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Fedex Ground horror story
Posted by on //00
MCLEAN, VIRGINIA -- This complaint is for Fedex Ground which is separate (and far inferiour as you will see)
operation than Fedex Express. Basically in the heart of all my problems with them is how they organized -
or rather disorganized. Their drivers are contractors who are independent enough so as make their service sloppy,
and undependable; Furthermore their customer service simply sucks.
They have been delivering package to me for nine days now and counting and missed several
pickup attempts with no explanation or refund given. Also the same people have missed two pick-ups in a row - just did not show up with
no explanation given. Be wary of these people - specifically their Alexandria Va location; Managers Ray Smith and Lamont Hinton

Here's is my prediction on the fate of Fedex ground - it will die off which is what will happen if they keep it up.
They wasted my time - a lot of it.

In the future, I won't ever do business with them
Also, I definitely will not recommend Fedex to others.
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Posted by Anonymous on 2003-01-28:
could you be anymore vague in your post?
Posted by Anonymous on 2003-09-25:
Posted by Anonymous on 2003-09-25:
Posted by Anonymous on 2003-09-25:
hate to burst your bubble, but fedex ground is growing at an enormous rate. There putting a huge dent in ups' ground service. There in the process of building a multi billion dollar hub in Florida to handle the load. As far as complaints go, all small package delivery companies have them. I have built a great relationship with the fedex ground driver, one of the main reasons i quit using ups.
Posted by aerofan on 2004-07-28:
I hate to burst YOUR bubble but growth does not give any company an excuse to mistreat their customers. I have been working with Fed Ex off and on for 4 years to ship and deliver for my company. I have had so many problems and they can be so rude and uncaring. I know someone who works at Fed Ex and constantly tells me about how crappy they treat their employees. You have had good experiences - good for you. But myself, and half of my office has had complaints upon complaints. So - you just stay in your nice and unbursted bubble with them. Truth is, a company should continually be aware of the good and bad experiences of their customers.
Posted by DaveyC866 on 2004-08-05:
FedEx ground is no different here in NY, my package arrived at a Woodbridge NJ facility, then sent to Newark NJ facility only to be returned to Woodbridge. Then, once in NY, they marked the package as Customer not home, in which I had a FedEx Express neighbor with me all evening as my witness, It doesnt stop there, once again, the next evening, still no package but they now marked it as Future delivery requested, well, it wasnt requested by me. To top it all off, it is now day 6 of a 3-5 day delivery, package loaded onto the truck as of 3am this morning, now the estimated delivery date changed again to tomorrow, bringing it to day 7... I vow never to use FedEx ground again... never had a problem with Fedex express tho'... FedEx ground SUCKS big time!!!!!!!
Posted by adiem on 2004-08-24:
They are just horrible - especially with deliveries - I have wasted a few days just waiting for a delivery that finally came the 4th day - and this after multiple phone calls and complaints. Will never, never do bussiness with them.
Posted by babette75 on 2004-11-11:
After our latest battle with FedEx, I will have to say that your review was too nice!!! I would understand this happening once, but it has happened seven times now!! The latest goes like this, I needed the package to continue doing business, we are a tattoo studio and the package they kept hostage was gloves! It was shown to be delivered on Tuesday. Tuesday came and went, no gloves. On Wednesday, when I got to the studio, right next to our business hours (1 to 10 p.m.) was a "Sorry we missed you" slip with a time of 10:15 a.m. I called the local FedEx office at 1 p.m. and was assured that the package would be delivered shortly. Four hours later, I'm back on the phone with FedEx, in which I get transferred 3 different times, and then get hung up on. I called back and was told that the local office was trying to reach me, and to please leave my line open. I got off the phone, it rang, I answered, and was hung up on in the first 30 seconds. I waited another 10 minutes, called back and was told that the only time they can deliver in our city is between 10 and 11 a.m. I knew this to be wrong as I have seen the FedEx drivers at a local coffee/truck stop on a daily basis throughout the day. I told Janet at Amarillo this, and was told that I could always drive the 100 mile round trip to pick up my package. (She was serious). Then I was told that I needed to either be at our business at the time the driver would be here, to rearrange my schedule, or to find someone that would accept my package for me. My husband then spoke to the terminal manager in Amarillo, Robert Snyder (sp?), and was told that unless we were at the studio at 10 a.m. on Thursday, we were out of luck. He explained to him that the package was promised that afternoon, and wasn't to be seen anywhere. Robert told him that if the package was that essential to the business, we should shut down for the evening and re-open the next day. Yes, you read that right, Mr. Snyder told us to shut down and lose money due to their mess-up. Next step was higher management, Gail Harris, based in Ohio (not sure what Ohio has to do with Texas, but anyway.....). We were told by her that again, we were essentially out of luck, that at 1 p.m. we never should have been told they would try to redeliver that day. I need to mention in here that the slip that was left on our door did not contain a tracking number, so that with each phone call, we had to go through a big process to even get them to see that yes, we really did have a package coming. After getting off the phone with Ms. Harris, we had been given another # to call and complain, and ended up with a voice mailbox. We left our name and number, and never heard back from them. I also filed a complaint online and have yet to hear anything. Today is Thursday, and it is now 2 p.m. When we left the studio last night, we left a HUGE 2 foot by 3 foot note to the FedEx driver telling him to deliver to our home Thursday morning. The delivery never made it to our house, and yes, there was someone there the whole time. Upon arriving at the studio, we again called the Amarillo office, and were told by DJ that the package was to be delivered around 1 p.m. by a different driver that would still be in our area at that time. (Amazing, I thought they didn't have one here then??) DJ called us back 30 minutes ago and told us that it would be 5:30 or 6:00 p.m. before the package is delivered. So, the wait is on, yet again. This wouldn't be so bad, except as I said earlier, this happens to us ALL THE TIME. On average, it takes us three or four days of run around to get a guaranteed delivery. I will NEVER use FedEx again. I have contacted our supplier and he has agreed to start using UPS to ship our packages, and can't believe how bad this has been. He even contacted FedEx for us, no results.
Posted by wranglergcc on 2004-11-20:
I would have to agree. In my experiences with FEDEX Ground 3 out of the 5 shipments were 2-3 days late one even showing a expected delivery on a Sunday! which showed up on the following Wednesday.
Posted by Mas on 2006-11-17:
Interesting that i ran into this page. I've been having the worst experience with fedex ground. Waiting anxiously as fedex time after time claimed they couldn't find the recipient, i too got in touch with the rude customer service. Trying to stay calm as I've been in the CS business, i actually became the one getting attacked. what kind of world is this, when you give them the buzz # and tell them they can also leave it with the superintendent and 4 times they manage to not find anyone... two of these days i specifically stayed home for this reason. As a first time ground user, I've come to truly hate fedex. Thank you for ruining my experience.
Posted by bubba8000 on 2007-12-03:
Fedex Ground absolutely sucks. In Chattaroy, WA. here is the tpical senario. Order merchandise, get a tracking number and wait for nondelivery. Call Fx Ground days later to get the excuses -- too few packages going that way, too rainy, too Tuesday, too Wendsday, Too Thursday, Too Friday, too lazy, now we'll have to wait till next week. The customer noservice agent cant/wont give out the local number, or call back with a status. When you Fx ground losers are unemployed, look in the mirror for the cause. When ordering online / by phone, I always check to see who the merchant uses for shipping, if they use Fx ground, I refuse to buy there. This time I forgot to ask, so this latest frustration is partly my fault. This is a typical story from others around here also. Oh yea, did I mention that Fedex ground sucks.
Posted by dig it on 2012-10-12:
i saw a this company frist hand they only care about big accouts mangers they act like they dont see things but you have to work there to real see thing you wood not beleve anyone that work and dont work there anymore if you ask they say they got caught stealing or they use drugs that the great fedex ground when you complian do not give your info to customer service because your del driver will get it and you will recive damge packages time and time again
Posted by FedEx Ground Criminal on 2013-01-03:
Ordered high-end DLP projector... tracked and indicated "delivered". Opened case (projector insured for $5K)... got escalated. Seller was going to ship new projector when original shipment was"found". Picked up package to find it already opened and used. Turns out FedEx employee took it home and used it for 3 weeks before getting busted and fired. Apparently was inviting fellow employees over to his house to show off his new projector when one finally turned him in. Idiot got fired, still, totally weak sauce! Guy should have gone to jail IMHO.
Posted by Fed Ex Ground Driver on 2013-05-21:
I'm sorry for all the crappy drivers and customer service reps you deal with. I guess I'm one of the few drivers that takes pride in my customer service. I deliver to a tattoo shop on my route that doesn't open til 3 pm and my route runs me thru there by 9 am. I leave them my personal cell phone number to notify me if they have a package coming in, so when the next day rolls around I'll deliver it on the end of my route. If a package comes in torn or damaged I tell the customer and ask them to open the package and check the contents before I leave to make sure they aren't broken or damaged. Most of the damage happens in the warehouse or on the tractor trailers we are just the face of the operation so we catch the crap end of the stick and have to wince and bare the cussing because of it. We also get paid per package delivered, so the morons not delivering a package because they are too lazy apparently don't realize they are not getting paid for that. I do my best to keep my customers happy and know most on a first name basis, but most of our reputation rests on the character of drivers, and sadly sometimes its entrusted in the hands of some of the most moronic people I wouldn't put behind the wheel of a sewer truck. Sorry you all ah such a bad experience but it doesn't reflect the views of all of us drivers.
Posted by Anonymous on 2013-05-25:
I agree 100% as an employee working for FedEx Ground in the state of IL. I've never seen nothing like it where these so called wannabe managers don't carry themselves in a professional manner, they don't communicate with other supervisors like they should and they are as less concern about their employees. As employees working for any company we are the main ones keeping the company alive and gainging business. I'm the type of person that does not need recognition from anybody because I can congradulate my own self. But the principle of the matter is lets be equal to all employees, I believe that all these managers need alot more extra training on how to conduct themselves as managers. In this day and age, I'd rather work for my own self, that way I know it won't be no mess with me. I don't encourage no one to go to work for any FedEx, especially FedEx Ground in IL, the people that run the place are terrible. You might as well be working for McDonalds. To work in a factory is not my cup of tea, and the work load volume that you get in their is rediculus and the managers do not send you help, you have to ask can you get some help. Like I said they work you too hard for that little bit of chump change that you collect every week, if you want to call that a "PayCheck." To me it's not worth it!
Posted by Scott on 2013-07-21:
Fed ex ground is the worst! Period! I had a choice between UPS and Fed Ex ground. I was stupid enough to pick FedEx ground! never again will I make that mistake and I hope you don't either! I ordered flyers for a meeting I was having, I paid the quick print surcharge and the printer had the flyers ready to ship from NJ to CT on Wednesday afternoon. Fed Ex and UPS both show 1 day service from NJ to CT. I thought to myself, I'm flying out at 6 AM Monday, so I should have these Thurs no problem, right? Wrong! The printer gave me a tracking # and I was all set, just sit back, relax and get ready for my meeting! Well Thursday afternoon came and my flyers did not arrive, I tracked it and it showed nothing. I called the printer and it seems Fed Ex did not pick up my flyers on Wednesday like they said they would, but no problem they had just picked them up. Sure enough I tracked the package again, and they were heading to the sort facility in CT! Phew, it said the estimated delivery date was Friday! I tracked the package Friday AM and it was on the truck for delivery! ( I was all set now! Or so I thought)
It got to be a little after 5 and still no package. So I tracked it again. This time it said "service exception, no delivery made 4:35 pm" will be delivered next business day Monday. My flight is leaving at 6 am on Monday and still no flyers. I called fed ex customer service only to find out, they could care less. They said that the drivers have 2 days to deliver and they were within the service agreement. I asked about the failed pick up attempt, and I was told they have 2 days to pick up the package also!
Never Again will I use Fed Ex ground!
Posted by Tilak Raj on 2013-08-21:
My sister sent me Rakhi from califonia through fedex, which could not reach me, when contacted to the authority, they reported that recipient has refused to take the package, they did not contact me. I would not recommend fedex to my knowns. Fedex don't provide good service
Posted by FedEx Ground SUCKS on 2013-09-22:
I worked for FedEx Ground for a few years, FedEx is one of the most unethical Corporations on planet earth. The reason FedEx handles a lot of the "free shipping" business is because they don't have employee overhead like UPS or DHL which is an un-level playing field. The management side of FedEx Ground pays themselves every benefit and bonus under the sun while the people that are actually doing all the work receive absolutely nothing but long hours and days. Not a single holiday paid and not a single benefit or bonus for the FedEx Ground (GREEN) guys. The work is done through private contractors so if you ever have a problem with a package not being delivered here's what you should do. Call 1800 GoFedEx and file a complaint. They will direct you to your local terminal and/so, DEMAND TO FILE A COMPLAINT! It costs the contractor 500.00 for every complaint and I can assure you home delivery is guaranteed daily just as much as business delivery. The only difference is that business delivery has to be made by 4:00 PM and has priority, the residential is secondary but it has to be delivered daily as well and FedEx could give a rats @ss if it takes a driver working 14 hours a day everyday to do the job. The private contractors bonus' are based upon a daily average of 98.5% total delivery. A driver that continues to receive complaints for non delivery (cost's the contractor 500.00 for each complaint) will be put on notice and/or that driver will be replaced!!! The packages are scanned off the route semi (offload/package sort) to the individual drivers (routes/vans) and then the drivers scan each and every package themselves to the van/vehicle number being driven on that day. It is impossible to not scan a package because the driver cannot open a scanner to deliver if there are discrepancies between the offload scan and the onload scan. The computer system in the terminal is live and it knows what has been scanned to each driver (route) for delivery on that day. The only possible exception is weather, vehicle breakdown or the driver just up and quitting which happens a lot. FedEx Ground SUCKS!
Posted by lesiaveloz on 2013-12-06:
they just sent my package back and reported it to fedex that the sender requested it, and the send sent me an email stating it was reported to them that i refused
Posted by peanut on 2013-12-25:
All of you are lucky that there was a package to wait for. In my case, It was not the driver's fault, but the fed ex store. After they placed the mailing label on the package, the clerk generated their mailing label. Since they automatically generate the information on the label, she generated a completely different address and recipient name on the package and never looked at the correct mailling list on the package. NOBODY at FedEx EVER looked at the two conflicting mailing labels, and the package was delivered to a completely wrong person at a completely wrong adress. 5 days later the intended recipient calls me about where is package which contained Christmas presents and a box of jewelry left to my sister in law by my deceased mother - I am the exector of the estate and was sending it to her pursuant to settling the estate. I call customer service. They are surprised that I haved called because the package was delivered. Argument ensues where they say the error was mine because I filled out label incorrectly. I go immediately to Fed Ex store and find out about the incorrect label. Call my brother with address. he goes to address and surprise no one there has ever seen package. Call customer service, Completely and total disinterest. The customer sevice representative did not take notes of this conversation. Said that driver would get package sometime within two weeks. Get manager of Fed Ex store the next day - took three visits to find him in, but I will say that he was very upset about it. He calls customer service and admits that it is their error. Tries to get them to send a driver back to address to try to get some part of package back. HE can't get a straight answer about whether they will do that or not, but tells them to return package if found back to that store (at my direction) because I have no faith that it will ever get delivered correctly. (This is the third time they have been told to return package to store) I call at end of day. Apparently a driver went out but they don't know whether package was picked up or not. (I had been told earlier that if driver went out, and found package, they would call), and they won't know until late on the 26th, and I am welcome to call again. If the package was recovered they would deliver to a new third address that doesn't even exist in this town, I correct that information and tell them for the fourth time to return the package to sending store because that manager at least has asked for my phone number and email address so that if the package is recovered, he can notify me. Then customer service says that if the package is recovered it get back to the store by late Thursday. Less that the 3 day delivery that I had to pay extra for in the first place. Then she apologizes for the inconvenience. At this point, I explain to her that the gift card that was in this package has already been used - I had already checked on that to stop the use of the card, and that the people at the wrong address deny ever seeing the package and if she thought the loss of jewelry that wouldn't be worth $50 to a pawn shop but was priceless to my family was an inconvenience she had better quit working as a customer service representative. The manager at the FedEx at least appeared to qenuinely upset about it. Not end of story. Package not recovered. Driver picked up an emply box at the first wrong address and tried to deliver it to the second wrong address. After three weeks they return the empty box to the sending store as undeliverable. Filed claim. They denied claim on an insured package because it isn't their fault that their employee was negligent, and they did in fact recover the box..
Posted by gary on 2014-01-05:
I have been a ground driver for 7 years and haven't had a single complaint about del or picking up a pkg. I have become friens with most of my customers and have a great working relationship with them
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Lost package--refusal to honor the insurance
Posted by Mzlove on 07/07/2005
GAITHERSBURG, MARYLAND -- I shipped a projector from our office in MD to our office in NJ and insured it. It never arrived. I contact FedEx who said they would search for the package but of course it was never found. It made it as far as their warehouse in NJ. I put in a claim and stated that it was insured (although they can see that for themselves) and they denied the claim. The projector was only a few months old and cost us over $1800.00 and now we have nothing. To add fuel to the fire, I just got an invoice charging me for shipping the package and the invoice shows no delivery date! I've contacted FedEx since receiving the letter that states that they can't honor the claim but of course I get nothing but a voicemail and no returns calls.
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Posted by Anonymous on 2005-07-07:
That is something you could probably win in a settlement so FedEx would avoid having to go to court over something they probably (and should) lose. So, as a last resort, file against them. Make sure you go through their chain of command first trying to get help.
Posted by AZJEM on 2005-07-08:
Just curious why they denied the claim. They knew what was in the package and the amount of insurance that was being purchased didn't they? Why do they seem to think they don't owe you?
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How can FedEx Ground Screw You
Posted by Peeteee on 10/05/2007
SAN FRANCISCO, CALIFORNIA -- I have been tracking my package delivery on the Web. As today was the estimated delivery date, I stayed home to accept and sign for the package. Later on in the afternoon, while I was still anxiously awaiting delivery, I checked the website--at 12:50 PM it showed "delivery exception", "customer not available." I have been home all day; no one rang my buzzer. I checked my front entrance and no door tag was left. I called FedEx to verify they had the correct address; the address they had was error-free. Though it was only about 5:15 PM when I called, I was told the package could not be held for pick-up the next day. I will not be home tomorrow (Saturday) and, as FedEx Ground does not deliver on Sundays or Mondays, I will have to wait at least an additional four days for my package.

I have had no issues with UPS, USPS or DHL. In the future I will not order products from merchants who use FedEx Ground.
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Posted by steve101 on 2007-10-06:
Getting rid of a landline does present some disadvantages.
Posted by Anonymous on 2007-10-06:
I think your experience proves that all the carriers have problems at one time or another--unfortunately. I've had similar problems with DHL and the USPS (in CT only). We're stuck with the USPS for mail, but I have had good success with UPS and FedEx. It is very frustrating when it happens and I hope you get your package soon. Thanks for the post.
Posted by WhineX on 2007-10-06:
It's frustrating to want something and not have it show up, but unless the package was shipped with guaranteed service (like, Next Day) the term "estimated delivery date" is what counts. They never guaranteed that it would be delivered that particular day.
Posted by killerklown on 2007-10-06:
Don't worry, you'll get your porn...
Posted by sdc on 2007-12-05:
Yup, same problem here. My DELL computer has been in a Fedex station 45 minutes away form its final destination for 2 f***in' days!!! WTF???
Posted by jRon on 2008-05-20:
FedEx Ground and Home Delivery are 5-7 day delivery services. The tracking option is a major problem in the sense that it causes customers to demand expedited delivery without understanding the logistics involved with handling 12,000+ packages a day. If it takes longer than a week, start complaining. Otherwise pay for Express.
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Fedex holding my packages hostage?
Posted by GrandmaR on 06/17/2006
BARTLESVILLE, OKLAHOMA -- Fedex has had my package at the local delivery center for over 5 days. It has been 10 days since shipped, but the status keeps showing it is "loaded truck but no attempt made to deliver, scheduled for next day". I have called and called customer service and written emails trying to get this package plus the one they have had for 3 days on the same truck. Customer Service said "don't use Ground...only Express" if you want delivery on time. When they finally attempted to deliver today...status shows "incorrect address". Didn't seem to be a problem from the same people to me 3 weeks ago when FedEx delivered to me! Maybe I moved and didn't know it!! Now they say I have to wait for US mail for a letter from FedEx with a phone # to call them about directions to my house. Of course, they can't give you that number any other way! I'm sure the people who ship with FedEx don't have a clue what is happening on the other end. Give me UPS any day!!!
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Posted by CrazyRedHead on 2006-06-17:
Have you tried going to the Fed Ex office??
Posted by Anonymous on 2006-06-17:
It's been said that calling and calling again is a fruitless endeavor.
Posted by dmjar863 on 2006-06-18:
What are their ransom demands? Make sure you get proof of life before you make the exchange.
Posted by Doc J on 2006-06-18:
They'll send a photo of your package on top of a current newspaper, a demand letter formed with letters cut out of magazines, and a piece of the package's bloody address label.
Posted by DebtorBasher on 2006-06-20:
I've dealt with FedEx and they always take the phone number of the sender and the phone number for the person it's being sent to...the reason? In case there is a delivery problem and they need to contact either of them for directions....there is a difference between using express for faster service, and having a package sit idle for days...seems to me they are doing this to encourge the more expensive express delivery fees.
Posted by Anonymous on 2009-09-16:
Go pick it up.
Posted by Anonymous on 2009-09-16:
LadyS, you are making way too much sense with your last suggestion! Cut it out!!
Posted by Anonymous on 2009-09-16:
Lol...I always run down to the hub if I miss a delivery.
Posted by Anonymous on 2009-09-16:
OMG LadyS, we commenting are on a 3 year old post!
Posted by Anonymous on 2009-09-16:
ZZ...Oh gracious lol! I though tis said 09. What a goober I am!
Posted by DebtorBasher on 2009-09-16:
Better Late than never! *Snickering and running*
Posted by Anonymous on 2009-09-16:
DB, give LadyS a "mark" right now! She lured me onto this old post and therefore she is being rude, disrespectful and bordering on harassment and dogonit, I want something done about it!!!!!!!!
Posted by DebtorBasher on 2009-09-16:
Now, Now...she isn't the first lady to lure the Zman to follow her. I'm beginning to think it is you and not them.
Posted by Eloise on 2009-09-16:
ZZ would that be a scarlet 'L' for lure?
Posted by Anonymous on 2009-09-16:
LMAO! Is it my fault you follow me everywhere? You must not be able to get enough of my rude, crude, and obnoxious advice! :)
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Federal Express Ground
Posted by FedExExUser on 05/29/2005
KEY WEST, FLORIDA -- I have a complaint against Federal Express Ground and its local agent, the “Key West Mail Room.”

On March 7, 2005 at the end of my vacation I gave a package containing my exercise shoes and clothes to the “Key West Mail Room” at 1075 Duval Square, Suite C 21, Key West, Florida, 33040-3188 for them to send to my home.

I paid them about $17.16 for Federal Express. Even though my exercise shoes, clothes, and carrying bag are worth about $175 new, I told them that because they were used the value was about $100.

When I arrived home the package had not arrived. I used the Fed Ex tracking service to learn that as of Mar 11, 2005 4:42 AM the package was on a Fed Ex vehicle for delivery.

After a few more days I contacted Fed Ex and asked them to check to see if my package was still on the truck. Instead of finding my package, they told me to file a claim with the “Key West Mail Room.” After a few phone calls to Key West, I was then told by them to file a claim on-line with Fed Ex.

Fed Ex assigned me a case number. Since then they have insisted that I produce the original invoices, for my clothes, shoes and bags. This must be a joke. I don’t think the Fed Ex corporate big shots have original invoices for their $3,000 suits and $300 neckties. I am sure that they do not have original invoices for their $2 boxer shorts.

If this is not a joke, it is a scam to keep people from filing legitimate claims. I wonder how many consumers have been discouraged from filing a claim by this tactic. Are there enough to support a class action suit?
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No package & Tracking literally worthless
Posted by RFaust27 on 05/30/2006
I ordered a large shipment of candles that were shipped on 5/24/06 Fedex Ground Home Delivery. As of the date of shipping the estimated delivery date was 5/27/06 (Saturday). On 12am on Saturday it shows as leaving GA (I'm in FL)... and that's the last the tracking shows.

Since then I've called Fedex a few times with absolutely no help. The only thing they can tell me is exactly what I already see on the tracking info which still leaves me at "Where is my package??"

If you notice as of today 5/30 not only has there been no updates, they've also removed the estimated delivery date of 5/27/06 and there is NO estimated delivery.

When I called on Saturday I was told by the guy I spoke with that it was in FL, when I called today the guy I spoke with said it's on it's way to FL (going by the tracking...).

I'm providing the detailed tracking below to show what bs this is, but mainly because I'm expecting the tracking to be "adjusted"

Tracking number

Ship date
May 24, 2006

Service type
Home Delivery

Departed FedEx location

May 27, 2006
12:16 AM Departed FedEx location ELLENWOOD, GA

May 26, 2006
10:33 AM Arrived at FedEx location ELLENWOOD, GA

May 25, 2006
12:52 PM Departed FedEx location HUTCHINS, TX
7:20 AM Arrived at FedEx location HUTCHINS, TX
12:09 AM Left origin HOUSTON, TX

May 24, 2006
9:56 PM Arrived at FedEx location HOUSTON, TX
6:41 PM Picked up HOUSTON, TX
1:39 PM Package data transmitted to FedEx

Each time I've called the support comments "this is ground home delivery..." like "WHY ARE YOU CALLING???" And everytime I think... WHY ARE YOU OFFERING THE SERVICE????

I can't fathom why Fedex is having such a hard time with this. UPS has never complained about a service they offer, and they live up to their name. Fedex on the otherhand seems to offer it in competition, but doesn't really want to be bothered by it.

I don't know about everyone else, but for me - I believe if Fedex actually told people what their Home Delivery really entitled you to (which I believe should be the same standard as every other service) they would lose alot of their business to UPS which offers the same service on a higher and more reliable level.
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Posted by Brenda Leah on 2006-05-30:
Unfortunatly, anytime you ship Ground, UPS or Fedex, the delivery date is never guaranteed. You could call and ask them to put a tracer on the package. Another thing I noticed, you said the estimated delievery date was the 27th. Usually you have to pay extra for Saturday delivery. UPS charges $10.00 extra to deliver on a Saturday, otherwise they just hold the package until Monday. Of course if they don't deliever on Saturdays (w/o an extra charge) they should fix their estimated date but I'm sure what they would say to that is, "It is just an estimate".
Posted by RFaust27 on 2006-05-31:
Actually Ground Home Delivery is "special" no Monday deliveries, but you get Saturday service if the drivers feel like it...

Delivery Times 1–5 business days within the contiguous U.S
Service Days Tuesday–Saturday, from 9 a.m. to 8 p.m.


Money-Back Guarantee Policy

FedEx Home Delivery Money-Back Guarantee. FedEx Ground will credit or refund the transportation charge and residential surcharge to a shipper if we do not deliver the shipper’s residential package(s) by the end of the scheduled delivery day as published on fedex.com.

By removing the estimated delivery date they pretty much covered their butts with that. So yes it is only an estimate, but an estimate they claim to stand behind, which you see they really don't.

Anyway I had a trace put on it when it didn't show "out for delivery" Saturday. The lady called this morning and told me that it was "misrouted" and it should be in Tampa, FL by Thurs. I also asked her why the tracking didn't reflect this and she admitted it wouldn't be updated until it arrived in FL. Now the tracking reflects Orlando, FL.

So not only do they cover their butts where their gaurantee is concerned, they also covered their butts where their misrouting it is concerned.

Where UPS is concerned I've had 1 package not arrive on the estimated delivery date, they updated the tracking to reflect the delay and actually stated an updated delivery date - unlike Fedex who completely removed the estimated delivery date and stopped all tracking until it was back on route...
Posted by ejack053824 on 2006-05-31:
You get what you pay for. Send it overnight next time.
Posted by RFaust27 on 2006-05-31:
I actually paid for UPS Ground, the lady I bought the candles from sent them Fedex instead - so you don't always get what you paid for =)

Not to mention my complaint isn't about delivery time, it's about the lack of delivery date, tracking & customer support for a service they provided and about the attitude I got when asking them about the location of my package in regards to the method of shipping.

I don't care if it was on horseback as long as their tracking tells me where it's located OR when I called they were actually able to tell me - since tracking IS part of the service.
Posted by Brenda Leah on 2006-05-31:
Hmm I guess the problems you'll have really depends on what area you live in. UPS around here is ok, except for my apt. complex they require a signature for EVERY package, which is annoying considering this is a expensive, nice, totally safe complex. When I lived in CT they would just leave it on my doorstep and there were people in THAT apt complex I wouldn't trust!UPS's delivery times aren't always accurate though. Fedex... I think I have only had one package delivered by them and all went smoothly. Personally, I would only ship USPS because I'm cheap and have never had a problem with them and packages.. LOL. I shipped a mothers day box to my mom and it took 2 days and was $4.00. UPS would have charged me like $7.00. With technology today there isn't any reason that fedex or ups shouldn't be able to tell you exactly where your package is at all times.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Made a Mistake With Putting Ground Box in Express Box
Posted by Las1218 on 05/26/2013
NEWBURGH, NEW YORK -- I had a bunch of textbook rentals to return. Every one was going UPS except for one. I received return labels, placed them on the boxes and was happy to find out that there were drop boxes right down the street from my office at 41 Dolson Ace Middletown, NY. Dropped everything off and all of the UPS boxes arrived without a problem within days. I then looked at the FedEx and found out that FedEx boxes are for express only!

I have the tracking number that was on it but since they don't scan when pick up ground in express there is no record of this package. Called customer servce and was told it should show up, the express guys take it back and the ground guys pick it up etc. Well it is over a week and a half and nothing! I went to the ground terminal and they sent me to the express terminal where a nice man (manager) looked for my package but could not find it. He also spoke to the driver of the route who said he gets 4-5 boxes per day in that box for ground. Maybe they should mark the box better?! Anyway, they didn't have it so I went back to ground and they were closed for the day.

I am beginning to think that this FedEx driver just dumped my box somewhere. How else could it just vanish into thin air? It is clearly marked with the college bookstore as well as my return address ( which one of the customer service reps on the phone said that the zip code for Pougkeepsie 12603 wasn't a valid zip code!! That's scary)

I just want my package and I will pay extra for their inconvenience - I will have to pay 130.00 to replace this book that I didn't even use - thanks Professor :(

Is there anything I can do?
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Posted by Neva A., express driver on 2013-07-31:
PLEASE, never put a ground or home delivery package in an express box. Everyone thinks express, ground and home delivery are all the same company, but we're not. And your post further proves my point. We at express canNOT scan a ground package (just as we cannot scan a UPS package) and therefore there is no tracking available on their packages from us. Please, save yourself a lot of stress. Take your package to FedEx Office to drop them off, or go to your local authorized ship center. Same goes for cell phones being returned via post office or smart post.
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Delivery plus music
Posted by AZRLS on 12/18/2010
FedEx Ground just dropped off a package. We heard him coming a block away because of the blaring mariachi music. Not very professional. Then he sat in the driveway figuring out where he was going next, music still blaring.
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Posted by Anonymous on 2010-12-18:
He parked in your driveway?
Posted by Anonymous on 2010-12-18:
Mine have come in the driveway. Are they not allowed to?
Posted by Anonymous on 2010-12-18:
I'm sorry, and I'm sure this was annoying. But it cracks me up to think of the mariachi music blaring away. You just have to find the humor in it. He was probably just trying to make his day more fun--unfortunately at your expense. No one should be forced to listen to other people's music.
Posted by danny54 on 2010-12-18:
I hate blaring music too, but the thing that really irritates me is people who crank up the ambient bass on their radios. That thump, thump thump which you can also often hear blocks away, often gives me a headache. Oh for a device to combat it.
Posted by Ytropious on 2010-12-18:
Idk why but I had a good enjoyable laugh when I pictured a random Fed Ex truck coming down the street with some stereotypical mariachi music playing loudly like an ice cream truck.
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Bad Service
Posted by TonyBC on 03/20/2010
I am very unhappy with the service I received from this company.
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Lying delivery driver
Posted by Arudisu on 03/19/2010
I ordered a large package which I could not purchase locally because I have no way of hauling it. I took the day off of work, today, to ensure that I do not miss delivery. I heard a vehicle coming up the road, looked out the window and watched the delivery driver drive up my road, turn around in the circle and drive right past me, no stopping. I called customer service concerned that this may have been the driver with my package, the agent said not to worry it should arrive shortly. I checked the tracking online multiple times and ended up seeing the driver said I was not home. So I called back. The customer service agent was polite and did everything she could. She ended up transfering me to the local office where I spoke with another woman who said she knows the driver and he is not that kind of a person. So I guess that makes me a liar. Apparently the driver called in saying that he stopped and has a door tag number and cannot come back. A door tag number says nothing about the driver's activity, only that he scanned a piece of paper. So basically I paid FedEx to deliver a package to me, I lost an entire day's pay (and wasted hours watching for him) and ended up just being frustrated and upset.
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Posted by Steve on 2014-03-08:
I got back this morning from handtrucking a bookcase over four blocks of Minnesota snow-rutted street from the complex office to my townhouse because the FedEx driver was too lazy to deliver it to my private ground-floor townhouse door. The office said that he admitted to NEVER leaving notices, much less delivering items, when they asked, "But she's retired and lives next door! Didn't you even try?" They always have to call EVERYBODY.

It clearly has to be local management because (1) FedEx to our Saint Louis Park neighborhood has been atrocious for _years_ and (2) I honestly have had internet companies tell me as much and that they have received as many, if not more, complaints about UPS while I'd rate our two UPS guys in the last decade as excellent.

I'm told this guy seems Russian but I caught a Mexican-looking FedEx guy a couple years ago making the rounds of notices without knocking. I knew I had one coming from the web tracking, opened my door as he approached, and while he looked at the slip and looked at me, I maintained a steady stare and said, "Don't ever do that. Deliver my packages to my door." Had good FedEx for a year or so.
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