer, the panels (temperatures) went haywire. My fridge heated up including the freezer.
Unfortunately, I did not buy extended warranty and the one year warranty expired. I called Customer Service at Electrolux. The person I talked to made me buy extended warranty for $441 plus tax that would start in one month. Until my warranty would go in effect, she set up a concession so someone could come out and try to repair the fridge. She assured me that if the fridge cannot be repaired, the extended warranty will take care of it. They would give me a new fridge.
I had four repairs done on this fridge. After replacing seven (7) parts and final verdict came. The fridge cannot be fixed. It is a lemon. A big rotten lemon. Bad, faulty design. It is all over the Internet. Everyone knows about it. Certainly, Electrolux is aware of it. Up to this process, I cannot even count how many times I called Electrolux. I can tell you, however that I was treated so badly that I actually cried. They kept telling me that once the extended warranty would be in effect they would replace my fridge with a new one. In the meantime, my extended warranty arrived in the mail with an effective date of August 21st, 2013.
I called Electrolux again and asked them to replace my fridge under the extended warranty. They dared to tell me that my warranty (the one they mailed to me as a legal contract), would not be effective until September 22nd. When I told them that not what the document says they sent, they did not believe me. I had never been in a situation like this before. This was insane. Insane, I tell you.
So, I called the # on the extended warranty, where I talked to **. I asked her what she was showing in the system for the effective date of my warranty. She said September 21st. I told her that the original I received was showing 8/21. She said, the effective date was entered into the system incorrectly. She said, I could fax her the original and she would fix it. I faxed it to her and she fixed it. I called again to start the process of getting the fridge replace. ** took the information and said someone would be contacting me from Electrolux and the replacement process. Five days later, I received a call from ** that my claim for a replacement under the extended warranty was denied.
I was told that the problems started with my fridge before the extended warranty went into effect. I was offered 60% refund of my purchase price. First of all, Electrolux manufactured a faulty refrigerator. I had nothing to do with it. It broke because it was a bad design. Giving me a partial refund is ridiculous. Second of all, Electrolux is obviously does not have a trust in its own products if they believe that the fridge would depreciate 20% in a year. So, this is where I am at currently. The fridge will never work. Even if I were to take 60% (which I will not), I could not afford buying another fridge.
The warranty was a sham. They made me pay for something that they knew I would never be able to use. Does not it sound like a scam? This is the WORST, the WORST purchase I have ever made. Electrolux has the WORST, the WORST customer service I have ever encountered. EVER! I know there are many of us out there that have gone through this. Has any one of you have been able to positively resolve this issue?
I need your advice. What about the class action lawsuit? Has that gone anywhere? Are there any attorneys that took these cases on? I would like to hear from Mr **, the CEO of the North America Division, what he thinks about this widespread problem. If Mr. ** is a proud CEO of Electrolux and believes in the company and its products, he will do something about it.
MERIDIAN, MISSISSIPPI -- We purchased a beautiful Electrolux EI28BS56IS stainless steel refrigerator from Lowe's in Meridian Mississippi 11-30-10. We had a Sears Kenmore refrigerator that was approximately 16-19 years old. It was still working well but was stained and had cracks in the plastic where someone has dropped a heavy jar. While shopping at Lowes, we were mesmerized by the beauty and BRAND NAME of this refrigerator. My husband is retired navy and lives on Social Security and I work part time since my cancer treatment. This was a luxury but we were planning on this lasting a long time, maybe for our lifetime.
We moved it in, but kept the old refrigerator pushed against another wall to make it easy to transfer items after the new Electrolux cooled. Thank goodness we did that. We had trouble with the ice maker right away, but curiously, even though the new one was 'bigger' than my old fridge, it would not hold everything that was in the old one.
What? How is that possible? Oh well, it is a good time to clean out items. Now I have less but the shelves won't adjust to really be useful. You would have to take out a couple of shelves to fit in milk and soda. That leaves even less room. You have to sacrifice sometimes to get something else, right? But what have I gotten - a really expensive albeit pretty refrigerator that takes up more room but actually holds less. Why does the ice machine make that knocking sound but doesn't make ice?
Purchased 11-30-10; first repair 12-15-10. I asked the repairman his opinion about the refrigerator - I won't quote him, but he mentioned he wouldn't take it if I gave it to him free. I was concerned, but what choice did I have? Keep my fingers crossed and pray.
I came to despise that refrigerator. Every time I walked into my kitchen, there it was, sitting there like a big stainless steel lemon, reminding me it was a time bomb waiting to go off - reminding me of my mistake. Calls to Lowe's and Electrolux - too numerous to count. Next repair 03-22-11. Next repair 04-01-11. Although I believe there was at least one more visit from the repairman, I can't find documentation, so I won't count it.
August 2013 - a strange but somehow familiar knocking sound is coming from the kitchen. I sense a sick feeling beginning in the pit of my stomach. My husband checks the ice maker - there are a couple of pieces of ice in the bin with some odd black color. Check the filter (we have also dealt with 2 cracked filters that caused water leaking onto the floor). Change filter just in case. Nope - still doesn't work, but I am getting used to the knocking noise.
I called Lowe's service company - they can't find the record of our previous visits (surprised?), wait, hold on, and on, and on........ I finally hung up while on hold and called Electrolux directly. I explained what I was dealing with (again), and they do have the record of all 3 previous repair visits, but since I purchased the warranty from Lowe's, I need to call them back. OK, thanks. I called back to Lowe's Service Company.
A Lowe's manager at the local store told us to ask for an RA number from the service company. (After 3 repairs you can ask for replacement?) The rep at Lowe's Service Company said we needed 2 more repairs under the extended warranty because the first 2 repairs were under manufacturer's warranty and they DON'T COUNT!
WHAT? Don't count as what? They were repairs that were needed. That doesn't make any sense. By reading reports online about this model, the company knows the problems it has had. They have to know it's not reliable. Are they just hoping I will give up? I don't have any money, but I do have lots and lots of time to send my review of Electrolux and Lowe's and Lowe's Service Company everyday and tell everyone who will listen.
When we remodeled our home, we purchased all appliances, hardware, lumber, bath fixtures, and remodeling items from Lowe's. I am very disappointed in the way they are taking care of this. I am very disappointed in the brand Electrolux. Read more than just this review - check all the other unhappy customers. Electrolux should be ashamed for having their name on this POS (excuse my language). I can guarantee I will never knowingly purchase any item made by this company. I wish I could go somewhere besides Lowe's but our town doesn't have a big choice. I will avoid Lowe's wherever I can if they don't find a way to make this right.
Since the refrigerator is still covered under the extended warranty that WE PURCHASED, Lowe's has set up a service call for 18 days from now. My concern is what happens after our warranty runs out? We know, and they know, this appliance is a lemon or just a defective design since many of these don't work properly. Are they just hoping it will make it until the warranty has ended, and we are on our own? This doesn't seem like an honest way to do business. If you buy an Electrolux appliance, BUYER BEWARE!!!!
AUGUSTA, GEORGIA -- In April 2010, my husband and I bought an Electrolux oven with all the bells and whistles for around $2500. Within the first year, we had problems with the keypad that operates the oven. Upon calling Electrolux, a service tech that we thought was from Electrolux was sent out to fix the problem. It turns out Electrolux uses subcontracted companies, so they have no log of repairs or service done. This lack of data causes problems down the road.
Upon fixing one keypad problem, we discovered after the repairman was gone that he had disconnected another wire, so another keypad problem ensued. A second and then a third service call followed. Each time, Electrolux had no record of the problem, so getting the proper repairman with the proper equipment or parts out was very inefficient and difficult. After the third service, we thought the problem was fixed. This occurred in early 2011.
Shortly after the one year warranty expired, we tried the self clean option, only to find it did not work. Because no "error code" appeared on the keypad, Electrolux service support could not help us. Clearly, there was no error code, because something was unplugged. There was no message at all. It appeared that yet another component had been unplugged when the previous repair was done.
At this point, we were referred to the same subcontractor that had likely created the problem in the first place, and the service was not covered by the warranty. We hired a third party to fix the problem, because we were tired of the run around. I will probably not buy an Electrolux in the future, even though I like a lot of the options on the oven, for two reasons: 1) A $2500 oven should not require repairs in the first year, and it should have a manufacturer's warranty longer than a year. Back your product.
2) Electrolux does not use its own service techs to fix oven problems. Therefore, there is no accountability with the service, and from our experience, the technicians simply replaced one problem with another, creating the need for additional servicing time after time until the warranty ended. Each time they visited and fixed one thing, they messed up something else. This is convenient for them, because after the first year's warranty ends, the repair techs charge mightily for service.
In the meantime, Electrolux takes no responsibility for the malfunctions or inadequate repair service, nor do they keep any type of log of malfunctions that would help solve issues down the road. You are own your own. Additionally, Electrolux did not inform us that we were dealing with subcontractors the first two services. It felt misleading. If I'm paying for an Electrolux, I want an Electrolux employee working on the Electrolux product, and again, I'd like Electrolux to back their product. Not worth the cost of the oven.
I purchased several Electrolux appliances when we remodeled our kitchen in March of 2009, including the fridge EI26SS55GSO, wall oven and dishwasher. Have had problems with all of them. The fridge freezes all my veggies in the veggie tray even when the temp is set on 37 degrees as recommended. Now my Main Power Board relay switch has gone bad and causing power failure to the Circuit Interface board.
I called Electrolux and they gave me a number for a service dealer who came to my house and gave me the bad news. He also told me that Electrolux had several problems with the first year of manufacture and had replace several units because of the food freezing problems. He said it was a design flaw of air flow. He said it will cost $600 - $700 to replace both board and panel. I called Electrolux and they refuse to pay any on the repair bill even though my unit is only 4 years old.
My $1800 (2009 price) wall oven is a piece of junk. It takes 30-40 minutes to bake a small pan of biscuits - like I said a piece of junk. The lower heating element is buried in the bottom panel and it has to heat the entire bottom section before any heat ever reaches the oven space much less the biscuits. The stupid engineer that designed this unit should be hung by the 'you know what' til he or she gets some common sense. Too stupid to get in out of the rain.
Thirdly, my dishwasher stinks to high heavens apparently from food not being properly flushed out of the unit, however the smell is more like a plastic foul odor. Not sure and I'm sure the tech reps that answer the phone for Electrolux don't have a clue as to how to correct the problem and if they did it would be your fault and your expense. Like one other customer said, Electrolux considers themselves above the LEMON LAW!!!
ATLANTA, GEORGIA -- I take great exception to your company's quality control and product engineering. I write you in sheer disgust for having been had for the purchase I made of kitchen appliances for a newly renovated kitchen. The standing range is an abomination and a physical hazard. I had two services calls since the installation in July. The first call was for the physical hazard of the vent lip protruding under the control window. It was sharp enough to cut my hand. While cleaning a spill it gets hot enough to burn my hand. This is a class action suit waiting to be engaged.
The surface is made of a very poor quality stainless that has scratched from the moment it was removed from the box. The grates scratch the product consistently. The only acceptable cleaning sponge must be soft without any option to adequately clean baked or burned on spillage.
The oven cabin measurements are incorrect. The bottom shelf is correct, but the two pull out shelves cannot hold the same measured trays, because of the convection fan. The pull out racks does not function well for bakers, as there is not enough clearance. I have had the two motherboards replaced. It seems there were issues with steam and heat.
The refrigerator is a feat of stupidity. A refrigerator by its function is to keep food and beverages cold. This refrigerator dispenses room temperature water. This is a design failure for the usage purpose of the consumer. The ice dispenser splatters ice and ice chips over the floor. The chute is not properly designed. The microwave panel has a very light print. It makes it unreadable in certain light dynamics. The dishwasher is adequate. It is only adequate.
I have had a sales representative from Electrolux look at the range with the salesperson from the store the appliances were purchased. He noted the range should not have the concerns I have defined. I have had the owner look at the appliances and saw firsthand what my concerns are and he was very concerned. He confirmed for himself all of the issues stated. I have spoken to a staff person in your office. She has told me nothing more can be done.
I will tell you what you need to know. These products are a horrible waste of money. They are of poor quality, dangerous and do not function as they should. You are the person who is leading a product and sales team that has failed. You have put out a product that is inadequate. The answers I am given by your company are not acceptable. I have no other recourse, but to engage you in this conversation. It is time for you to prove your stand and the personal integrity of your position. I want a full refund and removal of the appliances that are unacceptable at any price point.
LANCASTER, OHIO -- We purchased $12,000 worth of poorly engineered, poorly manufactured scrap and want to make sure others do not make the same mistake. Built a new home and bought Electrolux appliances, big mistake. The double oven immediately failed. Service was through a third party vender, and was four days away. When they showed, they would not remove the oven from the wall - too much liability they said. So I removed my new oven, and diagnosed a burnt element. Appeared to be a manufacturing defect as the insulation around it had been disturbed and the element burnt in half. They shipped the part (another 3 days) and I replaced it.
Four months later the control panel in the front burnt out. LED lights were not lit properly. By now we were wise to the "service" program, so I asked that they ship the control panel, and I installed that. 2 months later the control panel in the refrigerator died. They shipped, I installed.
Another 5 months passed and the dishwasher would not pump down. This time I tried to hold their feet to the fire. The "service" group pulled the dishwasher, diagnosed a faulty float switch, and left. 3 days later, they sent another "repair" man who disagreed with the first diagnosis, and tried to half-ass manufacture a piece to operate the switch, with no success. A few days later the first "repair" man returned, replaced the part, and so far things have continued to operate.
The wife managed to pull an extended warranty from the manufacture after hours of phone calls and complaints as to their products and service. They reluctantly agreed to extend the warranty in exchange for our misfortune and not having use of the products for several days while waiting on repairs.
Fast forward to this summer. The refrigerator control panel is on the fritz again, and this time the unit quit running. "Service" group number three (because the last group no longer works with Electrojunk) replaces a main board in the bottom which allows the unit to run, but cannot order the front control panel because the part is no longer available. The cooktop flashes "e" across all burner controls at times, and sometimes will not recover without a hard power reset.
Honestly, in all my years of working with manufactures, electronics, and equipment in general, I have never experienced problems like these. I have never dealt with a service entity that mishandles or has no knowledge of the product, and can't find or maintain repair groups to work with, and when questioned, customer service personnel are rude and snippy.
DO NOT PURCHASE ELECTROJUNK APPLIANCES, even if Kelly Ripa still makes you believe in the product - unless you are very handy at repairs, have hours of free time, enjoy re-designing, and are prepared to sacrifice your home life in order to keep this worthless junk operational.
INDIANA -- I purchased a new Frigidaire Laundry Center Model #FEX831CSO at Lowe's on March 10th, 2006 to replace a 30 year old Whirlpool set. This new Frigidaire model has a drop in mesh lint filter and holes in the door and an opening in the bottom of the door for lint to fall into the filter below. The very first time I used the dryer, the lint & dust gathered all around the door and the opening of the door. I tried to give the unit a fair chance, but after numerous dryings, the problem is just as bad.
As soon as I open the door, lint and dust go flying all over the room, the clothes that are clean and dry fall into the lint when the door is opened and there I am picking lint off clothes that were supposed to be clean. I cannot even remove the clothes from the dryer WITHOUT FIRST CLEANING THE ENTIRE OPENING AND THE DOOR ITSELF! As if I don't already have enough to do! This could be a real problem for those with asthma or dust allergies.
Upon e-mailing the company explaining the problem, I was sent back an e-mail telling me to replace the plastic vent tube. (That was already done on installation.) They told me to put it on its own ground wire. (Again, already done during installation.) I'd like to know what these things have to do with lint gathering around the front.
Then they tell me to buy dryer sheets. I don't like dryer sheets and have never used them because they themselves restrict airflow by laying down an invisible film in the filter (by the way, if you use dryer sheets you should clean your lint filter once a month with warm, soapy water to remove the film), but I tried them anyway, they didn't work, as I knew they wouldn't. And lastly, they actually told me to spray a static spray in the dryer every couple of months. All static sprays say, DO NOT SPRAY INTO DRYER! I just couldn't believe they told me that!
I wrote a second time and told them that all they suggested is already done correctly (in the actual installation) and it is not static causing the problem! I even sent pictures of lint gathered all around the door and opening, they still don't care or address the problem! They responded a second time saying, they are not the only manufacturer to use this placement of the lint filter (This is true, so beware! Don't they sound like a little kid saying, "All my friends are doing it, so I can too"?) and that it is not a new design, many dryers have been sold with this lint filtering system without complaint. (I find that way too hard to believe!) And they still recommended dryer sheets.
THEY ARE TOTALLY DISMISSING MY PROBLEM AND HAVEN'T EVEN ADDRESSED THE REAL ISSUE! Not one thing they suggest is legitimate to the trouble with the dryer lint. IT IS A FAULTY LINT FILTER DESIGN, CLEAR AND SIMPLE! I know what the problem is, the filter is too short compared to the opening in the door where lint drops through. The air pushes the lint right past the gaps in the filter ends and fills the empty space inside the door and opening. The filter even warps and allows small amounts of lint to go directly into the exhaust tube.
The filter also collects lint, but a lot of it is forced through the gaps that doesn't fit up properly with the opening. To check this for yourself, before buying a dryer, take out the lint filter and hold it up to the lint drop area in the door, see if it has gaps on either side, back or front, if it does, I wouldn't buy it. You will be fighting lint.
We may be able to rig it to work right. It will void my warranty, but they don't seem to make good on them anyway. I certainly shouldn't have to rig a brand new system, but the company doesn't care to hear what is really wrong with it. And as long as we unsuspecting people keep buying it, they will keep selling it. Also, the lock on the washer door stays locked for 2 minutes and 32 seconds, way too long for my lifestyle.
My advise is, beware of Door Lint Filtering Systems and the companies who sell them. If you already have purchased one, like I did, and are having a problem, complain, complain, complain! (That's what Frigidaire keeps saying, "we've had no complaints about it." Well, they've had at least 1 now!) If you have this type of drop-in mesh door lint filtering system, I'd like to hear from you. I personally will never again buy any Frigidaire or Electrolux products.
UPDATE: July 11, 2008: After using this machine for a couple years now, I noticed a while back that when the washer rinses after the wash load it does not spray water long enough to completely rinse the detergent out of the clothes. AND after the rinse-cycle fill and draining of the rinse water with softener IT DOESN'T SPRAY WATER AT ALL TO RINSE OUT THE SOFTENER! I have to wash clothes twice (resetting the knob to wash before it fills for rinse cycle), once with detergent and again in water with NO detergent, there is plenty of detergent left in the second washing that it needs another spraying rinse! And I hate that it doesn't spray-rinse after the rinse cycle.
AND THIS IS SUPPOSED TO BE ENERGY SAVING! I guess the inadequate amount of clean water spraying the clothes and then NO spray in the rinse cycle is what THEY call energy saving, I call it gross and unhealthy to have all that grime left in the clothes. It certainly isn't saving me any energy when I have to wash twice just to actually clean the clothes. I hate this laundry center and I'm stuck with it, who can take out a crappy stackable machine to return it to the store in the time they specify.
I strongly urge you to reject this machine, it may be one of the cheapest in price and it shows in the quality. BTW, I'm still having the same issues with dryer lint and always will with the faulty design. BEWARE! I sure hope this review helps someone out there spare themselves a world of laundry misery!
Where do I begin? One year ago, I completely remodeled my kitchen and designed it around the Icon Series line from Electrolux. I purchased a 48" gas range, dishwasher, hood, fridge and freezer. In all, I spent over $19,000 just in appliances. Additionally, I remodeled the kitchen to accommodate the new 4' range and the new fridge/freezer which recesses into its own wall with a surround that gives the look of a SubZero.
Within three weeks of owning these new units, the refrigerator starting warming up. Parts were ordered. The fridge continued to not keep temperature and to freeze over. All said and done, one year later, I am now on my fourth unit from Electrolux. It, too, has the same warming issues. I have thrown thousands of dollars of food away, as the fridge will not stay below 48* F.
Although I'm not necessarily angry at Electrolux for their lack of support, because they have been very prompt about responding to the issues each time, I have grown increasingly tired of the bi-monthly appointments to defrost a fridge, the continued inconvenience of having to monitor the fridge temperature, and the continued loss of food due to spoilage.
Historically, Electrolux has given me two options when they determine that the unit is beyond repairing: 1) A full refund on the unit, or 2) a replacement unit. Once again, I am at the point where our local dealer is saying that they are only authorized to perform one defrost per month from Electrolux. After five subsequent visits, they are compelled to deem the unit "un-fixable" and proceed with Customer Service to determine a game plan. I am beyond this point. Now I'm faced with the SAME options, no doubt. But here's my frustration:
I could accept another fridge, in hopes of this being the one that works. However, industry wide, it has been demonstrated that this product has issues. Do I really want to go through this timely process again? OR, do I accept the refund of monies? Sounds great, until you realize that the opening that was specifically designed for this unit (and companion freezer), does not accommodate anything else. To do most anything will require that I once again pay to have my kitchen remodeled! And what do I do with its companion freezer (which also has had warm-up issues!)?
We purchased the fridge/freezer for the look. We designed/remodeled our entire kitchen around "the look." And now we are one-year into our "look" and don't know what to do. All I want is a fridge/freezer that works! I don't want to create waves...... but I believe that my husband and I are now BEYOND DONE!
We want something with dependability - like the old fridges that a person can still find running in people's garages. You know, the 1950's - 1970's fridge in multiple colors? They are still running. They are still dependable! Maybe I should just remove the doors off these units, install piano hinges on them, mount them to my wall for a facade and put one of those old dependable 'garage fridges' in behind!
Where should I go now? Should I pursue legal attempts to force them to pay the contractors to remodel the kitchen so I can put something else? Should I pursue them for the substantial loss of foods? Should I bill them for my time spent twice-monthly? Do I continue allowing them to give me a new unit every couple months, performing bi-monthly visits between each replacement defrosting the unit and replacing supposed defective parts? How many years do I keep playing this?
My last fridge was purchased in 1990...... it's STILL running strong with NO PROBLEMS. My expectation of how long a unit should perform is pretty high. Maybe it would be in the best interest of Electrolux to just buy me the SubZero that they're modeling after and save themselves thousands more dollars!
Two years ago I purchased a Frigidaire Electrolux Galaxy Series Front Load washing machine. As of a week ago, my washer stopped working due to what the error code read as a broken door lock. Upon notifying the company, I was informed that because the part I needed was on back order I had two choices. First, sit back and wait for the part or, accept a 60% rebate check to go purchase a new machine.
After thinking this over, I decided that 60% was unacceptable as I bought this washer in good faith that it would work for some time. I called the company back and after explaining my stance on the situation I was put on hold. Shortly after the operator came back on and said the part was there and I would receive it in three days. Monday I received the part and it had nothing to do with my washing machine or its problem.
When I called the company for the third time, I was told the part I needed would not become available until February 6th. I was then offered another rebate for 70%. Again I explained to the person on the other end that I do not feel I should have to spend 30% on a washing machine that I just bought 2 years ago. How is this fair? He put me on hold for a while and returned with a list of three local handymen and told me I could try to get one of them to come over at my expense. However Electrolux would purchase the part if one of these men had it.
Later in the day, I called the company a fourth time. This time I was calling to find out how to override the test mode because I was told by a couple of other unsatisfied consumers that it may get the washer going. Please understand, I have an 8 year old daughter and an 11 month old baby. Going to the laundromat with two children in tow is horrifying especially in the winter which is why I bought a washing machine 2 years ago.
After asking for the override information, I was put on hold and passed around 7 times until I finally insisted on speaking with a manager. That is when a lovely gal named ** came on the line. She offered me a $200 refund check for my laundromat troubles which I thought to be fair. She then said she had found the part and was going to overnight it to me. She had to double check for this and later in the evening she called me back to say she was successful in getting the part I needed. Easy to say I was thrilled.
Today the part arrived. When I opened the box, there sat a large black oven door handle. Am I to assume I was being asked to beat my washing machine with it until it worked? I called ** and left her a message. I also called the company again and found myself back at square one, being told I am expected to wait what in the end will be a total month to fix a simple door lock issue on my washing machine. $200 does not even come close to the costs this will incur. ** never returned my call.
I am going to summons whomever I have to in order to force the company to recall this product. After all, if this door lock is on such a long back order due to high demand, wouldn't that be a red flag insinuation that perhaps there is a serious problem here?
CHARLOTTE, NORTH CAROLINA -- I purchased a Frigidaire freezer in 2007 and, three years later, I purchased an Electrolux Extended Warranty (service contract). During the life of the Extended Warranty I called for service because my freezer was not getting as cold as it should and it was accumulating a lot of frost (not a frost free model). Electrolux sent out a, so-called, service technician who looked at it and told me that there was too much food in it and freezers should not be loaded over 50% of their capacity.
I found other accommodations for the excess food, ensuring that the freezer was not loaded more than 50% but this did not fix the problem. I called for service again and Electrolux sent out a, so-called, service technician from the same company who had a different story this time, telling me that the drawers at the bottom of the freezer were not going all of the way back, impeding the sealing of the door.
I couldn't see that the drawers were impeding the closing and sealing of the door but I defrosted the freezer anyway and discovered that the door seal was still not sealing and I could feel the cold air escaping from the bottom door seal when the door was closed.
I called for service again and requested another appliance repair company to do the inspection/repairs because all I was getting from the company that they were sending was a lot of busy work for me which was not fixing the problem. They did send another inspector who took several pictures of the door and bottom seal and left with the comment that the door was misaligned.
Several days later I received a call from Electrolux stating that their findings were that the misalignment was the result of "consumer abuse" of the door and they would not repair the door. I informed them that that was absurd and an examination of the pictures that the technician took would show that the door was not damaged and there was no consumer abuse. They informed me that there were NO pictures accompanying the report and Electrolux was standing by their decision NOT to cover the repair of the door. How very convenient that the pictures that were taken which would make my case and refute their claim had just vanished into thin air!?!?
I have filed a complaint with the BBB but Electrolux is sticking by their decision NOT to perform on its contractual obligations and they are doing it through deceit. I have also filed a complaint with the California Department of Consumer Affairs and the results of that one are pending. BUYER BEWARE when dealing with Electrolux Extended Service Warranties! Like me, you might pay perfectly good money for a perfectly worthless piece of paper.