Fox Rent A Car - Page 2

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1.3 out of 5, based on 34 ratings and
90 reviews & complaints.

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Do Not Rent From This Company Ever!!!!!!!!!
Posted by on
I so wish I had been smart to read some reviews from booking a car with them!!! NEGATIVE STARS NEEDED!!!!!

The Customer Service here is HORRIBLE!!!! We were staying in Escondido (40 miles north of San Deigo) when we started having trouble with our car the 2nd day we had it. Found out that the suspension was going out. We called to find out what to do and were told WE would have to pay for a tow truck to come pick up THEIR car and tow it back to San Diego at our full expense!!
When we complained and asked to speak to a manager the next day (we drove the car back and took a full day of our vacation to do this) we were told she was "too busy" to talk to us.
We called the corporate office and they were SO RUDE!!!! How they can get away with treating their customers this way is beyond me.

Plus the first car was totally dirty, had other people's belongings/trash left in the car, and I had to point out the car seat we rented from them for our 2 year old was BROKEN!!!!!
DO NOT, I REPEAT, DO NOT RENT FROM THIS COMPANY EVER unless you want to be treated like crap!!!!!!
     
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Alain on 02/27/2011:
Go to http://www.ag.ca.gov/consumers/content/faqs_foxcarrental.php
You're not the first person to have problems with Fox. You'll also find a 'contact us' section on this page that will allow you to file a complaint with the California Attorney Generals Office. Looks like they are familiar with Fox.
vernon dariso on 07/12/2011:
BEING IN THE MILITARY, I HAVE RENTED COUNTLESS CARS THROUGH MY 30 YEAR CAREER AND I MUST SAY WITHOUT A DOUBT THAT MY EXPERIENCE AT FOX RENT A CAR SAN DIEGO WAS MY WORST EVER. I WISH I HAD READ ALL OF THE COMPLAINTS ABOUT THIS COMPANY BEFORE I ENTRUSTED MY BUSINESS WITH THEM. I NEW I WAS IN TROUBLE WHEN I HAD TO REQUEST FOR THE VAN THAT I WAS RENTING BE WASHED IT WAS FILTY DIRTY INSIDE AND OUT AND THEY TRIED TO GIVE IT TO ME. THE AGENT INSISTED THAT IT HAD BEEN WASHED BEFORE. I FEEL THAT I AM WASTING MY TIME NOW BUT I WANT TO EXPRESS MY THOUGHTS. WHEN DRIVING THE VAN, IT DROVE LIKE IT WAS GOING TO FALL APART. I TRIED TO CALL THE NUMBER ON THE CONTRACT AND NO ANSWER SO I JUST DEALT WITH IT. WHEN I TURNED THE VAN IN, THE AGENT INSISTED THAT THE SYSTEM WORKS WHEN ESSENCE THE SYSTEM IS BROKEN. THE STRAW THAT BROKE THE CAMELS CAME AFTER IT TURNED IN THE VEHICLE. MY RELATIVES LEFT ME A CASH DONATION IN THE VAN AND TRIED TO SURPRISE ME NOT KNOWING THAT I WAS TURNING THE VAN IN EARLY THE NEXT MORNING BEFORE I WOULD NOTICE THE GIFT OR BEFORE THEY COULD TALK TO ME TO TELL ME ABOUT IT AFTET THEY REACHED THE EAST COAST. UNFORTUNATELY I TURNED IN THE VAN WITHOUT KNOWING THERE WAS CASH LEFT FOR ME. ALMOST IMMEDIDATELY AFTER FINDING OUT, I TRIED FOR NUMEROUS HOURS TO CONTACT FOX SAN DIEGO WITH NO AVAIL. I CALLED THE LOST AND FOUND AND LEFT A MESSAGE. THEIR RECORDING SAYS THEY WILL FOLLOW UP WITHIN 24 HRS. NOT TRUE!!! TODAY 7 DAYS LATER I HAVE NOT RECEIVED A CALL. FINALLY I TALKED TO A GENTLEMAN AT FOX SAN DIEGO AND HE SAID HE WOULD CHECK IN THE VAN. HE CALLED ME BACK AND SAID HE DID NOT SEE THE CASH IN THE VAN BUT NOTED THAT HE WOULD LEAVE A NOTE FOR LOST AND FOUND TO CALL ME THE NEXT DAY (WED). I DID NOT RECEIVE THAT CALL SO I VISITED THE OFFICE ON THUR MORNING AND MET WITH THE MANAGER AND EXPLAINED MY STORY TO HER. SHE TOOK MY NUMBER AND SAID THAT SHE WOULD FOLLOW UP WITH ME AFTER CHECKING THE SECURITY CAMERAS AND SHE GAVE ME HER EXT. THIS IS TUES AND I STILL HAVE NOT HEARD FROM HER. I TRIED TO CALL HER AND OF COURSE I COULD NOT THROUGH TO HER. I KNOW THAT CASH IS HARD TO RETRIEVE AND I WOULD 100% BETTER AND WOULD GLADLY CALL MY FAMILY IN FL IF I WOULD RECEIVE SOME FEEDBACK ON MY SITUATION. I FEEL THAT THE COMPANY IS UNPROFESSIONAL AND VERY INEXPERIENCED WITH ZERO CUSTOMER SERVICE TRAINING. I KNOW THAT MY POST WILL NOT RECEIVE ANY FEEDBACK NOR WILL IT DETER FUTURE CUSTOMERS BECAUSE CUSTOMERS LIKE MYSELF DO NOT VISIT SUCH SITES UNTIL THEY HAVE LEFT AT THE ALTAR BY COMPANIES SUCH AS FOX RENT A CAR SAN DIEGO. WORDS CAN NOT EXPRESS HOW DISAPPOINTED I AM IN HOW I WAS TREATED BY THIS COMPANY. MAY BE I HAVE SPOILED BY THE GREAT CUSTOMER SERVICE I WITNESS DURING MY 3 YEAR TOUR IN JAPAN RECENTLY. THE VEHICLE WOULD HAVE BEEN CLEANED, THEY WOULD HAVE FOLLOWED, AND THE CASH WOULD HAVE BEEN RETURNED. I UNDERSTAND THAT WE LIVE IN A SOCIETY WHERE $200 MAKES A HUGE DIFFERENCE IN A PERSONS LIFE BUT FOX SHOULD INSTILL SOME MORALE VALUES IN ITS EMPLOYEES. I WOULD BE WRITING A DIFFERENT RESPONSE ON THIS SITE IF I HAD GOTTEN A CALL SAYING THE MY CASH WAS IN THE OFFICE AND TO COME BY AND PICK IT UP. I AM GOING TO COPY THIS POST AND POST IT ON AS MANY SITES AS I CAN JUST HOPING THAT AT LEAST ONE CUSTOMER WILL READ IT BEFORE RENTING A VEHICLE FROM THIS COMPANY. NEEDLESS TO SAY I WAS NOT HAPPY. IF THERE WERE A STAR RATING, I WOULD GIVE A 1/2 SINCE THE A/C DID WORK. HOW ABOUT UPGRADING TO SAT RADIO FOX. COME ON WE ARE ALMOST IN 2012. GET WITH YOUR COMPETITION. I WILL STOP NOW.
Journey01 on 07/30/2013:
This is one potential customer that after reading yours, and similar reviews, have decided NOT to do business with Fox Car Rental. My business is worth more than the money their employee took from you. Hope this is even things up!
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Fox Rent A Car - San Diego - Bait and switch
Posted by on
SAN DIEGO, CALIFORNIA -- I rented a Jeep from Fox Rent A Car in San Diego, at the location near the airport. I was excited to get a car from them, as they are one of the only car rental agencies you can rent a Jeep from. I rented the Jeep on Tuesday September 15.

The Jeep ran well, gas consumption was minimal, the inside plastic windows were very scratched up and hard to see out of, but I was willing to sacrifice that for getting to drive something other than a PT Cruiser.

On Friday the 18th, as I was crossing over the bridge from Coronado island, back to the city, the Jeep began to shake violently. I could barely hold the wheel and control the vehicle and I thought we were going to veer into oncoming traffic to the left where our merge lane ended. There was a blue mustang behind me about 2-3 car lengths apart. When the Jeep started shaking, the car pulled back what looked to be 7-10 car lengths as I guess it became apparent from that driver something bad was happening. I was able to pull over at the next exit and immediately decided to take it back to the rental place. Before I arrived I pulled out my contract to call the place to let them know what was going on, and I looked at the price at the bottom of the piece of paper, and the price has a different estimate from what I and my friend remember signing. I thought they had given me a carbon, but this was clearly another copy that didn't have either of our signatures on it.

After we got to the agency, we described our incident with the shaking, and then brought up the price difference. We were told that the original paperwork we signed was "shipped" to LA for filing. I demanded that they then locate it and fax it. The gentleman then explained that we agreed to return it in empty and that was the additional fee. I explained to him that we in no way signed anything that was going to allow him to charge me $371 up from the original contract we signed at $300. After much back and forth, and promising to get a manager, lo and behold, out pops the original contract that we had singed, with the original $300 agreement. I demanded a copy in which they refused and the manager then explained that the extra $71 was for them to refill the car. Before I even pulled away from the agency on the day I picked up the car, I clearly asked the attendant helping us that we were in no way obligated to fill up the tank, or return it on full. He insisted that they have their own gas pumps and it's cheaper for them to do it, that we didn't have to worry about putting gas in the vehicle. I've rented cars from several vendors over the years and knew it sounded fishy.

After much arguing with the manager, he asked why we hadn't brought the vehicle in earlier. I had to explain to him several times that the shaking incident JUST HAPPENED no more than 15 minutes before our arrival. He then asked how much gas was in the car now, which was still a quarter full. He explained that he would have to charge us $3 a gallon to fill it back up, then get us into another car. I explained to him that there was no way I was paying for gas in a car that I was not happy with, was a danger to their customers, and that the bait-n-switch pricing was leaving a very bad taste in my mouth. Then I asked him how it could possibly cost and extra $70 to fill up a Jeep regardless? I can take it down the street and fill it up for less than $40. The manager then again asked why we didn't bring it in earlier again! It was such a run around. He then proceeded to tell me he didn't believe anything I has said about the Jeep, and that we were just trying to get a free tank of gas out of the deal. He then told me and my friend to get out. He refused to help us.

I could go on and on about this incident, but I've never ever been asked to leave a place of business or been called a liar, especially over a vehicle that could potentially kill someone. We did end up with another vehicle after we called the corporation and spoke to a representative there. We spent two hours outside of a place that refused to deal with us over a tank of gas. The replacement vehicle was a Chrysler 300 and has keyless remote entry, which already doesn't work. The attendants are friendly, but please be aware and double check your paperwork before you leave the place.
     
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Anonymous on 09/18/2009:
They make you initial in places and tell you its for something else. That's how they got you to initial the gas option. They know not everyone reads the contract until its too late. That's how the agents pad their commissions.

This is in no way a bait and switch, they just scammed you into initialing for their gas option.
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Car Rental from Hell
Posted by on
PHOENIX, ARIZONA -- We rented a Fox rental car at Phoenix airport and waited over a half hour for the shuttle to arrive. Every other car rental shuttle had passed us at least three times before Fox showed up.

When we arrived at the little building where you pick up your car, we waited almost 45 minutes in a dirty room for two people at the counter to take care of two customers ahead of us, with a line of people waiting behind us.

When we finally got to the counter to pick up our reserved vehicle, it was apparent that there was not one available. The reservation clerk kept trying to give us "upgrades" that we didn't want. Finally we agreed to take the free upgrade he kept insisting we rent. He also told us we had to have collision insurance in Arizona, although in the past this was always covered over our own policy. However, we bought the insurance.

When we got outside and looked at the car,the front grill was loose, the bumper had a huge crack in it, and it appeared the car had clearly been in an accident. When we pointed out the loose grill, they said "Oh, that's how Dodges are", and when we pointed out the bumper, they said "Don't worry about it, you bought the collision insurance anyway". We insisted he mark down this damage on his copy before we took the car.

When we opened the door, the overpowering stink of strawberry toilet deodorizer overpowered us. They must wipe down the interiors with this garbage. When we complained we were told "All our cars smell like that". So with no apparent choice, we took the car and we were off.

An hour and a half later on the road, the smell of this chemical was so nauseating that it was hard to breathe. The car rattled and made all sorts of wind noise. We considered getting rid of it. I called customer service and got a recording. I called back and tried other extensions until we got a live human being, who said she was in California and transferred me back to the customer service recording saying to leave a number. Customer service did not return my call . It took three long days for the stench of that chemical to dissipate.

When we stopped for gas, my husband noticed that one of the tires on this car was bald and appeared to be an old junk yard tire. Not only that, it didn't even match the other three tires. The entire front bumper on this car was loose. There was also garbage on the floor in the back from the last customer. We also noticed when we filled up the car with gas, that the needle went well above where it originally was when we picked up the car, so we didn't even start out with a full tank from Fox, although we returned the car with one.

We sent an email to their customer service and got no reply. This is a real loser company. I doubt they would have shown up in an emergency. Spend the extra money and go someplace else.



     
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spiderman2 on 10/01/2005:
The part I don't understand is why you took this car in the first place. Wouldn't it have been easier to just go to another car rental place. Even if you had to rent a larger or smaller car than you wanted to, it seems that that would have been less of a hassle.
Ponie on 10/01/2005:
I'm only guessing here...price?
rhondam718732 on 10/03/2005:
FOX RENTAL? I honestly have never heard of this...lol.
Anonymous on 12/04/2005:
By the time we realized this was turning bad, we had already taken their shuttle to the rental outpost. We had killed a lot of time, had to be someplace, were hauling bags around in the heat and there was no other rental places apparent within walking distance to go to. Trust me, we are not THAT cheap! :-)
Fox free on 10/31/2007:
We too had a horrible experience with Fox. My wife and I arrived after midnight and they had one guy handling the rental. There were 2 people ahead of us and we waited over an hour before getting waited on. We had a discount coupon but the guy didn't know how to enter it into the computer. After unsuccessfully trying to get ahold of his supervisor, he said he would upgrade our rental. The upgrade was the same size vehicle that we rented. We tried going to another company, but no one else had cars available. It's no wonder why Fox is not available on Expedia or many other quality sites. To make matters worse, this was our first trip to Arizona and the clerk did not inform us about hidden camera speed traps on the freeways and we received a $165 ticket plus a $40 service charge from a third party hired by Fox. They kept our contract upon checking back in, so we cannot even verify that the small print is in the contract. NEVER RENT FROM FOX.
blah_a on 08/02/2008:
I have had very bad experience in renting the car from Fox Rental on 6/14/2008, 11am, at San Jose Airport. I mentioned 12pm as my approximate rental pickup time, and due to 30 minutes delay with Atlanta-SJC flight, me and my wife reached fox rental outside booth by 11.30pm. First of all the computers were down at that time at the main fox rental location. We ended up walking in hot sun towards the rental booth.
At the booth Mr Daniel initially told us that we have to just wait for few minutes to pick up our car since they were waiting for car returns. After waiting for 30 minutes I talked to Mr Daniel asking him to upgrade or give us another car, and he said there was no car available, so we would have to wait. We had been waiting for 30 minutes in mid noon sun by then. After another 30 minutes my wife also got pissed off (I was trying to get rental cars at other locations, but prices were exorbitant for the last minute) and other fellow passengers shared her anger. She also asked Mr Daniel why they couldn’t give us some other car. Finally we thought Mr Daniel was of no use for us, and approached Mr Francis whom we should have approached in the first place. Then Mr Francis quickly found out about our problem and asked Mr Daniel to give us any car. By the time we got our car, it was 2 pm, 2.5 hours after we were at the booth. We got a free upgrade but the ordeal was bad enough that the upgrade didn’t really matter at the end.
We just couldn’t understand how pathetic Mr Daniel was in understanding customer’s plight in broad daylight. I didn’t have any reason to rationalize his lack of professionalism.
I would never rent again with Fox rental, and this experience is shared with many of friends who were appalled at Fox employee’s pathetic service. Since they live in San Jose, they would probably be careful with Fox Rental.
If I were Francis, I would have put this Daniel guy on probation. I request you to investigate this matter.

buff m on 05/06/2014:
This place is a total scam. We reserved a car for 7 days for $187. We were then charged over $700 for the car rental, luckily I noticed this on my credit card the next day, so I returned the car immediately and was only charged $253 for 2 days. Then my credit card company called and told me my credit card number was stolen. Since I had only used the at Fox (as it was a new card), I knew exactly who stole the number. So we went back to Fox with the police the next day. I will NEVER use them EVER again. Word of warning, don't let this happen to you.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible!!!!!!!
Posted by on
Rating: 1/51
CALIFORNIA -- Absolute horrible experience with fox Rental. After waiting 1 1/2 hours at the San Fran airport (while coming from across the country) and getting in the car we noticed this vehicle has definitely been in an accident due to the drivers bumper hanging out slightly.

After driving down the pacific coast hwy we noticed it was getting worse of hanging and have to keep pushing it up, and driving at night you have to use the high beam lights because the head lights we off center. Arriving in long beach California we had a flat. Not upset about a flat, it happens. I am extremely upset at how it was handled. I had my husband change the tire
with the spare and called Fox Roadside and they directed me to
the nearest Firestone saying that's where you have your account with.

The lady at Firestone is Claiming Fox does not have a account with them, after spending 30 minutes with Fox Rental and Firestone. We finally can get the tire changed, after waiting 45 minutes for 1 tire, the Firestone lady tells me Joe [snip] called and said Firestone must put on another brand new 3 tires. Now I'm upset! I paid 1000$ for this rental and the tires should have been checked and ready to go before my arrival of picking up vehicle! I do not have time to wait 2 hours for the delivery of the tires and more time putting the tires on. We our 90 miles from San Diego to drop
off this horrible vehicle and my last day on vacation and
waiting 2 hrs for 4 brand new tires and delivery before we can continue our trip To San Diego!

I called to talk to a representive and was on hold for 35 mins, and no one answered. I am Extremely mad and upset that you don't have your cars inspected before renting them and Now ruining my vacation. Question is why am I spending my vacation time getting your car fixed?
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Buyer Beware Experience Was Pretty Bad Really Low Rate
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- Fox Rent A Car in Orlando Florida

My experience with Fox rent a car was pretty bad. Fox lures its customers in with a really low rate for a rental car in Orlando. That's the only good thing I can say about Fox. The initial rate was low. $12 for a compact car for 4 days for total cost of about $65.
BUT: Buyer Beware... read EVERYTHING no matter what you verbally tell them.
Trip reason: "emergency" trip to Florida to check on 90+ year old mother.

Bad stuff about Fox:

1. Fox is an off airport location. Have to wait for bus coming and going. Needed to find by GPS in order to return auto. Arrival was at 11 pm Thursday in dark.

2. The employees attempt to up-sell everything. Inside, denied any upgrade 4 times. Finally, after 9 hours of travel, handed paperwork, "initial here". Bad idea. They had added charges I said I did not need.

3. Outside, again the upgrade. Started with, "oh, you will not be comfortable in that car." Was told car I was given was a "free upgrade", who knows. Had to still drive 1.5 hours to destination, so glad to finally get out of there and on the road. With all the insurance, taxes, fees and scams, you will end up with a bill DOUBLE of your expectation, so definitely equals other places and you won't have to deal with our frustrations and rude employees.

4. Return was problem, first finding the place again and then finally getting bill. Why so expensive after internet booking numbers? Was to be about $70. Sure, the $100 extra deposit is supposed to be returned. Discovered when returning that the auto collision and emergency repair that I told them I'm already covered with my current insurance was ADDED, more than doubling the cost. Counter person clearly did not care. So asked for manager and Manager Dan Snow did not even pretend to work with me in any way to adjust the unnecessary charges.

All the other car rental companies in Orlando will need to be out of cars before I'll rent from Fox again. It's a cheap rental, and you get what you pay for, and Buyer Beware... read EVERYTHING no matter what you verbally tell them.
     
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Don't Ever!
Posted by on
Rating: 1/51
TAMPA, FLORIDA -- I booked a car with this company, paid for it months before the period I had it rented for. They never said in the contract that the location was off site and I would have to get a shuttle to their location..... once I arrived at their location, the clerk handled all the paperwork and proceeded to tell me I would have to make a deposit, not even mentioning this would tie up the deposit funds in my bank account unless I used a credit card vs. ATM card, I used an ATM card! Once I asked about this she said she couldn't re-do the transaction !! Arghh.... so I dealt with it!! Upon returning the car, I checked the car in, all went well, the clerk said they would be refunding my deposit and it would take 3-5 business days!! OK, well I returned the car on the May 7th, and it's May 19th and I still HAVE NOT received the refund!!! I have called several times, and have heard every excuse possible!! Will NEVER EVER use this company again!

I will make sure to use the well known rental companies and never experience this with any of them!! Pay a little more and you will have a LOT less problems!
     
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trmn8r on 05/20/2013:
If you use an ATM card, you may have issues with any rental company. The reason is pretty simple - with a credit card they have more of a handle on you in the event there is damage to the car.

Electronic refunds can take up to two weeks to process through the ACH system. IMO, you are near the end of that period.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
$15.30 A Day Turned Into A Bill Of $548 For 6 Days
Posted by on
Rating: 1/51
FORT LAUDERDALE, FLORIDA -- I have never used Fox Rent a Car but their name popped up on a Google search for car rentals in Florida. Online, they quoted $12.50 a day for economy which would total $75 plus $10 a day for extra driver. I didn't need insurance as I have coverage. The rental counter was offsite so a shuttle was needed to get there. The agent immediately noted that I had rented an economy, stated how small and unsafe it was and suggested I upgrade to a compact for an additional $20/day. Of note, they quote $15.30 a DAY for renting a compact so he was already double talking and charging me $32.50. Then he proceeded to intimidate me into prepaying $45 is gas and told me that it would take a tank of gas to drive from the Keys to the airport and there were no gas stations on Route 95. I stood my ground and found out that a tank of gas lasted 4 days of driving to the Keys and all around. We agreed to upgrade and by then I was so confused I didn't pay attention to all he was saying. In short, what should have cost us slightly more than $100 according to their website ended up costing $548 on my credit card. I am still trying, unsuccessfully to get through to their customer service for an explanation and have requested an invoice online. The phone rings, I'm put on hold and after 30 seconds it goes to a busy circuit signal. Don't ever use Fox rent a car -- they're a scam.
     
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TomSF on 04/29/2013:
After renting many cars in many countries including the US I do the following. 1) I always rent the cheapest (usually smallest) car available and I have been upgraded for FREE about 50% of the time because the cheap cars are rented out first 2) I only buy the rental insurance if I am in a foreign country (even though my insurance covers accidents I can avoid a big hassle at checkin if I have their own insurance) 3) Every US airport I have returned a car to has at least 1 gas station within 5 miles of the airport so I fill up the tank (get a receipt) 4) if the agent says a small car is unsafe just ask "Why is XYZ rental renting out unsafe cars, maybe the BBB will be interested in that." 5) You can be firm about what you want, do not let them push you into anything. One more thing, the agent will not tell you they are out of the car you wanted to rent, they will push you to upgrade first, then if that doesn't work they have to upgrade you for free if they do not have a car (in my experience).
Jeff on 04/30/2013:
I do exactly what Tom said. My credit card covers any damage done to the car, while my insurance covers any liability against property. Some of these agents can be very very pushy. You have to tell them no, and just watch your paperwork.....I always make sure to look over my paperwork, and what I am being charged before I step foot out in the car....You have to be stern with these people. They will try to push you, scare you, etc. to try to increase their commission. I normally tell them up front that I have rented numerous times and know exactly what I want and what I need. Normally they back off.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Saving Few Dollars Is Not Worth It!!!!
Posted by on
Rating: 1/51
LAS VEGAS, NEVADA -- I reserved a car online and tried to pick it up today. However, when they were charging my credit card, the customer service said that their system is recognizing my card as a debit card. Seriously?!!! I wish it is, then I will have that much unexpected cash in my account!!! Woohooo!! Anyway, he was nice enough to seek help from his Manager to check on their computer system. But the Manager is not of any help. He was insisting there is nothing he can do and he even said he has received several complaints of the same situation.

I definitely understand if this is an isolated incident/error. But to hear a Manager telling me that several clients experienced the same issue before (while using other credit cards) is UNACCEPTABLE. As a Manager he has not done anything? Where is the leadership skill here? I offered to call my credit card company for him to confirm but he just kept on insisting that I can still use the card but they will run a credit report which will affect my credit score. To rent a car?!!!!

I can tell that the manager is not apologetic for the inconvenience but has a plain "I-DON'T-CARE-ATTITUDE". I called customer service on their toll free number hoping that they may have a technical support team or another Manager who knows how to "go above and beyond" to help a customer. Big mistake!!! A rude customer service named Tracy was just so eager to hang up and will not even allow me to finish a sentence. So, bottom line is (1) never trust Fox Rent A Car to know the difference between a debit card and a credit card. (I used the same card before with HERTZ without any issue); (2) if you are to rent a car with them, bring more than 1 credit card (my mistake, I brought 1 credit card and a debit card); (3) Do not expect to be treated with courtesy. Or the best thing to do is NEVER RENT A CAR WITH FOX....NOT WORTH THE SAVINGS.

If I cannot trust their system with a simple task of identifying correctly my card as a credit card, how more can I trust it with my credit card information, my driver's license information, and more so, my social security number? HHHhhhhmmmm.....this makes me wonder.
     
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trmn8r on 10/08/2012:
It sounds like since the system thought you have a debit card, they needed to run a credit report. That's absurd if you actually have a credit card, and they should do everything they can to assist you and get the job done correctly without impacting you.
CUontheFlipSide on 10/09/2012:
Running a 'soft' credit report has absolutely no effect on your credit rating. It only affects your rating when you are applying for new credit, and even then rarely has a negative impact.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Customer Service and I Never Received the Vehicle I Reserved!
Posted by on
Rating: 1/51
SAN FRANCISCO, CALIFORNIA -- FOX Sucks! I would give them (0) stars if it would allow me. I actually booked them through Expedia along with my flight and hotel. I thought it was quick and easy to book everything together. I did notice that the prices for the rental were very reasonable. However; their customer service is terrible, the worst!

I reserved a minivan because I had 6 people with me on vacation in San Francisco. The line at the SF Airport was the longest and slowest. When I got to the counter, "Jonas" was fine until I declined the extra insurance on the vehicle. He then continued to ask my cousin (the other authorized driver) 4 times if he wanted the extra insurance. He got pi**ed off when we didn't purchase it and said "Fine, it's your life".

Then he proceeds to tell us that the minivan is not available and he will upgrade us to an Equinox. Normally this would be fine, but we had 6 people and the Equinox only seats 5. So he promised that some minivans would be coming in that night and he would call me and meet me at the hotel and swap out our vehicle. So we agreed.

I never received a call and never received the minivan that night. I proceeded to call the SF office several times the next day, only to wait on hold for 20-30 minutes and never got anyone on the phone. When I finally spoke to someone, she was pleasant, and promised to send me a minivan asap. Again, it didn't happen.

I called again and ended up speaking to a rude lady in LA. She told me it wasn't policy to meet customers at the hotel and swap out a vehicle. And that I should be happy that I received an upgrade. At this point I'm furious. I didn't want an upgrade, what I wanted is a vehicle that can seat 6 people, not 5!!! I was in SF for 4 full days, and never had an adequate vehicle for my party. So we had to make other arrangements (including taxis) so when it was all said and done, we ended up spending way more than we would have with a REAL car rental company like Hertz or Budget, etc.

And I made sure to fill up the tank right before we turned it in, and they still charged me for 3 gallons of gas at $5.59 per gallon. I will NEVER use Fox again. Customer service is way more important than saving a few dollars, especially when we are on vacation from out of state and are trying to haul around 4 adults, two children, and all our luggage.

     
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Alain on 07/26/2012:
You might want to bring this to the attention of the California Department of Consumer Affairs at http://www.dca.ca.gov Fox has had runs-ins with them before. It wouldn't hurt to also file a complaint at http://www.ftc.gov/bcp/index.shtml too, just for good measure.
bob932304 on 07/26/2012:
Dispute the fuel charge - just make sure you have your receipt that shows you filled the SUV within 5 or 10 miles of the rental return.
Drielli on 10/01/2012:
I am having a problem with this company in San Diego too. OMG, I can not understand the extra charges and the obscure clauses of the contract. They are not transparent with customers. They lead us into error! We rented a car for 3 days, and paid 218 dolars with insurance and gps, and in the end, we decided to extend, for more 7 days. I called the customer service, and the stupid women told me that they would charge only 10 dolars per day only, not 16 dolars as the 3 initial days. When I was returning the car today, I was thinking of extend again for 5 days more, but we found out that the women on the phone was crazy, and the real rate was 26 dolars. The employee was so rude, and he did not understand any word, he is not an English Speaker. Guess what? That stupid women's name is Gabriela "Something", she is not from the USA also, so she does not speak good English, and always does a mess because of that. But in Brazil, when the employee does a mess, the company is responsible for that. To top it off, they charged two times in different credit cards! They said that the first one was not working, or didn't have any founds, then we gave another card, and they charged. I thought it was OK, but I called my Bank and checked on the internet and I find out that Fox charged twice, firstly in the Master Card, and after in Visa!!! And they refused to refound us. They are not professional. The management just said: "This is America, darling", as he was from The United States. No offense, but he even is from the USA, and was trying to put the blame on the country. People warned me about some kind of immigrants who used to live taking advantages of tourists! I am a lawyer, so, they did mess with the wrong person. I will call the police today and a Californian lawyer, to solve this problem. I think they used to take advantages from tourists, because they thint that tourists don't used to check the bills, and the credit card things. I hate this company!!!!
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What to Expect
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I have been a customer of Fox Rent A Car for almost 2 Weeks. I have run into SEVERAL unpleasant experiences!!! I am now on my 4th car and unlike Thrifty Car Rentals, when I extended my contract I am NOW BEING CHARGED $10 EXTRA!! Whereas Thrifty would have changed my rate from Daily to Weekly (or monthly depending on how long I kept the car. Also My 1st car, Chevy Malibu, the breaks were bad and it needed an oil change, I "Swapped" for a Camaro, and had problems putting a last min car seat in the back so came back to "swap" for a full size car (the original booked car) and there was nothing but PREMIUM or LUXURY cars on the lot... NOT WHAT I WAS LOOKING FOR!!! I ended up waiting 2 hours (one employee even stated that they had gone to lunch came back and I was still standing in the lot!!!) I left with a Chrysler 300, I went around the block when I noticed the gas tank was HALF A TANK!! I'm expected to bring it back on full, I expect to receive it on full. I took the car back they filled it but then I had to wait another 30 minutes for the paper work because they failed to give it to me the first time and I need it to get on and off of base!!!! (my husband is active military and I am retired military.) I returned the next day, the 300 was not what I wanted and had several problems with the actual car! I am now in a Nissan Altima I hope that this car is worth the $1284.00 I am being charged for 2 weeks!!!!!!!!!! This is the worst company I have ever rented from and Will NEVER RENT from them again because they have not accommodated me to a degree that I believe acceptable.
     
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