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Horrible Customer Service- Borderline Criminal
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Let me preface this lengthy complaint by saying that I wish a 0 rating or even a negative rating was possible to select. I booked a flight for my family to Kentucky for this Monday, April 6th. With all the virus hysteria going on, I knew it'd be nearly impossible to get help from an actual person and not an automated messaging system. First tried calling over a week ago and was told that if my flight wasn't within 72 hours, I could not be personally helped. So, I followed the link to cancel my flight and did so. Not much time later, I was notified via email I was receiving a credit. I DO NOT WANT A CREDIT! I paid for insurance on my flights and expect/ demand to be issued a full refund.

I work nearly every day as the company I work for is considered an essential service. I got on hold this morning (mind you, after jumping through hoops and bounds) for 22 minutes and the call got dropped. Already aggravated, I called again and was placed on hold and still am on hold. It's been an hour. In the interim, I tried engaging with the "chat now" option and am downright being ignored.

I'm not dumb. I know it's an automated system to better aid you and channel your requests and inquiries to the appropriate help. But still, at least pass me along to a managerial wait queue or something. I even used their comment section to repeatedly state my annoyance and issues. I listed contact info a terse request to speak to management or someone higher up the echelon. I know they see that stuff- why are they playing games with peoples' lives, time, and money. This is aggravating!

With everything going on, you'd expect a company like this to be thoroughly accommodating, understanding, and possibly empathetic. I am dismayed to experience and find that this is not the case. SO, I have $2,200 of my hard-earned money floating around in limbo in the form of an airline credit. Where would I possibly want to go right now, especially with the booking aid of Expedia? I have never been so distraught over dealing with a company like this.

Expedia should be ashamed! I'm just looking for information! I just want to know more about the nature of my credit. Will it turn into a full refund eventually? Why did I even pay for insurance thinking the cancellation of my flights will be protected and the money refunded? They cannot logistically explain how I have been on hold for over an hour and have not talked to anyone. IF I HEAR A RECORDING OF KENNY GONE MORE TIME, I AM GOING TO LOSE MY **! With everything going on, people need their hard-earned money back and Expedia is playing games.

Please. Anyone looking to book a flight "conveniently" will not be able to do so using Expedia. Steer clear of this horrible company. Do yourself a solid favor and entertain any and every other option for travel booking. DO NOT, I repeat, DO NOT ever use Expedia for ANYTHING!

To sum up, if you read everything above this, I am currently losing my ** because Kenny G is playing again for like the 15th time. Maybe this is what purgatory is like? Or possibly a ring of hell? I need to consult Dante's Inferno- I'll probably find out more info about what's going than from actual Expedia itself.

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Pay Insurance Covering Nothing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We bought a ticket through Expedia, we were prompt to buy the Total Insurance and I did it. Key Benefits: Coverage for trip cancellation or interruption, Reimbursement for lost luggage. We had one stop at London
due to the airplane delay in Huston, we missed our airplane and therefore we had to wait around 9 hours in London Airport. When we arrived to our final destination, the bag was delayed to the next day (total delay of 2 days), we went back to the airport and they gave us the bag but it was broken and the airline refused to file a claim even though we were at the airport.

So in summary we had: Travel delay, Baggage delay, Baggage damage. Surprisingly, we called Aon Insurance and after a 45 international call (they refused to get the info by Mail!), they asked us to give them: Full names, Addresses, Phone number, Email, Letter by letter (g like georges, e like earth...). After submitting the claim with the necessary documents (claim ref: Travel Protection Plan **), they said: Travel delay: Not covered by Policy! Baggage delay: Not covered by Policy! Baggage damage: Not Covered since we are a secondary insurance!

What kind of Total Protection insurance tell you that you are covered for trip cancellation or interruption, reimbursement for lost luggage, and doesn't cover my Travel delay, Baggage delay, Baggage damage?! This is an insurance that Cover Nothing! Expedia said: "This concern AON insurance company, not us!!!" I will be sure that I will get my right by Media, Law. Any help is highly appreciated TO FIGHT THIS FRAUD.

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No Refund and Technical Problems During Corona Virus
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- I tried contacting Expedia about canceling or getting a credit due to the government travel restrictions on 3/12/20. Could not get through to anyone at Expedia and there was no information online. The airlines themselves were not answering their phones and the information they had online said if the tickets were purchased through a third party vendor I had to contact them.

I did not fly on my scheduled flight of 3/13/20 and I eventually got a text and email from the carrier I was scheduled to fly home on stating my flight was canceled and I would have to contact the airline and reschedule my flight home. I did purchase flight insurance but of course the Corona Virus was not a valid reason to cancel. All of this happening while all countries put into place strict travel bans but still no word of refund or credit for a future flight.

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No Respect for the Client
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- I usually use Expedia with good results, but this last month I was very disappointed by their way of coordinating with airlines and working together with the client. In other words, the airline (Iberia) sold me an itinerary through Expedia, but later after a month they changed it completely without respecting the previous connection places, they told me to cancel that itinerary with a full refund of the flight.

It's been more than a month since the operation, and after several conversations and long waiting time with the agency, none, neither the airline nor the Expedia have returned my money, both blaming each other for the 'delay' of the process, and thus demonstrating that none of them care about satisfaction or need of the client, I don't recommend doing procedures of this type using them as mediation! They are not responsible for this situation as they promise!

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The Worst Customer Service Ever!!! Have You Had 6k Placed on Hold Before!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I am so utterly disappointed, disgusted with EXPEDIA and their non customer care!! I tried to book a flight with Expedia, but as I was booking, supposedly the price changed after I provided all my information, I did not get any tickets for my family but a 2.5k hold was placed on my card!!! No tickets. I called and went through the process with Expedia (they did the transaction) and it happened again. This time 2.5 k and 1.3k placed on hold -- NO TICKETS!!

I was placed to corporate. NO help. Could only refund the $15 fee x 3, and did not even do that successfully. "Jessica" from corporate had the audacity to berate me, and advised I call the airlines!! THE AIRLINES CANNOT TAKE OFF HOLDS!!! This is a LIE!!! Only your bank can with authorization from the airlines, but the airlines CANNOT SEE A HOLD!!! What is going on here!!

A NEW LAW does not allow airlines to contact your financial institution or send a letter to let them know you don't have a ticket!! SO, never, ever, use a DEBIT CARD to purchase tickets!!! Although I have before and this has never happened!!! NEVER< EVER< EVER< EVER USE EXPEDIA!!! They offered me nothing, except a hotel that you cannot use. Corporate offered me nothing for my inconvenience. I spent all day trying to get my money and I will have to wait. The only ones that empathized with me was my bank. GO JOVIA!!!! Expedia re-train your people!!!

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Flight Cancellation Refund
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- I purchased flight cancellation insurance in case my business trip plans get changed. Well sure enough... 2 weeks before the trip my boss tells me that the trip needs to be cancelled. I tried to cancel my flight online, but that link would not work, I had to call customer service and wait in an automated phone queue. Then I found out that in order to get a refund, I needed to submit an insurance claim with a third party insurance company and they would need to review and approve it. I did not realize that when I clicked on Expedia's checkbox for cancellation refund that I was purchasing an insurance policy. So they denied my claim because I was not deathly ill or nobody in my immediate family had died. I think this is false advertising. And I will never use Expedia.com again.

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Expedia & AIG - Travel Insurance Scam - Beware
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Bought ticket for my stepdaughter to meet us at a Blues Festival in Canada. Purchased the flight insurance. Since, found out a friend is given only a few weeks on this earth. Turns out - the flight insurance is a SCAM. ON PAGE 7 (can't make this up) it clarifies that it is only valid with a Dr. note that an immediate family member is sick and can't travel! WHAT A SCAM! Several hundred dollars - DOWN THE DRAIN! My only small revenge: in the University class I teach - do I include this as widely as I can over the next several years in the section on a) ethics or b) marketing strategy?

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Expedia - Bad for All
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I made an airline reservation through Expedia. The airline (British Air) changed the flights. I wanted to make a change to ease the pain stemming from the change that BA initiated. I tried BA directly but they will not talk to me; only Expedia. I made 3 phone calls (75min + 90min + 50min) to Expedia only to be told on the last one that I need to wait an additional unknown amount of time on the phone. Otherwise, they cannot help me. In other words, I already spent almost 4 hours on the phone and I still need to spend (according to the corporate manager) up to 4 more hours. I communicated this to Expedia and now, 4 days later, still no reply. I GIVE UP ON EXPEDIA – FOREVER.

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Excessive Overcharging
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- Expedia is a very dishonest company. They have foreign customer service employees who are very polite but very deceiving. It was my worst and most expensive experience in purchasing an airfare. I purchased a return ticket Spain-Mexico. I received a confirmation email which had the dates as the title in large bold capital letters. JUN 20th - JULY 6th.

Assuming that meant my return date was July 6th I went to the airport on that date. I was told that my return flight was actually July 4th and when I showed them the email they told me I should have looked at the attached itinerary which had July 4th. I suggested, because the email was confusing they would share the responsibility. They made me wait on the phone for 3 hours transferring me from one person to another. Whenever I asked to speak to a supervisor or manager I was told “you're speaking to him”.

Finally, one of their support people by the name of Drei who claimed to be a manager told me that I would have to purchase a new ticket as my original ticket is no longer valid. The price of the new ticket was 3 times higher than the original.

After I pleaded that I was retired and could not possibly afford to pay $1700, he offered me a $300 credit. I had no other choice but to accept his offer. When I tried to call Drei I was told there was no one by that name. I sent several emails and received no response. When I looked at my credit card statement there was no $300 credit. EXPEDIA IS THE MOST DISHONEST COMPANY I HAVE KNOWN. I WILL NEVER FLY WITH THEM AGAIN.

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Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

They made travel errors on flight times. 9 hrs on phone... Christmas Day! It's India you are dealing with. They disconnected several times. After complete frustration I paid double for ticket going directly thru airline for an error on Expedia's end. This is their non existing customer service. Don't use their site. Book thru airline.

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Expedia Flight Bookings Rating:
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1.0 out of 5, based on 22 ratings and
39 reviews & complaints.
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Expedia
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