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Worst Experience Ever
Posted by on
Rating: 1/51
MESA, ARIZONA -- Several months ago I tried to tell my service advisor that there was something wrong with my car. I told them the transmission didn't feel right and that it wasn't driving correctly. It would shake and vibrate.
I was told on each occasion something different. It's the alignment, you need new tires, blah blah blah.
I had been telling all of this to one of my patients, who is a master mechanic with a different dealership.. He finally took a quick look under the hood while in the office one day and said it looked like the transmission is leaking. He also recommended, based on everything I had told him, (the same things I told the dealership) that I should have the control arms and motor mounts checked. On the 18th of February I took the car in and told them what my patient said and wouldn't you know it all of a sudden I was taken seriously. They found approximately 3 oil leaks, and the control arm bushing to the rear tires didn't work. On the repair order the word they used was "broken". They said they couldn't do the repair that day because they didn't have a mechanic there that was capable of fixing it and scheduled an appointment for me. The earliest they would give me was Wednesday February 22nd even though I requested Monday. I questioned my service advisor, Dominic, if the vehicle was safe to drive under these conditions, he assured me that it was.
I took the vehicle in on the 22nd, tried to pick it up on the 24th. Drove it off the lot and was maybe 2 miles from the dealership when I started to smell something burning. I look in my rear view mirror and saw nothing but smoke. So much that I could barely make out a vehicle behind me. Which turned out to be a police officer. He pulled alongside me and motion me to pull over. By this time smoke was pouring out of the front of the vehicle.
I cannot begin to describe how frightened I was. I pulled into a parking lot. Immediately jumped out and called the dealership. I was put on hold for several minutes then transferred to several different people. Finally Dominic asked me to drive the vehicle right back. I told him if he thought I was going to get back into car that for all I know is flaming under the hood, he was crazy. Well I was put on hold again!! By this time I was sobbing and terrified so I hung up and called back, this time reaching Jessica who thank God had enough sense to tell me not to drive the car whatsoever and that she would send a tow truck out.
After getting back to the dealership and after they looked at the car again, I was told that it was a new problem. An O ring was old and cracked and that's why the oil poured out hitting the heat shield and caused the smoke. The service manager Greg blew it off and said "it's no big deal" told maybe for him it wasn't but for me it was terrifying since I thought the car was on fire.
Well went back to the dealership last night (February 27th) and tried to pick up the car again. I asked for the paperwork for the new work and was told by the service M=manager Greg that there is no paperwork, he wasn't going to do any on it. The lady pulls the vehicle around and I notice a piece of plastic hanging down underneath the front passenger side. I asked her "what the hell is that?" she tries to tell me it's a plastic bag that probably flew up under the car and got stuck. Told her "I don't think so" and that I would not take the vehicle back in that condition. So back into the shop it goes.
By this point I started asking for Mr [snip], the owner, but of course he was too busy to deal with the "little people". So instead I get the general manager Rob. I tell him everything that has happened. I asked him for the paperwork and he tries to give me the same report for the original repairs from the 22nd. Told him no I want paperwork for the NEW problem. He goes to speak with Greg so the car is returned AGAIN. I go to put my things in the back seat and I find a big piece of plastic that obviously belongs to my vehicle. I take it out and ask Rob if he maybe wanted someone to put it back on my car. Back the car goes. Meanwhile Rob is trying to tell me some story about how he can't get me the new paperwork because it was so late in the day and they couldn't close the ticket out so they couldn't print anything. Ummmm wrong, the service Manager Greg told me he wasn't going to do any paperwork on the O ring situation and he said it in front of the cashiers when I was trying to get the car back. he then said he would fax it to me later.
After being there for maybe a couple of hours I got the car back.
Needless to say I lost time from work, they aggravated me beyond belief and then they tried to put me in jeopardy by asking me to drive the car back.
Ibette Mesa, AZ
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Poor After Sales Service
Posted by on
JAPAN -- We bought a HONDA CRV VIN MHRRE38509J903673 & ENGINE NUMBER: K24Z13823685.

On December 21, 2009, Jakarta, Indonesia I called Honda On January 4, 2011 and I had spoken with our sales Rep. Regarding a Technical error in the ARM REST located in the driver's door and this error is in the manufacturing. THE SALES REPRESENTATIVE is very helpful and she asked me to send the vehicle to be checked by the claiming department.

On January 5, 2011 I sent the vehicle and was checked by the head of the Claim Department.

The report was a such problem it is due of using the vehicle, while when I noticed a such matter after we bought the vehicle I thought may be the driver door designed to be this way, but recently I had an opportunity to be in CRV vehicle belong it to a friend and I noticed the different therefore I called the dealer.

The head of the Claim Department advised me through THE SALES REPRESENTATIVE to fix the vehicle door by specialist but HONDA cannot do it and not responsible about it.

In his comment that he doesn’t where the upholstery leather seats and doors was done and how it was done.

I politely inquired to talk to the head of The Claim Department in order to discus in what he claimed and express my right according to the .

THE SALES REPRESENTATIVE promised me that I will get a call before 3:00 pm which it is never happened, this is rude from someone don't know anything about his job.

I have been a Japanese cars customer from many years , in my house BRAND NEW MODEL 2010 THREE JAPANIES CARS ALPHARD, CRV ANF YARES, I can't imagine having to put up with this kind of service for even one more month.

It is amazing how it only takes one person to change someone mind In this economy where so many people are struggling, companies should be struggling to work hard to simply keep their customers, let alone keep them happy. I will start looking into Toyota now; I can't imagine their service could be any worse.

The Claim Department for Honda is awful. They are all rude and don't know anything about their jobs and not professional The Claim Department did not even intent to talk to me which his pay check from us the customers.
I will tell you what if they keep treating people like they do they won't have any more customers. I love my car but I will never, ever buy another Honda in my life.

Simply because I don't have to deal with these people, This Claim Department for Honda without even bothering to talk to me he ask me through THE SALES REPRESENTATIVE to find other place to fix the ARM REST, What a professional Manager.

They do not know how to talk to people with any couth or class. They say and threaten the most ridiculous and rude things.
We fully qualify under the Law for the Warranty.

I am well aware that my specific problem will affect a minority of people out there, but nonetheless the customer service I received from Honda was completely unacceptable.

I am willing and ready to publish a poor and unprofessional service in the Newspapers which it is not hard thing to do.
I am willing to fight for my right and take my case to a THIRD PARTY no matter what and whatever it will take.

I have been shopping for a Car very seriously for buying a new one and after I saw the attitude of the SALES REPRESENTATIVE. We decided to buy this HONDA CRV, But never to buy another Japanese car ever again.
I need resolution. I want the cause corrected. I deserve better. Honda has no AFTER SALES SERVICE.

In AFTER SALES HONDA DEPARTMENT, Hopefully, changes can be made, and better communication can occur between the customer and the employee. As stated above, names as of this point are irrelevant.
I am not happy and very mad from such service.

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Alain on 01/06/2011:
You are correct. This is not a good way to retain customers. Be sure and inform Honda of the actions you have taken.
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Poor Service At Honda Of Sumner,Washington
Posted by on
SUMNER, WASHINGTON -- Our family is looking for a Honda Odyssey Touring Model. We check on Craigslist for the best Price for the model and year, mileage, etc. We talked to a salesman at Sumner Honda. He was very helpful but said he couldn't go lower on the price of $26,000. So we continued to look around for a better deal. We noticed a few days later that they posted a lower price on Craigslist at $23,777. We saved the add to our computor and forwarded it to our finance broker. We called up the salesman at sumner Honda and he said it sounded a bit weird but would check it out and get back to us. He called us back and said that it must have been a mistake and said that his Used car sales manager talked to the owner and said that they will honor the price. We called back with our credit card number to the Used car sales manager, who wanted a $1000. deposit. We told him that we will drive down to test drive it and approve the deal based on our visual inspection. He agreed to show it to us and we proceeded to drive 3-1/2 hours from Vancouver, B. C. , Canada. We arrived at aprox.10:30 am on Sunday, Valentines Day. How romatic. So we meet the Used sales manager and another Canadian friendly sales representative They both sowed us the van and we all discovered that it wasn't even detailed as they said it would be. The Used car sales manager was very sad that it wasn't very good to show. He promised that it would be cleaned if we took it. We procceeded to take it out for a spin. It had high speed shimmy and they said that the brakes may need to be turned. No biggy, Wait it gets better... We say that if you can fix it up and honor the discussed price, we'll take it. The deal should proceed to sending our broker the bill of sale and title. But they never fax it.. Two to Three days pass.. They say that it's coming soon.. Finally after speaking to the Finance Manager he says: The deals not going to happen ! In shock I ask, by who ? He says the Sales manager. Well I'm no a fair bit upset and call back and speak to him. He says; the deals not happening. It was a mistake and we are not doing it. Forget about it. Oh And We arnt dealing with Canadians. I told him that he is a bigot and should not be descrimating towards anyone. Money is money and nobody told us that they didn't want to deal with us because we are Canadian. That is a joke. This sales manager, I find out is only 2 weeks on the job and this is the way he treats customers. Absolute horable service. I said that I want to talk to the owner, and he said the owner will not speak to anyone he doesn't want to. I said you are a brand new Honda Dealership and under the watchfull eyes of Honda so they should know about this, And I plan an telling the media (JESSE JONES). People, customers, Canadians, should not have to be treated like this by a Sales manager, who should be upholding the companies INTEGRITY. Stand by theie mistake and settle the deal in a professional manner. The staff involed have since been instructed to not speak about this sitsuation for fear of a lawsuit. Or losing theie jobs ? Who knows ?

Any way, I think that this is wrong and the public should know about it.
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2002 Acura TL, before you buy, review other transmission recall nightmares
Posted by on
I recently purchased an 2002 Acura tl. I'm having trouble with the transmission shifting from second to third gear. When it shifts, the rpms race unchecked until it grabs a gear creating a very dangerous situation. I found that there had been a recall specifically dealing with the overheating of the second gear due to the lubrication system. Upon researching more about the car, I found that the transmission had been replaced July 31, 2003 by Acura upon request of the original owner. Nine months before the recall had taken place. When I spoke with my service advisor at Mile High Acura, he told me that since it had already had a new transmission put in it that they would not replacing a second. At this point I was under the impression that the second gear inspection had already taken place. He told me that he had to talk with Acura corporate to see what they could do for me. Two days later I called to find out the status and findings of corporate. My service advisor told me that they needed to take pictures of the second gear for signs of schorching and discoloration. This was seven days after I had the vehicle dropped off at the dealership. They would not tell me whether or not the recall parts had indeed been installed on the vehicle at the time the transmission was replaced. They only told me that there were no signs of overheating and that they would not be doing any recall work on the vehicle. Instead they quoted me $3940.00 to replace the transmission. I feel like they are scaming me simply because they had put a new transmission in. I have only to assume that since it was done 9 months before the recall that they did not replace the necessary parts. I will be taking it to a private transmission shop and having them document the work done, and if I find any evidence to the contrary, I will be taking them to small claims court and making them pay for not only the transmission work, but the loss of work time, rental car costs paid by me, towing costs, and lawyer costs.
So just beware that Acura will do anything to reduce their liability for their faulty product. This recall also affected various other models of Honda Accords, Oddessy's. DO YOUR RESEARCH BEFORE YOU BUY HONDA OR ACURA VEHICLES. I personally will never buy another Honda/Acura product.
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redmx3racer on 01/06/2011:
jktshff1 on 01/06/2011:
How many miles? Did the seller you purchased it from provide a warranty? The car is almost 10 yrs old. You may be out of luck.
Anonymous on 01/06/2011:
I don't know what you expect dealers to do on a 10 year old car.
rockfishing on 01/06/2011:
You have a ten year old used car. Everything on it is your responsibility. You can document all you want but the dealership and Acura are responsible for nothing. You should research and inspect the car with a qualified mechanic before you buy a used car. I noticed how the mileage was left out of the review. Good luck.
Critical_level2 on 01/07/2011:
I agree with the others. On a vehicle this old, you need to do your homework first. The original owner had the transmission replaced, but it was under warranty then, now it is far from being under warranty. Most used cars are sold "As-Is" unless it is a certified used vehicle that was certified by the manufacturer.
Anonymous on 01/07/2011:
buying a used as-is car is like gambling. Its either hit or miss. You are taking a chance of it breaking down, or you may end up having a great car that you never have a problem with. Definitely, homework should be done before purchasing a car. I ALWAYS check for common problems on a car before purchasing.
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Charging for services not rendered
Posted by on
BROOKLYN, NEW YORK -- American Honda Motor Co., Inc.
Honda Automobile Customer Service
1919 Torrance Boulevard
Mail Stop: 500 - 2N - 7D
Torrance, CA 90501-2746
Subject: Dealer services
Ninfa Bennett
2000 Honda owner
Dear Honda,
I took my Honda to the Honda dealer on 2722 Nostrand Av, Brooklyn, New York, 11210. I told the service man that. My Honda engine light is on and it has a slow pick up from 20 to 30 mph.

My complaint is that they charged me about $900.00 for services not done. Then after charging me $900.00. They then said the problem with my engine light is the Alternator? And wanted to charge me another $600.00. Now my question is why I wasn’t charged $600.00 first when the problem was found. The mechanic changed all my wires and distributor assy. And stuff and the problem was the alternator. I am not happy with this service at this dealer ship.

I gave the dealer $900.00 to fix my car and it is not fixed. I want my engine light fix. And if this Honda dealer couldn’t or couldn’t find the problem then they should have said so and let me find some street mechanic who could.

I was giving a Honda Service News Troubleshooting TPMS paper. After he wasn’t intelligent enough at first to find the problem. Enclosed is the paper work. I sent a first letter on 8-4-09 a copy is enclosed. I took my Honda back to the same dealer because the mechanic disconnected my radio. And when I drove away I was so angry that I didn’t take the car back I just went home. Also note I had a tune up about a
Year ago.

About two weeks later the Honda dealer called and asked me what problems I had with this dealer service. My Husband got on the phone who is also a 2007 Honda owner, he explained to dealer the problem. After the dealer made so many excuses about why my car isn’t fixed. He said to bring the Honda 2000 back to the dealer to put the radio back on. Now remember the Mechanic, Mr. Tony Johnson when he first worked on my car. He called me and asked me if he could disconnect my radio to work on the car. I told him yes. Now my car is returned to me again without my radio working.

My Complaint with the service of this Dealership is,

1-brought to fix engine light on; - ---- charged me $900.00 - - light is still on

2-dealer wants to change alternator; - price $600.00 --- says it might fix light

3-dealer broke radio; -- brought back to repair - 3 excuses why is not fixed

4-dealer took advantaged of my wife cause she is a Woman

Gentlemen, you know what the problems are and I do not need to elaborate. As I picked up my 2000 Honda the service man told to go to another dealer. If this how Honda does business to loyal customers. All I can say is you have lost this customer.
This dealer has charged me $900.00 to fix nothing and broke my radio.

10-5-09 dealer calls to tell me to go to another dealer and my care is too old.

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tnchuck100 on 09/17/2009:
Assuming your facts are accurate as stated this dealer appears to be extremely incompetent. First, it should have cost about $60 (even that is ridiculous) for them to attach their analyzer are read the code(s) that had your engine light on. They should not have been "guessing" the alternator was bad and charging $600 under the pretense that "might" fix the light.

As far a calling you for permission to disconnect the radio goes that is the ultimate in stupidity. I cannot fathom any reason that would be done.

Find another mechanic. These bozos are absolutely not concerned with you as a customer.
JR in Orlando on 09/17/2009:
The check engine light is not broken. The CEL is meant to notify the driver there is a problem causing the emissions to increase. Even failing to properly put the gas cap on, will make the CEL illuminate on some cars. As TNCHUCK said, they attache an analyzer to your car which discloses codes saying why your check engine light came on.

Once started your car does not run off the battery but the alternator. A quick test is to have your car running and pull the positive terminal off your battery. If the alternator is bad, the engine will stop immediately. If not, the alternator is good.
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Terrible Customer Service
Posted by on
LAWTON, OKLAHOMA -- I am well aware that my specific problem will affect a minority of people out there, but nonetheless the customer service I received from Honda was completely unacceptable.

I purchased a civic in Germany through the military and brought it to America.

And here are the series of events as they unfold:

car arrives, a/c doesn't work. It needs freon right? Well....

Car is at random auto repair shop. Mechanic says your wires have been eaten by salt, we need to replace them. Wires are replaced. Mechanic says faulty wires overheated computer, computer must be replaced.

Well no one but Honda can put a new computer in a Honda car. So I take the car to Honda

Honda mechanic says computer will be fixed in 3 days. He's helpful, courteous, I think all is well. And this is where it all went wrong...

Sidenote - I'm still confused, so I may mangle some Honda-rific terms

the dealer needs a "mobilizer code" in order to start this new computer. But because the car was bought in Germany, even though it's an American car, it is not entered into the "American Honda warranty database." Which apparently was the dealers responsibility. Fair enough their bad. Now it's up to me to fax my proof of ownership and blah blah to "American Honda". I promptly fax paperwork, call to confirm receipt. Yeah they don't confirm receipt at American Honda.

Next day, I call to confirm receipt of fax. Oh they do confirm receipt! This new person I was randomly transferred too seems less lazy, a tad more helpful. Now that they have the paperwork it will take 3 to 5 business days to enter the information into their computer. What?! Say that again!? I seriously must have heard new helpful customer service rep wrong. But no, she who I'll now call robot, repeats off her screen that 3 to 5 days for simple data entry is the norm at "American Honda".

From what I can see there are three issues with this process.

First of all, my car is 5 yrs old and no longer under warranty, so what difference does it make if it's in the "American Honda warranty database"? I'll be paying 600 for this new computer on top of all the frustration.

Second, they say this mobilizer code is a security issue. Well they're successful in keeping my car secure from myself. Who tries to illegally install a computer in a car anyway? Wouldn't you just go steal another car? Basically it's a code that makes sure Honda has a monopoly on computer installation. Need a new computer in your car? No one but Honda can do it.

Third, and most important, it should not take anyone or any computer on earth 5 days to enter data into anything. And if you call Honda they won't even let you speak to the warranty department! All you get is customer service robots who read "3 to 5 days ma'am" off their computer screen and repeat it to the point you want to smack them through the phone.

We just bought a Mazda. I have no idea of Mazda's customer service department is as ridiculous, but I do know I will never be buying a Honda again.
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MRM on 06/26/2008:
What a hassle indeed.
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Sample Customer Treatment at Honda Dealers (Autowest Honda & Dublin Honda Mentioned)
Posted by on
BAY AREA, CALIFORNIA -- I have been shopping for a Car very seriously for buying a new one and after I saw the attitude of the sales people, I decided never to buy another Japanese car ever again.I walk in to Autowest Honda and we wait for half hour to get hold of somebody and then some sales guys shows up who has no interest whatsoever and ask us what we want to go for.We were looking for Honda fit & Honda Pilot.First the guy makes us wait for another 20 minutes and comes back and says he could not find the key to test drive Honda Fit and then we ask about Honda Pilot and he walks over to Pilot and says we do not have Gas and we can only see the Car.What kind of messed up dealership is this ? Before this I gave my Car for service for a driver window not rolling up,They fix it but they have broken internal structure to get to the glass and they did not even mention it and when I showed it he coolly says "Ohh sorry since its a little older car we don't have parts and we thought you might just be fine with it".

Dublin Honda: I walk in to buy a car and the very mention of hybrid, the sales guys tells me with an attitude don't bother to show up for another 3 months and then he says the markup is $5000 over MSRP and just don't even think of buying one if you were not planning on getting that much money.Then I ask about Honda fit to test drive which is a gasoline car, He then says I cannot test drive until I buy it and that car has $3000 markup over the MSRP. I got so pissed being a Honda customer from before I just flatly told him on his face that I would rather buy an American Car any day than deal with this kind of attitude.

I heard so much from other people about this but it was hard for me believe being an Honda owner but after going through this personally, I have decided to clearly buy an American car than a Japanese Car. The exact same thing applies to Toyota dealers as well because we saw the same attitude from Toyota but they were much better than Honda and at least answered our questions and allowed us to test drive but when it comes to numbers the attitude was don't waste our time even when I have mentioned I will doing a complete cash down in all these places.

I can go on about other's also within Bay Area but it's a waste of time on my part. As a consumer I really would like to ask the folks who are buying with a $5000 & $3000 markup on all these cars, HAVE YOU GONE OUT OF YOUR MIND!! We call this recession time!! Give me a break!! You have just filled their arrogant fat bellies with more attitude to treat customer like dirt!! Wake up People!!
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Anonymous on 06/19/2008:
It's known as supply and demand. The demand for hybrids and high MPG cars out numbers the supply so they can pretty much charge what ever someone is willing to buy it for. If you don't buy it today there is someone right behind you that will.
samtheman on 06/19/2008:
You live in Silicon Valley and you're appalled that there's a markup on hybrid/fuel efficient cars? Robf is exactly right...someone else will gladly pay $3000 to $5000 over sticker because that's the going rate. You're not going to go down the road and get a better deal.
Simbabe54 on 06/19/2008:
Just because you had a bad experience at Honda shouldn't deter you from buying a Japanese car.
In February we decided to buy a new car and we wanted to look at the Honda Fit,among others.I have had good experiences with Honda so I thought we would fall in love with the car.We did not.
Our second choice was a Nissan....and we had a wonderful experience with them.They have been wonderful in every way since we bought a Versa in February.
Saying you will not buy a Japanese car because of a bad experience at Honda seems a bit like throwing out the baby with the bathwater.
sarahnkrystal on 06/19/2008:
Good luck with those poorly made gas hogging American cars. You will get the service you desire there because they are desperate to sell cars that nobody wants. You don't see Honda/Toyota offering $2.99 gas for 3 years, do you? They can't sell.
Kim McMurry on 08/10/2011:
I bought my Honda Fit brand new in 2008, when the gas prices were around $4/gallon, I bought from Holmes Honda in Shreveport, LA. They did everything in their power to get me the very lowest price possible and they even brought the color Fit in from another dealership 100 miles away for me, and didn't charge extra for this. I was incredibly happy with them. The local Honda Dealer (Orr Honda) did give us attitude, told us that if we can get a Honda Fit for that price, he'd be buying them all day. So, we went to Holmes Honda, there are Honda dealers out there who want your business without the attitude, I am constantly seeing "Holmes Honda" license plate frames around here!
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Posted by on
CHARLOTTE, NORTH CAROLINA -- On Saturday, August 30, 2003, my boyfriend Tony, 34 years old, and I, 29 years old, were involved in a terrible car wreck that nearly took our lives. I was driving on W.T. Harris Blvd in Charlotte, North Carolina about 6:30pm when something small like a possum ran into the road. My first instinct was to avoid from hitting it, sadly I ended up running off the road on to the grass median and hitting the ditch. The nose of my car went down into the ditch and caused my car to flip head over tail three times to oncoming traffic on Harris Blvd. During the last flip, and now on the wrong side of the highway, while still in the air, a man driving a white Lincoln Navigator crashed into both my front and back passenger side doors. The Navigator carried my car a few feet and then when he was finally able to stop my car slid off his hood then spun around a few times and then the car jump the guard rail. If the guard rail had not been there, we would have gone plunging down into the woods. The front tires were hanging on to the guard rail. I am not sure what happen to the man in the Navigator, but I do know that his SUV was seriously totaled upon our impact and he had to be air lifted to the hospital. Tony and I had to be cut out of the roof of my car and rushed to the Trauma Hospital.

Believe it or not, none of my air bags deployed during this accident, NONE. (PRODUCT LIABILITY) I was driving a brand new 2003 Honda Accord EX, only 10 months old, and none of my air bags deployed. Honda is rated as having some of the safest vehicles on the road, but my brand new car flipped over 3 times, was hit by a big Navigator in both my passenger sides doors, in which the impact totaled his SUV, but none of my Honda air bags deployed. I THOUGHT THEY RAISED THEIR SAFETY STANDARDS FOR THEIR NEWER AUTOMOBILES??
The injuries Tony and I suffered were a direct result of these air bags not deploying. (My doctor is willing to document that). From my body not being stabilized by the front or curtain side air bags my knee hit the dash board and caused my leg to be pushed back which broke my pelvic bone at my hip. I now have a plate and seven screws in my hip. I suffer with a significant amount of pain daily that I am trying to learn how to control. My hip will never be or feel the same. Not only have I already started to develop arthritis in my hip but there is also a chance that I may need total hip replacement surgery in the next 8-10 months. Tony is pretty banged up and having many problems with his shoulders back and neck. His doctor has recommended that he have surgery to repair his shoulder problem and fix his pain problem. This surgery will put him out of work for 3 months.

During my investigation with these airbags, I found in the new Honda’s, that if one of these air bags is activated and deploy, they will all deploy. This means that if the Honda flipping over 3 times was not enough to activate these air bags then definitely the Navigator colliding into both of my passenger side doors should have activated all of them.

Basically my previous attorney told me that I had no case because he had spoken with a representative from Honda, who explained to him that if I wanted to file a claim against Honda I would have to go through my insurance company. The crazy thing about that is Honda went and picked up the car from the junk yard before they said this. Honda was being very cooperative with me until they picked up that car. Well unfortunately I am having a huge problem with my insurance company paying for my accident; therefore, that is not an option right now. I told him that I thought that is why people hire attorneys. He told me that there was nothing more that he could do to help me and Tony. He has since not taken anymore of our calls. This seems very weird.
After doing some online research, it seems that there are a lot of people that this has happened to. We need to come together and do a class-action lawsuit. I am definitely going to make sure my story is heard.
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sarahnkrystal on 02/17/2004:
When my husband totaled my Mitsubishi Galant at 70 mph, the airbags never went off either.
heathernwade on 02/17/2004:
I was in an accident this last Sunday evening 2/16/04 - I was driving my '01 Honda Civic up a busy street when a lady pulled out of her apartment complex parking lot right in front of me. I had no time to stop and the next thing I knew I was right on top of her. My front right side of my car is totaled, the bumber is up in the radiator...and no airbags deployed. I started looking through my owners manual reading about the airbag and see that where I was hit - and with the speed and as hard as I hit the brakes and her... that they should have gone off. I don't know what to do, it is very disturbing that they don't work, when they are supposed to be there to help save you. I am very frustrated - the fireman at the scene even said "I cannot believe your airbags did not deploy". I would like something to be done.
smaya1122 on 02/18/2004:
Heather, that is terrible. Yes I really think we need to all come together to do a class action suit.
smaya1122 on 02/18/2004:
Sarah, that is terrible, did you sue?
Anonymous on 03/15/2004:
Airbags on most cars will only deploy under certain instances such as frontal impact above X number of miles per hour. Have you gotten any opinions from some experts in your area? because from what you told me I believe that the airbags should have deployed the second you impacted the front into the ditch. Interesting Hmm
Realist on 06/14/2004:
While I am sympathetic to your situation, I cannot help but be astonished at your lack of understanding of the situation. Given the fact that you flipped end over end three times and were then struck broadside by a vehicle with twice the mass of your own, you should be at Honda headquarters kissing feet and thanking them for building a vehicle that allowed you to live. Had this been a lesser car, quite simply you would be dead. The matter of the deployment of the bags is simply that there must be aforce of acertain magnitude with certain vectors to allow the bags to deploy. if all the criteria are not met, they will not deploy. Not that they would have actually helped, as air bags do not stay inflated after deployment. The bags may have minimized your first impact, however, they would have deflated immediately thus totally ineffective for each subsequent impact. Once again, If you had been in a lesser car, you would not be alive, and suing Honda is not a realistic response. A better choice would be to take a defensive driving course and put your efforts into learning how to avoid such a disaster in the future. Sorry to be the dissenting argument here, but one needs to point out the obvoius that you should take responsibility for own actions instead of blaming Honda for SAVING YOUR LIFE. A better choice entirely would have been to hit the possom.
nathaniel potratz on 11/06/2005:
To Smaya1122 in North Carolina:

Hi. I read your experience regarding your Honda Accord's airbags not working. You suggest the need for a class action lawsuit regarding Honda Accord defective airbags. I am an attorney and I am currently bringing just such a lawsuit. My client was also involved in a serious accident in her Honda Accord and the airbags did not work. Please contact me at to discuss further. Thanks!
pablo on 07/12/2013:
I got a Honda civic 2009 like new today one car get out from the free way and smashed my car was parked is destroy no airbag activate at all ....I'm scare to get another another Honda
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Honda Paint,clear Coat Dissolving
Posted by on
Rating: 1/51
UNITED STATES, FLORIDA -- In 2008 we purchased a brand new Honda Civic from the Proctor Honda dealership in Tallahassee, Florida. 2 and a half years after this the paint on the roof started to look funny, after reviewing others complaints about this we were informed they have a clear coat issue via reading lots of complaints online. When we contacted the dealership they blamed us at first for getting bird droppings on the car that never happened....then they said to contact Honda of America giving us a 1-800 number to contact them about it. Thus passing us off to someone else.

After spending lots of time talking with Honda of America they said it was due to us buying a blue car or dark colored car,(BS). After talking with them more they "agreed" to pay for half of the repainting of the roof. The real issue is now in 2013 the top of the trunk is looking really bad the body lines are fading and other spots are appearing. The little car runs good has had very little mechanic issues but this kind of neglect to fix its appearance is a waste as they are losing a long time buyer of Honda cars (20 years owning a Honda)

Next car we purchase will probably not be a Honda and we tell other people of this issue and not to buy one either. ( I see a lot of these same cars driving around with huge clear coat issues plus other models and colors)
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anonymous113 on 07/09/2013:
you are talking about a 5 year old car here. I mean after about 5 years or 100,000 miles that is when things start wearing out and repair costs start mounting. I would just trade the thing in for a 2013 Civic
cookx581 on 07/14/2013:
yea but the issues started happening 2 years after purchase and were never taken care of by the dealer or Honda of America
MOUSEMONGOOSE on 09/30/2013:
I have the same thing happing to my car its on the hood and its fading .....also have a crack engine block they extended that warranty to 8 yrs now my dealer won't give me a loaner when they fix it....saying it wasn't a recall ....... now fighting with Honda
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Worst Experience With Honda Schaumburg
Posted by on
Rating: 1/51
SCHAUMBURG, ILLINOIS -- This is the worst experience I've ever had. I thought of taking the 2012 Honda Odyssey and it seems my credit and debit ratio doesn't gave me 0.9% APR. Then, I dropped off buying it and even informed the sales person not to do any credit checks as I know it would spoil my credit history and they confirmed me that they wouldn't do anything. But after a couple of days I could see 7 credit checks on my history that to 2 itself in simultaneous days of Honda. When I tried to reach the bank/Credit unions to find who has done the credit check I come to know that it is from Honda. When I tried to contact the sales person he told that he has given my details to Honda and he doesn't know anything and asked me to contact the finance department. When I contacted the finance department they picked up the phone and told me that they would respond back but they didn't and also none of them responded back and even picked up my phone.
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