FedEx Corporation International Delivery

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Unable to deliver international package after charging $150.00
Posted by on
Rating: 1/51
SAN DIEGO, CALIFORNIA -- I shipped a package from the San Diego area to the Philippines on December 6, after being assured by the agent for the company that they would have it delivered "within 5 business days." It was a Christmas gift. I was charged $150.00, the international economy rate, for a package that weighed less than 5 pounds, and was smaller than and the box measured about 18x24 inches. It contained a tablet computer.

On December 13, the package arrived at Philippine customs. It is still there. I have been told for the last 2 weeks by Fedex that they are waiting for the person in the Cebu, Philippines office who is responsible for my package to "get back to them." When I pointed out that it was clear the person was not going to get back to them...after about 10 straight days of being told this, and suggested that they telephone that person or his supervisor, I was told "it wasn't done that way." They said they have sent several emails, and I would just have to wait.

On December 18, the recipient, my fiance, called the Fedex office responsible for delivering the package(at the Cebu airport). She was told she could come and pick up the package, provided she paid the person $25.00; because they were "too busy to deliver it." Now, I have repeatedly instructed Fedex that my account was to be charged any fees, and it is clearly in the notes. The person she spoke with acknowledged this. So, by paying some extortion money on the side...she could have her Christmas present.

I made Fedex aware of this, because in addition to saying they were waiting for their Cebu employee to contact them, they said it was the Philippine government, not them, that was holding it up. They continued to say no one from the Philippines would respond to their emails I should point out that the Fedex people I was speaking with were with the International division, the problem resolution unit called Summerset I-Cat, apparently part of some vice-president's unit. Needless to say, I have never been allowed to speak with the vice president.

On Monday, December 23, they changed their story. They told me the amount Customs would charge me, and said it should be delivered on the 24th. It wasn't. I was told the same thing on the 24th...that it would be delivered the 26th. It is the 26th in the Philippines, and nothing has changed. Online tracking states "delay" just like it has for nearly 2 weeks now.

Granted, Customs can delay a package. But, one would expect that a company like Fedex has professionals employed who now how to deal with Customs and get a package cleared, especially for what they charge. Clearly they do...but you have to pay an extortion fee on the side. It's a 3 hour trip for my fiance to the airport...not to mention $25.00 is a lot of money to the average person in the Philippines. However, that is apparently the only way she will receive the package. Obviously, Fedex pays their employees there a slave wage and they have to extort fees from recipients...otherwise they will never receive their packages.
     
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olie on 2013-12-28:
Might the recent typhoon be causing issues? Many U.S. groups are sending aid to the ravaged areas. There could be too many deliveries for the Cebu office to handle.

As you pointed out, $25 is a lot of money for most folks in the Philippines. Could be, the agent heard your frustration and decided to try to benefit from it.

Also--if it's three hours for your fiancé to get to the office, it's also three hours for them to get to her. Perhaps they cannot' get gas for the trip. Or they have too many nearby deliveries to get out there.
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Not So Expedited International Shipment
Posted by on
Rating: 1/51
PARIS -- Expedited shipment from Denmark to my customer in Canada. Arrived in Paris on Saturday; it is Tuesday now and still hasn't moved. Several customer service stated it was [bumped] TWICE and made it clear this happens regularly. A "case file" has been opened, but no one can tell me what is going on with it because, you guessed it, the people handling the case file are also in Paris. No one in the USA seems too concerned about it, at least not on the executive level. How do I explain this to my customer?
     
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FoDaddy19 on 2013-08-14:
Your shipment could just be held up in customs. There's nothing FedEx can do about it, it that's the case.
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International FEDEX Thieves Corporation
Posted by on
TAMPA, FLORIDA -- Step 1 - you ship a package with several quite small electronic devices (mp3/mp4 players).

Step 2 - as many countries have weird customs laws you declare the value to be under 100$ (so your recipient would not have to pay customs duties)

Step 3 - it takes 50% longer for your package to arrive and as you track it - it goes via very weird route.

Step 4 - it finally arrives to the destination, but its weight is significantly lighter.

Step 5 - When your recipient opent the package - he sees that the contents of boxes are gone stolen.

Step 6 - You have fun with FEDEX trying to at least get your shipping money and insurance amount back.

Step 7 - Remember they have thieves working for them and do not care about you!!!

     
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Hugh_Jorgen on 2006-07-06:
Well, with step number 2 you are violating US Department of Commerce regulations and you are trying to defraud the importing country by not paying the fair import duties. Had you played by the rules then you would have had a shot at getting all your money back.
Anonymous on 2006-07-06:
I agree with Hugh...it's tough to muster up any sympathy for you in this situation.
warddw1526 on 2006-07-06:
There are thieves everywhere, in probably every company in the world. Fed Ex is not the only company that suffers from this. If you had declared the full value, you would get your money back.
beanbagbritches on 2006-07-06:
I'm with the rest of the gang. Stop lying to overnight shippers & maybe you'll get your $$ returned.
Doc J on 2006-07-06:
I just love it when some mook tries to claim high moral grounds when they get cheated. Call it "Karma" "what goes around" or "justice". I love it!
onlyme on 2006-07-06:
I agree with the others. You are no better than those you are calling thieves - you cheater!
privateer on 2006-07-06:
all you, refinery products living in US that commented above. cross the borders of your warm and cozy incubators with "human rights" and working court systems. Just for second and imagine that your friend who's living in another country sends you a gift for your b-day. However your customs say you have to pay 200$ to get it or they will have to confiscate it. how do you like that?? yummy?! Ask Motorola who lost a shipment of 100,000 cellphones on Russian customs last year. (they were all re-sold and surfaced on the market later). And 6monthes later all they got were apologies...
Hugh_Jorgen on 2006-07-06:
You can justify it any way you want, but what you did violates the laws of two countries. What do you think triggers cutoms officials to look into a package to begin with? When they see a 20# box "worth" $50 USD you can be sure they are going to take a look inside. So if someone is inclined to swipe an MP3 player, why not? The invoice and airbill says it's "educational material" worth nothing, so how will the crooked customs official be caught? You made the theft possible with your little lie. And yes, I speak from fifteen years experience shipping hi-value goods all over the world - first and third world countries. I can count on one hand the number of shipments lost - and I recovered 100% on each one because my documentation was in order.
privateer on 2006-07-06:
You are right Jorgen, but this was not a commercial freight. Those were presents. And you may tell me what you want but charging 30% import tax for a present is robbery as it is.
Hugh_Jorgen on 2006-07-07:
Then all you have to do it put "Unsolicited Gift - Value for customs purposes $250.00" on the commercial invoice (or whatever the value is) and insure it for that amount. I agree that some of the tariffs are high, but that's true for all imports to that county - if you send it as a gift or if he buys it in a local store, the tariff gets added to the price. And guess what? We do the same thing here in the US - we put higher tariffs on items when we feel a foreign country is flooding the market with cheap goods - we have done it for the steel industry and we did it a couple of years ago when the South Koreans were flooding the market with cheap memory.
Doc J on 2006-07-07:
privateer-"refinery products living in US"...you argue your right to promoting theft by using invectives? Hugh argues with fact. If you want your gift not to be a financial burden on the recipient, wire them the funds to cover the import tax. I ship surplus medical equipment to charities overseas...and send them the funds to cover the import taxes.
privateer on 2006-07-10:
Doc, if that's your fancy - you may also ship a cake to the administration of those countries for collecting money from charities. And buy some lube so they would enjoy you more next time. Anyway customs were not the point of the thing, the fact that FEDEX employees steal stuff from their packages.. kind of when like bank employees steal $$ from their clients accounts. bootyful..
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