Guardsman - Page 3

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1.2 out of 5, based on 54 ratings and
80 reviews & complaints.

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Leather Furniture
Posted by on
Rating: 1/51
EDMONTON, CALIFORNIA -- We have purchased leather furniture with Guardsman !!!SCAM!!! warranty. The dust covers are pulling apart and the couch cushions are torn apart from using the recliner. We had a service man in today to repair dust cover but won't repair cushion. He also told us the cushion is not repairable even if it was covered under our extended warranty, after calling guardsman they said the warranty only covers an incident that was caused by human error like burns or cutting furniture. The dust cover is torn by using the recliner but they will warranty that but not the cushions. Trying to deal with furniture store and warranty no answers the store told us that if we bought name brand furniture they might have been able to help, nobody will cover warranty. Dealt with hauling to garbage dump and buying once again new furniture. Watch out anyone that is purchasing GUARDSMAN GOLD PLAN,,,,,, they do not cover what you are paying for.. Edmonton Alberta
     
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Terrible business
Posted by on
Rating: 1/51
GRAND RAPIDS, MICHIGAN -- I wish I would have looked them up before buying the insurance. We have purchased insurance in the past on other furniture from another company and actually used it and didn't have a problem. This place is such a sham! Really? Who has the time to respond in 5 days?

I wrote and complained yesterday and said that I didn't want the insurance anymore and I wanted a refund. Can't have that either! You must cancel in most states in 20 day, in 20 days how would I know that I wanted my money back because they are so bad? I wouldn't have any interaction with them by then. In addition, the process to report it takes so long and you have to do a report for each damage to each piece so if there are 2 items damaged in the same piece you have to process 2 reports. You also have to have photos so it took me 1 1/2 hours to fill out the reports for them to tell us nope! Then they also said nope as easy as pie to getting our money back! Bad business!!!
     
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Protection Plan Is A Scam
Posted by on
Rating: 1/51
BRANDON, FLORIDA -- A complete scam! I purchased a policy for all my furniture and the one time I need to use it my claim gets denied. The leather is peeling as well as the finish on my table. After a month waiting for a reply, they told me peeling is not covered on the sofa, and the peeling on the table is also being denied because I didn't see it happen. Its obvious they deny every claim to avoid standing behind their pathetic scam of a policy!! From what I'm reading online, this is their common practice. Unfortunately, I trusted the furniture company and its recommendation of purchasing this policy. Its obvious both Ashley Furniture and Guardsman are in this scam together.
     
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Scammers! Scammers! Scammers!
Posted by on
Rating: 1/51
GRAND RAPIDS, MI -- SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS!

First of all, visit the Grand Rapids, MI Better Business Bureau (BBB) and "enjoy" the 956 COMPLAINTS AGAINST THEM! This means, THEY DON'T CARE!

They will do everything they can to Confuse you on the claims process to "cheat" you of the timeline! My idea? I will research every single furniture store that offer their Protection Plan Services and I will "inform, educate and WARN" customers on those companies websites and review boards. Once these furniture companies learn they can't sale this protection plan package to their customers, they will simply dump them for someone less toxic!! Sounds like a plan? Join me!
     
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Do Not Buy!!
Posted by on
Rating: 1/51
GRAND RAPIDS, ILLINOIS -- I discovered a tear on one of the sofa cushions so I followed all of the requirements as far as taking several pictures, filing a claim on line, printing and signing the required documents and mailing it to the company.

We were told that they would not cover rips on seams, any damage more 5 days old, and, even though I purchased a 5 year plan, they said they would only cover the furniture for two years.

This was a complete rip off and a huge waste of money. I will also complain to the Better Business Bureau but I'm sure that won't help either. If I can save one person from wasting their money then it will be worth it.
     
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Waste of Money
Posted on
Rating: 1/51
I was sold this plan by Jerome's furniture. I was told that it was a wise investment because if ANYTHING ever happened to the outdoor furniture set I purchased that I was covered 100%. I filed a claim after discovering that all the seat cushions were full of water & mold a couple weeks after one of the few rain storms we have here in California.

My claim was denied because it was deemed an act of God & was therefore not covered by their plan. So, outdoor furniture that I can't leave outdoors & a protection plan that denies my claim. Give me a break. I am working with someone at Jerome's who is trying to get the manufacturer to replace the cushions. We'll see.
     
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Guardsman is a waste of $$$$$
Posted on
Rating: 1/51
TEMECULA, CALIFORNIA -- Paid $130 for their protection, might as well not have spent the money...A year after I bought the couch that was covered, and I needed the frame replaced after an accidental break, they refused my claim. I went through all the hoops, took photos, filled out paperwork and mailed it in. I was told that after all that work for the claim, that I would have to wait 2 weeks for their decision. They decided that "Sectional-Left Arm Facing Sofa - Frame Cracked - The damage reported is not covered under the terms of the protection plan. Please refer to your manufacturer warranty for coverage and terms that may apply."

Will never use them again...they are difficult to work with and dishonest...
     
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Was Weary After Other Reviews, But Worked Out Well
Posted by on
Rating: 4/51
Reading other reviews I was very weary that my claim would be accepted after finding a mysterious crack on the marble top of my buffet. The process was very formal and it took a few weeks to get processed, but eventually Guardsman had the furniture store where I made my purchase (Haverty's) replace the entire piece. Of course, that ended my insurance with Guardsman, but I was very satisfied.

While in form to file the claim it asks very specific questions about when and how the damage was done, I still was made whole even though I could not answer those questions.
     
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Terrible Customer Service, Does Not Honor Warranty
Posted by on
Rating: 1/51
UNKNOWN (US) -- Bottom line, they will not come out and clean the couch for any reason. despite the fact that their web site paints a utopian scenario where this warranty seems worth purchasing (http://www.guardsman.com/en/furniture_services/protection/). I urge you not to spend a dime with this company.


Here is what I wrote in my feedback on their site:

The claims I have made for the service have been almost fully denied. outside of the customer service representative being totally out of line, the warranty I have purchased is also not being fulfilled. You are 'denying' the body oil and dirt stains on the couch and chaise lounge, when the warranty verbiage on your own web site states "Human and pet bodily fluids" explicitly. Clearly your customer support team has not been trained to provide any level of actual customer service, and does not care about what they are doing to the (per internet reviews) strongly declining reputation of Guardsman. I will be reporting this issue to the Better Business Bureau due to the blatant breech of this warranty. I also plan to make rounds on several web sites to highly discourage anyone from being coerced into this scam of a warranty (which will be easy by simply writing up my terrible experience). I will also be contacting Ashley Furniture to make sure they are aware of the illicit business practices of Guardsman.

Please refer to your web site for a full understanding of the false coverage of the warranty: http://www.guardsman.com/en/furniture_services/protection/
     
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Fraud of a Warranty Product
Posted by on
Rating: 1/51
FRESNO -- I have been trying to get the company Guardsman Furniture Protection Plan to cover my sectional sofa that I purchased a 5 year warranty on. I contacted them, I went on their website and tried to file my complaint to get my sofa fixed. I tried to upload pictures as they requested. But their site would not work. I contacted them after trying several different times. I contacted the store LifeStyle Furniture in Fresno to get help, and was given the run a round over and over.

Finally being denied due to them saying " I did not report my damages within the 5 day period" This is bull crap! I have contacted them and I see that they have an A rating on the BBB but interestingly they have 702 complaints against them for warranty and service issues. Go figure. How the heck do you get an A rating with that many complaints? This is fraud, the company LifeStyle Furniture and others furniture companies are selling Guardsman warranties, knowing they will not ever fix or repair the damaged product.

I want my money back for the piece of crap couch and for the money I paid to have the lifetime warranty they sold me.
     
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