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GE Washer caught fire and GE won't pay for replacement
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Our Model WPGT9360E0WW GE HE Top Loading Profile Washer caught fire 18-May-2016. It appeared that the fire originated at the main control board, P/N WH12X10281. When this event occurred, we immediately unplugged the washer from its electrical supply, but smoldering continued for a few minutes. When the smoldering and smoking had slowed, we removed the backsplash and used a fire extinguisher as an additional safety measure as there did seem to be heat generated from the control board area.

The Washer had been loaded with laundry, which then had to be taken to a laundromat along with all of our laundry as we of course would not reconnect the defective GE Washer to the electrical supply. We researched having the main control board replaced, but learned that a new washer could be obtained for a lower cost than the parts and labor for repair. We purchased a new washing machine of a different brand and paid to have the defective GE Washer hauled away at the time of delivery of our new machine.

GE issued a Recall Notice dated 28-Nov-2016 for this defective washer citing that there is a risk of fire. By that time, six months following the recalled defective GE washer catching fire, the defective GE washer had been removed from our home and replaced with an alternate brand.

Upon receiving the Recall Notice, I immediately contacted GE to request reimbursement for the replacement washer that I purchased, plus the expended fire extinguisher and laundromat costs, a total of $522.50. GE failed to respond and so I re-transmitted my request on 13-Feb-2017. Finally on 03-March-2017, GE called to advise that since I no longer have the washer for their "verification", my request will not be considered. I had provided photos indicating charring of the washer backsplash above the area where the fire originated, but GE used this weak excuse of the washer having been removed from our home nine (9) months earlier for not reimbursing for the replacement washer. The washer was no longer under warranty and I saw no reason to contact GE prior to my receipt of the Recall letter. And who in the world would keep a burned out washer at their home for months after it had been replaced?

Our home is still loaded with GE Appliances including dishwasher, clothes dryer, refrigerator, cooktop and range and vent hood. Hopefully these items will not catch fire, and as they reach the end of their service life, they will certainly not be replaced with GE products.

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Refuses to take responsibility for mis-packaged parts
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- Ordered GE Genuine Replacement Part (twice) from a BBB certified major dealer of appliance parts. Wrong part shows up twice, in GE packaging, with the same part number from the GE site. Dealer does accept the returns, but given two warehouses have the same (incorrect) part packed by GE and therefore it's likely GE has the wrong number in their system, advises me to call GE to find the correct part number. Three GE phone contacts and two chat contacts accuse the dealer of mis-packaging, claim PartSelect is an unauthorized reseller (PartSelect says they ARE a GE parts dealer buying directly from GE), and refuse to look up the parts diagram of the appliance unless the part is purchased directly from them.

One tells me I have no way of knowing whether it's the right part or not, although (see photo) the parts are not remotely similar, since I'm not their service technician (as if this at all relates to their refusing to check the part number against the diagram). All 5 people I was put on with escalate rapidly into hostility and accusation in response to a simple request to verify a part number. Both chat agents disconnect on me though I did not escalate with them and was polite. One of them goes into an all-caps rant. They stubbornly refuse to assist unless I buy the part directly from them and will not check the part before shipping it out, but will only offer to accept a return if I buy the part a third time and it's still wrong.

They suggest the dealer is forging their packaging but refuse to assist me with a consumer-fraud complaint. Then they flip and say they never said dealers were forging their packaging, but maybe they are, because they have no way of knowing whether their dealers open up the packages (which arrived sealed) and switch the parts (because of course sending someone the wrong part for their appliance is a great way to make money). They will not accept the incorrect part in the mail to check whether or not it's genuine. Their 'consumer affairs' agent actually goes into the same rant as the ordering people, and literally invites me to give GE a bad review online or open a BBB complaint against them!

You either use dealers or give clear notice that you have discontinued selling to dealers and will only sell exclusively direct, but you don't use dealers then punish end users for unknowingly not buying from you direct. Unacceptable business practice and strangely hysterical behavior from (count em) FIVE different representatives.

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Worst Warranty Repair Service Ever!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Had the timer mechanism fail on my 8 month old electric dryer and am now at 3 weeks and a 3rd scheduled service appointment with no repair in sight. I called on a Monday to request warranty repair and was given an appointment for that Thursday. No one showed up so I called the repair company and they told me they did not have a work order. Called GE and they told me the repair company had rejected the appointment and they had no other service firms in my area. Transferred me to Consumer Relations and they scheduled someone to come out from 100 miles away.

Tech showed up and asked, "Where are the parts?" He took 5 minutes to look at the dryer then got on the phone with GE who told him what parts to order. 10 days later still no call from GE or the service company. I called and they told me the parts were in and that the tech would be by today. At 5 pm I called the company and they told me GE had called them and cancelled the appointment because they were not going to pay for a company to make a 100 mile service call!

I called Lowe's where I purchased the unit and they called GE to try to get a Return Authorization so they could replace the dryer. GE refused and instead scheduled an appointment with another service company without my knowledge. This means waiting another five days for someone to show up, order the parts and then another 10 days to get parts and maybe get a repair.

I called GE Consumer Affairs and asked why they cancelled the appointment when their selected vendor had the parts and I was only a couple of hours from having my dryer repaired. Their records showed the appointment cancelled but no name and only the explanation that the repair was "not cost effective".

I told them I wanted them to issue Lowe's a Return Authorization so I could replace the dryer but they refused and said a simple repair would correct the problem. I told them that nothing was simple about the way they did business and so far I was on my third appointment and still four days away from having someone come by just to look at the dryer and order parts. I have now been without a dryer for three weeks and there is only one laundromat in this town and often every machine is in use.

GE offered to explanation for the service cancellation other than to say "we don't cancel appointments but I see here that we did cancel this one". Without anyone actually having looked at the machine, they are sending the parts to me for the tech to install when/if he finally shows up. The first tech did not even open the machine top to see if the timer was really the problem so they are sending these parts out on the chance they will fix things.

The worst part is that GE service and consumer affairs is in Memphis where they select one of the lowest wage places in the country. Four out of five reps that you get on the phone cannot be understood and you have to keep calling until you connect with someone who speaks recognizable English. We will never, I repeat, NEVER buy another appliance with a GE name. I sent a letter to Lowe's asking them why they sell appliances that cannot be serviced in the regional area, but they don't care either.

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Tech Was Late, No Prepared, Needed Assistance, and Charged Out the Wazoo
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAPEVINE, TEXAS -- Worst customer service experience ever. Period. One star is better than they deserve. My wife arranged for a GE service technician to repair our washing machine, which was not draining. The day of the service I received a text message telling me the technician was "on the way", and showed his location to be about 30 minutes away. He showed up an hour-and-a-half later, unaware that he was late and without any phone call or other communication on the matter.

Twice during the service call, the technician asked me for items he needed - first, a bucket so he could drain the washing machine, and then a pair of needle-nosed pliers to clear a piece of clothing from the filter chamber. I was giving some form of assistance during the entire process, which took about 20 minutes.

I was then presented a bill for $233; $99.95 for showing up (late) and $115 for clearing the filter. I told the tech I thought that those charges were excessive, especially so under the circumstances. He gave me a business card with an 800 number, but that number was only for setting up service calls.

When the bill came in the mail, I called the 800 number supposedly for "billing disputes", but the automated menu offered no option for billing disputes without an existing case number, so I selected that option. After being on hold for a while I selected the call-back option, and a customer service representative did call back. From the beginning she said she was a "top-level" representative. This turned out to not be true. She said later that she was not authorized to adjust the charges, which was contradicted by her supervisor when I spoke to her.

What I was told by both the "top-level" representative and her supervisor was that the work was done and the charges would not be adjusted. By way of response to my complaints, they said the only thing they would do is pass my complaints along to the service department and that there would be no adjustment to the fees.

So, in a nutshell, GE Appliance Service, by their own admission, departs from industry service standards by NOT crediting the service call fee $99.95) against repair charges. They also feel it is appropriate to charge $115 for 20 minutes worth of work. GE Customer Service does not care how poorly their technicians perform in terms of coming in a timely manner, or actually prepared to do the work necessary. They don't care that their customers are put at an inconvenience and asked to provide tools to the technician. None of this matters to them.

Not that it will make any difference to a huge company like GE, but I will make it a point to warn anyone who will listen to avoid using GE Services, and instead look for someone who actually cares about the customer experience and is willing to do more than pay lip service when a customer is dissatisfied.

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GE Large Capacity Top Loading Washing Machine - Washing Machine Hell
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BATON ROUGE, LOUISIANA -- GE Large Capacity Top Loading Washing Machine hell - After 2 weeks of using a new GE washer, I noticed a few items had "holes" in them. I assumed the dog had chewed on the towel, as he has done in the past. WRONG! Within the first month, literally everything we owned and had washed developed the same pattern (hole in the body of the item being washed). I lost my new sheets, new towels, lingerie (washed on hand-wash cycle... what a joke!).

Long story short, it took almost 1 year of calling, 3 repairmen saying it was a design flaw, and a threat from my attorney to sue the company, before they entertained my situation. I had to send photos of everything with holes, provide itemized statements of the cost of my clothes, towels, etc. LOTS of work for a problem THEY created! After 2 more months of Washeteria use, which they did partially reimburse me for, they picked up the piece of junk, refunded the purchase price, and had to pay me $1500.00 for everything the washer ruined.

Now 2 years later, things still develop visible holes, as they had been damaged and just didn't rip all the way through. Wish I had known the hidden damage, because it should have been more like $3,000 in damaged items! They rushed to cut the check when the attorney got involved!

BUY a SPEED QUEEN WASHER. NO REGRETS, no issues in 2 years, and when I mention it to repairmen, they have never been called to work on them! Solid, no frills, no problems, get a Speed Queen! Google it and find the little, local independent retailer in your area. I can't wait for this Kenmore dryer to die, so I can get the matching Speed Queen dryer! And, it a full load of clothes takes only 30 minutes, not 90, like the GE piece of junk! Get a Speed Queen if you can!

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General Electric Christmas Lights
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON -- published here https://www.trustpilot.com/reviews/5dea79c1c8454509603d2bae

Bought 3 strings of GE C9 Christmas lights, one set of GE ice crystal icicle lights and 2 sets of GE snowflake icicle lights all from a neighborhood Lowes. Made the purchases several days before Thanksgiving this year. The C9 lights lasted about an hour before going out, the icicle lights all started malfunctioning within 3 to 4 days. Don't know where GE outsources the manufacturing of their Christmas lights, but it is pathetic.

Also, the C9 strings of Christmas lights were made with the small base on each light socket which is very difficult to work with when attaching into the gutter clips and shingle clips. GE used to make the lights with a larger base which was much more efficient.

Please pass this along to GE.

Mike from Houston Texas.

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I have been lied to and tricked into buying GE
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BETHESDA, MARYLAND -- My GE appliance was dysfunctional and I called GE service - very bad idea as it was expensive and did not actually repair the oven.
I had opted for GE Service though as at the time of making the appointment I was told that in the event the unit needed replacing the call out fee would be credited towards the new appliance if this was a GE appliance as well.
And I did, I bought a smart convection wall oven which had the same functionality of the one I needed to replace. The dealer said GE would need to refund me the USD 100 call charge. GE tells me it is the dealer. The customer relations department at GE tells me to fill a form and I may get a gift card for a further GE purchase. Had I known this from the get go I would not have asked GE Service to come and most certainly not have bought a GE appliance! Never again.

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GE Oven Microwave Combination, GE Refridg, Ge Dryer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TENNESSEE -- Purchased new home, no prior occupants, in November, 2010. GE profile appliances were installed when we purchased. I purchased the dryer the same week we moved in which was Thanksgiving, 2012. The refrigerator computer board went out. Has to replace. Two visits from repairman and we ended up replacing the board ourselves.

Microwave Oven combination: Microwave would not shut off. Called qualified GE repairman. Replaced computer board. That was not the problem. The microwave door latch was defective. After 5 years, GE decide to not make a replacement part for a door latch so the entire unit had to be replaced. GE gave a replacement cost which was lower than Lowe's, Home Depot, etc. I booked a replacement and handed over more than $1,000. That was over a month ago. I still do not have a replacement oven installed. It's one issue after another with GE and with GE's delivery and installation company.

Clothes dryer. The timer switch broke. Most of the information I had showed many, many timer switches have broken. Watched a YouTube video on how to replace the switch. Was told to "shop around" for a replacement part as GE will try to charge quadruple the going price. I found this to be completely true. Fixed dryer ourselves.

Congress needs to look into these appliance companies. I believe they are scamming consumers. They force you to buy a new unit by not making replacement parts, deliver the new unit, take your old unit and fix it and then sell it as refurbished. Well, how did they get the replacement parts? I spent all day on the phone and internet searching for a microwave door latch all across the US and internationally and no one has the part. The internet is full of the same complaints.

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GE 1.4 Cu Ft, 1100watts Model JES1460DSBB
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Rating: 1/51

BARTONVILLE, ILLINOIS -- The interior light went out in the microwave. I contacted GE to inquire about the warranty seeing as the microwave was purchased in June/July. After providing a model/serial number I was told the unit was built in 2016 and the warranty was no longer in effect. I purchased the microwave in 2017. Upon inspection, the fan motor connection had melted/fused to the metal tab attached to the motor relay. I was told to get the microwave out of my house due to it being a fire hazard. I thought General Electric was a trusted/reliable brand. Glad I wasted all my money purchasing a General Electric microwave, I will never purchase any GE product!

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GE Monogram Wall Oven
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOYNTON BEACH, FLORIDA -- I purchased all GE Monogram appliances for my kitchen redo. I have had nothing but problems from the start. First, my refrigerator has had numerous service calls at $99 a call. Next, my induction cooktop is super sensitive to touch and is constantly freezing up! Most recently, I had a service call on my wall ovens. At first the problem was that it took 30 minutes for the oven to reach 350 degrees! Ridiculous! So, I contacted GE service who came out for another $99. The tech told me these ovens take a very long time to get to temperature! Never told me that when purchased! However, not the biggest issue!

Two weeks later I come home to my ovens "beeping" continually and control panel locked! So, I contacted GE again... could not come out for 4 days, so without ovens. Same tech, Dan, showed up and spent a total of 5 minutes diagnosing issue. Tells me that my control panel is shot and will cost $1,400 to replace! Seriously! The ovens are just a few years old and this is a vacation home. I am hardly here and when I am, never cook.

So, I have been back and forth with customer service and still no resolution. It is my belief that the technician somehow fried my control panel when adjusting the temp settings. GE is not helping me out at all. Very frustrated and would never buy or recommend GE again.

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General Electric Company Rating:
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1.5 out of 5, based on 69 ratings and
361 reviews & complaints.
Contact Information:
General Electric Company
3135 Easton Tpke
Fairfield, CT 06432-1008
203-373-2211 (ph)
GE (fax)
www.ge.com
richard.wacker@corporate.ge.com
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