PASADENA, CALIFORNIA -- I ordered an overnight delivery of 2 live lobsters from Boston to California for a very important person, and was promised the package would be delivered by 3:00 pm on 12/21/07; however, the package was never delivered. When I called FedEx the first time tonight I was told by a gentleman with a Spanish accent that there was a delay due to a snowstorm in South Boston. I told him I have been tracking the weather channel and the weather is perfectly clear in Boston.
However, according the tracking information online, it clearly showed the package had arrived at the sorting facility in California, which is about 30 miles away from the destination, since 7:28 am 12/21/07. The gentleman now told me that the delay was due to a SNOWSTORM IN SOUTHERN CALIFORNIA, unknowing that I am currently in California, and have been living in the state for the last 30 years (Hahaha)!!! That was a good one; unfortunately, I believe FedEx needs to retrain its employees on how to B.S. with some common senses or they should consider hiring people with at least a high school diploma.
Anyway, I called the company where I had placed the order and was told the delay was caused by FedEX since the package had left Boston and there was no snowstorm in Boston. I called FedEx for the second time, once again, I was told the same B.S., SNOWSTORM IN SOUTHERN CALIFORNIA, by another employee. Unfortunately, the employee refused to accept my claim for damage since FedEx still has not attempted the delivery and that there were too many packages for delivery during this time of the year.
Regardless of all the SNOWSTORMS IN SOUTHERN CALIFORNIA, I will file a dispute with my credit card company for FedEx's unreliable and deceitful service. In addition, I WILL make sure my company will NOT continue to do business with FedEx again!
CHICAGO, ILLINOIS -- I ordered clothing through Neiman Marcus and paid $53.00 for overnight delivery to be delivered on Friday, December 21, 2007. When it did not arrive, in tracking it, I read that the "delay was beyond our control." I called and was told it was "weather." When I mentioned that the online tracking indicated the item was in the same city and I could look outside and see that the weather was clear. The agent then told me, "the driver had too many shipments because it's Christmas time." In my business when we know we'll have high demand we schedule accordingly. I would think FedEx would do likewise.
I now expect the package tomorrow, which is Saturday. How silly of me. If it arrives on Monday, December 24, I know I'll be fortunate. The new name for FedEx should be "FedEx - We deliver sometime when we feel like it."
Federal Express would not refund for package not delivered and claimed that a 26-hour delay in getting a package to their Memphis hub from Nebraska was due to storms (a one and a half hour flight). No storms were reported; no tornadoes, as claimed by their service representative. This is the third time in two months that FedEx has lied about so-called weather delays. My advice: never use FedEx unless you want to be lied to and cheated out of delivery fees.
I wanted an overnight letter package via FedEx delivered next day (4/21/11 Thursday to 4/22/11 Friday) and two different FedEx offices said it could not be delivered until Monday 4/25/11. Granted, this was the Easter weekend, but FedEx promotes 'guaranteed' overnight delivery. The cost was the regular "overnight" price, but no "guaranteed" delivery until Monday 4/25/11. Next time, I will use USPS with a four day turnaround at 50% lower cost.