Preview Review

Next Review

Fox Rent A Car Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
Car Rental From Airport HORRIBLE Experience!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- Horrible! Horrible! Horrible! Sadly I read the reviews after having rented and I totally believe them to be true! My car got me to the hotel and after going into register came out and it would not start! I was in town for a graduation and needed to get there on time, however was told I needed to call roadside assistance and have them come jump the car, then I could drive it back to airport (30 minutes away) and get another. I felt they needed to bring me another, but was told no. They do not do that. Roadside came and said it was not battery, I had to call Fox back and then Uber to my friends to ride with them.

I was told they would reimburse Uber charge and I could bring keys back after graduation (not possible). I told them we had celebrations after graduation and the following day and I did not intend to get another car from them, I would drop keys off when going to airport on Sunday morning. When I returned keys, agent asked me where car had been towed to? Unbelievable! Then I was asked to repeat the whole story again though it had been reiterated many times to Fox personnel over 2 days!!

I received my "receipt" via email and it shows that I was credited for the Uber ride, but nothing more, I was charged $93.04 for a 30 minute drive and a ton of inconvenience, frustration, experience with so much poor business practice that it leaves my head spinning. And in my last call to Fox, I referenced the multiple if not sole, negative reviews and was told "ma'am, people can write anything, those are just opinions, not facts!" I told him that I would be sending in one review. I absolutely know to be facts!! Most horrible company and experience. I would've been better to Uber to all things.

Replies
Very Bad Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- I booked a car for my daughter for three days online for $121.41. When she gets to Tampa airport, the attendant forced her to buy a bunch of adds (without giving her the option of choosing to buy it or not) on which she practically did not need as the credit card was covering a lots of it, but she paid $119.31 more. On Saturday night May 11th, at 11 pm the car was towed by Express Towing claiming it was parked in no parking zone, which was not the truth, and they had to catch a flight at 7 Am Sunday. The towing company would not open till 6 AM so they had no choice but to take a cab to airport and they arranged a friend to come and get the car keys to go and pick up the car. But the Fox car rental attendant had told them, "there is no need, just give us the keys and we will take care of the rest."

The car sat in towing company for three days by the time they picked it up and the towing company charged us over $300 US, and then Fox also charged us about $250. In total three days car rental cost us over $800. It is very hard to reach any of this company's phone number that they have listed. This company is fraud and don't fall for their initial low prices.

Also good to mention that I booked a compact car but when my daughter get there, they had told her, "you have booked a mystery car and what we have is Dodge Grand Caravan" which my daughter was not comfortable in driving it. These people at this company use the time limitation of the customer to their own benefit to make more money. What will you do when you have already booked and paid the rental company for a compact car but when you get there at 11 pm and they tell you this is the car that you have to drive? It is late, you are tired from ten hours flight, so you have no choice but to accept their terms.

And I also believe this company had an arrangement with the towing company to delay the pick up as much as they can because both the sides would benefit from the delay. As the name of the company suggests "FOX" is a deceitful kind of animal and so the company definitely holds that motto up proudly.

Replies
Car Rental
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANTALYA -- Made reservation online, received confirmation with instructions via email. Upon arrival was suppose to find representative of this company will meet me at the terminal and take me to my car. No one was waiting for me, not in the terminal and not even outside. More than that in the location of all car rental offices no one even heard about this company. Had to call local number in the instruction, then waited for about 30 minutes for one guy to show up for Fox car rental with the news that they do not have the car for me. He then said that he will get me "similar" car from another startup rental company.

After another 30 minutes someone else brought a car. Instead of getting what I ordered (an automatic 4 door intermediate size), I saw manual transmission, empty tank (with the EMPTY light ON) car with multiple warning lights on the dashboard (oil level, engine service etc). Car was dirty with broken glove compartment, sun visor completely removed and stored under the passenger seat).

The guy then took 100 US$ (cash) stating that he does not have change and the 10$ that he owed me (cost of car rental for 3 day was 89US$) I will get when I return the car. They also gave me another phone number to call when I bring the car back. This company does not have ANY office location at the airport, the entire paperwork and keys exchange took place on the side of the road in front of the Terminal 1. I should have walked away from this deal and rent from any other reputable company. Fortunately the car behaved well during 3 days but as the end of the trip approached we were wondering about the logistics of the car return process. This was indeed another ordeal.

Replies
Frustrating
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- I made the reservation 2 weeks prior for a vehicle from 1030pm July 3 to 1030am July 8.
At 1030 pm we had deboarded our plane and was waiting under the Fox rental sign. There were 2 other couples who were already waiting. At 1120 pm we called the Fox rental number and couldn't get through to a real person. We tried again at 1133 pm and again couldn't get through to a real person. At 1140 pm, the shuttle arrived. The driver came down and started to help one of the customers who had been waiting before us. The customer with only 1 carry on item asked if the driver could help us first, since we had 3 kids under 4 years old, 3 full sized car seats, 2 suitcases and 5 backpacks. He stomped back onto the shuttle leaving my husband and I to carry all the items on the shuttle. When my 2-year-old daughter tripped coming up the stairs, he rolled his eyes and another customer put down their luggage to help her back up.
When we made it to the rental place, we waited in line for about 30 minutes until Tiff was able to help us. Tiff was very apologetic for us having to wait such a long time for the shuttle and in the rental line. She went to get her supervisor to see if there was anything that could be done to compensate us. The supervisor explained that 2 hours to get a reservation was not within Fox Rental expectations. He stated since he was only the night supervisor he was unable to refund the July 3 rental cost since we did not get our rental until after midnight on July 4. He asked us to email his manager about what happened, in the hopes of being able to figure out a solution to this issue.
I did what the night supervisor suggested of emailing the manager, no response. Then I emailed the customer service, again no response. Then I emailed the billing department, and again no response.
It is apparent that Fox Rental Car does not car about quality customer service. I would NOT recommend them to anyone and it was a horrible frustrating experience.

Replies
Advertisement
Bad Business Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Think twice should you consider renting a car with the Fox-Rent-A-Car company, specifically when you want to rent the car overseas. Those Fox-Rent-A-Car companies are just affiliates of the headquarter company with the same name in L.A. and you will not get any support from them if needed.
I rented a car from Fox at the OTP airport in Bucharest. What a disaster ! They pick up customers from the airport and shuttle them several miles away to a shabby trailer office with no chance of return. Their stuff is very argumentative, forcing customers to purchase their liability insurance, requesting their signature to be signed onto a digital pad while refusing to let them read the rental agreement first. The Fox cars are filthy in and out, banged up with scratches all around and not checked for lack of oil and water. Cars go out in the same condition as they arrive. When a car comes in, Fox checks and argues every scratch as if it was caused by the customer who returns the car.
Because of their lack of maintenance, my car broke down on the highway with an engine problem in the middle of nowhere. Fox expected me to wait at the car for a possible replacement to arrive 4 hours later. Irresponsible ! When a passing by highway patrol ordered the car to be town away, Fox was not able to get the replacement car to me sooner. I had to rent another car from another company to continue my trip.
Fox refused to reimburse me for the unused rental days and forced-on insurance. They also did not return the towing fee, which I had to pay from my own pocket. Fox countered with a ridicules statement that I refused to continue renting the replacement car from them.
Stay away from the Fox-Rental-Car company or you may regret it !

Replies
NEVER Again
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHOENIX AIRPORT, ARIZONA -- I was traveling with a friend in Arizona, who made a reservation with Fox Rent-A-Car because as judged by the internet offerings, Fox by far offered the lowest rates. It turned out to be an example of a "bait and switch," and I agree with all the reviews which I subsequently read about Fox, all of which were universally negative.

First, the line to get to the agent was insufferable. I literally waited in line for well over an hour just to pick up the car. In fact, the agents at the adjacent "Payless" car rental joked that when compared to Fox, their company should be called "Wait-less."

When I finally got to the desk agent, he immediately put on the hard sell for me to get GPS, insurance and various other "options" which I repeatedly stated that I did not want. (I understand that an agent gets a commission whenever he sells such "options.") Some such "hard sells" are to be expected, but this was relentless and time-consuming.

As for the $45 per day rate which my friend and I anticipated, I was given another hard sell about why such a small-sized car would be inappropriate for the type of trip I was taking, so just to end the conversation (which was approaching the two-hour mark, including my wait in line), I agreed to upgrade to a $69 per day car.

I rented the car on a Monday afternoon, and specifically told the agent that I would be returning to on Wednesday between 2:00 and 3:00. He said that was fine, and that I would be charged only for two days even though I would be taking possession of the car just prior to 2:00 PM that Monday.

Lo and behold: When I returned the car at about 2:45 PM on Wednesday, I had been charged $282 for three days. At the risk of understatement, I went ballistic, and fortunately being an attorney, I was able to "resist" the manager's attempts to intimidate me, and even intimidate him a bit in return.

Finally, after I had wasted another 45 minutes of my time, the manager (reluctantly) agreed to charge me just for two days -- so my initial $45 per day expectation turned into a two day charge of $179.40. And that does not take into account any of the aggravation. Next time, I'd rather walk than use Fox. It was one of my worst consumer experiences ever.

Replies
Horrible!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- Absolute horrible experience with Fox Rental. After waiting 1 1/2 hours at the San Fran airport (while coming from across the country) and getting in the car we noticed this vehicle has definitely been in an accident due to the drivers bumper hanging out slightly. After driving down the Pacific Coast hwy we noticed it was getting worse of hanging and have to keep pushing it up, and driving at night you have to use the high beam lights because the headlights were off center.

Arriving in long beach California we had a flat. Not upset about a flat, it happens. I am extremely upset at how it was handled. I had my husband change the tire with the spare and called Fox Roadside and they directed me to the nearest Firestone saying, "that's where you have your account with."

The lady at Firestone is claiming Fox does not have a account with them, after spending 30 minutes with Fox Rental and Firestone. We finally can get the tire changed, after waiting 45 minutes for 1 tire, the Firestone lady tells me "Joe called and said Firestone must put on another brand new 3 tires." Now I'm upset! I paid 1000$ for this rental and the tires should have been checked and ready to go before my arrival of picking up vehicle! I do not have time to wait 2 hours for the delivery of the tires and more time putting the tires on.

We are 90 miles from San Diego to drop off this horrible vehicle and my last day on vacation and waiting 2 hrs for 4 brand new tires and delivery before we can continue our trip to San Diego! I called to talk to a representative and was on hold for 35 mins, and no one answered. I am extremely mad and upset that you don't have your cars inspected before renting them and now ruining my vacation. Question is why am I spending my vacation time getting your car fixed?

Replies
Prepaid for Jeep, Didn't Have, Forced to Pay Double
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN FRANCISCO, CALIFORNIA -- I booked a rental via carbooking.com. I explicitly ordered a Jeep Cherokee so I could use the standard 4-wheel drive. I ordered a booking now ahead of time, thus putting full payment down. I go to pick up my SUV at the SFO rental place. They inform me that no Jeep Cherokee are available even though I explicitly ordered the car paying full price ahead of time. They then inform me that the available options are a RAV4 or a Jeep Patriot, neither of which are 4-wheel drive.

I ask why my reserved SUV is not available. The man helping me was very nice but he was unable to answer my question. Instead he tells me his manager says that if I want the car that I thought I ordered, I had to pay an upcharge of TWICE what I paid originally. I was basically extorted money for Fox's lack of car supply. Either they didn't have the car they promised me or they knowingly mislead me on their listing.

I ended up having to pay the money for a Dodge Durango (full size -- way bigger than I needed) because of lack of other options. I am so angry and disappointed by the switcheroo Fox did and vow never to use this rental company again. I also intend to write multiple negative reviews and inform my work and acquaintances never to use this rental service under any circumstances. In short, prepaid for specific car, wasn't available, gave underqualified substitutes, forced ridiculous pay increase to get what was originally advertised. Please do better than screwing people over.

Replies
Advertisement
So Bad. Be Warned.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER INTERNATIONAL, COLORADO -- I will never rent with Fox Rent A Car ever again. The service was horrendous, the car was unsafe, and there were many deceptive fees. At Denver International, I waited 30 minutes to be picked up from the terminal. When I got remote office there was a line of 15 or so people waiting so consequently I waited about two hours to get my car. Then, outside in the parking lot, I then waited another 15 minutes till they brought the car out. When I left, there was a line of 25 people. At no time did I get an apology. This must be business as usual.

The car, though a 2015 Volkswagen Jetta, was dangerous to drive. The brakes did not respond till they were depressed almost halfway then they were hyper sensitive and jerked. The car had no torque and I had to floor the accelerator. That's not an exaggeration. I've never floored a car before and I usually drive a 2001 Honda Civic. Highway on ramps were a challenge. I told the attendant when I returned the car, but it looked like it was going to be ignored and the car was going right back out.

Additionally, there were so many hidden fees. I expected the $30 gas fee to return the tank less than full, and took that option for convenience although it should cost half that with that car size. They charge an additional rental fee by the hour. The most obscene though was a $15 per incident fee on toll fees. It costed me an additional $75 on a $18 worth of toll fees as the airport is near a toll road so inevitably GPS will route you that way. Horrible, just terrible, so bad.

Replies
Car Rental Fees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- My husband and I rented a car for 1 week. We were quoted the 1-week rate, and told we need to pay a refundable $150 deposit, which we did. I mentioned at that time that we might be bringing the car back a day early. There was no response from the clerk. We did indeed bring the car back a day early. When the credit card bill came, we found that we were billed a higher rate and the $150 was not refunded.

When we called customer service, we were told that bringing the car back early was a "breach of contract" and the penalty was to forfeit the weekly rate and revert to the daily rate (which was significantly more) and the $150 was not refunded. None of this was explained to us when I had mentioned the possibility of returning the car a day early. When I asked to speak to a manager or supervisor, there was conveniently no one available.

Replies
Top of Page | Next Page >

Fox Rent A Car Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 119 ratings and
175 reviews & complaints.
Contact Information:
Fox Rent A Car
5500 W. Century Blvd. (Off Airport)
Los Angeles, CA 90045
855-571-8410 (ph)
www.foxrentacar.com
Compare Car Rental Companies