MESA, ARIZONA -- Several months ago I tried to tell my service advisor that there was something wrong with my car. I told them the transmission didn't feel right and that it wasn't driving correctly. It would shake and vibrate. I was told on each occasion something different. It's the alignment, you need new tires, blah, blah, blah. I had been telling all of this to one of my patients, who is a master mechanic with a different dealership.
He finally took a quick look under the hood while in the office one day and said it looked like the transmission is leaking. He also recommended, based on everything I had told him, (the same things I told the dealership) that I should have the control arms and motor mounts checked. On the 18th of February I took the car in and told them what my parent said and wouldn't you know it all of a sudden I was taken seriously. They found approximately 3 oil leaks, and the control arm bushing to the rear tires didn't work. On the repair order the word they used was "broken".
They said they couldn't do the repair that day because they didn't have a mechanic there that was capable of fixing it and scheduled an appointment for me. The earliest they would give me was Wednesday February 22nd even though I requested Monday. I questioned my service advisor, ** if the vehicle was safe to drive under these conditions, he assured me that it was.
I took the vehicle in on the 22nd, tried to pick it up on the 24th. Drove it off the lot and was maybe 2 miles from the dealership when I started to smell something burning. I look in my rear view mirror and saw nothing but smoke. So much that I could barely make out a vehicle behind me. Which turned out to be a police officer. He pulled alongside me and motion me to pull over. By this time smoke was pouring out of the front of the vehicle. I cannot begin to describe how frightened I was. I pulled into a parking lot. Immediately jumped out and called the dealership.
I was put on hold for several minutes then transferred to several different people. Finally ** asked me to drive the vehicle right back. I told him if he thought I was going to get back into car that for all I know is flaming under the hood, he was crazy. Well I was put on hold again!! By this time I was sobbing and terrified so I hung up and called back, this time reaching ** who thank God had enough sense to tell me not to drive the car whatsoever and that she would send a tow truck out.
After getting back to the dealership and after they looked at the car again, I was told that it was a new problem. An O ring was old and cracked and that's why the oil poured out hitting the heat shield and caused the smoke. The service manager ** blew it off and said "it's no big deal" told maybe for him it wasn't but for me. It was terrifying since I thought the car was on fire.
Well went back to the dealership last night (February 27th) and tried to pick up the car again. I asked for the paperwork for the new work and was told by the service manager ** that there is no paperwork, he wasn't going to do any on it. The lady pulls the vehicle around and I notice a piece of plastic hanging down underneath the front passenger side. I asked her "what the hell is that?" She tries to tell me it's a plastic bag that probably flew up under the car and got stuck. Told her "I don't think so" and that I would not take the vehicle back in that condition. So back into the shop it goes.
By this point I started asking for Mr ** the owner, but of course he was too busy to deal with the "little people". So instead I get the general manager **. I tell him everything that has happened. I asked him for the paperwork and he tries to give me the same report for the original repairs from the 22nd. Told him no I want paperwork for the NEW problem. He goes to speak with ** so the car is returned AGAIN. I go to put my things in the back seat and I find a big piece of plastic that obviously belongs to my vehicle. I take it out and ask ** if he maybe wanted someone to put it back on my car. Back the car goes.
Meanwhile ** is trying to tell me some story about how he can't get me the new paperwork because it was so late in the day and they couldn't close the ticket out so they couldn't print anything. Umm wrong, the service Manager ** told me he wasn't going to do any paperwork on the O ring situation and he said it in front of the cashiers when I was trying to get the car back. He then said he would fax it to me later.
After being there for maybe a couple of hours I got the car back. Needless to say I lost time from work, they aggravated me beyond belief and then they tried to put me in jeopardy by asking me to drive the car back. Ibette Mesa, AZ.
SUMNER, WASHINGTON -- Our family is looking for a Honda Odyssey Touring Model. We check on Craigslist for the best Price for the model and year, mileage, etc. We talked to a salesman at Sumner Honda. He was very helpful but said he couldn't go lower on the price of $26,000. So we continued to look around for a better deal. We noticed a few days later that they posted a lower price on Craigslist at $23,777. We saved the ad to our computer and forwarded it to our finance broker.
We called up the salesman at Sumner Honda and he said it sounded a bit weird but would check it out and get back to us. He called us back and said that it must have been a mistake and said that his Used car sales manager talked to the owner and said that they will honor the price. We called back with our credit card number to the Used car sales manager, who wanted a $1000 deposit. We told him that we will drive down to test drive it and approve the deal based on our visual inspection. He agreed to show it to us and we proceeded to drive 3-1/2 hours from Vancouver, B. C., Canada.
We arrived at approx.10:30 am on Sunday, Valentine's Day. How romantic. So we meet the Used sales manager and another Canadian friendly sales representative. They both showed us the van and we all discovered that it wasn't even detailed as they said it would be. The Used car sales manager was very sad that it wasn't very good to show. He promised that it would be cleaned if we took it. We proceeded to take it out for a spin. It had high speed shimmy and they said that the brakes may need to be turned. No biggie, wait it gets better... We say that if you can fix it up and honor the discussed price, we'll take it.
The deal should proceed to sending our broker the bill of sale and title. But they never fax it. Two to Three days pass... They say that it's coming soon. Finally after speaking to the Finance Manager he says: “The deal's not going to happen!” In shock I ask, “by who?” He says, “the Sales manager.” Well I'm now a fair bit upset and call back and speak to him. He says, “The deal's not happening. It was a mistake and we are not doing it. Forget about it. Oh, and we aren't dealing with Canadians.”
I told him that he is a bigot and should not be discriminating towards anyone. Money is money and nobody told us that they didn't want to deal with us because we are Canadian. That is a joke. This sales manager, I find out is only 2 weeks on the job and this is the way he treats customers. Absolute horrible service. I said that I want to talk to the owner, and he said the owner will not speak to anyone he doesn't want to. I said you are a brand new Honda Dealership and under the watchful eyes of Honda so they should know about this, and I plan on telling the media (JESSE JONES).
People, customers, Canadians, should not have to be treated like this by a Sales manager, who should be upholding the company's INTEGRITY. Stand by their mistake and settle the deal in a professional manner. The staff involved have since been instructed to not speak about this situation for fear of a lawsuit. Or losing their jobs? Who knows? Anyway, I think that this is wrong and the public should know about it.
JAPAN -- We bought a HONDA CRV on December 21, 2009, Jakarta, Indonesia. I called Honda on January 4, 2011 and I had spoken with our sales Rep. regarding a technical error in the armrest located in the driver's door and this error is in the manufacturing. The sales representative is very helpful and she asked me to send the vehicle to be checked by the claiming department.
On January 5, 2011 I sent the vehicle and was checked by the head of the Claim Department. The report was a such problem it is due of using the vehicle, while when I noticed a such matter after we bought the vehicle I thought maybe the driver door designed to be this way. But recently I had an opportunity to be in CRV vehicle belong it to a friend and I noticed the different, therefore I called the dealer.
The head of the Claim Department advised me through the sales representative to fix the vehicle door by specialist but HONDA cannot do it and not responsible about it. In his comment that he doesn't where the upholstery leather seats and doors was done and how it was done. I politely inquired to talk to the head of The Claim Department in order to discus in what he claimed and express my right according to them.
The sales representative promised me that I will get a call before 3:00 pm which it is never happened, this is rude from someone don't know anything about his job. I have been a Japanese cars customer from many years, in my house BRAND NEW MODEL 2010 THREE JAPANESE CARS ALPHARD, CRV AND YARIS. I can't imagine having to put up with this kind of service for even one more month.
It is amazing how it only takes one person to change someone mind In this economy where so many people are struggling, companies should be struggling to work hard to simply keep their customers, let alone keep them happy. I will start looking into Toyota now. I can't imagine their service could be any worse. The Claim Department for Honda is awful. They are all rude and don't know anything about their jobs and not professional.
The Claim Department did not even intent to talk to me which his pay check from us the customers. I will tell you what if they keep treating people like they do they won't have any more customers. I love my car but I will never, ever buy another Honda in my life. Simply because I don't have to deal with these people. This Claim Department for Honda without even bothering to talk to me he ask me through the sales representative to find other place to fix the armrest. What a professional Manager.
They do not know how to talk to people with any couth or class. They say and threaten the most ridiculous and rude things. We fully qualify under the Law for the Warranty. I am well aware that my specific problem will affect a minority of people out there, but nonetheless the customer service I received from Honda was completely unacceptable.
I am willing and ready to publish a poor and unprofessional service in the Newspapers which it is not hard thing to do. I am willing to fight for my right and take my case to a third party no matter what and whatever it will take. I have been shopping for a Car very seriously for buying a new one and after I saw the attitude of the sales representative, we decided to buy this HONDA CRV but never to buy another Japanese car ever again.
I need resolution. I want the cause corrected. I deserve better. Honda has no after sales service. In after sales Honda department, hopefully changes can be made and better communication can occur between the customer and the employee. As stated above, names as of this point are irrelevant. I am not happy and very mad from such service.
BROOKLYN, NEW YORK -- I took my Honda to the Honda dealer on 2722 Nostrand Ave, Brooklyn, New York, 11210. I told the service man that my Honda engine light is on and it has a slow pick up from 20 to 30 mph. My complaint is that they charged me about $900.00 for services not done. Then after charging me $900.00, they then said the problem with my engine light is the Alternator? And wanted to charge me another $600.00. Now my question is why I wasn't charged $600.00 first when the problem was found?
The mechanic changed all my wires and distributor assy. And stuff and the problem was the alternator. I am not happy with this service at this dealership. I gave the dealer $900.00 to fix my car and it is not fixed. I want my engine light fix and if this Honda dealer couldn't or couldn't find the problem, then they should have said so and let me find some street mechanic who could.
I was giving a Honda Service News Troubleshooting TPMS paper. After he wasn't intelligent enough at first to find the problem. Enclosed is the paper work. I sent a first letter on 8-4-09 - a copy is enclosed. I took my Honda back to the same dealer because the mechanic disconnected my radio. And when I drove away I was so angry that I didn't take the car back I just went home. Also note I had a tune up about a Year ago.
About two weeks later the Honda dealer called and asked me what problems I had with this dealer service. My Husband got on the phone who is also a 2007 Honda owner. He explained to dealer the problem. After the dealer made so many excuses about why my car isn't fixed, he said to bring the Honda 2000 back to the dealer to put the radio back on. Now remember the Mechanic, ** when he first worked on my car. He called me and asked me if he could disconnect my radio to work on the car. I told him yes. Now my car is returned to me again without my radio working.
My Complaint with the service of this Dealership is, brought to fix engine light on - charged me $900.00 - light is still on. Dealer wants to change alternator - price $600.00 - says it might fix light. Dealer broke radio - brought back to repair -3 excuses why is not fixed. Dealer took advantaged of my wife cause she is a Woman.
Gentlemen, you know what the problems are and I do not need to elaborate. As I picked up my 2000 Honda the service man told to go to another dealer. If this how Honda does business to loyal customers, all I can say is you have lost this customer. This dealer has charged me $900.00 to fix nothing and broke my radio. 10-5-09 dealer calls to tell me to go to another dealer and my car is too old.
CHARLOTTE, NORTH CAROLINA -- On Saturday, August 30, 2003, my boyfriend Tony, 34 years old, and I, 29 years old, were involved in a terrible car wreck that nearly took our lives. I was driving on W.T. Harris Blvd in Charlotte, North Carolina about 6:30 pm when something small like a possum ran into the road. My first instinct was to avoid from hitting it, sadly I ended up running off the road on to the grass median and hitting the ditch. The nose of my car went down into the ditch and caused my car to flip head over tail three times to oncoming traffic on Harris Blvd.
During the last flip, and now on the wrong side of the highway, while still in the air, a man driving a white Lincoln Navigator crashed into both my front and back passenger side doors. The Navigator carried my car a few feet and then when he was finally able to stop my car slid off his hood then spun around a few times and then the car jump the guard rail. If the guard rail had not been there, we would have gone plunging down into the woods.
The front tires were hanging on to the guard rail. I am not sure what happen to the man in the Navigator, but I do know that his SUV was seriously totaled upon our impact and he had to be air lifted to the hospital. Tony and I had to be cut out of the roof of my car and rushed to the Trauma Hospital.
Believe it or not, none of my air bags deployed during this accident, NONE (PRODUCT LIABILITY). I was driving a brand new 2003 Honda Accord EX, only 10 months old, and none of my air bags deployed. Honda is rated as having some of the safest vehicles on the road, but my brand new car flipped over 3 times, was hit by a big Navigator in both my passenger sides doors, in which the impact totaled his SUV, but none of my Honda air bags deployed.
I THOUGHT THEY RAISED THEIR SAFETY STANDARDS FOR THEIR NEWER AUTOMOBILES?? The injuries Tony and I suffered were a direct result of these air bags not deploying. (My doctor is willing to document that). From my body not being stabilized by the front or curtain side air bags my knee hit the dashboard and caused my leg to be pushed back which broke my pelvic bone at my hip. I now have a plate and seven screws in my hip.
I suffer with a significant amount of pain daily that I am trying to learn how to control. My hip will never be or feel the same. Not only have I already started to develop arthritis in my hip but there is also a chance that I may need total hip replacement surgery in the next 8-10 months. Tony is pretty banged up and having many problems with his shoulders, back and neck. His doctor has recommended that he have surgery to repair his shoulder problem and fix his pain problem. This surgery will put him out of work for 3 months.
During my investigation with these airbags, I found in the new Hondas, that if one of these air bags is activated and deploy, they will all deploy. This means that if the Honda flipping over 3 times was not enough to activate these air bags then definitely the Navigator colliding into both of my passenger side doors should have activated all of them.
Basically my previous attorney told me that I had no case because he had spoken with a representative from Honda, who explained to him that if I wanted to file a claim against Honda I would have to go through my insurance company. The crazy thing about that is Honda went and picked up the car from the junk yard before they said this. Honda was being very cooperative with me until they picked up that car. Well unfortunately I am having a huge problem with my insurance company paying for my accident; therefore, that is not an option right now.
I told him that I thought that is why people hire attorneys. He told me that there was nothing more that he could do to help me and Tony. He has since not taken any more of our calls. This seems very weird. After doing some online research, it seems that there are a lot of people that this has happened to. We need to come together and do a class-action lawsuit. I am definitely going to make sure my story is heard.
UNITED STATES, FLORIDA -- In 2008 we purchased a brand new Honda Civic from the Proctor Honda dealership in Tallahassee, Florida. 2 and a half years after this the paint on the roof started to look funny. After reviewing others complaints about this we were informed they have a clear coat issue via reading lots of complaints online. When we contacted the dealership they blamed us at first for getting bird droppings on the car that never happened. Then they said to contact Honda of America giving us a 1-800 number to contact them about it. Thus passing us off to someone else.
After spending lots of time talking with Honda of America, they said it was due to us buying a blue car or dark colored car (BS). After talking with them more they "agreed" to pay for half of the repainting of the roof. The real issue is now in 2013 the top of the trunk is looking really bad, the body lines are fading and other spots are appearing.
The little car runs good, has had very little mechanic issues but this kind of neglect to fix its appearance is a waste as they are losing a long time buyer of Honda cars (20 years owning a Honda). Next car we purchase will probably not be a Honda and we tell other people of this issue and not to buy one either. (I see a lot of these same cars driving around with huge clear coat issues plus other models and colors).
SCHAUMBURG, ILLINOIS -- This is the worst experience I've ever had. I thought of taking the 2012 Honda Odyssey and it seems my credit and debit ratio doesn't gave me 0.9% APR. Then, I dropped off buying it and even informed the sales person not to do any credit checks as I know it would spoil my credit history and they confirmed me that they wouldn't do anything. But after a couple of days I could see 7 credit checks on my history that to 2 itself in simultaneous days of Honda.
When I tried to reach the bank/Credit unions to find who has done the credit check I come to know that it is from Honda. When I tried to contact the sales person he told that he has given my details to Honda and he doesn't know anything and asked me to contact the finance department. When I contacted the finance department they picked up the phone and told me that they would respond back but they didn't and also none of them responded back and even picked up my phone.
SOUTH CAROLINA -- Bought a Honda 130 HP outboard boat engine 10 years 3 months ago. This engine has 50 hours or less total operating time. Started having problems with the engine this month when I took my boat out of storage to get it ready for vacation. Took it in for service and the tech said there were numerous technical service bulletins on the motor all major problems - cracked blocks being one of them.
Honda to their credit did extend the warranty from 5 to 10 years. However, 3 months out of the warranty period and have to buy a new motor. Guess what, it definitely will not be a Honda. All outboard boat motor purchasers might want to seriously consider this post when considering Honda Outboard motor purchases. ** email address for additional info: **
MELBOURNE, FLORIDA -- 2008 Honda CR-V blows hot air (90 degrees per dealers statement) from lower vent, while blowing 68 degrees from upper and side vents. Dealer tells me this is normal, but I disagree, since this started happening after 3 and a half years of ownership. It seems to be the same old runaround when their mechanics either don't know how to fix the problem, or too much time would be involved and cut the dealership profits.
They tell me this is normal in all CR-Vs and nobody has ever complained about it before. Unbelievable. It wouldn't matter which state in the summer time, but when the outside temperature is 90+, and the lower vent blows out 90 degrees of hot, and the upper vents blows 68 degrees, how can it cool the car down? It seems the air conditioner is working against itself. The Japanese are very intelligent and honest people, and I don't believe they would let this kind of flaw go on the market.
I think the fault lies with either greed or dishonest dealerships, because an honest dealership would try very hard to find the problem and notify Honda to have this corrected for all Honda CR-Vs. I was directed to another dealership, but they wanted $112.00 up front to look at the car. Doesn't speak too highly of Honda products.
I recently purchased an 2002 Acura TL. I'm having trouble with the transmission shifting from second to third gear. When it shifts, the rpms race unchecked until it grabs a gear creating a very dangerous situation. I found that there had been a recall specifically dealing with the overheating of the second gear due to the lubrication system.
Upon researching more about the car, I found that the transmission had been replaced July 31, 2003 by Acura upon request of the original owner, nine months before the recall had taken place. When I spoke with my service advisor at Mile High Acura, he told me that since it had already had a new transmission put in it that they would not replacing a second. At this point I was under the impression that the second gear inspection had already taken place. He told me that he had to talk with Acura corporate to see what they could do for me.
Two days later I called to find out the status and findings of corporate. My service advisor told me that they needed to take pictures of the second gear for signs of scorching and discoloration. This was seven days after I had the vehicle dropped off at the dealership. They would not tell me whether or not the recall parts had indeed been installed on the vehicle at the time the transmission was replaced. They only told me that there were no signs of overheating and that they would not be doing any recall work on the vehicle.
Instead they quoted me $3940.00 to replace the transmission. I feel like they are scamming me simply because they had put a new transmission in. I have only to assume that since it was done 9 months before the recall that they did not replace the necessary parts. I will be taking it to a private transmission shop and having them document the work done, and if I find any evidence to the contrary, I will be taking them to small claims court and making them pay for not only the transmission work, but the loss of work time, rental car costs paid by me, towing costs, and lawyer costs.
So just beware that Acura will do anything to reduce their liability for their faulty product. This recall also affected various other models of Honda Accords, Odysseys. DO YOUR RESEARCH BEFORE YOU BUY HONDA OR ACURA VEHICLES. I personally will never buy another Honda/Acura product.