Maybe it's something in the water, but we have had to replace our water heater more times than we can remember, all while under warranty and all from Home Depot. The last time the replacement brand was out of stock so Home Depot gave us a General Electric unit with an eight year warranty. Lo and behold, it started leaking yesterday, after only three years of use.
My husband contacted GE, and after providing some basic information and doing some simple troubleshooting, it was determined that the unit would be replaced. No excuses, no weaseling, no mind games. Just an authorization for replacement. So, off to Home Depot he went with the old tank and back he came with a new one. The overall process was fairly smooth, with only a few glitches that were quickly resolved.
This is the way customer service should work. General Electric and Home Depot together turned what could have been an expensive and inconvenient ordeal into a painless process. Now if we could just figure out why we go through so many water heaters!
NEW YORK -- After 5 years and 8 service calls, the control board catches fire. We have replaced this board previously under GE Appliances service plan in 2008. In 2011, the same control board catches fire 5 weeks out of warranty. After sending pictures of the damage which clearly shows that the control board does not meet UL safety requirements and the fuse not blown, GE will not do anything but offer a replacement board at a discount or a $75 gift card. If you have this model PLEASE CONSIDER REPLACING BEFORE THIS CAUSES A FIRE IN YOUR HOME!!
I will never purchase another major appliance from GE. The pictures taken of this catastrophic burning of the control board is being sent to Underwriters Laboratory for their evaluation. GE does not take this seriously.. There should be a recall of this model.
I bought the G. E. toploader infusor model washer in Sept 09. It was marketed as an energy saver. After four months of watching my clothes go through cycles of wash, rinse, spin and come out twisted, wrinkled, covered with lint and detergent residue and looking worse after washing than before, my energy is depleted. After acquiring skin rashes from detergent and probably soil retention, I'm out of patience.
I was skeptical from the start when I saw the amount of water versus the size of the load that supposedly could be accommodated by this machine, but I continued to try all the manufactures “remedies” for “problems”. I tried different combinations of water level, soil level, etc. Nothing made any difference. On January 24, 2010, I called GE to ask for a refund or different machine. I had explained that there was nothing malfunctioning in the controls, but the machine was not accomplishing what it purported to do, i.e., CLEAN CLOTHES. I was told a repairman would have to determine manufacturer's defect and then issue an authorization.
The repairman who came the following day, wasn't interested in the fact that the machine doesn't do what it's supposed to do. He disinterestedly explained that as the repairman, as far as he could see, everything was working properly. He took the load of clothes I saved to illustrate my problems with the machine and “arranged” them around the drum, explaining as he went, the process, as if I hadn't been doing exactly that for four months.. He was just running a demo, ignoring the crux of the matter. He opened the lid now and then pointing to an item of clothing that was floating around the surface of the water., to illustrate that the machine was indeed “cleaning”.
I disagreed and said so. The water barely covered the clothes. Again, he wasn't interested in the fact that no matter that the mechanics responded to commands, there were no good results coming from the actions. He did not wait for the load to finish. It took too much time. He simply advanced the program and declared his work finished.. He told me my complaints needed to go to customer service, not him. He wasn't interested in seeing the results of his “experiment”. The clothes were still wrinkled and covered with residue and lint, when I took them out.
The repairman also said the “large” and “super” water level designations gave about the same amount of water, so it didn't matter which you used. What??? Same thing for the fabric softener, either choice gives the same amt. So in other words, the “extras” on the dial are deceptive, giving the impression that there is an added advantage to this machine. Their true function, it seems, is to provide the repairman with something to point to as a remedy when you give him any particular complaint. One should not have to override or duplicate functions on a new machine, or extra rinse to get the basic results which the machine claims to get… clean clothes.
When I told the repairman there were many complaints similar to mine online, some even worse with destroyed flooring from overfilling machines, he insisted shaking his head no, that he hasn't heard of these things, indicating that I was wrong or lying. It was like talking to a robot. He was totally scripted from which he did not depart and his attitude was galling.
Finally when I insisted that he must, as a company representative, show at least some concern that there are inherent problems with the performance of this machine, he told me this machine does not have a deep rinse, but just a spray rinse. That was his defense. He had no concern for the very real situation, that I was stuck with a farce of a machine that does not produce. His standard response was to refer me to customer service, which did nothing but use his evaluation (no malfunction) as their rationale for refusing a refund or replacement.. So much for results.
But it wasn't lost on me that in spite of his dismissive attitude, he was well aware of every problem I presented.. He had heard it before.. For every problem I had, he pointed out an option. Residue? Use HE liquid. I never used anything but HE liquid. So that was no cure.. Skin rash from residue? Use second rinse.. No, I shouldn't have to use a second rinse to offset a brand new, inefficient product. In the end, he claimed that he was being abused. If not so egregiously insulting, it would have been hilarious. Surely, a customer stuck with a ‘lemon” of a machine because the manufacturer refuses to acknowledge its defects, has a far more legitimate claim to abuse.
I regret that I bought into the “energy saver” farce. I guess it all depends on what “energy” is. This washer uses more energy with all the extra steps, rinses, washes, etc. necessary just to get it to do what the agitator with a couple of dials did routinely. Then there is the “energy” used in the “aftercare” of the finished wash to remove lint, residue, etc from the clothes, and try to reduce the twisting and wrinkling.
This interaction with G. E. has been infuriating. I would never again do business with or buy a product of any kind from G. E. A company that feels no ethical responsibility towards its customers, reflected in the dismissive attitude on the part of the G. E. repairman deserves to fail.
UNKNOWN -- 4/21/13: Got declined at a vending machine to buy a $1.50 soda. Had $2000 of credit limit available to purchase. 4/22/13: Spent 1 hour and 32 minutes on telephone trying to speak to a credit card representative at GE/Paypal Extras MasterCard regarding issue. 1:45pm - Called "customer service" number on the back of my card, got stuck in endless IVR loop with no ability to opt out to a customer service live person.
1:55pm - Called "customer service" number on Paypal site along with an assigned 6-digit randomly generated code issued on website to use for better/faster routing of my call. Once again got stuck in endless loop with no ability to opt out to a customer service live person. 2:05pm - Called PayPal's main number after a third venture through an automated system, finally was able to get to a live person. They looked up my account and said "they could only help me with my PayPal account, not my PayPal MasterCard. They nicely (or as I thought) transferred me to the "correct department".
2:15pm - Transferred to 2nd person. Not sure whom I got transferred to but they immediately said I was in the wrong place and transferred me to the "correct department" (or so I thought". 2:20pm - Transferred to 3rd person ("**"). ** looked up my credit card number twice only to tell me, guess what, I'm in the wrong department. I am now in the "Prepaid MasterCard" department for Paypal. She further tells me that "she cannot help me", that I should "hang up, call back and start from the beginning" as I called the wrong number.
I informed her that I didn't call the "wrong number" but was in fact transferred by another Paypal employee, she restated that "she cannot help me, that I should hang up and call back"??? After a multitude of going back and forth, I of course asked for a supervisor only to be told that "there isn't a supervisor". I said okay a manager then, she said "there is no manager"???
I then tried another approach and asked "who do you report to", she replied "nobody". I challenged that and her final response was "I report to the company". I repeated that back to her to be clear I heard correctly and said "you don't have a supervisor or a manager and only report to the company?". She said that is correct and reminded me that "she cannot help me". I then asked to be transferred to any person in a management position and she replied "they cannot help you"??? Astounded I said okay let me hear them tell me that. (of course they wouldn't tell me that right?...let's see).
2:47pm - Transferred to 4th person (**). A female who when asked identified herself as a manager. At this point to be safe I asked her for her name and ID number before proceeding to have to explain my customer service issue and the path I went to get to her. I also requested the ID number of the previous employee (**) who was terribly rude, short and inconsiderate. She tells me "I doesn't know, you should have asked her that before she transferred you to me"...HUH?
I asked "Aren't you her supervisor or manager?" She said "No". I asked "Are you a member of management?" She said "Yes, I am a Manager." I'm thinking great, I'm going to be helped finally, I've reached someone in management and they'll make sure I'm taking care of. Wrong. ** now begins to tell me that she "cannot help me". Also said that I should hang up and call another number to try again"? Huh? This is a manager?
I ask if she can directly transfer me to the "correct person"...reply is "No". I ask if she can directly help me...reply is "No". I ask if she thinks it's okay to treat a customer like this, especially after what the customer has clearly been through with 3 other agents? She said "well you're calling the wrong department"...seriously didn't she listen to any of my story about how I got to her? Now for the height of the call...The "MANAGER" - ** - ** apparently decided she had enough of me (the customer asking for help) and just hung up on me, disconnected the call.
Wow! After the long career in customer service if I were monitoring these calls on the phone system for quality assurance or training purposes this call would serve me several purposes: The ability to protect my customers from poor customer service from some obviously uncaring customer service employee and manager. The need to walk down the hall to Human Resources to initiate an immediate termination of these employees and removal from the call center floor. A great training for new employees and retraining of existing employees on how never to ever handle a customer.
Still unsure as to how to resolve my credit card issue. After I take some blood pressure medication, go for a long walk and ask God for forgiveness for my thoughts I might try back in a week or two. Until then, what was my "Primary Card" is now removed from my wallet and placed in a desk drawer at home for some future consideration.
The card was a fine card, the associated customer service or lack thereof if ever needed is the determining factor for the discontinued use of this card, inability to recommend GE or Paypal and need to find assistance in resolving my issues.
**To expedite a response, please provide Reference code DM 042313_m3c_rockysacco**
I'm sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at firstname.lastname@example.org with your name and phone number. A member of our consumer advocacy team will call you to assist.
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NAPLES, FLORIDA -- I purchased a brand new washing machine by General Electric, however my understanding is that all brands are doing the same thing so the spotlight is not entirely on GE. Top loading washer - nice large tub, however the tall agitator had dwarfed. To that, I figured a revision was warranted after some testing had concluded that a tall agitator did not help to get the clothes clean. Wrong!!! You can't test these machines out in the store - once it's home and it's hooked up - you are saying to yourself, "where is the water?" I put 3 bath towels in the machine - had intentions of doing a large load. The agitator barely moved, but that's not the worst.
When I opened the top lid - - there was only about 2 inches of water in this large tub. That's it - that's all you get. The tub is huge - so it allows you to believe that it's designed to accommodate a large load - but there is no water. The items were literally sticking up in the air - out of the water - as the lid says, "this is normal." How can anything get clean, if it can't get into the soapy water??? How can the load be submerged into the soapy water - if there isn't any??? What's more - there is nothing you can do to override this machine's decision NOT to give you any more water. I spoke with GE about this, they said that the EPA is in control of this. Something has to be done.
I've now brought my old washer back into the house which I had sent to the garage - I'm now treating it with kid gloves - will not give it away - I'll get it repaired until I can no longer do so. It fills up to the brim - washes clothing with the tall agitator - it's "golden" to me now. I had no idea that the new washing machines (top loading) had been so severely redesigned and not for the better in terms of washing and getting items clean.
It doesn't even truly save water - because people will end up doing more loads of laundry (several small loads) which can be immersed into the water - which causes more electricity for certain and eventually more water. Who wants to have to wash one king fitted sheet in one load, then wash the king flat sheet in yet another load - this could take all day, ridiculous. We're going back in time to where I'll be forced to wash the sheets in the bath-tub by hand.
NORTH WILKESBORO, NORTH CAROLINA -- GE MONEY & LOEWS FINANCIAL have been harassing me for the past several weeks attempting to collect a debt for an account holder with the same first and last name as mine, but is not me, nor my debt. First of all, I have never applied for a LOEWS credit card, nor have I ever owned one. I am not even a home owner, so not much home improvement going on at my place by me. I originally received a letter attempting to collect a debt in the amount of $935.00. I was surprised to receive the letter knowing I had never owned or applied for services through GE, or LOEWS.
That day I ran my credit (and paid the credit site fees out of pocket) to see if someone had stolen my identity and was attempting to use my information to obtain services and credit. I was pleased to find that nothing was reporting to my credit from LOEWS or GE MONEY. I then called GE MONEY & LOEWS FINANCIAL at the number posted on the letter. I informed them that I didn't think they had the correct individual, and they asked to confirm my social security number. I gave them the last 4 digits, which DID NOT match the SS# they had in their collection records.
I then asked to confirm the additional information on the account to see if they had my phone number, or address. According to the rep, they additional information did not match mine either. She stated that it appeared to be a mix up, and that they most likely found my information through "skip tracing" and that she would remove my info and note on the account what she had found. I then wrote what she had advised me to on the letter and returned it as instructed. She stated I SHOULDN'T be getting any more mail or communication regarding the matter. I felt like matters had been addressed accordingly and gave it no more thought, until...
I received yet another letter, and another, and another in the same week. All four letters came after our conversation, so I assumed they were already in the mail, called GE MONEY to tell them that I was still getting mail and send the additional letters back as I did the first time exactly as they instructed me to. Again, the representative told me I shouldn't be getting any more letters, and that she had COMPLETELY removed my info from their system (which apparently didn't match what they had on record, that they magically denied having every time I called about the letters).
So, the next week I was happy to see that no more letters came from GE MONEY or LOEWS FINANCIAL. However, at this time they started in with the harassing phone calls. So, I had finally gotten the letter issue handled and they started calling me instead. The issue I have here is that I gave them my phone information so they wouldn't call me, and then I started getting calls, so it was easy to assume that they had started using the information I gave them to continue to harass me for a debt that isn't even owed by me, or anyone I know.
I nicely requested each time they called me that they review their notes on the account and that they kindly see that I stop getting these types of calls, and that it was getting pretty old after having received an average of 4 calls a day to my cell phone over the course of the week. Each time I got a new representative who called me, I told them the same thing, and was as polite as I could be (not my typical reaction to these mistakes, but I was trying to be nice).
Each time I was assured that my information was out of their system, and that they have no record of me in it, and that I wouldn't be receiving any more calls to my cell phone. At that time, I was under the impression that things were handled and that I wouldn't be getting any more calls. Not so lucky...
The next week, and weekend. I was again surprised (getting harder though since now nothing would surprise me from these people) to get another call, this time it was on my home phone, which I don't even give out or use for any reason. The other funny thing, is that my phone bill for my house isn't even in my name, it's in my roommates name. I was literally steaming as I was trying to spend Valentine's Day with my sweetheart and during our movie, the damn COMCAST caller id kept popping up saying it's GE MONEY calling. Arggg.
At this point I had had enough from these people, and felt like it was not borderline harassment anymore, but was now full-fledged harassment. I immediately phoned the number that was calling. I asked to speak with a supervisor, got a new person, asked to speak with their supervisor. When I finally got to the person who told me they were as high as I could go, I explained what was happening (basically everything I wrote above) and that I was not happy at this point about the way this matter was being dealt with.
I then told the representative that if I got even ONE MORE call, period, that I was going to write reviews and pursue the harassment by any means necessary including via my State's Attorney General (Rob McKenna), the Better Business Bureau (BBB), the FTC and Online through review sites, blogs, forums, Twitter, Youtube, etc. and any other way I could find. She nicely listened to my rant and assured me that AGAIN, FOR THE TENTH TIME, that I WOULDN'T receive any more calls, either on my cell or at home. And that after 30 minutes I FOR SURE wouldn't be getting any more calls to any of my numbers.
She also attempted to transfer me to the Fraud Dept. so that I could have them investigate the matter from their end. I am not sure why she suggested that, but figured anyone I could get to remove my information on their end would be better than taking their word for it. So, during the transfer I got cut off, had to phone back and wait forever to get back where I was. Finally got through and turns out the Fraud Dept isn't even open on weekends. I decided to give them one more chance at this point and went on with my Valentine's Day. Did not get any more calls thank heavens.
First thing on Monday, I phoned the Fraud Dept. to follow up with what the representative and I had spoken about on Sunday. I got on with a very nice gal at the Fraud Dept. that was nice and seemed very helpful. She informed me that it wasn't Fraud, that it was a mix up because that they skip trace for information that may or may not match information they have on record for their accounts. She kept using the word skip trace. To me this whole scenario seemed weird. And had never had anything like that happen before in my 28 years.
She also assured me that my info would be cleared on her end, and that I shouldn't be getting any more calls, unless they run another skip trace and end up with my information again. I told her that wasn't acceptable, and if they were going to use random information like that, that they needed to have a way of removing information that was deemed to be invalid for their actual account holder, that way, people like me wouldn't be getting harassed like I had been. She said she couldn't do anything and that she had removed my information and that I need not worry about calls.
Less than 30 minutes later, on Monday I got another call from GE MONEY and LOEWS FINANCIAL on my cell phone. "Are you kidding me?" I asked. Needless to say, I was not nice to the last person, I told them that this call was the straw that broke it for me, and that I was going to follow through with my promise to report them, review them, and plaster my story all over the Internet. So, that's what I'm doing. I usually don't even write reviews online, nor do I have time to do such things. I just really feel like this is all wrong and that if I don't speak up it might continue to happen to me, and others out there.
If you find yourself in a similar situation with GE MONEY and LOEWS FINANCIAL don't wait as long as I did to start speaking up. Seriously, I tried to be nice and it doesn't cut it with these collection people. If I were you, and had it to do over again, I would have reported it to my State's Attorney General, BBB, FTC and all over the Internet from the beginning. Take my work for it, the squeaky wheel tends to get the grease.
CALIFORNIA -- My wife and I had our washing machine of many years breakdown and went to Sears outlet looking for a new one. We purchased a GE Front loader and had it delivered. We loaded it and found it would not spin. We called for service and after the repair person showed up the following Monday he told us it was not worth messing with and to return it. We went back to Sears and after arguing with them that we do not want more service calls and need a washer we were sold another washing machine that was a top loader and more expensive. We had it delivered and the other picked up.
Immediately when my wife tried to wash her first load the machine went into error mode and stopped. Again we called and were told we would need to go through the service calls. I went back to the store and finally got the supervisor to agree to pick up the washer and refund my money in full. Almost a month had gone by for the service call, deliveries, pick ups and phone calls. After many frustrating days and time spent staying home for deliveries, pick ups and service calls my wife and I headed out to Home Depot which were having a sale on washers. Here begins my GE nightmare.
My wife and I were directed to a front loader GE WHDVH626FWW by the sales person. She stated the machine was new but had been on display. After it was all said and done we would save a little over $200. Yes, again I was drawn to the discounted washer.
This time I called my brother to save about $60 in delivery charges and we took the heavy washer home. We at this point though there was no way possible we could get another broken washer. We were wrong. The washer would not fill with water. I tried to stay calm and immediately called for a GE service repair thinking it may be something minor. We were told by GE to be available on Monday between 9 and 5pm so I stayed home thinking it will just be this one time and probably a quick fix.
The service person came out and stated that he wasn't sure what was wrong but he was going to order a control board and inverter which should fix the problem. He also decided to replace the pressure switch while he was there just in case. He told me that it would take another week to get the part in or he would have fixed it sooner. Two days later the part arrives at the house.
I contacted the Service operator and was told she would update my information showing the part is on site and put me in for first available service. I told her of my past issues and that I had been waiting over a month to do my wash with a wife and three kids. She assured me they would see the call and respond sooner. I waited a day and called to check on my automated call status which still showed the original time. I waited another day and called the service operator but she stated I would have to wait for the first available call.
Monday came which was the date for the service call. I called in to verify my appointment again just in case. I began waiting and waiting but no repair person. I called the service operator and she advised me she would call the service department while I waited. She came back on the line and stated that they were not answering their phone and she could see that they had not responded to other service calls besides mine. She then casually advised me that I would have to make another service call.
I immediately advised her of all the time I had taken from work already for service calls and that they had cost me money and I wasn't free to stay at home everyday waiting for their service people. She again stated in an emotionless voice that I had to make another service call. I did.
The next day a service person called my phone while I was at work and told me he could come over and repair my washer. I told him the part had been delivered last Wednesday and he stated they weren't busy and why didn't someone tell them the part was in. I decided to forget he said that and immediately went home to meet him thinking this has got to be it
He replaced the control board and inverter. Again, nothing worked. He worked on the washer for over 2 hrs but again could not get it to work. He advised me that I should take it back and ask customer relations for a replacement. He gave me the number after printing a service ticket. He told me that he ordered a new motor on the ticket just in case but that I could just give it to the service person when he came to deliver the washer if I didn't need it.
At this point I'm thinking, OK just call customer relations now and they can order a new washer and what else could go wrong. The next day I call customer relations and they tell me the service person is the one who has to call them and order a replacement. She also states he has ordered a new motor and a new repair date and I will have to wait until he comes out. The repair date is 9 days away. She assures me that once he comes out he can call them and they will replace the washer for me. I argue until I turn blue and ask for different people I can call to make a complaint. I was told to go online and make a complaint but I have to wait.
While I'm waiting I go online and write out this long story. I submit and later that day receive a response. It's automated and states that I should call customer relations, who happen to be the ones who told me to call them. The email also states this is an automated reply please do not respond back.
Again the service date comes and I'm home from work. The service person comes in and tells me he must first install the motor before he does anything else. He puts the motor in and nothing works. He calls his service department and they tell him he must replace the door lock and it will be fixed. He does it and nothing. He calls them back for further instruction and they do not answer. He advised me that he must make another service call because he cannot do anything unless they tell him what to do next. I again advise him customer relations told me he would be able to call them for a replacement if this didn't work.
He advises me after we begin having a more casual conversation that GE never wants to give a replacement and they will try and replace part after part until I give up calling. He told me that he once spent over $2000 in service calls for a $49 microwave they wouldn't replace. He then told me what do you want me to do because he was supposed to start re-ordering the same parts again which was normal practice. I had him thoroughly document after some prodding all that was done and his suggestion that it should be replaced. He said he would then call me tomorrow with what their response is.
So this is where I stand. Although I still know I can call my brother back over load up the washer and hope Home Depot doesn't start screwing me around that isn't what is bothering me. What's bothering me is the fact a company like GE who puts decals on their service trucks stating call 1800 GE we care. We care about what!!!! They are a company who appears not to concern themselves with building reliable products or providing at the very least an honest service which leads to a quick resolution for their customers. I will never again purchase a GE product.
Let me preface this letter by first stating that my wife and I are extremely water conscious because we live in a extreme drought ravaged area and there have been no more than 35 loads of laundry run through this machine since the day it was installed. This is also the second one of these models we had installed. The first one was so poorly assembled that it actually tore itself apart during the first load that my wife attempted with it. We have 2 major issues with this washer and either one makes it a useless hunk of metal and plastic.
The first issue is with this machine's capacity or rather lack of same. When my wife uses the Super load option the weight of just 4 bath towels causes the tub to sink down and the pulley assembly which turns the tub is forced onto the floor of the unit causing it to rub and grind metal on metal. This is obviously a design flaw as I have read other peoples similar complaints about this model on the internet. This flawed design problem was confirmed by the repairman who stated that he has seen this same flaw on this model at other people's homes. This alone should because for a recall on this model washer, but there is more.
The second problem we are experiencing is that EVERY time we use the washer it leaks water onto our wood floors from the water inlet located "inside" the washer. Let me be very clear here and state that this leak is not coming from the water supply lines going into the washer. The leak is happening "inside" the washer's inlet. This design flaw as well as the first one mentioned above was shown to me personally by the repairman who looked at it today. The repairman also stated that the reason this was happening was because of "calcification" due to the hard water we have in our area. This again is a major design flaw in this machine.
We owned a Kenmore washer and dryer set for 20 years and we never had ANY hard water problems with the washer and in fact never had ANY problems with it whatsoever! When we moved we, sold our Kenmores and thought we would purchase a new modern and upgraded washer dryer set which would use less water and sadly we picked these units of yours.
We are now left with 2 options as to our laundry. We either continue to use this machine and let it leak onto, and further ruin our floor, and/or let it grind itself into oblivion or we take our laundry to a laundromat. Neither of these options is acceptable.
We are not expecting GE to replace our wood flooring, though that would be an honorable thing to do but, because these flaws are inherent in the build of this unit and will continue on into the future, we fully expect that you will either refund our investment in this washer and have it hauled away or at the very least that you replace it with a model that actually does the job it is advertised to do. Our faith in GE and its desire to build and support a good product is entirely in your hands and we hope to hear back from you on this matter in a timely manner.
Think twice before you purchase anything from GE. Please find below what we've experienced these past 2+ months and still, we haven't got it resolved yet.
Our fridge started acting up since Dec 13, 2010 (not even 2 years after purchased date). Because it is still under the warranty, we called for service. First scheduled on Dec 17 - couldn't find the address; technician was given wrong address by GE rep. Dec 22 - changed motherboard, compressor not running, try to fix.. Still not working.
Between 12/22 to 12/29 - changed motherboard again, still not working. Dec 29 - installed inverter, no cool; still not working. Jan 4 - installed new diverter; waited for 24 hrs.. it finally starts cooling, and it was not working the next 24 hrs. Called and file complaint. Requested to wait for another 24 hrs. Finally, on Jan 7th, the fridge works as what it's supposed to be.
Jan 31 - fridge was not cooling. Feb 1 - called for service, request to send us new fridge; customer service insisted to fix the fridge again (RIDICULOUS!!!). Feb 3 - the earliest date tech. could come out to fix. Tech. didn't have part, ordered and reschedule to fix as soon as the part delivered.
Feb 4 - part was delivered in late afternoon. Feb 7 - called to schedule for service - the earliest date would be Wed 2/9. Feb 9 - received service, fridge back up and running.. for the next 10 days. Feb 19 - fridge was not cooling (I believe it started last night, all food was warm this morning and we had to throw them all away, again.
They have had many opportunities to fix the problem with my refrigerator, and at this point it seems that it is unfixable. Although they are paying for the repair bills for the refrigerator, this still costs me with my time (I've been put on hold while dealing with GE representative / left message and waited for them to call me back, etc.,), lost wages (every time we scheduled for service, we lose at least half day if not full day of work), food spoilage and the added cost of buying prepared foods to eat, not to mention the possibility of food-borne illnesses from improper refrigeration.
The refrigerator needs to be replaced. It is a lemon. Apparently, agent cannot authorize this transaction, however, I am sure that someone within the firm can. Unfortunately, every time I asked who they're reporting to, or if I could call someone else, the agent would never provide me with the info... Somehow, I really like their job.. They can screwed up, being rude, and do whatever they want, and we can't even report their behaviors to anyone!
We have reported this issues to Better Business Bureau and we will seek further legal remedies / bring this matter to small claims court in our area. Do yourself a favor.. DO NOT buy anything from GE. That's my3cents to you.
We used to have GE extended warranties for all our appliances. It used to be a good value. I even got a dead fridge replaced for shipping costs. Then, recently, I needed a repair, and found out I could no longer schedule it online, but had to call an 800 number and talk to someone not in this country. The next repair I had (OK, I confess, I will never buy another GE appliance, but I am keeping the ones I have until they die), the man in the other country (someplace where they speak Spanish) told me he could not find my contract, they would put a work order on it, and to call back in 48 hours.
Well, I had paid for the warranty, I wanted the repair, my appliance was broken, but I couldn't get any service. And, of course, they never called back. Eventually I got a supervisor, after days of calling. The supervisor said they had my warranty, but there were no providers in my area. I still naively thought I was with GE, and I knew there were many GE service people in my area -- I live in DC metro, so to tell me there are no providers in my area is beyond ridiculous.
I got the “call back in 48 hours” routine from them, at which point I pressed a little harder, and found out that they were no longer GE, but another company entirely, who had decided to cut their costs and NOT use high quality technicians, but whatever cheap contract labor they could find. They promised to get back to me, but before they had called me back some 6 days later, I had gotten in touch with GE, got a GE technician out, who immediately fixed the appliance. Then I began the long, hard journey of trying to get a refund on all my extended warranties (I had 5).
Although I had two months on 4 of them and 6 months on one of them, my eventual refund, after hours of phone calls and several letters and e-mails, was about $10.60. When I called, they told me that was because I had actually used the warranty services several times for service calls! GE tells me that when they sold their warranty services to Assurant, they assumed that Assurant would continue using their technicians. Well, like they say, to ass-ume makes an ass out of you and me.
To make it even more flagrant, I continued to get warranty sales pitches from these people in the mail, claiming it was GE warranty protection, with GE service, that would give me peace of mind. There was no fine print telling me that this was NOT GE service. I have kept these notices and all my correspondence, but it only makes me angry.
They took my money, and they cheated me. I am NEVER buying a GE appliance again, and I am NEVER buying warranty service because it can apparently be sold at the drop of a hat to people who are not in your area (let alone the USA), who have no clue about what is going on, who are paid to read from a script they really don't understand.
I live within 15 miles of the nation's capital, millions of people around us, and these folks in some country hundreds of miles away tell me there are no service providers in my area and I need to wait 48 hours before they can find someone? And I get someone 5 minutes later on my own, paying real dollars? Give me a break. DO NOT TRUST GE WARRANTIES!!! The whole thing is a scam!!!