Unreliable delivery service with deceitful customer service personels
PASADENA, CALIFORNIA -- I ordered an overnight delivery of 2 live lobsters from Boston to California for a very important person, and was promised the package would be delivered by 3:00 pm on 12/21/07; however, the package was never delivered. When I called FedEx the first time tonight I was told by a gentleman with a Spanish accent that there was a delay due to a snow storm in South Boston. I told him I have been tracking the weather channel and the weather is perfectly clear in Boston. However, according the tracking information online, it clearly showed the package had arrived at the sorting facility in California, which is about 30 miles away from the destination, since 7:28 am 12/21/07. The gentleman now told me that the delay was due to a SNOW STORM IN SOUTHERN CALIFORNIA, unknowing that I am currently in California, and have been living in the state for the last 30 years (Hahaha)!!! That was a good one; unfortunately, I believe FedEx needs to retrain its employees on how to B.S. with some common senses or they should consider hiring people with at least a high school diploma.
Anyway, I called the company where I had placed the order and was told the delay was caused by FedEX since the package had left Boston and there was no snow storm in Boston.
I called FedEx for the second time, once again,I was told the same B.S., SNOW STORM IN SOUTHERN CALIFORNIA, by another employee. Unfortunately, the employee refused to accept my claim for damage since FedEx still has not attempted the delivery and that there were too many packages for delivery during this time of the year.
Regardless of all the SNOW STORMS IN SOUTHERN CALIFORNIA, I will file a dispute with my credit card company for FedEx's unreliable and deceitful service. In addition, I WILL make sure my company will NOT continue to do business with FedEx again!