Preview Review

Next Review

FedEx Corporation Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
Late Deliveries and Blatant Lying
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPARROW POINTS, MARYLAND -- The Sparrow Points Maryland Fed Ex facility is the absolute worst shipping facility in the country. Look at Google reviews. They are not lies as I am experiencing what most people have. My package was to be delivered Saturday 3/2/19 and never was. The majority of the reviews indicate packages not being delivered on time and FedEx lying to them about the packages. This is exactly what is happening to me. I made multiple attempts to find out what was going on and was blatantly lied to. They said the driver and the drivers boss both said the package was on the truck for delivery but they forgot to update the tracking and just as I expected, the package did not arrive. One representative said they were filing a complaint and I found out they never put anything in the notes of my call and never filed the complaint. Another representative said it was on the truck for delivery and they would have someone from the facility give me a call but never asked for my phone number and hung up. I did have one representative ( I called 4 times because I kept getting disconnected) finally file a complaint and said they would follow up today but we shall see. Since my package should have been delivered on Saturday, you would think it would at least be delivered today (3/4/19). I just tracked my package and they said it is scheduled to be delivered 3/5/19. My package has been at the Sparrow Points FedEx facility since 8:30am Saturday morning 3/2/19. This facility needs to have everyone there FIRED and this place needs to be shut down. FedEx corporate is just as much to blame for this as the facility. These complaints have been ongoing from many consumers and they do NOTHING about it. All merchants should boycott FedEx and use UPS or USPS for deliveries.

Replies
End of the year contest for the biggest lie told to a customer?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This has been so frustrating. I now see why FedEx has a one-star rating. I would give it a zero if possible. I tried to sign up for Delivery Manager on the FedEx website. I did this THREE TIMES on the advice of reps. It doesn't recognize my username or password, it won't send an email to reset the password, it doesn't recognize security questions, when it does give the right question, it doesn't recognize the correct answer. I am not an idiot. I write down all of this info. It asks security questions for someone else. I don't know those people, I have never lived at those addresses. When I called customer service over a 3 day period, I had reps blatantly lie to me. They seemed to think this was funny. This was verified by another representative (who said the other guy had lied because he didn't want to help me) and a supervisor (who admitted that nothing I had been told was true). I was told that I did not live at my address (I have lived here since 2010 and FedEx has delivered numerous packages here). I was told that the post office said I didn't live here (the post office keeps no database and has been delivering mail here since 2010). I was told that the post office would have to verify my address and send that to FedEx (the post office says that is a complete lie and they have never done such a thing). I was told to go to the station manager of my local FedEx to fix this (another lie. They can do nothing). An agent told me he couldn't hear me (everyone at FedEx could but him but he blamed me and my phone). He kept asking me to speak louder until I was shouting. He seemed to think this was funny. I asked to speak with Tech Support. They say that they cannot help. They claim that Delivery Manager is run by a third party but will not identify that third party or how to contact them. When on the FedEx website, you are not directed to a third party to use Delivery Manager. This means it is FedEx and it is their responsibility. DELIVERY MANAGER DOESN'T WORK, NO ONE AT FEDEX CAN FIX IT AND NO ONE WILL TAKE RESPONSIBILITY OR HELP. Delivery Manager kept saying it couldn't identify me but when I asked for a code to be mailed to me, OMG, IT KNEW WHO I WAS. This is the worst customer service that I have ever encountered. This is worse than Amazon and I thought that was impossible.

Replies
Very Disappointed in FedEx
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GARLAND TEXAS -- I had two packages sent via FedEx, both times FedEx lost my packages. The first time it happened it was on or about 2010. I was attempting to send my house and car keys to my brother. The keys were sent from a FedEx store in Olive Branch, Mississippi to Charleston, S.C. I contacted FedEx, for at least six months to no avail. The second experience was on 5/27/16 my sister sent me some very important documents. The package was sent from West Columbia, S.C. to Royse City, Texas.

When the driver arrived around 2:30-3:00 p.m. I noticed the reusable container was very light and torn on the side. I was able to get the driver attention before he left my resident. The driver told me to reject the package that way FedEx can put a trace on it. He gave me the 1-800 number and that's where the runaround started. I spoke with an advocate by the name of Carlos, he seem to be very genuine with his concerned. He told me that someone from the tracking department would contact me in a few minutes that never happen. I called back. Spoke with several representative and again I was told someone will call me soon.

Once again no one called so I called back again, this time Abraham answered. After explaining everything to him he came back to the phone with secondhand information from someone name Robert **. Abraham stated to me in a frustrating tone that "Robert said he already spoke you earlier." I informed him this was a lie - Robert never called me or spoke with me. As I expressed my frustration to Abraham, he took it upon himself and hung up on me. This upset my husband so he called back and spoke with someone name Robert, my husband stated that he was informed that 30 package was lost today.

I am very frustrated because we trusted FedEx with very important sensitive documents. To add insult to injury our six wedding anniversary was on 5/26. We were going out to celebrate a little because I have a medical procedure schedule for 06-01-16. FedEx, I am pleading that you please make good on my complaint. I have been to numerous of your terminals across North America, so I was able to see and view what goes on behind the scene. I ask that you please service me with respect and integrity as I provided you. Until then I will attempt to remain hopeful.

Replies
FedEx Ran Over and Killed My Dog
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LORANGER, LOUISIANA -- On Friday, April 8, 2016, while FedEx was delivering my package, he ran over and killed my dog. I live at a dead end street and my driveway is very long and my house is very far from the street. I live on five acres so my dogs have plenty space. My dog was walking up the driveway very near my house and in plain view. The driver did knock on my door to tell me "I think I ran over your dog". When I ran outside it was very clear that she was dead. He did apologize, and I'm sure he probably felt bad, but damn, how good is an apology when your 15 year old dog is laying dead in your own driveway?

I was hysterical at that point. I later called Fedex to file a complaint, they apologized too and soon after a manager of some kind called and insisted he wanted to come by my house, I refused and said there was no reason for him to come over and that I had my niece here with me. He said if there was anything I needed just call him. So now my husband wants to know what FedEx is going to do about it. I'm not sure what they will do if anything.

So I called him to ask that very question. He wasn't as friendly this time and asked what exactly did I want. I said that I wasn't sure because it was my dog that I loved and cared for for 15 years. I asked what do they normally do? He just said "I need to know what you want in order to pass it along." What do I ask for? Had anyone ever had this happen to them? I'm at a loss as I am extremely devastated and so sad about my dog. FedEx should step up some sort of way.

Replies
Advertisement
Delivery of FedEx Smartpost
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MEMPHIS, TENNESSEE -- First of all I do not understand FedEx Smartpost logic. I live in Memphis. FedEx drives it to Memphis, then to Southaven MS, then back to Memphis TN to the local Memphis Post Office. How stupid is that? I am awaiting an order from Target. They sent it out on December 4, it got to Memphis on December 7 then they took it to Olive Branch, MS, then to Southaven, MS, all day yesterday.

Both these items stated on FEDEX TRACKING SHEET they would be delivered by the end of day on December 10. Late in the evening I checked and the date now states December 12. One item is still in Southaven, MS. So if it comes to the local post office today it will not get to me until the middle of next week. The other part of the order has got to a postal facility in Memphis have no idea how that is going.

So to break it all down, it came all the way across the country in a couple of days and it has been in Memphis and MS for five days and still not out for delivery. Be a cold day in hades before I order from Target or have it shipped to me by FedEx. These are gifts. I have no idea when they will get to me let alone to recipient.

When are they so slow in Memphis and MS? Why does it go to MS then come back to Memphis and go to the local post office in Memphis? I do not appreciate this delay. I do not appreciate calling FedEx and get a response from another country telling me they have no information - THEN WHY ARE YOU PAYING THEM? It is now December 11, the one item is still in Southaven, MS. Never again. This order was placed in November... YOU CAN'T GET IT TO ME IN A TIMELY MANNER, THEN DON'T TAKE ON THE TASK.

Replies
FedEx is a worthlkess company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW SALISBURY, INDIANA -- FedEx is a worthless company. It is only concerned with one thing, time. How fast a package can be listed as delivered. FedEx doesn't give a damn WHERE it is delivered just as long as the driver marks it as delivered. My package was listed as delivered and it has not been. I am retired military and I am home all the time. No FedEx truck was around on the 29th fo April 2020. Nothing but a complete run-around from customer service. I will now specify "DO NOT USE FEDEX AS CARRIER" every time I order anything from anyone. New Salisbury, Indiana

Replies
Absolutely Awful
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I am trying to have packages delivered at work in Tampa. A sign on the front door says deliveries are round the back. Fed Ex tracking says there is a delivery exception and that the business where I work is closed. Day after day. It isn't. I've been at work every day but Saturday that they "tried" to deliver. The security guard says the Fed Ex truck drives in the circular driveway by the front entrance and doesn't even stop.

The US mail is delivered EVERYDAY no problem! I keep calling Ralph Lauren, who tells Fed Ex to go around the back but the drivers can't be bothered. The exact same thing happened with something I bought on eBay two weeks ago. It's hard to get through on their customer service line. Fed Ex is worthless! I am not going to purchase anything online that is delivered by Fed Ex. And one star is generous. There should be a no stars option.

Replies
Delivery Driver Faked an Attempted Delivery, Never Got Out of Truck
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WASHINGTON, DISTRICT OF COLUMBIA -- I was expecting a delivery today that required my signature. I stayed home from work to receive the delivery. I watched the delivery truck pull up in front of my house and drive away a minute or two later after the driver played around with their device. The driver never exited the vehicle. Shortly thereafter, I received a message that a delivery attempt was made and another would be made tomorrow. This was a fake delivery attempt by a driver who was too lazy to even get out of the vehicle. I took time off work to receive this delivery and needed it before I leave town tomorrow at 6am. I will not be here for the next delivery attempt.

I spoke with customer service who said they tried to contact the driver to come back, but was told there is no guarantee they will receive the message or be able to come back today (i.e. they won't). There is no accountability with this delivery system or drivers who fake a delivery. I am extremely disappointed, my travel plans are greatly disrupted, and will not use FedEx services again. Horrible.

Replies
Advertisement
Use USPS for overnight, NOT FEDEX!!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WISCONSIN -- My "overnight" delivery that I paid $90 for has still not arrived four days and three customer service calls later. I am traveling and have had to reroute the package and feel extremely unsure about whether my sensitive package is even safe. The representatives are nice on the phone but there are no text updates when packages are delayed. I tried to make a delivery manager account to track in more detail, and the first time the Fedex site was down. The second time I created it but need to wait until they send something to my address three days later for verification, which is useless given my need for tracking the shipment now. This has overall been one of the worst customer service experiences of my life.

Replies
Horrible Customer Service by Mary Miller @ FedEx
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WINDSOR LOCKS, CONNECTICUT -- The service at 100 County Circle, Windsor Locks CT location is absolutely horrible. And your employee there, Mary Miller is even worse! I just left your location after trying to pickup my package for 30 minutes. I showed them my employee ID as well as my drivers license but Mary Miller refused to release the package to me unless I left her scan my license into her computer. Don't you care about a persons privacy these days? There is no reason you need my date of birth and license number. They wouldn't even release the package for Verizon Wireless who was the company that sent me the phone. No Verizon lost a sale and a customer and so did FedEX

Replies
Top of Page | Next Page >

FedEx Corporation Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 42 ratings and
136 reviews & complaints.
Contact Information:
FedEx Corporation
6075 Poplar Ave.
Memphis, TN 38119
901-369-3600 (ph)
901-397-3963 (fax)
www.fdxcorp.com
Product/Services
Compare Delivery Services