GRAND RAPIDS, MICHIGAN -- Our two dining chairs were broken accidentally, so I called Guardsman and sent them pictures of broken chair. On March 7, someone from Guardsman called me and asked the reason for broke chairs. I said it don't know when it happened and exact reason. Based on my statement without listening or giving me chance, representative told me that "this is not accidental damage so your claim is declined."
I asked how to do know that this is not accidental damage. The person told me that I have told him. I argued with person that I told that I do not know the exact time and reason. It might be my kids broken it. Person was not ready to accept my any reason and was so rude and do not want talk to me. I guess at last he hang up on me. I feel person was rude and unprofessional. I have spoken to manager also regarding this and Guardsman had assumed that this is not accidental damage and not defect also.
My question to Guardsman as this is not manufacturing defect then how chair has broken itself. Manager has some funny reason to support claim for this logic. If chairs are broken it should be covered, it does not matter who broke it, when it was broken. I do not have video camera at home to record events how was chair broken, what time it was broken, who broke it. It is broken and Guardsman needs to cover under accidental warranty.
ROCHESTER, NEW YORK -- We bought a soft from Bassett Furniture. We were extremely pleased with the sofa. It was exactly what we ordered. However, we did take out an extended warranty on the sofa. On December 21, 2014, a child had an accident on one of the sofa cushions. We called Guardsman (who covers the extended warranty), and were told someone would come out and inspect the furniture (even after sending pictures). They came, and said that someone would come to clean the sofa for us.
Late January, someone did show up. He cleaned the sofa cushion HOWEVER, we splattered some of the cleaner on the second cushion leaving spots all over it. He spilled some cleaner on the decking portion and left a huge stain. We were told to wait a day until it dried. We did .... now the two cushions are streaked with white and the decking is still soiled from them. We called again... another gentleman came out and said that we will have to have the two cushions and the decking replaced. This was in February. Now we are told that Guardsman does not have anyone to replace decking and will NOW order the cushion covers.
It is now March 20, 2015 with no resolution. Guardsman said it will be another 4-6 weeks before we will get new cushions. And did not know what they were going to do about the decking. They are extremely slow to respond or act upon any issues. CAUTION: before taking out this warranty, make sure who you are dealing with. Guardsman is not a good choice unless you are willing to wait 6 months for a resolution to a problem that THEY created.
EDMONTON, CALIFORNIA -- We have purchased leather furniture with Guardsman. SCAM warranty. The dust covers are pulling apart and the couch cushions are torn apart from using the recliner. We had a service man in today to repair dust cover but won't repair cushion. He also told us the cushion is not repairable even if it was covered under our extended warranty, after calling Guardsman they said the warranty only covers an incident that was caused by human error like burns or cutting furniture. The dust cover is torn by using the recliner but they will warranty that but not the cushions.
Trying to deal with furniture store and warranty no answers the store told us that if we bought name brand furniture they might have been able to help, nobody will cover warranty. Dealt with hauling to garbage dump and buying once again new furniture. Watch out anyone that is purchasing GUARDSMAN GOLD PLAN, they do not cover what you are paying for..
GRAND RAPIDS, MICHIGAN -- I wish I would have looked them up before buying the insurance. We have purchased insurance in the past on other furniture from another company and actually used it and didn't have a problem. This place is such a sham! Really? Who has the time to respond in 5 days?
I wrote and complained yesterday and said that I didn't want the insurance anymore and I wanted a refund. Can't have that either! You must cancel in most states in 20 day, in 20 days how would I know that I wanted my money back because they are so bad? I wouldn't have any interaction with them by then. In addition, the process to report it takes so long and you have to do a report for each damage to each piece so if there are 2 items damaged in the same piece you have to process 2 reports. You also have to have photos so it took me 1 1/2 hours to fill out the reports for them to tell us nope! Then they also said nope as easy as pie to getting our money back! Bad business!!!
GRAND RAPIDS, MI -- SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS! First of all, visit the Grand Rapids, MI Better Business Bureau (BBB) and "enjoy" the 956 COMPLAINTS AGAINST THEM! This means, THEY DON'T CARE!
They will do everything they can to confuse you on the claims process to "cheat" you of the timeline! My idea? I will research every single furniture store that offer their Protection Plan Services and I will "inform, educate and WARN" customers on those companies' websites and review boards. Once these furniture companies learn they can't sale this protection plan package to their customers, they will simply dump them for someone less toxic!! Sounds like a plan? Join me!
GRAND RAPIDS, ILLINOIS -- I discovered a tear on one of the sofa cushions so I followed all of the requirements as far as taking several pictures, filing a claim on line, printing and signing the required documents and mailing it to the company.
We were told that they would not cover rips on seams, any damage more 5 days old, and, even though I purchased a 5 year plan, they said they would only cover the furniture for two years.
This was a complete rip off and a huge waste of money. I will also complain to the Better Business Bureau but I'm sure that won't help either. If I can save one person from wasting their money then it will be worth it.
I was sold this plan by Jerome's furniture. I was told that it was a wise investment because if ANYTHING ever happened to the outdoor furniture set I purchased that I was covered 100%. I filed a claim after discovering that all the seat cushions were full of water & mold a couple weeks after one of the few rain storms we have here in California.
My claim was denied because it was deemed an act of God & was therefore not covered by their plan. So, outdoor furniture that I can't leave outdoors & a protection plan that denies my claim. Give me a break. I am working with someone at Jerome's who is trying to get the manufacturer to replace the cushions. We'll see.
TEMECULA, CALIFORNIA -- Paid $130 for their protection, might as well not have spent the money...A year after I bought the couch that was covered, and I needed the frame replaced after an accidental break, they refused my claim. I went through all the hoops, took photos, filled out paperwork and mailed it in. I was told that after all that work for the claim, that I would have to wait 2 weeks for their decision. They decided that "Sectional-Left Arm Facing Sofa - Frame Cracked - The damage reported is not covered under the terms of the protection plan. Please refer to your manufacturer warranty for coverage and terms that may apply."
Will never use them again...they are difficult to work with and dishonest...
Reading other reviews I was very weary that my claim would be accepted after finding a mysterious crack on the marble top of my buffet. The process was very formal and it took a few weeks to get processed, but eventually Guardsman had the furniture store where I made my purchase (Haverty's) replace the entire piece. Of course, that ended my insurance with Guardsman, but I was very satisfied.
While in form to file the claim it asks very specific questions about when and how the damage was done, I still was made whole even though I could not answer those questions.
UNKNOWN (US) -- Bottom line, they will not come out and clean the couch for any reason. despite the fact that their web site paints a utopian scenario where this warranty seems worth purchasing (http://www.guardsman.com/en/furniture_services/protection/). I urge you not to spend a dime with this company.
Here is what I wrote in my feedback on their site:
The claims I have made for the service have been almost fully denied. outside of the customer service representative being totally out of line, the warranty I have purchased is also not being fulfilled. You are 'denying' the body oil and dirt stains on the couch and chaise lounge, when the warranty verbiage on your own web site states "Human and pet bodily fluids" explicitly. Clearly your customer support team has not been trained to provide any level of actual customer service, and does not care about what they are doing to the (per internet reviews) strongly declining reputation of Guardsman. I will be reporting this issue to the Better Business Bureau due to the blatant breech of this warranty. I also plan to make rounds on several web sites to highly discourage anyone from being coerced into this scam of a warranty (which will be easy by simply writing up my terrible experience). I will also be contacting Ashley Furniture to make sure they are aware of the illicit business practices of Guardsman.
Please refer to your web site for a full understanding of the false coverage of the warranty: http://www.guardsman.com/en/furniture_services/protection/