MELBOURNE, FLORIDA -- We purchased this door through Home Depot and thought it would have a lifetime warranty. We were told that this fiberglass and glass door would never rot and would last years. Unfortunately we discovered rot just 5 years and 3 months after it was installed. The door was over $3,000 plus installation. It was professionally installed. We noticed soft wood that was actually rotting on a piece that connected the door to the window panels.
Feather River Doors would not cover it because they said it did not have enough caulk applied at installation. Caulk was applied and maintained yet we have wood rot on the door. This will have to be replaced by ourselves and nothing is covered. We did not realize that the fiberglass door is not all fiberglass and non-treated wood was used. I will never deal with this company again.
Finish does not last! The door looked good when it was installed, and it still does, EXCEPT the jams and frame are horrible. When you purchase the entry door and sidelights, they do not tell you that a coat of polyurethane must be applied annually. This I did. The frame and the door jams (members between the door and sidelights) do not come pre-finished. The members have a coating of some kind that you must finish with a Minwax finish to give it some grain effect. My entryway is about four years old and last year the jams and frame started to peel and crack. It looks terrible...
It took Home Depot almost six months to tell me Feather River says their warranty is only good for TWO years. Imagine that. You spend thousands of dollars on a product and the manufacturer does not expect the finish to last longer than two years. I asked Home Depot for a Feather River representative to come and advise me what can be done and a Home Depot manager left a message telling me to sand and paint the parts.
We ordered our doors in October 2014 from Home Depot, they were feather river doors. When the order finally came in it was during the Christmas holidays. They finally delivered the double entry doors. The finish was poor, the frame was cracked, the door color was coffee bean and the weather striping was WHITE looked terrible. Plus part of the doors didn't have any paint at all. So I called feather river. They said they were sorry (I didn't need a character reference). We know they are sorry. They were going to rush out a new set of doors.
Well here it is April15th 2015 and the second set came. No paint on the tops of the glass frames, the astragal was white, the weather striping was white, the bottom sweep on the doors is beige and the finish is bubbling. The doors looked like they were painted in a sand storm. The installers wouldn't even install them they were so poor. I called feather river again today and they said they were so sorry. I said NO MORE FEATHER RIVER DOORS. You need serious quality control.
Received three doors from Home Depot, all in good condition, and I must emphasize, apparently good workmanship, at least from an aesthetic standpoint. I installed 2 of them as pocket doors and all was fine for about 2 years. The door was never opened or closed for 6 months, when I began hearing a "tinkling" noise in the wall, on and off, for a couple weeks (I thought it was a cricket trapped in the wall). Pulled door out one day afterward, and YIKES! The glass was shattered - all crackly like a windshield in a car accident. No obstruction or catching inside the wall (door moved perfectly smooth); nobody anywhere near that door for months (it was fine last time I looked).
Unfortunately, this occurred 2 years after the door was installed/purchased. There appeared to be an "origin" to this process emanating from the surrounding the frame. The remainder of the glass just shattered uniformly throughout, but fortunately, stayed in place. Big mystery to me is how did this happen??? Heck, here's a 300 dollar door that only lasted two years. Far as I can tell... this occurred spontaneously, and (for lack of any other explanation) probably related to the way the glass panel was installed - (maybe a stress point, heretofore not stressed enough to initiate the break)???
Whole point of this, is just to see if anybody else has had this problem. I'm (reluctantly) going to eat the cost of a replacement - and the hassle of finishing a new one - hopefully it'll match - this is one of a pair! But a neighbor with experience with glass doors and windows said it probably was due to stress created in installation of the door glass and the surrounding molding... but, who knows? Question is: Has anybody else had this problem (this glass was the etched cube design)? FYI: Home Depot guys didn't want to be bothered with this issue - (bet if I had 42 double EE's and wearing Daisy Dukes, they'd a bent over backwards - but that's another issue).
This is Bobbi from Feather River Door Customer Service. We're sorry to hear about this and would like to assist in some resolution. Please contact us at firstname.lastname@example.org. We hope to hear from you.
TACOMA,, WASHINGTON -- Door was not assembled flush within the frame it was attached to. This is a prehung door that is junk. It is nice looking but whatever I do I cannot get it to seal because it is so skewed within the frame it was built. The company did send out a service person who could not figure out the problem but said it was installed properly which I already knew.
He contacted Feather River door and they sent me out a new wider seal to install where the original thinner seal was installed. Now it is so tight in areas that I have more light coming through the door and its frame on the top and side of the door. You need to look at this door very well before installation. You can see a lot of light (air) when the sun is directly on the door. Do yourself a favor and look real good if you decide on a Feather River door.
The door was installed in September 2008. I have been talking to them since early 2009. My last response from the company customer service manager (March 2010) was to call the installer to fix the problem. I will need to buy another door before I go through another winter.
TACOMA, WASHINGTON -- I purchased Feather River Exterior Doors through Home Depot in BenSalem, PA based on the recommendation of the sales person in May 2011. Since I was having a great deal of renovations done on my home at the time rather than pay Home Depot to install them I had my contractor do the installation.
When he unwrapped the doors that were delivered he noticed that the brick molding on one side was broken. Then he noticed that the doors were scratched and the finish was not even. But at this point they had already removed the existing doors so we had no alternative but to install them.
I contacted Home Depot and Feather River and sent in pictures. They offered to credit me 10% or replace the slabs. I unfortunately chose to have them replaced. The replacement was done by Home Depot, I thought, but now I am told that it was done by a company that handles the warranty inspections UTS. I noticed that my doors wouldn't stay locked and thinking nothing of it I adjusted the keeper on the lock and got it to stay locked. This was my second error. Because I kept looking and I could see the outside between my doors and they never seemed fully closed.
After suffering through this horrible winter and feeling the air just flowing in from the outside I put a request into the Customer Service Department to have someone check the doors. A representative from UTS came out and told us that the installation was out by 1/4" on the side of the stationary door and there was a bump in the threshold of the operating door which is why my sweepers kept having to be replaced. And he also said the operating door was bowed by 1/8".
Feather River now says that there is an installation problem so the warranty on the doors is voided. When I asked why the person that installed the new slabs, by the way he dropped the operating door during the installation, I was told he was there to install them not inspect them.
I have now hired an independent contractor to inspect the doors and correct them if needed. I am also going to post this on every blog site I can to warn other unsuspecting consumers of this shoddy product. It looks good but is not good quality.
TACOMA, WASHINGTON -- My townhouse association bought 200 of the fiberglass doors and on almost every one the varnish coating on the outside surface began peeling off within 1 year, especially on doors exposed to the sun. If you follow the refinishing procedure as prescribed by the manufacturer, your door will never look good again. Also, we had several doors that had the glass blown out during a recent wind storm. If you are interested in low maintenance and security, do not buy this door.
This is Bobbi from Feather River Door Customer Service. I'm sorry to hear about your experience. Please contact us at email@example.com. We hope to hear from you.
TACOMA, WASHINGTON -- I purchased 3 doors from Home Depot, two of which are Feather River and a storm door from a different vendor. The storm door arrived at the store on the due date and I was under the impression that the 2 entry doors would be in on their due date. Boy was I ever wrong!
It is now 2 weeks past the date that the doors were to be installed, not shipped to the store. In this time, the entry doors have been delayed over and over. 13 days ago, I went into Home Depot and had the millwork call to get a status update, which he was told by the mill that they would be shipping in 5 days, arriving at the store 3 days later. That date came and went, the doors never shipped. It was then moved back to today for shipping, and they were again postponed.
The funny thing about my experience, until I got a manager at Home Depot involved, one party was blaming the other. I do believe the manager at Home Depot is now doing the right thing, when will Feather River take accountability for their complete inept process and do the right thing. I will not cancel my order now, because I am not going to pay the restocking fee, nor do I want to come crawling back to that one other competitor that I told no because of price and lead time.
I will tell everyone this, if you want a good door for a good price, go ahead and proceed with the order from Home Depot, but give yourself an extra 4-8 weeks from the promised date. Not to mention, shouldn't Feather River pay my gas bill this winter since I ordered doors to be in place before the cold hit? Yes, but I doubt they'll even care, because that seems to be the attitude they've taken in regards to getting my doors out of the plant.
TRUSSVILLE, ALABAMA -- My contractor recommended the Feather River brand door. We chose the Chocolate Mahogany Woodgrain Home Depot SKU#0000-806-449, Slab Only. No frame as it was a replacement for our old wood door. My entry way gets lots of rain, and lots of sun from the West. The only surprise I had was Home Depot did not carry any of the doors in stock or any color samples. They only carried Masonite doors. Feather River was Special Order only. My contractor contacted Feather River and they sent samples to him. I did not like the looks nor finish of the Masonite doors compared to the fiberglass samples from Feather River.
After two weeks as promised the door arrived for pick up. I removed the door from the carton in the store and inspected it. The finish was truly amazing. It looks like real Mahogany. Heavy like a wood door. The contractor asked me to order it not pre drilled for entry handle or lock. It came pre milled for hinges. It also came with weather strip on the bottom of the door.
My contractor said he had installed Feather River doors before but this particular door was really striking and the finish amazed him. He did have to router for new hinges as he had suspected due to a long shot of matching up to the 18 year old wood door. The door has been up for a few months now and still appears to be excellent. We have had many compliments on the door and no one can believe it is fiberglass.
My warranty states "Lifetime". I am not sure why some people that has rated the doors indicate the warranty has changed to one year. If you have a paper in your possession, and receipt of purchase they can't change the warranty on you. Keep pressing if they try! I have had this experience with other products. Having my warranty paper that came with the unit and the sales receipt has made me a winner every time.
It is my opinion part of the issues we.... consumers have is not having a product installed and checked by a professional. Someone that is experienced as my installer was and someone that has a relationship with the seller, in my case Home Depot.
I believe if there is a problem going forward my contractor will be able to help me get it resolved as he has a personal relationship with the seller he buys a lot of remodeling material from on an annual basis and has personal relationships with the manager and store specialists. I would order another Feather River door for another entryway if I need one. I know folks typically only write a review if they have a problem but I like to do both, report bad and good experiences.
Despite reading the reviews posted here, we decided to order 3 Feather River Interior Doors from Home Depot in Fall 2010 because I really liked their privacy glass MultiSquare pattern. We ordered two doors primed white that had the MultiSquare Privacy Glass and a primed white bifold door that had matching glass on the top half of the bifold. We discussed the negative reviews extensively with the door salesmen at our local store. They promised to check out the doors before they released the doors to the installers.
After several weeks the doors were brought to our house by the installer who installed the bifold doors in the bathroom first. We assumed the Home Depot door people had checked them first. On the bifold door, there was caulking on the glass that the installers were afraid to remove because it might remove some of the frosting on the glass. There were a few problems with the glass but we were willing to overlook it as I really liked the glass pattern. We decided to look at the full length glass doors outside before proceeding.
How disappointing. Big swirls on the glass, damaged and so visible on both doors! The doors just had cardboard around the edges so it was very easy to see the damages. Home Depot never looked at the doors. We could not install these doors and called the Manager at Home Depot. Home Depot said we could reject the doors and eventually gave us a credit on our card for the doors. What a waste of our time and the installers. They had to reinstall our old linen closet door. Our Home Depot does not look at your doors at the store and depends on you to accept or reject doors at your house!
These doors were supposed to be installed before our bathroom was tiled. We had to just go with the doors we had and will have to find other doors to install after - which is not what we wanted. We were fooled by how nice the doors look in the catalog and what was hanging in the store display. It was a waste of our time ordering them and staying home to have them installed - we have nothing to show for it but aggravation.
Hi, This is Bobbi from Feather River Door Customer Service. We're sorry to hear about your experience and would like to work with you to resolve this issue. Please contact us at firstname.lastname@example.org. We hope to hear from you.