PHOENIX, ARIZONA -- I rented a mid-size car on carrentals.com from Phoenix Airport. I waited in line at Fox Rent a Car for two hours. No apologies! No offers of a complimentary upgrade, just an "Can I have your name!" I was charged $385 for a three-day car rental in Phoenix and originally was quoted $122. The car that was rented was not what I was offered at the counter. I was "sold" an upgrade. I will never use this company again.
They overcharge and oversell their rental cars. I was charge twice for insurance on the car. Once from carrentals.com and again at the counter. I learned a very expensive lesson. No apologies from the customer service when I called to request my deposit be refunded. Horrible customer service at the counter and over the telephone. Never again!
MYRTLE BEACH, SOUTH CAROLINA -- I booked my rental through a 3rd party reservation company that provided me with an exact dollar amount that the car would cost upon pick up. Nothing was paid in advance. I have used this booking service in the past and had no problems with anything - great experiences. Upon arriving at Fox Rental desk, the price was 25% higher than I was quoted through the reservation company. The woman at the desk was unwilling to help in any way. Completely uncooperative.
I went back to my 3rd party reservation company and they researched the reservation and confirmed the price I should be charged. I went back to Fox via telephone later and demanded to be charged the correct amount. They would not adjust the price and have absolutely no interest in customer satisfaction. I strongly suggest NEVER using this company.
CALIFORNIA -- Fox Rent A Car was the best rental company that we used so far. The shuttle was literally there within minutes of us crossing the street from LAX airport. The ride was smooth and driver super polite. The workers at the Fox Rent A Car were honest and upfront. We received our compact car within 20 minutes of checking our reservation. So far, no complaints and differently from what I read many clients are complaining, we have had a truly good experience with them and will use them again. If something changes when we return the car we will report again.
TAMPA, FLORIDA -- Warning- Understand the fine print before you sign. Upon returning from a cruise we were waylaid in Tampa due to a huge snowstorm that hit the East Coast in January 2016. Our original flight home on SW was scheduled for Sunday 1/24 but they canceled and couldn't reschedule us until Wednesday 1/27. Fox was the cheapest rental we could find, so we rented until Wednesday. After calling SW multiple times we were able to schedule a flight into PHL on Tuesday from Orlando.
I returned to Fox and explained our situation. Vejay at the counter originally said the drop off charge in Orlando could be as high as $300 plus the early termination fee. Early termination fee??? Essentially they wanted to, and did, charge us a fee (daily) for an early drop off plus the original daily rate that we agreed to. After considerable dickering we settled on a total charge that approximately doubled our original contracted price. Vejay said, "didn't your salesperson explain the early drop off fees"? No! We felt as if we were being held hostage by an unreasonable practice that double dipped for the agreed daily fee plus an early drop off fee.
On top of this Fox gets the car back into their inventory for re-renting. A later internet search revealed this to be a common practice at Fox. Other renters have circumvented this practice by parking the car in their customer lot and calling them on the last day of rental. If you have their roadside assistance, place keys in car, park near Fox and call roadside assistance. Best advice, however, is to rent with a more reputable company. Lesson learned, cheaper is not always better!!!
LOS ANGELES, COLORADO -- Upon arriving at LAX, we waited for 40 minutes for a shuttle to take us to the Fox location. When we got there, the line was all the way out the door in the cold and took 3 hours to get to the counter. They had 3 agents helping customers. Nobody seemed concerned at all that there was such a long wait. If you know through reservations that you have so many, wouldn't you put on more agents to handle the load? After we waited 3 hours in line, then we had to wait 30 more minutes in the garage waiting for a car to be brought. It was absolutely the worst experience ever. Will never rent from this company again. It was absolutely not worth the few dollars that we saved.
LAS VEGAS, NEVADA -- Avoid at all costs. Far away from airport and the staff plays games with the customers when they do not get what they want...more commissions. From the top to the bottom of this company customer service is so far below par. It deserves a negative rating if I could give it! Happy to discuss with anyone my experience but save yourself the time and abuse and go elsewhere.
LORETO, MAINE -- Fox offers really low rates for their car rentals at the Loreto MX Airport, however, when you get there they have no cars. I was there for 12 days and they had no cars the whole time. As such, you are forced to book at one of the rental agencies beside the Fox booth for 3-4 times the cost of your 'guaranteed' rental. When I complained to Fox they said that the Loreto location is an agency so they are not responsible. Isn't that convenient?
LAS VEGAS, NEVADA -- Rented a car for driving from LA to Vegas. LA pickup was perfect. Dominique was very polite, knowledgeable & helpful. Dropoff in Vegas was a disaster. I was late due to circumstances beyond my control & was charged an extra $100. If you are reading this, then get the train, get a bus, hitchhike or sell a kidney on eBay to fund your travel! The consequences of doing so will be a day at the beach compared to what you have to deal with from these criminals.