Information for the UNINFORMED **revised**
TEXAS -- Well, this goes for those ignorant people that do not get informed before using a company. I personally think FedEx is a terrific company.
If anyone needs to know about their Declared Value (which, NO, its not 'insurance')::
*Declared value is never to be considered Insurance, cause no we aren't going to give you the coverage Farmers Insurance does.
*For any jewelry and such, you are LIMITED to $500.00. (So if you go to one of the staffed facilities and they tell you they can put $501.00, NO its not going to be valid)
*If you think just cause your package got stolen or lost does it mean you are going to be refunded anything. A claim is a claim. Be reasonable.
*Don't call and say "hey, my shipper stuffed an antique vase into a brown box with no bubble wrap or foam, it arrived in pieces, can you give me the $6,000 that were declared?" haha cause no its not going to happen.
If you need to know about the Ground Services, well chances are, you're never going to get your package lol.
Anything Ground or Home Delivery, well you're pretty much... the F word. Why? Because, yes, FedEx uses subcontractors that half the time don't give a rats butt if you ever get your Home Delivery package, which btw, I've seen be delivered at very VERY late hours of the day.
If you're going to ship internationally, I suggest you INFORM yourselves about customs documentation!! Don't expect FedEx to 'assume' you sent the package with proper documentation. Then there is a customs clearance delay, you yell your lungs at the CSR's because of YOUR mistakes.
Face it, shippers make their stupid mistakes as well.
I got a caller once asking for a freaking telephone # for a DROP BOX. Do you know what a DROP BOX is?? Its a box, in the middle of a street. Now tell me, if a drop box had a phone, who would answer it?? EXACTLY!
Oh yeah, keep your tracking numbers, Please!!
We aren't magicians. We are not going to look for a tracking # with your telephone # or with your social security. Capisce?
I suggest people inform themselves before shipping.
**and I do apologize for those who felt as if I came out as rude, but I guess working for them is no help. I do feel as SOME people are in fact ignorant. Not everyone of course. I think the job gets frustrating, when those ignorant few call 600 times asking you for UPS' phone #. Or when they yell at you at the top of their lungs for not being able to find their package that they shipped out 2 years ago, and they have ABSOLUTELY no info.
Some people need to realize, "hey the CSR didn't lose my package, I'll try and take it easy."
But we need to face a lot of facts here, a lot of big corporations nowadays simply don't give a f about customers anymore. Why? Because they have so many customers, it won't really affect them if they lose one. I don't agree with this form of handling customers at all, but I doubt one voice can be heard.
I suggest, be firm! And pls get informed. If anyone has any questions about the different services FedEx offers, please ask. I'd be more than happy to point you out to what would be a better pick for you.
So once again, I apologize for the rudeness and hostility.**