Expedia Hotel Bookings Consumer Reviews - Page 3

Expedia and the Hyatt Hotel are in bed together and are DANGEROUS. Not as Advertised. We booked our blanket vacation pkg. through Expedia (falsely advertised the Hotel, amenities & charges). Expedia refuses to discuss it with me. I have telephoned them five times, and they refuse to discuss this with me. Expedia abandoned us at the Airport & refused our pre-paid rental car. The 2 room suite we had pre-paid for, didn'€™t€™ exist. Hyatt squished us into a tiny, dirty shack (supposed to have 4 queen sized beds).

Hyatt & Expedia have a contract. Both over charged us with double and triple charges. Expedia charged us 1st with their huge and embellished blanket package & 2nd charged us with itemized on Credit Card. Hotel charged us a third time. End of stay, 2 Hotel managers imprisoned us for 8 hrs. & demanded +++ money. Refused to show us bill (Embellished bill: $2.99 for turning on free TV, $16.99 for free swim etc.). Falsely advertised spa prices by charging us 100% for spa services. Hotel refused extra blankets, pillows, towels & bottled water. Hotel concierge assistance charged us third time for already pre-paid tickets.

Expedia sent us to wrong hotel. Had to take two cabs to arrive at the Hyatt. Arrived in AM. Hotel charged us anyway. Put us into a tiny, dirty hovel. Expedia left us hanging and wouldn't even speak to us. Took off a little money for not providing us with our pre-paid car and then, in addition to their over charging me they added the car rental charge. After leaving hotel room 1st day, someone broke into room safe & stole all of our cash. Both Hotel and Expedia refuses to make right. Rooms weren't as advertised.

Hyatt put us in hovels needing repairs: small, 0 cushions on patio furniture, dirty walls, worn out carpet, bad odor. We're charged for amenity of free breakfast. *Due to (1) wonderful hotel manager, we were given a comp & upgraded room.* Hotel charged us for it anyway. We were moved 3 times & each room was in need of repair. We never ended up in the room we had pre-paid for. Charges from Expedia doubled from beginning to the final bill on my Credit Card.

Our beautiful "œcomp suite"€ had two rooms, but it had a patio wall that was broken away from the wall (dangerous). Our bill was paid! Last day, 2 hotel managers held us prisoners x 8 hrs. demanding more money. After arriving home, manager telephoned me demanding I pay this embellished bill again. "€œAsked me to send him the money directly, and keep it between the two of us". Refuse to give us bill stating that it was a breach of confidentiality with Expedia.

KITCHENER, ONTARIO, CANADA -- Two years ago, my husband and I attempted to book a trip to Barbados with Expedia.ca. Had I known that this site existed then, I would have submitted this review much sooner. We were told that the hotel we book, The Blue Orchid was full and that we needed to book a new hotel.

Later, we were contacted and told that they would book us there, but to a superior room and our cost. As a former travel agent, I found this odd. Usually when a lead in room rate is full, you receive an automatic upgrade at not cost to the consumer. To make an extremely long and painful story short, they basically took our information, "booked" the trip and then told us the entire hotel was booked and that we would have to go elsewhere.

However, they took our deposit via credit card and told us that the remainder of the payment was due, even though they could not provide a hotel for us. This was an IT issue, but these geniuses at Expedia.ca in Kitchener, said they could not fix it.

Also, each time we phoned them, we were put on hold for an average of 45 minutes per call. Each time we asked for a supervisor, he was "unavailable". We were then told that our supervisor no longer worked at Expedia.ca. Given our length of time on the phone with these people I could see that they had time to hire and fire an entirely new team.

WE also had to phone our hotel in Barbados ourselves, as Expedia was either unwilling or unavailable to do so. They also outsource their work to a company in Florida and we began to receive annoying phone calls and emails from Florida telling us that our payment for the now non-existent trip was due.

After three weeks of this insanity, I contacted the customer Service person at Expedia.com in Washington state, who, after four more phone calls and numerous emails fixed it. She offered us a $1000.00 rebate on our trip, which we had booked with another company. Do not use this company. Their customer service is non-existent and they have the worst communication skills I have ever encountered.

INTERNET -- Expedia's customer service is the worst I have ever encountered. I am sure they are probably getting sick of seeing my name, and I don't really care. They and the hotel screwed me over and I won't go quietly. I booked using their "unpublished rates" which until now never had done me wrong.

When my husband and I arrived at the Monumental Movieland in Orlando our room smelled like mold. It had broken things throughout the room and the room itself was disgusting. We decided we couldn't stay there and stayed in the room long enough to book somewhere else for the duration of our stay in Orlando. We called Expedia and they refused to refund our money. I wrote several e-mails to them all of which were responded to with wrong information, and I wrote several complaints on their Facebook wall.

Finally I was contacted by their "tier 3 customer service agent". What a joke. I was actually told they won't refund my money because I didn't call them or try to resolve the matter prior to checking out of the hotel. They think that the issues could have been fixed. REALLY, this is what I was told, after reading the description of the room above how many of you would actually have wanted to switch to a different room inside the hotel?

I will never use this site again and I hope others will save their money and go to one of their competitors that actually have a customer service worth a **. If anyone would like more specific details please feel free to send me a personal message at **. I have no problem spreading the word about what an awful customer service Expedia has.

BELLEVUE, WASHINGTON -- There is no question Expedia is one of the top voyage booking websites. It includes numerous advantages that made it the initial pick in any traveler's listing. Even if basically useful, the site's customer service is not as quick to respond because it should be. It decays its popularity as one of the leaders whilst competing with competitors. I confronted problems for my bookings with buyer service, and also certain information didn't look like to be suitable as told via the organization agent over the phone.

In case you're concerned I like better using the holidayHotels.com because they offer the same deals/hotels/flights etc as Expedia, nonetheless on the site there could be found some extra listings of hotels, that are not listed on top of the habitual sites. Those hotels in their system has been a great support for me, because they are not only reasonable, however also equipped with the nicest facilities.

ST. LOUIS, MISSOURI -- I made a reservation for 3 using Expedia. I was supposed to get 2 double beds, but when I checked in they, by their own admission, had overbooked. The lady at the desk apologized and told me that all they had were king sized beds.

When I decided to check into another hotel where I wouldn't have to pay to share a bed with my teenager and my "jackie-chan-wild-sleeping-son," Expedia refused to refund my money. I ended up paying for two hotel rooms that night and I am not very happy about that. Unless you're okay with sleeping 3 per bed, don't use Expedia to make hotel reservations!!! Even if they initially tell you that they will give you 2 beds, they have the power to renege on their part of the agreement and take your money! Rip off!! Unfair!! Ridiculous people per bed calculation formula!!!

I used Expedia.com for years, not anymore. For the Christmas eve, made a reservation in a hotel in San Diego. Expedia advertised free cancellation policy. When I decided to cancel 3 days advance and my refund came to zero. So, called Expedia customer service. She was nice but after contacting the hotel she said she cannot refund my money because hotel will not refund the Expedia. So basically Expedia says, "we do not charge for cancellation but if the hotel policy is not to return money, we can not refund you." But remember, Expedia advertises on the same hotel, free cancellation policy. That is false advertisement.

TRAVERSE CITY, MICHIGAN -- We reserved a king size room, but after a 6 hour drive, the West Beach Resort Holiday Inn in Traverse City MI did not hold our room, even though we paid for it a month in advance. We pleaded with them to give us the room that we paid for, but they said they could not help us. We called Expedia, through which we booked the reservation, but their customer service said that they could not help us either. We ended up staying in a less comfortable room for the price we paid for a king size room. Do not stay at the West Beach Resort Holiday Inn Traverse City, and do NOT book with Expedia.

Booked a room in the afternoon for that very evening with a departure date of the next day. There is no chance whatsoever the wrong dates were selected on my end and this is the first weekend of the month. The dates selected on the site were apparent and obvious.

Saw that my reservation confirmation came across email. Thought nothing of it. Went to the hotel and the reservation was not found in the hotel system. I retrieved my computer and she saw the header of the email and she said "Oh, you booked with Expedia, I'll bet they changed the date. This happens all the time." Closer review of the email confirmed this. Expedia would not cancel and refund the payment.

Awful in every way. THEIR RATES ARE HIGHER THAN THE TRUE COST! I booked a hotel that had 2.5 stars at $46.00 per night. Upon arrival the hotel was beyond unbearable. It shouldn't of even received a single star. So beware of false portrayals of hotels. Based on the fact that I specified a non-smoking room without bugs and received a room that reeked of smoke and had bugs in the bathroom, I checked in for about 15 min and then quickly checked back out. I then requested a refund.

After 2 phone calls and 4 agents I got my refund but it was only for $31 a night which apparently is the true rate for this nasty hotel. I also got the $9 car insurance which come to find out the rental car agency knew nothing about and doesn't honor outside insurance anyway. I had to fight for that refund as well. I also found out at the car check out counter that Expedia over charged me $11 a day on the car rental. So I could have saved money simply by booking each item myself and would've saved some aggravation.

"Beware!!!" We attempted to check in to the ANEMON Hotel in Denizli, Turkey on Sept 27th, 2012. **, the front desk manager refused to even look at our EXPEDIA confirmation number and said he had no rooms available. The hotel was obviously double booking rooms already sold to EXPEDIA. We were told to leave and that there were no rooms at any of the other hotels either. We checked in to the better located North Point Hotel.

When we attempted to recover our money from the ANEMON, they told EXPEDIA we were shown a room which we refused and now they are actually trying to keep the money! Expedia is siding with the hotel and has told us they can do nothing, even though the hotel is blatantly trying to steal from us and the hotel video would prove us right.

Thankfully, we have American Express and will recover our money. We will not use EXPEDIA again and recommend others avoid them as well. The ANEMON HOTELS organization is dishonest and readers should not trust them either.