AVENEL, NEW JERSEY -- I waited 6 hours for service of my car only to be told that I would need to come back the next day. They provided me with a loaner car at my expense for gas and tolls. When I picked up my car, the brakes were still not serviced. I complained and complained. Two months later, they again looked at the problem and insisted the work was complete. It was not! No administrator from the dealership or the main office ever contacted me about this issue. I made call after call. And wrote letter after letter. I called the owner of the dealership and he has not returned a call or written a letter to date.
We purchased a 2008 Hyundai Tucson with 22,000 miles on it. 7 months later, the abs module caused a fire resulting in $6,000 in damages. After 2 months, Hyundai is STILL reviewing paperwork, vehicle, etc to determine IF they should pay to fix it. I was under the misconception that they have the BEST warranty out there. My bad! The wheels at Hyundai move VERY, VERY slowly and we are truly at their mercy. So, if you expect quick, efficient service, DO NOT buy a Hyundai. It is our first and last! Thanks.
ORLANDO, FLORIDA -- My 2004 Hyundai Elantra blew the head gasket and I was told the 100,000 mile power train warranty cannot be honored because I had a new radiator put in at a radiator shop and it is not a factory part. The head gasket blew because the original radiator caused the engine to overheat thus causing the head gasket to blow about 3 months down the road. Anyway they can get out of warranty work they do. I will never buy another one and this was my third.
MEDFOR, NEW YORK -- When replacing the rear drum shoes on these type of no hole adjusting backing plates, you can't get the drums off if there is a ridge built up on the inner drum. You can adjust the shoes away from the inner drum to release it and make it easy to come off, poor design.