Good Feet - Page 2

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2.2 out of 5, based on 59 ratings and
84 reviews & complaints.

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Posted by on
I went to the Good Feet Store to get orthotics on the advise of my massage therapist (a conversation the first commenter is not privy to) because my arches are so high. I asked the woman what if I don't like them or they're not for me? She told me I had 30-40 days to come back in. Pretty slick wording. She never said that sales were final and I didn't see the sign next to the register. When I went in today to return them because they have caused severe pain in my right foot, she told me they have a no refund policy and hinted that my shoes were to blame as the orthotics fit perfectly to my foot. I told her I had no problems with my feet until I started to use their product and I reminded her again about the conversation we had where I specifically asked her what if they don't work or I don't like them. She re-stated their policy. I held my ground and asked for a corporate address and phone number because I was going home to call and get my money back that way. She again stated the policy, I again reminded her of our conversation and the fact I had no problems with my feet until I started using their product and she backed down and gave me my money back. I feel lucky I got a refund after reading some of these comments. I never had a problem with my feet until I used their product!!! Educate yourself before you buy from them...I had seen a podiatrist a few years ago and got orthotics from the Dr. One of the sales pitches GF uses, is they are made to align the body and position the foot the way it's supposed to be and not just an orthotic molded to the shape of someone's foot. I thought I would try it. They didn't work, I wore them a little over a month and have experienced great pain in my right foot. I have been barefoot for 24 hrs and pain is subsiding. Just be aware of their slick ways and no refund policy.
Company Response 04/09/2011:
I am the owner of one of the Good Feet locations on the East Coast.I bought into this Franchise after working for Good Feet for 5 years.I have been an owner for 2 years.I am not defending any comments made on this web site.I would like to explain that the opinions of others may influence some of those that would normally find relief with Good Feet's Arch Supports, may not come in, because of someone's bad experience and I apologize for that.I am sure there is a lot of complaints about other companies as well. First of all our arch supports are made in the U.S.A. Secondly you can't please all. Even though I give it everything I've got. Business's price their products on quality and survival of a retail store. There are start up costs,Franchise fees,store front costs,employees,training,taxes. inventory,and advertising costs,need I go on. Our refund policy depends on the store,keep in mind we are not in the business to sell used arch supports.I did not buy this business to scam anyone,in fact I withdrew my life savings to open a Good Feet Franchise.I love the Good Feet products and what it has done to bring the quality of life back to those who have suffered,with back,knee and foot pain. There maybe a few who are unhappy,but here at Good Feet,I have had tears of joy,hugs and happiness,repeat business and I look forward everyday to come to work,so that I may make a difference in someone's life.I call it my little miracle,I found my niche in life. How about you?
     
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leet60 on 2011-02-22:
The OP may want to see a Podiatrist, rather than take the advice of a massage therapist in regard to issues with the feet.
clutzycook on 2011-02-22:
+10 leet. Also, I would have made sure that return policy was in writing. You are definitely lucky she relented and gave you your money back.

On a similar note, has anyone tried those Dr. Scholl's orthotics? Are they any good (ie: worth the $50)?
Jerijeana on 2012-04-24:
I tried Dr.Scholl's,they are good but only for a few months then they go flat,then you have to buy another pair,50 bucks every few months is going to add up big time.I just got me a pair of Maintainers,I have to get used to them and praying they work!
Mary W on 2012-07-04:
I too bought the Good Feet inserts, unfortunately I fell victim to the sales guy (store mgr) and bought all 3 at a cost of $700. I asked about the return policy and was told the same thing 30 days, the 30 days is an exchange only, no refunds. My feet hurt worse than when I started expensive lesson, but you cannot determine if you should spend $700 based on a 3-4 minute trial. Custom orthodics from my doctor would have been much less, and I let this guys sales pitch dupe me, buyer beware!
Business Practices on 2014-08-03:
Bottom line - any company that doesn't offer a refund is a scam... they have the experience to know their product/service doesn't work so instead of standing behind it - they hide behind a 'store policy' that doesn't allow refunds.
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Okay Experience - Trying a Temporary Set and Getting Relief!
Posted by on
Rating: 3/51
WICHITA, KANSAS -- I've lived with back, hip, knee pain on one side for over two decades. Doctors talking about cortisone injections, surgery...you know, the stuff you really don't want to do until you have to.

I saw the Good Feet Store infomercial one night and thought it couldn't hurt to exhaust my options. My doctor told me I probably needed to get things re-aligned and get some orthotics. So, why not? They advertised that they started at just under $60. When I went in, the lady was very nice, seemed to be helpful. I didn't really understand why she didn't measure anything, but she did do the "ink" test, I could clearly see the areas that were taking the pressure hits - and two of them are giving me massive trouble. So we started fitting orthotics. Didn't take long to notice that they helped! She told me about their 3 step program, how each one of the types worked with your activities and different shoes, and what would work best for me. Then she came at me with the price - I had no idea it was so much. They did offer financing - too funny! I told her I wasn't prepared for that kind of expense. So she left for a few minutes, came back with two pairs of temporary orthotics for me to try if I wanted. The cost was more in line with what I was expecting, so I bought them. I will say within a couple hours my knee felt so much better!

By the end of the day, much less back, knee, hip pain. My leg nerves weren't throbbing or tweaking, seems to be helping. Don't know if I will cave in to the massive price $1,000, but now I know I have some options before I think about needles and lasers!
     
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Bad for Your Pocketbook
Posted by on
Rating: 1/51
ALBANY, NEW YORK -- $525 later my feet were worse than when I started wearing these inserts and my pocketbook took a drastic hit. The salesperson overall, was a red flag and instead of listening to my own common sense I listened to my feet. Time flew and went past the return time so I was out of luck and considerably poorer. Do yourselves a favor, Run, Run, Run from Good Feet and pay a professional orthopedic Dr. to determine the way to go. I have, and I'm thankful for the help. Orthodontics may not be the total answer for everyone but spending $525 with a Dr. vs. a salesperson selling you a piece of plastic (sm. med or large)is the better choice.
Company Response 11/21/2012:
Customer,

We are sorry to hear that you are not satisfied with your purchase of the Good Feet orthortic system. Customer satisfaction is our number one concern and we would welcome the chance to make you more comfortable. A small percentage of users need to be re-fitted due to the reshaping of the foot with the orthotic system. Please come into the store to rectify the situation and ask for Jim.
     
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onlooker on 2012-10-17:
Good Feet has worked for some people. Orthotics from that store have a role in some foot care. MD's also have a role in other foot care.
Frustrating experience and expense - but glad your feet feel better
Tezrien on 2012-10-17:
I sincerely hope you meant orthopedics because I am sure that having someone put dental braces on your feet would not help you walk more comfortably whatsoever.And the thought of a foot with pretty smiling teeth is a bit disturbing. :)
ChuhBaca on 2012-10-17:
@Tezrien, I'm pretty sure they mean orthotics. I've heard some good, and a lot of bad, about Good Feet.

As the OP pointed out, you can get custom orthotics through a doctor or physical therapist for the same price as the stuff from Good Feet. Good Feet sells "semi-custom" orthotics and you speak with someone trained to sell, rather than someone trained to make you feel better.
Steve Masters on 2012-11-13:
I went to the Good Feet albany store three weeks ago and had begun limping because of my foot pain. The salesman was very informative and put me throgh a series of tests and footprints for both my feet. Then he brought out 6-8 arch supports which I tried on and walked around in. Immediately, I felt a difference in my pain level matter of fact I straightened up. I only had one pair of shoes with me
carol on 2014-08-04:
I don't like my Good Feet orthotics. My feet hurt worse with them in my shoes. Best thing I found. Sketcher Shape Ups shoes were the best for my feet. They cost a lot less than a pair of Good Feet orthotics.
Judy Oliver on 2014-08-05:
I went to the Good Feet Store in The Woodlands, Texas. I have plantar fasciitis.I was told I needed three different pair of orthotics to go in the three different shoes I wear. I was quoted a price of $1081.00. I said I don't think I want to spend that much money. She sold me a pair for $69.99 and a pair of insoles. My feet still hurt even wearing the orthotics.
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Overrated advertising- No refund policy
Posted by on
Rating: 1/51
SAN MARCOS, COLORADO -- I went to the Good Feet store in San Marcos because I was having back, knee, and hip pian, in resspose the TV ads. I was sold the 4 flex arch supports. I followed all the instuctions on how to use them. I used them for about 6 months, my pain didn't go away, if anything it was worse. I took the 4 flex and put in store bought arch supports. When I bought these the Good Feet store said they had a lifetime warranty. It turns the warranty is only for defects, if I want a refund I only 30 days. The refund policy stinks and I am out $269.00. Needlessto say I am not happy.
     
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trmn8r on 2012-10-02:
My impression was that Good Feet inserts were totally not refundable.

From the complaints I have read, I would be hard pressed to fork out hundreds of dollars for a generic Good Feet insert. I'd suggest a podiatrist, but that is just me.
James on 2012-11-20:
Well I can only speak for myself I've had these supports for going on 4yrs, and my whole family has them even my kids do! We love them to death! The supports have taken away most of my knee pain and back pain! I am only 36yrs old and used to suffer everyday with extreme amount of pain. These supports helped me stop taking 800 mg of Motrin and Vicodin together. The store worked with me for many months to get it just perfect. I didn't wait six months to go back they told me to come back in 30 days so I did, and kept coming back until I was satisfied. I came back 6 times and they adjusted the supports for free each time. So its like anything else it works if you work it. My suggestion to anyone getting these is to go back for your check up
Wade on 2013-03-08:
Severe back and ine injury. Constant pain. Good Feet felt good for one day. Two month layer, orthodox doc said get rid of them as they were wrecking my feet and spine. No refund even with doctor letter of damage done. RIPOFF!! All those "endorsements"are same garbage posted by sales personnel. Use google to verify.
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De Feet!
Posted by on
Rating: 1/51
CRANBERRY TWP., PENNSYLVANIA -- My 83 year old mother went there because she suffered two strokes and was having a difficult time walking. The guy talked her in to supports that cost $295 and they did nothing but hurt her feet. She went back to return them and he told her that there are no returns! She scheduled an appointment to see him and when she got there, the girl told my mother that it was his day off. The girl gave her a pair of tennis shoes and took her supports! That was after they ruined her first pair because they tore the insoles out to install this piece of crap! I don't understand their contract. It sounds like you need to ask for some kind of arbitration, then you need to go to a court in California if arbitration doesn't work! Why can't a local magistrate take care of this in Pennsylvania? Why do we, as a state, allow them to do business here if we can't take them to court here? Is that the trick to ripping people off? Do we set up a west coast business and open up east coast stores to keep people from taking us to court? Why has there not been a class action suit against this company? That's okay if some of you believe that they helped you. That's great if they did. But don't minimize what this company has done to others. Is it okay if a heart doctor takes care of my mother, but decides that he can make more money on yours if he gives her a cheap heart valve that he knows doesn't work for her? Just because he was good to me, it doesn't mean he is doing the right thing! This company is a huge rip-off! They are not doctors and shouldn't be pretending to be one! In my opinion, this is a case of malpractice! They need to be stopped!
     
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Rip Off
Posted by on
Rating: 1/51
RICHMOND, VIRGINIA -- My daughter went to Good Feet. She has a really hard time finding shoes wide enough to fit her feet and she need a good arch support. She wears an 8 1/2 shoe size but in order to get the shoes wide enough she has to buy a size 9. Then the arch support is not in the right place to give her the arch support she needs. She has been having a lot of problems with ingrown toenails because of the shoe problems. So she went to Good Feet and was told she need a certain pair of shoes that were $150. After 2 days of wearing them her feet and legs hurt so bad she could not sleep at night. So she bought a pair of Dr Sholes inserts from that machine for $50 thinking that would help. No, it did not. Called Good Feet and they will not refund or take the shoes back even though they were guaranteed for 30 days to help her feet problems. Only been 2 weeks.

She went to Shoe Depot and bought a pair of $30 shoes and has not had anymore problems. These people are rip off! And should be shut down. You should not make claims about your product if you are not going to back it up!!! I'm like most of the other people, don't walk away from this place, RUN as fast as you can!!!!!!!
     
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oldisgood on 2012-05-29:
I didn't run away and bought the arch supports and my feet are fine now. No one product is the perfect fit for everyone. It didn't work for your daughter but it sure did for me.
clutzycook on 2012-05-29:
has your daughter not tried to find a shoe in an 8 1/2 wide-width?
TLSmith on 2012-05-29:
Did 'Good Feet' say why they wouldn't work with you?
ChuhBaca on 2012-05-29:
The Good Feet store sounds like bad news. They seem to be trying to compete with the custom orthotics, at the same price!

The cost of their products compared to how much they are willing to back up their claims, it sounds like snake oil to me.
Mary Stavitzski (owner) on 2012-05-30:
I offered to have her daughter to come back in,so I could help her.I guess she couldn't hear me over being so abusive on the phone,as I listened to
the mother that never stepped a foot in my store,she now accused me of being the villain.The daughter,had stepped outside to ask the mom to pay for the shoe and came in and bought them.So now she bought a Dr.Scholls insert and did she put then on top of the insole already in the shoe?I never had a chance to help this college student.Mother Complained about a worn shoe 14 days after you telling me, she couldn't walk or sleep in 2 days?I'm here to help!Worn shoes are not refundable,it's on the receipt.It's common knowledge! Walk in my shoes with Good Feet Arch supports and you will be Pain Free! The Shoe is not the answer! Sincerely Yours,Mary
paul on 2012-06-01:
I have had foot issue for almost 20 years and even had custom orthotics made and wore them for two years. I became a Good Feet customer 3 years ago and have been wearing their arch supports ever since-the pain and discomfort are gone and I continue to recommend Good Feet to friends with foot and knee issues.
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Buyer Beware
Posted by on
I went in the Jacksonville store and met with a very nice sales person. She took impressions of my feet and got three sets of the same insert, each with a different rigidity - soft, medium and firm. I asked specifically, "What is this going to cost?" She told me "$299.00." She did not tell me it was $299.00 for each set - medium and firm - for a total of $600.00. The "soft" set, usually $85.00, was thrown in for "free." After I decided to purchase, I was told the correct price. I should have known, at that moment, that I was not dealing with a reputable business. I did buy one pair, for $299.00 plus tax, but decided that same day I was going to return them for a refund. GOOD LUCK. At the very bottom of the invoice, which you receive AFTER the sale, it says, "*all sales are final" That was the final insult. No refunds. I plan on reporting Good Feet to the Florida Attorney General's Office as well as the Florida Consumer Protection agency. I also found out after the fact, that they are not eligible for reimbursement from health insurance as they are not prescription inserts.

A final thought, no two persons' feet are identical. The Good Feet inserts are. There is no provision in the "off the shelf" molded plastic inserts to accommodate differences in feet. Be warned. Caveat Emptor.
     
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ChuhBaca on 2011-09-06:
That is quite expensive. I was fitted for custom orthotics by a sports physical therapist and had them custom made. 2 pairs were slightly less than what you paid at Good Feet.
Skye on 2011-09-06:
When it comes to feet, I'd stay away from places like this, where the employee's are not medically trained to actually custom fit you to your specific needs, including, height and weight.

Best going to a podiatrist or sports physical therapist who know what they are doing.

Thanks for warning others.
Bad Feet on 2012-07-25:
Do not fall for this foot scam as they are not professionally fit and very expensive. Some untrained clerk hands you off the rack inserts. Go to a Licensed Doctor and beware of this racket.
Paul on 2013-02-02:
I have gone to a podiatrist, have had custom inserts made, have had shots in my heels, wraps, and now they are worse than ever. Doctors aren't always the answer.
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So pleased with Good Feet- results after 7 years of pain
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SHILOH, ILLINOIS -- I injured my lower back while running (was 6 mos pregnant) almost 7 years ago. Since then, I have tried stretches, exercises, chiropractics, therapy and even injections to get some relief. I have also had some problems with my arches and decided to check out the good feet store. My husband and I went in 4 months ago and talked to them, but wanted to do some research and didn't buy. Yesterday, I went in to have the imprint of my feet made and talk with them more in depth. Using the imprints, the sales person brought out 3 sets of inserts. He had me walk in the first set which were called Exercisers. These are the "big dogs" in terms of support. I was able to walk without pain in my foot which I have had regularly for the past two months (planter fac.) He spoke to me about the need to use all three sets in an interval system but the cost was almost 880.00 with tax. Hubby told me to get all three rather than try using just one or two sets which would be tougher to get used to and could result in just quitting.

There was another man in the store who was obviously a laborer who had the broadest smile on his face because wearing one of the pairs took the back pain he had away. It actually got me teared up. Anyway, I talked to the salesperson about my back as well and he said it may relieve some pressure and feel better but couldn't guarantee that the supports would also take care of it since it may be a spinal issue and not a foot alignment problem.

I wore the maintainers out of the store, then wore the exercisers for the hour or so before bed. LAST NIGHT WAS THE FIRST NIGHT IN ALMOST 7 YEARS THAT I HAVE NOT WOKEN UP BECAUSE OF THE PAIN WHEN ROLLING OVER OR CHANGING POSITIONS DURING THE NIGHT! I could sleep on my stomach again without feeling like my lower back was going to crack. I can't tell you how excited I am about the possibility of being able to walk without feeling like an old lady (I'm 37), running again, and being able to lay on the floor with my kids to play a game! I realize this is only the morning after, but I really am amazed.

I know that I am fortunate to be able to buy the full set of supports and not everyone can, but I do hope that others who have resigned themselves to life with back pain will consider it. You could always camp out in the store for the day and see how they affect you for several hours. :)
     
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Sparticus on 2011-07-07:
Shoes can make a huge difference with bad backs. It is funny, I can walk all day in my Croc sandals and my back is fine, but if I walk for an hour in my tennis shoes (Sketchers) my back is killing me.

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They did help me, but BEWARE of their sales contract!
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FORT COLLINS, COLORADO -- I have extremely flat feet and plantar fasciitis, on a recent business trip to CO my feet were killing me, it had been getting progressively worse and nothing was helping, and I could no longer stretch my feet out enough to ease the pain, and I was losing sleep to it as well. So I went in to the Good Feet store hoping to find relief. After fitting through a few different supports I decided to bite, the pain was really bad that day and I was on the road for 3 weeks so no doctor visit was possible. Earlier a Physical Therapist friend said that it would be hit and miss with doctors trying to fix this as well. So I paid the big bucks -$700 for 3 support sets and a pair of new shoes and thought if it doesn't work well I'll take another financial beating. I had already spent probably over $150 for all the Doctor Scholls type garbage during the previous months and that got me nowhere - it never helped and any of those store bought arch supports caused more pain. I'm on week 4 since my visit to GF and the things are working, I'm able to walk with minimal or no pain, sleep without interruption and I am now working out again, something I had stopped 6 months ago due to this. So this process seems to work for me, but I can understand others having complaints. The bill of sale is a real snake oil deal with you only able to get store credit if you want to return. I was surprised when I read over all of that in the store and I almost walked out, except my feet weren't hurting as much after I walked around for 10 minutes with the "exerciser" support. I'm not sure how they stay in business with this type of contract. Had I not been on the road, I would have immediately walked out after reading the Good Feet "sales contract" and found a podiatrist. Judging by the other reviews - getting relief is hit and miss, I think it was more luck then science that these things are working for me. I look forward to trying these while skiing, I have custom orthotic foot beds for my boots - 3 years ago I spent $200 on those and I could hardly stand the pain they inflicted - no refund on those either, so again I feel I'm just lucky with Good Feet.
     
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Great way to lose a lot of money
Posted by on
DENVER, COLORADO -- I spent nearly $600 on the support system and must admit: it was a complete waste of time and money. The system consists of three pairs of el-cheapo plastic inserts, a couple of foam shoe cushions, and some velcro.

I was told the products were guaranteed… GUARANTEED… to help improve my plantar fascitis.

I had to return to the store several times for different supports. Every time, the clerk gave me some song and dance about how the supports I’d been given were too big, too wide, too stiff (etc) and the previous clerk should have known better. One clerk would tell me to wear them for X-amount of time. The next clerk would say “No that’s wrong, they should be worn for Y-amount of time. The next clerk said they should be worn every other day. They didn’t have a clue what they were talking about and they all contradicted each other. Not only did the supports NOT help my plantar fascitis, they caused me quite a bit of foot/leg pain and I had to get chiropractic adjustments while wearing them.

Now, this is the gross part. All of the inserts that I was given had dirt marks, velcro backing adhesive, scratches, and scuffs of color from being worn in OTHER PEOPLE’S SHOES before being given to me!! Every single pair was dirty. I have pictures to prove it. GoodFeet insists they clean the inserts between customers, but obviously this is either a complete lie or a complete fantasy on their part. If you’ve ever seen them, you’d agree the inserts probably cost about $2 each to fabricate. The fact that they’re re-used between customers is a testament to GoodFeet’s ultracheap business practices and complete disregard for basic product quality.

After months of dealing with sales clerks that couldn’t give me the right inserts or tell me how to properly wear them, I gave up and asked to return the system. The store clerk very icily told me “we don’t do returns” then she turned her back and walked away from me. I followed her to the counter and informed her that they DID do them. It was very clearly noted when I was told they were guaranteed to work. She actually had to call a store manager at another location to check. Then she made me talk to that manager on the phone, who informed me they would not take back any of the cushions for hygienic reasons even though they were still sealed in their original packaging. She also informed me that there is a 30% standard “restocking fee” on returned inserts. She said this was consistent with places like Best Buy and Circuit City (she didn’t seem to understand that consumers have the opportunity to research electronics before buying them and they’re standardized by model… hardly the case with shoe inserts). So, do the math… 30% on $600 = $180 to take six dirty pieces of plastic back to the stock room before giving them to the next poor schmuck that walks through the door.

It took several weeks, three managers, numerous unreturned phone calls, and one special permission from the franchise owner to get the restock fee lowered to 15%. Better than nothing, I guess. It was the most frustrating customer service experience EVER! Of course, even with the adjustment, the refund could only be given in the form of a store credit. Great… $500 worth of really ugly and overpriced shoes… just what I needed.

What concerns me most about this company is their use of a trusted sports figure spokesman and their blatant targeting of senior citizens in their marketing. Every time I went in the store, there were senior citizens waiting to try the product, many of whom were on fixed incomes. PLEASE – if you read this, know that I am taking the time to write my experience so that you can protect yourselves and your loved ones from this horrible company. There is no way to know if the system will work for you until after you try it. And you have to buy it before you can try it. Once you buy it, it’s yours. I was told by one store manager that the inserts only work well for about 1 out of every 3 customers. It’s an expensive gamble and the odds are not in the consumer’s favor.
     
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Anonymous on 2008-10-29:
I'm always puzzled when people will shell out $600 for something they can get from a Dr. Scholl's display. I'm also puzzled that they will pay $600 to a chuckle-head with no medical training, rather than consulting with a foot specialist like a podiatrist or orthopedic surgeon. Another 'one born every minute' solution...buy some 'Z-Coil' shoes! LOL!!!
gopackersgo on 2009-01-06:
I am an employee of good feet for the past eight years and I can only speak for our company but there is no pushing or promising of anything. The whole point of good feet is to try on different supports to see if YOU can tell if they make you feel better. Nobody knows how you feel but YOU. People are told of our policies up front but people are never stuck and we do free resizing and exchanging. I personally have told people to not buy them if they can't tell a difference. Our supports, the doctor's orthotics and pharmacy supports are all good but everyone is different from what might help them. We understand people are frustrated and have already spent a lot of money on shoes, inserts, etc.., but how many of those do get to try before you buy. Now add that money up. These supports will either help you or they won't. There is no magic tricks or promises. All we are trying to help people with pain, being we didn't give these people their problems. Almost everyone tells us that these won't help until they try them for themselves. Nobody will make you spend $600 or $1 unless you feel difference. We suggest a certain way to wear the supports but people can do what they want. For some it works great and for some they need to come and get others. I was a customer first and I didn't want supports let alone spend the money I did but I also didn't want to hurt either. I'm sure everyone wants eyeglasses too. I doubt they also want to spend the hundreds on those either but you do if you want to see. My advice is go the the store nearest you and try for yourself. If the supports make you feel better get them or don't but it is your pain. If it doesn't make you feel better DON'T buy them I don't know how easier we can make this process. I work at the Duluth, MN location and we have helped a lot of people feel better and I haven't performed a miracle before. I can't make them work, they either do or don't. But that is why we have so many arch supports, we are all different. Try them, you probably be surprised and again for free with no obligations.
catlover2 on 2009-12-13:
I wish I had read some of the reviews before throwing my money away. I was told to break the supports in over a three week period and they will feel much more comfortable!! Three weeks to break them in? Watch out for the sales people, they are pretty slick!
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