LASVEGAS, NEVADA -- Dec. 2016 in Las Vegas, NV. Lady at the service desk was relentless on pushing us to purchase their car insurance. We had our car insurance papers and the credit card paper to show we were fully covered. Waited over an hour to get a car. Also, they didn't have the car we had reserved and she would not upgrade us or give us the mid-size that we reserved We ended up getting a Prius hatchback small size. We had 4 people to fit our luggage and to get in and out of the vehicle. Long lines coming and going, service very slow!!!
DENVER, COLORADO -- Fox Rent A Car charged me a $15/toll service charge. The tolls were incurred leaving and returning the car to the Denver Airport. I incurred roughly $18 dollars in actual tollway charges. They added $90 (they forgive any more than 6 occurrences as a courtesy to their customers) and sent me a bill for $108. I refused to pay that amount. I paid them the actual amount for the tolls I incurred plus an additional $15 for their trouble in processing costs and forwarding the bill. They cashed my check and now have an outside collection agency after me trying to collect the remainder of their service charges.
I'm sure my credit score is taking a hit, but I don't care. I will not bend over and be screwed by this company, no matter what it takes. I'm not paying their ridiculous service charge. It's the principle of the thing. In hindsight, the cheaper rental rates on their vehicles is not worth the trouble I'm having now. I'll never use Fox Rent A Car again.
SALT LAKE CITY, UTAH -- I booked a Grand Cherokee through Fox Rent A Car. They offered me a Hyundai Santa Fe. The car was extremely dirty and smelly. When we tried to exchange it, they offered a different car. The oil change was due on that car. We asked for another car. Even that car said oil change due. When we talked with the service desk agent Mike... His initials are MC, he asked us not to worry about the oil change due sign. I am like WTF. We asked the other customers if they would take a car which has oil change due and they all said no. Still this guy Mike kept on arguing with us.
When we escalated the issue to the manager Ginger, she realized that the oil would last only 50 miles on the 3rd car. She offered us a 5% discount on return. We asked her to do the discount right away and she said that it will be done when we return the car. When we return the car she obviously is not there and the agents say that they do not have the authority to do the discount. These guys are a bunch of idiots and cheaters. Stay away from them.
LAS VEGAS, NEVADA -- My son and girlfriend booked a flight from Boston to Las Vegas with CheapOair (another bad idea). Along with the reservation there was an opportunity to book a rental car with Fox (extremely inexpensive - should have been a clue!). Arrived in Vegas 3 hrs. late. Got to Fox at 1:30 a.m. They stood in line an hour, to be told their reservation was not there. He had the confirmation # and had pd. a deposit. Since the plane was late (of course that was his fault) and no one called to tell them - they told them their reservation was not valid!
There was nothing in the disclaimer saying to "Call if late or we will cancel your reservation". Last time I checked you can't make calls from the plane anyway! Extremely hard to understand anyone who answers a phone there!! I finally spoke to a manager and he apologized (big deal) but said there was nothing he could do. Lesson learned - if it sounds too good to be true, BEWARE!!! It was a very horrible experience for them when they worked so hard and deserved this trip so much. Fox Rent A Car many thumbs down!!!
PHOENIX, ARIZONA -- I rented a mid-size car on carrentals.com from Phoenix Airport. I waited in line at Fox Rent a Car for two hours. No apologies! No offers of a complimentary upgrade, just an "Can I have your name!" I was charged $385 for a three-day car rental in Phoenix and originally was quoted $122. The car that was rented was not what I was offered at the counter. I was "sold" an upgrade. I will never use this company again.
They overcharge and oversell their rental cars. I was charge twice for insurance on the car. Once from carrentals.com and again at the counter. I learned a very expensive lesson. No apologies from the customer service when I called to request my deposit be refunded. Horrible customer service at the counter and over the telephone. Never again!
SNA AIRPORT, MICHIGAN -- Reserved three cars and kept calling with updates because of flight delay. When we arrived at desk, smart ASS Mario gave us such a hard time with everything. Wasted 45 minutes with the idiot Mario then cancelled all three cars and went to Enterprise car rental. After 15 minutes we got what we want at a lower rate and better service!!! Fox rental doesn't even deserve one star.
LAS VEGAS, NEVADA -- Avoid at all costs. Far away from airport and the staff plays games with the customers when they do not get what they want...more commissions. From the top to the bottom of this company customer service is so far below par. It deserves a negative rating if I could give it! Happy to discuss with anyone my experience but save yourself the time and abuse and go elsewhere.
FT LAUDERDALE, FLORIDA -- We reserved an SUV in Oct 2014 for Dec 28 2014. Upon arriving we were told that they were overbooked by 700 cars due to 3rd party reservations. We were told that the only car available was a Toyota Corolla!!! They still had cars in the lot but would not budge on the Corolla. We ended up going into a Chrysler 300 for a huge up charge. We were told we would receive the 250.00 deposit back when returning the car.
We returned the car 3 days early and were due a credit for that. Our credit was 260.31. We were ripped off in every sense of the word. Also, they were nearly impossible to be reached by telephone. If we had not prepaid we would have gotten on to a bus and been taken to several different car rental places until a car was available. Many people were inconvenienced. TOTALLY ** OPERATION.