Fred Meyer Consumer Reviews - Page 3

CLACKAMAS, OREGON -- My daughter and I were shopping at the 82nd drive Freddies about a year ago, and a wonderful employee (his name was **) helped us track down a certain craft for my daughter's science project. He must have spent thirty minutes calling stores all while helping countless other customers with ease and grace! Once he helped us with the product, my daughter said "you are very good at your job" to which he replied "it's what I'm born for." Recently I visited again asking of him, and management said he was terminated for being too customer conscious and being awesome. Why did this happen to the Lord's gift to customers? Will only shop at Wal-Mart now!

FLORENCE, OREGON -- We had just gotten paid two weeks ago and bought some clothes, along with some groceries. We are daily shoppers at the local Fred Meyers and are constantly using our rewards card. We had bought 3 pairs of pyjamas, for me and my kids. All 3 pairs did not fit so we went in and tried to return them. The lady behind the counter was very rude to us. She wouldn't allow us to return the clothes because we had washed them, even though we don't go home and just put on clothes, we wash them first. She then went on to tell us there were stains on the clothes even though there was nothing on the clothing.

She then proclaimed that it was our fault for choosing the wrong size and it was our responsibility to check what the clothes were made of. Even though the sizing was wrong she said it was our fault. I wouldn't leave until I got MY money back for faulty clothing. The lady only returned 3 items out of 6 and said the other 3 were not on our rewards card. WE WILL NEVER SHOP AT THIS FRED MEYERS FOR CLOTHES EVER AGAIN. They were very rude, and made this whole experience very bad for us, especially the fact the women blamed us for their faulty products.

GRANTS PASS, OREGON -- On February 20, 2006, I visited my local Fred Meyer to pick up some groceries for the week and a pair of computer speakers. While doing the "self check out cashier", we had made the usual "mess up" on the first item and had to have the cashier come and help us continue on. She approached us with the attitude like "you're a idiot...go home!" No problem there. We finished and paid up but we had forgotten to ring up a HUGE box of muffins (Way too big to fit under my jacket, I might add!) We were continuing on to the electronic department to purchase said speakers when we were stopped by the "self check out helper" (and I use that term loosely!!)

She glared at me and said "didn't you forget something"? I looked at her like "oh ya, I guess I did! OOPPSS! My husband and I started laughing and started to go back and run the muffins through the scanner. In the mean time, she glared at us like we were thieves. We caught her glance at us and said to each other "forget it". Now I don't even want them. We put them down and proceeded to the electronic department (with groceries and shopping cart in tow. I mentioned to her that she would have a better day if she (**) wasn't such a "**" about people's mistakes.

We encountered 2 of our friends before we got too far and got into a conversation about the "incident". Before 5 minutes were up we were both confronted by the store security people (2 of them)!!!! They interrupted our private conversation to let us know that they didn't allow the other word for "**" to be said in their store. We were treated like common thieves!!! We were humiliated!!

By the time we got to the electronic department, I had given it thought (probably too much) and asked to speak with someone of "Importance" about the incident. Here come a store manager (female) and 3 THREE security people!!!!! I told them the situation and said that I refused to be treated with such disrespect by their store employees!! And, on top of that, humiliated in front of my friends. 2 more of our friends stood and looked on (a total of 4 now) and saw what went on.

My point is that I could have paid for those muffins anywhere in the store that I wanted to. I was not a thief until I walked out of the store! The cashier at the electronic counter also agreed with me. My husband has long hair and I have bright red hair and a nose ring (we have a professional band). I can't help but wonder if "**" copped the attitude because of our "appearance" to her.

These things that happen are VERY unfair and are, in my eyes, repulsive. She most definitely needed a "nap"!!!!
My shopping days at Fred Meyer in Grants Passm, Oregon are LONG GONE!!! And so are the shopping days of my 4 friends that witnessed the entire incident. What ever happened to courtesy and respect? Sure makes me wonder!

KENT, WASHINGTON -- After work I visited my local Fred Meyer (a store I shop at several times a week) to pick up a couple of grocery items, hair care products, a few items of clothing, etc.

I chose to stand in (the often very long) line rather than use the u-scan as the female that is usually there manning them never fails to be rude to me. When using them in the past; I once accidentally stepped in her path, I move out of her way and apologize with a smile only to be referred to as a ** under her breath. Another time, I had the audacity to use the cash-back feature on the pin pad. When I approached her with my receipt to obtain MY cash, she rudely told me that she was not a bank and suggested the next time I "ask her first before assuming I can withdrawal money"!

On this day, I stood in line, then when I got to the belt, I unloaded my items then started flipping through a magazine while awaiting my turn. Unfortunately, she was promoted to cashier but since my items were already unloaded I decided to stay in that line. She was ringing up a young family and there were 3 teenaged boys were in front of me when I heard "Hey". I didn't look up as I didn't think anyone was referring to me. I heard it again and one of the boys tapped me to tell me she wanted my attention. I looked up and she handed me the closed sign, with a curt "put this over there" (there was another man behind me). I did as I was instructed then went back to the magazine.

As she rang up the young men, I heard "Is this on WIC?" Again, I didn't look up as I assumed she was talking to someone else. She repeated herself, this time, louder and sounding more frustrated so I looked up out of curiosity to see who she was taking to so rudely. When I looked up, I noticed the 3 young men and the cashier staring at me, all waiting for me to answer.

I was completely humiliated (before everyone assumes I am snobby please understand, I use the word humiliated because of the disgust in her tone and the manner in which she chose to ask such a question - loudly and in front of several people and it wasn't even my turn to be rang up - one of which anyone would feel the same). I responded, with equal disgust in my tone with a curt "no!" then went back to my magazine. When it was my turn to be rang up, I asked her why she asked that and she responded "all WIC mothers buy the same things". Said things, I assume, was my milk and Apple Jacks (the only food items I had among a bill that totalled $286).

I've let this female ruin my day many times simply because I didn't want to put forth the effort to complain but I feel I need to finally say something. Unfortunately, the location of this store is very convenient but I will definitely make sure to never have to deal with her again!

CORNELIUS, OREGON -- I have shopped at Fred Meyer for many years now. However, I am now looking for a different grocery store. Checkout lines have been horrendous of late and Fred Meyer seems to refuse to add checkers to alleviate the congestion. The store appears to be trying to force customers to use the self-checkout lines. I refuse and will be looking for a different grocery store in our area.

MILWAUKIE, OREGON -- I have shopped at Fred Meyer for 23 years and I'm thinking of changing. They don't have the selection they used to. There is no one in the aisles to help you anymore. I won't use the automatic check out which is usually very backed up anyway. There's usually only two checkout lines open and they're very backed up. Had a sign for digital coupon but digital coupon couldn't be found. Don't like the direction they're going.

CLACKAMAS, OREGON -- We have been cashing checks at Clackamas Fred Meyer 82nd Dr. Since it opened. One day out out of the blue Certegy Check Services contracted by Kroger did not approve our check but took our debit card from our same checking account number??? So, we will not be going to this Fred Meyer until we get to Willamette National Cemetery for our final rest. Wish we hadn't spent all our money at Fred Meyer, Clackamas Oregon.

SALEM, OREGON -- This morning I got 2 bagels. The line was not busy. The cashier gave no greeting, no smile. Just said: a dollar 45 cents. When I said “thank you”, no response, no smile, no eye contacts. She is not deaf, young and healthy looking. Bad training. Never encountered a cashier like her for 20 years anywhere in the United States.

POCATELLO, IDAHO -- I went to the Pocatello Idaho store at 800 Yellowstone Ave and was as overcharged on an item. I went to customer service and the older female was rude and not helpful. I then asked to just refund me and she was even ruder. Don't shop at this Fred Meyer until they get their act together. Almost every time I go I get overcharged on something. They don't like being caught at it. They have serious employee and management problems. Old, at the last sale date food too. Stay away.

PORTLAND, OREGON -- I have been shopping at this location for almost 15 years. I have always been loyal to this store and only go to others when I absolutely have to. Now, I hate to complain about people at stores, but Lordy, this store stinks now. The current assistant food manager (a large troll looking man) is the rudest person I have EVER dealt with.

Two weeks ago I was shopping there and was looking for some vitamins in the natural food section. It was later in the day, and no one was working there. I waited for a few seconds until I saw someone pass by. I asked them if they knew anything about the product, they did not, so they paged customer service.

Almost instantly a charming young man walked up and asked how he could assist me. There was a short girl with him, who seemed to be new because she was listening to his every word. Both of them assisted me finding the products I needed, and when they didn't have a product in their department they took me to another section of the store and showed me where they were.

As I was leaving the store, I saw them straightening up a cooler near the self check out. As I got closer someone in management (I later learned it was the assistant food manager) walked up to them and told them to stop working together, go fill the milk, and start working. The girl walked away quickly but the young man stayed and continued to clean. Even though they had just given me excellent customer service, he treated them both like nothing at all.

This was not the only time I have seen this man be rude to employees. Last week this same man was telling another young man to "work faster" and when he was done "redo all the areas he didn't do properly." He then went on about how the food department looked like crap and none of the closers from the previous night did anything right and that he was going to have to take time out of his day to fix it.

He walked away and the young man he was talking to started to complain to another young man in the aisle about how the manager always treated him terribly and he couldn't wait to go back to school so he didn't have to deal with the (and I quote him) "Douchebag manager."

I have never felt like never shopping at a store this much. I love Fred Meyers, but hate the way the lower level employees get treated. All the cashiers have fake smiles on, and anyone in the food department look miserable whenever I shop. Something has to be done. Bring in new management so I can have my old Raleigh Hills back!