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Expedia Car Rentals Consumer Reviews

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Overpaying
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

First I would like to say I have rented cars from Expedia in the past and never had an issue. This rental was different. Never in the past was I asked to prepay. This rental showed that a prepayment charge would be roughly $400 cheaper. So naturally I went ahead and prepaid to save the $400.

When I brought the car back to the agency (Budget) it showed the cost to be $549. I had prepaid $642 When I asked the Budget representative about the over payment she stated the billing showed it was paid in full and that I owed nothing further stating contact Expedia they have the excess payment. I contacted Expedia and they basically said "tough luck" prices change, I would not be refunded my over payment.

Needless to say I feel this is wrong and I will not be booking anything ever again with Expedia. It seems Expedia showed a much higher payment if I did not prepay to entice me to pay at the time of booking so they could enhance their profit for the booking. A low class move by another huge company. Stick it to the little guy to increase profits.

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Abysmal Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- I had an absolutely awful experience with Expedia where they essentially scammed $180 of my money and provided absolutely no services. They verbally promised to repay, twice. And then they emailed that they would not, and several weeks later have simply stopped replying to emails. DO NOT USE THIS COMPANY. Awful customer services. Here are my issues with what occurred:

I rented a car through Expedia and Europcar. Prior to arriving to collect the rental car, I called Europcar to confirm the car category 'VW Golf or similar' who said that there were no VW Golfs in this range ever available in this category, and in order to obtain a golf or similar I would have to pay an extra £15 a day. To advertise a car category in which the car does not exist is misleading advertising at best on the part of Expedia.

When I arrived in person to collect my rental car I was informed that 'at the manager's discretion, I was to be charged an extra £1000 deposit as I was a British citizen residing in the USA'. This was not detailed within the terms of the rental, and has never happened to me before when I have used Expedia for previous car hires with Avis. As this was a refundable deposit, I continued with the rental, accepting this ridiculous charge.

I was then informed that despite having full auto rental insurance coverage through my credit card I would not be able to rent the car unless I took out Europcar's own insurance at an additional cost of £25 per day. Again, this was not detailed anywhere in the rental agreement, and has never happened in prior rentals through Expedia before. At this point I suspected that the sales representative was attempting to overcharge for services.

The total amended bill was then produced, at a shocking £200 extra, plus a £1000 deposit. Given that I paid $178 for the car, this made absolutely no sense. I then said that I was going to cancel the booking and the Europcar representative agreed that this was the best course of action, and added notes to the file to detail why my status as a British citizen living in America disqualified me from being able to rent from them as I still carried a UK driver's license but US credit card.

The Europcar representative then stopped me when I was about to leave, and said 'let me see if I can cut you a deal outside of Expedia, oh look it's £278 for the car rental, will we do this instead?' This is unprofessional at best, and I can only assume that this entire farce listed above occurred as they are on commission and would rather personally make a sale than have one made through Expedia. This entire situation made me incredibly uncomfortable, given that the sales team had clearly attempted to manipulate charges in order to gain commission themselves.

With the affirmation of Europcar's representative that everything must be cancelled through Expedia, and all was ok on the end of Europcar I left without a car. I returned home 30 minutes later, and called Expedia's customer team. The woman I talked to spent 45 minutes on the phone to me, and contacted Europcar twice. On this phone call she confirmed that the refund had been fully processed and would be in my bank account within 5 days. She was profusely apologetic for the experience which I had just endured.

I then received an email from Expedia 3 days later. This was completely unexpected given that the customer representative said that the case was closed, the refund was being processed and would be transferred within 5 days. I am utterly shocked at Expedia's complete lack of professionalism as this should never occur. A full two weeks after this first email this sham is still ongoing, with Expedia now refusing to refund on the grounds that Europcar will not refund the monies which they agreed to do when on the phone to Expedia's customer services representative.

I should not be party to any of these issues as Expedia agreed to refund me fully. If a vendor then backs out of this it should be on Expedia to reclaim, not me. This has been a horrifically bad experience and I will never ever use either of these companies again. I strongly recommend that others follow suit.

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No Rental Car When Arrived at Airport.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HARLINGEN, TEXAS -- Upon landing at Harlingen, Tx airport, no rental car or agent to speak with. Called Expedia and phone just rang with no answer. This was New Year's Eve. Tried the website with no luck. Not knowing what else to do, called on Uber and thankfully was driven 47 miles to our destination and motel. I for one, will not be using Expedia ever!

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STOLE OUR MONEY
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VANCOUVER CANADA -- Was on the phone with them for 3 weeks trying to get my 2000 dollars back for a car rental because we cancelled. Promised us our money back 3x and never got it. Kept blaming Economy cars for the issues and Economy cars blamed Expedia. Worst customer service. Was hung up on many times after waiting hours on the phone to talk to higher up employees because was told the employee I was speaking with couldn't authorize the payment.

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Read and Be Aware
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CA, CALIFORNIA -- Here is my car reservation through Expedia: On Jan 14, 2016, at 5:40 PM, Expedia Travel Confirmation wrote: "Thanks! Your reservation is booked and confirmed. No need to call us to reconfirm this reservation. Car rental in Albany Jan 27, 2016 - Jan 29, 2016." Of course, when I got to Albany 10:30 at night, there was no car. I have contacted them countless number of times and spent hours on the phone. They still have not refunded me. Be aware, it could happen to you. Do not spend your money with irresponsible merchants! Feel free to share with others.

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Terrible Expierence - Rip Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- We flew to Vegas from DFW. Unfortunately our flight arrived an hour and half late...1 minute after midnight. I had no idea the rental car place Nu Car would be closed as on my reservation it said will hold up to 2 hrs after reservation. So now at midnight we had to hire Uber to get us to hotel. Called rental company 10 minutes after opening. They told me I had 20 minutes to get there or my class of car would be gone. I was 30 minutes from there.. Called Uber again.. Back to rental company and proceeded to argue about how they could give my car away. Needless to say I was charged $120 more to have a vehicle big enough to fit our party that I originally booked and was charged for!!! Mind you the entire parking lot was full of said type of vehicles. What a joke and a scam!!!

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Worst Car Rental Company Rented Through Expedia
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALGARY, ALBERTA, CANADA -- We booked a mid-sized SUV through Expedia for our trip to Calgary, Canada. First the car rental place is about 15 minutes away from airport; opens in morning at 730 am with no transfer service available for an earlier flight time! They have minimal choices as our 4 suitcases would not fit into the Jeep Cherokee which was only midsize SUV they offered and we have used other rentals with similar needs and have variety of mid-sized SUVs that have accommodated 4 suitcases easily!

We were offered a minivan instead at extra cost. When we asked for a GPS unit we were told that they did not have any!! The tire pressure light was on when we got the vehicle which they fixed but it was a temporary fix as during our 8-day trip we had to check and fill the same tire two more times!!! Please do not rent from this place especially as Expedia offers it at lower price but has pathetic service! Expedia should check out these problems before offering the option!

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Car Rental Insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

REDMOND, WASHINGTON -- Made my car rental reservation via Expedia for a 7 passenger car to be picked up at the Chicago O'Hare location at 7PM on Monday 6-25. I was at counter as agreed at 7PM with 4 people ahead of me. Waited about 10 minutes just to hear from the Fox Rep there there is no cars and I need to wait at least half an hour, but more likely over an hour and there are 4 people ahead of me. When I said my reservation was for a 7 passenger car not doe any car the representative didn't even acknowledged that but repeated that waiting is... and 4 people ahead...
I couldn't take any chances so I went with another rental agency and got my car in 10 min. Then I called Expedia too make sure that I will not get charged and was On the phone with someone I guess in Pakistan or India putting me on hold and trying to call Fox. Could not get to Fox or didn't want to, but finally I said I need a confirmation e-mail that I will not get charged. Finally today I got one. Expedia Rep Mike Says "unfortunately they can not refund my $40 plus insurance as due to their policy Fox Rental can't return the money". Seriously? I did not use the car and still being charge for insurance?! And this is not Fox this time. This is Expedia charging me the money for something their vendor screwed up in the first place .I'm sure not done with them

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Car Rental Insurance and Refund scam...
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GURNEE, ILLINOIS -- I just can't believe that travel sites such as Expedia take this SCAM company as vendors. We arrived in Fort Lauderdale late and they took us to some warehouse away from the airport and try to hold us hostage until we accept their very high insurance. I told them they could kiss my you know what because I have the best full coverage on all my cars. They said they canceled my reservation but after I checked they actually tried to charge me. I spent half my vacation with Expedia before they finally refunded my money. They told me they have nothing but trouble with this company (Economy Rent A Car Fort Lauderdale). My question is then why let them on your site???

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Dishonest - Don't Use Expedia for Car Rentals or You'll Be Scammed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Dishonest scammers! Do not use them for car rentals! They will lie to you and you'll be out hundreds of dollars, and likely have a ruined vacation! Here is my experience with Expedia: We rented a car in Spain via Expedia and were told we'd spend the equivalent of $310 USD upon arrival. Fine. When we got there, they: 1. Gave us the wrong car - manual transmission instead of automatic - that is a BIG deal! 2. Gave us the wrong class of car (nowhere near the category we reserved online) 3. Told us the insurance we purchased through Expedia was invalid and we had to purchase new insurance. 4. Charged us 600 Euros, well above the 310 USD we were told we'd have to pay.

When we tried to get a refund from Expedia for this difference (not even the full amount, just the difference!) they told us it would take 15 business days to resolve with Budget. 15 business days came and went - no contact. I called in and they said they'd contact Budget. They said they were unable to contact them because they had different business hours, and they'd provide me with an update the following day. No update. I called again. This process repeated itself 3x.

After all this, they said no refund because they can't contact the company and then didn't even offer any compensation for the hours of trouble and dishonesty. In the end, I'm out lots of time, lots of money, and an enormous amount of my sanity has been eaten up by these dishonest fools. I hope this business gets no more customers because I wouldn't wish this experience on anyone and it unfortunately looks like I'm not alone.

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Expedia Car Rentals Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 20 ratings and
23 reviews & complaints.
Contact Information:
Expedia
4200 150th Ave. NE
Redmond, WA 98052
425-705-5161 (ph)
www.expedia.com
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