Guardsman - Page 3

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1.3 out of 5, based on 49 ratings and
75 reviews & complaints.

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Waste of Money
Posted on
Rating: 1/51
I was sold this plan by Jerome's furniture. I was told that it was a wise investment because if ANYTHING ever happened to the outdoor furniture set I purchased that I was covered 100%. I filed a claim after discovering that all the seat cushions were full of water & mold a couple weeks after one of the few rain storms we have here in California.

My claim was denied because it was deemed an act of God & was therefore not covered by their plan. So, outdoor furniture that I can't leave outdoors & a protection plan that denies my claim. Give me a break. I am working with someone at Jerome's who is trying to get the manufacturer to replace the cushions. We'll see.
     
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Guardsman is a waste of $$$$$
Posted on
Rating: 1/51
TEMECULA, CALIFORNIA -- Paid $130 for their protection, might as well not have spent the money...A year after I bought the couch that was covered, and I needed the frame replaced after an accidental break, they refused my claim. I went through all the hoops, took photos, filled out paperwork and mailed it in. I was told that after all that work for the claim, that I would have to wait 2 weeks for their decision. They decided that "Sectional-Left Arm Facing Sofa - Frame Cracked - The damage reported is not covered under the terms of the protection plan. Please refer to your manufacturer warranty for coverage and terms that may apply."

Will never use them again...they are difficult to work with and dishonest...
     
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Was Weary After Other Reviews, But Worked Out Well
Posted by on
Rating: 4/51
Reading other reviews I was very weary that my claim would be accepted after finding a mysterious crack on the marble top of my buffet. The process was very formal and it took a few weeks to get processed, but eventually Guardsman had the furniture store where I made my purchase (Haverty's) replace the entire piece. Of course, that ended my insurance with Guardsman, but I was very satisfied.

While in form to file the claim it asks very specific questions about when and how the damage was done, I still was made whole even though I could not answer those questions.
     
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Terrible Customer Service, Does Not Honor Warranty
Posted by on
Rating: 1/51
UNKNOWN (US) -- Bottom line, they will not come out and clean the couch for any reason. despite the fact that their web site paints a utopian scenario where this warranty seems worth purchasing (http://www.guardsman.com/en/furniture_services/protection/). I urge you not to spend a dime with this company.


Here is what I wrote in my feedback on their site:

The claims I have made for the service have been almost fully denied. outside of the customer service representative being totally out of line, the warranty I have purchased is also not being fulfilled. You are 'denying' the body oil and dirt stains on the couch and chaise lounge, when the warranty verbiage on your own web site states "Human and pet bodily fluids" explicitly. Clearly your customer support team has not been trained to provide any level of actual customer service, and does not care about what they are doing to the (per internet reviews) strongly declining reputation of Guardsman. I will be reporting this issue to the Better Business Bureau due to the blatant breech of this warranty. I also plan to make rounds on several web sites to highly discourage anyone from being coerced into this scam of a warranty (which will be easy by simply writing up my terrible experience). I will also be contacting Ashley Furniture to make sure they are aware of the illicit business practices of Guardsman.

Please refer to your web site for a full understanding of the false coverage of the warranty: http://www.guardsman.com/en/furniture_services/protection/
     
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Fraud of a Warranty Product
Posted by on
Rating: 1/51
FRESNO -- I have been trying to get the company Guardsman Furniture Protection Plan to cover my sectional sofa that I purchased a 5 year warranty on. I contacted them, I went on their website and tried to file my complaint to get my sofa fixed. I tried to upload pictures as they requested. But their site would not work. I contacted them after trying several different times. I contacted the store LifeStyle Furniture in Fresno to get help, and was given the run a round over and over.

Finally being denied due to them saying " I did not report my damages within the 5 day period" This is bull crap! I have contacted them and I see that they have an A rating on the BBB but interestingly they have 702 complaints against them for warranty and service issues. Go figure. How the heck do you get an A rating with that many complaints? This is fraud, the company LifeStyle Furniture and others furniture companies are selling Guardsman warranties, knowing they will not ever fix or repair the damaged product.

I want my money back for the piece of crap couch and for the money I paid to have the lifetime warranty they sold me.
     
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False Promises With 5 Year Rug Protection Plan.
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- When we purchased our area oriental rug, we also purchased a Guardsman cleaning warranty that was supposed to get any and all stains out or they would replace your rug. Every time Guardsman came out to clean a spot they would leave a discoloration on the rug which I was told would fade. Not only did the stain not fade, every additional dog stain in the same spots made the stains worse. The cycle continued with additional staining and additional cleaning attempts that left a mark.

Now Guardsman is telling me that the stains are left for too long as they are only required to clean spots that occur and are reported within 5 days of the stain. The warranty is totally bogus and a rip off. DO NOT BUY A GUARDSMAN WARRANTY!!! IT IS A RIPOFF!
     
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Terrible Customer Service
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- Their process to file a complaint is terribly customer unfriendly. They recently denied my service request because I was a few days outside their window to mail the hard copy forms. Their process is that 1) you have to call, 2) go online to upload photos and fill out forms and then after they issue a claim number, meaning that they received the request electronically, 3) you have to mail all those forms. Thanks to the postal service they received my forms a few days outside their window. This is after I purchased 2 Guardsman 5 year gold plans. What really upsets me and is a sign of a unethical company is that when I called to dispute the rejection I couldn't go past the $8.00 / hr customer service representative Has anyone ever heard of the ability of escalating an issue and actually talking to a person who has the authority to DO RIGHT BY THE CUSTOMER.
     
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Furniture Protection That Never Works
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- WE bought Furniture from Ashley Furniture who sold us Extended Warranty through Guardsman. We paid big amount for protection but when it was time to avail service, they just declined for an foolish reason that you have used the product. I still do not understand if I bought the stuff for spending money only or for use.

NEVER BUY ANY GUARDSMAN PRODUCT, THEY ARE SIMPLY CHEATS.
     
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Repaired Leather Couch --- Repaired With No Problems.
Posted by on
Rating: 5/51
COLUMBUS, OHIO -- With all the negative reviews I was very worried my repair was going to be a nightmare. But it was the exact opposite. I made sure my claim was in within 5 days of the incident and followed the instructions Guardsman sent to me.

They scheduled a technician to come out promptly. The tech was actually a sub contractor. "Robs Custom Upholstery" was the company that actually did the service. The owner of the company was also the repairman. He was very nice and professional.

The repair was completed in about an hour and it looks fantastic. He completely removed permanent ink stains from my leather couch and cleaned area matched the rest of the couch nicely.

Did I get lucky? I don't know. But I do know that the warranty I bought was honored and repairs were completed to my satisfaction.
     
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Worst Service, Waste of Money
Posted by on
Rating: 1/51
HIGHLAND, CALIFORNIA -- Don’t bother wasting your time. We have been waiting for months as well, no one calls you back... when you call it’s like you’re bugging them and how dare you be upset with their customer service. Then they provide you with inaccurate information.. Say a part is being mailed and then 2 weeks later say actually we don’t make the part..,. Why don’t you know this prior to calling the customer and giving them more run around? Then they want to replace one section of my sectional with a new piece… which won’t match the rest of the sectional.

Now I have a huge sectional which I paid thousands of dollars for, bought a warranty which was pricey as well and I end up with a mismatched thrift store looking sectional in my home….
     
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