FORT LAUDERDALE, FLORIDA -- Rented a car from Fox through rentalcars.com. Our flight to Fort Lauderdale was delayed because of a snowstorm and we got to FLL three hours later. After the two different shuttle buses to get to the Fox office lugging our luggage and our golf bag up and down buses and crossing streets, we found out that they have canceled our reservations because we were three hours late. After long negotiations they agreed to give us three different contracts of one month each to replace our old three month contract.
They did not honor the rate we had for our old contract and wanted to charge an extra $900 for the second driver. The people at the counter were extremely rude, condescending and considered that they were doing us a great favor in letting us have a car. It took more than an hour to get the car which is in extremely poor shape and has no options whatsoever. DO NOT DO BUSINESS WITH THIS COMPANY!!! It is worth it to pay a little bit more and deal with a company that honors its contracts and has a better quality of customer service.
LASVEGAS, NEVADA -- Dec. 2016 in Las Vegas, NV. Lady at the service desk was relentless on pushing us to purchase their car insurance. We had our car insurance papers and the credit card paper to show we were fully covered. Waited over an hour to get a car. Also, they didn't have the car we had reserved and she would not upgrade us or give us the mid-size that we reserved We ended up getting a Prius hatchback small size. We had 4 people to fit our luggage and to get in and out of the vehicle. Long lines coming and going, service very slow!!!
DENVER, COLORADO -- Fox Rent A Car charged me a $15/toll service charge. The tolls were incurred leaving and returning the car to the Denver Airport. I incurred roughly $18 dollars in actual tollway charges. They added $90 (they forgive any more than 6 occurrences as a courtesy to their customers) and sent me a bill for $108. I refused to pay that amount. I paid them the actual amount for the tolls I incurred plus an additional $15 for their trouble in processing costs and forwarding the bill. They cashed my check and now have an outside collection agency after me trying to collect the remainder of their service charges.
I'm sure my credit score is taking a hit, but I don't care. I will not bend over and be screwed by this company, no matter what it takes. I'm not paying their ridiculous service charge. It's the principle of the thing. In hindsight, the cheaper rental rates on their vehicles is not worth the trouble I'm having now. I'll never use Fox Rent A Car again.
SALT LAKE CITY, UTAH -- I booked a Grand Cherokee through Fox Rent A Car. They offered me a Hyundai Santa Fe. The car was extremely dirty and smelly. When we tried to exchange it, they offered a different car. The oil change was due on that car. We asked for another car. Even that car said oil change due. When we talked with the service desk agent Mike... His initials are MC, he asked us not to worry about the oil change due sign. I am like WTF. We asked the other customers if they would take a car which has oil change due and they all said no. Still this guy Mike kept on arguing with us.
When we escalated the issue to the manager Ginger, she realized that the oil would last only 50 miles on the 3rd car. She offered us a 5% discount on return. We asked her to do the discount right away and she said that it will be done when we return the car. When we return the car she obviously is not there and the agents say that they do not have the authority to do the discount. These guys are a bunch of idiots and cheaters. Stay away from them.
LAS VEGAS, NEVADA -- My son and girlfriend booked a flight from Boston to Las Vegas with CheapOair (another bad idea). Along with the reservation there was an opportunity to book a rental car with Fox (extremely inexpensive - should have been a clue!). Arrived in Vegas 3 hrs. late. Got to Fox at 1:30 a.m. They stood in line an hour, to be told their reservation was not there. He had the confirmation # and had pd. a deposit. Since the plane was late (of course that was his fault) and no one called to tell them - they told them their reservation was not valid!
There was nothing in the disclaimer saying to "Call if late or we will cancel your reservation". Last time I checked you can't make calls from the plane anyway! Extremely hard to understand anyone who answers a phone there!! I finally spoke to a manager and he apologized (big deal) but said there was nothing he could do. Lesson learned - if it sounds too good to be true, BEWARE!!! It was a very horrible experience for them when they worked so hard and deserved this trip so much. Fox Rent A Car many thumbs down!!!
PHOENIX, ARIZONA -- I rented a mid-size car on carrentals.com from Phoenix Airport. I waited in line at Fox Rent a Car for two hours. No apologies! No offers of a complimentary upgrade, just an "Can I have your name!" I was charged $385 for a three-day car rental in Phoenix and originally was quoted $122. The car that was rented was not what I was offered at the counter. I was "sold" an upgrade. I will never use this company again.
They overcharge and oversell their rental cars. I was charge twice for insurance on the car. Once from carrentals.com and again at the counter. I learned a very expensive lesson. No apologies from the customer service when I called to request my deposit be refunded. Horrible customer service at the counter and over the telephone. Never again!
MYRTLE BEACH, SOUTH CAROLINA -- I booked my rental through a 3rd party reservation company that provided me with an exact dollar amount that the car would cost upon pick up. Nothing was paid in advance. I have used this booking service in the past and had no problems with anything - great experiences. Upon arriving at Fox Rental desk, the price was 25% higher than I was quoted through the reservation company. The woman at the desk was unwilling to help in any way. Completely uncooperative.
I went back to my 3rd party reservation company and they researched the reservation and confirmed the price I should be charged. I went back to Fox via telephone later and demanded to be charged the correct amount. They would not adjust the price and have absolutely no interest in customer satisfaction. I strongly suggest NEVER using this company.
CALIFORNIA -- Fox Rent A Car was the best rental company that we used so far. The shuttle was literally there within minutes of us crossing the street from LAX airport. The ride was smooth and driver super polite. The workers at the Fox Rent A Car were honest and upfront. We received our compact car within 20 minutes of checking our reservation. So far, no complaints and differently from what I read many clients are complaining, we have had a truly good experience with them and will use them again. If something changes when we return the car we will report again.
SNA AIRPORT, MICHIGAN -- Reserved three cars and kept calling with updates because of flight delay. When we arrived at desk, smart ASS Mario gave us such a hard time with everything. Wasted 45 minutes with the idiot Mario then cancelled all three cars and went to Enterprise car rental. After 15 minutes we got what we want at a lower rate and better service!!! Fox rental doesn't even deserve one star.
LAS VEGAS, NEVADA -- Avoid at all costs. Far away from airport and the staff plays games with the customers when they do not get what they want...more commissions. From the top to the bottom of this company customer service is so far below par. It deserves a negative rating if I could give it! Happy to discuss with anyone my experience but save yourself the time and abuse and go elsewhere.