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Thank You
StarStarStarStarStarBy -
Rating: 5/51

OMAHA, NEBRASKA -- I started going to a Chiropractor back in 1978. I'm physically a big guy who enjoys being active and physical. When I was 32 I joined the US Army Reserves. While at Basic Training I excelled at all the PT, including the running which astounded the Drill Sergeants because I was 6'1” and weighed over 250#. At this time I worked construction while training and desiring to become a career firefighter.

Due to all the work and running for the Army Reserves I was going to the chiropractor 2-3 times per week on a walk-in basis depending on how I felt. And I always felt better or fixed when I left the chiropractor's office. I had seen the Good Feet Store infomercials but didn't think much of it because I could easily hold up to the various tests demonstrated on the TV show due to my muscularity.

Before the start of the Iraq Afghanistan War I was home on leave from training for the upcoming deployment and I stopped into my chiropractor to get a much needed adjustment. After the adjustment I said to him, “I'm not going to see you for over a year. There are no chiropractors in the Army. What am I going to do?” He told me to go to the Good Feet Store, take their tests, and get their inserts. It will put my feet in the right position. That will make a good foundation for my legs, hips, and back.

Well the next day I did just that and got 3 types of inserts. Two types of inserts that I switch back and forth from on a daily basis and 1 for exercise. I went on that deployment with no back issues. Also, I have since gone to Warrant Officer Candidate School which was like Basic Training on steroids, a second deployment, and have been hired as a career fire fighter with no back issues. That chiropractor lost a customer that day back in 2002 and I've not been back into a chiropractor office for an adjustment since then.

Yeah, the inserts were pricey on an upfront basis but I am money ahead and they have actually been cheaper over the years. Over 10 years for me. I have since bought extras to put into my bunker boots, both my career department pair and my volunteer department pair by paying for them w/ my Health Savings Account or Payflex. Thank you Good Feet Store for keeping me working so I can provide for my family, help defend our country, and protect my community by keeping me working pain free.

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Good Feet Medical Opinion - Do these work and what is the value?
By -

ANY CITY -- I am a podiatrist with surgical training, experience making custom orthotics, understanding of biomechanics and kinesiology, and adept in foot pathology. I also have the unique perspective of working with Good Feet products for 5+ years now and professionally understand how these devices functionally assist the body, as well as, support their value compared to other devices on the market. I must share that experience with you after reading the various opinions of this product on this site and I hope it sheds some light from a medical perspective.

Good Feet is a unique medical retail store that provides the much needed service of custom fitting your feet with various levels of foot supports (that are not built within standard shoes these days). They fit the supports to your feet by taking precise measurements, in other words they are not "off the shelf" like you would find in your local running shoe store, internet "self fit", or local drug stores. In fact, most consumers have tried various types of these temporary products before coming to Good Feet.

I usually find that if your regular over the counter device has helped a little bit but you are still suffering with foot problems, then using a much more supportive anatomical device, such as a Good Feet product, works very well. These products are the real deal and much more therapeutic than any standard "insert"...one is an orange and one is an apple.

If you "see" similar devices they are, indeed, not the same because the Good Feet materials are durable and that is why most Good Feet stores offer some type of servicing (some states offer lifetime servicing) and adjustability on their products. This is the part of Good Feet that is unique, because if you begin wearing their devices and didn't get the relief you had hoped for, then you MUST go back to the store and get them adjusted. Just like eyeglasses or braces on your teeth, there can be some adjustments that must take place in order to achieve the maximum benefit of orthotics.

It is highly unrealistic to think that if you have trouble with the supports that they "do not work" when in fact, the body needs time to adjust to the supports and it is Good Feet's job to guide you through this adjustment period. Good Feet wouldn't even be around if they had a product that was overpriced or didn't work. The company is growing nationwide because the product does work! No one can beat the refitting policy.

I have colleagues that sit on the state board of podiatry and the number one complaint to the podiatry is board is "not giving money back on orthotics". The no refund policy is not just an exclusive Good Feet policy, this is the industry standard. It is not a "red flag" to a consumer that they don't give money back, it is normal for orthotics yet Good Feet offer many ways to get you comfortable by adjusting the strength, size, material, and many other variables. If orthotic companies gave money back there would be consumers that would wear the devices, get the relief they need, and then return the product for their money back.

This is why most podiatry offices as well as orthotic companies do not give money back, it is to protect the business. Good Feet is one of the few companies that can totally revamp the type of support you have in just one visit, so there is no need for a refund 99% of the time.

Lastly, let me expand on the issue of value and pricing. Depending upon the state you live in, the Good Feet supports range anywhere from $80-$280 per pair. Good Feet will fit you for a series of supports that will allow you to wear them in all shoes, even sandals, slippers, and dress shoes. Do you know the number one compliance issue with a bulky orthotic or running shoe insert is? Inability to fit into all shoes! They are one step ahead of this issue and will show you different levels of supports so they can fit into all shoe types.

In order to get the best response from an orthotic, it is recommended to wear them as much as possible. Good Feet is a brilliant company that is supported by most of the medical community and the proof lies in the medical referral rate!

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No Refunds and Incompetent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KAYSVILLE, UTAH -- I have had a life-long problem with my ankles. They roll inward -- a condition called pronation. After seeing TV ads for Good Feet Stores, I decided to try it out. I went to the store in Kaysville, Utah. A very pleasant young lady made an impression of my feet using an inkpad. As she worked to "diagnose" my problem, I asked what kind of training she had for the job. She replied that "It was mostly on-the-job," and she actually had no professional training.

She finished the footprints and then recommended arch supports. There were two grades to choose from. A LIFETIME guarantee, for $1000. For that price, supports would be replaced for 50% discount if they wore out. The second level was a 30-day guarantee for about $350. Replacement after 30 days would not have a discount.

She was honest, however, and told me there would be no refund if I was not satisfied. However, they would give in-store credit if I was not satisfied. I could use the credit to buy some of their New Balance Shoes. I was dumb enough to pay for the 30-day job. It took only a few hours to realize I had made a BIG mistake. I did return and used my "credit" to purchase a nice pair of shoes for me and another pair for my daughter.

Later, I paid a visit to a podiatrist. He told me my problem was NOT my arches. I needed only moderate arch support, which I could get by going to Walmart and using one of Dr. Scholl's machines. What I really needed was an ANKLE BRACE. My health insurance covered all but a $40 co-pay for the doctor and $35 for the brace.

The doctor also advised that it looked like I would need a brace only on my right ankle. He suggested I try only one of the braces and see what happened. He was right. I now wear a brace only on my right ankle and Dr. Scholl's insole number 410 ($45). I failed to check reviews before visiting the Good Feet Fraud Store. The moral of the story: Do your homework!

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Shoddy product/ shady sales tactics
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CINCINNATI, OHIO -- I bought 3 step shoe supports for my bad ankles. I told the sales person I had anterior ankle impingement. She recommended arch supports. The support system cost $600 dollars and they have no returns. I wore inserts as instructed. I was in so much pain I took them off after 6 hours. I called the store but the manager was on vacation. They gave me Columbus OH #.

Called and spoke to Gwen. She explained how I should wear them. Told her I followed instructions. She then said I didn't wear them long enough. After I told her I was seeing my Ortho doctor to see if they were OK to wear, Gwen told me I could get in store credit. Went to store where I purchased. They tried to say I had not worn them correctly, then hadn't worn them long enough. I showed them a note from my doctor. They tried to say that doctors don't always know about these things.

I asked for credit. I asked for manager. Manager was on vacation. Finally they agreed to give me store credit (after 2 staff went in the back room and talked). They told me I would get credit but didn't give me any kind of paper... Receipt, or card with credit. I demanded something in writing. After 15 minutes I finally asked another staff person why it was taking so long to get verification of store credit. Apparently they couldn't find the proper paperwork for this.

I was finally given a sale invoice slip hand written saying I had store credit. Also, they couldn't access my file because the manager was not there. I felt they blamed me for the issues, harassed. It shouldn't take 45 minutes to get store credit and customers should not be made to feel at fault for dissatisfaction with the product.

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Run Away From This store...
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEWTONVILLE, MASSACHUSETTS -- Very, very bad experience. Dealt with the store owner. Very apparent to me he wanted to make a sale and had no interest in what I wanted or what was best for me. Bad-mouthed doctors and podiatrists "they don't know anything about arches". The shoes he was selling me did not fit well...kept going up in size. In the store they felt OK...but when I walked in them for a while...it felt like I was walking in boats. Think wearing your mother's shoes. He threw orthotics in the shoes as I was trying them on. Tried telling him I only wanted the shoes not the orthotics. He said it would make my feet feel so much better. Gave NO instructions on how to use the orthotics.

I read the paper for the hard plastic one but have absolutely NO IDEA what to do with the rubbery ones. I wore the orthotics according to the instructions on the sheet. Day 3 I got a shooting pain from my for through my foot, up my calf and into my hip. I have spent 6 months in physical therapy to successfully 'cure' hip pain. After 3 short days it had returned worse than it was to begin with. I called the store and spoke to the same owner who SOLD me the product. He told me I did not give it enough time to work. Really? I told him I did not want something that hurt me and wanted to return all that I had bought... He told me to come back... I went back, he was not there.

The clerk said he was the only one who could help me but there were no refunds or exchanges. That was the first I had heard it was a final sale. I wound never have bought these if I knew it was a 'final sale'. At no point was I told it was a final sale. The owner said it was printed on my receipt but that was after I had been charged!!! I told the owner that I wanted to return everything for a full refund...he said no I could have a store credit. Why would I want an 850 store credit if I never plan to darken their door again? I have contacted the Massachusetts attorney general's consumer protection department, as well Good Feet corporate offices. Hopefully I can get a refund!!

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Yes and No
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAINT LOUIS, MISSOURI -- First, the negative: I agree that the sales tactics are inexcusable. If you have a product that works, you don't need to over-charge or try to force people into buying something $1,000 for a piece of plastic. Oh excuse me, 3 pieces of plastic - no! What happened to the days when you asked a client about their needs and budget and showed them something suitable?

Like other reviewers I was pushed and prodded not to leave the store without a purchase. My mistake - I should have walked out but I left with a basic arch support and was charged $220 for it. Pretty sure I could have had one custom made for that price. And I agree, the sales people don't pay attention to what you actually say. How can every patient be treated the same when all our problems are different? He kept asking me as I walked in the supports - doesn't that feel better? No, it just feels weird. I never had pain walking in the first place. My problem was waking at night with painful shin, foot and toe cramps.

Now the positive, and I hope to help others who may have the same problem that I had. Those cramps would wake me at night and be very painful. So, after some googling, I found that drinking plenty of water plus an arch support would help. After two nights in a row of these cramps, I wore my arch support all day and drank enough water. No cramps.

I was thrilled - but my point is, you can get a basic arch support elsewhere cheaper without all the strong-arm sales techniques. I won't ever go to the Good Feet Store again. Shop around and avoid the Good Feet Store. And if you have the same type of cramps that I had - drink lots of water and wear your arch support - but buy it from someone else.

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Good Feet = Unethical Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEXINBGTON, MASSACHUSETTS -- I was in a lot of pain and it was still 3 weeks before I could see my orthopedic doctor. I went into the store and was sold 2 pair of inserts plus a pair of black inserts. I was given a schedule on how to use them. After 3 weeks my foot problem was not any better in fact my good foot was now hurting. My doctor said that these were too hard and not to wear them. She said unfortunately Good Feet takes advantage of people and people on fixed incomes spend a lot of money and then cannot return them. She said that she wishes someone would picket them.

The following Saturday, I went into the store and the owner was not there that sold them to me. Another women working there wanted to change the inserts but I said, "no, I want my money back" and that they were hurting me. She took them back and signed my receipt and told me a check would be sent for $211.00 and that was less the $20.00 restocking fee which I agreed to.

A week later the owner called me and said that he was not going to take them back and that they were mutilated. "come in and we will talk." I said no and that I want my money back. My doctor said that they were hurting my feet. "Have her write me a letter," he said. It was within the 30-day return policy. I was angry and was not nice to him on the phone I will admit. Within a week he left a message and said, "I put a check in the mail." When I got the check It was for only half the amount. He said he would not pay me back for the sales tax because it was already paid to the state.

In Massachusetts, it is a state law the sales tax has to be returned if you have a a sales receipt to the customer. I printed off a copy and brought the check and all of my paperwork to him. I showed him the receipt with his sales clerk signature on it along with the amount to be refunded and he asked me, "Who it was?" I said, "you don't even know who your employees are? Do you think I forged this?" "Okay what do I have to do to get rid of you?" I told him I wanted my money back. Please do not solicit this store. Go to CVS and buy their inserts which I have done. They have given me much relief for a fraction of the cost.

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Positive Experience, Found Relief
StarStarStarStarStarBy -
Rating: 5/51

HOUSTON, TEXAS -- I stepped into the Houston store at the beginning of this Year (2014) a little skeptical about this product, I have seen the infomercial several times and I said to myself that I will give it a try. I was greeted by the personnel and ** offer me his help. He ask me several questions and the reason of me being there. I told him that I was having calf pains, knee pains and back pains. He asked about my job. I'm a machinist and stand on my feet for 12-14 hours a day. He recommended the whole system exerciser, maintainer and relaxer.

And he mentioned that if I was not satisfied or that the expected results were not there to bring them back and that he will change them until I will get the results meaning my pains. And he mentioned that the products was warranty for life that will not have to pay for replacements any more. I left the store. Went back to work and follow his instructions to wear the arch supports, within a day or two I noticed the difference. My knee and calf pain went away and then back felt better and I was able to work and walk a lot better and pains at all, I wanted to tried them also for running and again no knee or calf pain. I'm totally satisfied with the arch support.

I recently went back and got an extra set of arches for my running shoes and also a replacement for my working shoes. And at that time ** was there and he remembered me when I first came to the store and once again with the same friendly approach he took care of me and recommended to move up on my arch support for my working shoes. I would recommend anyone that suffers from aches and pains give it a try you will feel the difference I know.

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Check Before You Spend Your Money.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SARASOTA, FLORIDA -- Our first clue should have been "no exchanges, no refunds, no returns", posted in the store and stamped on your receipt. My husband was in so much back pain that he would try anything. It seemed like a stretch that this would work but I guess I didn't have the heart to tell him it seemed dumb to me that this could actually help. The salesperson did her sales pitch and was sure these inserts would help. She brought out three inserts and said you need to change from one insert to the other each day three times a day. She said the inserts were $300. When my husband said he would not be taking his shoes off and on and changing inserts three times a day she said he could get one insert and that would help.

Ok, so if the inserts are $300, one insert would be $100. No way, each insert is $300. So then he has to buy a pair of sneakers there. She measured his foot. I told her that he needs a wide sneaker. She said he has been wearing the wrong size shoe the whole 50 years that we have been married. After trying several sneakers she decided that he needed a wide sneaker. After bringing out several sneakers that were $150 and he would not buy because he did not like the color, she somehow went in the back and found a color that he had been asking for that cost $100. Then they take out the insole and put their insole in its place and charge you another $10. I could have bought the same thing online for $70. He left the store with a pair of sneakers that cost $450 and were a half size too big.

Long story short, he had a cyst on his spinal cord that had to be surgically removed and he is no longer in pain. He also has a $450 pair of sneakers that are useless. These people take advantage of people who are in pain and rip them off. Stay away from this store and their dishonest practices.

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Good Feet People Acted Like They Knew What My Feet Needed Being in Severe Pain You Fall Onto Trap They Lead You to Believe They Ar
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEWPORT NEWS, VIRGINIA -- I had been having severe feet pain and tried a lot if different things. I called the Good Feet people. Ask what they could do for me. Said they could definitely help. Said they had people walk in with crutches and out without them. I went to the store. They act like they are doctors make you do imprint of foot and tell you how much their inserts will help and lead you to believe there are 400 when actually they are 1200. At no time are you told no refund. Most stores say to you before you make purchase. All sales are final. They do not.

After 2 days of wearing arches my feet were in so much pain I could not walk. When I got home from work I went to the doctor and I have bone spurs in both heels. Said my feet were on fire. Gave me shots in both feet and prescription shoes. I notified the Good Feet store 4 days after purchase. Told them these arches did not help me and I wanted a refund. They said they were sorry and someone from corporate would reach out to me. No one did.

Finally went back to store and once again they played doctor and talked me into actually putting their arches under my shoe arch and that does not work either. I think they need to be honest at beginning. Tell them price refund policy and they should not act like they are doctors. I want a refund and will not give up. I do not feel I should be treated like I'm stupid by these people and do not want to deal with them I'm going to mail the product back and gave it signed for and if I do not get refund I will go further. I have medical proof from a doctor that they did not know and still do not know how to treat my feet.

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Good Feet Rating:
Star Star Empty star Empty star Empty star
2.1 out of 5, based on 239 ratings and
264 reviews & complaints.
Contact Information:
Good Feet
2270 Cosmos Ct
Carlsbad, CA 92011
800-509-4535 (ph)
www.goodfeet.com
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