Feather River Doors - Page 2

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1.5 out of 5, based on 23 ratings and
38 reviews & complaints.
Company Profile
Feather River Doors
33615 1st Way South
Federal Way, WA 98003
1-800-375-8120 (ph)
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Disgusted and Feeling ripped off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FEDERAL WAY, NEW YORK -- Not Happy with Feather River Door. I have a $3,000.00 door with 2 sidelights. The frame was rotting so I went to Home Depot to order the parts. I was told I couldn't order parts because it's only done under warranty. I contacted your company and you sent someone to look at the door and cracked glass in the sidelight. A couple of weeks later I received a call from Home Depot telling me my glass and frame came in. I happily went to pick up the glass and frame only to discover the only thing there was the glass.

Thinking this was a mistake I called your warranty department and was told my warranty was voided because I didn't caulk the door or paint the inside. Since this was a factory assembled door if the frame is supposed to be caulked to the sill I think it should have been done as part of the assembly but all I want is to fix my door so I said if you've voided my warranty then sell me the parts but I was told they don't do that.

So I asked why they sent the glass and was told it was a courtesy. I said what good is the glass if I can't fix the frame and was told if I didn't want or couldn't use the glass I should just throw it out but really what they're saying is I have to throw out the $3,000.00 door because your company is unwilling to either sell me the damaged pieces of the frame or give them to me under warranty. This is very unfair.

Made good on a problem
StarStarStarStarEmpty StarBy -
Rating: 4/51

TACOMA, WASHINGTON -- Yesterday I posted about a problem I was having with the Feather River front doors I purchased through Home Depot. At the time of the posting I had been told by the Feather River Warranty Department that the warranty on my doors had been voided because the one side was off by ¼”. After hearing this needless to say my blood began to boil.

I systematically went through all of the issues trying to be just factual and unemotional. I also sent a copy of the posting to the manufacturer. I am happy to report that yesterday evening I received a call from a manager at Feather River who informed me that not only will they honor the warranty but they are going to send a complete new replacement unit.

I know this will still cost me a few hundred dollars to have them installed. To be assured that they will be installed per the factory recommendations I am going to pay Home Depot to do the installation. I am extremely pleased that this American manufacturer has stood behind their product and is trying to rectify what was a bad situation.

The Bitterness of Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBUQUERQUE, NEW MEXICO -- I have a Fiberglass Feather River French Entry door. These are full glass doors with the blinds inside the glass panels. It is no more than 5 years old. First thing we noticed was the finish peeling off. We called Feather River to see if there was any warranty against this. We were told there is not, and they offered instructions on how to refinish them ourselves.

This past weekend we installed a storm door with low E glass hoping to protect the doors after we refinished them. During this process we discovered that the fiberglass panel on one of the doors was coming loose. This was the working door. Upon further inspection we discovered that the same thing was happening on the stationary door. And not only that, but the trim that holds the glass in place was also loose. The screw holes on the opposite side are rotted and there is no way to fix this. We talked to Home Depot about this and they offered their sincere apologies and nothing more. Our only choice is to replace the doors, jambs and everything.

These doors face east so they are somewhat exposed to the sun in the morning but not all day. We also live at high altitude, around 7000 ft. so the sun is a bit more intense. But this kind of thing should not happen to any door in any location. There is another steel entry door on the same side of the house that is over 10 years old and no problem with it, We are replacing these Feather Rivers with the same type of steel door. Bottom line is that if you have to replace a door with any sun exposure, don't buy Feather River.

Expensive Door, Poor Quality and Customer Service Doesn't Stand Behind Their Product.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LACEY TOWNSHIP, NEW JERSEY -- My $4000.00 Fiberglass front door from Feather River and bought at Home Depot has been problem since I have had it installed. The first year the glass and sidelights leaked water with rains. The covers for inside screws didn't fit into the holes either. Had a horrible fix it man come out, very unprofessional, sent by the company. Another couple of rains and water still coming in all over my kitchen floor. Had to put down towels around the door whenever it rained hard.

I sent pictures in to company of the door leaking. They sent out another repairman. He replaced frames and showed me that the last repairman never caulked the windows under the frames and that is why water was coming in.

We also discovered that the wood jam is now rotting in places and mold is growing on the bottom of the jam where it had been getting wet forever (over two years now). I have a claim in again but the manager says my door isn't under warranty due to the jam not having been caulked on the outside. The door has been caulked with clear seal from the time it was installed. They don't think that the previous problems caused the damage to the door? Seriously? I have many general contractor clients and construction workers to tell about my complaints on this company's way of handling product defects. If it's not taken care of then I will pass on my experience to them.

Never Buy Feather River Doors
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We bought our Feather River Door through Home Depot and the warranty said it was manufactured by Trinity International. They tell us they don't sell doors in Florida. We called Home Depot who contacted Masonite who sells the door, so I am assuming it is a Home Depot product made by various manufacturers.

The two supposed warranties don't match. Masonite warranty that the customer service doesn't match what came with the door. They told the Home Depot customer service people here in Orlando that they would honor the warranty and repair the door, and they tell us they won't. They don't honor their warranty. Their customer service people are rude. It has taken over three weeks to resolve the problem that still isn't fixed.

I asked the customer service person for parts number to repair the door, and they have never given me the parts number to order or how to order the parts after three attempts. They just tell to go to the store. Moral of the story is go with Andersen or another brand name company but stay away from Masonite and Feather River Doors.

Company Response 10/25/2012:

Hi, This is Bobbi from Feather River Door Customer Service. We're sorry to hear about your experience and would like to work with you to resolve this issue. Please contact us at email@featherriverdoor.com. We hope to hear from you.

By -

EAST TACOMA, WASHINGTON -- The name is also under Trinity Glass International, Inc. I special ordered a front door from the Feather River company and I have to say it was beautiful until it shattered on Thursday for no reason. We left and it was fine and came home to a marbleized front door. I called Home Depot about the issue and they have been wonderful in trying to fix the defective door. I was instructed to call the warranty department today because the company representative told the gentleman from Home Depot it should be covered under the manufacturer warranty due to a defect between the light panes.

I called this morning hoping for a speedy resolution and what I received was accusations from the woman on the phone who said because the front panel of the light shattered it was no longer under warranty. I tried to explain to her that the reason for the shattered glass was a defect between the beveled glass panels. The more I tried to explain the issue the more belligerent she became and when I asked to speak to a manager she said he did not get in until eight in the morning.

I finally had to tell her in all my life I have never spoken to a representative of a company who was more of a detriment to the company than an asset. She caused me to distrust the company and its product. I have informed all of my friends on Facebook not to do business with this company because they are not reputable and in the end it will cost you double for special ordered defective door. Sadly I am now going to have to find a carpenter to fix the door and I can only imagine what that will cost me.

Company Response 05/18/2011:


This is Bobbi from Feather River Door Customer Service. I'm sorry to hear about your experience. Our finish warranty has always been two years however, we would like to work with you to resolve this issue. Please contact us at email@featherriverdoor.com. We hope to hear from you.

By -

Despite reading the reviews posted here, we decided to order 3 Feather River Interior Doors from Home Depot in Fall 2010 because I really liked their privacy glass MultiSquare pattern. We ordered two doors primed white that had the MultiSquare Privacy Glass and a primed white bifold door that had matching glass on the top half of the bifold. We discussed the negative reviews extensively with the door salesmen at our local store. They promised to check out the doors before they released the doors to the installers.

After several weeks the doors were brought to our house by the installer who installed the bifold doors in the bathroom first. We assumed the Home Depot door people had checked them first. On the bifold door, there was caulking on the glass that the installers were afraid to remove because it might remove some of the frosting on the glass. There were a few problems with the glass but we were willing to overlook it as I really liked the glass pattern. We decided to look at the full length glass doors outside before proceeding.

How disappointing. Big swirls on the glass, damaged and so visible on both doors! The doors just had cardboard around the edges so it was very easy to see the damages. Home Depot never looked at the doors. We could not install these doors and called the Manager at Home Depot. Home Depot said we could reject the doors and eventually gave us a credit on our card for the doors. What a waste of our time and the installers. They had to reinstall our old linen closet door. Our Home Depot does not look at your doors at the store and depends on you to accept or reject doors at your house!

These doors were supposed to be installed before our bathroom was tiled. We had to just go with the doors we had and will have to find other doors to install after - which is not what we wanted. We were fooled by how nice the doors look in the catalog and what was hanging in the store display. It was a waste of our time ordering them and staying home to have them installed - we have nothing to show for it but aggravation.

Company Response 12/20/2010:

Hi, This is Bobbi from Feather River Door Customer Service. We're sorry to hear about your experience and would like to work with you to resolve this issue. Please contact us at email@featherriverdoor.com. We hope to hear from you.

The Finish Does Not Last
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Finish does not last!

The door looked good when it was installed, and it still does, EXCEPT the jams and frame are horrible. When you purchase the entry door and sidelights, they do not tell you that a coat of polyurethane must be applied annually. This I did, The frame and the door jams (members between the door and sidelights) do not come pre-finished. The members have a coating of some kind that you must finish with a Minwax finish to give it some grain effect. My entryway is about four years old and last year the jams and frame started to peal and crack. It looks terrible..

It took Home Depot almost six months to tell me Feather River says their warranty is only good for TWO years. Imagine that. You spend thousands of dollars on a product and the manufacturer does not expect the finish to last longer than two years. I asked Home Depot for a Feather River representative to come and advise me what can be done and a Home Depot manager left a message telling me to sand and paint the parts.

Feather River Alleged RICO Violations
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- Feather River doors have different thresholds. If you purchase stock doors at Home Depot to install, the thresholds can be entirely different. Feather River Warranty staff will immediately revoke your warranty upon hearing that you were smart enough to install doors yourself. Additionally Feather River couldn't care less that you have mismatched thresholds. That's not high on Feather River Management priority lists.

Additionally and rather disturbing is that throughout the buying process at Home Depot, your pressured to believe your too stupid of a consumer to install your own double doors, like its rocket science, Chemistry Class 587 or Nuclear Physics performed at White Springs, NM. Installers and measuring staff sent out from Home Depot as private contractors are ready to tell you, "This is impossible, you need professional installation, and we can provide for a (very expensive) fee.

Finally, Feather River drives the train of Home Depot employees, measuring guru's and installers to encourage Consumers purchase the incredibly expensive "Special Order" doors directly from their manufacturing plant. The ultimate con job and qualifies for a special RICO award from the U.S. Justice Department, U.S. Attorney and Consumer Affairs Advocates.

This door manufacturing partner of Home Depot is a profit-oriented snake in sheep's clothing, ready to sap as much money out of your pocket as possible. Finally they will promise you a warranty you never see prior to, during or after purchase, unless you go on the internet, and that warranty has so many reasons for voiding its contents, you feel (figuratively speaking) you have been 100% perforated by buckshot to the face and torso from a 12-Gage shotgun blast, leaving you stunned and gasping for air.

Extremely Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We ordered our doors in October 2014 from Home Depot, they were feather river doors. When the order finally came in it was during the Christmas holidays. They finally delivered the double entry doors, The finish was poor, the frame was cracked, the door color was coffee bean and the weather striping was WHITE looked terrible. Plus part of the doors didn't have any paint at all.

So I called feather river. They said they were sorry (I didn't need a character reference). We know they are sorry. They were going to rush out a new set of doors, well here it is April15th 2015 and the second set came. No paint on the tops of the glass frames, the astragal was white, the weather striping was white, the bottom sweep on the doors is beige and the finish is bubbling. The doors looked like they were painted in a sand storm. The installers wouldn't even install them they were so poor. I called feather river again today and they said they were so sorry. I said NO MORE FEATHER RIVER DOORS. You need serious quality control.

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