Jennifer Convertibles Inc Leather Sofa

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Jennifer Leather scam
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We purchased leather couch and chair from one of the Manhattan stores in 2007 and added the protection plan to it as well. All-in for about $1700. It is now about 2.5 years later, and all of our couch pillows are peeling, the small tears are spreading real quick and getting larger. The couch now looks like a big piece of junk! The chair hold for now bc it gets very little use. We have no kids, and no pets getting on the furniture, so this problem is just from a usual use – you sit on the couch for about few hours a night. The leather is actually not leather as I found out to my dismay! The customer service told me that we did purchase leather product, after a little discussion on the type of leather, they confirmed it is actually man-made 'bonded' leather that does contain certain % of real leather. They were very surprised I was upset about this, as I thought I purchased real leather product that would lasted a long time. The protection plan of course doesn't cover peeling or regular wear, as they call it. And the store itself only provides warranty for 1 year - really! They should really change their name to Jennifer Pleather! I am now stuck with this poor quality product, I am out of money and can start shopping for a new sofa. PLEASE DON'T SHOP THERE, YOU WILL BE VERY DISAPOINTED, IT’S A RIP OFF!!!
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Alain on 09/13/2010:
Your picture and previous reviews about Jennifer Convertibles is enough to discourage me from doing business with them. Thank you.
nightnative on 11/08/2010:
Unbelieveable - I have what looks like the same sofa and loveseat set and they are all peeling as well... we should start a lawsuit against these jennifer convertible crooks
gabnev on 11/10/2010:
I posted the a complaint at regarding this. If there will be enough same complaints, their lawyers may decide to file a class action lawsuit. So, if you do have the same problem, please go there and write about it.
Disappointed on 08/03/2012:
Jennifer Convertible "leather" couch, love seat and ottoman all peeling profusely like a bad paint job. I'm surprised the company can stay in business.
Vee on 09/04/2012:
I purchased a sofa bed and chair from Jennifer's Convertibles in 2008. I am a single man, working, have no pets, no children and rarely have company. In the past five years, most of my time at home has been spent in my studio where I practice my guitar so my sofa and chair gets less than regular use. I began experiencing the same problem as Nightnative. My sofa bed peels so badly that black specks cling to my skin and clothing after I have sat on it. I am furious to think of the money I spent and the horrible conditions of this furniture. This is not leather! Gabnev, I will also post a complaint at consumer affairs. Jennifer's Convertibles should be held responsible for selling this inferior furniture. I would have been better off buying vinyl. I agree with the class action lawsuit.
Very Unhappy 1 on 05/03/2013:
Same thing with the constant peeling! We've only had the set for 4.5 months and now it looks like something you'd see at a Goodwill or Salvation Army. Very, very upset because we have been totally ripped off.
Leslie on 06/20/2013:
We also have the same problem from two couches that we purchased in 2008. Spent around 2400.00 and they are garbage. Peeling and ripped right away. Springs are popping up all over the place. Real garbage and I would never buy another couch from them or tell anyone else to purchase from them. When I called them in 2010 they told me the warranty was up.
sandra on 06/26/2013:
I purchased a sofa ,loveseat and recliner in2006 and purchased the leather upholstery shield that are cracking,.riping when I call they say its not covers it of to be an accident ,I pay 2500 for my chairs plus I buy the shield now am left with this
Tracy S. on 07/29/2013:
The very same thing happened with my sofa. My sofa was 2 year old as well. It peeled and ripped. When I would sit on it all the little pieces of leather (so called) would stick to me. I finally put the thing on the curbside for the garbage truck to pick it up.
Amy D on 08/01/2013:
Same experience with pealing, same not-helpful response from Jennifer Convertibles, and I, too, purchased the "extra protection" plan. My ottoman has taken the brunt of it, but the sofa is bad, too, although I've kept it mostly covered for the last 4 years. I've also written a complaint to Consumer Affairs @ I encourage all who've had a similar experience to do the same. We may not get anything out of it in terms of money, but at least they will be made to stop their fraudulent claims of these products being "leather".
Anna L on 08/03/2013:
I too purchased a bonded leather sofabed a few years ago. It is so badly peeled all over the back, cushions and arms. Looks like garbage. I don't even think thrift store will take it. Very disappointed. Now I have to find a slipcover.
Sad Mommy on 08/06/2013:
Yes, I've had the same experience. At first I thought it was my children ripping the furniture. But then my son took a nap on it and the pieces stuck to his skin and the hardwood floors. It's terrible. Let me know when the class action suit begins!!!
Idiot 1 on 09/06/2013:
It is unfortunate that I had the same experience with American Signature Furniture. I purchased a sofa, large chair and ottoman. I also purchased the Leather Warranty, as advised by my sales person. Well when the leather flaked and chipped off I was told to contact the Warranty people. After sending picture to the people I thought would repair the furniture, I was told "we don't fix or warranty bonded leather" and you have bonded leather. My question is: Why was I sold a Warranty if bonded leather is not covered. I was not told it was bonded leather. In essence, American Signature Furniture should NOT have sold me a warranty. I will never buy from those people again. Lesson learned. Buyer beware!!!
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Sofa Damages
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NY -- I purchased a 3-piece leather sofa set from Jennifer Convertibles (5) years ago. It is the same model as the previous illustrations noted by other individuals in this comment section. I also purchased the protection plan at the time of initial purchase.

I was instructed to contact the service dept. which handles the maintenance of my furniture bet. 6 months - 1 year after the initial purchase to re-condition the leather. I called for service a total of (4) times because that they cancelled (at the last minute or never showed up to my home) scheduled dates on the fist 3 occasions.

My furniture is peeling so so badly on all (3) pieces and one of the seat cushion seams unraveled. I recently called the store location where I purchased the furniture and they referred me to customer service. So far, no response from them on several attempts. Furniture is terrible. NEVER again will I ever spend my $$$ there.
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Alain on 11/13/2011:
You can file an official complaint about the at and also inquire at the same site about how best to proceed in an attempt to get Jennifer Covertibles to respond to your problem (perhaps by showing up, for starters).
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Everyone - Save Yourself Time, Money and Aggravation: Don't Buy Anything from Jennifer Convertibles
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WEST ROXBURY, MASSACHUSETTS -- I bought a black leather Lorenzo sofa. The moment it was delivered the leather sagged in a lot of areas so I requested an in home inspection by a Jennifer Customer Service Rep Teresa Dilone. I finally received a letter saying this was normal and "up to manufacturer standards, not requiring repair or replacement." 3 months later a spring was poking through the furniture which they did send a repair tech to fix - taking 4 months from time of complaint about that to the time it was fixed. Each time I called or sent emails to Jennifer after that, I'd get an email response "Thank you for contacting Jennifer Convertibles, someone will get back to you"(and they never did) or verbal responses that there is nothing that can be done: the leather sofa line (Lorenzo)is no longer carried and it 'really isn't a high quality line, sorry there is nothing we can do to help you.' This furniture, being mostly to 'look at' and not used everyday is garbage. The places where I complained about the leather sagging, started to peel off. After many calls to the store where I bought it (West Roxbury Massachusetts), emailed complaints to the Corporate offices in Woodbury NY, and then filing a complaint with the Massachusetts Attorney General's Office - the bottom line is Jennifer management told the AGs office that this furniture's life expectancy was at most 4 to 5 five years, it's really not meant to last, and there was nothing they could or would do. The manager of the West Roxbury MA store Mark Heller actually told me, "This is inexpensive furniture, this is Jennifer's market segment. The furniture is not meant to last a lifetime - 4 to 5 years tops. It's for people who replace their furniture every couple of years." It's a line of crap. I explained that I've had problems, documented problems with the furniture since day one and all he kept saying was 'Sorry, there's nothing we can or will do." The leather on this furniture is definitely defective - no doubt about it. I've since told this story to folks at other respectable furniture stores (and friends who have sold quality furniture) and without reservation they state that all of Jennifer's products are garbage. So, save yourself your hard earned money, your valuable time, and the aggravation and don't step foot into a Jennifer store. Their products are garbage as are their employees. If you are stuck with their trash, the best thing to do is file a complaint with your local Better Business Bureau, your Attorney General's Office, and post your horror stories on the web for all to see. Call your local news stations and explain your plight to them; perhaps they will do an expose on Jennifer Convertibles. Why should we all suffer for their selling us garbage and not stand up for ourselves?? Jennifer needs to be out of business. Period.
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Do Not buy Leather sofas from Jennifer Convertibles!
Posted by on
Utter trash spent 2k on a 4 piece set a few years later same as other peoples complaint, they are all peeling and are a complete eyesore, worst company will never do business with them and will tell all my friends to saty away, spread the word before you have the same experience!
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Anonymous on 11/08/2010:
Leather, though durable, can sometimes be subject to more abuse than it can handle. One major type of damage can cause the leather to crack and eventually peel. Through water and sun damage, leather can lose its luster and flexibility, leading to hardening and eventually breaking sometimes correct the fabric. When the leather peels, it is usually the finish and/or color that starts to come off. Repair the peeling leather by scraping off the loosened bits and applying new coats of dye and finish.
How to Repair Peeling Leather |
irvingmom on 12/04/2011:
I purchased a 3 piece set 4 years ago and within 2 years it is peeling all over and now is ready for the trash. Had to buy couch covers because it was completely horrible to look at
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Don't Waste Your Money
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WHAT A HUGE RIP OFF. I purchased a leather sofa, love seat, and chair plus the protection plan from these people! It's 3 and 1/2 years old and looks like it should be tossed on the side of a road. First small tears appeared which quickly grew larger. The "so-called" leather started cracking and peeling. I wonder if this is even actual leather. I had the protection plan, for an extra $250, so I thought no problem right? Wrong! It took them a few weeks to finally come out. One man looked at the furniture for no more than two minutes and left. No conversation and he did not answer any questions. I received a letter in the mail a few weeks later saying that my furniture was not covered because each problem had to be reported within seven days of occurrence. I would have been on the phone daily for weeks and weeks. To make a long story short, nothing was repaired or replaced. I have this furniture covered with duct tape to stop the rips and peels from worsening.

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Sofa Bed Damaged
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We purchased a queen sofa bed from Jennifer Convertibles at the Eatontown NJ location less than a year ago. It was used on two occasions and as we have no children living at home, it does not get much use. I was vacuuming last week and noticed under the sofa the complete bedding was on the floor. I called the 800371-6111 and was told they couldn't fix it. They only repaired spills or stains on the leather.

I am appalled as our son is in the Marines and coming home from Japan in the summer and expecting to stay with us for two weeks... HAVEN'T SEEN THEM IN 4 YEARS.

We paid 2011.78 for the set are senior citizens and can't afford a new one. Help please!
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Leather Sofa
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One 12/17/05 I purchase a Wrigley Queen Sleeper. It was delivered on 2/23/06. The leather started to show signs of wear sometime in 2006 so I requested an in home inspection by a technician. On 8/14/06 I received a letter saying wear and tear was not covered. However since then the brown leather is peeling off the cushions. I feel that the leather on this sofa is defective. My husband and I both work and we have no children living in our home. So we don't sit on it all that much. The price was $799 which isn't cheap.

I contacted Jennifer Convertibles, 2 days ago through the Internet and am still waiting for a response about this defective product.
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Anonymous on 09/30/2009:
You just contacted them about a problem with a sofa that was 3 years ago?
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