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Honda Consumer Reviews - Page 3

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What's Up? Not My Windows!
By -

Here we go again, 3 months ago the rear driver side window was down and would not go up. Took it to Honda and had a $300 to pay. Now it's the front driver side window, I don't have another $300. What next, the two windows on the passenger side for another $600? Come on Honda a recall is in order for this cheap part. I have never in all my car ownership years had a window just fall down, yet alone 2 in 3 months. Really makes me fear the future.

I have less than 20,000 miles on my 05 Pilot, and I am the original owner. I don't mess with the windows, they are usually always up! I was told by my service representative that this is a common issue. If that the case why do we have to pay for a poorly designed part? RECALL PLEASE, I can't come up with 1200 extra dollars every 3-5 years.

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Angry- AC Compressor Went Out Honda Won't Pay
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Last Sunday our a/c quit working in our 2004 Honda cr-v. I finally got it to a shop today only to find that like so many others I have a very expensive repair to try to pay for. I called every customer service number I could find and all I get is transferred to another department and waiting and waiting only to be told there is not a recall. Now according to the body shop I took it to, Honda has rebuilt the compressor but will not agree to recall it so far.

According to research there is a pending class action lawsuit against Honda for 2000-2008 Honda/acura cars for the same problem I am having. I cannot believe that Honda is not accepting fault for this!! Shame on them. I have always loved honda's, but I am angry and broke.

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No More Hondas for Me
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I own a 2004 Honda CR-V. I had routine service done on the AC by Honda of Tyson's Corner, VA a few weeks ago. They added freon and told me specifically that the compressor was "working perfectly." Right after the service the car started making a noise like something was rattling around under the car. I took the car back to the dealer and they claimed nothing was wrong and they couldn't hear the noise when they drove. Two weeks later the AC compressor blew up and shot metal shards through the engine.

After doing some research, I found that compressor failure with metal shooting through the engine is a known defect on 2004 CR-Vs. I called Honda USA and they refuse to help me with the repairs, even though they know this is a known problem. The dealer tells me it will cost $3,000 to fix.

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2004-05 Trx450r
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Worst ATV ever! I purchased one July 1, last year. Haven't got to ride it maybe 40-45 hours. Put 3 cranks and sets of bearings in it. Bought a cdi, stator, coil. The crank is ready to go out again. Cost around 280.00 for crank. 80.00 2 bearing. 100-150 have installed. Honda knew about bearing issues, 450r forum has a place on it for people to list this problem. I myself have contacted Honda but nothing will be done. For the price of these ATVs they should recall them, or at least fix them free of charge.

Some don't get 10 hours before this happens. The modded crank they sell runs about 350-450 not counting service fee. Without them to install it there's no warranty. So here I've paid 3500.00 for the quad. Guessing 1200-1400 in it, still stock. Looking to have to put another 500-1000 in it. Not knowing if it will run 30 minutes or 30 hours. I've not seen it yet make it over 30 hours without breaking down. I was a Honda man. Think it's time for a change.

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Roadside Assistance
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Honda roadside assistance does not have enough towing contracts in NY. Believe or not, I find GEICO roadside assistance is better than Honda care. My experience was yday with lot of potholes in NY, I busted both my tires. I got live person but it takes 2 hours to get tow truck to get me and THEY ONLY TOW TO HONDA DEALER... so dealer would charge extra money for towing to their place and at night they cannot tow to the dealer as per NY state laws, so I ended up paying storage charges at Tow company. This is my personal experience yday. I recommend do not buy Honda Roadside assistance.

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Horrible Customer Service
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NEW JERSEY -- I called Honda today to make a payment by phone and inquired about having two fees waived on my account. I had spoken with a different representative about a week earlier who very kindly implied this wouldn't be a problem. I politely inquired again today with another representative who was nothing but rude, obnoxious, and condescending. When I asked to speak with someone else, instead of being helpful, which is his job, he just proceeded to be even more rude.

I have been a Honda customer since 2005 and considered renewing my lease or financing a new one as my lease matures in a few months. I can't imagine having to put up with this kind of service for even one more month. It is amazing how it only takes one person to change one's mind. In this economy where so many people are struggling, myself included, companies should be struggling to work hard to simply keep their customers, let alone keep them happy. I will start looking into Toyota now, I can't imagine their service could be any worse.

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Very Disappointing
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I have a 2008 Honda Fit. When I purchased the car, one of the selling points was that for the duration of the warranty, I would be afforded Roadside Assistance in the form of HondaCare. It was heralded as a significant savings in any roadside assistance that I previously had. I live in Central New York and am recovering from hip surgery.

On January 5, my second day driving since the surgery, I found myself stuck off the road due to a snowstorm. When I called HondaCare, I found only recorded messages to the effect that due to severe weather in my area, there was an 8 hour delay and to call back later. I had no information concerning other towing services in my car with me, never dreaming that I couldn't rely on the roadside assistance. My husband came to tow me out of the snow (at the crest of a hill with little visibility).

Since I had not been able to reach an individual at HondaCare, I called the dealer the next day to log my distress. The response was that that was unacceptable and would be reported. I find the response unacceptable as well. If this company is providing roadside assistance in Central New York, it needs to contract with a reliable service that is able to address severe weather or at least provide options as to other alternatives in their message.

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Torque Converter
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CITY OF INDUSTRY, CALIFORNIA -- Went for an oil change and told needed a software update, thought nothing of it. But soon after, my problems started. The car would shudder at 40 - 45 mph and the rpm would drop to 1300. Took it in and they saw that I had the software update and they replaced the torque converter. But that didn't solve the problem. The car doesn't shudder at 40 - 45 but the rpm do drop which I was told was normal. Ya right. But when the car is decelerating from 60 to 0 the car shakes because the down shifting is banging. Have to take it again but the dealer even said that there is no fix yet and waiting for Honda to make a move. In the meantime I will be in a loaner and their expense.

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Don't Leave Dealership Until You Absolutely Are Approved For Credit!!!
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WESLEY CHAPEL, FLORIDA -- Incident - I called the dealership and talked to a salesman Ken ** who told me they would give me the best deal and also had a first time buyer program so I would be approved to get a new Honda Civic 2010. After going in we looked at a few models while they processed my credit application I waited and waited and waited. After 5 hours they finally came back and said I was approved. Ken **, Mike the manager and John the finance guy all told me congratulations I am the proud new owner of the Honda Civic. I called Geico and got my insurance policy faxed over, signed the purchase agreement and away I went so happy!!!

30 days later I received a phone call saying that I was not approved and I would need to pay $2500.00 down with the interest rate also going up and needed a co-signer. I looked online to see what they were talking about and found out that this is a SCAM SALES POLICY that Wesley Chapel Honda practices all the time called YOYO financing or SPOT Delivery. I cannot believe that this is a practice which is OK in State of Florida.

They let you drive away thinking you just purchased a new and negotiated a decent deal to find out you are just being set up to be charged a higher price later after you have fallen in love with your new car. What a first time buying experience. This has to be wrong!!

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Most horrible and rude customer service anywhere
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DALLAS, TEXAS -- I recently bought this 2009 Honda Civic Si from Rusty Wallis Honda and from day one, I've had plenty of problems. The car makes this popping noise when in reverse and 1st gear when trying to turn the wheel. And from the inside I noticed in the morning that there is a plastic panel on the passenger side that is loose and warped and will not got back into place. Also it, the side airbag covers, both of them are a little off like they were glued with with Elmer's glue of something. And to top it all off, I was going to work one rainy day and I turn on my windshield wipers and they make the glass fuzzy and you can't see anything.

So I try to go to the dealership and they tell me that I have to leave the car a couple of day with them and I have to rent a car... and I told them that there was a service bulletin out for my VIN range specifically about the noise the car is making which came out in July and I bought the car in November so they had plenty of time to fix it. THEY DIDN'T EVEN BOTHER! And now I have to rent a car? After I only hand the car for a week?

So I call customer service and the lady I talked to was very rude and inconsiderate and her answers didn't make any sense. I don't know why? Does Honda want to lose their customers? This has been my second Honda to own but after my recent experience, I WILL NEVER BUY ANOTHER HONDA AGAIN! And I will make sure that I tell as many people as I can about my experience and unfair treatment!

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Honda Rating:
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1.0 out of 5, based on 5 ratings and
53 reviews & complaints.
Contact Information:
Honda
1919 Torrance Blvd.
Torrance, CA 90501
310-783-2000 (ph)
www.honda.com
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