FedEx Corporation - Page 2

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101 reviews & complaints.
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Bad Representatives
Posted by on
Rating: 1/51
MACON, GEORGIA -- 6/5/13 received a phone call, between Fedex and company sending my package, they left a message on my answering machine. I proceeded to call the Macon Ga. store to talk to a young lady that ask for my physical address, and she told me that my package would be delivered on 6/6/13, upon getting home from work, still no package, so I called the Macon Ga. store again, was told that they could not help me without a tracking number, which was never given to me, and for me to call 1-800-FEDEX, they also gave me the run-a-round, long story short, FEDEX workers had me calling from one office to the other because no one knew where my package was. Don't know what time my package arrived, I stay until 11 PM, still no package. Awake the following morning to find my package sitting on the ground near my doorstep, after it had rain all night. About two yrs. ago FEDEX was supposed to deliver a modem from Windstream to my house.

When I called to check on it, I was told that it had been delivered to my home, when in fact it had been delivered to another address, told to me by the carrier, so Windstream told me to go and purchase one from BestBuy, and they reimburse me. I hope the next time that I have to have something delivered, that it can either come to my PO Box, or go through another CARRIER.
     
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Clean Air Health Equipment Boxes Separated
Posted by on
Rating: 1/51
GRAND FORKS, NORTH DAKOTA -- I had been expecting 1 package (or so I thought) from a Air Filter company. A friend in town was accepting and signing the delivery slip for me at his residence because the apartment building that I live in is not set-up for deliveries of any kind. The reason I was getting the clean -air unit is because I was becoming very ill from the second-hand smoke coming into my apartment from other apartments. "Time was of the essence" so to speak because I was becoming more and mire ill by the minute, with my respiratory system fully compromised and my asthma flaring up big time. On the day of the delivery, one box was delivered to my friend for which he accepted and signed for; but, upon viewing the tracking documents it seemed that there had been a second package, which contained special filters, that had been sent from the company, along with the first.

To make a long story short, the packages had been separated by Fed-Ex, and they had been sent in different trucks with different drivers. this meant that now it was possible that I would have to wait the entire weekend PLUS the following Monday, due to Fed-Ex delivery services not working on Mondays. This three day hold-up could have meant that I would land up in the hospital. I was able to intercept the second delivery trucks route by making calls to Fed-Ex and my friend was able to pick up the second package at a terminal. Of course, there should have been a message from the company to Fed-Ex to not separate the boxes, but the onus was still on Fed-Ex.
     
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Soaring Consumer on 2013-04-11:
Have you attempted to contact your landlord about this? The landlord should have some responsibility to mitigate the situation.
ladymirenna on 2013-04-12:
Soaring Consumer - Thanks for the reply. Yes, the landlord is actually the person who bought the air filter machine for me. He is well aware of the second-hand smoke problem and is trying to persuade the building management company to have the building become smoke-free. He is also aware of the problem with receiving packages in the building,and is working on rectifying this; but, in this case it was better than my friend was involved so that he was able to pick-up the second package at the Fed-Ex terminal, for I don't drive right now. The machine, BTW, is the IQ MultiGas unit, a toxin-filter par excellence! I also think that the IQ company should be held partly responsible for what could have become a disaster, and I told them that over the phone. There should have been strict instructions to Fed-Ex that, under no circumstances, should the boxes be separated.
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Fed Ex Wheeling, Illinois Facility
Posted by on
If you are having something delivered via Fed Ex, I suggest you request it not be sent through the Wheeling, Illinois, facility. I have many, many things delivered by Fed Ex, and 95% of the time my items arrive promptly and in good shape. The 5% of the time when there is a problem, it's because it's "stuck" in the Wheeling, Illinois facility. Every single time. Unfortunately, I forgot that when I ordered my frozen food on 2/18.

I tracked it to Wheeling on 2/22, the date my e-mail notice said it would be delivered. It's still there on 2/23, the new date my e-mail notice said it would delivered. I just spoke to a Fed Ex rep, who told me my food is now scheduled to leave Wheeling 2/25. We'll see.

BTW, my shipment was divided into two boxes, and for some reason box 1 did not go through Wheeling and arrived on 2/22 (semi-frozen but thawing and with no dry ice remaining).
     
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trmn8r on 2013-02-24:
I'm not sure if you can request that your package not go through a specific facility. The best way to do that would be request a different shipping company.
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Working Conditions
Posted by on
Rating: 1/51
PHILADELPHIA, PENNSYLVANIA -- To Federal Express:

I work as a Concierge in a condominium in Center City Philadelphia. I don't know if you've ever been in Philadelphia in August, but the heat and humidity are unbearable and doing any kind of physical activity outdoors can kill you.

I found out from my FedEx driver/delivery man today that FedEx delivery trucks are NOT air conditioned; I also found out that my delivery man has to load his truck every day himself at the distribution center, which is also NOT air conditioned.

This is incredibly cruel - these poor drivers/delivery men are dealing with near 100 degree temperatures and Fedex doesn't even care enough about them to install air conditioning in their vehichles or distribution center. Yet you want everything delivered ON TIME! You're lucky things even get delivered at all! Greedy, heartless pigs!

     
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DebtorBasher on 2012-08-04:
Agreed! Also, it's always nice to have a nice cold bottle of water to give to your delivery men/women as well as your postal carrier....they really do appreciate it!
jktshff1 on 2012-08-04:
Wonder why the competition for a job there is heavy? Doors & windows open, quite frequently. Stops, in & out...just not economical, ie gas and maintenance. Many folks work outside and in factories without ac in places a lot worse than Philly. I see very few FedEx employee complaints.
As far as loading, who knows better how to arrange the packages for unloading better than the delivery man?
Late timer on 2012-08-04:
My FedEx guy is always cheerful.

I can't remember seeing any FedEx employees wrting complaints online, which tells me either they use Human Resources or they don't have as bad a job as this sounds.
ok4now on 2012-08-05:
I noticed that the UPS trucks also have no A/C. The drivers have the doors wide open for air and the trucks have a stick shift. Just imagine driving in traffic all day with sweltering heat, shifting gears & pushing the clutch pedal up & down 500 times. Then you have to make 50 to 75 plus deliveries carrying boxes of various weight. No way would I want this job, there are cooler easier ways to make a living.
oldisgood on 2012-08-05:
Post office trucks also have no airconditioning. When you work in it all day your body acclimates to the weaather better than going from air to without air. My husband worked construction for 40 years and we didn't get air in the house until he retired. Of course, I remember when there was no air of any kind. Remember this when people complain about construction workers being overpaid. They work in heat, humidity,freezing temps, and all sorts of bad weather. If they don't work they don't get paid.
Nohandle on 2012-08-05:
My dental hygienist's husband has a heating and air company. She will tell you in a minute she doesn't know how he stands it in the dead of summer or winter climbing into attics and beneath homes to work. She does laugh stating when he gets home the air conditioning is set to 60 degrees and heat to about 80. I don't know if you ever get accustomed to it but he's done it since a teenager when working with his father.
spiderman2 on 2012-08-05:
our place of business is in a warehouse, it is not air-conditioned. We have been in business for 20 years and haven't lost an employee or a customer to the heat. Obviously, you can tell when you are hired that it isn't cool in there and it isn't warm in the winter. It just isn't feasible unless you want to pay double for the product being sold. The people that work for us are happy to have their decent paychecks and paid for healthcare in this day and age and the customers keep coming in.
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Damaged Items
Posted by on
Rating: 1/51
MICHIGAN -- I ordered several panels for my 1951 Plymouth from a company out of Michigan. Fed Ex sent 1 small box and the other box {which was large, and had most of the parts in it} was damaged in Michigan. I got the 1 box, but never received the other. I waited a week, and nothing. I called Fed Ex, and after a lot of run around, they admitted that it was damaged. Wasn't going to tell me, or the seller. After contacting the seller, he called them. They were not going to do anything. The lady on the phone said that I would have to straighten it out and file papers to get a refund. The right tracking number wasn't even on it. They should have contacted one of us, but they didn't. The seller just got the package back 1 week after I talked to them. He is sending new, but now he has to fight them. Now my project was put on hold for 2 extra weeks because of them. FED EX YOU SUCK
     
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trmn8r on 2012-07-12:
There was a package that was damaged in shipping, and it has been returned to the sender and a new one sent.

I understand this has caused you an inconvenience, but sometimes packages do get damaged, whether it is FedEx, UPS, USPS, etc.
Umm, maybe not! on 2012-07-12:
I think the problem here is the no contact. Not just the package being damaged.
biomajor on 2012-07-12:
I've never given Fed Ex or UPS a phone number or email when I ship things. Maybe they just don't have a way to contact the people involved.
CowboyFan on 2012-07-13:
Maybe because the right tracking number was not on it (wrong number or no number?) they did not know whom to call. Nothing indicates they were not going to call either the buyer or the seller.

Two weeks is hardly a long time in terms of getting damaged merchandise replaced. The fact that these are panels (either interior-e.g. door panels, or exterior e.g. fender) indicates that this was a large box with flat parts inside, which could easily have been damaged because of the nature of the contents - not able to stand any weight being placed on flat side of the box.
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Very Rude Driver
Posted by on
LAS VEGAS, NEVADA -- Had questions to the Driver when I walked up he Drew a bottle of soda out of thetruck, I walked up saying that was not nice he didn't even looked at me a knocked ont eh window, the window was rolled down a little so I know he heard what I said when I knocked at the window he said don't touch the truck, I told him I just wanted to know if he knocket at the door when he delivered the package, he knocked at the door, he just was very rude and nast asking me why. I walked of and told him I will comlain about him being so rude and walked of. Next time he should throw stuff out the window in his neighbor hood
     
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spiderman2 on 2012-01-17:
Was it a delivery being made to you? I can understand why delivery drivers don't want to stop and talk to you, opening their doors and windows. (1) my UPS guy and FedEx driver move at the speed of light and (2) safety.
fedex driver on 2013-07-31:
Both FedEx and UPS drivers are measured by the 1/100th of a stop per hour. There is absolutely no time to pause and chat with anyone. Also, neither of the companies' drivers know if management is tailing them, observing them for "dwaddling" or "wasting time." Drivers are commonly written up for having one minute extra delay time between stops more than what Google Maps shows there should be. After a minimal number of write ups a driver can be FIRED! Please, don't be so quick to judge a driver as being rude. A company says they want their drivers to be customer liaisons, but in reality a driver is punished for being such.
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Fed Ex lied about delivery and attempt
Posted by on
FedEx "up to date" scanning is a lie. They said my package which I needed and had called to check on. They said it was on schedule to be delivered right up to 12:00 on the day it was due. Then it changed to the next Monday. Then I called and called and they told me they had attempt tio deliver but no note was on my door and they did not call me. Insult to injury the last lady hung up on me. I hate them and will request no more Fed Ex shipping in my business and in people I deal with.
     
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trmn8r on 2011-12-10:
I agree a note should be left if that is their procedure. Question - was someone at the place where the delivery was allegedly attempted, and heard no doorbell or knock?
DebtorBasher on 2011-12-10:
How do you hear no doorbell?
trmn8r on 2011-12-10:
Do you hear what I hear?

This brings up an interesting question - what voices is the mad woman at crierclub hearing tonight. Brrrrrrr. Scary!
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FedEx isn't as good as UPS
Posted by on
Friday my package was scheduled for delivery and was placed on truck at the local hub. At the end of day I received nothing. I tracked and found and exception notice, stating the package was placed on truck but no attempt was made to deliver. My package was scheduled to be delivered Friday, it was placed on delivery truck Friday, but no package!!! Why is this? UPS never has had this problem! Seems very unprofessional due to fact I did not receive any notice either by phone or email!! When you stay at home and expect a package on the day it states it will be there, then I think someone should be held accountable! We take time away from work and other things just so we will be there to receive this package that by their own schedule states it will be delivered! I guess I have to agree with last post and I suggest to all who read this....SHIP UPS!!!
     
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Skye on 2011-05-22:
I've always had good luck with FedX, but have had issues with UPS. Go figure, right.

Did they ever tell what the exception was?
trmn8r on 2011-05-22:
There are complaints about both companies, and UPS has its share of exceptions and nondeliveries. Nobody's perfect. I've used both and had minimal problems with each.

What if the truck broke down? In that case they wouldn't be able to deliver the rest of the packages on that day. Have you called for a more detailed explanation?

No delivery company I know of contacts you if an exception arises. There may be an optional service you can pay for to get that.
Anonymous on 2011-05-22:
I am sick of both UPS and Fedex. I find USPS to be cheaper and much more reliable. I use Priority Mail for almost everything these days.
trmn8r on 2011-05-22:
bluediamond - not for heavy packages. USPS is good for small, lighter items, UPS for larger, heavier ones. In fact, USPS package processing equipment ~drops~ packages from 6 foot heights, according to my postmaster.

And if you are shipping something that is 10, 15, 20 pounds, IME USPS will soak you compared with UPS. Think about it - UPS sends large trucks around, USPS much smaller ones. It's a matter of choosing the best option for your needs.
Anonymous on 2011-05-22:
trmn8r, using usps priority flat is much cheaper than UPS and FedEx . Anything up to 70lbs that fits in a large flat rate box is around $15 to ship! Obviously the large flat rate box isn't actually a large box but then again, at least where I live, the mail trucks are pretty small and can't handle large boxes like UPS & FedEx.
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Incompetent and expensive deliver
Posted by on
MEMPHIS, TENNESSEE -- I have ordered to Wolters Kluwer Health a printed journal, and this was sent to Lisbon, Portugal (where I live) using first class mail Federal Express Corporation, locally licensee Rangel SA Portuguese company.

I received a first e-mail from Rangel SA on the 26th April 2011 acknowledging the arrival of the order to Lisbon, but it was only delivered to me by Rangel SA on the 5th May 2011, taxing me 75,70 euros for this deliver. The main reasons for this delay in delivery were related to non explained difficulties of Rangel SA in receiving my e-mails, and their slow and indolent response when I had difficulties in contacting them. If this journal had been sent by Wolters Kluwer Health using regular mail, it would be for me much more convenient, much cheaper and faster, than using the Federal Express Corporation service.

Sincerely,
Luis Pereira-da-Silva, MD, PhD
     
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trmn8r on 2011-05-06:
Is this complaint more appropriate for Rangel SA than Federal Express?

I have sent items internationally before from the US using US Mail. The prices have seemed reasonable. Perhaps Wolters Kluwer Health should consider it for international shipments.
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They Lie And Do Not Care About Customers!!
Posted by on
EVERY SINGLE TIME that I have to deal with FedEx there is a problem!!! For starters when they “miss you” and are supposed to return to re-attempt delivery on three consecutive business days, THEY NEVER DO!!!!! I have waited ALL DAY for them to return and then I just happened to go to my computer to check the tracking info, it said that an unsuccessful attempt to re-deliver the package had been made and I had been home ALL DAY!!! There was no new infonotice because THEY NEVER CAME they just issue some BS infonotice number and a BS time and then they make you drive all the way to them to get your package anyway!! Now today, I had a $1000 Dell laptop delivered to my mom’s house (because she is always home and I got tired of chasing FedEx around), and the bottom of the cardboard box was totally ripped, so much so that there is no way that it held a 17” laptop!! AND the packing list on the front of the box was ripped open and the packing list was removed. When I called to report this they were totally nonchalant and non-caring yet AGAIN!!! The “customer service” representative actually told me to just turn it on and “see if it worked” WHAT??!! Is dropped? When was it opened?? Is everything in the box? I could tell that the box had been opened and the contents removed simply by the way that the package inserts were folded inside!! They are very inconsiderate and unprofessional and I wish that companies all over would stop shipping with them!!
     
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Skye on 2010-11-27:
I feel your pain. I've had my own issues with UPS, and the USPS, but Federal Express has always worked out for me. I know how it feels to wait all day, then check the tracking number only to find out they attempted delivery, when they DID NOT. UPS was notorious for doing that to me. I know how frustrated you are.

Did you receive the box empty? Not sure if you did, but if you did, contact the shipper immediately, so they can file the claim. The shipper is the one who has to do this, not the receiver. When I say shipper, I do not mean Federal Express, I mean the company who you purchased the monitor from.

leet60 on 2010-11-27:
You definitely need to contact the party that shipped to you. Technically, they are the "customer" in Fedex's eyes because they initiated and paid the shipping, even if you paid them for it originally.
raven2010 on 2010-11-27:
No offense, why did your mom sign for a damaged package with a missing packing slip??

I would have refused it on the spot
Skye on 2010-11-27:
I think her mom received the package for her. I know, I also would of refused shipment. That's why I'm asking if the box was empty, because that should have been the first clue, a light box, minus the monitor.
HellionDeadwoman on 2010-11-27:
Was the box empty? If the bottom was ripped so much that "there was no way it held a 17'' laptop". Then the box should have been empty "I could tell that the box had been opened and the contents removed simply by the way that the package inserts were folded inside!!". I'm confused was it empty or not? If it was empty why would any accept delivery? I'm sure the mother knew what was supposed to be delivered so I just don't see why it was accepted.
nycegirl on 2010-11-28:
I agree, the package should have never been accepted from the beginning. But, in my mom's defense she is like 65 yrs old and most of the time they shove the thing for you to sign in your face before they even give you the package! Also, my mom wouldn't have known that there was supposed to be a packing list in that little plastic "envelope" on the front. NO THE PACKAGE WASN'T EMPTY!! I can only assume that they handed to my mom upside down. When I got to her house that is the way it was sitting in a chair. So that bringing me back to: When was it damaged? When the box was ripped, did the contents fall out and hit the floor?? Did someone rip it open to scope out the contents inside? All of these possibilities took place while it was in FedEx's hands. Why isn't there a policy yo log when a package becomes damaged and the circumstances surrounding it? The "customer service" rep told me that often times the drivers and other people don't mark a package as being damaged and they leave it up to the customer to do so. To me, that just doesn't make sense. Also, of course I contacted Dell right after I hung up with FedEx. I new laptop will be here in 7-10 days.
trmn8r on 2010-11-28:
This wasn't FedEX Home Delivery, by any chance?

I have had no problems with FedEX, except when a shipper uses "Home Delivery". This budget method uses people you would swear slipped into the country when nobody was looking, driving their personal vehicles to do deliveries. I had one box delivered that looked like it had been kicked down the road. It had spent the two previous days in that driver's home's garage.
madconsumer on 2010-11-28:
poster I agree. your mom did not know the items inside were missing. I have received shipped items, packages were damaged, and the items inside were still good and perfect. not every damaged package has item missing.

try contacting the shipper and see if they can replace the item, and request a refund from the original shipment from FedEx.
Anonymous on 2010-11-28:
It sounds to me theres a lazy delivery driver on your route, who types in a "attempt to deliver" so he can get home early.
Skye on 2010-11-28:
UPS has done that to me in the past Prince. They did attempt delivery I found out, but at the wrong house!
lvm2010 on 2010-12-06:
Many companies use contractors to make deliveries and the.same goes for FedEx ground and home delivery, those drivers are INDEPENDENT contractors who get paid per each delivery they make. So I see no reason on why they wouldn't attempt delivery...they also take there personal delivery vans home so they can keep the same Route! I have never had an issue with FedEx!
trmn8r on 2010-12-06:
lvm2010 -> I have had major issues with FedEx Home Delivery, which uses people driving their own vehicles. In my area, it is their cars, though I have been told some drivers have their own vans with "FedEx" on the side.

As I reported above, I had a FedEx HD driver hold a package of mine in her garage for two days - the manager who finally delivered it told me so.

I'll never use FedEx Home Delivery again. The standard delivery has never been an issue.
lvm2010 on 2010-12-07:
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