Horrible policies, cold employees, despicable company.
OREGON -- My poor parents, like good little Americans, purchased a converter box from Fred Meyer in Gresham, Oregon. They purchased it just before the crossover was supposed to happen, but then it got delayed several months since nobody else was purchasing the boxes. So now the crossover happens, and they find out they have a defective box. They took it back, with the receipt, to the store in Gresham. They said they could make an exchange in the store in Tillamook (since they had some of the boxes left). Well, they decided to make a trip out of it and go to Tillamook (2+ hours away). They arrived that evening and were told that the person who could help them would be in the next day. Well, the next day they went in and the very cold woman (manager) in the electronic department told them too bad, they will not give a refund OR exchange. This company sells defective products and has TERRIBLE ethics. Never, in a billion years, will me or any of my friends/family purchase another item in ANY Fred Meyer. Never in my life have I had a return I tried to make rejected. What Fred Meyer did to my parents is despicable.