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False Advertising During "Grand Re-Opening"
Posted by on
LYNNWOOD, WASHINGTON -- I was so excited to see a great sale on pork chops advertised in the "grand re-opening" sales flier for my local Fred Meyer. Although I do not generally shop at Fred Meyer, this coupon for boneless pork chops for 88 cents per pound caught my eye. I struggle to find enough money to feed my family so I decided it was worth going to the store to shop for my pork chop dinner there. I also took the sales flier to my parents and they decided to make the trek over there with me. When I arrived in the meat department and found the packs of pork chops a bunch of shoppers were huddled around it. I figured the crowd was due to the great deal on meat, but then I noticed a small note on the refrigeration case apologizing for a "misprint". Basically they were not offering the pork chops for 88 cents per pound but $2.50 per pound!!!! How is that a miSprint? The numbers aren't even the same. Clearly it was just a ploy to get people in the door. Everyone was clearly as upset as I was. Several shoppers said we should get some signs and protest the false advertising. I finally went and found a meat department employee and asked if they would honor the coupon that I had brought from home. I got the snide remark "it's half off the regular price of $5.00 per pound, what more do you want" with a laugh. I said what I would like is for Fred Meyer to honor it's own sales flier since this mishap is clearly not my fault but the store's. She walked away like I was the one who was crazy. Needless to say, I did not buy the pork chops nor any other meat. I wouldn't have bought anything at all except I brought my parents with me and they needed a couple of things. All in all I will not be back, highly disappointed with the false advertising and lack of integrity of the Fred Meyer store.
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unhappy999 on 10/28/2010:
Unfortunately, there is usually a disclaimer somewhere on the sales paper that they are not responsible for prices that are in error. Next time you see a sale price that sounds too good to be true, make a phone call and see if its correct and if they have the item. It could save you a wasted trip to the store.
Anonymous on 10/28/2010:
I can understand being upset about a misprint, but did you really think the store would be selling pork chops for 88 cents per pound? I would have been skeptical when I got the ad. Mistakes happen. I hardly think its worth complaining about. Now if this happened on a weekly basis, then yeah, Id be a little bit more upset.
jktshff1 on 10/28/2010:
What they said, but you would think that the store would have offered something in return.
Venice09 on 10/29/2010:
Just because 88 cents is not even close to $2.50 doesn't mean it wasn't an honest mistake. I doubt they did this just to get people in the store. It wouldn't make sense to annoy customers that way.

A very low price is not always too good to be true, especially if it's in the form of a coupon. I get some really good deals with flier coupons. But misprints and mistakes can and do happen, and unless it happens frequently, I wouldn't boycott or badmouth the store. Yes, it's disappointing and inconvenient, but it's not the end of the world.
werelucky on 10/29/2010:
It could have also have been someone at the place where they print the circulars changed the price because they didn't like Fred is wrong to assume that they are guilty of false advertising. If something seems to good to be true, then it probably is.
employee on 06/20/2012:
I work at a Fred Meyer Store and our director would not stand for that. He had every employee watch a video called 'give 'em the pickle' so we know that we need to go the extra mile for our customers.

The video even states that without customers we would not have our paychecks, and that the customer is the boss. I am sorry your experience was disrespectful, and very upsetting. Not all employees or stores are run that way.
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Posted by on
SEATTLE, WASHINGTON -- I work for King county I assist a disabled, deaf amputee. He has very little support and few funds. I've been shopping for him for the last five years. I receive a check from King County and I take care of the gentleman's shopping. He also receives some state funds on a debit card. The debit card has been read as zero funds that last three times I've used it. After running it again it has shown sufficient funds. I explained this to the employee who called a manager over and both said it had no funds - which I explained was not possible as last week when the same thing occurred it was run again and had 58 dollars on it and less than 8 was used.
Every time I shop I am looked at with suspicion and the manager is called over to look over the check and ask for ID. I've learned to tell them it's a slash five and they look at me like it's their first day.
Tonight I was told the card had one dollar on it and the check could not be accepted as the check was written to client before crossed off (initialed and filled out to Fred Meyer) So the client - did I mention he's deaf and is missing a leg and is mentally handicapped? Yeah that guy he's got no food this week.
Every week I go through this song and dance and holding up the line -
but this week perhaps because it was near closing time they chose to let the food in the cart rot rather than go to the trouble to work through their incompetence -
Can you not develop a better system to manage a dynamic that's been occurring consistently for the last five years?
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Anonymous on 07/29/2010:
That sounds pretty rough. I hope they get this straightened out soon. I would not like to know someone is possibly not eating because of a "glitch" in someone's system.

On another note, perhaps a new card is needed. Sometimes they don't work properly for one reason or another. I've had that happen to me, even though I had a couple of thousand in the account.
momsey on 07/29/2010:
Can you possibly shop somewhere else? That's pretty horrible.
momsey on 07/29/2010:
P.S. chevy, no, the churches and local community didn't take care of people like the OP's client. They were put in institutions and drugged out of their minds. They didn't get a chance to have close to a real life. No, I'm not socialist and I don't agree with the direction things are going right now, but your comment was way off base.
Helpful on 07/29/2010:
I'm glad to know someone is able to help this gentleman out. Why would you continue to return to the same store you've been having the problem with week after week? My guess is because you realize you'd receive the same issues at other stores as well. I would think that any store is going to second guess you as to using someone else's card. As for the balance, I couldn't tell you other than the balance is being read as to what it is. Try a different store to see if you do get a different response.
BEJ on 07/29/2010:
Do you have power of attorney for this gentleman? Perhaps a letter from the bank that shows you have authorization to make these purchases--I wonder if that would make a difference? Then again, I just might shop at a different store
Starlord on 07/29/2010:
Shame on Fred Meyer! We live in Chehalis, and are familiar with their store in Olympia. This kind of treatment toward someone who is disabled is pathetic. The Washington state Attorney General should be addressing this instead of plotting to boycott another state because of its laws. We need some good Washingtonians to picket Fred Meyer's locations until they get off their duffs and treat this poor individual with some respect.
Anonymous on 07/30/2010:
I'm still not certain it's Fred Meyer--but possibly the card is not reading properly. I would get it replaced and see if the problem is resolved.
Fred Up! on 06/14/2011:
When and where do we picket? Let's do it!
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Fred Meyers charges full price for items advertised as on sale
Posted by on
I had a very unpleasant experience this evening shopping at Fred Meyers. Many items were on sale, and my husband and I picked up extra quantities to take advantage of the reduced prices. At the cash register, we unloaded our groceries and other items on the belt. The cashier began to ring up our purchases. A friend saw me and walked over to talk for a moment. My husband paid for the items with his credit card. As my friend left, I heard the cashier saying, "Oh, I feel like such a dolt. I forgot to scan your coupons. You ll have to take them over to customer service."

I had planned our shopping trip for the time between work and the start of a favorite TV show. Instead of going home after shopping, however, we stood in line at customer service for 15 minutes. When it was finally our turn, it took another 15 minutes for the full process of crediting us for the $4.67 we d been overcharged. When we got done with all of that, and we were walking out of the store, I looked over the receipt at the remaining charges. It has been my experience, unfortunately, that sale items are frequently rung up at the full price at Fred Meyers. I usually try to carefully watch the prices being rung up as the cashier does his or her job. I hadn't watched this time, and sure enough, the 4 skeins of yarn I had purchased for about $23.00 had not been charged at the 20% off advertised in large signs in the craft department. We d still been ripped off for at least $4.60 even though we'd spent an extra half hour getting reimbursed for coupons that hadn't been scanned.

Several years ago I boycotted Fred Meyers for six months because this kind of experience is not at all unusual. It has been my observation that when I buy a lot of items, and some of them are supposed to be on sale, at least one or two items will always be charged at the nonsale price. This is not the cashier's fault. I object to being overcharged, and I object to having to watch like a hawk to make sure it doesn't happen. I resent even more the embarrassment of having to ask the cashiers, overworked and underpaid though they are, to correct the errors when I catch them before the final total is rung.

Fred Meyers, as a national chain, really needs to do better.
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Anonymous on 12/18/2009:
Asking a cashier to correct a price over charge is what you are supposed to do. We do not always know how much something is. We are not the ones who key the prices into the system. We ring you up. Sometimes when sale items are posted to the system, there is a delay in the time it hits the system.

We do not intentionally try to scam anyone. No retail store does. We do the best we can with sale items and yes in a perfect world things would flow easily and work correctly. Watch your items to make sure the price is correct.

Boycotting does nothing but run you out of places to shop as every retailer on the planet has this happen.
JR in Orlando on 12/18/2009:
When you come to the part dealing with money, that has to be the focus of your attention. You snooze, you lose.
PepperElf on 12/18/2009:
plus... the cashier apologized right away ... even before you said something.

cashiers will stop making mistakes when they are replaced with robots
of course the Robot Revolution will probably end up replacing most other humans too
JR in Orlando on 12/18/2009:
Two people, 30 minute wait each = 1 hour of time to save $4.67 on coupons not rung up. Questionable whether worth the time. Why didn't you just use the coupons the next time you shopped there.

dand1001 on 12/19/2009:
You should ask for the mis-scanned items for FREE. Many stores offer at least ONE item that does not scan at the advertised or price marked on the shelf for free. Also you should contact the regulating body that is in charge of policing such tactics. It is unlawful to fail to honor an advertised price and to not have the register computers updated to properly reflect sale items.
Ytropious on 12/19/2009:
Why didn't you check your receipt while you were standing in line? I mean, you had plenty of time to do so. You could have had it all corrected at once. You seem like you have trouble paying attention to things.
Anonymous on 12/19/2009:
"It is unlawful to fail to honor an advertised price and to not have the register computers updated to properly reflect sale items."

No it isn't. It is unlawful to advertise a price and not honor it. Having an item ring up wrong is not illegal.
kitkat23 on 08/01/2010:
I worked for Freddy's for 3 years and it's so funny to read all these "false advertising" complaints! I swear it was almost every other customer who just didn't read the coupon or the sign correctly and just "assumed" they had the right item. But it's always the cashier's fault lollol. Customers fail to realize that being nice gets them what they want. I always said "no" to the people who came up being disrespectful and ready to fight but did more than asked for the ones who were respectful and polite. I will not give you respect if I don't get it, sorry, and almost every time someone was nice to me but had the wrong item, I changed the price for them anyway; FYI
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Terrible service...all around
Posted by on
TWIN FALLS, IDAHO -- I visited the Twin Falls, Idaho store on 1/9/08 and purchased (3) 2 pack light bulbs that were clearly marked for $3.99 each. Upon check out the cashier (Kelli) rung them up at $7.99 each. After I notified "Kelli" that the price was advertised for $3.99 she said I had to go talk to the manager to fix the price. I had all ready swiped my credit card, so she took the merchandise and dumped it on the "u-scan" managers desk and left.

The "manager" a young 19-ish looking "Coby" asked what the problem was and I explained. After trying to call anyone to look up the price, he told me they were mismarked. I then stated that the sign and the SKU numbers matched and he said the associate could not find the item. I told "Coby" that I would like the price advertised....He sat there for almost 60 seconds hoping I would just take the bulbs and leave.

He then suggested that I go back to the bulb isle and confirm the price, I told him to please have an associate meet me there. When I returned to the bulb isle an associate confirmed the price at $3.99 and told me to tell the manager "we found the price". I refused and said, you need to call and confirm. When I reached the "manager" I said, did she call you and he said "no".

I told him we found the item and it was marked as $3.99. He said, "I don't know how to credit this, I have to call my manager".

Since this is getting so long....20 minutes later the manager credited my card and charged me the correct price. The female manager (I could not see her name tag" was also very gruff and had no service skills.

Terrible customer service. I will share this story wirh anyone who has experienced such service.

I must say I am from Portland, OR (Home of Fred Meyer) and they are the finest store in the Portland area. How does a corp. allow such terrible service from associate to PIC to manager?
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Anonymous on 01/10/2008:
Hi neighbor. I also live in the NW and always shop at our local Fred Meyer. They are truly a great one-stop store in our area.

That being said, it sounds like they need to re-evaluate the training/employees in their Idaho store.
goku on 10/30/2009:
well first returns r supposed to be don't at the customer service desk not U scan and coby was a uscan attendant not a manager...u should have jus asked to talk to a manager right away and if their manager was unavalible ask to talk to the stoe director or manager on duty and I have a lot of issues with how some stores train there cashiers one thing that annoys me is when I koe more about the policies and that then the managers and pics
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Good Customer Service and Fresh Produce
Posted on
Rating: 5/51
SPOKANE, WASHINGTON -- Mostly had good experience with the Fred Meyer located on Thor and I-90 interstate. Their prices are very competitive compared to some of the few local competition like (Yokes Pack and Save-which is expensive, and Yokes Pack and Save who is also very unreasonable with their return policy, their produce is not rotated and not fresh). On the other hand, there are other supermarkets that fall in the middle with pricing and freshnessness. But Fred Meyer places 1st with top quality and reasonable pricing on food.
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Treated like a shoplifter
Posted by on
LONGVIEW, WASHINGTON -- I was looking at shoes and a man kept watching me, made me feel uncomfortable so I walked over to men's wear, there he was again. Everywhere I went in that store he'd follow. I ended up leaving and doubt if I will shop there again. Very rude.
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Molly76 on 12/18/2011:
Why do people let the security bother them? Who cares! If you know they are there, they aren't doing the job right anyway. What do you care about some security person? Go on with whatever you are doing and ignore them.

Personally, I think it is a hoot when it happens to me. I turned around and there was an eyeball peeking at me through the hole in the display case. I said in a whisper, you are really crappy at your job, and the eyeball disappeared. It really was very funny!
DebtorBasher on 12/18/2011:
LOL Molly...Ask the security guard if he'd like you to bring him a rocking chair to sit in. *Seinfeld reference*
MRM on 12/18/2011:
I loved that episode as well!
Starlord on 12/18/2011:
Great response, Molly. I have worked as an LPA, and it is a challenge, trying to surveil someone without them noticiing it. Of course, there is always the possibility that the person you saw has no connection whatsoever with the store, and just happened to be visiting the same departments as you. you need to read my book, 'Paranoia and How To Treat It By Killing Your Enemies.'
trmn8r on 12/18/2011:
Loss prevention has a job to do. If they are that conspicuous, I'd stare back until they went away. If they didn't, I'd ask if there was something I could due to help them, or it they were lost.

They can *treat* you like a shoplifter in their behavior, but they can't make you one.
Anna Molly on 12/18/2011:
How do we know this guy was even in loss prevention?
trmn8r on 12/18/2011:
Good point, Anna Molly. He could be a stalker and/or an impersonator, like our little female friend.
olie on 12/18/2011:
My first thought that this might be someone stalking you, too. I'd go to some place like "Feminine Hygiene" and see if he followed me there.
Although a good number of stores now group condoms with the feminine hygiene products.

I do have to admit that it was fun around Homecoming time. Teen.olie and I went looking for shoes for her to wear, and we saw the same father/daughter combo at the first 4 stores we hit. Shoe department in each. I suggested to Teen.olie that she and the girl could shop together, and Dad and I could grab an Orange Julius and wait for them to text when they needed cash. (If our mall had an actual food court, I might have actually been bold enough to approach the Dad. Mr.olie would have understood. I think.)
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Physical threat by store manager
Posted by on
ISSAQUAH -- We went to the Issaquah store to return an item based on their customer service's advice that we could return it within 6 months of purchase. The assistant store manager not only refused to honor it, but threaten to throw me out of the store when I asked to talk to the store manager or someone who is willing to help me. This is by far the most horrible customer service experience I have ever had.

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raven2010 on 02/27/2011:
from their website:
How long after buying something can I return it?
Returns from our Home Electronics or Shoe Departments must be made within 30 days.
Returns from all other departments must be made within 6 months.

Did you try to return eletronics or shoes??
Ytropious on 02/27/2011:
I was just going to look up the policy too. Seems maybe the worker thought everything was 6 months, but everything is except electronics. Did you buy an electronic item? Was the item in original box or used up? That could also be why they said no...
Skye on 02/27/2011:
What did you try to return? Why have you left that part out, because I think it would clearly help others.
CrazyRedHead on 02/28/2011:
I would have loved to been a fly on the wall to see what really happened.
jktshff1 on 02/28/2011:
Ditto to what were you returning? That is an important item left out of the complaint.
Anonymous on 02/28/2011:
What was the item you were trying to return? I shop at this location all the time, one of the reasons I continue to go back again and again is because of the excellent customer service. I'm curious if you were trying to return an item that did not fall under the 6 month return period and then got upset when you were told no.
By the way...ALL stores want your money.
jktshff1 on 02/28/2011:
jc, vh
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To be fair
Posted by on
SPRINGFIELD, OREGON -- OK to be fair there are some good employees here but in my experience they don't last long for two reasons. 1 since they don't kiss ass to keep their job like the other crappy employees management which is full of people who don't like people at all I should know my friend had the hardest work ethic out there he would get stuff don't even if it killed him but since he never kissed ass to his manager she fired him for (not doing his job) which I never saw him not working this other kid was outside talking on his cell while on the job so feel sorry for some employees their managers get after them often enough that they sometimes take it out on customers or they are the kiss asses.
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Anonymous on 07/12/2010:
It's really hard to take a review like this seriously when you're telling the story from your friends' POV, that happened to get fired. Of course he isn't going to tell you he deserved to be fired, most people don't.

Anonymous on 07/12/2010:
Kiss asses get such a bad name in today's world. Like David Bowie sang, "There's no sign of life it's just the power to charm". If you can get ahead by blowing a little sunshine up the MAN'S ass I say what's the harm?
Venice09 on 07/12/2010:
I know I'm not supposed to say this, but your post is one long sentence, making it very hard to understand.
jktshff1 on 07/12/2010:
Helpful on 07/13/2010:
You may have a legitimate complaint, but it's nearly impossible to conclude with the way this is written. You may want to refrain from using the words "kiss ass" throughout such a review.
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False advertising
Posted by on
ALBANY, OREGON -- I went to Fred Meyer in Albany, OR because I had a coupon for Bar S Hotdogs for 88 cents (4/23/2010). I went to the checkout to buy them and was told they were $3.00. The reason given was that I had a package of "beef" hotdogs and the ones on sale were "meat". I pointed out that "beef" is a form of meat. The clerk then said that I could only get "meat" hotdogs for the sale price because the "meat" hotdogs included "by-products". This coupon was clearly false advertising. Since when is beef not a form of meat???
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Anonymous on 04/23/2010:
If the packaging on the hot dogs differentiates "beef"on one and "meat" on the other, then it is not false advertising because what was advertised is available. If the packaging says turkey hot dogs, beef hot dogs (etc), but no packages that say "meat" then you were definitely misled.
Starlord on 04/24/2010:
My wife and I had a hot dog stand in Arizona. While technically, beef is a variety of meat, the labelling diferentiates between all meat and all beef. If the all meat was what was on sale, you are not going to get the all beef for the price of all meat. It is not false advertising, because the packages are clearly marked. You are trying to split hairs and get $3.00 dogs for $0.88. Ain't going to happen.
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False Advertising
Posted by on
PORTLAND, OREGON -- I have only shopped in Fred Myers once or twice before because I live so far away from one, but I really liked the selection, so when I was looking for a particular item (water shoes) and I was in the area, I stopped in.

Imagine my surprise when I see that they have only one pair left... in my size... and it was marked 60% off lowest discounted price. More surprise when I saw that these shoes were marked both on the box and a tag stapled the sole of the shoe at $35... so 60% off of $35 is $14... I HAD to get this deal!

So I grabbed a few other things I needed and headed to check out... Well when the cashier scanned the box, it came up the $54 original price... I explained that it says $35 on the box and there is a tag on the sole of the shoe at $35, and it was marked as 60% off. So he had his manager run back there and verify.

She seemed upset to be bothered, came right back said she couldn't find anymore, just discount the $54. So I took my items to the customer service counter and after waiting in a line for 30 minutes asked them to ring it up the way they have it advertised. She said that her manager said they couldn't do it, so I left all my items and went to Big 5.
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MRM on 07/27/2009:
Awesome Tidbits: Fred Meyer, originally of New York City, opened his first public market at the corner of Fifth and Yamhill in downtown Portland, OR in 1922. In 1928, Mr. Meyer opened the first self-service drug store.
madconsumer on 07/27/2009:
mrm, no opinion on the review?
DebtorBasher on 07/27/2009:
Mr. Mike...put those Snapple caps back on the bottles!
Anonymous on 07/27/2009:
I want what MRM is smoking.
DebtorBasher on 07/27/2009:
Good for you Kidding...I wouldn't give in to them either.
DebtorBasher on 07/27/2009:
Wally, you always want what you can't have!
Anonymous on 07/27/2009:
Chex mix, who are you. Or which member were you previously.?
Anonymous on 12/18/2009:
Depends on the actual sale tag though. Some stores have certain tags for certain items and if the $35 tag was not the correct sale tag for shoes or clothing items, that tells the manager that someone either made a mistake or a customer tried to pull a fast one.

Instead of leaving your cart you should have calmly asked why they would not discount the sale tag on the bottom. THEN if the answer is not reasonable, leave.
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