FEDERAL WAY, NEW YORK -- Not Happy with Feather River Door. I have a $3,000.00 door with 2 sidelights. The frame was rotting so I went to Home Depot to order the parts. I was told I couldn't order parts because it's only done under warranty. I contacted your company and you sent someone to look at the door and cracked glass in the sidelight. A couple of weeks later I received a call from Home Depot telling me my glass and frame came in. I happily went to pick up the glass and frame only to discover the only thing there was the glass.
Thinking this was a mistake I called your warranty department and was told my warranty was voided because I didn't caulk the door or paint the inside. Since this was a factory assembled door if the frame is supposed to be caulked to the sill I think it should have been done as part of the assembly but all I want is to fix my door so I said "if you've voided my warranty then sell me the parts" but I was told they don't do that.
So I asked why they sent the glass and was told it was a courtesy. I said "what good is the glass if I can't fix the frame" and was told if I didn't want or couldn't use the glass I should just throw it out but really what they're saying is I have to throw out the $3,000.00 door because your company is unwilling to either sell me the damaged pieces of the frame or give them to me under warranty. This is very unfair.
Finish does not last! The door looked good when it was installed, and it still does, EXCEPT the jams and frame are horrible. When you purchase the entry door and sidelights, they do not tell you that a coat of polyurethane must be applied annually. This I did. The frame and the door jams (members between the door and sidelights) do not come pre-finished. The members have a coating of some kind that you must finish with a Minwax finish to give it some grain effect. My entryway is about four years old and last year the jams and frame started to peel and crack. It looks terrible...
It took Home Depot almost six months to tell me Feather River says their warranty is only good for TWO years. Imagine that. You spend thousands of dollars on a product and the manufacturer does not expect the finish to last longer than two years. I asked Home Depot for a Feather River representative to come and advise me what can be done and a Home Depot manager left a message telling me to sand and paint the parts.
We ordered our doors in October 2014 from Home Depot, they were feather river doors. When the order finally came in it was during the Christmas holidays. They finally delivered the double entry doors. The finish was poor, the frame was cracked, the door color was coffee bean and the weather striping was WHITE looked terrible. Plus part of the doors didn't have any paint at all. So I called feather river. They said they were sorry (I didn't need a character reference). We know they are sorry. They were going to rush out a new set of doors.
Well here it is April15th 2015 and the second set came. No paint on the tops of the glass frames, the astragal was white, the weather striping was white, the bottom sweep on the doors is beige and the finish is bubbling. The doors looked like they were painted in a sand storm. The installers wouldn't even install them they were so poor. I called feather river again today and they said they were so sorry. I said NO MORE FEATHER RIVER DOORS. You need serious quality control.
TACOMA, WASHINGTON -- Yesterday I posted about a problem I was having with the Feather River front doors I purchased through Home Depot. At the time of the posting I had been told by the Feather River Warranty Department that the warranty on my doors had been voided because the one side was off by ¼”. After hearing this needless to say my blood began to boil.
I systematically went through all of the issues trying to be just factual and unemotional. I also sent a copy of the posting to the manufacturer. I am happy to report that yesterday evening I received a call from a manager at Feather River who informed me that not only will they honor the warranty but they are going to send a complete new replacement unit.
I know this will still cost me a few hundred dollars to have them installed. To be assured that they will be installed per the factory recommendations I am going to pay Home Depot to do the installation. I am extremely pleased that this American manufacturer has stood behind their product and is trying to rectify what was a bad situation.
NASHVILLE, TENNESSEE -- Selected and paying for 2 Feather river doors in July of 2014. One is a single door with 2 sidelights, another is a single door with a fanlight window. Both are very beautiful but have significant issues when we receive them. We just went through a second set and it has significant structural issues. Pardon my not very technical understanding of the door anatomy but the piece of wood next to threshold is too short on one door and you can see some white plastic lining coming out of it, jambs on the other one are cracked, significant crack that can only been seen if you are looking at the top of the door in a horizontal position.
Per installer, 2 sidelights seemed to be held only by casing and all pieces on a sidelight door were moving. Once they tried to lift the door it made a loud cracking sound. Installer advised against lifting at that point due to the possibility of the door falling apart. Previously we had issues with casing being defective and another door had fanlight that was not parallel to the top of the door. We are not even paying attention to scratches at this point.
Per Home Depot, manufacturer claims these are transporting issues. I say BS. These are issues due to a lack of Quality Control procedures being implemented by a manufacturer. At this point Home Depot is trying to see if we can get a door by a different manufacturer while I am still paying for the Feather River doors. Do not recommend them at all.
Received three doors from Home Depot, all in good condition, and I must emphasize, apparently good workmanship, at least from an aesthetic standpoint. I installed 2 of them as pocket doors and all was fine for about 2 years. The door was never opened or closed for 6 months, when I began hearing a "tinkling" noise in the wall, on and off, for a couple weeks (I thought it was a cricket trapped in the wall). Pulled door out one day afterward, and YIKES! The glass was shattered - all crackly like a windshield in a car accident. No obstruction or catching inside the wall (door moved perfectly smooth); nobody anywhere near that door for months (it was fine last time I looked).
Unfortunately, this occurred 2 years after the door was installed/purchased. There appeared to be an "origin" to this process emanating from the surrounding the frame. The remainder of the glass just shattered uniformly throughout, but fortunately, stayed in place. Big mystery to me is how did this happen??? Heck, here's a 300 dollar door that only lasted two years. Far as I can tell... this occurred spontaneously, and (for lack of any other explanation) probably related to the way the glass panel was installed - (maybe a stress point, heretofore not stressed enough to initiate the break)???
Whole point of this, is just to see if anybody else has had this problem. I'm (reluctantly) going to eat the cost of a replacement - and the hassle of finishing a new one - hopefully it'll match - this is one of a pair! But a neighbor with experience with glass doors and windows said it probably was due to stress created in installation of the door glass and the surrounding molding... but, who knows? Question is: Has anybody else had this problem (this glass was the etched cube design)? FYI: Home Depot guys didn't want to be bothered with this issue - (bet if I had 42 double EE's and wearing Daisy Dukes, they'd a bent over backwards - but that's another issue).
This is Bobbi from Feather River Door Customer Service. We're sorry to hear about this and would like to assist in some resolution. Please contact us at firstname.lastname@example.org. We hope to hear from you.
I bought a $2200 fiberglass entry door in 2010. Painted every two years. This year, I found "jamrot". I contacted the warranty department, and was told that it wasn't covered in the 10 year warranty. What a waste of money. I only wish that I would have read some of these poor reviews before I bought this piece of junk. Steer clear of these doors and this company.
MICHIGAN -- Purchased this door and when it rains the water leaks in the door insert. I called the manufacturer Feather River and unless I return the door they cannot do anything. I cannot easily uninstall the door since I obviously did not keep the old door and it would be quite difficult to leave my front entry open!!! Not at all happy with this purchase.
TACOMA, WASHINGTON -- Purchased door from Home Depot 4 years ago @$4000, and $1000 installation cost. Door started to fade and crack within 2 years. Now 4 years later... pine wood jams splitting and rotting.. as well as center jam loose. After repeated attempts to get the Feather River warranty dept to honor the warranty... they refuse. Can't reach any of authority and they refuse to identify who the President or CEO to escalate my concerns and get the matter resolved.
TACOMA,, WASHINGTON -- Door was not assembled flush within the frame it was attached to. This is a prehung door that is junk. It is nice looking but whatever I do I cannot get it to seal because it is so skewed within the frame it was built. The company did send out a service person who could not figure out the problem but said it was installed properly which I already knew.
He contacted Feather River door and they sent me out a new wider seal to install where the original thinner seal was installed. Now it is so tight in areas that I have more light coming through the door and its frame on the top and side of the door. You need to look at this door very well before installation. You can see a lot of light (air) when the sun is directly on the door. Do yourself a favor and look real good if you decide on a Feather River door.
The door was installed in September 2008. I have been talking to them since early 2009. My last response from the company customer service manager (March 2010) was to call the installer to fix the problem. I will need to buy another door before I go through another winter.