LAS VEGAS, NEBRASKA -- We rented a car from the Las Vegas Fox Rental Car. We will NEVER go through Fox Rentals again and suggest no one else does. We were in Vegas for the weekend and decided to fly our son in for his 21st birthday. Thought it would be a fun surprise to rent a convertible Camaro for him to drive for a day. Rented the car online 4 days before we left. No problem, yet!
We waited at the Las Vegas airport for the shuttle to take us to the rental car building. Waited at least 20 minutes for the shuttle. We were taken to the rental car place where we had to take another shuttle to the actual Fox building. We got off the bus and were greeted with over an hour long wait in line. We finally got to the front and were told many people were out sick. We were ok with that and the lady at the counter was apologetic and nice. She told us we may have to wait a few minutes for the guy to pull up the car outside. We proceed outside to a small shed. No one there.
About 5 minutes later and customers waiting, a guy comes slowly up and tells everyone all the cars need to be washed and cleaned and it was going to be at least 25 more minutes. There is a huge pile up of running cars with another guy walking around them slowly checking them in while taking his smoke break. No hurry whatsoever. My husband went back inside and ask to speak to the manager. The lady who helped us came out, talk to the two guys and proceeded to walk around the lot.
After another 20 minutes, she told us that the guys were too lazy to give people their assigned cars and had given away the two Camaros that they owned. They offered us a convertible Mustang that was buried behind the huge pile of cars that still needed to be checked in. We had reserved and paid for a Camaro and had waited there for over two hours, just to be told they didn't even have the right car. In the end, we walked away with no car for our son's 21st birthday, wasted 3 hours on a Friday night and ended up having to take a taxi ($25) to get back to our original car. I repeat, NEVER go through Fox Car Rentals.
LOS ANGELES, CALIFORNIA -- First of all, I thought my trip would be awesome as planned, took my uncles for a visit to Las Vegas, and then a visit to California. I had reserved a minivan for the California trip, reserved a car from Los Angeles on 4/22 and return it in San Francisco 4/24 for an awesome price of 139.00. As the moment we stood standing at the car rental pick up stop I felt something was wrong, there was a sign for each rental company on the bus, waited 20 minutes and no sign of Fox rental. Finally, it came, a small bus that says Payless/Fox, we quickly got on, we didn't have a lot of time to waste, for my uncles visiting United States for the first time from France.
When we arrived, I checked in and was asked "What insurance option did you want, the basic, the whatever and the full coverage?" There wasn't an option to say no, so I said "basic," and the guy ask me if I want to prepaid a tank for 2.89 a gallon, so thinking "hey that's cheaper than pumping it myself" so I agreed. I was totally wrong!! They charged me more than 50.00 for that tank, of a minivan?! It's more than my BMW which I pumped with premium. It was a total shock to see my bill ranged up to 455.00 plus deposit fee of 150.00, which has not been refunded to me yet.
So I booked a car for 139.00 and turned out to be 305.00 and it does not state clear what was charged!!! Very upset, I'm glad the reviews helped but it was too late for me to look up this company. I hope this review helps people in the future because the minivan I reserved has scratches and dents all over. When I returned it, the guy looked at me and ask if that dent was new. I said, they gave me a beat up car, and they only have one brand car, which is the Dodge minivan, in different colors, they don't have a pleasant smell, and it is not new cars. People should not rent from this company at all.
SEATTLE, WASHINGTON -- Traveled to Seattle to visit nearby Harstine Island. Needed a car to drive the ~2 hours to the Island. When we arrived at the rental car complex at about 11:30am the Fox car rental desk had a line with about 30 people waiting to get a car. None of the other car rental vendors had a line. They had sufficient staff, available cars and efficient process to move people through quickly.
After waiting about an hour to get to the counter and could finally begin the paperwork we were told that a "unit" (car) was not ready and to step aside for a few minutes so they could help other customers. I watched as 5 or 6 customers received a car but only after paying $150 upgrade. I had pre-paid the rental at a locked-in price (small economy car) of which they had run out so I guess they were going to make me wait until one was returned.
When I asked the attendant if a car was ready after having waited an additional 20 minutes as he helped other customers he told me his manager wouldn't "release" a car. The attendant next to him laughed and said "Fighting over cars for customers, huh". This seemed to upset the attendant working with me so he walked over to the manager and asked again if she would "release a car". She escorted him back behind a partition where I could hear a spirited conversation take place. This same scene played out several times over the next 15 minutes until they finally gave me a free upgrade on a car to get me out of there.
The attendant that helped me, to his credit, really tried to get me a car but his manager would not allow it as she wanted to reserve the cars for the customers she was helping. The entire experience was so unprofessional. I'll NEVER use Fox Car rental again. I'll pay considerably more for a Hertz or Avis to avoid the disaster that is Fox Car rental.
PHOENIX AIRPORT, ARIZONA -- I was traveling with a friend in Arizona, who made a reservation with Fox Rent-A-Car because as judged by the internet offerings, Fox by far offered the lowest rates. It turned out to be an example of a "bait and switch," and I agree with all the reviews which I subsequently read about Fox, all of which were universally negative.
First, the line to get to the agent was insufferable. I literally waited in line for well over an hour just to pick up the car. In fact, the agents at the adjacent "Payless" car rental joked that when compared to Fox, their company should be called "Wait-less."
When I finally got to the desk agent, he immediately put on the hard sell for me to get GPS, insurance and various other "options" which I repeatedly stated that I did not want. (I understand that an agent gets a commission whenever he sells such "options.") Some such "hard sells" are to be expected, but this was relentless and time-consuming.
As for the $45 per day rate which my friend and I anticipated, I was given another hard sell about why such a small-sized car would be inappropriate for the type of trip I was taking, so just to end the conversation (which was approaching the two-hour mark, including my wait in line), I agreed to upgrade to a $69 per day car.
I rented the car on a Monday afternoon, and specifically told the agent that I would be returning to on Wednesday between 2:00 and 3:00. He said that was fine, and that I would be charged only for two days even though I would be taking possession of the car just prior to 2:00 PM that Monday.
Lo and behold: When I returned the car at about 2:45 PM on Wednesday, I had been charged $282 for three days. At the risk of understatement, I went ballistic, and fortunately being an attorney, I was able to "resist" the manager's attempts to intimidate me, and even intimidate him a bit in return.
Finally, after I had wasted another 45 minutes of my time, the manager (reluctantly) agreed to charge me just for two days -- so my initial $45 per day expectation turned into a two day charge of $179.40. And that does not take into account any of the aggravation. Next time, I'd rather walk than use Fox. It was one of my worst consumer experiences ever.
SAN FRANCISCO, CALIFORNIA -- I booked a rental via carbooking.com. I explicitly ordered a Jeep Cherokee so I could use the standard 4-wheel drive. I ordered a booking now ahead of time, thus putting full payment down. I go to pick up my SUV at the SFO rental place. They inform me that no Jeep Cherokee are available even though I explicitly ordered the car paying full price ahead of time. They then inform me that the available options are a RAV4 or a Jeep Patriot, neither of which are 4-wheel drive.
I ask why my reserved SUV is not available. The man helping me was very nice but he was unable to answer my question. Instead he tells me his manager says that if I want the car that I thought I ordered, I had to pay an upcharge of TWICE what I paid originally. I was basically extorted money for Fox's lack of car supply. Either they didn't have the car they promised me or they knowingly mislead me on their listing.
I ended up having to pay the money for a Dodge Durango (full size -- way bigger than I needed) because of lack of other options. I am so angry and disappointed by the switcheroo Fox did and vow never to use this rental company again. I also intend to write multiple negative reviews and inform my work and acquaintances never to use this rental service under any circumstances. In short, prepaid for specific car, wasn't available, gave underqualified substitutes, forced ridiculous pay increase to get what was originally advertised. Please do better than screwing people over.
DENVER INTERNATIONAL, COLORADO -- I will never rent with Fox Rent A Car ever again. The service was horrendous, the car was unsafe, and there were many deceptive fees. At Denver International, I waited 30 minutes to be picked up from the terminal. When I got remote office there was a line of 15 or so people waiting so consequently I waited about two hours to get my car. Then, outside in the parking lot, I then waited another 15 minutes till they brought the car out. When I left, there was a line of 25 people. At no time did I get an apology. This must be business as usual.
The car, though a 2015 Volkswagen Jetta, was dangerous to drive. The brakes did not respond till they were depressed almost halfway then they were hyper sensitive and jerked. The car had no torque and I had to floor the accelerator. That's not an exaggeration. I've never floored a car before and I usually drive a 2001 Honda Civic. Highway on ramps were a challenge. I told the attendant when I returned the car, but it looked like it was going to be ignored and the car was going right back out.
Additionally, there were so many hidden fees. I expected the $30 gas fee to return the tank less than full, and took that option for convenience although it should cost half that with that car size. They charge an additional rental fee by the hour. The most obscene though was a $15 per incident fee on toll fees. It costed me an additional $75 on a $18 worth of toll fees as the airport is near a toll road so inevitably GPS will route you that way. Horrible, just terrible, so bad.
SEATTLE, WASHINGTON -- My husband and I rented a car for 1 week. We were quoted the 1-week rate, and told we need to pay a refundable $150 deposit, which we did. I mentioned at that time that we might be bringing the car back a day early. There was no response from the clerk. We did indeed bring the car back a day early. When the credit card bill came, we found that we were billed a higher rate and the $150 was not refunded.
When we called customer service, we were told that bringing the car back early was a "breach of contract" and the penalty was to forfeit the weekly rate and revert to the daily rate (which was significantly more) and the $150 was not refunded. None of this was explained to us when I had mentioned the possibility of returning the car a day early. When I asked to speak to a manager or supervisor, there was conveniently no one available.
LAS VEGAS, NEVADA -- I reserved a rental car through Expedia and was assigned Fox Rent A Car. Not knowing the company, I was unprepared for the two shuttles from the airport and 2-hour check-in line once we arrived. Then, not having the car that we reserved and had just paid for on the lot.
Our rental car was stolen, from a parking garage. Fox Rent A Car was shockingly unhelpful and unprepared, barely took any information from us and said Claims would contact us or our insurance. It's been almost a month and Fox Rent A Car will NOT RETURN my or my insurance agent's phone calls, emails, chats, etc. at all!!! Kicker - The police found the rental car at the Fox Rent A Car lot?! How is that possible if it was stolen from our parking garage and we have the key? VERY SHADY COMPANY, NO REGARD FOR CUSTOMERS.
ARIZONA -- I rented a car in Phoenix and my experience with Fox was at best mediocre. When we were checking in another dissatisfied customer said go somewhere else, that there were a lot of hidden charges. I should have listened to them. When checking back in the representative said "I emailed you your receipt." So I said I will wait for it. When it did not come through I asked for a hard copy and he said his printer was down. Well since I was not going to leave without some type of receipt he ended calling a co-worker over where he whispered something in her ear.
After receiving my receipt and leaving more than a bit confused by the charges and credits. After getting home and trying to figure it out and calling Fox Rental (which I was on hold for more that 30 minutes) he told me I would have to call a different number in the morning. I never got it resolved and honestly I don't have that much energy to fight the hidden charges. I will not use that company or go through carrentals.com again.
SAN JOSE AIRPORT, CALIFORNIA -- I rented a Kia Optima on Sept. 2015. Unfortunately had a slight fender bender. I waived CDW as my credit card covered it. After 5 1/2 months I heard from Fox with a bill for $1357.00 for damages. When I spoke and questioned why I was not contacted sooner, his excuse was he could not contact me. Fox had all my info which was given at time of rental. There was never a phone message before, nor an e-mail or a written letter.
If I had been notified within 60 days after the car was turned in, my credit card insurance would have covered the damage. Instead Fox is collecting the damage cost. I feel this is a ploy used by Fox to get easy money. I would like the $100 administration fee dropped because the company was negligent in keeping in touch. Customer Services is always busy as is the claims adjuster's phone number. I do not recommend Fox.