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GE double oven complaint
Posted by Sloaim on 01/09/2006
ATASCADERO, CALIFORNIA -- I have a 3 year old GE Profile Double oven with a convection on top model JTP56WOD1WW. I have had two repairs and the third one is pending. In the past two years the oven has exploded upon turning the broiler on and caught on fire, turned itself on and off until the entire thing shuts down and F7 flashes and now is turning on and off again just one month after the last major repair. This time the oven turned itself on self clean when we were out to dinner and or neighbor broke into our house because all of our fire alarms were going off and they thought our house was on fire. We didn't use the oven at all that day. GE tells me I need another three hundred dollar repair. I have found similar reviews on line. GE tells me I am alone in my complaint.

This oven was over two thousand dollars and I can't get any reasonable solution to my problem. I have spent $500 dollars in repairs.

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Posted by Slimjim on 2006-01-11:
Your situation is unique to other complaints I've seen in regards to the oven actually turning itself on. Even though with electronics, one would think that could happen often, it rarely does. Not that the symptoms matter, your board is bad, and that is common.
Posted by Anonymous on 2006-01-11:
Yeah, it appears something is definately wrong.
Posted by GambrillsGuy on 2006-09-27:
I have the F7 problem with our Double Oven, GE Model Number JTP56WOA2WW. The oven will put itself into "SET" mode then start beeping at all hours of the day or night. Turning off the power for 24 hours to reset it does not work (suggested by the repair man).

The first electronic board lasted 5 years. The second board lasted 10 months. $800 in repairs in the last year. The repairman told me that these boards are heat sensitive. Go figure - a heat sensitive part for an oven.

All kitchen appliances in my 5-year old home were GE Profile series, installed by the builder. All have been a problem with either repair history or performance. I will never buy GE Appliances - EVER!
Posted by dwiser on 2007-01-05:
My oven (model #JTP56WOA2WW) was installed by the builder around 7 years ago, and just started with the F7 problem. The repair man is due here before the end of the day. It sounds like I'm in for a $300 repair.
Posted by arnieg on 2008-08-31:
A permanent fix was developed by Charlie Popeck, a professional engineer. It involves inserting a piece of paper between two ribbon cables to eliminate the possibility of short circuit between the two cables. The 30 minute procedure is described (including photos) at the web site

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Washer fails to perform
Posted by Anathema on 01/28/2010
I bought the G. E. toploader infusor model washer in Sept 09. It was marketed as an energy saver. After four months of watching my clothes go through cycles of wash, rinse, spin and come out twisted, wrinkled, covered with lint and detergent residue and looking worse after washing than before, my energy is depleted. After acquiring skin rashes from detergent and probably soil retention, I’m out of patience.

I was skeptical from the start when I saw the amount of water versus the size of the load that supposedly could be accommodated by this machine, but I continued to try all the manufactures “remedies” for “problems”. I tried different combinations of water level, soil level, etc. Nothing made any difference. On January 24, 2010, I called GE to ask for a refund or different machine. I had explained that there was nothing malfunctioning in the controls, but the machine was not accomplishing what it purported to do, i. e., CLEAN CLOTHES. I was told a repairman would have to determine manufacturer’s defect and then issue an authorization.

The repairman who came the following day, wasn’t interested in the fact that the machine doesn’t do what it’s supposed to do. He disinterestedly explained that as the repairman, as far as he could see, everything was working properly. He took the load of clothes I saved to illustrate my problems with the machine and “arranged” them around the drum, ,explaining as he went, the process, as if I hadn’t been doing exactly that for four months. . He was just running a demo, ignoring the crux of the matter. He opened the lid now and then pointing to an item of clothing that was floating around the surface of the water., to illustrate that the machine was indeed “cleaning” . I disagreed and said so. The water barely covered the clothes. Again, he wasn’t interested in the fact that no matter that the mechanics responded to commands, there were no good results coming from the actions. He did not wait for the load to finish. It took too much time. He simply advanced the program and declared his work finished.. He told me my complaints needed to go to customer service, not him. He wasn’t interested in seeing the results of his “experiment”. The clothes were still wrinkled and covered with residue and lint, when I took them out.
The repairman also said the “large” and “super” water level designations gave about the same amount of water, so it didn’t matter which you used. What??? Same thing for the fabric softener, either choice gives the same amt. So in other words, the “extras” on the dial are deceptive, giving the impression that there is an added advantage to this machine. Their true function, it seems, is to provide the repairman with something to point to as a remedy when you give him any particular complaint. One should not have to override or duplicate functions on a new machine, or extra rinse to get the basic results which the machine claims to get…. clean clothes. When I told the repairman there were many complaints similar to mine on line, some even worse with destroyed flooring from overfilling machines, he insisted shaking his head no, that he hasn’t heard of these things, indicating that I was wrong or lying. It was like talking to a robot. He was totally scripted from which he did not depart and his attitude was galling. Finally when I insisted that he must, as a company representative, show at least some concern that there are inherent problems with the performance of this machine, he told me this machine does not have a deep rinse, but just a spray rinse. That was his defense. He had no concern for the very real situation, that I was stuck with a farce of a machine that does not produce. His standard response was to refer me to customer service, which did nothing but use his evaluation (no malfunction) as their rationale for refusing a refund or replacement. . So much for results. But it wasn’t lost on me that in spite of his dismissive attitude, he was well aware of every problem I presented.. He had heard it before. . For every problem I had, he pointed out an option. Residue? Use HE liquid. I never used anything but HE liquid. So that was no cure.. Skin rash from residue? use second rinse. . No, I shouldn’t have to use a second rinse to offset a brand new, inefficient product. In the end, he claimed that he was being abused. If not so egregiously insulting, it would have been hilarious. Surely, a customer stuck with a ‘lemon” of a machine because the manufacturer refuses to acknowledge it’s defects, has a far more legitimate claim to abuse. I regret that I bought into the “energy saver” farce. I guess it all depends on what “energy” is. This washer uses more energy with all the extra steps, rinses, washes, etc. necessary just to get it to do what the agitator with a couple of dials did routinely. Then there is the “energy” used in the “aftercare” of the finished wash to remove lint, residue, etc from the clothes, and try to reduce the twisting and wrinkling. This interaction with G. E. has been infuriating. I would never again do business with or buy a product of any kind from G. E. A company that feels no ethical responsibility towards its customers, reflected in the dismissive attitude on the part of the G. E. repairman deserves to fail.
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Posted by GE Appliances on 2010-01-29:
This is Megan from GE. I'm sorry to hear you've had such a frustrating experience. Please email me the details (model #, phone #, case #, etc.) at consindsocialmedia@ge.com and I will look into it.
Posted by mom26 on 2010-02-08:
I could have easily written this review. I have had all of the same problems. This is an inferior product. It is not broken because it never worked. GE should exchange these washers for ones that will get your clothes clean and not twist the ones on the bottom into rags.
Posted by mom26 on 2010-02-12:
I was told today to put the dirty clothes on the bottom and go from there. Just another way to say the clothes on the top don't get clean.
Posted by bunnygirl on 2010-03-03:
oh no, i finally picked a GE washer out of three. The first a Kenmore front loader, a beauty, but expensive, so i sent it back, then i went to Lowe's and got a Maytag, 24 hours later it did not spin out the water, back it went, i begin to think now, i will never find a decent operating washer after much research and comparison shopping online, so i decided to choose the GE listed above and boy am i sorry, same complaint, my clothes are ruined, all my sweatshirts and black clothes have so much lint i cry every-time i remove them, residue on black looks bad, i can't afford new clothes,please if anybody out there can advise me, i would appreciate it, i am not rich i cant afford to buy another washer, this pile of junk is not paid for yet.
Posted by Venice09 on 2010-03-04:
I too could have written this review. The washer was a different brand and had a different problem, but the service guy had the same attitude. I've been washing clothes for decades, and in an attempt to convince me there was nothing wrong with the machine, he gave me a lesson on the proper way to do laundry and insinuated that I didn't know what I was doing. I had a feeling he never did a load of wash in his life and was just reciting from script. It was a good thing my husband was home because I was so furious I had to walk away.

My point is that it's not just GE. It can happen with any brand. Buying appliances is a crap shoot. That's why you should research the particular model instead of avoiding an entire brand/company. And even that's not a guarantee. I will say though that if you're not satisfied with the company's customer service, then you should move on to another company.
Posted by 2cent-er on 2010-07-24:
What a shame. they rush this stuff out there and then act like you're crazy.. that tech should have used common sense and told you "look Ms.,obviously you have a problem but until they come up with a 'fix' for this-all i can do is make sure everything's working the way they designed it".. he could have stated on invoice that there is a washabilty problem that is not repairable at this time and customer is completely dis-satisfied..he knows there's a problem, the factory knows there's a problem. you just have to wait it out-until they have a 'fix'. Ge is really good about coming up with the corrections, it just takes time. this doesn't solve your problem right now but stay proactive on this..
Posted by Venice09 on 2010-07-24:
I don't think there was going to be a fix for my washing machine, and I think all the techs that worked on it knew that, too. They were just following orders to string me along so they wouldn't have to replace it under the terms of the warranty. It took a year of my time and energy and lots of inconvenience and aggravation to finally get a new one. Looking back, it wasn't worth it. I would have been better off not buying the extended warranty and replacing the washer myself.
Posted by Walt12 on 2011-11-22:
Posted by musician on 2013-02-27:
I too, bought a GE top loader from Ra Lin in Syracuse NY it has all the problems stated in above and previous complaints. The store refused to give me a refund. I fianlly went to small claims court and was dismissed by a cronyism arbritrator who admitted to never reading my documents of proof, laughed at my exhibit of slimed clothes, and left his provided for document folder on the table for the janitor or whomever..to find at some later date. Im left with the option of contacting the national media maybe Anderson Cooper about this fraud. Anyone with me?? This pile of junk cost $540.00 and is worthless!! I want my money back!!
Posted by agitated on 2013-04-25:
I have had all the same problems including slimy spots. We have had GE out six times and each time for the same reason
Posted by Paul Parkhurst on 2013-05-09:
Our experience with the infusor is the same as all I've read so far..my conclusion is that this product is a fraud...worse washer we've had in fifty years of marriage !!
Posted by Fed up on 2013-07-16:
My experience with the infusor is the same as everyone else . GE should offer refunds for these washers.
Posted by Steve on 2013-09-24:
Not so high efficency when it comes to clothes cleaning.
I can deal with the wrinkles, but failure to remove dirt seems to be a big failure, sure its fine with my office clothes, air conditioned office, no sweating, clean area, so its not a big deal as long as I dont spill my coffee, but any of my yard clothes, work on a car clothes or work out clothes, forget it. Less soap, no joy, more soap, no joy, different HE soap, its all the same, dirty clothes that need to be scrubbed by hand.

The lint is another problem, there is so little water used that there is no way for the lint to float away from the clothes. Here is the kicker, so you got this washer to save energy, no more drying your clothes on the line unless you are majority owner in a lint roller company, so into the dryer they have to go.

Just a sad washer. Reciently looked at new washers at Lo*es, none of the GE top loaders have infusers, they are all old fashion adjitators, you know and I know there is a reason for this, it works, the infusor does not.
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GE Money Bank and SAMS Clubs a Ripoff
Posted by Hurricaneroom on 02/19/2009
2004 I took out a Sams membership and it's credit card. I used it for a major purchase and then paid it off. Never used it again. A year later, after relocating to another state, the Sams membership auto renewed, and charged that renewal to my card ( unknown to me) ...Some months later, I discovered that hey had reported me to the credit bureaus as delinquent and a charge off -- I did get the charges removed, and discontinued membership, but 4 and 5 years later, it is still haunting my credit record. they are unscrupulous crooks and liars.

I will never do business with GE Money Bank, or Sams clubs again as a result of this.
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Posted by Ponie on 2009-02-19:
I'm pretty sure when you applied for the card, there was the statement that unless you said 'No,' your Sam's membership would auto renew on that card. However, I don't understand why you didn't receive a statement with your membership on it. Don't know if AAA still offers a credit card. A few years a back I joined their auto club. Also got the credit card. The dues were charged to the credit card unless the member requested otherwise.
Posted by Soaring Consumer on 2009-02-19:
I suggest that you dispute the false information on the credit report.

Here is more information to help you:
Posted by Uncommon_Sense on 2009-03-06:
Are you telling me that you moved and never even called to inform your credit card company? And then got mad because they didn't have your new address?
Posted by BokiBean on 2009-03-06:
Your credit card company should have sent you a statement after you informed them of your new address. If they didn't, call them. If you didn't...guess who's fault this is.
Posted by Ms.Retail on 2009-05-16:
"Some months later"? Accounts do not get to be charged off in "months". It is, and always has been, in the terms and conditions with the credit application you sign and agree to that your membership will automatically be charged to your credit card. Who did you think was paying for your membership all this time? You said you got the "charges" removed. When you move and put in a forwarding address with the post office that forward is good for a year. If you couldn't let Sam's Club or the credit card company know within a year, I would say that would fall within your fault. You only have two or three more years before it falls off your credit!
Posted by tater12 on 2009-07-12:
ya it takes 8 months to charge off so a couple or a few no!! this is ur fault not gemb or sams if u dont inform someone u changd ur address how r they suppose to kno u moved common sense! and on top of tht if u was reportd thn u would of recieved collecton calls so they tried to contact u
Posted by Don on 2013-01-22:
In Nov. 2010 I purchase a Sams card. When the year was up I did not renew because of several reasons but I receive a bill for $100 dollar in 2011. I call the Meridian Ms. Sams and they assured me I own them nothing that my card has expired. Then in 2012 a collection agency wanted $100.36 but no one knew why? I found out my credit is ruined and that GE/Sams auto renewed my account without my premision or knowledge. I use my debit card on all purchases at Sams and never used Sams club card. I am now trying to get this removed from my credit. No luck so far. I'm 69 year old and will never have my 850 rating again. Beware of GE/SAMS.
Posted by Scott on 2013-02-23:
This is a common fraud, GE MoneyBank and the membership are two different things. When I signed up in 2006 I never signed for a membership they auto signed me up for a card, they did this without my permission and no card was received or ever used because I didn't know it existed. Called SAMS Club and cancelled my membership after a year, while applying for an auto loan I discovered that they auto renewed a membership fee on a card I didn't know existed and was never sent a bill. This is fraud without my approval or signature. Perfect credit for twenty five years except for this Sams Club fraud. This item shouldn't be on a credit report, but can't talk to anyone who even speaks legible English. Credit rating know longer reliable to find responsible individuals, businesses are so fraudulent today with charging without your approval or scamming individuals with auto charges you can't cancel it's ridiculous. Don your rating should be 850 I'm sure, I got scammed to by GE so I know how you feel.
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Problems with GE Wall Oven
Posted by SueH on 12/10/2009
I just wanted to share my experience with the GE JKP30WMWW wall oven. The control pad on my oven has bubbled up and cracked. I called GE and since my warranty was up in May they agreed to replace the part, but not pay for the service. When the repair man came out, he said this will be the fourth panel he's had to replace and they're a very small appliance store. I must say I am VERY disappointed with GE and will warn other people to not purchase this product. The customer service department is a whole other story as anyone who has contacted them knows. GE could take a lesson in customer relations from Disney.
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Posted by Anonymous on 2009-12-10:
At least they covered the cost of the part,which was probably around 200 bones...
Posted by ginnyshummel on 2010-09-11:
I had the exact same experience with the exact same oven. But take heart, all, I got GE to pay for a replacement control panel: parts and labor. The oven was out of warranty (18 months old). I was prepared with all I could find on the internet about this model, told the GE rep that I knew that they knew they had a problem with this model and they "did the right thing". Hope this is helpful.
Posted by Houston, TX. on 2011-06-06:
6-6-11 Called Customer service and was refered to Customer Relations. Was told that the adhesive on my four year old JKP30 oven control pannel did not hold up as expected. The plastic becomes brittle and the adhesive fails. Am being sent a replacement panel at no charge, but was offered a service technician for $199 plus tax. As the instructions come with the part, We will switch it out ourselves. Replacement part is only guaranteed for 1 year. Sad that even though I registered my new oven, there was no recall or attempt to contact me to take care of the issue before I had a real problem!
Posted by Donna on 2011-06-11:
I had the same issue on my wall oven. I had the black control panel replaced 4 time in 18 months, and the #9 bubbled every time-directly above the latch. They couldn't figure our why it was happening---da. I'm out of warranty now, not sure what I'll do.
Posted by Clare, MI. on 2012-11-17:
Ha, they would not replace ANYTHING, said it was cosmetic and not covered under warranty!!! It was less then a year old...
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GE Washer Nightmare
Posted by Aynik3 on 11/15/2007
CALIFORNIA -- My wife and I had our washing machine of many years breakdown and went to Sears outlet looking for a new one. We purchased a GE Front loader and had it delivered. We loaded it and found it would not spin. We called for service and after the repair person showed up the following Monday he told us it was not worth messing with and to return it. We went back to Sears and after arguing with them that we do not want more service calls and need a washer we were sold another washing machine that was a top loader and more expensive. We had it delivered and the other picked up. Immediately when my wife tried to wash her first load the machine went into error mode and stopped. Again we called and were told we would need to go through the service calls. I went back to the store and finally got the supervisor to agree to pick up the washer and refund my money in full. Almost a month had gone by for the service call, deliveries, pick ups and phone calls.

After many frustrating days and time spent staying home for deliveries, pick ups and service calls my wife and I headed out to Home Depot which were having a sale on washers. Here begins my GE nightmare.

My wife and I were directed to a front loader GE WHDVH626FWW by the sales person. She stated the machine was new but had been on display. After it was all said and done we would save a little over $200. Yes, again I was drawn to the discounted washer.

This time I called my brother to save about $60 in delivery charges and we took the heavy washer home. We at this point though there was no way possible we could get another broken washer. We were wrong. The washer would not fill with water. I tried to stay calm and immediately called for a GE service repair thinking it may be something minor. We were told by GE to be available on Monday between 9 and 5pm so I stayed home thinking it will just be this one time and probably a quick fix. The service person came out and stated that he wasn't sure what was wrong but he was going to order a control board and inverter which should fix the problem. He also decided to replace the pressure switch while he was there just in case. He told me that it would take another week to get the part in or he would have fixed it sooner. Two days later the part arrives at the house.

I contacted the Service operator and was told she would update my information showing the part is on site and put me in for first available service. I told her of my past issues and that I had been waiting over a month to do my wash with a wife and three kids. She assured me they would see the call and respond sooner. I waited a day and called to check on my automated call status which still showed the original time. I waited another day and called the service operator but she stated I would have to wait for the first available call.

Monday came which was the date for the service call. I called in to verify my appointment again just in case. I began waiting and waiting but no repair person. I called the service operator and she advised me she would call the service department while I waited. She came back on the line and stated that they were not answering their phone and she could see that they had not responded to other service calls besides mine. She then casually advised me that I would have to make another service call. I immediately advised her of all the time I had taken from work already for service calls and that they had cost me money and I wasn't free to stay at home everyday waiting for their service people. She again stated in an emotionless voice that I had to make another service call. I did.

The next day a service person called my phone while I was at work and told me he could come over and repair my washer. I told him the part had been delivered last Wednesday and he stated they weren't busy and why didn't someone tell them the part was in. I decided to forget he said that and immediately went home to meet him thinking this has got to be it. He replaced the control board and inverter. Again, nothing worked. He worked on the washer for over 2 hrs but again could not get it to work. He advised me that I should take it back and ask customer relations for a replacement. He gave me the number after printing a service ticket. He told me that he ordered a new motor on the ticket just in case but that I could just give it to the service person when he came to deliver the washer if I didn't need it.

At this point I'm thinking, OK just call customer relations now and they can order a new washer and what else could go wrong. The next day I call customer relations and they tell me the service person is the one who has to call them and order a replacement. She also states he has ordered a new motor and a new repair date and I will have to wait until he comes out. The repair date is 9 days away. She assures me that once he comes out he can call them and they will replace the washer for me. I argue until I turn blue and ask for different people I can call to make a complaint. I was told to go online and make a complaint but I have to wait.

While Im waiting I go online and write out this long story. I submit and later that day receive a response. Its automated and states that I should call customer relations, who happen to be the ones who told me to call them. The email also states this is an automated reply please do not respond back.

Again the service date comes and I'm home from work. The service person comes in and tells me he must first install the motor before he does anything else. He puts the motor in and nothing works. He calls his service department and they tell him he must replace the door lock and it will be fixed. He does it and nothing. He calls them back for further instruction and they do not answer. He advised me that he must make another service call because he cant do anything unless they tell him what to do next. I again advise him customer relations told me he would be able to call them for a replacement if this didn't work. He advises me after we begin having a more casual conversation that GE never wants to give a replacement and they will try and replace part after part until I give up calling. He told me that he once spent over $2000 in service calls for a $49 microwave they wouldn't replace. He then told me what do you want me to do because he was supposed to start re-ordering the same parts again which was normal practice. I had him thoroughly document after some prodding all that was done and his suggestion that it should be replaced. He said he would then call me tomorrow with what their response is.

So this is where I stand. Although I still know I can call my brother back over load up the washer and hope Home Depot doesn't start screwing me around that isn't what is bothering me. Whats bothering me is the fact a company like GE who puts decals on their service trucks stating call 1800 GE we care. We care about what!!!! They are a company who appears not to concern themselves with building reliable products or providing at the very least an honest service which leads to a quick resolution for their customers. I will never again purchase a GE product.
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Posted by Anonymous on 2007-11-15:
aynik3, I here what you are saying and I agree GE is getting worst to. But what can one exspect from a big company that have been doing bad things for a long time?

GE has employed at least 11 in-house lobbyists or outside lobbyists who are former EPA employees. The lobbyists held high-level positions at the EPA, such as deputy general counsel and regional counsel.

Jane Gardner, lead counsel for GE's corporate environmental programs, was an attorney for EPA's Region 8, which includes six Midwest states, and worked on Superfund issues from 1985 to 1990. She is a Bush administration appointee to the Joint Public Advisory Committee, a trade group that deals with international environmental issues.
Posted by Anonymous on 2007-11-15:
In October 2005, more than 20 years after the EPA designated the Hudson River among the worst Superfund sites, GE agreed in a settlement to begin dredging the river. The EPA estimated that dredging the toxic sediment would cost $700 million by the time the project was complete.

But the agreement obligates GE for costs only in the first year, which could allow the company to avoid $600 million in cleanup costs, according to Leo Rosales, who was an EPA spokesman at the time.

Check it out at: http://www.publicintegrity.org/superfund/report.aspx?aid=852
Posted by Slimjim on 2007-11-15:
In all fairness, GE washers have a decent track record, although I think the front load is relatively new territory for them. Even though I think most of this can be attributed to a horrific string of bad luck, I can understand wanting a change of scenery on the next try. I would go with Whirlpool and keep the model simple enough to avoid electronic controls.
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Posted by SupaFly10579 on 01/27/2010
EL PASO, TEXAS -- CareCredit was really pushed on me by my dentist for dental work to be done. I did not really want to initially open the card but he was really adamant about it. I opened the card and the work was done and $7,500 charged to the card. It was supposed to be interest free for 24 months. I was paying the minumum payments electronically and on time. In November my bill was down to $4,827.99 when I saw a "finance charge" of $2,315.46 tacked on. I am completely appalled. I have gotten no where speaking to customer service reps on the phone since they do not even have a basic command of the English language. I have looked up my account online to check my previous statements and the ONLY statements available to me are (conveniently!) the ones since November.
I want to pay my bill in full immediately WITHOUT the ridiculous interest that has been tacked on. How they are still in business is beyond me. I have read nothing but bad things all over the internet about similar practices done by them to honest, hard-working citizens, like myself. I also am appalled that my dentist, whom I trusted, would lure me into such a deceptive contract with GE Money/CareCredit.
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Posted by CrystalSword on 2010-01-27:
Happened to us with our vet....$4,000 later we told them to just amputate the dog's leg and let him heal. Last summer we took out a loan at the credit union to pay off Care Credit and get a lower interest rate...the manager of the bank called them, got the pay off, sent them the balance in full and they still got us for $60.00.....hubby said not to pay it, it was a mistake, so I didn't pay it and it jumped to $90 and change...well, I went ahead and paid it....haven't heard anything since, so hopefully we are out from under those crooks!!
Posted by Anonymous on 2010-01-27:
Wow. 2500 dollars in interest? How can that be right? There's got to be some sort of error. I used care credit once. I needed dental work done, approximately 750 dollars. I used my friend's care credit card since it offered no interest for 3 months. I made sure to pay him back within the 3 months so I wouldn't get the extra interest.
Posted by FlShopper on 2010-01-28:
We had care credit for something my husband had done. It wasn't so much interest free as interest deferred. We had 1 year of no interest payments and then the accumulated interest would be added to our balance. The statements did show the accumulating interest and showed the date on which it would be added to the account. I paid for 11 months and then paid the rest off with a balance transfer.
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GE Defective Refrigerators
Posted by Big mama on 11/28/2005
Excessive frost build up inside the freezer and the ice dispensing chute; water dripping down the exterior front of the freezer door on to the floor; ice maker nightmares: too much ice production, too little or none at all. Ice or water dispensing on it's own on to the floor. Flooding of homes; mold and mildew around and in the dispensing area and on the rubber gaskets; excessive condensation inside the freezer or fridge; temperature control fluctuation resulting in itmes freezing inside the fridge side or too warm; small shards of plastic dispensed along with ice; black specs of iron oxide deposits inside ice cubes; and eventually total failure of the unit...

These are some of the symptoms of the massive quantity of defective refrigerators discovered in the state of Florida and several other states as well. Years of manufacture begin with 2001. If you have a GE refrigerator with a model number beginning with GSS, GSH, HSS, ESS, GST, or HST then check out the class action lawsuit filed in Florida that seeks national status. Other model prefixes that exhibit similar problems begin with PSS, PCS, PSI. The TFX, TBX and TPX models have their own unique set of problems, including the biggest complaint which is the auger inside the ice bucket rusting thereby producing rust covered ice cubes.

GE used a low grade of steel to make these augers for years just to cut costs and didn't care how much rust we all had to live with.
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Posted by poesy on 2010-06-06:

Video GE profile refrigerator on fire.
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New 2012 washing machine
Posted by JGerlachFam on 05/21/2012
NAPLES, FLORIDA -- I purchased a brand new washing machine by General Electric, however my understanding is that all brands are doing the same thing so the spotlight is not entirely on GE. Top loading washer - nice large tub, however the tall agitator had dwarfed. To that, I figured a revision was warranted after some testing had concluded that a tall agitator did not help to get the clothes clean. Wrong!!! You can't test these machines out in the store - once it's home and it's hooked up - you are saying to yourself, "where is the water?" I put 3 bath towels in the machine - had intentions of doing a large load. The agitator barely moved, but that's not the worst. When I opened the top lid - - there was only about 2 inches of water in this large tub. That's it - that's all you get. The tub is huge - so it allows you to believe that it's designed to accommodate a large load - but there is no water. The items were literally sticking up in the air - out of the water - as the lid says, "this is normal." How can anything get clean, if it can't get into the soapy water ??? How can the load be submerged into the soapy water - if there isn't any ????? What's more - there is nothing you can do to override this machine's decision NOT to give you anymore water. I spoke with GE about this, they said that the EPA is in control of this. Something has to be done, I've now brought my old washer back into the house which I had sent to the garage - I'm now treating it with kid gloves - will not give it away - I'll get it repaired until I can no longer do so. It fills up to the brim - washes clothing with the tall agitator - it's "golden" to me now. I had no idea that the new washing machines (top loading) had been so severely redesigned and not for the better in terms of washing and getting items clean. It doesn't even truly save water - because people will end up doing more loads of laundry(several small loads)which can be immersed into the water - which causes more electricity for certain and eventually more water - who wants to have to wash one king fitted sheet in one load, then wash the king flat sheet in yet another load - this could take all day, ridiculous. We're going back in time to where I'll be forced to wash the sheets in the bath-tub by hand.
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Posted by unhappy999 on 2012-05-21:
I bought a new washer a few months ago. There are now 2 types of washing machines, the HE (high efficiency) and the regular washing machine. You must have gotten the HE type which uses very little water. You have to make sure to use detergent labeled on the front as HE. I bought mine at Lowe's and they explained both models. I didn't really understand how the HE machines would get clothes clean so I bought the Whirlpool regular top loading washing machine where I can control the water level just like on my old machine. I don't really care for the lid locking but that is pretty standard now for safety. I also don't care for the fact that the lid has be closed for the water to go in. But there are still washing machines that use a full tub of water. When buying new appliances, you really have to do your research and ask a lot of questions.
Posted by trmn8r on 2012-05-21:
Water conservation appears to be a top priority, which means we must be anticipated to run out of it.

There are tighter limits in faucet flow coming within a few years - I believe the date was pushed back from 2013 to 2014.

What you observed is how the machines are designed. The clothes are not supposed to be submerged. I did not see in your complaint how well the machine gets the clothes clean.

The whole process is different - different detergent, less water.
Posted by ok4now on 2012-05-21:
The top loaders are less efficient. They use about 40 gallons of water for the complete wash cycle and do not spin dry your clothes as fast. Now when you put them in the dryer the clothes are more wet so the dryer takes longer.

The front loaders use about 14 gallons of water are are more efficient. They spin dry your clothes much faster so they come out semi-dry. The dryer has them done in half the time. The only negative is the wash cycle takes about an hour.
Posted by madconsumer on 2012-05-22:
top loaders maybe less effcient, but they do not have the same issues as front loaders.
Posted by trmn8r on 2012-05-22:
The OP has a HIGH EFFICIENCY top loader. Like a front loader, it uses much less water. By design it has features the OP is unhappy about - no/small agitator, does not "fill to the brim" with water.

It sounds like the OP was not aware that they were buying a high tech top loader - the traditional agitator models are still available AFAIK.
Posted by Anonymous on 2012-05-22:
I don't know anything about the GE HE top loader, but I'm wondering if this model is similar to the Samsung model I purchased, where the machine automatically adjusts the water level for the size load?

It is odd at first, not being able to manually adjust the load size, but what mine does is balance and sense the load size, and the water level is adjusted accordingly. Yes, they use far less water than traditional top loaders... but I have not had any issues with clothes not getting clean or having to rewash anything.
Posted by Anonymous on 2012-05-22:
What issues do front loader's have?
My front loader is at least 8 years old and we've never had a problem with it. It's not fancy, just a basic machine but is much more efficient than my in-laws fancy new LG front loader! I used their machine to wash diapers a few weeks ago when we had a plumbing problem and after a sanitary rinse and a wash, my diapers were still stained! My machine gets the stains out every time!
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GE Dishwasher Recall 2007
Posted by Cathyl on 05/24/2007
UTAH -- I have experienced some of the worst customer service in regards to the GE Dishwasher recall.

GE sent a replacement part and a repairman to fix my dishwasher. As it turns out the part that GE sent was the wrong one. However, the repairman had already cut out the electrical wiring on my dishwasher, putting it out of commission. I was told it would be another week before another part could be ordered and installed. Meanwhile I would be without a dishwasher.

Then a GE representative called and left a message to tell me that it would actually be two weeks before a new part could be delivered and installed. I called the 1 800 number she left to see if a sooner date could be arranged considering I was now without a dishwasher. I kept getting message prompt after message prompt, never a real person. All I could get from the automated system was that I had an appointment and that I should call the same 1 800 number if I had questions.

I finally reached a live person after about 30 minutes on the phone. He was unable to help but referred me to the GE customer service hot line. I called that number and reached a very rude GE representative. She raised her voice at me, told me I could only deal with this through the recall hotline, refused to put me through to a manager, and cut me off by transferring me to the recall hotline.

ONce on the recall hotline, I had to go through about 10 more prompts to talk to another person. This rep was much kinder, thankfully. She arranged to have the part sent and installed on an earlier date.

I am still without a dishwasher. I have tried reaching GE to complain about their customer service. All I could find until locating this site was an email address. I wrote an email regarding my experience. No word back from GE, of course.

GE is a multi-billion dollar company. For all that, they still have deplorable customer service. There is no excuse for the way my situation has been handled or the way I was treated. Their 1 800 numbers are just a dead-end maze of prompts. Email messages left on their website go unanswered. And their representatives can be very rude and unhelpful.

I do not think GE products are very well made. This is not the first issue I've had with my dishwasher. The first issue, a burnt out timer, was addressed under my warranty. Now the machine is out of warranty.

Considering the poor quality of the GE products and their poor customer service, I would not recommend that people buy their products.

Don't even get me started on GE's questionable role in the media, politics, and the Middle East....a whole other reason to boycott GE products.

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Posted by Nohandle on 2007-05-24:
It appears you have received the royal runaround by GE. I'm a little confused here. You stated it was a 2007 recall but your machine was out of warranty. What would a recall have to do with warranty? It seems if you have that make and model it would be covered under a recall, unless there's a time frame we're dealing with here. Those who own GE dishwashers would be most interested, I'm sure.

I'm also curious about your last sentence: Don't even get me started on GE's questionable role in the media, politics, and the Middle East....a whole other reason to boycott GE products. Is there something some of us have missed? Thanks.
Posted by Ponie on 2007-05-25:
AA-r-rgh! No dishwasher. Quick--out to the store for paper plates and TV dinners. Or make dinner reservations. I'd be lost without my dishwasher.

Although I find this a very legitimate complaint, I'd be willing to bet before this problem started had you asked the poster her opinion of GE it would have been satisfactory. When a problem arises, why do people bring up any and all perceived wrongs about a company, no matter when they may have occured? Add a little politics in, too.
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GE is a nightmare!
Posted by FrustratedGEcustomer on 11/21/2007
NEW JERSEY -- Posted a review on 11/16/07 regarding a broken washing machine, and GE scheduling appointments, cancelling appointments, techs showing up twice but not fixing the problem!!! Well we were scheduled for an appointment today from 8-12...took another half day WITHOUT PAY from work and they just called at 11:18 am to say they are not coming!!!!!!!!!!!!! I am beyond words at this point, and cannot believe they just cancelled our 5th appointment because their Supervisor scheduled it for an address in PA.

The problem is we are in NJ!!! And we even called to correct that mistake last week! NEVER BUY AN EXTENDED WARRANTY THROUGH GE -- THEY S*CK!!!

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Posted by Anonymous on 2007-11-21:
what a hassle.why cant the call takers confirm the customer information when booking a call?
Posted by frustratedGEcustomer on 2007-11-21:
because they are a pack of idiots working at GE CUSTOMER RELATIONS!!!
Posted by chemman on 2007-11-21:
Wow! That sounds frustrating, there is nothing worse than scheduling a repair and taking time off only to not have someone show up. I have a GE front loader and luckily have not had any problems with it. I did have an issue with my water softner, it turned out I didn't need it so they sent someone out to pick it up and returned it for no charge. They were on time and very nice, but I did order mine through GE friends and family program, I would hate to think that GE treats those customers better than any other customer.
Posted by Anonymous on 2007-11-21:
Somebody call Old Lonely!
Posted by frustratedGEcustomer on 2007-11-21:
I spent the better part of 2 1/2 hours on the phone today between GE, Maytag (they hold our warranty), and our appliance store. After hours of aggravation Maytag has allowed our Appliance Store to send out their repair person. They will still honor our warranty and reimburse whoever fixes our machine, and they understood our frustration. The Customer Representative at Maytag could not have been nicer, gave me his direct extension, and was a big help. It is also noted in our 5 year extended warranty FILE at Maytag that we will never use GE again. so BOOOOOO to GE CUSTOMER RELATIONS they are a nightmare, and by the way there are no managers, supervisors, etc. that work in GE CUSTOMER RELATIONS anymore...LOL
Posted by qualityappliance on 2007-11-24:
GE does have supervisors, they are called Customer Care Counselors, and the only way to talk to them is to have their direct phone number, which customers can't get. In the last year GE's main focus regarding warranty and extended warranty service is to find the cheapest contractor without regard to knowledge or experience, and to try to claim that repairs are not covered because of customer misuse, etc. Thats why the major retailers no longer sell warranties covered through GE.
Posted by Anonymous on 2008-03-26:
Consumer Reports states that you should not get an extended warranty for any appliance. There are local repair places that will do a better and less expensive job if you need a repair.
Posted by Aerocave on 2008-03-26:
Consumer Reports is a biased publication that does supply good information on a product--but the reviews are extremely inaccurate. I wouldn't believe anything in that publication.
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