FedEx Corporation Consumer Reviews - Page 3

CONCORD, NORTH CAROLINA -- They actually sent me to pick up my package at 9 PM at a location that closed at 8 PM and then even though I could see people inside through the windows and the gates told me they "couldn't get in touch with anyone at the location" to help me. So I drove 30 minutes each way for nothing? And they refused to reattempt delivery. "The only thing" they could do was have me try to pick up the package the next day. Are you kidding me?
With no way to get in touch with each other and such horrible time management it's a miracle they're still in business.

PITTSBURGH, PENNSYLVANIA -- Re Case# ** Tracking# **, I ordered orange safety cones from Amazon.com who used FedEx as the shipping company. After 8 days, I checked status of the shipment on Amazon.com and shipment information stated the package was delivered on Friday Sept. 6th @ 9:48am EST. This was incorrect as no package was delivered and I was home at the time. I contacted FedEx and issued a claim. I contacted the Amazon 3rd party with the claim number. I was contacted by FedEx where I explained the package was not delivered, provided details about my residence (house color, road description, etc.) and was told the driver would be questioned.

I then was called and told that I (the receiver) cannot issue a claim, only the Amazon vendor could do that and the claims dept would work with the vendor. I contacted the vendor who simply credited my account. I called FedEx and they refused to work with me on finding my package.

I then received a letter dated Sept 16th 2019 stating FedEx claims the package in question was delivered to the correct address and my claim was denied. This is not correct. FedEx's investigation was inept and incomplete. The driver did not enter my property to deliver the package. I do not understand FedEx's position on this claim and find it unacceptable. I also find the letter sent to me insulting stating FedEx cares about my transportation needs - FedEx clearly does NOT. I will avoid using FedEx in the future at all costs.

BOYLSTON, MASSACHUSETTS -- Email update letting me know the package was going to be delivered last Friday. Never came. Called to place a trace on package and representative said they had just gotten it... No, it was there at local Facility at 4:25 am and that it currently was on the truck for delivery. This was posted in the email they sent me. If not Friday then why not Saturday. No delivery on Saturday either.

Called Monday (today) to place another trace on the package and they said it was on the truck to be delivered today. Well it's still not here! What does a person have to do to get their stuff… This happens every time a large package needs to be delivered to my address. I say the driver is just too lazy to do it and leaves it for someone else to drop off. Apparently the next driver has the same problem! Called for the third time as they were now 4 days late after promising delivery. Same scenario "They will make sure to get it out to you tomorrow". Finally it came (5 days late), but guess what, the driver was too lazy to drop it off at my door and he just let it by the mailbox. A 44 pound box!

WESTPHALIA, MICHIGAN -- Can't believe there is a no star option. Fed Ex is terrible. Used to overnight perishable goods needed for BBQ in morning, and they lied on their status all day long. It is 10:50 PM and the automated thing still says it will be delivered today. also says its in Memphis Tenn. Apparently the overnight route from Kansas City to Michigan is through Tennessee. Talked to an female named Oliver at 9:15 and she plain out lied to us that it was still scheduled for today, stated she created a past delivery time case and that we would be contacted within the hour with an update. That never happened. Talked to another representative when we called an hour and half later. He was at least honest with us and said that Oliver lied and that there would be no call back tonight and no package delivery. I will use what time I have left on this earth to trash Fed Ex every chance I get.

CONCORD NC 28027, NORTH CAROLINA -- I received an email from FedEx informing me that my package was delivered. I checked with my neighbors and no one had the package. I contacted FedEx several times and was informed the driver delivered the package. I offered my security camera footage as proof the driver was not at my house at the stated date and time of delivery. After several more calls to FedEx, I was informed the driver would investigate himself. The driver did not remember where he delivered the package. The driver and supervisor would come on the following Monday...no one showed. The next day the driver said he remembered and he did deliver it.

DURHAM, NORTH CAROLINA -- Scheduled delivery Sat 6/23 before 8:00 pm

Delivery not attempted, fraudulent delivery failure reported as “Customer unavailable or business closed”. Delivery address is private residence, I have been home all day. No delivery has been attempted. FedEx delivery lied about attempting to deliver.

Spoke with Fedex customer advocacy 6/23 around 12:00, she claims to have gotten in touch with delivery manager and was promised that the $1000.00 medical equipment would be delivered today as scheduled.

Delivery company reported fraudulent delivery failure again, no delivery attempt was made. Second Fedex customer advocacy representative (Xiomara) claims the delivery company isn't open past midday Saturday and wasn't able to deliver package as scheduled and as promised. Completely apathetic about delivery issues or deceitful and fraudulent behavior by local Fedex delivery company.

YOAKUM, TEXAS -- I recently purchased four tires online. The business I bought tires from broke them into two different shipments, two tires each. I came home from work a couple days ago to find one tire out by the road. I do have a long driveway, but they didn't even set the tire on the other side of the open gate. As for why the other tire wasn't delivered, they explained how it was lost in a warehouse.

The other package of two tires, supposedly had the packing slip torn off of them, and shipped somewhere that they couldn't tell me where. I'm still awaiting a call from multiple people, and I still haven't received three of my four tires. Normally I'm not one to complain, but my car had a blowout and I'm without transportation.

ALEXANDRIA, VIRGINIA -- FedEx,

Unacceptable. From not delivering my package to not knowing who is even driving YOUR company trucks! How can your company function?! I saw the driver pull up and start to deliver packages and when I asked the driver (who might not even work for you since no one knows who is driving) if there was a package for me, "I got no more packages". Ta Da! A few minutes later I get an email saying "Delivery attempted - FedEx tried to deliver your package". Wrong. Wrong. Wrong. On so many levels. I was there watching the whole thing! I can tell you what, I will do my hardest to make sure I never order through FedEx again! As for your driver...fire them. 1. You are wasting money on someone who doesn't care about their work quality. 2. You save money as a company and you will need it because you will be getting less business!

SAN DIEGO, CALIFORNIA -- This review is for the shipping service and not any store service. I requested FedEx pick for my important time sensitive documents to be picked up from my University and ship it to me in San Diego. I spent almost 45$ on getting this 2 pages document shipped so that I get it in one day, I got an email from FedEx that they returned my package to the University because my address was wrong, I contacted FedEx and found that my address was correct on the system. FedEx has delivered multiple times to my address and still they claim that my address was wrong or difficult to find. They sent my package back to the university and now FedEx wants to me to call the University and ask them to call FedEx and only then they will give my package!!! So now my package will be sent to East Cost, once FedEx receives call from my University they would ship it again from east cost to west cost..Seriously??????? What is the point of spending 45$ on one day delivery for such crappy service where you end up spending hours talking to customer care representative? Never use FedEx if you need something delivered soon!! It is just waste of money and time (Apart from not receiving your time sensitive packages on time)

SURPRISE, ARIZONA -- FedEx delivered a package that was damaged and appeared to have been opened and re-taped. They rang the doorbell and before I could answer it they were gone. Called "Customer Support" and scheduled a pick-up. Was given a window between 8am-8pm for the package to be picked up (the first dept was very helpful). They were to call with a shorter window - no call.

Called "Customer Support" - was advised they had no way to shorten the pickup window. In today's world with cell phones etc. they should be able to give better time frames, at least am or pm - most reputable companies can give at least a 4-hour window. I would not recommend FedEx or use them in the future.