WEST CALDWELL, NEW JERSEY -- I purchased a new Honda S2000 convertible at Honda of Essex in West Caldwell, New Jersey two weeks ago. By the time I got through finance, etc., and took delivery of the car it was almost 10:00 at night, and I didn't get a chance to take a good look at the car. One clue might have been that it was in detail for an unusually long period of time before they gave it to me.
Over the next couple of days while admiring my new car, I noticed a number of chips in the paint, and a number of cloudy areas. Most of the problem exists on the hood and passenger side fender. I brought the car back to Honda of Essex and brought my concern to the attention of one of the sales managers. He asked one of his detail guys to look at the car.
The detail guy looked it over and made a few attempts to cover some of the chips and fish-eyes in the paint. At some point he said there wasn't much more he could do. I was not convinced that more couldn't be done, but I figured he was just trying to blow me off as he received a phone call from his wife and told me he was late for dinner. I figured I would wash the car myself and have it detailed by a professional, and perhaps this would resolve the issue.
I had a body man look at the car. He told me the paint was defective in a number of places; that the dealer attempted to buff out some of the damage; and that the only way to fix the paint would be to repaint the car. He refused to touch the car.
Now I have contacted Honda directly and I am told that a case manager will be in touch with me within two days.
If they don't resolve this properly, I will take further action against the dealer and Honda directly, if necessary. I will also make as many public complaints and statements as possible so that people will know that this dealer is not honorable, and if not resolved, neither is Honda of America.
9/12/07: A case manager from Honda contacted me and recommended I make an appointment with the service department at the dealer, which I did. The service manager looked at the car, and recommended the car be compounded to see if the imperfections in the paint can be buffed out. He said they would also apply touch-up paint to the chipped areas. After that, if I'm still not happy with the paint, he said a representative from Honda would inspect the car and make a further determination.
At least they are taking some action. I'll keep everyone posted.
SAN FRANCISCO, CALIFORNIA -- I recently purchased earlier this Jan/Feb of 2007 a brand-new 2007 Honda CR-V EXL, $28K. I am writing to you regarding a manufacturer's defect by Honda in the manufacture of its new line of Honda CR-Vs.
My car presently has 3,158 miles on it. I brought it into San Francisco Honda Monday, 13Aug, due I had noticed some irregularities which I wanted to get checked out. They were as follows:
1) A tapping sound in the back of my car;
2) A wet spot noted on the floor of my garage under the hood area;
3) Intermittent inability to start the car whereby battery light would come on; and
4) Inability to accelerate, but sudden surge thereafter when driving.
Later that day I received a call from SF Honda, the service dealer, to advise that:
1) The tapping sound in the back of my car is due to a welding defect. They have removed all the back panels but not been able to discern the exact location thus giving rise to the concern that there may be more than one area that is experiencing this defect; and
2) The wet spot noted is actually due to a transmission leak and they will need to replace the entire transmission
Upon hearing this, I was flabbergasted. Who would have thought that a brand-new car, a Honda which is noted for its reliability, would encounter such problems? And at 3,000 miles? And simultaneously?
I was told to contact Honda America, which I did at 1-800-999-1009. A complaint was lodged on 13Aug at 4:40PM and I was promised a call back within 48 hours.
I did not hear back from them despite leaving repeated messages. When I finally got through to my case manager, Chris at x 118178, he advised as follows:
AA) The 48 hour time limit starts from when HE receives the complaint, not when its lodged (so the time frames pretty much pointless then);
BB) The case had been closed (without action, remedy or follow-up); and
CC) He would start, but only after he had had his lunch!
I cannot believe that I, the consumer should have to be going through this! My car is a lemon--if after but 3,000 miles it already starts to exhibit such problems, who is to say what it will do at 6,000?
CASPER, WYOMING -- My name is Ben, I own and have run an auto repair facility in the Middle-Eastern part of Tennessee (near Knoxville) for 22 years. I recently leased/rented this business to another fellow and moved to Casper, WY for full-time ministry and missionary work. I have literally done (and my business still does) thousands of dollars of business directly and in-directly with The Honda corp of AMERICA.
I had never done any business with the local store here until today. They recently moved from what was a pretty dilapidated to what is what appears from the outside to be a new fairly modern and what could be a state of the art facility on the end of town where I live (which is a little more upscale than the rest of town, since this is until recently a very depressed, conservative republican trailer home type community). Anyway, I own a couple of Hondas ( they are registered to my kids but I assure you I bought and paid for) and I am repairing the one that my son drives. I go to the Honda store and buy an OEM timing belt and 3 qts of lube. I asked the counter guy for my discount as a shop owner and he said,"We don't do that!"
I want to stop right here and say that the 12 or so dollars meant very little to me. But, boy did I ever open a can of worms!
I should have left it at that but I quite honestly fely like I was being "bown off as some kind of nut or beggar"! I asked how to get a discount and the guy said ask the lady in business accounts. I asked the Gen. Manager and he directed me to her. She said she didn't know what I was talking about but to follow her to the service manager. Listen to this, He in a very un-professional manner says "well we might be able to do this if you are going to buy a couple hundred K in parts a year laughs and basically walks off leaving me and the lady standing there with our teeth in our mouths. I felt foolish! I mean, I explained my situation I don't want anything that isn't mine. But is that the way you should treat an old customer that still has some influence with the buying public.
I hope and pray this is an isolated case and just in this area. I know I was never treated that way at home in TN. There they even delivered to my shop some times twice a day.
I GUESS THEY SPOILED ME!
SAN JOSE, CALIFORNIA -- I would like to first introduce myself, my name is Leonid I purchased a 2006 Honda coupe. However, do to high mark up pricing of the vehicle I was forced to buy the DX model with the air conditioning unit. However, when I had the air conditioning unit installed I was informed that it was not operational due to the radio. I was than later told that it was due to the after market alarm I installed. Finally, I went to see it with my own eyes and was shown the cables that were supposedly cut in the process when running a cable to the alarm's horn from the interior of the car to the engine compartment. Therefore, two cables that affect the air conditioning unit were cut. This is hard to believe since the installation was done by my brother who has years of experience and installs car alarms and radios for a living.
The reasons I feel the cable were not cut when passing the alarm wires to the engine compartment are:
The wires are well insulated and protected.
The wires are bundle together which means that in order to cut a wire one must separate it from the other wires.
The wires require something sharp to be able to cut them but no sharp objects were used to pass the car alarm wire to the engine compartment.
The force required to cut two cables is high which means that it could have not be done accidentally.
Furthermore, I feel I should not be charge $300 for such inspection and repair. First of all because I feel no two wires were cut when installing the car alarm. And finally because if I would have known that they were sure it was due to the car alarm I would have had my brother repair the damages or remove the car alarm to avoid excessive charges. But instead I was informed when there was nothing I could do. I was simply put on a position were I was only required to pay and complain the charges at a later time. Please, know that this is my first new car and first Honda car as well. I have always admired Honda for its high quality vehicles but I would have never imagined that I would be having problems to install an air conditioning unit. Please, review my case and let me know if there is something you can do to make my Honda Service experience more pleasant.
CHARLOTTE, NORTH CAROLINA -- On Saturday, August 30, 2003, my boyfriend Tony, 34 years old, and I, 29 years old, were involved in a terrible car wreck that nearly took our lives. I was driving on W.T. Harris Blvd in Charlotte, North Carolina about 6:30 pm when something small like a possum ran into the road. My first instinct was to avoid from hitting it, sadly I ended up running off the road on to the grass median and hitting the ditch. The nose of my car went down into the ditch and caused my car to flip head over tail three times to oncoming traffic on Harris Blvd.
During the last flip, and now on the wrong side of the highway, while still in the air, a man driving a white Lincoln Navigator crashed into both my front and back passenger side doors. The Navigator carried my car a few feet and then when he was finally able to stop my car slid off his hood then spun around a few times and then the car jump the guard rail. If the guard rail had not been there, we would have gone plunging down into the woods.
The front tires were hanging on to the guard rail. I am not sure what happen to the man in the Navigator, but I do know that his SUV was seriously totaled upon our impact and he had to be air lifted to the hospital. Tony and I had to be cut out of the roof of my car and rushed to the Trauma Hospital.
Believe it or not, none of my air bags deployed during this accident, NONE (PRODUCT LIABILITY). I was driving a brand new 2003 Honda Accord EX, only 10 months old, and none of my air bags deployed. Honda is rated as having some of the safest vehicles on the road, but my brand new car flipped over 3 times, was hit by a big Navigator in both my passenger sides doors, in which the impact totaled his SUV, but none of my Honda air bags deployed.
I THOUGHT THEY RAISED THEIR SAFETY STANDARDS FOR THEIR NEWER AUTOMOBILES?? The injuries Tony and I suffered were a direct result of these air bags not deploying. (My doctor is willing to document that). From my body not being stabilized by the front or curtain side air bags my knee hit the dashboard and caused my leg to be pushed back which broke my pelvic bone at my hip. I now have a plate and seven screws in my hip.
I suffer with a significant amount of pain daily that I am trying to learn how to control. My hip will never be or feel the same. Not only have I already started to develop arthritis in my hip but there is also a chance that I may need total hip replacement surgery in the next 8-10 months. Tony is pretty banged up and having many problems with his shoulders, back and neck. His doctor has recommended that he have surgery to repair his shoulder problem and fix his pain problem. This surgery will put him out of work for 3 months.
During my investigation with these airbags, I found in the new Hondas, that if one of these air bags is activated and deploy, they will all deploy. This means that if the Honda flipping over 3 times was not enough to activate these air bags then definitely the Navigator colliding into both of my passenger side doors should have activated all of them.
Basically my previous attorney told me that I had no case because he had spoken with a representative from Honda, who explained to him that if I wanted to file a claim against Honda I would have to go through my insurance company. The crazy thing about that is Honda went and picked up the car from the junk yard before they said this. Honda was being very cooperative with me until they picked up that car. Well unfortunately I am having a huge problem with my insurance company paying for my accident; therefore, that is not an option right now.
I told him that I thought that is why people hire attorneys. He told me that there was nothing more that he could do to help me and Tony. He has since not taken any more of our calls. This seems very weird. After doing some online research, it seems that there are a lot of people that this has happened to. We need to come together and do a class-action lawsuit. I am definitely going to make sure my story is heard.
SCHAUMBURG, ILLINOIS -- This is the worst experience I've ever had. I thought of taking the 2012 Honda Odyssey and it seems my credit and debit ratio doesn't gave me 0.9% APR. Then, I dropped off buying it and even informed the sales person not to do any credit checks as I know it would spoil my credit history and they confirmed me that they wouldn't do anything. But after a couple of days I could see 7 credit checks on my history that to 2 itself in simultaneous days of Honda.
When I tried to reach the bank/Credit unions to find who has done the credit check I come to know that it is from Honda. When I tried to contact the sales person he told that he has given my details to Honda and he doesn't know anything and asked me to contact the finance department. When I contacted the finance department they picked up the phone and told me that they would respond back but they didn't and also none of them responded back and even picked up my phone.
SOUTH CAROLINA -- Bought a Honda 130 HP outboard boat engine 10 years 3 months ago. This engine has 50 hours or less total operating time. Started having problems with the engine this month when I took my boat out of storage to get it ready for vacation. Took it in for service and the tech said there were numerous technical service bulletins on the motor all major problems - cracked blocks being one of them.
Honda to their credit did extend the warranty from 5 to 10 years. However, 3 months out of the warranty period and have to buy a new motor. Guess what, it definitely will not be a Honda. All outboard boat motor purchasers might want to seriously consider this post when considering Honda Outboard motor purchases. ** email address for additional info: **
MELBOURNE, FLORIDA -- 2008 Honda CR-V blows hot air (90 degrees per dealers statement) from lower vent, while blowing 68 degrees from upper and side vents. Dealer tells me this is normal, but I disagree, since this started happening after 3 and a half years of ownership. It seems to be the same old runaround when their mechanics either don't know how to fix the problem, or too much time would be involved and cut the dealership profits.
They tell me this is normal in all CR-Vs and nobody has ever complained about it before. Unbelievable. It wouldn't matter which state in the summer time, but when the outside temperature is 90+, and the lower vent blows out 90 degrees of hot, and the upper vents blows 68 degrees, how can it cool the car down? It seems the air conditioner is working against itself. The Japanese are very intelligent and honest people, and I don't believe they would let this kind of flaw go on the market.
I think the fault lies with either greed or dishonest dealerships, because an honest dealership would try very hard to find the problem and notify Honda to have this corrected for all Honda CR-Vs. I was directed to another dealership, but they wanted $112.00 up front to look at the car. Doesn't speak too highly of Honda products.
I am a "DO IT YOURSELF" individual. Your various owner's manuals are written primarily to make more money for Honda and its dealers -- even though that may alienate a vast body of customers who buy their oil and other parts automotive parts stores across the nation and beyond. There was a time when owner's manuals included vital information like the distance in miles between oil changes. Maybe that number is 5000 miles. Instead, Honda tells me when I am at various percentages.
It will be very simple for me to reset the mileage soon so that it registers 100% and I can then figure out what that invisible 100% figure is in miles. When I buy my next car or when I recommend a car -- I will advise folks to avoid Honda simply because all of its manual wording neglects anything that would negatively impact profits. That includes anything that a "DO IT YOURSELF" person like myself. The current worldwide protest movements have a lot of corporate targets. I would nominate Honda to be included among them.
I love my Acura TL. However, I am highly peeved at Acura. My dashboard cracked right on top of the airbag. Very ugly, embarrassing, and I can't get Acura to help me out. This should had been a recall, especially it being an airbag issue. POOR MATERIALS. They said there is nothing they can do for me. It would cost 1,900 to fix. I have did some research and apparently it is something that is common with the TL... I could see maybe if my car was 20, 30 years old. I take great care of my $40,000 dollar car. I was thinking of a new Acura next year, but now I will be buying a different kind of car. It takes the wind out of my sale. I thought I was getting a really nice dependable car.