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Worst Experience Ever
Posted by Fuego621 on 02/28/2012
MESA, ARIZONA -- Several months ago I tried to tell my service advisor that there was something wrong with my car. I told them the transmission didn't feel right and that it wasn't driving correctly. It would shake and vibrate.
I was told on each occasion something different. It's the alignment, you need new tires, blah blah blah.
I had been telling all of this to one of my patients, who is a master mechanic with a different dealership.. He finally took a quick look under the hood while in the office one day and said it looked like the transmission is leaking. He also recommended, based on everything I had told him, (the same things I told the dealership) that I should have the control arms and motor mounts checked. On the 18th of February I took the car in and told them what my patient said and wouldn't you know it all of a sudden I was taken seriously. They found approximately 3 oil leaks, and the control arm bushing to the rear tires didn't work. On the repair order the word they used was "broken". They said they couldn't do the repair that day because they didn't have a mechanic there that was capable of fixing it and scheduled an appointment for me. The earliest they would give me was Wednesday February 22nd even though I requested Monday. I questioned my service advisor, Dominic, if the vehicle was safe to drive under these conditions, he assured me that it was.
I took the vehicle in on the 22nd, tried to pick it up on the 24th. Drove it off the lot and was maybe 2 miles from the dealership when I started to smell something burning. I look in my rear view mirror and saw nothing but smoke. So much that I could barely make out a vehicle behind me. Which turned out to be a police officer. He pulled along side me and motion me to pull over. By this time smoke was pouring out of the front of the vehicle.
I cannot begin to describe how frightened I was. I pulled into a parking lot. Immediately jumped out and called the dealership. I was put on hold for several minutes then transferred to several different people. Finally Dominic asked me to drive the vehicle right back. I told him if he thought I was going to get back into to car that for all I know is flaming under the hood, he was crazy. Well I was put on hold again!! By this time I was sobbing and terrified so I hung up and called back, this time reaching Jessica who thank God had enough sense to tell me not to drive the car whatsoever and that she would send a tow truck out.
After getting back to the dealership and after they looked at the car again, I was told that it was a new problem. An O ring was old and cracked and that's why the oil poured out hitting the heat shield and caused the smoke. The service manager Greg blew it off and said "it's no big deal" told maybe for him it wasn't but for me it was terrifying since I thought the car was on fire.
Well went back to the dealership last night (February 27th) and tried to pick up the car again. I asked for the paperwork for the new work and was told by the service M=manager Greg that there is no paperwork, he wasn't going to do any on it. The lady pulls the vehicle around and I notice a piece of plastic hanging down underneath the front passenger side. I asked her "what the hell is that?" she tries to tell me it's a plastic bag that probably flew up under the car and got stuck. Told her "I don't think so" and that I would not take the vehicle back in that condition. So back into the shop it goes.
By this point I started asking for Mr [snip], the owner, but of course he was too busy to deal with the "little people". So instead I get the general manager Rob. I tell him everything that has happened. I asked him for the paperwork and he tries to give me the same report for the original repairs from the 22nd. Told him no I want paperwork for the NEW problem. He goes to speak with Greg so the car is returned AGAIN. I go to put my things in the back seat and I find a big piece of plastic that obviously belongs to my vehicle. I take it out and ask Rob if he maybe wanted someone to put it back on my car. Back the car goes. Meanwhile Rob is trying to tell me some story about how he can't get me the new paperwork because it was so late in the day and they couldn't close the ticket out so they couldn't print anything. Ummmm wrong, the service Manager Greg told me he wasn't going to do any paperwork on the O ring situation and he said it in front of the cashiers when I was trying to get the car back. he then said he would fax it to me later.
After being there for maybe a couple of hours I got the car back.
Needless to say I lost time from work, they aggravated me beyond belief and then they tried to put me in jeopardy by asking me to drive the car back.
Ibette Mesa, AZ
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A/c problems
Posted by Nofiddler on 02/20/2012
MELBOURNE, FLORIDA -- 2008 Honda CR-V blows hot air (90 degrees per dealers statement) from lower vent, while blowing 68 degrees from upper and side vents. Dealer tells me this is normal, but I disagree, since this started happening after 3 and a half years of ownership. It seems to be the same old runaround when their mechanics either don't know how to fix the problem, or too much time would be involved and cut the dealership profits. They tell me this is normal in all cr-v's and nobody has ever complained about it before. Unbelievable. It wouldn't matter which state in the summer time, but when the outside temperture is 90+, and the lower vent blows out 90 degrees of hot, and the upper vents blows 68 degrees, how can it cool the car down? It seems the air conditioner is working against itself. The Japanese are very intelligent and honest people, and I don't believe they would let this kind of flaw go on the market. I think the fault lies with either greed or dishonest dealerships, because an honest dealership would try very hard to find the problem and notify Honda to have this corrected for all Honda CR-V's. I was directed to another dealership, but they wanted $112.00 up front to look at the car. Doesn't speak too highly of Honda products.
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Owner's Manual not written for "DO IT YOURSELF" folks
Posted by Ar193214 on 12/19/2011
I am a "DO IT YOURSELF" individual. Your various owner's manuals are written primarily to make more money for Honda and its dealers -- even though that may alienate a vast body of customers who buy their oil and other parts automotive parts stores across the nation and beyond. There was a time when owner's manuals included vital information like the distance in miles between oil changes. Maybe that number is 5000 miles. Instead, Honda tells me when I am at various percentages. It will be very simple for me to reset the mileage soon so that it registers 100% and I can then figure out what that invisible 100% figure is in miles. When I buy my next car or when I recommend a car -- I will advise folks to avoid Honda simply because all of its manual wording neglects anything that would negatively impact profits. That includes anything that a "DO IT YOURSELF" person like myself. The current worldwide protest movements have a lot of corporate targets. I would nominate Honda to be included among them.
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Posted by trmn8r on 2011-12-19:
I understand the spirit of your complaint, but I would argue that this same complaint could be applied to many manufacturers.

I have owned 3, and currently 2 Volvos. Every one of them has a "Service Reminder" light that comes on, and there are no instructions from the manufacturer of how to reset that light. Fortunately, this information leaks out on the web.

My BMW motorcycle manual omits a lot of "DoItYourself" instructions. I bought a pirated CD for $8 online that gives me the entire Service Manual, which BMW charges $100 for.

I'd be a bit annoyed if my car told me I had 24% of my oil service life left, but OTOH, that does convey important information in a different format.
Posted by spiderman2 on 2011-12-19:
I could always figure out how to turn off the maintenance light in my Honda. I don't think many cars are built for do-it-yourself people any more. There are so many computer components to them.
Posted by momsey on 2011-12-19:
I understand your complaint, but as trmn8r said, all manufacturers do the same. I remember a few years ago I wanted to change the taillight on my Jetta. The manual told me to take it to my dealer!
Posted by GenuineNerd on 2011-12-19:
My car has an "oil life indicator" setting on the dash as well, but I still have it changed every 5000 miles, or with about 40% oil life left. Resetting it back to 100% is easy once the oil is changed.
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Safety Hazards
Posted by Tbender64 on 09/27/2011
Purchased a new Honda Fit, after having a wonderful Honda Civic VX for many years. FIT is great, except for a couple of things, and my inquiries about how to get them fixed are ignored. Two major problems:

1. There is no "horn ring" or alternative within reach from the rim of the steering wheel. Even at 6'2", my hands can't reach it. In an emergency as well as normal life this is a real hazard.

2. The front seat headrests are anatomically misformed. For my wife, they push her head forward and cause neck pain. Honda's answer? Remove it.

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Posted by trmn8r on 2011-09-27:
The two items that you mentioned can't be fixed, at least not by the manufacturer. The steering wheel design is what it is. I infer from your complaint that you wanted to be able to hit the horn without removing your hand from the rim of the wheel. I am unaware of any requirement for that, and in my vehicles you have to take one hand off the wheel. I think the original VW bug had one of those rings.

The headrest will fit different people differently. They aren't going to be able to supply another headrest, which is probably why they suggested removing it.

It is unfortunate that you didn't discover these items during your test drive. My belief is that you will have to live with them now.
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2005 Acura TL Cracked passenger side dash
Posted by Uglyfishartcompany552 on 05/28/2011
I love my Acura TL. However, I am highy peeved at Acura. My dashboard cracked right on top of the airbag. Very ugly, embarrasssing, and I can't get Acura to help me out. This should had been a recall, especially it being an airbag issue. POOR MATERIALS. They said there is nothing they can do for me. It would cost 1,900 to fix. I have did some researdh and apparently it is something that is common with the TL.. I could see MAYBE if my car was 20 30 years old. I take great care of my $40,000 dollar car.

I was thinking of a new Acura next year, but now I will be buying a different kind of car. It takes the wind out of my sale. I thought I waas getting a really nice dependable car.
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Posted by JMT on 2011-05-28:
The car is six years old. Unless it is still under warranty what do you expect them to do and why is Honda responsible??

I don't know if you have gotten to 100,000 miles yet but in my experience 100,000 - 130,000miles is the limit for most cars. I have owned Hondas
Posted by trmn8r on 2011-05-28:
Car manufacturers don't normally warranty things like interior trim well at all.

I don't believe a crack in the surface of the dash would have any effect on the operation of the airbag. If there is any structural requirement for the cover, it would be provided by the substrate under the surface material.
Posted by saj80 on 2011-05-29:
Buy a custom fit dash mat; not the prettiest solution, but it will hide the crack.
Posted by MJC on 2012-02-25:
In response to JMT, a six year old car should not develop a crack in the dash, let alone in the sheer number of vehicles it's occuring. it's a manufacturing defect dope, so it should be fixed by the manufacturer since they made it. That's why honda should be responsible. If a dash mat is the only option, then at least Honda should pay for it.
Posted by TEG on 2013-07-30:
I have the same issue with my '05 TL. There are hundreds of the same complaint out there. My car is well maintained and clean. I didn't anticipate such a problem with a "luxury" car.
Posted by KMG on 2013-08-14:
My dash had the same issue. It developed these two long cracks in just two days, broke my heart. Still waiting to see what honda will do about it.
Posted by Stu Chwastyk on 2014-02-19:
I have a 2005 Acura TL and my dash has horrible cracks in it. Hell yeah Honda/Acura should be responsible. These cars ain't cheap and should be better quality then that.
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2002 Acura TL, before you buy, review other transmission recall nightmares
Posted by Jamo420 on 01/06/2011
I recently purchased an 2002 Acura tl. I'm having trouble with the transmission shifting from second to third gear. When it shifts, the rpms race unchecked until it grabs a gear creating a very dangerous situation. I found that there had been a recall specifically dealing with the overheating of the second gear due to the lubrication system. Upon researching more about the car, I found that the transmission had been replaced July 31, 2003 by Acura upon request of the original owner. Nine months before the recall had taken place. When I spoke with my service advisor at Mile High Acura, he told me that since it had already had a new transmission put in it that they would not replacing a second. At this point I was under the impression that the second gear inspection had already taken place. He told me that he had to talk with Acura corporate to see what they could do for me. Two days later I called to find out the status and findings of corporate. My service advisor told me that they needed to take pictures of the second gear for signs of schorching and discoloration. This was seven days after I had the vehicle dropped off at the dealership. They would not tell me weather or not the recall parts had indeed been installed on the vehicle at the time the transmission was replaced. They only told me that there were no signs of overheating and that they would not be doing any recall work on the vehicle. Instead they quoted me $3940.00 to replace the transmission. I feel like they are scaming me simply because they had put a new transmission in. I have only to assume that since it was done 9 months before the recall that they did not replace the neccessary parts. I will be taking it to a private transmission shop and having them document the work done, and if I find any evidence to the contrary, I will be taking them to small claims court and making them pay for not only the transmission work, but the loss of work time, rental car costs paid by me, towing costs, and lawyer costs.
So just beware that Acura will do anything to reduce their liability for their faulty product. This recall also affected various other models of Honda Accords, Oddessy's. DO YOUR RESEARCH BEFORE YOU BUY HONDA OR ACURA VEHICLES. I personally will never buy another Honda/Acura product.
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Posted by redmx3racer on 2011-01-06:
Posted by jktshff1 on 2011-01-06:
How many miles? Did the seller you purchased it from provide a warranty? The car is almost 10 yrs old. You may be out of luck.
Posted by Anonymous on 2011-01-06:
I dont know what you expect dealers to do on a 10 year old car.
Posted by rockfishing on 2011-01-06:
You have a ten year old used car. Everything on it is your responsibility. You can document all you want but the dealership and Acura are responsible for nothing. You should research and inspect the car with a qualified mechanic before you buy a used car. I noticed how the milage was left out of the review. Good luck.
Posted by Critical_level2 on 2011-01-07:
I agree with the others. On a vehicle this old, you need to do your homework first. The original owner had the transmission replaced, but it was under warranty then, now it is far from being under warranty. Most used cars are sold "As-Is" unless it is a certified used vehicle that was certified by the manufacturer.
Posted by Anonymous on 2011-01-07:
buying a used as-is car is like gambling. Its either hit or miss. You are taking a chance of it breaking down, or you may end up having a great car that you never have a problem with. Definitely, homework should be done before purchasing a car. I ALWAYS check for common problems on a car before purchasing.
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Poor After Sales Service
Posted by REDA3112 on 01/05/2011
JAPAN -- We bought a HONDA CRV VIN MHRRE38509J903673 & ENGINE NUMBER: K24Z13823685.

On December 21, 2009, Jakarta, Indonesia I called Honda On January 4, 2011 and I had spoken with our sales Rep. Regarding a Technical error in the ARM REST located in the driver's door and this error is in the manufacturing. THE SALES REPRESENTATIVE is very helpful and she asked me to send the vehicle to be checked by the claiming department.

On January 5, 2011 I sent the vehicle and was checked by the head of the Claim Department.

The report was a such problem it is due of using the vehicle, while when I noticed a such matter after we bought the vehicle I thought may be the driver door designed to be this way, but recently I had an opportunity to be in CRV vehicle belong it to a friend and I noticed the different therefore I called the dealer.

The head of the Claim Department advised me through THE SALES REPRESENTATIVE to fix the vehicle door by specialist but HONDA cannot do it and not responsible about it.

In his comment that he doesn’t where the upholstery leather seats and doors was done and how it was done.

I politely inquired to talk to the head of The Claim Department in order to discus in what he claimed and express my right according to the .

THE SALES REPRESENTATIVE promised me that I will get a call before 3:00 pm which it is never happened, this is rude from someone don't know anything about his job.

I have been a Japanese cars customer from many years , in my house BRAND NEW MODEL 2010 THREE JAPANIES CARS ALPHARD, CRV ANF YARES, I can't imagine having to put up with this kind of service for even one more month.

It is amazing how it only takes one person to change someone mind In this economy where so many people are struggling, companies should be struggling to work hard to simply keep their customers, let alone keep them happy. I will start looking into Toyota now; I can't imagine their service could be any worse.

The Claim Department for Honda is awful. They are all rude and don't know anything about their jobs and not professional The Claim Department did not even intent to talk to me which his pay check from us the customers.
I will tell you what if they keep treating people like they do they won't have any more customers. I love my car but I will never, ever buy another Honda in my life.

Simply because I don't have to deal with these people, This Claim Department for Honda without even bothering to talk to me he ask me through THE SALES REPRESENTATIVE to find other place to fix the ARM REST, What a professional Manager.

They do not know how to talk to people with any couth or class. They say and threaten the most ridiculous and rude things.
We fully qualify under the Law for the Warranty.

I am well aware that my specific problem will affect a minority of people out there, but nonetheless the customer service I received from Honda was completely unacceptable.

I am willing and ready to publish a poor and unprofessional service in the Newspapers which it is not hard thing to do.
I am willing to fight for my right and take my case to a THIRD PARTY no matter what and whatever it will take.

I have been shopping for a Car very seriously for buying a new one and after I saw the attitude of the SALES REPRESENTATIVE. We decided to buy this HONDA CRV, But never to buy another Japanese car ever again.
I need resolution. I want the cause corrected. I deserve better. Honda has no AFTER SALES SERVICE.

In AFTER SALES HONDA DEPARTMENT, Hopefully, changes can be made, and better communication can occur between the customer and the employee. As stated above, names as of this point are irrelevant.
I am not happy and very mad from such service.

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Posted by Alain on 2011-01-06:
You are correct. This is not a good way to retain customers. Be sure and inform Honda of the actions you have taken.
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Whats Up? Not my windows!
Posted by Breezyshores on 08/08/2010
Here we go again, 3 months ago the rear driver side window was down and would not go up. Took it to Honda and had a $300 to pay. Now it's the front driver side window, I don't have another $300. What next, the two windows on the passenger side for another $600. Come on Honda a recall is in order for this cheap part. I have never in all my car ownership years had a window just fall down, yet alone 2 in 3 months. Really makes me fear the future. I have less than 20,000 miles on my 05 Pilot, and I am the original owner. I don't mess with the windows, they are usually always up! I was told by my service representative that this is a common issue, if that the case why do we have to pay for a poorly designed part? RECALL PLEASE, I can't come up with 1200 extra dollars every 3-5 years.
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Posted by Skye on 2010-08-08:
Did they say what is causing the problem? Is it the switch? I'm asking because on a Mazda I once owned, the drivers side window stopped going up. It turned out to be the electrical switch, and that was all that was needed to be replaced. My sister, who loves as a hobby to work on cars, did it for me. I believe the switch cost $25.00. Might be worth looking into.
Posted by dan gordon on 2010-08-08:
this was a publicized issue with Hondas. You may wish to check with a car stereo shop and compare prices as they can put in a power window switch cheaper than the dealer.
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Posted by Savyredhead on 08/06/2010
Last Sunday our a/c quit working in our 2004 Honda CR-V. I finally got it to a shop today only to find that like so many others I have a very expensive repair to try and pay for. I called every Customer Service number I could find and all I get is transferred to another department and waiting and waiting only to be told there is not a recall. Now according to the body shop I took it to Honda has rebuilt the compressor, but will not agree to recall it so far. According to research there is a pending class action lawsuit against Honda for 2000-2008 Honda/Acura cars for the same problem I am having. I CANNOT BELIEVE THAT HONDA IS NOT ACCEPTING FAULT FOR THIS!!!! Shame on them. I have always loved Honda's, but I am angry and broke.
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Posted by rockfishing on 2010-08-06:
Your 6 year old car a/c broke, these things happen. It is beyond the warranty period so you have to pay to fix it. No car company backs their brand forever. That's life.
Posted by FlShopper on 2010-08-06:
Join the class action lawsuit.
Posted by localgod on 2010-08-07:
Hello, I did some checking and the class action lawsuit against Honda regarding their A/C compressors is without merit and due to your automobile being outside it's warranty period will never be repaired without charge by Honda. Automobile air conditioners need to be recharged every 3 to 5 years (depending on location and use)and occasionally other charges arise to ensure the A/C continues to function properly. This is a normal occurrence in a 6 to 7 year old vehicle.
Posted by angryowner on 2013-07-25:
Is it normal to have to replace the compressor TWICE in 3 years. This is a five year old car that will be on it's third compressor now. I've owned two other Hondas. THIS IS NOT NORMAL.
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No more Hondas for me
Posted by LisaPit on 07/27/2010
I own a 2004 Honda CR-V. I had routine service done on the AC by Honda of Tyson's Corner, VA a few weeks ago. They added freon and told me specifically that the compressor was "working perfectly." Right after the service the car started making a noise like something was rattling around under the car. I took the car back to the dealer and they claimed nothing was wrong and they couldn't hear the noise when they drove. Two weeks later the AC compressor blew up and shot metal shards through the engine.

After doing some research, I found that compressor failure with metal shooting through the engine is a known defect on 2004 CR-Vs. I called Honda USA and they refuse to help me with the repairs, even though they know this is a known problem. The dealer tells me it will cost $3,000 to fix.
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Posted by MDSasquatch on 2010-07-27:
Metal went through the engine and your repairs are only $3000? This seems very low to me, you may want to get a few more estimates.

I put this repair in the $6,000 - $7,000 range
Posted by FlShopper on 2010-07-27:
I had to trade in my '03 CRV after sinking more than $3k (over the course of 6 months)trying to get the a/c to run right. Freon, compressor, condenser..I had it all looked at. I took it to Honda at one point...they wanted to replace the entire a/c system for several thousand dollars.
Um, no.
btw, there is a class action lawsuit against Honda in the works.
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