Honda roadside assistance does not have enough towing contracts in NY. Believe or not, I find GEICO roadside assistance is better than Honda care. My experience was yday with lot of potholes in NY, I busted both my tires. I got live person but it takes 2 hours to get tow truck to get me and THEY ONLY TOW TO HONDA DEALER... so dealer would charge extra money for towing to their place and at night they cannot tow to the dealer as per NY state laws, so I ended up paying storage charges at Tow company. This is my personal experience yday. I recommend do not buy Honda Roadside assistance.
NEW JERSEY -- I called Honda today to make a payment by phone and inquired about having two fees waived on my account. I had spoken with a different representative about a week earlier who very kindly implied this wouldn't be a problem. I politely inquired again today with another representative who was nothing but rude, obnoxious, and condescending. When I asked to speak with someone else, instead of being helpful, which is his job, he just proceeded to be even more rude.
I have been a Honda customer since 2005 and considered renewing my lease or financing a new one as my lease matures in a few months. I can't imagine having to put up with this kind of service for even one more month. It is amazing how it only takes one person to change one's mind. In this economy where so many people are struggling, myself included, companies should be struggling to work hard to simply keep their customers, let alone keep them happy. I will start looking into Toyota now, I can't imagine their service could be any worse.
I have a 2008 Honda Fit. When I purchased the car, one of the selling points was that for the duration of the warranty, I would be afforded Roadside Assistance in the form of HondaCare. It was heralded as a significant savings in any roadside assistance that I previously had. I live in Central New York and am recovering from hip surgery.
On January 5, my second day driving since the surgery, I found myself stuck off the road due to a snowstorm. When I called HondaCare, I found only recorded messages to the effect that due to severe weather in my area, there was an 8 hour delay and to call back later. I had no information concerning other towing services in my car with me, never dreaming that I couldn't rely on the roadside assistance. My husband came to tow me out of the snow (at the crest of a hill with little visibility).
Since I had not been able to reach an individual at HondaCare, I called the dealer the next day to log my distress. The response was that that was unacceptable and would be reported. I find the response unacceptable as well. If this company is providing roadside assistance in Central New York, it needs to contract with a reliable service that is able to address severe weather or at least provide options as to other alternatives in their message.
CITY OF INDUSTRY, CALIFORNIA -- Went for an oil change and told needed a software update, thought nothing of it. but soon after my problems started. The car would shudder at 40 - 45 mph and the rpm would drop to 1300. took it in and they saw that I had the software update and they replaced the torque converter. but that didn't solve the problem. the car doesn't shudder at 40 - 45 but the rpm do drop which I was told was normal. ya right. but when the can is decelerating from 60 to 0 the cars shakes because the down shifting is banging. have to take it again but the dealer even said that there is no fix yet and waiting for Honda to make a move. In the mean time I will be in a loaner and there expense.
WESLEY CHAPEL, FLORIDA -- Incident = I called the dealership and talked to a salesman Ken Wilson who told me they would give me the best deal and also had a first time buyer program so I would be approved to get a new Honda civic 2010.
After going in we looked at a few models while they processed my credit application I waited and waited and waited.
After 5 hours they finally came back and said I was approved Ken Wilson, Mike the manager and John the finance guy all told me congratulations I am the proud new owner of the Honda civic I called Geico and got my insurance policy faxed over signed the purchase agreement and away I went so happy!!!
30 days later I received a phone call saying that I was not approved and I would need to pay $2500.00 down with the interest rate also going up and needed a co-signer. I looked on line to see what they were talking about and found out that this is a SCAM SALES POLICY that Wesley Chapel Honda practices all the time called YOYO financing or SPOT Delivery I cannot believe that this is a practice which is OK in State of Florida.
They let you drive away thinking you just purchased a new and negotiated a decent deal to find out you are just being set up to be charged a higher price later after you have falling in love with your new car. What a first time buying experience. This has to be wrong!!!!!!
DALLAS, TEXAS -- I recently bought this 2009 Honda Civic Si from Rusty Wallis Honda and from day one I've had plenty of problems. The car makes this popping noise when in reverse and 1st gear when trying to turn the wheel. And from the inside I noticed in the morning that there is a plastic panel on the passenger side the is loose and warped and will not got back into place, also it the side airbag covers, both of them are a little off like they were glued with with Elmer's glue of something. And to top it all off, I was going to work one rainy day and I turn on my windshield wipers and they make the glass fuzzy and you can't see anything. So I try to go to the dealership and they tell me that I have to leave the car a couple of day with them and I have to rent a car.... and I told them that there was a service bulletin out for my vin range specifically about the noise the car is making, which came out in July and I bought the car in November, so they had plenty of time to fix it, THEY DIDN'T EVEN BOTHER! And now I have to rent a car? after I only hand the car for a week? So I call customer service and the lady I talked to was very rude and inconsiderate, and her answers didn't make any sense I don't know why? Does Honda want to lose their customers? This has been my second Honda to own, but after my recent experience, I WILL NEVER BUY ANOTHER HONDA AGAIN! AND I WILL MAKE SURE THAT I TELL AS MANY PEOPLE AS I CAN ABOUT MY EXPERIENCE AND UNFAIR TREATMENT!
Terrible experience with their service center. Please take your car elsewhere for your service. Went for my 30,000 miles service on my Honda Accord, and had a coupon that if you pay over $500 it saves you $50. Not to mention how many phone calls I got during the service that they needed to add so and so for a rise in the initial quote from $355 to $645. So I thought I will just use my savings coupon to save at least the $50 they promised if you pay anywhere over $500. when I showed up later to pick the car up and pay, they were surprised that I had such a coupon. And kept on trying to convince me that they cannot accept the coupon because they already used another savings coupon towards my invoice and they cannot combine coupons. When I asked the service guy (JEFF) to show me in the bill where exactly did they use any savings coupon on my bill he kept on saying it won't show but they are sure they saved me a lot.
This was completely bogus, they just didn't want me to get the $50 discount. I told them the coupon is even advertised on their website and how come they don't abide by their promises to customers, and if they advertise then they have to keep their promise. Long story short, they didn't accept THEIR OWN coupon and I paid the total and was completely stunned by how dishonest this dealership is. Please take your money elsewhere and search for another trustworthy place to service your car.
ARIZONA -- I bought a Honda Element 2007 in July 2007. Since the purchase I have learned that the front seats do not adjust as in previous models. However, both the Quick Start Manual and the regular manual both indicate visually and in writing that the front seats should adjust forward at about a 10 degree angle for access to the back seat. "Open the door, and pull up on the seat-back adjustment lever. The seat-back tilts forward to allow easier access to the rear seat." The picture also shows this tilt angle. I took the car to a dealership. They did not know about this design change; they also did not know that the same change is on the 2008 model. I talked with Honda about this design flaw as a safety issue. Without the ability to tilt the seat forward both entry and exit from the back seats are restricted even when a front seat is moved forward as far as it will go.
Honda's response was that they knew people who have the car and they aren't having any problems getting in or out of the back seat and that I should just move the front seats back and forth to use the back seats. In case of an emergency, exiting the back seat would be difficult at best and a danger to their safety and well-being. Honda's response is that the design is written in stone and that unless enough complaints and problems with emergency exits are made that nothing will be done. Their opinion is that the car is safe and has been fully approved by the NTSB and NHTS. I would defy anyone to enter and exit the back seat with any speed because of this change in design.
I hope this will be investigated and that Honda will be forced to redesign and recall the models that no longer allow the front seat to tilt for as they say "easier access to the rear seat" and I would add easy, quick exit from the back seat in an emergency.
WEST CALDWELL, NEW JERSEY -- I purchased a new Honda S2000 convertible at Honda of Essex in West Caldwell, New Jersey two weeks ago. By the time I got through finance, etc., and took delivery of the car it was almost 10:00 at night, and I didn't get a chance to take a good look at the car. One clue might have been that it was in detail for an unusually long period of time before they gave it to me.
Over the next couple of days while admiring my new car, I noticed a number of chips in the paint, and a number of cloudy areas. Most of the problem exists on the hood and passenger side fender. I brought the car back to Honda of Essex and brought my concern to the attention of one of the sales managers. He asked one of his detail guys to look at the car.
The detail guy looked it over and made a few attempts to cover some of the chips and fish-eyes in the paint. At some point he said there wasn't much more he could do. I was not convinced that more couldn't be done, but I figured he was just trying to blow me off as he received a phone call from his wife and told me he was late for dinner. I figured I would wash the car myself and have it detailed by a professional, and perhaps this would resolve the issue.
I had a body man look at the car. He told me the paint was defective in a number of places; that the dealer attempted to buff out some of the damage; and that the only way to fix the paint would be to repaint the car. He refused to touch the car.
Now I have contacted Honda directly and I am told that a case manager will be in touch with me within two days.
If they don't resolve this properly, I will take further action against the dealer and Honda directly, if necessary. I will also make as many public complaints and statements as possible so that people will know that this dealer is not honorable, and if not resolved, neither is Honda of America.
9/12/07: A case manager from Honda contacted me and recommended I make an appointment with the service department at the dealer, which I did. The service manager looked at the car, and recommended the car be compounded to see if the imperfections in the paint can be buffed out. He said they would also apply touch-up paint to the chipped areas. After that, if I'm still not happy with the paint, he said a representative from Honda would inspect the car and make a further determination.
At least they are taking some action. I'll keep everyone posted.
SAN FRANCISCO, CALIFORNIA -- I recently purchased earlier this Jan/Feb of 2007 a brand-new 2007 Honda CR-V EXL, $28K. I am writing to you regarding a manufacturer's defect by Honda in the manufacture of its new line of Honda CR-Vs.
My car presently has 3,158 miles on it. I brought it into San Francisco Honda Monday, 13Aug, due I had noticed some irregularities which I wanted to get checked out. They were as follows:
1) A tapping sound in the back of my car;
2) A wet spot noted on the floor of my garage under the hood area;
3) Intermittent inability to start the car whereby battery light would come on; and
4) Inability to accelerate, but sudden surge thereafter when driving.
Later that day I received a call from SF Honda, the service dealer, to advise that:
1) The tapping sound in the back of my car is due to a welding defect. They have removed all the back panels but not been able to discern the exact location thus giving rise to the concern that there may be more than one area that is experiencing this defect; and
2) The wet spot noted is actually due to a transmission leak and they will need to replace the entire transmission
Upon hearing this, I was flabbergasted. Who would have thought that a brand-new car, a Honda which is noted for its reliability, would encounter such problems? And at 3,000 miles? And simultaneously?
I was told to contact Honda America, which I did at 1-800-999-1009. A complaint was lodged on 13Aug at 4:40PM and I was promised a call back within 48 hours.
I did not hear back from them despite leaving repeated messages. When I finally got through to my case manager, Chris at x 118178, he advised as follows:
AA) The 48 hour time limit starts from when HE receives the complaint, not when its lodged (so the time frames pretty much pointless then);
BB) The case had been closed (without action, remedy or follow-up); and
CC) He would start, but only after he had had his lunch!
I cannot believe that I, the consumer should have to be going through this! My car is a lemon--if after but 3,000 miles it already starts to exhibit such problems, who is to say what it will do at 6,000?