FORT LAUDERDALE, FLORIDA -- Rented a car from Fox through rentalcars.com. Our flight to Fort Lauderdale was delayed because of a snowstorm and we got to FLL three hours later. After the two different shuttle buses to get to the Fox office lugging our luggage and our golf bag up and down buses and crossing streets, we found out that they have canceled our reservations because we were three hours late. After long negotiations they agreed to give us three different contracts of one month each to replace our old three month contract.
They did not honor the rate we had for our old contract and wanted to charge an extra $900 for the second driver. The people at the counter were extremely rude, condescending and considered that they were doing us a great favor in letting us have a car. It took more than an hour to get the car which is in extremely poor shape and has no options whatsoever. DO NOT DO BUSINESS WITH THIS COMPANY!!! It is worth it to pay a little bit more and deal with a company that honors its contracts and has a better quality of customer service.
LASVEGAS, NEVADA -- Dec. 2016 in Las Vegas, NV. Lady at the service desk was relentless on pushing us to purchase their car insurance. We had our car insurance papers and the credit card paper to show we were fully covered. Waited over an hour to get a car. Also, they didn't have the car we had reserved and she would not upgrade us or give us the mid-size that we reserved We ended up getting a Prius hatchback small size. We had 4 people to fit our luggage and to get in and out of the vehicle. Long lines coming and going, service very slow!!!
DENVER, COLORADO -- Fox Rent A Car charged me a $15/toll service charge. The tolls were incurred leaving and returning the car to the Denver Airport. I incurred roughly $18 dollars in actual tollway charges. They added $90 (they forgive any more than 6 occurrences as a courtesy to their customers) and sent me a bill for $108. I refused to pay that amount. I paid them the actual amount for the tolls I incurred plus an additional $15 for their trouble in processing costs and forwarding the bill. They cashed my check and now have an outside collection agency after me trying to collect the remainder of their service charges.
I'm sure my credit score is taking a hit, but I don't care. I will not bend over and be screwed by this company, no matter what it takes. I'm not paying their ridiculous service charge. It's the principle of the thing. In hindsight, the cheaper rental rates on their vehicles is not worth the trouble I'm having now. I'll never use Fox Rent A Car again.
SNA AIRPORT, MICHIGAN -- Reserved three cars and kept calling with updates because of flight delay. When we arrived at desk, smart ASS Mario gave us such a hard time with everything. Wasted 45 minutes with the idiot Mario then cancelled all three cars and went to Enterprise car rental. After 15 minutes we got what we want at a lower rate and better service!!! Fox rental doesn't even deserve one star.
LAS VEGAS, NEVADA -- Avoid at all costs. Far away from airport and the staff plays games with the customers when they do not get what they want...more commissions. From the top to the bottom of this company customer service is so far below par. It deserves a negative rating if I could give it! Happy to discuss with anyone my experience but save yourself the time and abuse and go elsewhere.
FT LAUDERDALE, FLORIDA -- We reserved an SUV in Oct 2014 for Dec 28 2014. Upon arriving we were told that they were overbooked by 700 cars due to 3rd party reservations. We were told that the only car available was a Toyota Corolla!!! They still had cars in the lot but would not budge on the Corolla. We ended up going into a Chrysler 300 for a huge up charge. We were told we would receive the 250.00 deposit back when returning the car.
We returned the car 3 days early and were due a credit for that. Our credit was 260.31. We were ripped off in every sense of the word. Also, they were nearly impossible to be reached by telephone. If we had not prepaid we would have gotten on to a bus and been taken to several different car rental places until a car was available. Many people were inconvenienced. TOTALLY ** OPERATION.
FORT MYERS, FLORIDA -- When you rent a car and it's dark and rainy and the car looks black to you and the next day it's green and you still point out 4 obvious imperfections that were not included on the contract, does that company still have any credibility on their self inspections of their cars?
Fox rental company rented me a car. I pointed out that the car had 2 broken hub caps and a key mark down 2 doors and a quarter panel dent that they had to add to my contract. These were so obvious that I saw them at night in the rain. But then, I returned the car during the day and they said I owe the $275 for repairs to the paint for swirl marks that are obviously from them cleaning their car.
This was in Florida where there are bugs and sand everywhere. They neglect to admit it could have been from them cleaning the car and their poor inspections that could have caused this whole problem. Instead, the manager would rather lie to me and insult my intelligence by telling me they don't wash or buff their cars. That they only rinse them with water and let them air dry. Here take a look what do you think?
LAS VEGAS, NEBRASKA -- We rented a car from the Las Vegas Fox Rental Car. We will NEVER go through Fox Rentals again and suggest no one else does. We were in Vegas for the weekend and decided to fly our son in for his 21st birthday. Thought it would be a fun surprise to rent a convertible Camaro for him to drive for a day. Rented the car online 4 days before we left. No problem, yet!
We waited at the Las Vegas airport for the shuttle to take us to the rental car building. Waited at least 20 minutes for the shuttle. We were taken to the rental car place where we had to take another shuttle to the actual Fox building. We got off the bus and were greeted with over an hour long wait in line. We finally got to the front and were told many people were out sick. We were ok with that and the lady at the counter was apologetic and nice. She told us we may have to wait a few minutes for the guy to pull up the car outside. We proceed outside to a small shed. No one there.
About 5 minutes later and customers waiting, a guy comes slowly up and tells everyone all the cars need to be washed and cleaned and it was going to be at least 25 more minutes. There is a huge pile up of running cars with another guy walking around them slowly checking them in while taking his smoke break. No hurry whatsoever. My husband went back inside and ask to speak to the manager. The lady who helped us came out, talk to the two guys and proceeded to walk around the lot.
After another 20 minutes, she told us that the guys were too lazy to give people their assigned cars and had given away the two Camaros that they owned. They offered us a convertible Mustang that was buried behind the huge pile of cars that still needed to be checked in. We had reserved and paid for a Camaro and had waited there for over two hours, just to be told they didn't even have the right car. In the end, we walked away with no car for our son's 21st birthday, wasted 3 hours on a Friday night and ended up having to take a taxi ($25) to get back to our original car. I repeat, NEVER go through Fox Car Rentals.
LOS ANGELES, CALIFORNIA -- First of all, I thought my trip would be awesome as planned, took my uncles for a visit to Las Vegas, and then a visit to California. I had reserved a minivan for the California trip, reserved a car from Los Angeles on 4/22 and return it in San Francisco 4/24 for an awesome price of 139.00. As the moment we stood standing at the car rental pick up stop I felt something was wrong, there was a sign for each rental company on the bus, waited 20 minutes and no sign of Fox rental. Finally, it came, a small bus that says Payless/Fox, we quickly got on, we didn't have a lot of time to waste, for my uncles visiting United States for the first time from France.
When we arrived, I checked in and was asked "What insurance option did you want, the basic, the whatever and the full coverage?" There wasn't an option to say no, so I said "basic," and the guy ask me if I want to prepaid a tank for 2.89 a gallon, so thinking "hey that's cheaper than pumping it myself" so I agreed. I was totally wrong!! They charged me more than 50.00 for that tank, of a minivan?! It's more than my BMW which I pumped with premium. It was a total shock to see my bill ranged up to 455.00 plus deposit fee of 150.00, which has not been refunded to me yet.
So I booked a car for 139.00 and turned out to be 305.00 and it does not state clear what was charged!!! Very upset, I'm glad the reviews helped but it was too late for me to look up this company. I hope this review helps people in the future because the minivan I reserved has scratches and dents all over. When I returned it, the guy looked at me and ask if that dent was new. I said, they gave me a beat up car, and they only have one brand car, which is the Dodge minivan, in different colors, they don't have a pleasant smell, and it is not new cars. People should not rent from this company at all.