J.C. Penney Company, Inc. Consumer Reviews - Page 6

MOBILE, ALABAMA -- My wife and I purchased an item 3-27-2010 in the Mobile J. C. Penney store, which was placed/ordered through the catalog dept. At pickup we were handled very rudely by a lady who swiped my card again, even when I had my original purchase receipt showing we had already paid for it when we placed the order. She refused to listen, swiped the card and proceeded to attempt to withhold everything she could from us, i.e. a pen, our original receipt, our newly printed receipt, even my card for a time.

I complained to her about swiping my card twice, and therefore possibly being charged twice for a single purchase -- and she wasted our time telling us she was going to get a manager, who never showed. After reviewing our receipts at home, it appears we were charged at least 2 (maybe 3) times, and I called to check on this the same night. I was informed that a printout from the computer would be available and that would prove if there was only the single charge, or more.

When I called back to speak to the manager about this, I was belittled and unknown to me put on a "Party Line" where an untold number of people was listening in to what I thought was a conversation between the manager and me. While I said nothing I regret, this show of complete lack of professionalism caused me to write the co. for the printout I was requesting. J. c penney ignored this and when I called to check on it I got a couple of strange emails from what appeared to be the same office where the fool disrespected me on the phone.

I have contacted the Better Business Bureau, and have seen an email that claims to show I was only charged one time... but have not received the printout in the mail that shows this (and would stand as proof, in case I am charged more than once). My response to the BBB has so far been ignored/mishandled and I'm exploring other arenas to be heard and hope it leads to someone at J.C. penney who can send me the printout I've been requesting.

MONROEVILLE, PENNSYLVANIA -- Regrettably I purchased cookware as a wedding gift from J.C. Penney. With the rebate advertised in the newspaper it fit my budget. 12 weeks later when I never received the rebate or any correspondence I contacted J.C. Penney. It was a very frustrating experience. After many calls and conversations by phone and in person, finally someone gave me the number of the rebate company. I would have to take it up with them. I was informed since I didn't cut the actual bar code from the box (that I was going to give as a gift) and that is why I never received the rebate. --Then J.C. Penney informed me if the box didn't have the bar code on it, it could not be returned for any reason.

The newspaper ad clearly stated that in certain states the rebate must be given at the register at time of purchase. (I wonder if they cut the code from the box at the register like I was instructed to do.) My state was not one that was listed. I didn't mind getting the rebate in the mail. Now I understand why some states insist the rebate be given at
the register. My assumption is most people don't have time to follow up and therefore the rebate is never collected.

The most disappointing to me is the way J.C. Penney disassociated themselves from the situation - I was enticed to make the purchase from their ad that promised a $40.00 rebate. J.C. Penney has been a favorite of mine all my adult life. I have always shopped with confidence, I can't bring myself to shop there anymore. I was given the option to return the item - I had already told the mother of the bride that I had purchased the cookware. Calling her to tell her I had returned it would be as tacky as giving a wedding gift with a hole in the box without being able to return it for any reason.

BURNSVILLE, MINNESOTA -- I had my hair trimmed and colored at Penney's last night. I have no complaints about the experience or my stylist. She did a very nice job and was knowledgeable. She went over all the prices up front for the color and that it would be extra because I have long hair. No problem.

She told me the price of a cut was $33. I thought that was a little steep, but only about $6 more than I normally pay where I usually go (I get my hair cut about once a year - too poor and too lazy to do it more often), so I went with it.
I paid for the services and tipped her and left. When I got to the car, I took a look at the receipt, even though the charges were correct based on what she told me. I saw that a haircut is $23, and there is a surcharge of $10 because I have long hair. I've never had this surcharge anywhere else.

Yes, I have long hair, but not Crystal Gayle long. Also, she trimmed about an inch off the bottom. So if I had short hair and she trimmed an inch, it would have been less of an effort? I guess I just don't understand the point of it. Styling consisted of blowing it dry. When I used to wear my hair shorter, they put way more effort into styling it than they have to now.

I'm chalking it up to a lesson learned, but I would have appreciated it if she had told me that the haircut was $23 and it would be $10 more for long hair. I would have paid it anyway, but it would have been nice to know. So all you folks with long hair - just be aware and ask for a breakdown of EVERYTHING.

HIALEAH, FL, FLORIDA -- DON'T BUY ON HIALEAH'S JC PENNEY HIALEAH STORE AT WESTLAND MALL. Hialeah FL March 6/10 My brother went to Hialeah's JC Penney store at Westland Mall at Miami FL to ask for a pant devolution. He was told by the cash register that he could take the new pant and bring to her back in order to make the devolution.
He made the change for another pant with same price and just informed to the cash register about the old pant was left over the stand.

The cash register didn't say anything to this respect, so my brother assumed that this was nothing wrong since the new pants got the same price. After that, he was about to leave the store when he was intercepted by four security employees like dogs over him and took him to another room treating him like the worst delinquent in the world.

They didn't hear any kind of neither explanation nor petition of speaking with the cash register to be testified about she was informed to the old pant left. Better worst, they wanted to destroy the receipt as a evidence of he had bought another pant one week ago because they were decided to incriminate to my brother that this was about a crime, but my brother didn't want to give them the receipt. Furthermore, they called the police and when they arrived my brother had to explain everything and he finally was heard by the police as a mistake; however, my brother was told not to be enter to that JC Penney store for one year or he could be arrested.

Although I know my brother made a big mistake in not printing a new receipt for this devolution, the staff could have heard him and avoid this incident but because my brother is not Cuban maybe he was treated like that. And in regarding this delicate point, I'd like to explain a little bit about the big multi cultural melting pot issue in Miami. This city is all about Cubans and if you are American or of another country you have a 90% of be treated in not a good way in those stores and Hialeah is full of them.

Let's assume it, they are racist even with their own Latino brothers so they could have avoid this stupid issue with just letting him talk and show his receipt. When I heard this story I automatically felt hurted but at the same time hand tied because there is nothing you can do with an attorney or something since there is not about money. This is about a habitual customer being treated like a trash. I would like to hear an apologize from somebody of that store to my brother; however, I doubt it a lot. If I could change the somebody's mind about buying stuff in that specific store through my story, I will be happy.

NEW PHILA, OHIO -- My wife is an associate at the JCPenney located in the New Towne Mall. She has worked there for many years now. Recently she has been coming home upset and angry about the way things are being run there. There is one manager in particular that just recently got her position, and she is able to get away with anything and everything.

My wife has gone in and voiced her concerns about how she feels and what she sees is going on. The manager is never out on the floor when she works, and my wife never sees her. But, when my wife went back into the store manager's office to bring this up. He got all defensive and wouldn't listen to her. Then since my wife works on the weekend that the manager does, she was treated like crap.

I do not feel like this should be going on in the workplace. I know that someone else recently was talked to about favoritism a couple months back. I felt obligated to bring this up to someone's attention because my wife is in fear of not only being treated like that again when she voices her concern, but of her job also.

Something needs to be done. Not only does the store manager pick and choose his favorites and who he allows get away with what, but he also picks and chooses who he wants to harass. Recently he has moved his attention away from my wife, to another associate. I thank God that he has, but am sorry for the associate that is getting it now. Nobody deserves to have this happen to them at work. I would like to remain anonymous for the sake of my wife and how she might be treated if the store manager is informed about this. Somebody needs to do something.

I was traveling through a small town, Dublin GA and decided to go to the local mall. I went to JC Penney, one of my favorite stores and was shopping and all of a sudden I overheard a young store employee talking to another young store employee and they were talking about how racist their manager is. They said that the manager only spy on people of color and allow the white customers to roam around the store freely. They even said that the employees know that he's racist and they are afraid to voice their opinions for fear of being fired. I was shocked!!!

To know that a store such JC Penney where I spend a lot of my money just as my family and friends do would allow a manager to supervise a store that dislike not only people of color patrons but the employees as well was more than I could digest. I wanted to confront this manager but did not because I did not want the young employees to get fired. I did notice that this same manager came up to one of the employees and asked what one of the patrons purchased, she told him and then he said that he thought he saw the boy put something in his pocket. The boy was of color and I saw no such thing.

What I did see was three white girls moving around the jewelry counter and putting Arizona jewelry in their pockets and no one even noticed. This manager was following around the people of color while these white girls were stealing the store blind. I have to admit that I did question one of the employees which was the white employee about what I overheard and she told me that he does not like people of color and does not treat his employees of color the same as the other employees. Again I was shocked!!

Although this store is not in a major city, located between Macon GA and Savannah GA, to know that JC Penney allow this type of behavior from a manager is unforgivable. I talked to several of my church members and they want to stage a protest when we come back through travelling to see relatives again. Somebody needs to know that a store where people of color spend their hard earned money is treated like common criminals because of a racist manager. If anyone has shopped in this store and encountered his manager, please speak out!!!

TENNESSEE -- I have a JCPenney's credit card that I have kept at a zero balance for a while to use this card for Christmas purchases only. I have been out of my home state since mid August 2009 on temporary work assignment. When I visited home last week (10/23/09) I had a bill from JCPenney that showed a balance of over $100.00 on my account and a past due payment.

It was for some magazines that I had not ordered and did not want. When I called the "customer service department" (in another country) and explained this to the man he told me that my account had been placed with a credit collection agency over this one September payment on these magazines that I had not ordered. I explained to him that my permission was not given to charge my account for these magazines, I did not want them, and I wanted them off my account! He gave me a toll free number he said was "JCPenney's magazine department". Of course it was only a recorded message and no one to actually speak to.

In my frustration I started pressing buttons hoping to maybe actually speak to someone. I got a recording asking for my home phone number. When I put the number in the message came back to me that their records show that I was contacted on Sept. 15, 09 at this phone number and that I agreed to this purchase then. That is totally untrue! I was not even in my home state on that day so they definitely did not contact me at that time or any other time to get my permission to charge my account with these magazines.

I have been charged for product I did not order or want and had my credit harmed by turning it over to collections for product I did not order or want and it seems I have no recourse in this matter. I have never been able to contact anyone willing to correct this problem (other than the customer service in foreign country that told me my magazine order would be cancelled, if I can believe that!). But who at JCPenney is going to help me clear up the harm done to my credit by turning this over to collections?

PLEASANT HILL, CALIFORNIA -- I ordered a full-size mattress and a box spring from J.C. Penney's two weeks ago Monday, their first delivery date was Tuesday of the following week. They were supposed to call me the day before on Monday with the time frame. Of course, no one called. I called the customer service three times that Monday evening. The first lady didn't even bother to look into my order- she just reassured me that I should give some more time until 8 P.M. and that I should get call. The last time I called representative looked at the order and informed me that there will be no delivery next day due some complications with the vendor etc.

Well, I thought we waited long enough and on Tuesday I called them and cancelled my order and went to Mattress Discounters. Not only I ordered a mattress and a box spring, but they threw in a free frame and a headboard that was on clearance price, and also they gave a free delivery. On top of that everything was delivered the next day. All just a hundred dollars more than I paid at Penney's!

To add salt to the injury, I called Penney's this morning asking about the refund that is not showing on my statement. Remember, I cancelled the order a week ago. Well, the customer representative informed me that my order wasn't cancelled at all. The customer service doesn't actually process the cancellation, but the store does and for whatever reason it didn't process the return.

I work in retail and I understand that things can go wrong, particularly with a lot of people involved in the operation. But the attitude of customer service reps was very disappointing. They absolutely DIDN'T care. Maybe JCP being a big company can afford this crappy service and get away with it, but in today's economy I think no one can. This was my first and last time I shopped there for furniture. Actually, I don't shop there at all.

COLORADO SPRINGS, COLORADO -- Living 63 miles from the city has its advantages as well as disadvantages. Advantage: By the time I get home from my commute, I am usually decompressed and relaxed. Disadvantage: When I have a bad customer experience, it gives me time to crystallize my thoughts.

Yesterday I looked into my closet and decided it was time for new suits. Being economically stingy as I am, this meant my bi-yearly trip to my “local” JC Penney's, which, as I stated above, is 63 miles away. In the past this has been a mutually satisfying relationship: I give them my money and they provide a suit I can wear.

After making my $400 plus purchase, I drove the 63-mile trip home looking forward to being smartly dressed the next day. There was a problem as you have guessed. The attendant neglected to remove the security device that was attached to the jacket. Unfortunately, I did not discover this fact until the next morning, while getting dressed. Plans ruined. Too late to return to the store. Time to redress. Crap! Now I'm late!

So, wearing a suit I did not want to wear I drove to my meeting. Life goes on, but I needed to return the product to have that damn security device removed. Since the meeting I was attending was an additional three hours away, it meant traveling after the meeting an additional 100 miles out of my way to get the device removed.

Thirty minutes away from the store, I called to speak with the store manager. I explained the situation and asked if she would be there to speak to me in person when I arrived. Carol said that she would. I verified. Again, I was assured she would be on hand. I arrived at the store twenty minutes later. I asked for Carol, the manager, and was told that she had left an hour earlier (clearly a lie). I did not argue. Why? Because I knew I would be writing this article.

If Carol had made herself available and listened to my recommendation for customer service improvement, I would not be writing about the experience here, where millions of people will now associate my experience with JC Penney's. I am a process improvement professional who was willing to give my advice for free. Now I feel insulted and victimized. That I will not abide. I am the customer! So remember, dear manager, the days of avoiding customer complaints are over. If you won't hear your customer's complaints, there are millions of others that will.

ELKHART, INDIANA -- My husband and I shop at the Elkhart store at least once or twice a week. We were at the store on Monday December 22, shopping for some last minute gifts. We were looking at some men's slippers when all of a sudden we heard a man start yelling. We walked around the display and there was this man (found out his name is Lowell) yelling at this lady (I believe she is a stocker because she has helped us before find some young men shirts). He was yelling at her with his finger point only inches from her face.

We heard him say "I hate you, you are bossy, and I don't like that, I hate you." She replied "I was only getting the customer help, they asked if I worked there" and she said "yes, but I'm unable to help you at the register, I will go get someone to help you, and I just went to find someone, and I found you. I'm sorry if you felt that way," but he kept on yelling. He then made a comment "go ahead and tell (Sheila or Shelly) I don't care," and she replied "no I'm not that way, I'm sorry you feel that way." He was so loud that other people stopped and turned around and started watching.

This young lady looked up and saw all of us staring at them and her face got so red, I think she was about ready to cry. This man should have never done this in front of customers, and I feel he was in the wrong. We left the area and was approached by him two different times while we were shopping about signing up for a credit card when we had told him no several times. This is when he was in the jewelry section. We walked to leave the store in the men's department and there were three people at his register waiting to be checked out and he was wondering around trying to get credit applications, those people went to another register. So I could see this happening.

This guy owes this lady an apology, and whoever Sheila or Shelly is they need to talk to him about this. There is a time and a place for this. I will never again have him wait on me or my husband again. The other people watching also couldn't believe it. He was loud and rude, pointing his finger only inches from her face. Where is his holiday spirit? I hope he didn't ruin her holiday spirit.