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I felt like I was on a really bad reality show.
Posted by Katie K on 12/18/2009
BROOKLYN, NEW YORK -- The post-traumatic stress was not worth the low prices.
Recently moving to Manhattan from the West Coast, I needed to furnish my apartment, and was thrilled to learn about the free water taxi on the weekend to Ikea Brooklyn. Not having been to Ikea in years, I didn't realize my joy would stop there.

I roamed through the store writing down the silly Swedish furniture I wanted to purchase. When I asked a sales associate how I get the big ticket items, he told me that they would print me out a paper and I was to give that to the cashier. With this information, I filled up a cart with smaller items, breezed through the Self-Service section thinking that was for people who wanted their furniture today, and cruised to the checkout line. When I gave the women my print-outs from the sofa and bedding section, she looked at me like I was crazy. She told me I needed to load these items onto a cart and physically push them through the checkout line, and then proceed to Home Delivery. That is when I looked at her like she was crazy. This woman expected me, a small 22 year, plus one female friend to lift a queen mattress, a queen MDF bed platform AND a sofa? Yup, as confirmed by another employee, she did.

SO, I pay for my items in the cart, leave them stranded with my friend, and go back to the Self Service section, and TRIED to recruit an Ikea team member to help me. I found one, and they radioed on what obviously must have been a toy radio because it did not work to another employee to help me. I was instructed to wait in the aisle, and they would come immediately come to assist me pull the huge furniture on to the small cart. Well, Ikea's socialist politics must obviously transcend boundaries because at Ikea we are all equal. Nobody came to help me. Nobody. I was so pathetic trying to pull the mattress that New Yorkers took pity on me. After having help getting the mattress and bed platform on the cart, I pushed the cart (I must have ran over a couple of children in the process because the lack of visibility pushing this thing was absurd) to the checkout line, and left it with my friend to push through the line as I got the sofa on a second cart.

I tried the "customer service" method again, which did not work, again, to get the sofa. I waited for more kind hearted civilians to help me, but this time I was out of luck. Then, magically, MAGICALLY, I just happened to see the exact sofa I wanted on a cart and completely abandoned in an aisle. Out of desperation I took the cart. I apologize to whomever's cart/sofa I stole. It was wrong. I'm sure the sofa will be a giant form of bad karma sitting in my living room. At this point, I thought my luck was going to change. No.

I return to my friend in line with my bed and the cart is broken stuck in the middle of the checkout line. Nobody is helping. People are obviously annoyed that this is blocking two checkout lines. The woman at the register is telling my friend that she needs to get the bed off the cart and get another cart, and THEN push it through the line. Seriously. This is when I threw a fit. After a number of f-bombs and other words I shouldn't have said in front of small children, one female employee came to help us push the bed. (Thank you whoever you are.)

Eventually, we made it through the checkout line and to the Home Delivery department, where we were promised I could ship everything (including the small items I bought the first time through the line) for the 99 dollars. When I asked the man here to ship my dishes, glasses and coffee press, he came back with a box and said, "Here." Bubble wrap? Nope. Packing peanuts? Nope. Just put it in the box and cross your fingers that it makes it home in one piece. Needless to say, I ended up lugging my 20 dollar dishes and cheap glasses on the water taxi. After all the sweat equity I put into that, they are now my fine china and crystal stemware.

Fast forward a week later: The eve of my delivery. I was supposed to receive an phone call the day before to confirm a delivery time, which I did not. I call Ikea's contracted shippers, and they don't have my record in the computer. They transfer me to their warehouse. Nothing. They transfer me back to the movers. Nothing. They'll call me later. They do, and the woman prefaces the conversation with, "Well, there are two problems." Problem 1: The weather. It is supposed to snow the next day around 2:00 (true), and this is problematic for delivery. I can see that. Problem 2: We can't find your order in the warehouse (AKA the real problem). She further says even if they do find the order tonight there is no way in hell they could get it on a truck tonight. She assures me that they could definitely get me the order the day after POST the six inches of snow that is supposed to fall. Yeah right. I freak out...badly. Throughout the majority of my freak-out the woman is adamant that there is no way I will get my order. After complaining, and complaining, and complaining, the lady finally says she'll see what she can do. She calls me 15 minutes later, and MAGIC, she found the order and it's on a truck and it'll be there in the morning.

Moral of the story (if anyone is still reading this rant), no Ikea. No Saab. No H&M. No Swedish meatballs. Nothing. Just don't do it. It's not worth the pain and suffering no matter how low the prices are or how clever the storage solutions are.
     
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Posted by Hugh_Jorgen on 2009-12-19:
That is what Ikea and the whole Ikea experience is about. If you need that much assistance I am certain there are plenty of full-service home furnishing stores in the NYC metro area.
Posted by Anonymous on 2009-12-19:
lol wow.....That was quite an ordeal.....I would have been pretty frustrated myself. Ive been to NYC. You acutally had New Yorkers help you? I would have considered yourself lucky for that....lol
Posted by Skye on 2009-12-19:
Hey Tennboy, New Yorkers are very helpful and do go out of there way to help others. Its all a myth what you grew up hearing.

Posted by i_am_canadian on 2009-12-20:
I've heard that people in Brooklyn are about the friendliest bunch in the whole country.
Posted by PEEPS on 2011-07-11:
The problem with IKEA amongst many is that they do not let the customer know upfront that it is all SELF SERVE mystery. I went through something similiar though found out through pushing for details that they don't help you with anything and that you have to grab and haul all your own stuff.

So, I managed to find out I could pay a little money and get "pre-delivery" of the giant boxes pulled by someone else then loaded for delivery. I don't know if they offer that service in all locations but they did at mine. Also, when I was trying to figure out how it all worked, the employee seemed annoyed at my questioning the stores policies.

But I think it really stinks that the store doesn't make this clear and if you are new to Ikea then you wouldn't readily understand this concept. Also, I'm appalled at what they think is acceptable for average people to be pulling/lifting huge heavy boxes and wonder if they have ever been sued by a person hurting themselves doing that? I'm sure they have all their bases covered.
Posted by arlene on 2013-03-08:
My first IKEA experience was in Winnipeg, MB last month. After all the hype from the 25 year old females in the family I decided to check it out. All I saw was a mammoth, filthy warehouse with items of no uniqueness and lines of people herding through isles like a bunch of herfords. NEVER again.
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Mandal Platform Bed Great Bed For The Money!
Posted by Camm on 12/16/2010
BROOKLYN, NEW YORK -- I purchased the Mandal Bed about two months ago and am very happy with it. It is only a $350.00 bed, but the main parts of the bed are made of birch and the particle board parts are strong enough to support the bed. The four storage drawers are as large as a the full sized bed and can hold a lot of clothes. I would not put anything heavy in the drawers - the bottom part of the drawer does not seem strong enough to hold anything heavy. I have purchased Ikea products over the years and are happy with them considering their low prices. This is one of their higher quality pieces of furniture since it is made with birch and is very stable. It also looks great for the price if you like a modern contemporary look. It took some time together, but it was my first piece of furniture that I personally put together by myself and I would do it again. I hope to see more furniture coming out of Ikea that is a bit higher quality than most of their furniture.
     
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Bed Bugs Hitched A Ride On An Ikea Bed Frame
Posted by Kberryhill on 04/17/2009
EMERYVILLE, CALIFORNIA -- We bought a bed frame and mattress from Ikea for an exchange student who would be living with us. After a few months, he started to complain about what seemed to be bug bites. We couldn't imagine where it could be coming from. No one else in the house was experiencing it. Finally, we saw a bed bug. We paid $1000 to buy mattress and pillow encasements for all the beds in the house, since bed bugs like to live there (and the encasements keep them from getting out or back in). We also used a steamer and put other things in a hot dryer (high temperature kills bed bugs). But the problem recurred. So, we took the bed apart. There, we found clear evidence of bed bugs and their eggs in the slats of the bed. This whole process obviously took some time to figure out. So, by the time we did, and I called Ikea, they refused to do anything about it, since it was more than 90 days past the purchase.

I was only asking them to replace the slats (not an expensive thing), but they reiterated that there was "nothing we can do." I guess my only recourse is to make sure that people know to always check their products for signs of bedbugs.
     
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Posted by tander on 2009-04-17:
Oh My God ! That's is horrible.
Posted by BokiBean on 2009-04-17:
What a nasty experience. Sorry!! We don't have Ikea here, but I've heard about them for years and know the kind of products they offer. I certainly would expect more from them. I just wish you had called Ikea IMMEDIATELY upon finding bugs in the mattress.
Posted by Ponie on 2009-04-17:
Why are you certain the bed bugs 'hitched a ride on an Ikea bed frame?' I usually doesn't take 'several months' for the eggs to hatch, if they indeed were there to begin with. What guarantee do you have that replacing the slats gets rid of all the unhatched eggs? Here's a simple solution to getting rid of the bed bugs if you're so certain they're in that bed: Make a water/Lysol solution (about 5 to 1) and wash down all wood parts. Many years ago, my great grandparents moved into a low-cost rental property. About a month later, those little buggers made an appearance. She stripped all the beds, washed the furniture, washed all the linens putting Clorox in the washer, and they completely ran for cover.

Boki, since you haven't purhcased anything from Ikea, why condemn them? About eight years ago my niece bought a complete bedroom suite from them. Except for a spot where she rammed her vacuuum into a leg on the bed (which is concealed by the comforter), it looks as good today as the day she bought it. I've bought accessories from Ikea, but no major furniture items. Have been pleased by both the lower prices and styles.
Posted by Ben There on 2009-04-17:
Bed bugs don't live in beds till after humans do. If the mattress and frame were new, there is little chance they were in the bed. There is a greater chance that the bedbugs caught a ride in the luggage.
Posted by BokiBean on 2009-04-17:
Ponie, according to this harvard.edu link (http://www.hsph.harvard.edu/bedbugs/) bedbugs can survive several months without feeding.

And:

"Repeated exposures to bed bug bites during a period of several weeks or more causes people to become sensitized to the saliva of these bugs; additional bites may then result in mild to intense allergic responses."

So the problem doesn't necessarily manifest itself immediately.

I may have condemned Ikea unnecessarily, but if someone tells me that they got a bed from Ikea with bedbugs in it (a completely plausible complaint), I probably won't use their website for that platform bed I need. However, I would love to get a look at their glass, metal and plastic housewares.
Posted by LarryDan on 2009-04-17:
Did you put the bed together yourself? I can't imagine the bed bugs being there from when the material was manufactured. My guess is they hitched a ride on your exchange student. Did he stay in a hotel before the flight over? Or perhaps he picked them up on the seat of the plane.
Posted by Anonymous on 2009-04-17:
Yuck. There is quite a serious problem with bed bugs in some areas of Toronto, so I've read quite a bit on the problem. From what I have read, they typically "catch rides" in luggage that has been left on the ground at airports, hotels etc. It is entirely possible that these bed bugs were brought in with the student's luggage, but also plausible that they were in the bed frame when you bought it. Regardless of where they came from, it sounds like you are lucky that the infestation didn't spread much further in your house. Good luck getting rid of them.
Posted by old fart on 2009-04-17:
If you bought the bed "new" it is unlikely that you got the bugs that way...take it from an old exterminator, they came via your exchange student and his luggage...
Posted by CrystalSword on 2009-04-19:
If infested furniture was picked up by Ikea in the truck they use to deliver new furniture, they could have come in that way as well.
Posted by Ben There on 2009-04-19:
Crystal, that is true. However, I don't think Ikea actually delivers any furniture themselves, but they will set you up with a local delivery company that they work with or let you arrange your own transportaion. Honestly that would be impossible to prove, and would actually mean the complaint would be at the moving company.
Posted by Ponie on 2009-04-19:
Ben, about a year ago Ikea finally opened up a store about 30 miles from me. Since then, we see trucks with the big Ikea logo on them making deliveries. Now, I don't know if these are actually Ikea trucks or if they outsource some place that uses these trucks.

Boki, I don't know where you live but if you're anywhere within about 100 miles of one of their stores, take some time out to browse. If you want to see the whole store, plan to spend most of a day. They carry some really neat accessories--pillows, vases, linens, dishware, etc. Prior to the store opening near me, whenever I went to the DC area to visit my Sis, we went to the College Park MD location. We made a whole day of it.
Posted by old fart on 2009-04-19:
Crystal and Ben... Bloodfeeders won't move from place to place on principle... they probably wouldn't jump from infested cool furniture to uninfested new furniture.
What prompts their movement is a warm body. In the 30 years I sold and did pest control, I never saw that as a problem or even a possibility..
Posted by Gypscrew on 2009-04-28:
I know about bed bugs and yes I may have a nerdy mind and all but I will safely say they hitched a ride with your exchange student, most likely in his luggage. If none of you were getting bit by them and it was just him, then he was the cause of the bed bugs, not your bed or furniture that you bought.
Posted by The Truth on 2013-05-20:
I just got a bunch of furniture from Ikea. Noticed a small brown spot on my new mattress the day it came. Called immediately to have it replaced, simply for expecting no marks on a new product. They told me to check the rest of the furniture for any problems. Then I noticed another small marking and I was over it. Called back to have my mattress replaced. As I'm on the phone, I see a little bug crawl out from the mattress. Then another bug. I squash them. Ikea refunds me my money. I have a service come out to get rid of the mattress. FInally got that refunded. Then I found the same little buggers in a cardboard box with the tv stand. I took video of one of the bugs. Awaiting an answer if they were indeed bed bugs from Ikea. It has taken some effort, immediate action, but Ikea seems to be working with me to this point. Asked my landlord to verify no bed bug problems existed. He says no. Because of my experience, I have done research on bed bugs. Don't understand how some people are so convinced that these bugs wouldn't be carried on new furniture. They can travel in suitcases, but can't travel on a delivery truck? They can survive for a year without feeding, but can't find their way into a warehouse? I call BS! I'm sorry for your experience and mine, apparently. Though it looks like I caught the problem early on, if they are bed bugs, so keeping my fingers crossed!
Posted by izzy on 2013-06-14:
i too have bedbugs from the sultan ikea bedframe and mattress- i bought i couple years back and noticed after a few months a had bites on my legs- I thought it was ant bites as i live in the desert and we have major ant issues here. But no -as i found out tonight after actually finding them and putting them in a jar they are bed bugs/mites. so at 3:30 in the morning i take all the beding off as i had done before but this time i lifted the bed box springs off too and wheni did- hundreds of bed bugs started running everywhere= as i looked closer not only where these bugs in the wooden slates just as the previous article stated but they we coming out of holes in the bed frame itself- as i looked into these holes and photographed them as i was seriously freaked out of my skin and noticed colonies of these bugs living in the particle board openings where there bed is actually connected together
- i purchased this bed and i had problems ever since- i have never had bed bugs before - and at this point i'm thinking of throwing the entire bed in the trash and sleeping on the couch until i can afford a new one And IT WONT BE FROM IKEA- i thought i was getting a major deal and all i was getting was a horrible nights sleep for many months and not having a clue * i think they are also inside my matress and box springs - so i may trash it all- what a waste of money.....DONT BUY BEDDING FROM IKEA*
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Horrible Customer Service
Posted by Amy12345 on 11/09/2010
Childrens Mammut Bed
Childrens Mammut Bed
WEST CHESTER, OHIO -- I went to IKEA to get my daughter a new "big girl bed". We decided to get the pink Mammut bed after looking at it on the website. This item is not available for purchase online so we made a day trip to the nearest IKEA store (which was 2 hours away). Looking at the product online, the description implies that the bed frame is included, and in the online price it is included, but "packaged separately".

We drove the 2 hours to the store and picked out the bed and mattress, and a few other things for her room. We spent nearly 2 hours in the store, trying to make sure we had EVERYTHING because a return trip was not an option due to not having a store close by. At checkout, I specifically asked the IKEA employee if the bed slats were in one of the boxes for the bed. There were 2 boxes on the shelf where the bed was stored. I got both and was assured by the IKEA employee that the slats were in the second box.

When we got home and assembled the bed, the slats were nowhere to be found. I then called the customer service line and was told that the slats were packaged in a THIRD box and were an additional $9.99. Since the employee failed to mention this to me when I specifically asked her, I did not get the third box and subsequently was not charged the $9.99 for the bed slats. IKEA then REFUSED to send me the slats, because they were not on my receipt (due to the store and employee "misinformation").

I also was told that I could NOT order them because they were not available for purchase online or through home shopping. The ONLY way to get the slats was to drive the 2 hours back to the store or to call one of only 3 stores that would allow phone orders. I was given the number to the Pittsburgh store's home shopping line but when I called this number only got a recording asking me to leave a message with my name, number, and reason for my call.

So now I am left with a bed that is unusable, my daughter is sleeping on a mattress in the floor because we cannot put it on the bed without the slats. I am out over $200 for the bed which we can't use and mattress which only fits IKEA beds. So now my only choice is to either drive 4 hours round trip and spend $50 on gas to pick up a $10 item or wait however long it takes to get through their "home shopping line" and then pay to have the slats shipped to me all because their employees are either idiots or liars.
     
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Posted by SteveWiginowski on 2010-11-09:
This is very unfortunate, especially because of the travel time. Hopefully they are able to get back to you on the phone. I would recommend trying to call and bug them every day until you are able to get a hold of someone.

When buying an item, it may be best to check with employees on the sales floor instead of the cashier, as cashiers sometimes are not trained on the items on the floor.
Posted by clutzycook on 2010-11-09:
It's a little stupid that the bed doesn't come with slats. How else are you going to use the bed?
Posted by DebtorBasher on 2010-11-09:
Bed slats that come with beds never stay in place anyway. You're better off going to a lumber store and having them cut the slats for you. I've always had my own slats cut even when they came with the beds because as I said, those that come with beds are usually a little short and they shift too much, then they fall off.

The bed I have now, did not come with slats...because it doesn't use slats. Most beds now are made with a frame that the mattress sits on and the bed pictured above looks like the frame would hold the mattress.
Posted by Venice09 on 2010-11-09:
DB, that's the best advice. That's exactly what I would do. Ten dollar slats from IKEA are probably junk. I realize it's inconvenient for the OP, but I think it will be well worth it in the end.
Posted by FlShopper on 2010-11-09:
I was going to suggest going to the lumberyard or Home Depot and having some wood cut for slats.
What is the 'home shopping line'?
Posted by Ytropious on 2010-11-09:
How is a cashier to know exactly what comes in what box? Everything is in boxes. As for the slats just make your own, it's seriously easy and it's not like you see them anyway.
Posted by Venice09 on 2010-11-09:
It's probably true that the cashiers don't know, but if that's the case, they should just say so and ask someone who does. Some people do make long trips to get to IKEA and it's understandable that they don't want to go back.
Posted by skelly39 on 2010-11-10:
I agree with Venice. If you don't know the answer, it's best to keep your mouth shut.
Posted by Fufu487 on 2010-11-10:
This review pretty much sums up Ikea....
Posted by clutzycook on 2010-11-10:
DB, you're a freaking genius!
Posted by DebtorBasher on 2010-11-10:
*Clicking Clutzy's comment helpful*
Posted by momsey on 2010-11-10:
I want a big girl bed like that.
Posted by Anonymous on 2010-11-10:
That is just the cutest thing, isn't it?
Posted by L. Boogie on 2010-12-12:
Number one why would you drive TWO hours to buy a bed?! Number two you can get slats made a Lowes or Home Depot
Posted by nikalseyn on 2014-03-04:
Just go to the nearest lumber yard or big box store with the measurements and have them cut you some slats. Have them cut a couple a bit longer than you measure in case you measures too short. As long as you have a saw, you will be good to go. And, of course pass along the bad reviews for Ikea to all. This is what happens nowadays as companies cut costs. The employees "should" know about the lack of slats, but you know how good employees are nowhere to be found in most stores. Never trust that they know what they are talking about.
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Beware of buying bed
Posted by Miniput on 08/25/2010
Knowing Ikea's low prices were that way for a reason, I was expecting my bed to have problems maybe after a year or two from buying it. I'm an expert at putting Ikea furniture together by now. My friend and I assembled the Hemnes queen bed perfectly as per instructions. The headboard and footboard already came assembled, fyi. As we moved the bed into place, the headboard practically disassembled itself. We quickly noticed that the headboard wasn't even held together with real metal screws; just the wood ones. I couldn't believe the designers thought that would hold. There is a part to the bed where you attach little metal rods that stretch from the middle of each sideboard to the footboard and headboard. The Ikea manual for the bed does a pretty good job at communicating that these rods are to keep the bed square. So we made a special point to make sure the rods were at the correct position. All said and done, the front piece of the rods bent completely when 135 pound me sat on the bed. The bed bows out irregardless and the platform bed slats (purchased separately) keep falling through the frame. I either have to figure out if they will refund me the bed, or at least exchange it, or if I had to add bracing brackets to the headboard and screw in the slats. This is a pain.

I would rather have settled for a metal frame with a boxspring. At least I know it's safe.
     
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Posted by Venice09 on 2010-08-25:
I've only been to IKEA once and didn't find the prices to be that low or the quality very good. I don't know what you paid for the bed, but it sounds like a piece of junk. I wouldn't even want a replacement. You're right, a simple metal frame would have been cheaper and a lot sturdier. I'm not familiar with IKEA's return policy, but I hope you can get a refund.
Posted by Anonymous on 2010-08-25:
When I shop at IKEA, I don't buy furniture.
Posted by Anonymous on 2010-08-25:
If the bed was recently purchased, IKEA will give you a refund or replacement within 90 days. They like things in their original packaging when returned, but if they are malfunctioning like yours, I believe they also have a warranty period of longer than that.

We bought IKEA furniture for our kids while they were in college and it lasted just fine. In fact, they even used some of it to furnish their first places, including a platform bed, desk and small dining table and chairs. Some of it is still in use. I think IKEA has it's place for college and for people just starting out--and even children's rooms. For all the IKEA products that are sold, there doesn't seem to be too many complaints. They seem to have a fairly good return/repair policy. Hopefully you will get some satisfaction from them.
Posted by Genevieve on 2012-11-17:
Wow! Same exact bed frame, same exact problem!! and im 135 pounds also. Damn Ikea, been on the phone waiting 30 minutes...
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Cheap quality merchandise/Terrible customer service
Posted by Orly on 11/02/2009
SCHAUMBURG, ILLINOIS -- We bought a bed called Odda for my daughter. It was assembled as instructed very well with a power screwdriver, etc. However, the particle board it was made from was so cheap it couldn't really hold screws very well. The wheels on the trundle portion continually fell out. One day she sat on the bed and the wood slats gave way and she fell through the bed. Luckily for all she wasn't seriously hurt but I didn't want the junky bed in my house, so I called Ikea, took the bed apart, and brought it back. It was beyond the 90 day return. They did give me a refund on the bed, a store credit on the mattresses (they don't accept mattress returns), but they stuck me with the headboard because according to them it was a separate stand alone item. Considering they sold a dangerous product, they should have taken back the headboard as well. I mean, what am I going to do with the headboard. It was just an overall really nasty experience.

It was a very expensive bed (approximately $700) and the materials were so cheap. I would never buy another product from them.
     
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Posted by Anonymous on 2009-11-02:
Where's the terrible customer service?
Just because someone tells you "no" does not make it terrible customer service?
Posted by JR in Orlando on 2009-11-02:
My advice: Don't use a power anything to put screws into particle board or at least not on the final turns. Screws only work to the extent they get a tight bite on the material they are going in. The problem with power tools, as I have experienced, is that at the end it is easy to over tighten the screw so that it in effect strips the thread grooves cut in the wood. With particleboard, it is even easier. The final turns should be done by hand so that there is minimal overtightening.
Posted by Commonsenseworks! on 2009-11-20:
I agree with JR, it is you fault that the bed fell apart, you used a power screwdriver, thats why it fell apart. Screws are designed to dig into the wood, power screwdrivers are designed to drill holes into wood. You should feel lucky that you got, what you got from the store, or did you fail to mention to the store that you used a power screwdriver?
Posted by Anonymous on 2009-11-20:
JR, makes a good point regarding the final turns and drilling pilot holes can prevent the board from splitting as well.
A 700 dollar particle board bed? You could have gotten Solid Oak for that amount.
Posted by Anonymous on 2009-11-20:
If there isn't anytning wrong with the headboard, you can buy a frame for peanuts, and put whatever mattress you choose on it.
Posted by ikeafan on 2012-03-23:
I bought this same bed and had the same slats fall out problem. So disappointed. I love ikea but this was pretty scary. My bed fell through will i was sleeping. I have had this bed for about a month.
The center just bows out and has no support. I didn't use a power screw driver and had the same result. The head board only goes with this bed it is not a regular head board you can just add to something else. It is totally useless on its own size wise.

Thank goodness I am not alone. Thanks for your review.
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StarStarStarStarStar
Wonderful
Posted by Sueusa on 11/25/2013
I moved from CA to FL with my items in storage for 6 months. Parts for my discontinued Ikea bed disappeared somewhere. I called Ikea, gave them the part numbers and they shipped out all the parts for free. I paid no shipping and did not pay for parts. That is customer service.
     
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StarStarEmpty StarEmpty StarEmpty Star
Unable to Take Apart Loft to Return It
Posted by Uniqueleah123 on 11/25/2013
PITTSBURGH, PENNSYLVANIA -- I had purchased a loft from IKEA and when I set it up at home, the bed was too close to the ceiling. I tried to take it apart but the wooden boards on the bottom of the bed are nailed in both sides to the bed frame so that there is support for the mattress. However, instead of having me use nails that come out easily, I have these little white, plastic pegs that I had to hammer into the bed because there was no other way to get them in. There is no way to pull them out without damaging the wood and IKEA won't return the bed if its damaged. I tried using the back of a hammer but it was hard to get it underneath the peg and when I pulled it scratched the wood! I have till mid December to return it undamaged and in its package but I cannot get it apart without scraping the wood!
     
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No replacement parts
Posted by Dnschrock23 on 09/25/2011
We purchased an IKEA Tromso bunk bed secondhand. For one reason or another, several parts were missing. I thought no problem: just order replacement parts from the company. Turns out the only replacement parts they supply are hardware: screws, etc. So the only way we can fully assemble the bed is to come up with parts on our own. Thankfully, the parts we are missing are the sort that (hopefully) a metal fabricating place can make for us. But seriously, isn't it a company's responsibility to provide replacement parts if they are needed?
     
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Posted by lexophiliac on 2011-09-25:
If the pieces are not originally sold separately from the product, the pieces cannot be purchased separately in the future. The entire product would need to be purchased again.

Ikea does, as you state, sell general hardware separately. Unfortunately, this is of little help or consolation in your situation. No help or clue from who you bought the bed from?
Posted by trmn8r on 2011-09-25:
Remember this is IKEA you are talking about, not Ethan Allen.

They aren't equipped to handle "spare parts". It would probably be ridiculously expensive to send a fan boat out in Thailand to find a spare piece, and have it shipped to the US. I remember from many years ago that IKEA only has replacement hardware for the stuff it sells. Sounds like that has not changed.
Posted by Tensley on 2013-05-25:
You can however have them look for a bed that is similiar to the bed you have now.. I have an older bunk set and we found that the newer tomso set is a perfect match to ours.. I got all the parts we needed and hardware for $15 at the Ikea store.. You might try that. We still need a part or two but no complaints here
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Tromso Bunkbeds Missing Parts
Posted by Texas Review on 04/18/2011
HOUSTON, TEXAS -- We went down and bought 3 sets of these bunk beds, got home took the kids other beds down and started putting the new beds up. Got the 1st 2 beds up and started on number 3. it was missing parts so we could not complete the beds. We let the kids sleep on the mattress on the floor for the night. Called the IKEA store in Houston and talked to customer service she was no help at all. Had her get me a manager, so she got on the phone and was some what a SMART A** about the issue with the missing parts. I will not ever buy from IKEA again and would not refer anyone I know to that store.

Thank GOD we have the receipt so I can take the beds back and shop at some other store.
     
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Posted by FlShopper on 2011-04-18:
Which parts were missing? If it's just hardware then it'd be a lot easier to try to get replacement parts than to return the whole bed. When we bought a bed for our son from Ikea, some hardware was missing. My husband took the receipt to the store, he told the rep which parts were missing and they gave him those parts; he was on his way within two minutes. Easy peasy.
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